Manager, Sales Operations Resume Sample
Kailyn Denesik
88120 Grimes Manors,
Dallas,
TX
+1 (555) 414 6881
Work Experience
Manager, Sales Operations
10/2017
-
PRESENT
Philadelphia, PA
- Develop and maintain relationships with broker-dealer back offices and advisors. This includes: maintaining Dealer agreements, understanding the process for Dealer trailer fee payments and directly responding to Dealer head office contacts and advisors to promptly resolve operational queries and escalations
- Develop productive business relationships with RBC Investor & Treasury Services (RBC GAM’s back office service provider) & PH&N Dealer Services partners to share business knowledge and provide support on product launches, documentation and operational processes
- Monitor and work closely with RBC Investor & Treasury Services, PH&N Dealer Services, GAM Systems and Operations to ensure delivery of external Dealer and Advisor service standards such as call centre metrics and prompt resolution of issues and escalations. Work closely with RBC I&TS to ensure client satisfaction
- Act as the key interface in the business with GAM Systems and Operations teams. Ensure business needs for enhanced functionality to the Unitrax/AdvisorTrax systems are properly documented and quantified. Act as business/sales operational representative on systems projects that impact Advisor Channel Sales
- Lead internal and externally focused systems/technology projects that support the Advisor Channel business. Partner with key business groups within GAM to leverage the technology across more than one team (i.e. National Accounts, Investment Products Advisory Group)
- Work closely with divisional executives and managers across all customer facing teams and channels to define, build and deliver sales productivity reporting
- Help define and maintain sales policies across Divisions and geographies to encourage the right behavior and alignment with our values
- Support sales compensation processes including modeling, quota setting, plan issuance, incentive programs and account / territory planning. Partner cross-functionally with HR to drive pay-for-performance philosophy and FP&A on forecasting and attainment calculation
- Provide vision, leadership and guidance to associates; coaches and mentors direct reports to ensure an inclusive, motivating work environment, and desired business outcomes are achieved
Senior Manager, Sales Operations
01/2015
-
04/2017
Phoenix, AZ
- Establishes and maintains business relationships in key segments of the Commercial organization, consistently demonstrating a thorough understanding of internal customers’ business needs
- Development, implementation and standardization of sales force reporting tools, and ensures accurate and timely performance measurement on relevant parameters
- Supports the senior management in sales force and multichannel allocation projects
- Works collaboratively with the Senior Manager Commercial Learning & Development in implementation and tracking of selling models
- Supports the Sales Management in all CRM and CLM related topics and develops & drives the strategic direction of both in collaboration with the European team
- Analyze complex problems, understand T-Mobile’s risks, and design operational changes
- Managing environment and data to support fiscal year planning, quota setting, budgeting and business readiness processes
- Managing environment and prepare data to support Business Change Management as relates to Quota, Organization, Account Management, and Forecasting
- Supporting communication efforts with regard to OneCA, Share Point and communications to the field
Manager Sales Operations
09/2012
-
11/2014
Boston, MA
- Implementing Acquisition Planning and Management to support the overall business strategy
- Implementing strategy in areas of Sales and Business Support; Sales Partnership and guidance, Opportunity/Deal Management, Sales Methodology & Enablement, Communications
- Implementing and execute Local Sales Management Systems & Initiatives, including deal review and forecast process
- Managing system requirement product list, release schedule for enhancements, testing and deployment readiness
- Determining process requirements, enhancements and planning
- Providing Business support on systems and processes
- Producing root cause analysis & recommendations to the business
- Being an SME and coordination point for local users
- Performing data integrity reviews, trending, and recommendations
Education
University of Phoenix - Colorado Campus
2008 - 2012
Bachelor's Degree in Business
Professional Skills
- Demonstrated leadership and decision making skills; strong oral and written communication and listening skills
- Strong leadership skills with a proven track record of motivating team members to deliver strong results and positively influence change
- Proven results and experience demonstrating strategic thinking, innovative creativity, analytical and superior organizational skills
- Strong problem solving skills with proven ability to think outside of the box and be creative when designing solutions to business problems
- Excellent communication skills (written and verbal) with experience presenting ideas/proposals/updates to senior leaders
- Demonstrated ability to utilize organizational channels, experience and influencing skills to persuade others of the course of action
- Excellent listening, written and verbal communication skills necessary to communicate effectively with all levels of employees and management
How to write Manager, Sales Operations Resume
Manager, Sales Operations role is responsible for analytical, business, organizational, presentation, advanced, excel, microsoft, leadership, interpersonal, customer.
