Mortgage Specialist Resume Sample
Verla McLaughlin
20282 Frank Locks,
Philadelphia,
PA
+1 (555) 339 6991
Work Experience
Mortgage Specialist
07/2015
-
PRESENT
Houston, TX
- Provide technical assistance to reverse servicing transfers identifying opportunities to enhance process to ensure timely delivery and accurate completion
- Primary support to the Reverse Mortgage Senior Analyst, generating reports and conducting analysis of various metrics
- Conduct regular meetings with Custodians and Lenders to report project status updates, manage change process/revisions and provide other communication
- Monitor project meeting deliverables providing follow-up action items to business unit, lenders and others to ensure on time delivery
- Research, document and develop Division Procedures for the reverse custodian process
- Develop standard and custom reports for various Lenders
- Run queries using access
- Quality Control of prepared documents
Mobile Mortgage Specialist
09/2011
-
03/2015
Phoenix, AZ
- Perform accurate lead tracking and maintain all sales activity within Citi’s CRM
- US Market Region Private Bankers, RO's, SO's, MD's
- US Market Region clients / prospects and their advisors
- GCB Retail Sales / B & P
- IF Credit Specialists
- PBG International Market Regions - WHEM, AP, Japan, EMEA
- Third party referral sources
- Active participation in the quarterly Community Development and Fair Lending Committee Meeting to include preparation and delivery Homebuyer Education and Credit Counseling workshop results and reporting on all organic origination activities
- Consistent and complete reporting to the CRA Officer on all education workshops, courses and outreach events
Mortgage Specialist Assistant
08/2007
-
07/2011
Detroit, MI
- Coordinating semi-annual Financial & Literacy Expos in the Atlanta MSA
- Developing and maintaining network of non-profit and community partners as their first line of contact
- Continued relationship with the bank’s community development partners
- Participate in CRA activities within the assessment area
- Ensure the underwriting function complies with the Bank's policies and regulatory requirements, and the AML, fraud detection, and KYC measures are followed
- Provide supervisory and leadership support to the AVP Underwriting and Fulfillment for ownership of the deal opportunity from the point of inception through to funding
- Assist with underwriting adjudication and over-limit support on a triage basis to the core underwriting team for all new incoming deals
Education
Strayer University - Nashville Campus
2002 - 2006
School's Degree in Business
Professional Skills
- Analysis and presenting solutions with strong closing and servicing skills
- Credit experience and/or willingness to develop credit structuring skills
- Excellent Communication skills both written and verbal in Spanish and English
- Excellent organization, communication, interpersonal and time management skills
- Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements
- Strong interpersonal skills and ability to manage various internal and external stakeholders
- Rigour and excellent IT skills
How to write Mortgage Specialist Resume
Mortgage Specialist role is responsible for interpersonal, business, mortgage, credit, email, retail, training, database, recruiting, printing.
To write great resume for mortgage specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Mortgage Specialist Resume
The section contact information is important in your mortgage specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Mortgage Specialist Resume
The section work experience is an essential part of your mortgage specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mortgage specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mortgage specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Mortgage Specialist resume experience can include:
- The ability to effectively communicate both verbal and written
- Developing effective relationships with internal and external stakeholders
- Being fluent in Mandarin is a strong asset
- Proven consultative sales capability – including establishing a relationship with the client, conducting needs
- Contribute to meeting team sales plan, and related activities through effective assessment of customer financial needs, providing product solutions
- College graduate or above, at least 2 years working experience in sales/banking/real estate field preferable
Education on a Mortgage Specialist Resume
Make sure to make education a priority on your mortgage specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mortgage specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Mortgage Specialist Resume
When listing skills on your mortgage specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical mortgage specialist skills:
- Good organizational and interpersonal skills including patience in dealing with an elderly population
- Detail oriented, excellent problem solving and organization skills
- Demonstrate intermediate to advanced computer and software skills necessary for job function. Proficiency with Microsoft Office
- Be experienced in credit/mortgage lending and have a strong understanding of underwriting principles
- Mortgage lending / underwriting experience a strong asset for the role
