Manager, User Experience Resume Sample
Micheal Anderson
7130 Crystel Harbors,
Houston,
TX
+1 (555) 518 5663
Work Experience
Manager, User Experience
07/2017
-
PRESENT
Detroit, MI
- Participate in the early conceptualization phase of new design projects in the E-Commerce division
- Ensure that business requirements are accurately translated into functional specifications using wireframes, prototypes, user stories and use cases
- Lead whiteboard brainstorming sessions with the design/development team to concept new experiences
- Maintain responsibility for the overall user experience of the website to ensure that all features and enhancements maintain the integrity of user experience principles
- Partner with Product Management and Engineering teams within the E-Commerce division to drive product strategy and realize design vision
- Develop design guidelines and standards to ensure consistency among web experiences and branding online
- Manage the personal development of direct reports, which includes a team of designers and web developers, by providing ongoing feedback and completing annual performance reviews
- Ensure projects are managed and conform to budget as agreed upon with executive management
Senior Manager, User Experience
04/2013
-
02/2017
Dallas, TX
- Digital Marketing Experience specifically
- Experience working with Sitecore or similar enterprise-level content management system
- Strong ability to guide the development cycle processes from outside of the IT department to ensure smooth, bug-free, timely code deployments
- Knowledge of content strategy, personalization, dynamic content surfacing
- Strong leadership skills, both as a direct manager and a non-manager influencer
- Strong process excellence skillset around Digital IT development cycles and content management workflows
- Conversion Rate Optimization experience required
Program Manager, User Experience
03/2006
-
02/2013
San Francisco, CA
- Strong communication skills, oral and written - able to engender trust and respect of peers and stakeholders across a complex organizational structure
- Experience in building digital brands
- Experience running A/B tests and/or user testing
- Proficient with Microsoft Office suite (Excel, Word, PowerPoint, Visio)
- Work with co-located teams throughout the US
- Actively listens and understands what is said as well as not said, and comprehends the meaning and intent
- Uses appropriate interpersonal styles and communication methods to gain acceptance and buy-in for proposals and initiatives
- Modifies style or behavior to accomplish tasks, overcome situations and produce successful results
Education
Southern Illinois University Carbondale
2001 - 2006
Engineer's Degree in User Interface Design
Professional Skills
- Strong design, negotiating, decision-making and analytical skills are necessary, with proven experience in developing strategic solutions
- A proven record of strong problem solving skills
- Demonstrated experience working with and guiding executive management
- Leads UX/UI Design team, responsible for coaching/mentoring personnel and skillset/career guidance
- Problem solving and analytical skills
- Presentation, facilitation and writing skills
- Draw on product management skills to coordinate engineering efforts and deliver the product designed
How to write Manager, User Experience Resume
Manager, User Experience role is responsible for design, leadership, organizational, retail, training, integration, database, recruiting, refining, shipping.
To write great resume for manager, user experience job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager, User Experience Resume
The section contact information is important in your manager, user experience resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager, User Experience Resume
The section work experience is an essential part of your manager, user experience resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, user experience responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, user experience position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager, User Experience resume experience can include:
- Balance business, marketing, technology and creative goals to drive user-interaction and a strong desire to grow in these skills
- Demonstrated experience managing and working with small to medium teams of cross-discipline resources across multiple locations
- Exceptional customer facing skills, with the ability to successfully manage both internal and external stakeholders
- Proven initiative and ability to advance projects while managing multiple initiatives/priorities
- Mastercard Global User Experience team which is part of Digital Payments & Labs is seeking a User Experience Manager to join its team in Vadodara
- People management experience, with proven ability to lead, motivate, coach and influence team members that are part of a matrix organization
Education on a Manager, User Experience Resume
Make sure to make education a priority on your manager, user experience resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, user experience experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager, User Experience Resume
When listing skills on your manager, user experience resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager, user experience skills:
- Excellent leadership, communication, and teamwork skills with evidence of effectively working across teams, projects, and levels
- Excellent communication skills - in person, written and in presenting
- Excellent organizational, written and verbal communication skills with impeccable responsiveness and follow-through on details
- Experience using Lean validation techniques, User journeys and Storyboards
- Excellent understanding user-experience design and process
