Manager Support Resume Sample
Curt Wolf
8490 Desmond Hollow,
Phoenix,
AZ
+1 (555) 571 7640
Work Experience
Apps Support Manager
11/2016
-
PRESENT
San Francisco, CA
- Provide policy and systems’ advice and support to Credit Executives and Client Credit Managers, including investigating ad-hoc queries, liaising with other LOB Middle Offices
- Role requires becoming fully technically familiar with the entire GRU platform (currently 6 applications) in order to have the credibility to manage L1/L2 support for the platform, and perform hands-on L2 support
- Provide management and leadership of the vendor L1/L2 team that provide the bulk of the support
- Department Hiring Salary: $36,167.25
- Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company.
- Ensures budgets and schedules meet corporate expectations
- Workflow management and prioritization. Responsible for minimizing downtime via proactive technical intervention. Ensure all business processes are followed
- Rapid and effective fault fix activity, proactive recommendations of systems architecture review and improvements
- Makes final decisions on administrative or operational matters and ensures operations’ effective achievement of objectives
Enterprise Support Manager
12/2009
-
09/2016
Houston, TX
- Stimulator cohesion in group and improvement in processes
- Innovator: anticipating changes in the environment
- People-oriented with healthy dose of empathic ability
- Coaching and motivating
- Proactive, positive working attitude
- Service provider, feeling for the internal customer
- Good communication skills (oral and written) in English and Dutch
Account Manager Support
07/2007
-
09/2009
Chicago, IL
- Ownership of one or more Digital Book Store products or components
- Experience at least 2 years at similar position
- Possess strong analytical, multitasking and problem solving skills
- Have IT systems knowledge allowing to understand the technical intricacies of the systems and business requirements impact
- Embrace interaction with business groups (e.g. traders, PC, quantitative analysts)
- Possess ability to capture business requirements
- Manage technical team to effectively support business
- Possess communication skills with English at proficient level
- Understand the applications and business processes, identify extensions and new functionality
Education
Friends University
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Confident and good with people – a good listener and also commuinicator. Persuasive and authoritative where needed but also objective and democratic. Also a ‘internal PR’ person
- Excellent planning and organizational skills with experience of working under pressure
- Strong time management skills: Ability to multi-task and prioritise workload in a high pressured environment
- Strongwritten and verbal skills required to prepare procedures and interact effectively with the BSCs, other Bank departments and external parties
- Very strong communication skills, face-to-face, on phone, and in writing
- Strong judgement and decision making skills, ability to recruit and build successful teams
- Strong incident management skills
How to write Manager Support Resume
Manager Support role is responsible for customer, training, technical, business, analysis, architecture, development, workflow, facets, retention.
To write great resume for manager support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager Support Resume
The section contact information is important in your manager support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager Support Resume
The section work experience is an essential part of your manager support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager Support resume experience can include:
- Excellent skills in MS Office, MS Project; Knowledge of SAP is an advantage
- Strong focus on delivery and experience of working in a project environment
- Great skills in English both in speech and in writing
- Solid experience with handling management information and metrics – design, collection, analysis and senior management reporting
- Advanced skills in MS Excel and MS PowerPoint
- Skills in Microsof Office (Excel, Word, Powerpoint, Outlook)
Education on a Manager Support Resume
Make sure to make education a priority on your manager support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager Support Resume
When listing skills on your manager support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager support skills:
- Strong Communication skills: Confident with the ability to communicate and negotiate at junior and senior levels
- Strong organizational skills, with the ability to work in a fast paced environment and manage
