Manager, Strategic Account Resume Sample
Gilberto Frami
66773 VonRueden Pines,
Boston,
MA
+1 (555) 659 1759
Work Experience
Global Strategic Account Manager
07/2017
-
PRESENT
San Francisco, CA
- Monitor and provide insight into named partners’ business and technical service capability, financial results, and investment in selling Citrix products and services
- Primary responsibility is existing customer upsell, contract renewal within the Midmarket and Enterprise segments and win-back of former customers
- Clearly understand and communicates the company’s value proposition
- Works with the Strategic Account Representative and Account Consultant teams to insure timely handoff of sold accounts for ongoing management and retention
- Serves as an extension of the client’s team, owning multiple key client relationships
- Uncovers and closes incremental SOWs and ensures that the client’s existing investment is being fully utilized
- Experience in a technology-centric organization
- Work closely with the Nordic region Marketing organization to drive business and pipeline growth with partners in support of the Nordic region sales team
- Focuses on strategic partnerships and strong execution to build long term value and sustainable success for both OpenText and its managed partners
Strategic Partner Account Manager
04/2010
-
03/2017
Boston, MA
- Contributes to the development of the Nordic region Managed Partner Strategy and Business Plan working with the Sales Directors and other stakeholders across the business
- Works closely with Field Marketing and Services Teams, to develop structured, enablement plans and marketing campaigns focused on partner-originated pipeline generation
- Works independently to determine the best approach for achieving personal and team goals
- Interfaces with Senior Management inside OpenText to driver closer engagement between our respective sales, field marketing, professional services and customer services teams
- Understands the Managed Partner political structure, and builds senior executive champions to drive change and overcome hurdles
- Interfaces with and shares best practices with other regional partner leads and stakeholders
- Form strong partnerships and relationships with departments whose work impacts team performance. Proactively seek opportunities to work collaboratively to find solutions
Manager, Strategic Account Management
04/2004
-
02/2010
Phoenix, AZ
- Partner with Sales, Back Office, and Training teams to create effective change management plans and strategies to ensure project success
- Ensure appropriate procedures are established and implemented for on-boarding activities to assure compliance with policies
- Communicate high level disease state and clinical product information to multiple stakeholders within key accounts
- Maintain knowledge of guidelines, pathways, standards of care, referral patterns, EMRs and market trends pertaining to Eisai’s Oncology Portfolio
- Effectively communicate health economic, FDAMA 114 data to appropriate audiences
- Win specification on drug pipelines and platforms by prioritizing resources and focusing use of global Product Management, R&D, field technical capabilities, and all other relevant resources
- Develop and execute comprehensive global account management plan both individually and with available Pall resources, including local/geographical commercial representation, negotiate contracts, grow wallet share and strategic WTS growth funnel opportunity, grow total solutions business around new builds and capacity expansion, provide customer access to new products via Pall R&D efforts
- Provide direction, coaching and leadership on business line strategy implementation to field-based regional sales, account management, regional management, and technical teams in order to drive global account strategic plan
- Large regional or global account management experience preferably in the Biotech market
Education
Strayer University - Shelby Oaks Campus
1999 - 2004
Bachelor's Degree in Business
Professional Skills
- Ales/sales support experience with demonstrated leadership skills
- Strong leadership skills with ability to influence positive outcomes through teaching, coaching, and training
- Demonstrated skills selling capital equipment in physician and/or veterinary clinics
- Very good negotiation & interpersonal communication skills; problems solving oriented. Excellent integrator & negotiator
- Strong communication skills and the ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively
- Excellent interpersonal and communication skills; ability to collaborate well with diverse personalities; tactful, mature, and flexible
- Strong interpersonal skills and ability to influence without authority and help drive streamlined decision-making across internal and external partners
How to write Manager, Strategic Account Resume
Manager, Strategic Account role is responsible for negotiation, powerpoint, interpersonal, leadership, software, refining, training, development, presentation, analysis.