- Experience with prototyping, user experience and usability research and analytics
List of Typical Experience For a Manager, User Experience Resume
1
Experience For Senior Manager, User Experience Resume
- Collaborate with the organization in the definition, development and implementation of excellent customer/user experiences
- Experience in Customer Experience, UX Design, or a related field
- Experience designing interfaces and Information Architecture for websites, mobile applications, and/or enterprise software or equivalent
- Firm grounding in user experience principles and best practices
- Collaborates with U.S. based DXD team to prioritize digital solutions design and needs
- Background in user centered design, innovation management, or user experience
- Experience in interdisciplinary cooperation within international teams
- Partner with third-party vendors and agencies for products and services to elevate the Tech Data user experience (2%)
2
Experience For Senior Manager User Experience Resume
- Drive improvements in naviHealth’s User Experience processes, tools, and approach
- Consulting for and coaching of project teams and associates in the areas of UX methods, tools, and best practices
- Planning and executing quantitative and qualitative research
- Overseeing and driving the creation of design solutions for internal and external partners
- Understanding of common software project management and development practices is required
- Conducting contextual research, task analyses and competitive reviews
- Understanding of customer UX strategy
3
Experience For Program Manager, User Experience Resume
- Project management- estimating, planning, controlling, and execution
- Acquire, create and manage the content assets needed for market testing and product prototyping
- Knowledgeable about Design Thinking, Human Centered design and working in an agile/lean UX environment
- Understands the importance of analysis and iteration as it applies to user testing, user feedback, A/B testing, and more
- Knowledge and understanding of HTML/CSS and web scripting languages (Javascript, AJAX)
- Knowledge across many functional areas including product management, UI design and Engineering
- In-depth understanding of electronic delivery, including Internet technology, content, capability, accessibility and implementation
4
Experience For Manager User Experience & User Interface Center of Excellence Resume
- Be a champion for the user, whether that’s doing guerilla-style street intercepts, scrappy usertesting.com events, or fancy facilitated tests
- Understand wider business goals and engage with extended Consulting management
- Enables the design and development of digital solutions, including, but not limited to web, mobile, and app
- Apply innovative approaches to solving design and user issues
- Amiable personality for providing mentorship & career development
- Manages resourcing for projects such that it aligns with business needs as well as growth goals for individuals
- Advocate for re-use of existing design platform and Interaction Style Guide
5
Experience For Manager User Experience Hdqc Resume
- Ambassador for UX in the Business Unit, fostering UX industrialization into the organization
- Present designs and key milestone deliverables to peers and stakeholders, while clearly communicating design rationale and tradeoffs
- Accountable for informing the required content volume, quality, variety, style for green-lit projects
- Liaise with internal stakeholders and subject matter experts including legal and the business unit’s content teams
- Proficiency in both design and prototyping tool, such as Sketch, Invision, Adobe Suites and Axure
- Influence project stakeholders and senior executives through compelling presentations
6
Experience For Manager, User Experience Insights Resume
- Full understanding and application of typography and design standards
- Work well with global teams, including time-zone flexibility
- Proficiency in prototyping tools such as Invision
- Create and document solutions by various means including diagrams, content matrices, site maps, user flows, content models, requirements documentation
- Incorporate best practices in information/content architecture including, content audits, heuristic review, content matrix, governance strategy
- UX guiding principles for the initiatives
- Lead a team of Interaction designers creating high fidelity prototypes directly in iOS and Android
- Collaborates with other team leads in continuously evolving team process to better serve the team’s needs
- Maintain awareness of budgetary issues as related to Agency of Record and any supporting UX agencies and their agents, as required by Creative Director
7
Experience For Manager User Experience Resume
- Delivers digital site and application/site audits, competitive analysis, user research, and product innovation overview
- Understand technological feasibility for web and common mobile platforms
- Understand and follow our DXDesign methodology
- Takes direction as an individual contributor and is able to apply learnings and insights to projects
- Communicate and collaborate with developers and visual designers around UX needs and solutions
- Estimate necessary hours to complete your work and proactively communicate any concerns with on-time delivery
- Possesses a healthy respect for deadlines and the value of client commitments
- Experience in the development of typical UI deliverables; Personas, Use Cases, Customer Journey Maps, Site Architecture, Wireframes, Interactive Prototypes and Best Practices Research & Heuristics
8
Experience For Associate Product Manager, User Experience Resume
- Fluency in typical UI deliverable creation tools: Axure, Sketch, Invision, Zeplin, Omnigraffle, InDesign, and other XD prototyping tools
