UX Manager Resume Sample
Melba Rohan
419 Lueilwitz Estates,
San Francisco,
CA
+1 (555) 901 9964
Work Experience
UX Manager
08/2015
-
PRESENT
Detroit, MI
- Produce valuable, intuitive and delightful experiences across all 7 brands within the Arcadia group, with meticulous attention to brand style guides
- Create high fidelity annotated wireframes, user journeys, process flows, user stories and clickable prototypes where necessary
- Work closely with Product Owner, Project Manager, Developers and Brand Designers within Agile teams to deliver sprint goals
- Communicate complex design and functionality through clear, simple and engaging presentations at all levels
- Grow and mentor a high performing and motivated matrixed UX team to deliver the vision for the group
- Review customer research data (Customer panels, User Testing and MVT test results), to make decisions informed by data
- Work with developers to make designs a reality in code, ensuring the quality of the delivery
- Keep abreast of relevant competitor and analogous experiences that could offer greater value
- Developing the UX strategy in conjunction with the Group stakeholders & UX team
Senior UX Manager
09/2012
-
02/2015
Chicago, IL
- Manage junior team members through 1 to 1, mentoring and problem solving where required
- Balance large scale projects with ad hoc deliverables as required
- Design experience in interactive, mobile or web appsExperience in designing for SaaS based software and/or websitesExpert knowledge of Abstract, Sketch, Zeplin and/or design tools)
- Skilled at rapid prototyping (e.g. Axure or comparable tools)Exceptional digital design skills
- Experience and understanding of user-centered design principle
- Deep understanding of understanding and applying brand guidelines including color and typograp
- Build an engaged and high-performing UX team by recruiting, coaching, rewarding, recognizing and developing internal talent
- Deliver a UX vision, along with a plan for evolutionary, iterative updates that actualize the larger vision over time
- Build strong relationships with leaders inside and outside their core product team to efficiently implement user experiences that are cohesive, inclusive, and well-informed
UX Manager, Advertising
10/2005
-
07/2012
Boston, MA
- Work with Senior Digital Initiative Managers and Product Owners in the implementation of platform and product changes; meet all required timelines to support the on-time delivery of business and technological changes
- Maintain and manage updates to BMO Digital Design System
- Actively participate in working sessions to determine requirements; review project requirements and production enhancement documentation and provide feedback prior to senior manager approval
- Present design concepts at stakeholder review meetings and engage in a friendly critique sessions in order to come up with a great design
- Plan, coordinate, and facilitate usability testing
- Analyze industry best practices, customer feedback, new vendor offerings, learnings from metrics tracking, and competitive analysis and recommend opportunities for improvements to the customer experience, products, tools, etc
- Demonstrated expertise in the following : user research, user centered design (UCD), information architecture (IA), content strategy, usability testing, need finding, participatory design, prototyping, wireframing, web analytics (e.g. conversion analysis)
- Proficiency in working on multiple platforms: Web, mobile web, tablet, ATM or kiosk
Education
Herzing University Madison
2000 - 2005
Bachelor's Degree in Design
Professional Skills
- Strong communication & articulation skills both verbal and written – and strong relationship, collaboration and organizational skills
- Position requires excellent project management skills, verbal and written communication skills, and interpersonal abilities
- Excellent planning and organisational skills with ability to manage and own multiple competing priorities
- A collaborative attitude, excellent teamwork skills, and experience mentoring or coaching others
- Excellent Communication (written and verbal) and persuasive speaking, presentation and influencing skills
- Experience executing a successful online customer experience; this includes experience with visual design, navigation, and information architecture
- Clear and effective written, visual and verbal communication and strong interpersonal skills
How to write UX Manager Resume
UX Manager role is responsible for design, interpersonal, collaboration, organization, digital, architecture, strategy, leadership, influence, events.