- Is decisive, prioritises effectively, maintains a clear focus and sees action through to delivery
- Strong time management skills in order to satisfy the needs of a large client group
- Effective People Management and Motivational Leadership skills
- Some prior experience of working in a Business Manager partner role and being a key delegate to lead Business Manager
List of Typical Experience For a Manager Support Resume
1
Experience For Apps Support Manager Resume
- Prior operations or support experience
- Effectively and successfully handle customer service issues and conflict situations
- Experience hiring, mentoring, developing, and managing highly-successful and efficient tier-1 product support teams
- Experience managing and implementing end user computing projects with associated responsibilities for hardware, software, and service design implementations
- Experience in managing end user computing services in a highly dynamic organization
- Experience in developing and delivering end user support strategies
2
Experience For Enterprise Support Manager Resume
- Proven track record managing end user support for large international companies
- Experience in a large, multi-national corporation or an entity with similar global reach and complexity
- Strong organizational awareness, ability to communicate clearly to all levels of the organization
- Reviews the efficiency and effectiveness of proactive Problem Management activities
- Experience with an enterprise software provider
- Prioritize and drive issues to a successful resolution on behalf of the customer
- Demonstrated ability to multi-task and act quickly under pressure
3
Experience For Manager, Support Readiness Resume
- Proven ability to increase and sustain exceptional customer satisfaction results
- Demonstrated ability to utilize tools such as MS Office Suite and CRMs
- Experience with IPT Cisco Call Manager, Unity Voicemail and Network design
- Available off hours for rare, high priority issues
- Manage a team of Sales Analysts (SAs) and Manager Commercial Services (MCSs) optimizing the effectiveness of
4
Experience For Account Manager Support Resume
- Some systems administration (Unix/Linux) experience
- Scheduling: Schedule meetings and calls, manage calendars, and arrange travel for the Vice President (VP) and Senior Managing Director (SMD), Specialists
- Participating and coordinating new functionality UAT from support team’s perspective
- Willing and able to travel between local offices as well as domestic and international occasionally
- Leading key operational initiatives and contribute to OU’s strategic initiatives as needed
5
Experience For Project Manager Support Resume
- Advising OU and GIT management on key issues and improvements to Global IT’s OU Support services
- Manage/Support the Planning Dept with the preparation of Project Schedule - RFC in conjunction with Sourcing Department , Manufacturing and Project Team
- Work in a challenging but rewarding environment; dynamic, high pressured, pragmatic, demanding
- Expert knowledge in finding a resolution to a customer’s concerns and defining and developing a customer contact strategy
- A passion for developing, implementing and executing on organizational strategy on a global scale
- Contribute to the drafting of commercial& contractual documents, such as letters, early warning, Change Requests, etc.
- Co-owning SLAs and engaging in continual improvement activities to improve GIT’s service to OU
- Provide a command and control presence on technical bridges driving work streams and engaging teams to resolve incidents
6
Experience For Corporate Support Manager Resume
- To lead a team of IT specialists responsible for implementing and upgrading system hardware and application software
- Ensure that the servers are all ready before implementing new components, and then carefully monitor the rolling-out process to catch any snags
- In cooperation with Logistic Team in Italy and UK support the Project Manager in the preparation of shipping docs including custom operation and Invoices
- Support Planning Department and PQM in resolving the Puch List from SubVendor and from Site
- Create, organize and communicate strategies 3-6 months ahead. Partnering with global peers in aligning the strategies
- Build and support BI reporting using big data platform and SQL
7
Experience For Manager, Support Engineering Resume
- Work with the global support team (Seattle, USA and Chennai, India) for handing-off or taking over active support issues
- Open to working and managing shifts
- Support BM with resource strategy, including TOM, Insourcing and Vendor
- Support the BM to be TC liaison to Business partners to ensure fulfilling requirements as needed (HR, Finance, Sourcing, Workforce etc.)
