Mortgage Processor Resume Sample
Melany Koelpin
4468 Theresa Cliff,
San Francisco,
CA
+1 (555) 772 9734
Work Experience
Senior Mortgage Processor
02/2016
-
PRESENT
New York, NY
- Demonstrated ability to exceed established sales goals
- Enthusiastic, self-motivated with ability to interpret and analyze customers’ needs on a continual basis
- Has demonstrated character and general fitness and financial responsibility
- Communicates with customers, MB's and authorized employees to satisfy loan conditions as well as the status of the loan application
- Serves as a Team Lead to less experienced processors
- Obtain homeowner’s insurance
- Work experience in either an office or retail environment processing loans
- Receives loan application from MBs and Consumer Direct Outbound Reps and reviews documents to ensure all necessary forms have been completed and comply with underwriting, PMI and secondary market guidelines
- Direct regulatory and customer impact on disclosures and/or adverse action letters
Mortgage Processor
06/2013
-
08/2015
New York, NY
- Pulling LDP/GSA list
- Cultivate and maintain a close relationship with all parties involved in the mortgage transaction
- Set and maintain proper expectation to all parties on the file (including internal customers, e.g., loan officers, sales managers)
- Verify loan documents including income, assets, credit, appraisal and title insurance; in addition to, verifying application for final submission to underwriting
- Review file documentation, make sure all items needed are requested and order and coordinate loan documents
- Responsible for using independent judgment/decision-making to look at ways to improve the origination process through information received from our customers
- Professional and timely communication in both oral and written formats with external and internal customers; dedicated to providing superior customer service
- Follow up on all required customer and third party documentation, ensuring timely review and submission to underwriting and closing partners in compliance with bank and regulatory guidelines
Junior Mortgage Processor
09/2008
-
04/2013
Houston, TX
- Customer impact on trust review turn-times, flood review and appraisal copy requests
- Timely scheduled closing and interact with internal and external clients
- Reviewing property address on all files before orders are placed
- Ordering upfront verifications which include: verification of employment, verification of deposits, verification of mortgage
- Ordering title commitments and surveys
- Ordering homeowners insurance
- Ordering FHA/VA case numbers
- Ordering Tax Transcripts
- Completing Verbal Verifications of Employment
Education
University of Phoenix in Walker - West Michigan Campus
2004 - 2008
Bachelor's Degree in Administration
Professional Skills
- Strong written & verbal communication skills, ability to present to multiple internal and external stakeholders
- Excellent organization skills
- Desired experience 1-2 years of experience in processing loans in Conventional, Conforming, and Government
- Recent Mortgage Loan Processing experience with excellent job stability
- Effective communication skills with a high level of customer service
- Multi-task and operate effectively in a high-paced environment
- Detail orientated with proficient organizational skills
How to write Mortgage Processor Resume
Mortgage Processor role is responsible for customer, design, credit, communications, pipeline, reporting, retail, training, database, mac.
To write great resume for mortgage processor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Mortgage Processor Resume
The section contact information is important in your mortgage processor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Mortgage Processor Resume
The section work experience is an essential part of your mortgage processor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mortgage processor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mortgage processor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Mortgage Processor resume experience can include:
- Ensure all processing required touch point communications and follow up steps are completed while ensuring clear and concise documentation of statuses are updated in the record system every step of the way
- To 5 years’ experience in mortgage environment, including 2 years’ experience in
- Communicate effectively with borrowers, loan originators and lender’s underwriting team to ensure timely closings
- Work effectively in a virtual environment, manage, matrix-manage and drive cross-functional teams (even located remotely)
- Experience in Database Administration Experience: DB2/AIX
- Prioritize and operate in a fast paced environment
Education on a Mortgage Processor Resume
Make sure to make education a priority on your mortgage processor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mortgage processor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Mortgage Processor Resume
When listing skills on your mortgage processor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical mortgage processor skills:
- Superior internal and external customer service skills, interpersonal and communication skills
- Demonstrate excellent customer service and pipeline management skills
- Solid verbal, communication, documentation, interpersonal and team player skills
- Time management skills required to handle the volume of wok
- Office Experience 1-2 years of work experience in either an office or retail environment
- Loan processing experience. FHA and VA processing experience required