To write great resume for ux manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For UX Manager Resume
The section contact information is important in your ux manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your UX Manager Resume
The section work experience is an essential part of your ux manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ux manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ux manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative UX Manager resume experience can include:
- Excellent type and layout skills
- Strong strategic thinking, influence and leadership skills
- Establish UX as a discipline by creating a vision and system for creating and delivering overall user experience across desktop and mobile experiences
- Manage and coordinate the UX team ensuring they are operating effectively to meet business goals
- Use narration and storytelling skills to bring product ideas of life
- Extensive experience in using UX best practices to design solutions along with a solid grasp of UCD principles
Education on an UX Manager Resume
Make sure to make education a priority on your ux manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ux manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in UX Manager Resume
When listing skills on your ux manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical ux manager skills:
- A strong team player with excellent communication skills and an ability to manage and influence senior stakeholders
- Strong commercial awareness with good strategic and analytical skills
- Strong portfolio to demonstrate experience and abilities
- Experience in an ecommerce or digital position with proven UX experience
- Strong theoretical and practical user-centered design skills
- Excellent facilitation, collaboration and communication skills
List of Typical Experience For an UX Manager Resume
1
Experience For Senior UX Manager Resume
- Experience managing a team in a high growth environment; prior success with managing employees across multiple products and/or programs
- A total of 10+ years of experience in User Experience Design that includes 3+ years of people management and leading teams
- Collaborates with other Customer Experience and UX teams to ensure standard design practices are utilized and overall experiences are consistent
- Solid work experience as an individual contributor with job roles such as UX designer, Interaction designer, UX Architect or Visual designer
- Comfortably juggle projects and on going tasks, working to deadlines amidst shifting priorities
- Strong working knowledge of Photoshop, Illustrator Dreamweaver (or similar), Mac OS X, iOS and Android
- Expert with Adobe Creative Suite including Photoshop and Experience Design (XD)
- Demonstrate subject matter expertise in all areas of UX, including user-centered design methods
2
Experience For UX Manager BC Resume
- Sr. UX Design experience utilizing Invision, Balsamiq, Sketch, and PhotoShop
- Demonstrable knowledge and experience of working in an agile environment
- Worked within and had responsibility for optimizing websites previously, ideally with experience of multi-channel
- Experience of gathering consumer insight through on-site surveys and face-to-face interviews
- Experience with user flows, customer journey mapping, people-centric design approach, interaction / micro-interaction design, and information architecture
- Lead a small team of designers and researchers in Asia, while being part of the larger global User Experience team
- Provide regular mentoring, feedback and guidance to the User Experience Design Team
- Utilize a collaborative approach to user experience design that engages the wider team and drives products and people forward for high output success
- Work with product owners and tech leads to prioritize business, technical and customer requirements in the design of solutions
3
Experience For UX Manager, Advertising Resume
- Previous experience leading a team of designers and/or researchers
- Experience presenting to and influencing people, from other designers and stakeholders to senior executive management
- Nice to have: Internationalisation and Localisation experience
- Deep experience in mobile-first design approaches
- Relevant UX experience as a User Researcher, Information Architect or Interaction Designer
- Demonstrable expertise in qualitative and quantitative digital research with extensive experience of a wide range of industry standard methodologies and tools
4
Experience For Digital UX Manager Resume
- Conducting or facilitating team training on business and/or design developments
- Leading brainstorming meetings and collaborating with cross-functional teams
- Creating and leading the team in creation of innovative designs that solve customer and business problems