To write great resume for manager, strategic account job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, Strategic Account Resume
The section contact information is important in your manager, strategic account resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, Strategic Account Resume
The section work experience is an essential part of your manager, strategic account resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, strategic account responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, strategic account position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, Strategic Account resume experience can include:
- Strong analytical skills, critical thinking skills and problem solving skills
- Experience key account management including negotiation skills pricing, profit analysis
- Demonstrate the value of Zoetis MFAs through a thorough understanding of the customers pork production processes and steps needed to demonstrate customer value
- Proven enterprise-level sales acumen along with strong business acumen in handling clients through a sales process
- Experience with both direct and distribution-based sales channels. Experience in consultative (multi-level and multi-functional) selling
- Strong experience working with CRM
Education on a Manager, Strategic Account Resume
Make sure to make education a priority on your manager, strategic account resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, strategic account experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, Strategic Account Resume
When listing skills on your manager, strategic account resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, strategic account skills:
- Drives results by challenging status quo, championing new initiatives, implementing effective processes and advanced negotiation skills
- Excellent interpersonal relationship building skills. Knowledge of strategic, conceptual and challenger solution selling
- Thorough understanding of selling across multiple cultures. Excellent communication skills and presentation abilities
- Strong analytical skills, ability to represent multiple subjects and products. Resourceful and business oriented
- Strong negotiation skills and ability to liaise with top management and executives
- More than 5 years relevant experience in the retail and / or related industries, with a proven track record of managing relationships and / or projects
List of Typical Experience For a Manager, Strategic Account Resume
1
Experience For Global Strategic Account Manager Resume
- Higher Education experience a strong advantage
- Ongoing prioritization of team objectives and targets making sure management’s vision and targets are well communicated
- Demonstrate to the customer how our products and services create value and address the prospect’s business issues using a ROI-based selling methodology
- Five years’ experience with advanced voice and data networking (PRI/SIP, LAN/WAN )
- ICOMS/CSG or other billing system experience
2
Experience For Strategic Partner Account Manager Resume
- Demonstrate leadership in order to drive overall organization to successfully implement overall customer strategy
- High level of negotiation skill
- Demonstrated knowledge of applications development life cycles and processes
- Understands and aligns KAM priorities with NPC’s business strategies
- Develop a strategic plan based on historical performance, competitive research, and customer feedback to drive sales and enhance to purchasing experience
- Identifying, developing and driving ABB resources as an integrated team spanning all of ABB’s businesses
- Understanding of business financials along with ability to lead cross functional teams while providing compelling value propositions to customer
- Applying a high level business acumen, including an understanding of the customer’s business drivers, industry, economic trends, issues and competition
- Representing and growing ABB’s relationship with their account on a Regional basis
3
Experience For Strategic Account Manager Walmart / CVS Resume
- Handling overall responsibility for managing the customer relationship with WD’s large multi-national key accounts in the Nordic region
- Developing programs focused on enhancing the customer’s life in production
- Establishing rapport with others on a business and personal level internally and externally
- Managing execution of strategy, programs, logistics, processes or tactics that contribute to the achievement of functional goals
- Becoming a valued, long-term strategic partner with the customer’s senior executives
4
Experience For Manager, Strategic Account Management Resume
- Leveraging ABB’s rich technology to help solve the customer’s business issues in order to achieve competitive advantage and grow their bottom line
- Maximizing the share of customers’ wallet for ABB
- Establishing a trusted advisor relationship that works to ensure customer’s overall satisfaction with our products
- Understanding of client use cases to be sure the service is set up to meet the client requirements
- Handling overall responsibility for managing the customer relationship with WD’s large multi-national accounts in the EMEA region
- Communicate to internal team with weekly sales, dynamic pricing, Amazon marketing trends, and other relevant information