List of Typical Experience For a Mortgage Processor Resume
1
Experience For Senior Mortgage Processor Resume
- Experience navigating product, procedure and policy guidelines
- Experience processing conventional, government and bond loans
- Experience working with self-employed borrowers and tax returns
- Mortgage industry experience required
- Demonstrated ability to work and resolve problems independently
- Provides excellent customer service to mortgage applicants, both verbal and written
- Detail oriented and results focused, able to organize and prioritize actions to achieve objectives
- 18 months experience as Loan Processor I or II
- 6 months experience in customer service or operations
2
Experience For Mortgage Processor / Closer Resume
- Thorough understanding of regulatory guidelines including, but not limited to, Fair Lending, Reg B, TRID, etc
- Responsible for ensuring all terms of loans are incorporated in the documents, closing conditions are met, and loans are closed within appropriate time frames
- Initiate appropriate communications with attorneys, realtors, and lenders regarding fees and scheduling closings
- Responsible for providing customers with periodic status updates regarding their loan application
- Processes a pipeline of complex FHA, VA, Non-Conforming, and Conforming mortgage transactions
- Assists in supporting Loan Officers with marketing and projects
3
Experience For Retail Mortgage Processor Resume
- Ensure all compliance training is completed ahead of deadline
- Works in support of the company’s fair lending strategic initiatives
- Reviews the loan application submitted and structures the loan to accommodate the Automated Underwriting findings and/or customer’s needs
- Develop preliminary financial numbers needed to prepare the closing disclosure statement for lenders
- Prepare HUDs or closing disclosure documents
- Score application via automated underwriting system and carefully review decision results
- Work with Home Loan Consultant to determine viable solutions to make deals work while balancing high credit quality
4
Experience For Home Mortgage Processor Resume
- Knowledge of FNMA, FHLMC, FHA, and VA underwriting guidelines
- Reviews and verifies application information to prepare the application file for underwriting
- Provides feedback to management on loan activities based on loan level reporting
- Establish a close working relationship with Loan Officers and Processors. Keeps Loan Officers, customers and processor informed throughout the set up process
- Recommend solutions to moderately complex problems and refers more complex processing issues to a higher level
5
Experience For Mortgage Processor / Receptionist Resume
- Meet department customer service, quality and productivity standards within required turn-times
- Access and use Citizens Bank approved websites and programs as needed
- Navigate product and guideline repository to stay abreast of the latest product, policy and procedure changes
- Take complex terminology or documentation requests and translate into simple and easy to understand terms for customers
- Intellectual insatiable curiosity to always question assumptions to try to do things better or smarter
- Entrepreneurial proactive attitude with a willingness to work cross-functionally, collaboratively & cross-culturally
- Proficiency with Microsoft office products (MS Project 2010, Excel, Word, PowerPoint)
6
Experience For Post-closing Mortgage Processor Resume
- Contact clients as needed
- Follow-up on document exceptions
- Processes and/or originates mortgage loan applications and reviews all documentation necessary for loan approval for accuracy and completeness, and enters all data in the Mortgage Loan Origination System
- Places third party vendor orders for appraisals, titles and other loan specific requirements pertaining to federal and state guidelines
- Provides service to applicants and existing customers seeking residential mortgage loans. Interviews applicants to obtain information concerning their financial lending needs and obtains pertinent financial and credit data for submission to the underwriting group
7
Experience For Junior Mortgage Processor Resume
- Ensures the preparation and processing of forms and legal documents required for residential loans and follows the loans to ensure compliance with terms
- Negotiates loan terms with applicants
- Management; Supports the Credit Union’s efforts to identify and report member
- Communicates with appraiser and appraisal company for status, order updates and/or corrections per industry regulations surrounding all loan types, conventional and government
- Processes and verifies all settlement agent and appraisal companies are approved according to the company’s requirements
- Manages re-verification of employment and asset information for QC review
- Evaluate loan documentation, calculate income, review assets, and analyze liabilities and clear conditions per delegated authority
8
Experience For Commercial Mortgage Processor / Closer Resume
- Basic understanding of financial statements (balance sheet and income statement) - for example, most university business degrees require 2 semesters of accounting
- Communicates with appraiser and appraisal company for status, order updates and/or corrections per industry regulations surrounding all long types, conventional and government
- Assure that the bank has access to and is prepared to apply innovations in operational systems and support functions; recommend changes which match these to the bank’s needs
