Manager UX Resume Sample
Luciano Larson
441 Abigail Stravenue,
Philadelphia,
PA
+1 (555) 560 9209
Work Experience
UX Program Manager
07/2016
-
PRESENT
Chicago, IL
- Manager is not looking for Brand Marketing experience
- Drive profitable growth of the Japan eCommerce business by improving KPI performance across conversion and consumer satisfaction metrics
- Map out and implement the optimization strategy for our consumer experience in partnership with the UX & Optimization assistant manager and our vendor
- Input and manage the AB testing pipeline, ensuring that our hypothesis library has a consistent flow of opportunities, and we’re making progressive steps forward with our front-end enhancements
- Drive forward our copy communication, ensuring what’s on the site is locally relevant, legible and on-brand
- For technical changes, provide clear business requirements to the project team
- Work with the global teams to ensure Japan needs are supported within wider initiatives and the needs of our consumer base are driving a significant portion of their output
- Lead monthly meetings/updates with our Japan & Global stakeholders
- Lead the ongoing optimization of our consumer experience across eCommerce both on and off-site
Senior Manager, UX
09/2013
-
05/2016
Philadelphia, PA
- Lead and support projects in optimization, utilizing consumer feedback and analytics date to help shape our requirements and execute against them
- Develop site content templates and direct marketing communication concepts for acquisition in Direct to Consumer. Responsive, personalized E-mail marketing programs (triggered, lifecycle concepts, atomized and rendering dynamic content) are an important part of our activation, but also retargeting or affiliate banners and store materials
- Define site style guides and user friendly conversion driving functionality presented in an intuitive design. Deliver site content that gets tested and iterate according to results
- Be connected and involved with BU and Global - help defining creative assets and consumer segmented content that supports our personalized story telling
- Budget, organize and time manage vendor pool that can be scaled up and down based on seasonality, peak demand and new generated projects
- Manage and develop relationships with your core business stakeholders in marketing, brand, merchandising, and customer service teams to understand priorities, objectives, processes, and initiatives
- Manage and improve Ratings and reviews and product recommendations programs
- Lead the creation of visually compelling representations of the solution’s high-level interaction, navigation, and organization design (i.e., concept models)
- Opportunity to work with and learn from highly skilled and experienced global team members- Architects and Business analysts
Manager UX- / South Africa
04/2006
-
03/2013
Dallas, TX
- Collaborates with global cross-functional teams including Interaction Designers, Graphic User Interface Designers, Localization Engineers, Technical Leads, DRE’s, and Program Managers
- Experience managing programs of medium to large size global teams
- Understand strategic priorities and work with designers to make the most impact possible under tight schedules
- Collaborate with designers to deliver work in a way that builds trust across teams and functions such as as engineers and PMs
- Identify team needs for process, tools, documentation, etc. to help the team work more efficiently
- Lead or collaborate with UX team leadership in key project decision-making, including: requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes
- Clearly communicate with cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities. Proactively identify and prioritize risks, then create plans to quickly resolve them
- Track, monitor, and support 4 "horizontal" UX teams (writers, UX engineers, accessibility, UX researchers) to help them track their work and priorities across the team
- Project manage 1-2 tactical projects and support the UX team by tracking milestones, interfacing with PM and Eng partners, tracking status, and escalating risks and issues
Education
University of Georgia
2000 - 2005
Bachelor's Degree in Information Design
Professional Skills
- Strong leadership skills, demonstrated ability to work in a fast-paced, matrix environment
- Excellent communication skills with ability to effectively influence and communicate cross-functionally, and with partners
- Strong analytical skills, with the ability to present key findings in a visually appealing, comprehensible manner
- Industry experience in a UX role, with a strong sense of visual problem solving and a proven track record of success
- Demonstrates design thinking skills, with an eye for innovation and a look to the future
- Strong oral and written communication skills with the ability to communicate across multiple types of audiences
- Excellent assessment and analysis skills
How to write Manager UX Resume
Manager UX role is responsible for design, reporting, training, procurement, recruiting, architecture, analysis, research, digital, travel.