- Designing & running co-creation sessions
- Ensuring design quality, brand standards and that design directives are followed
- Understanding of product development and agile methodologies
- Creating user interface designs and interactive prototypes across mobile, tablet and desktop
5
Experience For UX Manager, Mixed Reality Resume
- Developing wireframes and functional specifications
- Manage the hiring process for sourcing, acquiring and onboarding new employees
- Inspires and develops by crafting clear vision, mentoring and budiling an environment of collaboration, trust, empathy, and creativity
- Proficiency designing and prototyping with a variety of design tools such as Photoshop, Illustrator, InVision, and Axure
- Hold weekly one-on-ones with team members, setting and tracking progress on OKRs
- Familiar with wire-framing concepts using such programs as InVision, Sketch, Axure etc
- Able to dig into complex problems - is proactive in presenting and driving solutions to current roadblocks and is able to anticipate future issues
6
Experience For UX Manager Customer Facing Resume
- Able to ensure that the UX team is delivering timely work according to requirements and specifications
- Ensure the UX/Design team is supported by robust processes in the planning and scheduling of work for individuals
- Facilitating and participating in critiques, reviews, or other processes in order provide continual direction to optimize design and innovation Creating and leading the team in creation of innovative designs that solve customer and business problems
- Proven ability to work under rapid development cycles with nimble, agile working teams to achieve a common goa
- An unfailing passion and capability to advocate on behalf of our users
- Lead design initiatives in Amazon’s fast-paced, results-oriented environment to define, assess and optimize the performance of new and existing features
- Portfolio demonstrating brilliant design
- Foster a culture of feedback, continuous improvement and setting standards for executional and operational excellence
- Work with support to help address end-user issues at a product level (not providing direct support)
7
Experience For UX Manager, Financial Advisors Services Resume
- Own the end-to-end design process, ensuring timely, detailed, and polished deliverables
- Collaborate with Product Management, Engineering, Content team and all facets of design to ensure a smooth development process
- Be solution oriented, working in highly collaborative agile teams
- Knowledge of running MVT / A-B tests
- Interface between marketing and technology functions Ability to balance delivery of immediate tactical work with longer-term
- Champions the process and facilitates understanding amongst partner teams
- Works with design leads for resourcing projects outside of scrum work
8
Experience For Director, Senior Lead UX Manager Resume
- Acts as the go-to person on the project team for questions about timeline, resourcing, allocation and other tactical issues
- Use a proactive approach to problem solving to develop preventive measures
- Proficiency in developing environments
- Work with the Product Team to define business needs, marketing strategies, and appropriate solutions
- Identify new opportunities to exceed set performance goals by way of industry research and competitive benchmarking
- Utilize best practices (known and emerging) to define and implement design criteria
- Fluent in design software and tools including but not limited to Photoshop, InVision, and Sketch
- Present to and take feedback from project teams, senior management, and IT while encouraging collaboration to create best-in-class solutions
- Approach design both practically and conceptually by putting forward innovative business solutions that go beyond textbook best practices
9
Experience For UX Manager, Advertiser Experience Resume
- Coach, mentor and manage day to day work of shared design resources consisting of visual and interaction designers
- Research and resolve issues using appropriate resources in the organization
- Stay up-to-date with current web development technologies, experimentation and design thinking practices
- Lead multiple projects from conception to completion in accordance with deadlines
- Hire, develop, allocate and manage the creative team of designers and other creative disciplines
- Ensure all the products and creatives are consistent with our overall brand
- Facilitate workshops, design sprints and other collaborative sessions to engage your colleagues and solve customer problems
10
Experience For Gapm Mobility UX Manager Resume
- Ensure that our creative product remains leading edge and ahead of our competition by managing the evolution of UX Design’s technology needs and digital marketing capabilities