- Work in multicultural, inspiring and cooperating team environment, developmental opportunities
- Provide assistance in analyzing and acting on surveys received from units and the other channels
- Diagnose and triage customer issues and escalate to the relevant engineering teams as needed for resolution
- Participate in triaging operational issues and partner with the QA team to drive a quick resolution
- Coordinate the resolution of incidents utilizing technical resources in a 24x7x365 enterprise organization
8
Experience For Senior Manager Support Resume
- Send executive style communications giving details of the incident and impacts to the business
- Identifies trends and potential Problem sources (by reviewing Incident and Problem analyses)
- A field facing role
- Highly developed conceptual, analytical and quantitative thinking abilities
- Understand the Incident management and show can-do approach to seek for continual improvement
- Responsible for vendor performance and adherence to contracted SLA’s
- Develop strategies in conjunction with the Service Provider for deployment, administrative support, monitoring and overall integrity of Time Warner’s end user computing environment
- Manage multiple end user programs and projects
9
Experience For Business Manager Support Resume
- Desirable: PRINCE 2 or other structured project management qualifications
- Measures and monitors performance against established SLA’s and OLA’s to ensure achievement of team targets; conduct periodic verification of work to ensure adherence and consistency to organizational standards
- Assist in delivery of strategic standards and policies in Canada by understanding and interpreting Global and Regional FCC strategies into business requirements and implementation plans
- Oversee assigned workstreams to ensure effective planning and execution
- Manage and maintain the day-to-day running of the office, leading the Office Support Team
10
Experience For Terminal Manager Support Engineer Resume
- As subject matter expert, provide advice and support on FCC matters in Canada
- Meet with local and global stakeholders (FCC Teams/Project teams) to develop and execute project plans for all tasks related to an assigned initiative
- Manage all phases of project development and implementation, including coordination of business and technology tasks, by ensuring that deliverables are completely satisfied, on time, within budget and in line with the formal demand management process
- Manage and escalate project risks, issues and dependencies in a timely manner
- To provide personal administrative support and assistance to senior executive staff
- Providing and maintaining standards for company brand materials, presentations and external methods of communication. Managing the flow of internal communications, providing the global link between the offices and the main hub and creating and maintaining a general structure for administrative support
- Work closely with business support, development teams, and the Delta1 business to determine strategy and priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
List of Typical Skills For a Manager Support Resume
1
Skills For Apps Support Manager Resume
- Strong people manager with the ability to multi-task effectively, embrace new technologies, re-prioritize tasks and work in a rapidly changing environment
- Confirmed effective time management, strong verbal and written communication, interpersonal and negotiation skills
- Solid experience of operating within an ITIL Incident/Problem/Change aligned 24 7 environment
- Strong technical aptitude and demonstrated ability to communicate using standard IT and software terminology
- Demonstrates broad and strong working knowledge of the organizations entire product/service line
- Work effectively within a remote, teleconference/video conference environment
- SAP products knowledge and/or functional experience in one or more of the SAP ECC modules and experience
- Experience with enterprise software solutions with large and complex end-user communities is an important component of your past experience
- Communicates Effectively: Recognizes group interactions and modifies one’s own communication style to suit different situations and audiences
2
Skills For Enterprise Support Manager Resume
- Driving projects that improve support-related processes and our customers’ technical support experience
- Ensure effective managing and monitoring of Outsourcer service levels/procedures/trending
- Experience managing Business Intelligence Engineering or Data Engineering team
- Experience with e-learning development and proficiency with course authoring tools and e-learning development workflows
- Experience in hiring, building and supervising high performance teams
- Project management experience in planning, leading, and completing complex projects
- Ensure effective processes and controls are maintained and adhered to, minimizing risk and maintaining the overall
- Experienced people leader, involved building networks, developing talent
- Experience in managing support for enterprise level applications and managing large teams (30+ resources) is required
3
Skills For Manager, Support Readiness Resume
- A proven track record of taking ownership and driving results on technical projects
- Experience managing teams in a technical support, engineering or operations environment
- Oversees scheduling, prioritization, and completion of service calls and work orders, including escalations