To write great resume for manager ux job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Manager UX Resume
The section contact information is important in your manager ux resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Manager UX Resume
The section work experience is an essential part of your manager ux resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager ux responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager ux position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Manager UX resume experience can include:
- Great Communication Skills, including killer notes, info dissemination, writing, meeting/project facilitation, and reporting (team, external, managing up)
- Exceptional interpersonal, presentation, and communication skills
- Working experience using Google standard Suite
- They are good at building relationships, motivating others with vision, and persuading with data
- Experience leading, managing and mentoring other designers
- Working on multidisciplinary teams producing industry leading software/experiences
Education on a Manager UX Resume
Make sure to make education a priority on your manager ux resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager ux experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Manager UX Resume
When listing skills on your manager ux resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical manager ux skills:
- Excellent analytics and documentation skills
- Superb Project Management skills: including managing agencies, vendors and large projects
- Proven track record leading large-scale UX projects from idea stage to launch, with a strong sense of accountability
- Exceptional creative problem-solving skills with the ability to balance business objectives with user needs
- Strong portfolio showcasing customer-centric and innovative cross-platform experiences
- Experience in managing projects and process for user experience /design teams
List of Typical Experience For a Manager UX Resume
1
Experience For UX Program Manager Resume
- Effectively integrate a GBB (Good, Better and Best) online (digital) strategy
- 5) Clearly communicate with cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities
- Proven ability to multitask, analyze opportunities, and define successful approaches
- Familiarity with a broad mix of technologies including a strong subset of: JavaScript, HTML/CSS, Java, AWS, NoSQL, relational database systems
- Proactively identify risks, prioritize them and create plans to resolve in a timely manner
- Work with internal and external development teams to provide project management and design support based on evolving priorities and/or development roadblocks
- Optimize user experience and reduce purchase path friction
- Incorporate personalization throughout the customer’s omni-channel (digital) experience
- Effective engagement w/external agencies and 3rd parties - schedule, reviews, deliverables, budget
2
Experience For Senior Manager, UX Resume
- Managing UX projects and teams
- Designing web-based applications for desktop browsers and touch-based devices, such as: mobile phones and tablets
- Drive team-level process efforts by identifying gaps or areas for improvement and suggesting possible solutions
- Status reporting, milestone tracking, and communications to product team (UX/PM/ENG) on all UX projects
- A long history of being flexible and adaptable to new learning, concepts and approaches
- Define and manage customer-facing communications programs
- No Silos – No working alone, in a vaccum,
- In role in either agency, publishing or in-house studio environment
- Relevant consumer marketing and or community / social management
3
Experience For UX Product Manager Resume
- Relevant consumer marketing and or community / social management
- Own execution of UX and order page testing from conception to launch and analysis
- Drive engagement and revenue through analytics-based segmentation of consumer messaging
- A working knowledge of UX best practices for both the Application and the Web space
- 3) Identify team needs for process, tools, and documentation to help the team work more efficiently
- 4) Lead or collaborate with UX team leadership in key project decision-making, including requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes
- 6) Proactively identify and prioritize risks, then create plans to quickly resolve them
4
Experience For Manager UX- / South Africa Resume
- BA/BS or 7 equivalent practical experience
- Thorough knowledge of user-centered design processes and iterative development processes
- Proficient with spreadsheets or similar and Google Docs
- Proactively solves problems without micro-management
- Well versed in the latest trends and technologies in responsive web and mobile design, user-centered design, information architecture and interaction design
- Knowledge of web accessibility principles and inclusive design
5
Experience For UX & Optimization Senior Manager Resume
- Plan, develop and execute the product roadmap. Translate users’ pains and needs into prioritized product requirements, write product specifications and build wireframes
- Work with mobile product management and segmentation teams to evolve current the mobile user experience to deliver the company’s service capability
- Extensive knowledge of English grammar and strong familiarity with various forms of style and composition
- Understand strategic priorities and work with designers to make the most impact possible under tight schedules
- Attention to details while being able to see the big picture
6
Experience For UX Business / Program Manager Resume
- Work in a fast paced internet startup environment
- Collaborate with designers to deliver work in a way that builds trust across teams and functions such as engineers and PMs
- Identify team needs for process, tools, and documentation to help the team work more efficiently
- Lead or collaborate with UX team leadership in key project decision-making, including requirements gathering, scheduling, resource allocation, and coordination of teams and approval processes