- Experienced UX Design management
- Work with Multiple stake holders
- Fluency in English, Conversational Mandarin
- Creates deliverables to support the work effort including wireframes, user scenarios, page flows, competitive analysis, heuristic evaluations, journey maps, etc
- Presents designs and articulates approach to gather feedback and approval from all key approvers and stakeholders
List of Typical Skills For an UX Manager Resume
1
Skills For Senior UX Manager Resume
- Strong communication and presentation skills to collaborate with various stakeholders at many different levels within the business
- Excellent communication, presentation, and interpersonal skills and ability to gracefully defend your and your team’s design decisions
- Leadership experience that includes experience in UX methodology and design principles and graphics / prototyping tools
- A track record of translating key business objectives into digital solutions that communicate effectively and engagingly with the customer
- Experience in customer experience delivery and management
- A proven track record working across mobile-first e-commerce experiences and native applications (iOS and Android)
- Professional experience as an interaction designer, user experience designer, or similar role
- Lead Equifax’s effort on UI and UX to ensure a consistent experience across channels and a focus on user experience
- Manage and prioritize multiple projects of varying timelines, degrees of complexity and scope, as well as help with projects and priorities for a team
2
Skills For UX Manager BC Resume
- Presentation of design alternatives and effectively communicate rationale and trade-offs
- Leadership skills in order to hire, develop, manage and oversee their design team
- Professional experience in User Experience design
- Extensive overall experience in User Experience design, with at least 3 years specifically in team leadership
- Present designs and drive consensus and negotiate trade-offs effectively
- Working with product management, designs the user interaction approach for new and/or changes to existing customer experiences within the mobile apps
- Experience building, managing and mentoring high performing UX teams
3
Skills For UX Manager, Advertising Resume
- Extensive experience in storytelling, critiquing, facilitating and presenting
- Experience working in interactive design, visual or UX roles building and shipping products
- Has solid understanding of best practices in project planning, delivery and resource allocation
- Experience working with front end developers and speaking their language
- Experience managing or partnering with content teams to build great UX
- Experience planning and executing different types of research with customers
- Online portfolio demonstrating experience producing sketches, wireframes, mock-ups, prototypes, task-flows and other design deliverables
4
Skills For Digital UX Manager Resume
- In-depth knowledge of design thinking, user experience principles, usability testing, and user centred design practices
- Ten years + of relevant experience working as a usability/human factors professional in a corporate or consulting environment
- Experience defining and leading user research
- Have the drive and passion to bring a product to market, considering the end-to-end client experience
- Experience leading or managing design teams
- Good understanding of customer insight and engagement, particularly online
- Effective at optimizing the work and output of outsourced creative agencies
5
Skills For UX Manager, Mixed Reality Resume
- Experience working with remote team members and employees
- Experience working closely with other teams on time estimates and feature trade-offs
- Adapt to a fast-paced environment with changing priorities and technologies
- BS or MS in Human Factors Engineering, Anthropometrics, Cognitive Psychology, Interaction Design, Anthropology or equivalent experience
- Experience managing design teams in a multidisciplinary environment
6
Skills For UX Manager Customer Facing Resume
- Experience on teams designing for web and mobile
- Understands business, technical and customer inputs to define new and/or changes to existing customer experiences
- An strong online portfolio or representative work samples demonstrating user-centered design solutions
- Experience with ideation techniques such as brainstorming and design workshops
- Experience working successfully with distributed global teams
7
Skills For UX Manager, Financial Advisors Services Resume
- Experience working closely with a global UX team
- Ensure consistency across all products in messaging, user experience, and functionality
- Willingness and technical know-how to push the boundaries of our Content Management Systems to drive design from good to great.