- Confidence to lead the conversation regarding UX best practices, tools, processes, etc
- Work in a fast-paced, dynamic environment and deliver on time results; grace under pressure
- Work in collaboration with product managers, designers, engineers, QA gurus and more to deliver an exciting and interactive experience to our customers and make the complex clear for designers and engineers alike
- Create highly-detailed annotated wireframes, user flows, and process flows within complex web, mobile and omni-channel applications
9
Experience For Senior Product Manager, User Experience Resume
- Partner closely with Product Management leadership and cross-functional partners to contribute to product vision and prioritize product roadmap based on ROI and company’s overall strategic objectives
- Experience in leading the UX practice for a web application / SaaS product
- Strong personnel & team management abilities (performance management)
- Pragmatic approach to software design (converges on solutions, delivers value quickly & iteratively)
- Concern for business strategy & context - ability to quickly grasp business concepts
- Previous work in a cross-functional environment is important
- Collaborate with product management, engineering and other stakeholders to define design vision and implement intuitive, seamless user interactions with our products and applications across multiple platforms
10
Experience For Manager User Experience Online Resume
- Work closely with Product, Engineering and Design Leadership to create and align a product strategy that supports our Consumer’s needs, and delivers on the value of the brand and business goals
- Attracts, recruits and retains a strong, diverse talent pool
- Thinks holistically about the entire brand and guest experience, not just projects or individual capabilities
- Directs the design and evaluation of the UX for CDK’s applications
- Work closely other internal teams to determine digital interface improvement opportunities and align internal priorities. Includes close collaboration with Small Business commercial execution team’s vision to ensure optimal output of shared IT resources
- Contributes to setting the standard for the Interaction Design practice within DPRD, creates clear role expectations and leverages industry standards to move the practice forward within Disney
- Partners with the Associate Design Director to drive the design of brilliant digital experiences
- Manages internal Cast members as well as external resources
- Creates – and directs the creation of – journey maps, navigation flows, prototypes, wireframes and interactions that are Guest centric
List of Typical Skills For a Manager, User Experience Resume
1
Skills For Senior Manager, User Experience Resume
- A leadership role in developing the culture, attitude, and creative environment for the over Digital Experience team and User Experience group specifically
- People leadership/supervisory skills
- Knowledge and experience in Human Factors, Human Computer Interaction or equivalent work experience
- Superior communication skills with colleagues, teams and users of our products
- Work closely with the development organization to ensure that designs are effectively translated into production ready code
2
Skills For Senior Manager User Experience Resume
- This role is for someone with 2 or more years’ experience as a manager, and 6 or more years’ experience as a UX consultant
- Strong experience in UX design, best practices, and impactful trends
- Well-organized personality with outstanding creative and conceptual skills
- Effectively manage multiple projects across various stages of the design life cycle
- Superior communication and presentation skills; ability to articulate your design decisions (verbally and visually)
- Monitors user experience across competitors and other best in class sites to ensure Walgreens.com is innovative and is best in class for user experience
- Leading & delivering the direction of user interface design of R + F digital experiences for web and mobile eCommerce products
- Understanding of best practices for information architecture and design, as well as strong knowledge of usability principles and methodologies
- Experience designing wireframes, developing user cases and mapping user flows
3
Skills For Program Manager, User Experience Resume
- Relevant experience acting as a UX lead and/or directly managing/supervising UX professionals
- Experience in creating and documenting information architecture, web page layout and touch-screen interactions
- Strong communicator who understands the importance of listening and mentoring
- Online portfolio that demonstrates an understanding of user-centered design and design thinking
- Identify training needs. Oversee the training and development of new and experienced staff
4
Skills For Manager User Experience & User Interface Center of Excellence Resume
- Portfolio showcasing a proven track record in creating customer-focused, innovative UX that solves complex design problems
- Facilitate and support Sprint Design, Rapid Prototyping, Proof of Experience and monetizable MVPs, leading cross-functional design sessions
- Prioritize and allocate resources to projects, overseeing UX/UI project-based work, and reporting status
- Experience working with global/remote teams and building team unity and cohesion across geographic locations
- Stay current on industry trends and best practices related to user experience design, prototyping, information architecture and usability testing
- Hands on UX and UI design experience, Proficiency in Photoshop, Illustrator, or other comparable visual design, wireframing and prototyping tools
5
Skills For Manager User Experience Hdqc Resume
- Manage design, development, and delivery of user experience planning for the ServiceNow ITOM Suite