- Category Management/Shopper Marketing -Communicate knowledge and association of emerging trends based on the customers’ vision and goals
5
Experience For Meetings & Events Strategic Account Manager Resume
- Responsible for managing Travel & Entertainment budget using common cents approach
- Thorough understanding of contract law, T&C’s, IP considerations
- Thorough understanding of Pall technology and applications
- Enterprise selling in large global accounts
- Provide guidance on category merchandising plans (site creative & promotions; videos, display, taxonomy and navigation of category, family, and product pages)
6
Experience For Strategic Account Services Program Manager Resume
- Working in a sales or customer service organization
- Ensure pricing compliance for all opportunities
- Establish rapport and build client’s confidence in the products and services that we offer by conducting client review and satisfaction meetings
- If account utilizes 3rd party representative agencies, manage the agency by establishing sales targets and expectations
- Anticipate new opportunities by maintaining updated knowledge and familiarity with entire
- Leader and coordinator of MFA purchases by the large pork integrated and strategic accounts including annual contracts and long term agreements
- Communication of industry and current practices and trends across the sales, marketing and technical service functional teams
- Work to grow the business footprint within existing accounts
- Manage the EMEA Strategic Account Management team, leading by example from both professional and behavioral view point
7
Experience For Strategic Channel Customer Account Manager Resume
- Lead and influence individuals that are not direct reports
- Sell internally and externally at all levels to all disciplines
- Manage and own 5-7 strategic partnerships with key sales and services partners, including related strategy development, stakeholder engagement plans, tactical execution and alignment of go-to-market functions
- Facilitate and co-ordinate go-to-market and internal supporting resources (incl. legal, finance etc.) to deliver desired outcomes
- Manage and navigate complex contract and deal negotiations to drive mutual benefit
- Be ServiceNow’s internal subject matter expert for the partner’s differentiated offerings and value
8
Experience For Strategic Account Manager Workflow Solutions Resume
- Conduct day-to-day program management with relevant internal and partner stakeholders; play a ‘quarterback’ role to manage competing cross-functional priorities
- Work closely with the executive team and internal functional leaders to drive action and build world class execution capability
- Build and maintain activity and performance reports and dashboards
- Collaborate with our Regional Sales Leadership Team to build strategic relationships across the account, articulating a clear vision and generating enthusiasm, while impacting all business groups
- Responsible for selling at the most strategic level within the account and implementing a broad strategy for earning customer acceptance and service implementation
- Engage with all appropriate Ellucian resources (Executives, IT, Sales, Marketing, Partners, Service teams and Professional Services) to support customer interests
9
Experience For Strategic Account Manager, Remote Resume
- Navigate across Ellucian and the customer in a trusted advisor/consultative approach
- Establish credibility quickly with senior level executives across both organizations
- Ensure our partner is properly educated on our product & services by providing the training & resource enablement necessary to ensure that they are continually informed
- Continual communication with our partner regarding current and upcoming product features and how these can be utilized by customers to address their business needs
- Establishing credibility and trust in all executive level interactions. Using relationships to promote the application of Ellucian services to consume the backlog as quickly as practical
- Experience in large complex deal negotiations with a successful track record
- Locating and securing the appropriate internal resources and subject matter experts to advance the client relationship
- Ability and commitment to travel
- Sells Digital Transformation projects into Strategic Accounts where relationships have been cultivated : Pages Jaunes, Kompass, Foncia
10
Experience For Strategic Account Manager, Iran Resume
- Utilizes business and financial analyses to uncover the key account’s performance drivers and opportunities
- Collaborates with BU’s, account team and field sales to drive business results
- Drive and grow AbbVie’ s business through finding new opportunities and leading complex processes e.g. formulary listings, proposals, supply agreements and negotiations
- Drive sales and manage conversions while increasing margins, inventory turns & site optimization through the E-commerce platform
- Frequently analyze site search reports to develop redirect strategies in order to improve sales conversion
- Drive a consistent visual representation of the brand across the website