To write great resume for manager, sales operations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Sales Operations Resume
The section contact information is important in your manager, sales operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Sales Operations Resume
The section work experience is an essential part of your manager, sales operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, sales operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, sales operations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Sales Operations resume experience can include:
- Develop and maintain high-impact partner and license programs to drive our mutual strategic objectives and ensure Japan stakeholders, both internal and external, understand and adhere to these programs
- Customer facing (both internal and external customers)Successfully demonstrates strong communication (verbal and written) skills
- Related experience: strong project management skills
- Strong analytical and financial ability, strong organizational skills
- Excellent organizational skills, attention to detail and strong follow-through
- Demonstrate excellent organizational skills as a part of his/her team; collaborate cross functionally
Education on a Manager, Sales Operations Resume
Make sure to make education a priority on your manager, sales operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, sales operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Sales Operations Resume
When listing skills on your manager, sales operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, sales operations skills:
- Advanced reporting/analytic, data, and Excel skills; strong attention to detail. Strong analytical skills and ability to derive insights
- Excellent communication skills, oral and written presentation skills included
- Program Management experience which demonstrates very strong attention to detail skills
- Good decision making, time management, personnel ledership skills, analytical skills and the ability to think strategically
- Strong influencing skills with experience getting things done through others
- Highly analytical and detail oriented. Good organizational skills and ability to meet tight deadlines in an environment of competing priorities
List of Typical Experience For a Manager, Sales Operations Resume
1
Experience For Senior Manager, Sales Operations Resume
- Strong interpersonal and communication skills to effectively interface with field and international staff
- Strong analytical skills, data-driven thinking and detail oriented
- Excellent communication and interpersonal skills in building relationships with professionals of all organizational levels
- Excellent oral/written communications and partnership skills to promote cross-functional consensus
- Excellent verbal, written communication skills, ability to present complex ideas to diverse audiences
- Achieving sales volume and financial objectives; developing and maintaining strong and effective customer relationships
- People management experience both direct and experience managing remote teams
2
Experience For Senior Manager Sales Operations Resume
- Communicate effectively with Care employees, Care leadership, internal partners and key stake holders
- Experience as a Salesforce.com solution/architect owner including gathering requirements and implementing solutions
- Experience working cross functionally including sales, marketing, finance, and operations
- Experience communicating with all levels including individual contributors and executives
- Experience anticipating problems and initiating corrective action
- Proven ability to be successful in a complex, fast-paced environment, planning and managing at both the strategic and operational level
3
Experience For Manager Sales Operations Resume
- Experience in a sales environment; working with manufacturing / distribution of electronics products
- Motivated, self-starter with ability to appropriately prioritize issues and allocate resources and be capable of working alone and making sound decisions
- Coordinate with Forecasting to align on finished goods seasonal marketing control quantities
- Work under pressure, fluctuating deadlines and adjust to changing priorities
- Experience preparing comprehensive and level-appropriate presentation and summary of the results
- Experience collaborating on data presentation needs
4
Experience For Program Manager, Sales Operations Resume
- Review and provide feedback on analytical reports – highlighting potential issues for resolution prior to the release of key deliverables
- Sales restatement validation and processing
- Experience in building a service organization that continually improves delivery to our customers
- Demonstrated focus on being able to translate data and metrics into predictable business insight