- Clearly communicate with cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities. Proactively identify and prioritize risks, then create plans to quickly resolve them
- Foster strong collaboration among core team of visual designers, UX engineers, and across product teams within apps
7
Experience For Principal Product Manager Mobile & UX Resume
- Clearly communicate with cross-functional leads regarding project status, resource requirements, issues, and priorities. Help teams prioritize work, facilitate alignment, track and communicate decisions
- Help visualize and manage launch milestones and provide visibility into pattern roll outs across apps, making sure interdependencies are understood and planned for
- Manage internal and public-facing publishing and communication channels in line with content strategy
- Act as a bridge between UX, PM, and Eng teams, connecting all three groups
- Project/program management, UX/design production, or similar
- Focused, organized, detail oriented and able to work independently on multiple projects at once
- Proficient with Google Sheets, Google Docs & Google Slides
- Create wireframes, storyboards, flow diagrams, visual mockups, and interactive prototypes
8
Experience For Manager, UX Insights Resume
- Create and conduct usability tests and deliver actionable reports based on quantitive and qualitative data
- Use market research, business requirements, customer feedback, and usability studies to create detailed user-interface specifications, use cases, and high-level customer experience requirements
- Work closely with other engineering teams to implement your designs as responsive web applications and native mobile apps and help them understand the rigorous UX/UI process
- Assign tasks, monitor work, review and evaluate work of the User Experience Designers and User Interface Designers
- Attract and mentor top UX talent
- Plan, direct, and coordinate activities of UX projects and teams
9
Experience For UX Development Manager Resume
- Support various UX education efforts, including: shepherding curriculum development process, managing program communications, and organizing educational events such as design sprints, workshops and lectures
- General event planning and management to support a variety of program initiatives
- Support team-wide design critiques and design reviews
- General operations and program management, including: resource tracking, roadmap management, schedule and meeting management, stakeholder coordination, and communications
- Managing project plans and keeping them up to date
- Support the development and implementation of new UX process to manage end to end programs including; Project kickoff (Research and user flows) Concept review ( design, test, prototype) Leadership Reviews (Launch cal readiness) and Implementation testing
10
Experience For Mid-level UX Product Manager Resume
- Act as a bridge between UX, Engineering, and Product Management (PM) teams, connecting all three groups and making sure interdependencies are understood and planned for
- Facilitate conversations with leadership about key project decisions: including requirements, scheduling, resource allocation, and launch approvals
- Manage project scope and timeline discussions based on available resources
- Orchestrate successful delivery for multiple projects simultaneously
- Interface with internal and external partners and stakeholders
- Risk-assessment and action planning of UX tasks based on shifting priorities of cross-functional team and business needs; collaborate with product management and engineering on appropriate steps
- Strong leader capable of motivating the very best front end developers and software engineers, as well as gaining their respect
- Experience in managing UX Research programs
- Proven track record leading successful development teams
List of Typical Skills For a Manager UX Resume
1
Skills For UX Program Manager Resume
- Strong knowledge and recent experience with Adobe AEM
- Soft skills - ability to manager senior managers
- Prior experience in financial industry and commercial payments
- Think strategically, execute effectively, and deliver high quality work against aggressive deadlines
- Effectively communicate and lead projects from concept to completion and lead, manage, and motivate virtual teams and outside agencies
- Bring digital visions to life by researching, conceiving, wireframing, sketching, prototyping, and mocking up intuitive user experiences for digital channels
2
Skills For Senior Manager, UX Resume
- Solid understanding of web programming languages (i.e. HTML and XML) and associated presentation technologies (i.e. CSS)
- Experience overseeing budgets and using metrics/analytics to drive business decisions
- In software program management experience (managing schedules, tasks, stakeholders, and execution) working with design and eng teams
- Experience working with UX prototyping teams
- Good at connecting with various audiences and influencing individuals and groups
- Experience working with design, research, and engineering teams on innovative projects
- Experience managing interactive, design, or creative projects as part of a UX team
- Experience in building healthcare-related digital products
- Experience managing projects related to user research, market research, design
3
Skills For UX Product Manager Resume
- Experience as Program manager working with a UX Program management team
- Experience working at a design focused agency
- Experience managing design, creative and/or educational projects
- Strong knowledge of program management best practices and tools, including project management software, Google Apps, and content management systems
- Experience working with multi-location and cross-functional teams
4
Skills For Manager UX- / South Africa Resume
- Experience operating in large scale corporate environments as well as design agencies
- Experience leading Product Strategy and Vision for product line or portfolio
- Experience managing interactive, design, or creative projects
- Experience working with visual designers, interaction designers, motion designers, researchers and engineers