- Adjust site strategy based on assessment of the competitive landscape (e.g., site merchandising strategies of key competitors and best-in-class online retailers) and emerging online trends
List of Typical Skills For a Manager, Strategic Account Resume
1
Skills For Global Strategic Account Manager Resume
- Mentor and coach other less experienced team members to develop their selling skills
- Demonstrated understanding of IoT and related implications to the lighting category
- Experience in underwriting to secondary market CRE asset classes and structures, and managing large CRE portfolio
- Sales and management experience (sales and/or key account) in the lighting industry
- Experience working with Sales & Sales Management to resolve issues and build service solutions for customers
- Demonstrate sound decision making with politically astuteness and adherence to company policies and procedures
- Experience directly within sales or marketing
2
Skills For Strategic Partner Account Manager Resume
- Sales or marketing experience in Turf & Ornamental, and/or Pest Control markets
- Experience with CRE industry underwriting DSC models, asset class criteria, and third party market data (e.g. REIS)
- Working conditions are typical of an office environment with some travel to customers required
- Ramp up schedule including training boot camp in San Francisco at hire and continuous sales and product training
- Plan and organise all related sales activities starting from prospecting through to closing business in line with the Framework of ONE AVEVA
- Career Advancement in a fast paced and rapidly growing organization, mobility within the firm
3
Skills For Strategic Account Manager Walmart / CVS Resume
- Co-develop and execute a Business Plan / Resource Allocation per CA Director expectations – effectively implementing the full complement of Zoetis resources and following up to maximize ROI
- Conduct quarterly business reviews with ABM and TBMs and routinely adjust the strategies, tactics, and investments based on changing needs to maximize territory and account performance
- Seven or more years of successful enterprise software sales experience including sales of complex technical products to into high-profile accounts
- Demonstrate competency with leasing, rentals and capital sales process
- Able to navigate complex accounts & manage multiple stakeholders who often have varying agendas
- Have knowledge of Data Warehousing, Data Quality, Data Integration, Data Management and/or Business Intelligence solutions
4
Skills For Manager, Strategic Account Management Resume
- Knowledgeable and conversant in diagnostic systems usage across all applications within diagnostics.(PoC, Chemistry, Hematology, Urinalysis, Interfacing, etc)
- Can create financial justifications using consultative sales process
- Understand macro and local market dynamics influencing oncology delivery within specific geographies and at the account level
- Establish productive, professional relationships at all levels to facilitate meeting account performance objectives and customers’ expectations
- Meet or exceed quarterly revenue targets supporting the global accounts business
- Define and execute your Account Manager Business Plan which outlines your strategic and tactical approaches for achieving your targets
- Champion Sales Enablement activities for specific solution areas partnering with Solution Strategy and Sales Excellence Teams
- Able to detect trends and influences having an impact on AbbVie and our customers’ business
5
Skills For Meetings & Events Strategic Account Manager Resume
- Develop and execute a call-plan at the account and veterinarian level that delivers our reach / frequency expectations
- Active and demonstrable relationships in the Commercial sector (i.e. Retail, CPG, Life Sciences/Pharma, Telecoms, etc)
- Work experience in a sales, account management or general sales role in a financial services or related fields. Understand the Asia market and how the company’s proposition fits within it
- Computer skills - Outlook, Excel, Internet Research, PowerPoint & Salesforce.com
- Any experience dealing with international clients a definite asset
- Demonstrated history of key account sales/business development success
- Increase overall performance of the organization by creating strong customer relationships and partnerships within the organization
- Participating in selective tradeshows
6
Skills For Strategic Account Services Program Manager Resume
- Communicate in multiple languages a definite asset
- Travel commitment required both locally and internationally
- Calls on feed mills so at times, it can be a dusty environment
- Maybe required to lift a bag of product (25-50lbs)
- The employee’s ususal work location is in the field
- Collaborative, customer- focused and able to create visible/ measurable value
- Overnight travel is required one to three nights a week based on territory
- Understand how patients, products and reimbursement flow in multiple channels; clinic, hospital, IDN , VA/DoD, acute care and specialty distribution
- Have a deep understanding of the payer landscape, payer mix, payer knowledge including commercial, Medicare, Medicaid, Federal, Oral and infused reimbursement, pathway/quality initiatives, and APMs
7
Skills For Strategic Channel Customer Account Manager Resume