- Processes mortgage loan applications and reviews all documentation necessary for loan approval for accuracy and completeness, and enters all data in the Mortgage Loan Origination System
- Works with attorneys and other financial or legal resources to obtain the correct, accurate documents to fully protect the financial institution’s interests in the credit relationship
- Review files to ensure all vendor orders have been placed
9
Experience For Home Lending / Mortgage Processor Resume
- Maintain a pipeline of loans with an emphasis on customer service, quality, accuracy, and efficiency
- Obtain the sales contracts, escrow instructions, and any documentation regarding upgrades prior to ordering the appraisal through the HVCC department of all purchases
- Applicable residential mortgage processing experience
- Compare all encompass screens to original documents for accuracy and update information as required
- Compute income and verifies assets
10
Experience For Cres Mortgage Processor Team Lead Resume
- Reconcile debt to credit report in file
- Run credit reports if necessary
- Print Transmittal Summary Report for inclusion with file
- Mail “Customer Needs Letter” and additional revised documents, requests for information, signatures, and explanations
- Request required verifications for deposits (VOD), loans (VOL), mortgages, employment (VOE), and rent (VOR)
- Collect and clear conditions
- Monitor 7-4-4 procession program
- Calculate figures and amounts such as discounts, interest rates, commissions, proportions, percentages, and ratios
List of Typical Skills For a Mortgage Processor Resume
1
Skills For Senior Mortgage Processor Resume
- Communicate clearly and effectively with customers, loan agents and other third parties involved in the mortgage loan transaction
- Automated processing and closing experience
- Three years equable Mortgage Industry experience relating to loan processing
- Related work experience in loan servicing
- Grade 15 requires: 5+ years consumer or mortgage specific product knowledge of a large bank lending guidelines or Fannie Mae or Freddie Max experience
- Consumer or mortgage specific product knowledge of a large bank lending guidelines or Fannie Mae or Freddie Mac experience
- Perform VVOE on all files prior to submission to Underwriting
- Work ethic that focuses on quality and providing excellent customer service
2
Skills For Mortgage Processor / Closer Resume
- FHA, VA, and Conventional recent processing experience
- Experience with compliance and re-disclosing - TRID
- Experience processing FHA, VA, and Conventional mortgages is required
- Expert skill applying innovative approaches to solve technical design issues
- Experience in FHA, USDA, VA, PHFA, 203K processing
- Experience analyzing income
- Related work experience
- 2-3years similar or related experience required
- Experience with FICS Mortgage Servicer
3
Skills For Retail Mortgage Processor Resume
- Experience in disclosure requirements and production is required
- A demonstrated ability to complete tasks with a high level of accuracy and efficiency
- Proactive and can set priorities
- Recent experience in an operational role in the residential mortgage industry – Conventional, FHA and VA
- FNMA DU & FHLMC LP experience desired
- Experience in the mortgage industry
- Working knowledge of mortgage and consumer loan products, including secured and unsecured loans, auto loans, lines of credit, and credit cards
- Processing mortgage loan applications from the time of receipt of application to submission of the loan package to underwriting
- Working with lenders, applicants, underwriters, appraisers and others to complete processing
4
Skills For Home Mortgage Processor Resume
- Preparing all regulatory disclosures ensuring compliance with all federal, state, bank, and investor regulations and guidelines
- Resolving customer service issues
- Follows established procedures to perform a variety of tasks requiring some evaluation, originality or ingenuity in making decisions
- Gather, organizing, and tracking loan documentation
- Process loan applications from initial setup through funding, striving to obtain loan approvals within 30 days of application date
- Keep abreast of all investor requirements and State and Federal regulations governing mortgage lending activities
- Request Closing documents, reconciling fees and invoices
5
Skills For Mortgage Processor / Receptionist Resume
- Assist in timely clearing of underwriting conditions
- Responsible for servicing and processing of residential or commercial loan documents
- Work in a fast paced environment while interacting with mortgage underwriting and sales staff
- Knowledge of real estate lending practices including: federal and state regulations and FNMA/FHLMC, government and private investor guidelines
- Coordinate the processing and closing of loans
- Health Check -DB2 Health Check using Tools by Quarter and make the violation report
- After submitting the change request, solve the violation issues
- As a Processor, places third party vendor orders for all appraisal, title and other loan specific requirements pertaining to federal and state guidelines
6
Skills For Post-closing Mortgage Processor Resume
- Places third party vendor orders for all appraisals, title and other loan specific requirements pertaining to federal and state guidelines
- 18 months of FHA/VA/Conventional loan closing
- Liaison between Loan Officer and Underwriting
- Identify critical missing documents, match them up with loan files
- Accumulate and organize incoming conditions for U/W review