- Identifies areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes, campaigns and reporting
- Proactively develop initiatives that drive units, give back selling time to Sales and improve the overall customer experience
- Strong knowledge of reporting and analytics tools and terminology
- Experience working in the areas of strategy, organizational design, process optimization and go-to-market approach
- Manage quarterly IT investment priorities and assist in developing a long term 1-2 year roadmap
5
Experience For Associate Manager, Sales Operations Resume
- Relevant working experience in sales or sales operations
- Prioritize support from core teams including legal, finance & services across the region
- Excellent command of SFDC, Excel, PowerPoint, Callidus, Msft Power BI, Msft Word, Outlook, with a bias towards learning new software
- Work closely with the Sales and Marketing teams to manage the sales process & pipeline for maximum effectiveness & efficiency
- Manage program effectiveness & performance
- Experience in project assignments
6
Experience For Assistant Manager, Sales Operations Resume
- Prioritize and drive key initiatives in Care incentives
- Ales/sales operations experience
- Alesforce.com experience
- Experience as a people leader
- Prioritize and coordinate multiple assignments
- Maintain excellent colleague and client relationships. Politically astute
- Demonstrate versatility and flexibility in a busy environment
- Able to independently lead projects and independently scope, prioritize and execute initiatives
- Ensure solid regional stakeholder alignment
7
Experience For Senior Program Manager, Sales Operations Resume
- Demonstrated ability to understand business needs, translate the business needs into process and tools requirements, and guide change management
- Act as Product Champion for all MetroPCS devices (from selection to EOL), coordinating between OEMs, Sales, Marketing, Supply Chain, Testing, and Validation
- Prioritize and manage lead customers in region for NPI
- Manage and mentor a direct report as well as help with work prioritization
- Direct technical experience helpful
8
Experience For Senior Manager, Sales Operations, ANZ Resume
- Sales operations, account management, project management, or technical experience
- Experience with Sales Operations Tools: e.g. DemandTools, Cloudingo, RingLead, SalesLoft or similar
- Lead initiatives to drive sales force effectiveness
- Two years sales and compensation systems and tools experience
- Relevant experience in software environment in Australia and Asia Pacific region
- Work experience in sales operations or related field
- Experience in direct and indirect sales structures and strategies
- Being a champion for upholding, growing and stewarding Tyson culture and our core values
9
Experience For Senior Product Manager, Sales Operations Resume
- Automating existing processes and reports, moving from spreadsheets to automated dashboards
- Planning, directing and overseeing operations of organization
- Leading strategic and operational GTM planning, then driving excellence in execution
- Understanding of Business Metrics and how to translate within reporting and analytics tools
- Understanding of sales and marketing platforms, systems and tools
- Being aligned with the team's plan and executing the team’s initiatives and strategies
10
Experience For Senior Manager, Sales Operations Programs Resume
- Using analytics, assessing appropriateness of both sales and clinical resources to support business goals and recommends changes if necessary
- Working knowledge of a sales organization and ability to influence all levels of leadership
- Managing pilot program for new college hires, role requires-
- Reporting operations support
- Keeping management informed of market conditions, competitive activity, and marketplace intelligence
- Being able to think outside the box and use innovative ideas to improve sales operations processes
- Training and support of the sales tracking system and sales methodology
- Reporting; Business Insights and analysis
List of Typical Skills For a Manager, Sales Operations Resume
1
Skills For Senior Manager, Sales Operations Resume
- Effective communication skills - ability to craft solid messaging for the intended audience including executives and team members
- Exceptional computer (Access, Excel, Word, Outlook and PowerPoint) skills, as well as an ability to perform effectively in a confidential environment
- Good judgment, problem-solving and decision-making skills
- Excellent communication, collaboration, problem solving, and time management skills
- Strong thought leadership, influential communication skills, and a capacity to guide and direct field-facing initiatives through the leadership team
2
Skills For Senior Manager Sales Operations Resume
- Strong communication skills (both written and verbal, including ability to synthesize the work of others)