- Responsible for developing strong working relationships with key end-user personnel in the National Retail, Education and Muti -Family building markets
- Establishes new business opportunities and supports current business with specifying influences, installers and end-users
- High potential for upward mobility in a thriving organization
- Presentation materials for customers and sales force training
- Ensure that all Tom’s of Maine sales fundamentals are optimized including 5P management
- Manage entire complex sales-cycles often presenting to C-level executives the value of our full suite of applications
- Forecast sales activity and revenue achievement, while creating satisfied customers
- Understand relevant quality metrics, clinical protocols, care pathways, cost of care/episode of care payment models
8
Skills For Strategic Account Manager Workflow Solutions Resume
- Develop and maximize Honeywell presence
- Drive continuous improvement and lead change in a premiere Sales Organization
- Develop and sustain strategic relationships between Honeywell Fire Systems and other Honeywell SBG’s resulting in mutual business value and alliance partnering
- Responsible for attending and assisting with local, regional and national trade shows in addition to participating in industry specific trade organizations
- Conducts seminars and training sessions to end users, trade organizations and channel partners
- Provides information to company personnel on a regular basis to maintain up to date with sales and marketing activities
- Works in conjunction with regional sales teams whenever possible to ensure best customer service follow-thru is provided
9
Skills For Strategic Account Manager, Remote Resume
- Delivers a year over year growth in revenue/margin for the assigned market base to meet both annual and long term growth expectations of Honeywell.Assist other sales professionals in planning, strategizing, developing and closing complex solution opportunities with new and existing accounts
- Convert customer cancellation requests in order to maintain revenue levels, and/or complex negotiations skills required
- Effectively communicate at Executive level
- Experience with broad based experience in ACS’s offering portfolio
- Self-starter who works effectively in a dynamic environment and is comfortable handling ambiguity
- Builds constructive and effective cross-functional relationships
- Strong financial acumen - P&L ownership.
10
Skills For Strategic Account Manager, Iran Resume
- Previous sales award recipient due to strong sales performance (e.g., President’s Club, Rookie of the Year etc.)
- Develops working relationships with industry code officials and local government building officials
- Fully understands and communicates industry trends, competitive strategies and product technologies
- Chance to work with all levels of a global organization
- Opportunity to work remotely and not be tied to a desk/office
List of Typical Responsibilities For a Manager, Strategic Account Resume
1
Responsibilities For Global Strategic Account Manager Resume
- Excellent communication (communication, listening and social) skills
- Strong negotiation and account management skills
- Exceptional communication and presentation skills and the ability to articulate a 4C value proposition (clear, concise, compelling, and with conviction)
- Relevant experience in the retail, e-commerce and / or related industries, with a proven track record of managing relationships and / or projects
- Align internal resources to effectively support and execute customer strategies
- Proficiency in communication and interpersonal skills
- Use advanced business and sales knowledge to make decisions, use sound judgment, negotiate effectively and deliver results
2
Responsibilities For Strategic Partner Account Manager Resume
- Use multiple communication and interaction methods to collaborate effectively, get results with others and develop customer champions
- Demonstrated business acumen in developing a successful account strategy, establishing Sales plans and driving execution and results
- Demonstrated understanding of solution selling practices
- Relevant experience of solution selling within a major services or software vendor
- Experience managing complex contract renewal-cycles
- Strong working knowledge of Microsoft Excel, Word, PowerPoint and Outlook
- Experience selling oncology services and/or programs to oncology practices
- Previous experience in a National Account Manager or Strategic Account Manager role successfully managing complex customer portfolios and projects
3
Responsibilities For Strategic Account Manager Walmart / CVS Resume
- Experience selling oncology services and/or programs to community oncology practices
- Previous specialty pharmaceutical, biotech, or medical marketing/sales; institutional account management experience required
- Recent experience calling on Key Oncology Accounts in Texas
- Demonstrate high business acumen and understanding of finance
- Strong ability to interact and engage client contacts at a meeting level and key contact level
- Demonstrate in-depth knowledge of the team management process
- Strong knowledge of the financial markets, supported by relevant sector related qualifications
4