- A strong sense of focus and attention to detail while working in a very fast-paced environment
- Passionate about delivering seamless experiences for the B2B or B2C customer
- Passionate about user experience and love advocating for the end-user
5
Skills For UX & Optimization Senior Manager Resume
- Experience managing interactive, design, or creative projects
- Act as the unified user experience evangelist, conveying a clear vision of best-in-class designs to key stakeholders
- BA or equivalent experience of at least 2 years in a customer-facing role or project management capacity
- Track record of coordinating user experience research Proficient with Google Sheets, Google Docs, Google Calendar & Google Slides
- Provide on-going best-in-class recommendations and trends to improve the user’s online experience
- Experience managing interactive, design, and creative projects
- Strong sense of focus and attention to detail while working in a very fast-paced environment
- +5 years UX and visual design experience including mobile (responsive)
6
Skills For UX Business / Program Manager Resume
- +5 years experience with Axure or similar wire framing software, as well as Adobe Creative Cloud
- +3 years experience with usability testing and user research methods
- Experience working with web applications as a Product Manager
- Hands-on experience with doing mockups and wireframes
- Passion for effective writing on web and mobile platforms with a portfolio of UX work samples to prove it
- Proven success implementing project management best practices for design and product teams from early concept through product launch
7
Skills For Principal Product Manager Mobile & UX Resume
- Experience with Vignette and Omniture Site Catalyst (or equivalent platform solutions) would be assets
- Establish effective relationships, influence, and collaborate internally and externally at all organizational levels
- Experience as UX Program Manager (similar role would include a Producer role)
- Experience from a similiar tech company
- BA/BS in any field (in lieu of, at least 4 years equivalent practical experience)
- BA/BS in Project/Program Management and/or related discipline equivalent 5 years practical experience
- Proven ability to multitask, analyze opportunities, define successful approaches, and proactively solve problems
- Strong familiarity with design tools, video production, graphic formats, and user interface technologies
8
Skills For Manager, UX Insights Resume
- Experience and passion for design systems
- Experience in the consumer electronics industry and hardware
- They can manage tradeoffs of budgeted resources, properly prioritize work and distinguish between short-term vs. long-term objectives
- Experience with human machine interaction model
- BA/BS in visual arts, psychology, or comparable real-life related experience
- Experience with Sketch files and Invision prototype production
- Create and define the UX and information architecture for DSW’s enterprise customer experience
9
Skills For UX Development Manager Resume
- Experience with large scale services
- Experience as a Digital, Interactive and/or Web Creative Manager
- Self-motivated critical thinker with strong knowledge of user-centered and inclusive design, mobile design and interaction design best practices
- Able to build trusted and effective relationships across the company to drive initiatives to successful outcomes
- Planning: defining schedules, milestones, roadmaps
- Working knowledge of web, mobile and app best practices and limitations
- Producing wireframes, mockups/comps, and style guides
- Articulating to Product Owners and Developers of design impacts development
- Constructing dynamic, interactive designs within established timeframes
10
Skills For Mid-level UX Product Manager Resume
- Leading teams in a collaborative team environment
- Coordinating with Project teams
- Developing new workflows and processes
- Develop strategies and tactics for driving long-lasting customer relationships and reducing customer churn
- Passionate about exploring the creative boundaries around product development, awareness, and developing relationships with consumers, influencers and brands
- Forecast, measure and report on results of marketing efforts assessing results against relevant KPIs/goal
List of Typical Responsibilities For a Manager UX Resume
1
Responsibilities For UX Program Manager Resume
- Understands the importance of providing a first-rate user experience and that the most beautiful solutions are often the most simple
- Experience with Agile methodologies including Scrum and Kanban
- Provide clear communication to cross-functional team leads and senior management regarding project status, resource requirements, issues and priorities
- Industry experience with 2+ years in a managerial role
- Proven ability to drive program development of software applications, systems or services
- In partnership with Play UX leadership, manage planning for Play VX UX tactical efforts including work breakdown and capacity/scope
2
Responsibilities For Senior Manager, UX Resume
- Collaborate with and support designers in delivering work in a way that builds trust with engineering and product management groups
- Recommend online enhancements that address emerging online shoping trends
- Facilitate team communication and decision-making for UXers
- Work directly with design and research leads to shape team goals and quarterly objectives, including: requirements gathering, scheduling, resource allocation, and coordination of teams and UI approval processes
- Proficient in prototyping tools, such as Axure, Invision App, Sketch, Zeplin, etc
- A digital portfolio showcasing innovative concepts, creative designs, front-end solutions, and results
- Responsible for for all online operational activities and A/B testing activities
- Provide analytic reports of online sales, shopping patterns and tests
3
Responsibilities For UX Product Manager Resume
- Responsible for implementing Search Engine Optimization (SEO) best practices
- Develop recruiting strategies and execute against them
- Provide participant scheduling and coordination support for researchers