- Excellent analytical, report writing and verbal communication skills
- Strong analytic skills, and the ability to analyze qualitative and quantitative data and use that data to develop an understanding of consumer behavior
- Professional experience in a role or roles requiring the aforementioned skills
- Demonstrated impeccable writing and communication skills
3
Skills For Manager Sales Operations Resume
- Strong verbal and written communication skills; Comfortable in presenting to executive audiences
- Prior experience in a consulting environment, preferably within a sales effectiveness or sales operations practice
- Strong problem-solving, collaboration, and analytical skills
- Data mining/manipulation/validation skills are required. Very well versed with MS Office – Excel, Word, PowerPoint, Access
- Strong process improvement, problem solving and analytics skills
- Strong senior executive engagement, communication and influencing skills
- Strong skillset with managing multiple projects, deadlines and customers
- Strong written and verbal communication skills, manages and sets expectations with stakeholders and teams
- Strong PC/technical skills (Excel, Word, PowerPoint, Access, SQL)
4
Skills For Program Manager, Sales Operations Resume
- Essential to have excellent communication and presentation skills, both written and verbal in English
- Highly effective customer relationship skills
- Sales Operations experience or Sales Leadership experience with a proven background in analytics
- Strong leader with proven ability to influence executives and build strong teams in matrix environments
- Excellent organizational skills with the ability to manage multiple work streams and large amounts of detail simultaneously
- Strong project Management skills with the ability to handle multiple concurrent tasks
- Work in highly dynamic and fluid environments, and possess solid communication skills (both written and verbal)
- Good computer skills, especially Microsoft Excel and ERP systems, such as SAP
- Good interpersonal skills, ability to build consensus
5
Skills For Associate Manager, Sales Operations Resume
- Good relationship building skills with internal and external stakeholders
- Excellent application skills including CRM suites/SFDC
- Strong problem solving skills. Proactive, resourceful, and reliable
- Excellent communications skills: verbal, written, presentation, and listening
- Excellent oral and written communications, interpersonal, research analysis and problem-solving skills
- Excellent written and verbal communication skills in Korean and English
6
Skills For Assistant Manager, Sales Operations Resume
- Excellent verbal, written, and presentation communications skills, particularly to senior executives
- Robust operational back ground and excellent organizational skills
- Strong analytical, process design and problem solving skills
- Outstanding relationship and resolution skills
- Working effectively in fast paced and time sensitive environment
- Demonstrated experience with reporting, process engineering including understanding and modifying complex processes, and database management and usage
- Experience reviewing work processes that are supporting goals and recommending appropriate more efficient/effective workflow solutions for attainment
7
Skills For Senior Program Manager, Sales Operations Resume
- Drive collaboration across functions and levels within the business, including effectively driving action from colleagues in higher level positions
- Demonstrated experience presenting and advocating programs to key internal & external stakeholders
- Prior experience in Sales, Sales Operations, or Wholesale Planning
- Demonstrated experience with project management and building decision models
- Experience in operations, sales, marketing or related experience
- Excellent analytical experience and reasoning
- Experience in business operations, sales, marketing or related experience
- Developer skills in the following languages: VB, VBA
- Proven experience in Business Operations or Finance gained within a fast-paced high-tech organization, including process execution and process improvement
8
Skills For Senior Manager, Sales Operations, ANZ Resume
- Related work experience, including 5+ or more years of people management experience
- Advanced Microsoft Excel skills, including the
- Demonstrates an exceptional ability to prioritize projects and follow up items to complete resolution
- Proven effective project management capability in a highly-matrixed, customer-centric organization
- Proficiency in MS Office skills (Outlook, Word, Excel)
- Proficient database skills and the ability to learn complex systems
- Solid business partner with the ability to build effective relationships internal and external to the organization