- Overall experience in a customer facing role including 3 years in a technical support center and/or 2 years in an account management capacity
- Highly motivated, passionate about people and have experience managing technical and/or engineering teams – need to be hands on
- Have a proven record of driving improvement programs in the operations, engineering and support fields
- Experience leading teams with a history of transformation
4
Skills For Account Manager Support Resume
- Goal orientated team player: Demonstrates initiative and flexibility/willingness to undertake a wide variety of challenging tasks
- Strong use of Microsoft Excel, PowerPoint and planning tools (Microsoft Project)
- Solid understanding of Cloud environment and related deployments
- Relevant experience driving customer excellence
- Innovative thinking and bias for action balanced with a strong customer and quality focus
- Record of driving projects to improve support-related processes and the technical support experience
- Experience working with Enterprise software companies
- Experience in managing geographically disbursed teams
5
Skills For Project Manager Support Resume
- Proven track record of delivering results through people, business and operations management
- Experience as a leading a team would be an advantage
- Ownership and delivery of Amazon’s culture and finding ways to continuously enhance employee experience and engagement
- Enterprise software and or support product marketing experience
- Experience in developing cloud based support offerings
6
Skills For Corporate Support Manager Resume
- Utilize knowledge of Support’s business processes and goals, to suggest new directions. Contribute to Team and Department level prioritization setting
- Experience managing a support organization for a large, complex suite of integrated products (commercial or internal)
- Previous experience with Desktop OS (operating systems)
- Previous experience working in a large organization
- Previous experience managing technical people
- Manager experience in Support Engineering or similar functions
- Working in the IC and demonstrated knowledge of the IC’s structure and organizations
7
Skills For Manager, Support Engineering Resume
- Experience in Support Engineering or Equivalent teams
- Experience working in a support environment
- Experience working in a front-office support environment
- Desire, and proven ability, to constantly improve technical environments and platforms
- PMO or operation lead experience
8
Skills For Senior Manager Support Resume
- Dexterity to operate office and field equipment as required by the position
- Demonstrates knowledge of systems analysis tasks for break fix and minor enhancements
- Relevant work experience in business services
- Experience gained as a Business Analyst or a related position in production support
- Real Opportunity, Real Responsibility, Real Challenges, Real Experience
- Ensure delivery of the client experience to the Centres is of a high quality and consistent with Scotia Service Standards
- Experience engaging and influencing senior executives using both verbal and written communication tools
- Experience providing enablement and training for process improvement
9
Skills For Business Manager Support Resume
- Experience managing teams working on software driven program initiatives and deliverables for a global contact center
- Experience driving new processes and systems
- Experience supporting Enterprise IT Services
- Experience working within an ITIL framework or Six Sigma organization
- Experience with identifying root cause analysis
- Previous experience communicating with customers
- 12+ Yrs of overall Experience
- Validated ability to work in high-pressure environment with minimal errors
10
Skills For Terminal Manager Support Engineer Resume
- Work as part of an effective team and collaborate with other teams at all organizational levels
- Strong customer service focus and shown success in customer relationship management
- Strong metrics and a focus on operational excellence
- Hands on experience in one of the technical domains –
- Manage day-to-day office costs – be cost-effective
- Driving, developing, managing and maintaining the incident process and associated procedures
- Ensuring high quality standards for interviewing and hiring employees at all levels of the organization
List of Typical Responsibilities For a Manager Support Resume
1
Responsibilities For Apps Support Manager Resume
- Effectively influences customers to diffuse potential problems
- Good communication skill and ability to work in a fast-paced environment
- Experience in conducting risk assessments to provide excellent service for various departments
- Experience in Services / Project Management
- Demonstrates/maintains complete extensive knowledge of the organizations entire product/service line
- Partners with clients to understand business needs, issues, strategies, and priorities to deliver valuable solutions
- Partners with clients to understand business needs, issues and strategies, and priorities to deliver valuable solutions
- Establish strong relationships with internal and external stakeholders
2
Responsibilities For Enterprise Support Manager Resume
- Provide SME support for all prioritized projects impacting the disputes process
- Cooperate with PQM/Planner for Notification Issue
- Understand Cloud platforms and technologies and how they operate within a business environment