- Resubmit file to Underwriting once all conditions received
- Three recent years of processing Conv, FHA, VA and USDA loan files
- Proactive and timely communication to customers and business partners on loan decisions and underwriting guidelines
7
Skills For Junior Mortgage Processor Resume
- Knowledge of FNMA, FHLMC, FHA, VA and USDA underwriting guidelines
- Five recent years of processing Conv, FHA, VA and USDA loan files
- Flexible, willing to travel extensively
- Create loan files in proper order, reviews signed disclosures for completeness and follows up on corrections or missing documents
- Activate 4506-T and follows up on outstanding vendor documents
- Communicate with customers and loan officers to meet financing timelines
- Calculate income and review assets before submission to underwriting and/or investor, if applicable
- Learn and maintain knowledge of different loan programs and corresponding computer system codes
- Run automated underwriting and reviews findings for conditions
8
Skills For Commercial Mortgage Processor / Closer Resume
- Prepare all packages for contract underwriting, SONYMA, or brokered services as needed
- Respond to customer and authorized third party inquiries regarding file status and additional items needed to complete file
- Review and analysis of loan file to determine documentation and information needed, coordinating acquisition of all items needed
- Clear all underwriting conditions
- Mortgage decisions are made based on knowledge of policies, procedures and lending laws
- Exceeds customer expectations by providing the highest level of customer service
- Expert knowledge of Real Estate Lending systems, policies, procedures, practices and/or actions
- Review signed settlement papers for accuracy and completeness and compliance with closing instructions
9
Skills For Home Lending / Mortgage Processor Resume
- Collect and verify financial, organizational, property, and other information necessary to complete a loan file for underwriting
- Knowledge of MDIA and RESPA disclosure requirements
- General knowledge of federal, state, county or city, investor, insurer, and internal laws, policies and procedures with regard to mortgage loan servicing and consumer loan servicing
- Familiarity with loan related documents such as Note, Mortgage/Deed of Trust, Riders, PMI and Flood certificates, and Closing Disclosures/TRID
- Survey and confirmation of impact in ITCS104,GSD331
- Maintain DBMS program product software security accesses
- Handle SOX,KCO,Audit - data collection
- Communicate and discuss to the application team how to solve the violation issues
10
Skills For Cres Mortgage Processor Team Lead Resume
- Create and update the script of DB2 HC tools
- As an Assistant Processor, assists with placing third party vendor orders for all appraisals, title and other loan specific requirements pertaining to federal and state guidelines
- Have a clear understanding and thorough knowledge of TRID regulations, as well as Regulation Z disclosures and other disclosures required by Federal consumer lending regulations
- Verify loan applications, supporting documents, track and record post-closing legal documents, prepare loan applications for third party credit verifications and closings
- Perform initial credit reviews, and assist Financial Advisors and Underwriting team by providing missing documents and collecting items with professional follow up
List of Typical Responsibilities For a Mortgage Processor Resume
1
Responsibilities For Senior Mortgage Processor Resume
- Detailed knowledge of all internal programs and applications i.e. Encompass, CRM etc
- Coordination of and communication with all parties to the transaction to manage an efficient and consumer friendly process
- Concise and accurate input of data into client’s system of record
- Thorough review of loan documentation to identify issues
- Timely follow-up with vendors and industry partners and assist in coordination of all parties to the transaction
2
Responsibilities For Mortgage Processor / Closer Resume
- Coordinate with Senior Mortgage Processor to obtain and communicate critical information
- Concise and accurate input of data into client's system of record and interface with vendor software
- Handles review of loan packages and file maintenance
- Maintain constant communication with customers on status updates and/or changes to the loan
- Ensure any necessary and critical changes which require re-disclosures have been accurately notated and checked in the loan origination system for compliance purposes
- Resolve any customer service issues or Demonstrate advanced product knowledge of FHA, VA, Conventional and other loan programs such as Home Equity Lines of Credit, 2nd Mortgages,
- Home Improvement, down payment assistance and bond programs
- Reviews daily, weekly and monthly pipeline reports to identify loans that are not meeting service level agreements, and to provide direction to team members regarding specific actions to take
- Manages the closing calendar to monitor lock expiration dates to avoid extensions and to meet purchase contract expiration dates
3
Responsibilities For Retail Mortgage Processor Resume
- Facilitates weekly pipeline calls with loan officers assigned to the respective CSU and processor
- Using QA findings, investor suspensions and underwriting suspensions as indicators of changes needed to improve file quality. Recommends specific training topics and/or process changes to achieve desired outcomes. Identifies and communicates examples of best practices, excellent customer service, top performers, and other positive messages