- Experience with SaaS enterprise applications
- Work experience in an international, multi-site organization
8
Skills For Director, Senior Lead UX Manager Resume
- Overall professional experience
- Experience within a fast-paced commercial digital environment, agency or practice
- Experience with visual design delivery, capabilities, strategies
- Intellectual curiosity, and the ability to interpret data and instigate research to identify new opportunities to improve user experiences
- Understand how research and discovery are necessary for excellent design
- Agile UX development, three (3) to five (5) years in UX leadership, experience in complex software application design, and usability analysis
9
Skills For UX Manager, Advertiser Experience Resume
- Create compelling experiences for next generation products that drive adoption, usage and engagement
- Helps identify, coach and groom top talent and pro-actively develop talent across the broader experience design team
- Collaborate with other Leaders within the Global User Experience organization to continually mature our Pitney Bowes Design Practices
- Portfolio to illustrate applied experience
- Strong knowledge of user centered design, interaction design, information architecture, visual/graphic design and usability standards and best practices
- Experience working in ecommerce or other large, multi-channel environment
- Lead User Experience (UX) design for digital initiatives for mobile, web and cross-platform customer journey's
- Translate customer experiences and product feature sets into process/navigational flows and user interaction models
10
Skills For Gapm Mobility UX Manager Resume
- Lead the customer-centric user experience design of websites and applications
- Deliver exceptional customer experience and drive innovation
- Designing and launching commercially available, consumer-facing mobile apps along with working knowledge of iOS and Android native patterns
- Contributing to a high scale, complex, world-renowned product and seeing real-time impact of your work
- Understanding of modern web technologies– HTML, CSS, JavaScript Framework, Bootstrap, Angular, FontAwesome
- Working in a fast-paced and performance-driven culture
- Designing information architecture
List of Typical Responsibilities For an UX Manager Resume
1
Responsibilities For Senior UX Manager Resume
- Lead strategy and execution of UX design and research for all digital web and mobile customer experiences
- Plan, develop and run UX workshops with clients and internal teams, creating, presenting and evaluating overall success
- Gather end-user input and feedback before, during, and after a project using structured and quantifiable methods
- Conduct usability and prototype testing with end-users and others
- Recommend and implement site/app optimizations utilizing web analytics and research to maximize revenue by way of increased conversion rates
- Utilize our Optimizely testing platform to test specific A/B, Split, and Multivariate initiatives
2
Responsibilities For UX Manager BC Resume
- Clearly communicate research findings, A/B testing results, conceptual ideas, and detailed rationales
- Works with development team in the implementation of UX solutions
- Identifies severity and impact of open defects
- Collaborates within the scrum team with engineers to ensure the technical solution supports the experience requirements, and the overall experience meets design and brand standards
- Works within a matrix organization collaborating with business stakeholders, other customer experience teams, project managers, and other relevant eCommerce teams
- Experience with 1 or more years in mobile application/small screen design - Portfolio of work that demonstrates knowledge and skill in user experience design
3
Responsibilities For UX Manager, Advertising Resume
- Position reports to the Director, User Experience
- Knowledge of quantitative and qualitative research methods
- Evaluate new and emerging methods and technologies and identify best of breed to incorporate into your team’s toolkit; evaluate, establish, and apply best practices, patterns,
- An online portfolio link or access to design samples is required
- Commitment to detail and consistency
4
Responsibilities For Digital UX Manager Resume
- Awareness of current trends, industry competitors, and design styles
- Flexibility and openness to adapt behavior and work methods accordingly
- Evaluate new and emerging methods and technologies and identify best of breed to incorporate into your team’s toolkit; evaluate, establish, and apply best practices, patterns, and guidelines
- Lead the UX design efforts within AFT’s Human-Centered Design group. This includes collaborating closely with the group’s leaders for web development and content strategy
- Contribute to, and curate, the group’s best practices for human-centered design and design methodologies
- Comprehensive understanding of all user experience disciplines (visual experience, research, analytics, interaction, etc.) and best practices and principles – especially as applied to web and mobile development
5
Responsibilities For UX Manager, Mixed Reality Resume
- Fluency in current product development methodologies & trends, such as Agile or Lean UX
- Familiar with analytics tools
- Technical knowledge of latest web and mobile technologies and best practices
- Manage and develop a team of UX designers which requires setting clear goals, managing project loads and allocating UX designers accordingly, ensuring deadlines are met and setting up team members for overall success
- Form partnerships with product managers, engineering leads, digital content, and marketing to advise, speak candidly and genuinely about what works and what won’t work to align to customer, business needs and to ensure a smooth product development process
- Leverage customer research, site metrics and usability findings to back up assertions, make recommendations and drive actions
6
Responsibilities For UX Manager Customer Facing Resume
- Use creative facilitation techniques and take the lead with your partners to understand the problem space and foster a shared vision of the future
- Partner with other UX Managers to lead cross-product team UX design solutions that adhere to corporate UX design standards to ensure consumer experiences are seamless, respectful of context, and appropriately consistent across the customer journey
- Define research goals and collaborate with usability research, analytics, consumer insights and A/B testing teams on methodology and approach for vetting and testing UX strategies
- Experience as Senior UX Designer or 8+ years in a UX-related role (e.g. Copywriter, Interaction Designer, Information Architect, Visual Designer, Product Designer etc.)