- Effectively present information to management and public groups
- Relevant solid experience in business analysis
9
Skills For Senior Product Manager, Sales Operations Resume
- Proven ability to define sales processes that improve efficiency & effectiveness
- Entrepreneurial skills, ability to lead change in a fast-paced environment
- Effectively manage through ambiguity in assigned work tasks
- Able to effectively communicate status to management
- Microsoft and / or G Suite spreadsheet skills are required
- Able to work effectively and efficiently under pressure and stress
10
Skills For Senior Manager, Sales Operations Programs Resume
- Web development skills: JAVA, HTML
- Prior sales management and operations experience is required
- Proven international experience in Sales Operations management in a software sales organization
- Effectively manage workloads and seasonality and make efficient use of resources
- Work experience, including 4 years of sales operations consulting experience
- Exceptional communications skills (English written / verbal)
- Effectively implement change management principles in their work
- Proven ability to adapt to changing and competing priorities
List of Typical Responsibilities For a Manager, Sales Operations Resume
1
Responsibilities For Senior Manager, Sales Operations Resume
- Coordinates sales forecasting, planning, and budgeting processes used within the sales and operations organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts
- Strong analytical, organization, problem-solving and consistent follow-through skills
- Strong organization, program management, analytics, quantitative, and problem solving skills
- Experience with contracting strategy, development and execution. With strong focus on contract compliance and maintenance
- Partner with Marketing to ensure Sales Team can effectively leverage content
- Developing all field Area Sales and District Manager personnel within the BC structure to maximize their effectiveness and improve revenue flow
- Experience with managing a team responsible for creating and maintaining contracts for large group practices (similar to GPO)
- Experience with creating and running reports utilizing SalesForce.com
- Deep experience working cross-functionally with multiple internal stakeholders including Sales, Finance and Legal
2
Responsibilities For Senior Manager Sales Operations Resume
- Experience in strategic planning, sales operations and/or business operations preferably in the digital media or internet space
- Validation of Salesforce (SFDC) data; crediting, territory assignments, opportunity record types
- MBA/Masters in any math intensive discipline (e.g. Finance, Accounting, Business), or equivalent combination of education and experience
- Responsible for regional metrics including measurement of profit contribution, sales volume, retail share, ownership experience
- Experience in leading a team of Analysts and Managers
- Experience in a Sr. Sales Operations role supporting an Ent. Sales Organization
- Min 5 years of experience managing $250M+ in sales revenue across multiplerevenue streams
3
Responsibilities For Manager Sales Operations Resume
- Builds strong relationships with other functional groups such as IT, Finance, and Marketing to ensure successful implementation of Sales Operations outputs
- Solutions and details-oriented with strong business acumen
- Develop strong collaborative relationships with key stakeholders across the company and represent the Creative Shop with Cross-Functional teams
- Effective Interaction, communication, and rapport with cross functional teams as well as sales and supply chain leadership
- The ability to recognize deficiencies in processes and articulate effective solutions
4
Responsibilities For Program Manager, Sales Operations Resume
- Developing and implementing the BC marketing plan/budget
- Supporting the business expansion into international regions and emerging markets
- Supervising the Area and District Managers to ensure the BC’s business plan and targets are met on a daily basis
- Working closely with the BC Director on local incentive and network strategy to increase brand awareness and maximize sales
- Working knowledge of SaaS subscription models and revenue recognition
- Mange the Fiscal Planning Process, including developing & managing deliverables and timelines across multiple functions & teams
5
Responsibilities For Associate Manager, Sales Operations Resume
- Develop global onboarding and ongoing training strategies and programs in to ensure rapid integration of new hires and complete currency of existing staff
- Create innovative and strategic ways to differentiate the value of CWT M&E in both winning new clients and retaining existing clients
- Partner with all internal teams such as Sales, Pricing & Planning, Marketing, etc to manage all intercommunications and processes