- Collaborate with brand leads to maintain a consistent brand voice and messaging
- Ensure that design teams deliver work that meets high standards of quality and builds trust across teams and functional areas
- Clearly communicate with cross-functional team leads and senior management regarding project and objective planning, status, resource requirements, issues, and priorities
- Lead or collaborate with UX team leadership in key project decision-making including requirements gathering, scheduling, resource allocation and coordination of teams and approval processes
- Identify team needs with regards to process, tools, documentation, etc. and implement or drive required changes to make sure designers are working at optimum efficiency
4
Responsibilities For Manager UX- / South Africa Resume
- Management of research programs (tracking adoption and impact)
- Represent accessibility needs within research and recruiting infrastructure efforts
- Orchestrate successful delivery for multiple projects simultaneously Interface with internal and external partners and stakeholders
- Discover new sources of research participants with disabilities (e.g., organizations, social networks, local communities)
- / M.S. in Computer Science or equivalent
5
Responsibilities For UX & Optimization Senior Manager Resume
- Is proficient in web development best practices, usability techniques, and the technical capabilities and limitations of the web
- Manage the project through to timely completion by working with external developers and/or internal development as well as operations departments to ensure that the required content is developed, tested and implemented in a manner that is consistent with the Bank’s digital and operating standards
- Clear documentation and communication of goals and outcomes of recommendations to a diverse audience, including software developers, product owners and company leadership
- Manage the inception process for target projects, breaking intended design and user flow into stories for agile development
- Produce and manage a digital style guide
- Proficient with spreadsheets/Excel or similar
- Navigate ambiguity and influence without authority
6
Responsibilities For UX Business / Program Manager Resume
- Proficient in G Suite - (Google Docs, Sheets, etc)
- Thorough knowledge of user-centered design processes & iterative dev processes
- Scrappy, proactive, team player, positive energy
- Scrappy and proactive, team player
- Create and maintain the online business plan as well as assist in oversight of the LuckyBrand.com P&L
7
Responsibilities For Principal Product Manager Mobile & UX Resume
- Create and maintain the online business plan as well as assist in the development of the IT roadmap plan
- Oversee product review process and agency (PowerReviews)
- Manage day to day relationship with site product vendors
- Oversee site operational aspects of Lucky Direct, e-stockroom, Lucky Now and LuckyBrand.com
- Assist in the development and oversight of International expansion strategies
- Manage site localization processes (for example: currency and language)
- Successfully launch new product categories and online catalogs
- Oversee customer service partner relationship and education (promotional and product knowledge)
8
Responsibilities For Manager, UX Insights Resume
- Identify participants who are a fit for studies
- Act as a trusted advisor and provide solutions to support research efforts
- Anticipate obstacles before they arise and solve them
- Flexible and creative team player who can work ‘smart’ in a fast-paced environment and manage multiple tasks under pressure
- Assume project manager role for large scale, cross-department projects to assure timely implementation
9
Responsibilities For UX Development Manager Resume
- Create, execute, and continually optimize a data-backed testing plan for marketing and re-marketing tactics based on a consumer’s behavior or audience segment
- Evaluate end-to-end customer experience across multiple channels (mobile, web, social, and strategic partners) and turn learnings into actionable next steps to quickly pivot to ensure that departmental goals are met
- Identify and act on new technologies and payment methods, and keep abreast of customer behavior and preferences for online ordering and interaction
- Proven ability to work with designers (both Information and Interface) and a history of success integrating both generative research and agile research into meaningful direction
- Proven ability to work with user research to gather, analyze and utilize feedback appropriately within the design process
- Intrinsic passion for UX required
- Business to Business (B2B) and Business to Consumer (B2C) work including creation of user-centered design solutions (flows, prototypes, and wireframes) and solid visual designs (mockups and style guides), with a propensity towards user-centric simplification
10
Responsibilities For Mid-level UX Product Manager Resume
- Photoshop, Invision, Balsamiq, Axure, and OptimalSort
- Best practices for web-based and mobile-based (Responsive, iOS, and Android) information architecture and responsive design
- Create and define the UX and information architecture for Cardinal Health’s Pharmaceutical Division’s customer experience, leveraging insights and partnership from a cross-functional team
- Manage a team responsible for driving user experience and usability of digital products such as the website, email programs, and other customer-facing experiences (e.g. navigation design and labeling, responsive screen design and functionality for checkout, path to product, rewards/customer profile and promotional site content)
- Strategize and drive design deliverables such as, flow charts, wireframes, UI designs, interaction models, and prototypes for new and innovative experiences across all digital touch points
- Demonstrated program/project management skills, with the ability to deliver multiple projects simultaneously successful with a great attention to detail
- Create elegant experiences that are optimized for a wide range of devices and interfaces
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