- Experience coaching, mentoring or leading other UX team members (information architects, visual designers, interaction designers, copywriters)
- Strong skills in organizational savvy, ability to handle multiple programs, attention to detail, relationship-building, strong communication skills, and high accountability
- Design and extend mobile applications to integrate the user experience seamlessly with existing content and further enhance services
- Play an active role in new-client acquisition and new business pitches, participating in or leading new business initiatives
- Target responsive design for multi-device compatibility; ability to generate prototypes of varying fidelity, across communication platforms (i.e. email, text) and interfaces
7
Responsibilities For UX Manager, Financial Advisors Services Resume
- Foster a culture of feedback, continuous improvement and setting standards for execution and operational excellence
- Leverage customer research, site metrics and usability findings to back up assumptions, make recommendations and drive actions
- Partner with other UX Managers to lead cross-product team UX design solutions that adhere to corporate UX design standards to ensure consumer experiences are seamless and consistent across the customer journey
- At least two years’ experience coaching, mentoring or leading other UX team members (information architects, visual designers, interaction designer, copywriters)
- Provide UX leadership and direction to a team of UX professionals
8
Responsibilities For Director, Senior Lead UX Manager Resume
- Manage the workflow and assignments for team members and oversee their work output
- Be aware of new opportunities, technologies and trends in UX
- Manage and create annotated wireframes, user flows, journey maps, personas, and functional prototypes
- Collaborate with international UX teams
- Work with product management to reconcile end-user feedback with customer stakeholder requirements
- Work with marketing to create and maintain plans for product delivery experiences, including the purchase process, first-use experience, and a positive welcome to the brand
- Be the “voice of the end-user” in internal product discussions and documents
- Complete heuristic reviews of ALK and competitor products
- Be present at VOC sessions and interactions to capture and maintain a broad cross-section of feedback and input
9
Responsibilities For UX Manager, Advertiser Experience Resume
- Attend shows and events to gauge and gather end-user input and sentiment
- Drive user research strategies and infuse findings into the design process
- Lead UX designers and user researchers who collaborate as members of cross-functional teams
- Lead a team of in-house designers and content managers, direct outside creative agency and augment team with contractors as necessary. Source and manage external resources to supplement internal resources efficiently
- Partner with leadership, product management and stakeholders to create a vision and strategy to ensure customer experience meets business goals; Integrate company goals and strategic imperatives into solutions design
- Effectively manage stakeholders and interdependencies within and across teams to drive adoption of desired changes
- Ensures use case and validation expertise drives the execution
- Align team with business objectives to drive the most important design elements forward with clear KPI’s
- Contribute to the development process by balancing design requirements with business priorities and enterprise-level technical constraints. Assist as team transitions to an agile development model
10
Responsibilities For Gapm Mobility UX Manager Resume
- Standardize design artifact deliverables across team and maintain design standards across the digital organization
- Initiate the development of a content strategy that flows into all digital channels
- Lead the experience strategy for the business unit by partnering with product owners, architects and development managers to deliver product strategies/solutions
- Execute within our Agile/Continuous cloud delivery model. Manage and prioritize design backlog for multiple services that build a solution
- Build a team of superheroes that have complementary but different skills that can step forward and lead when the time is right. Create confidence, camaraderie, and career growth for the UX team
- Great leadership skills (people, strategy and execution)
- Evangelize good design practices, principles, and patterns
- Experienced in design in a multisite global product development and delivery
- Mentor and provide guidance to members of the design team
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