- Design, implement, and manage sales forecasting, territory planning, and budgeting
- Track key data and maintain our reporting processes (spanning all key sales pipeline, productivity metrics, and forecasting)
6
Responsibilities For Assistant Manager, Sales Operations Resume
- Drive sales compensation design, modeling and managing sales quotas, and plan administration ensuring plans are aligned with philosophy and organization goals
- Responsible for full coverage of the EMEA Sales Operations responsibilities – managing and backing up the team as needed for vacation or resourcing challenges
- Partner with key stakeholders (i.e. Pricing, BU, Sales) to automate key workflows such as DR Approval processing and NPI Value Based Pricing Templates
- Direct & manage 11-15 SOM’s as well as Region Operations team including the recruitment & development & mentoring of team members
- Direct & manage activities & work flow of the SOM’s, including Sales Planning & Incentives, Certified Pre-Owned & Fleet & Vehicle Distribution
- Highly motivated individual with a results-driven orientation, capable of multi-tasking in a dynamic, rapidly growing organization
- Manage operations planning including design and related tasks for Mallinckrodt’s ARD commercial sales organization
- Partner with marketing to understand seasonal marketing objectives that can be applied to allocations
- Participate in HR activities such as hiring, performance management, training, etc
7
Responsibilities For Senior Program Manager, Sales Operations Resume
- Identify new technologies and future trends to be used in guiding business and meeting longer term strategic imperatives
- Coordinate business strategy and marketing strategy with Auburn Hills Sales and Marketing organizations
- Partner with Sr. Manager, Field Reporting Design & Strategy on the design and implementation of new Field Reporting Solution for Therapeutic Area
- On board new-hires; create training plan and documentation for cross network, cross application training
- Improve field efficiency by evaluating and implementing processes and technology driven workflows
- Manage and lead a team of sales operations professionals, including hiring, development, and oversight of team and individual initiatives
- Leadership of the EMEA regional Sales Operations team – driving results and ensuring alignment with overall business objectives as provided by Corporate
8
Responsibilities For Senior Manager, Sales Operations, ANZ Resume
- Acquire a thorough understanding of key customer needs and requirements by developing a close relationship with EMEA Sales and Customers
- Lead business planning and reporting for the division
- Coordinate with Marketing to verify posm marketing controls are complete and adjust as needed
- Coordinate with Marketing, Forecasting and Customer Service to update and manage seasonal Order Forms
- Deliver analysis and actionable insight in the core areas of Global Pricing, including Q2B Analysis, Win-Loss Analysis, ASP Erosion, Elasticity, etc
- Experience in strategy or operations projects at a consulting firm/corporate strategy team/operations team or experience structuring transactions in an investment banking firm, corporate finance, or business development role preferably in digital media
- Outstanding analytical, presentation and communication skills and ability to influence across various levels of management
9
Responsibilities For Senior Product Manager, Sales Operations Resume
- Assist with designing operational changes and process improvements
- Own several programs including, but not limited to: Indirect Mobility and Handset Advocacy Program
- Responsible for the recap and analysis of various marketing promotion results
- Reconcile inventory issues with Marketing Teams
- Manages department operations and supervises professional employees, frontline supervisors and/or business support staff within Marketing, Finance, Sales
10
Responsibilities For Senior Manager, Sales Operations Programs Resume
- Manages salesforce.com – configuration, setup, design, reporting, architecture
- Supports the Business Development, Sales and Marketing teams in cross-functional projects and strategic changes to systems and processes
- Support strategy for RFP process including research and documentation, logistical assistance and strategic input on RFP response
- Identify, develop, and deploy sales tools in alignment with Marketing
- Proactively assess and identify training needs of the sales team and coordinates delivery
- Evaluate industry trends in existing and new markets and translate data into insights for the sales organization
- Development of compensation plans and guidelines for upcoming plan periods
- Business center advertising and PR
- Input to communicating development process
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