- Experience in managing third-party design partners
- Prove management experience - Able to provided leadership, coaching, motivation and support to a team of 5 to 10 UI, Visual and Interaction designers
- Knowledge and experience in Digital personalization, planning and tactics
- Experience as a Program Manager at a consulting firm, agency, preferably within the UX/ Design industry
- Excellent understanding of software or digital development and processes
- Good understanding of product strategy
6
Skills For Manager, User Experience Insights Resume
- Experience as an IA/Sr IA within an eCommerce organization or within an agency setting
- Solid understanding of mobile, mobile technologies and responsive design
- Experience with testing and optimization software, such as Adobe Test & Target, Maxymizer, Optimizely, etc
- Good understanding of website information architecture and internet technologies
- Experience designing mobile software products for B2C is required
- Experience creating storyboards, detailed user journeys, animated mockups of UI flows and transitions (or prototypes) is required
- Experience managing teams of engineers
- Interact with peers in the other User Experience groups for consistency of design standards and knowledge sharing of best practices
7
Skills For Manager User Experience Resume
- Strong portfolio for review demonstrating UX, development, and eCommerce expertise
- Direct experience managing a team of UX or Product Designers
- Experience as a UX Designer for a customer-facing product in mobile or web
- Experience leading design teams
- Direct people management experience in a matrixed environment with accountability for delivering results
8
Skills For Associate Product Manager, User Experience Resume
- Experience leading UX teams for software products
- Experience working with tools such as Adobe Creative Suite, Axure, and others similar
- Help build a strong design culture while improving the design practice across Zappos
- Collaborate with internal stakeholders to ensure a quality user experience while meeting business (3%)
- Proven record of designing usable web and/or mobile device based interfaces
- A passion for working on multiple projects at once and an ability to prioritize work appropriately
- Experience in visualising analytics data
- Experience designing enterprise-grade systems
9
Skills For Senior Product Manager, User Experience Resume
- Experience working within large corporations
- Develop and maintain strong working relationships with external groups such as sales, strategy, and services
- Significant experience using Adobe InDesign and Photoshop Illustrator
- Excellent at gaining consensus across multiple departments and leadership levels
- Demonstrated ability to lead, motivate & manage a team of high performing designers
- Manage multiple work streams and projects, while ensuring effective use of resources
- Experience designing mobile software products for B2C
- Experience creating storyboards, detailed user journeys, animated mockups of UI flows and transitions (or prototypes)
10
Skills For Manager User Experience Online Resume
- Creates UX strategies and user experience documentation that includes user personas, wireframes, site maps, and user flows
- Identifies user requirements to shape and prioritize feature sets
- Translates data into features that improve user experiences
- Focus on user experience and design and be the “voice of the user”
- Experience in Agile and Agile methodologies
List of Typical Responsibilities For a Manager, User Experience Resume
1
Responsibilities For Senior Manager, User Experience Resume
- Fast learner, highly organized and experience in demonstrating focus to lead teams to complete the highest priorities
- Balance multiple projects and multiple teams simultaneously, and quickly adapt to changing priorities
- Work closely with our design agency to ensure that features, clarifications, or improvements are documented and prioritized appropriately
- Demonstrated knowledge of user-centered design principles
- Conduct UX research, including creating surveys, conducting interviews and field research, gathering and analyzing feedback from automated feedback mechanisms
- Develops positive relationships with other engineering disciplines and other functions, such as sales, manufacturing, and marketing to support customer needs
- Responsible for UX and Design Program Management process including, but not limited to, program scope, program organization, resourcing, and planning
2
Responsibilities For Senior Manager User Experience Resume
- Ensure user needs are taken into account when strategizing and executing (10%)
- Manage internal team activities ensuring that the team knows and understands the program vision, scope, deliverables, and timing
- Provide guidance for Usability Testing, managing the resources to execute on it
- Manage a group of UX/UI Architects in the execution of work, coaching and mentoring staff, as well as provide performance reviews
- Expert ability to lead teams by further enabling areas of strength and growing areas of weakness
- Develop and manage the editorial and testing calendars for the desktop and mobile websites in collaboration with the other marketing teams
- Track and report on user sentiment with the goal of increasing user satisfaction (3%)
3
Responsibilities For Program Manager, User Experience Resume
- Attend manager meetings and represent eBusiness, while at times stepping in to assist with delegated Director-level tasks (5%)
- Work with and extend existing interface designs and patterns
- Maintains an understanding in multiple technical areas and a knowledge of latest technology and design techniques
- Develop new testing methodologies