Responsibilities For Manager, Strategic Account Management Resume
- Assess skill and overall readiness levels of team members and candidates
- Proven ability to influence-cross functional teams without formal authority
- Account management experience at a multi market level
- Strong business sense combined with meticulous attention to detail
- Proven track record of sales success and sales team rigor
- Confident product knowledge and experience of congress, transient travel, group air, large complex events & incentives
- Strong team player who is also an independent thinker
- Proven ability to diffuse conflict
- Pharmaceutical Specialty Sales Management and/or Account Management experience
5
Responsibilities For Meetings & Events Strategic Account Manager Resume
- Consistent overachievement of quota and revenue goals w/ a strong W2 track record of $250k+
- Create the strong trusted relationship with clients to make referenceable clients for future growth
- Work with Sellers to drive the feature adoption rate to drive the customer experience on Amazon
- Evaluating product performance within the account through multiple data feeds and reports
- Gaining a commitment at each point of contact for a future contact, such as a follow up, presentation, or proposal
6
Responsibilities For Strategic Account Services Program Manager Resume
- Working knowledge of assigned systems such as SCADA, ESP applications, Solutions design program and client organization and practices
- Engaging communicator and listener
- Provide coaching to the pork field sales team, when appropriate, in selling and positioning MFAs
- Knowledge of meeting sourcing and planning as required by account portfolio
- Technical competency in using financial reporting tools
- Work with Brand and Customer Marketing to delivery timely feedback and reviews on site
- Communicate value proposition in terms of understanding of both partners’ and customers’ business needs
- Support the Business Partners as requested in client meetings, proposals, pricing and demos
- Knowledge of the Manufacturing and Distribution and related vertical industries is essential
7
Responsibilities For Strategic Channel Customer Account Manager Resume
- Collaborate and lead while working on complex assignments with other members of the Sage team and partner community
- Drives meeting owner adoption of SMM program
- Identify gaps in servicing levels and create action plans with Operations Teams to eliminate root issues in a timely manner
- Act as an information conduit to team by sharing industry knowledge and updates
- Identify strategies to drive future enhancements of the servicing model to meet client needs in collaboration with Operations
- Can work in a fast pace ever changing environment
8
Responsibilities For Strategic Account Manager Workflow Solutions Resume
- Also understanding and full implementation of ethical contract practices compliant with bioMérieux Code of Conduct
- Knowledge of IDN needs, population health management, ACO/APMs and risk-based payment models; Understanding of the application of HEOR
- Meet the travel requirements of the role based on assigned key accounts and overlapping geographies
- Responsible for ensuring that team members perform core competencies at a satisfactory level and continue to drive high levels of performance
- Comfortable working within a matrixed environment
9
Responsibilities For Strategic Account Manager, Remote Resume
- Ensure sales documentation to support revenue booking are duly signed
- Manage web KPIs such as category conversion, left our site, AOV, abandon cart, etc
- Ensure attainment of business unit objectives including; forecasting, establishing objectives, evaluating performance against objectives and communicating feedback to managing director
- Ensuring Eisai stakeholders (e.g., Salesforce, MMG, Trade, Contracting, Medical, Marketing, co-promotes) collaborate, support and achieve specified objectives set forth in designated priority accounts
- Effectively communicate information within the customer sales team, customer account staff and Bosch senior management on a regular basis
- Effectively communicate needs of Bosch Service Solutions products to Bosch product and sales management team
- Effective use of the TouchPoint CRM sytem to maintain a database of customer MFA protocols and use
- Is accountable to achieve Product/Solutions/Service sales OP target for assigned strategic accounts in designated areas
10
Responsibilities For Strategic Account Manager, Iran Resume
- Manage opportunities and funnel using applicable CRM sales funnel tools and reports for their products/solutions/services in their assigned strategic accounts and territory
- Negotiate ‘win-win’ business outcomes
- Oversee the product claims / complaint resolution process
- Account Penetration -Penetrate all levels of the customer in order to grow the accounts’ and Tom’s business in a profitable manner
- Plan & present programs, which are mutually profitable for Tom’s and the account
- Merchandising/Selling Tom’s of Maine - Align Tom’s strengths with customers’ vision, portray professional example to personnel and trade, communicate corporate successes and strategies to all levels within account(s)
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