- Multitask and prioritize a range of requests / actions to best support the Mid Corporate/Large Corporate sector
- Deep experience with AWS, Java, Linux
3
Responsibilities For Manager, Support Readiness Resume
- Experience related to the regional AOR (Transnational Crime, Homeland and Western Hemisphere)
- Experience in engaging in the analysis of procedures and policies
- Experience in using ‘Service Now,’ Service Management software
- Experience of programme co-ordination/administration
- Strong knowledge of MS Excel and MS PowerPoint (pivot table, analytical functions, data visualization)
4
Responsibilities For Account Manager Support Resume
- Multi-task, meet deadlines, prioritize work assignments for efficiency and work independently with minimal oversight
- Living and breathing the Ascom way
- Partnering with support, identifies and drives lifecycle sales opportunities to closure
- Speaking English fluently
- Understanding of business management and operations
- An understanding of programming/scripting (Java or C++, Perl, Python or shell scripting)
- High sense of responsibility and work independently in the area of planning, reporting, controlling; esp. cost/budget controlling
- Project Budgeting, reporting, monitoring and closing
- In-depth understanding of monitoring and reporting support metrics
5
Responsibilities For Project Manager Support Resume
- Project Planning: Work Breakdown Structure, Resources allocation, Progress monitoring and closure
- Detail-oriented & willing to work flexible hours
- Exposure to Datawarehouse concepts, OBIEE, Informatica MDM & IDQ, IBM Varicent Comp (or Callidus), Planning Applications (such as Hyperion)
- Daily generally, maintenance, monitoring application functionality to guarantee the availability of software on the network
- Provide leadership and management for a team of subject matter authorities, establishing a customer-focused, performance-based culture
- Provide regular management reporting and updates
6
Responsibilities For Corporate Support Manager Resume
- Contribute to inter-regional discussions regarding support processes and procedures
- Build and enhance positive working relationships with clients, and internal stakeholders
- Work with team to educate clients regarding optional product setup, usage and standard methodologies
- Lead MC and LC contribution to relevant investment frameworks, finalize the Annual Operating Plan (AOP) and manage inputs to strategic reviews
- Escalate unresolved drawdown issues through the Commercial Lending Process
7
Responsibilities For Manager, Support Engineering Resume
- Reports to Senior Manager of Fanatical Support – 1st Shift Windows
- Leads frontline technical Rackers on Engine Room Team
- Project Management/Contract Management background
- Knowledge of EDMS or DC software would be advantageous
- Work closely with development teams, and the business to determine strategy and priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
- Finances: Process monthly reimbursements and AMEX reports for the VP and 3 SMDs of our team
- Authoritatively and confidently guide incidents to resolution
8
Responsibilities For Senior Manager Support Resume
- Coordinates meetings to resolve problems
- Identifies resources needed to resolve problems
- Demonstrable continual process through KPI’s; and service improvement
- Develop and maintain insight into how teaching and learning support can meet our customers’ core needs and improve Pearson’s ability to support them
- Expertise in presenting to wide ranging audiences (including internal stakeholders, Webinars, training's, customer visits, trade shows and industry events) on broad range topics occasionally outside of direct functional area or responsibilities
9
Responsibilities For Business Manager Support Resume
- Demonstrated proficiency in general adult learning theory (i.e. instructional design, course & curriculum management, new hire on-boarding)
- Manage a Workday Process Operations Support team, hire and retain the best process support people in the industry, and plan for future business needs. The team’s responsibilities include
- Legal working authorization in New Zealand
- Legal working authorization in Japan
- Learn and retain knowledge on new applications and use the knowledge in daily interactions
- Read and understand SOWs, contracts and other legal documents
- Comprehend and communicate technical information to technical and non-technical audiences, and explain impact in business terms
- Willingness and ability to travel up to 20%, occasionally at short notice
10
Responsibilities For Terminal Manager Support Engineer Resume
- Successful completion of the background check process, including, but not limited to employment, education, criminal convictions, OFAC, SS verification and credit, where available and in accordance with federal and local regulations
- Develop a deep understanding of our software, becoming an expert user by learning its inner workings and nuances
- High sense of responsibility, can work independently in the area of planning, controlling; esp. cost/budget controlling
- Understand and follow standard operating policies and procedure
- Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, Visio, etc., basic ability to use AutoCAD)
- Develop and automate measurement of KPI’s
- Understand Ascom’s strategy, business and industry at large
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