- Drive the entire UX process from concept to prototyping to execution for the products under your purview
- Conduct usability testing and use collected user data to inform better product development
4
Responsibilities For Manager User Experience & User Interface Center of Excellence Resume
- Communicates best practices for design and reasoning behind UX decisions to key stakeholders
- Design, implement and manage the UX Framework, ensuring definition of reusable components to be utilized by the front-end development team
- Support the ideation, innovation and prototyping processes
- Expert understanding of UX issues and principles as they are applied to the design and development process
- Manages vendors, contractors, etc. working on key projects for Walgreens
- Contributes to and carries out the vision for the group
5
Responsibilities For Manager User Experience Hdqc Resume
- Integrates design efforts across multiple business units
- Is a thought and industry leader who inspires others by their work and represents Disney at UX & Interaction Design conferences
- Hand-on participation on innovation and development projects for products and services
- Ensure governance of UX standards and requirements by refining definition of AA-AS specific standards for UX and aligning those standards with AA division and UX staff
- Organize regular information exchange with Corporate and Divisional counterparts as well as top management of AA-AS to improve the overall approach and specific project work
6
Responsibilities For Manager, User Experience Insights Resume
- Foster a learning atmosphere by hosting monthly UX Skype calls for interested participants to both educate and provide status on projects. An internal online UX community can also be utilized
- Solve problems in a proactive and creative manner and work under time constraints on several tasks and projects simultaneously
- Travel up to 30% required (domestic and international)
- Open for Bosch Internal VA/VN assignment
- Drive a global team of professionals, including designers, front-end engineers, content specialists, and researchers, to research, design, prototype, test, develop, and maintain multiple high-profile web experiences (30%)
- Lead design reviews to ensure quality, consistency, and user-focus (20%)
- Motivate and develop team members to thrive as part of cross-functional teams (5%)
7
Responsibilities For Manager User Experience Resume
- Provide insight into industry trends to evolve team processes and product strategy (5%)
- Ensure the web represents corporate brand and brand expression (5%)
- Evangelize the efforts and importance of the team to the greater organization (2%)
- Attend and present at customer-engagement events as a representative of the eBusiness team (10%)
- Guide other team members in their work, weighing in on focus areas and priorities to ensure alignment with the broader Product team as well as the overall business
- Relevant work experience, including early stage/new product conceptualization as well as shipping of new version and/or feature enhancements of existing products
8
Responsibilities For Associate Product Manager, User Experience Resume
- A natural inclination to make things simpler and more intuitive with a sensitivity to how UI can help users; sensitive to color, layout, space, icons and visual hierarchy
- A broad understanding of web/mobile UI standards, grid system, responsive design frameworks, usability, and have design/developed user interfaces for web/mobile applications
- Leads internal design meetings to plan design or design review activities
- Completes all phases of design projects on a variety of levels at different complexity
- Creates site maps, page flows, interaction models and wireframe specifications to be used by the development team
- Conducts research to inform or refine designs. This includes determining research goals, creating a test plan and facilitator's script, recruiting users, executing the study protocol and analysing the results
9
Responsibilities For Senior Product Manager, User Experience Resume
- Presents work to key stakeholders, developers and designers to effectively communicate design vision and intent
- Shares and communicates design concepts to customers or external stakeholders
- Generates time estimates for the completion of tasks and deliverables
- Understands customer needs and reflects those needs in design work
- Manages/mentors other UX designers
- Attention to detail, but also consideration for the big picture
- Proficiency in industry-standard design software (Sketch, Illustrator, InVision)
- Familiarity with web languages and libraries (HTML, CSS, Angular, React, etc.)
- Lead a team of 3-5 designers
10
Responsibilities For Manager User Experience Online Resume
- Build business cases and communicate plans to senior management
- Build business cases for user-centered design processes
- Work with Product teams and ensure that product requests for features, clarifications or improvements are documented and prioritized appropriately for delivery to engineering teams
- Work with Engineering and ensure that engineering requests for clarification or alteration are managed and delivered quickly and efficiently
- Be point of contact for all internal stakeholders that leverage the UX and Design team, managing deliverables, scope, and expectations and ensures that program-level issues are resolved
- Proactively communicate schedule and scope changes, and predicts and escalates resourcing issues and program issues as appropriate
- Review completed development work for approval according to agreed user design as necessary
- Provide Usability Testing guidance and assistance to other team members
- Uphold standards and best practice methods to mitigate risk on programs
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