- Receives and distributes new loan application files to team members
- Reviews loan file to verify completeness per guidelines
- Handles a pipeline of loans and customer relationships simultaneously
- Obtain and verify loan documents including: organization documents, real estate investing experience, liquidity, financial statements, cash-flow, credit, appraisal, title, background checks, homeowners & flood insurance for the loan application are received, and submitted to underwriting
- Ensure timely and independent processing of mortgage loan files (in compliance with all applicable laws, regulations and corporate policies and procedures) from origination through post settlement delivery, including
4
Responsibilities For Home Mortgage Processor Resume
- Review input and analysis of the application for completeness and achievement of the applicable loan program requirements
- Request necessary supporting documentation to complete the process (verification, missing documents and third party services (title and appraisal)) and ensure receipt
- Proactively communicate loan status with the customer (External – consumer, real estate agent, builder; Internal – loan officer)
- Process loans through automated underwriting systems (LP/DU) and review findings with the underwriter(s) and loan officer, clear conditions and note stipulations on the commitment letter
- Arrange loan settlements/closings; notify all related participants and prepare the completed settlement package for settlement
- Monitor mortgage pipeline to meet settlement deadlines and lock expiration
- Attention to detail, metric focused, well organized and conscientious
5
Responsibilities For Mortgage Processor / Receptionist Resume
- Responsible for documentation from application up to loan close
- Order third party reports
- Analyze entity structures and other third party reports related to loan documentation
- Order and review credit reports
- Assures loans are moved to the appropirate stages and documents are delivered to the Closing Department within client’s required time frames excluding delays outside of ISGN’s control
6
Responsibilities For Post-closing Mortgage Processor Resume
- Essential Functions are in bold
- Review new files, determine materials necessary for settlement, and communicate with attorneys and lenders for items needed to clear title such as legal files, commission statements and mortgage commitments
- Work with lender to ensure appropriate title work has been received and collect items needed for lender
- Confirm that the wire amount from the lender and figures in Title Desktop are consistent
- Order payoffs of any liens on the property such as mortgages, judgements, condos or tax liens
- Confirm figures for taxes, water and sewer, etc
7
Responsibilities For Junior Mortgage Processor Resume
- For Joint Venture files, open a new application screen with appropriate information and issue title commitments to all parties
- For Joint Venture files, enter the title invoice provided with the title commitment
- For Joint Venture files, amend the application screen and invoice with any changes reflected in the title endorsements and revised invoices
- Upload any documents that are received via email and label accordingly
- Order appraisal and flood certification, and retrieve and review same
- Communicate with applicant, Home Loan Consultant, and/or Home Loan Assistant to request required documentation
- Update general comments with all activity on the loan
8
Responsibilities For Commercial Mortgage Processor / Closer Resume
- Request verifications (VOE, VOD, VOM, etc.), when applicable
- Handle confidential material in a professional, ethical manner
- Ensures regulatory compliance with disclosure and verification requirements
- Ensures all documents are prepared and finalized in compliance with policies and procedures
- Analyze, research and resolve problems and discrepancies related to member accounts/loans - Moderately
- Work with borrowers, brokers, correspondents, sales and other areas to answer basic questions and provide information or status
9
Responsibilities For Home Lending / Mortgage Processor Resume
- Consumer or mortgage specific product knowledge of a large bank lending guidelines or Fannie Mae or Freddie Mac experience5+ years consumer or mortgage specific product knowledge of a large bank lending guidelines or Fannie Mae or Freddie Max experience
- Knowledge of MS Office programs (Excel, Word, and Outlook)
- Current knowledge of FHLMC/FNMA/FHA/VA guidelines
- Follow policies and procedures to the fullest extent
- Familiarity with tax forms, appraisals and other documentation
- Basic loan origination system, Excel and workflow knowledge
- Closer has worked with all types of lenders, commercial banks, credit unions, CMBS, and Life Insurance companies
- Closer has worked with all types of entities and has relationships to get various types of entity info on an expedited basis from state agencies
- Monitor lending production and/or processing staff’s adherence to regulatory compliance by reviewing loan documents, pipeline reports and audit results. Suggest training where needed
10
Responsibilities For Cres Mortgage Processor Team Lead Resume
- Thorough knowledge of credit policies and approval processes
- Customer service. We can’t stress this enough
- Primary contact for Customers
- Respond to emails and phone calls from customers/Loan Officers in a timely manner
- Review all loan files for required submission documents
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