- Incumbent would typically possess 7 years of mortgage banking experience with 5 years of underwriting experience
List of Typical Experience For a Mortgage Specialist Resume
1
Experience For Mobile Mortgage Specialist Resume
- Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities
- Effectively present information to supervisors, etc
- Proficient in computer skills and knowledge of Microsoft Word, Excel, Outlook, PDF, accounts receivable, accounts payable, and internet software
- (INTERNAL ONLY) A good attribute is the ability to leverage internal knowledge and experience of RBC partners in order to build customer loyalty and trust
- Strong knowledge of C-34 and CT-36 lending policies and required operational procedures
- Clerical/administrative experience
- Recent Mortgage Document Experience
- Printing Assignments of Mortgage for execution, filing and recording
2
Experience For Mobile Mortgage Specialist Assistant Resume
- Subject matter expert in Affordable Housing Lending standards with a focus on offering CRA products and services
- Change Leadership – being energized and open to proactively exploring new ways of doing things to differentiate BMO in the marketplace
- Change Leadership – being energized and open to proactively exploring new ways of doing things to differentiate BMO in the marketplac
- Works with consistent accuracy to enable greater efficiency in meeting customer mortgage, secured lending, and insurance needs
- A thorough understanding of credit risk appetite and policy and the ability to ensure adherence to all internal risk policies and regulatory requirements
- Establish and maintain working relationships with co-workers, supervisors, vendors and company's clients
- Proficient working with Microsoft Excel
3
Experience For Mortgage Specialist Assistant Resume
- Communicate with agencies/investors to ensure accurate claim filing
- Perform Bank Reconciliation daily check processing functions, check research, stop pay \ reissue functions
- Prepare and research daily clearing account reconciliation
- Set up/inactivate default timelines on Navigator, the company loan servicing database
- Ensure incoming faxes & emails are handled timely
- Respond in writing to customer correspondence/inquiries
- Responsible to keep up with RESPA regulations/guidelines and applying it to daily work
- Monitor various reports to ensure appropriate time frames and pricing
4
Experience For Mobile Mortgage Specialist, Advice Channel Resume
- Correct pricing discrepancies and communicate changes to the mortgage production staff
- Provides guidance to mortgage associates regarding data entry in the Empower system
- Proactively identify opportunities for process/training improvement
- Perform accurate lead tracking and maintain all sales activity within Citi’s data base
- Partner with Business Development Consultant and other banking specialists to build advisor interests in Manulife
- Adapt to a fluid work environment with changing regulations and processes
- Supervise the monitoring of timely extension filings and or granted deferrals of NBS with HUD
- Review and request real estate documents (i.e. leases, general warranty deeds) proving up status/legal ownership of real estate
5
Experience For CRA Development Manager & Mortgage Specialist Resume
- Apply of the 5 C’s of credit during the application process. This includes the ability to identify and mitigate credit and collateral risk
- Cantonese, mandarin speaking
- An innovative approach to sourcing business opportunities
- Confidence in networking with a talent for sales
- Bilingualism English and French depending on the region
6
Experience For Manager & Mortgage Specialist Resume
- Bilingualism French and English depending on the region
- Single Point of Contact (SPOC) handling inbound and outbound calls and correspondence with borrowers, attorneys and third partied for loans in bankruptcy
- Responsible for handling loss mitigation requests and follow up as needed until final resolution
- Communicate with attorney firms as needed to facilitate proper and timely handling of bankruptcy cases
- Mandarin speaking an asset
- Proactively makes outbound calls to Customers who have inquired about our lending products
7
Experience For Digital Mortgage Specialist Resume
- Customer database management including "Keep in Touch" programs
- Source for loans through various distribution channels of sales internal and external i.e. Agents, Developers, CAW, Citiphone, IBCs, etc
- Accountable to manage to budgeted NIE’s for the branch operation
- Generate loan documentation and process settlements and payments and discharges
- Full CeMAP and ideally have achieved DipMAP or equivalent qualification
- Experience of working within in a frontline, regulated mortgage environment, with particular experience within a Wealth function, dealing with UK Private Bank Clients
- Work under direction of the VP of Portfolio Management
- Bill back MSR Sellers and Servicers for any losses occurred as a result of their negligence
8
Experience For Uhnw / HNW Mortgage Specialist Resume
- Review and supplement compensatory fee appeals prepared by client counterparties
- Responsible for the review, research, analysis, calculation and submission of foreclosure claims
- Perform analysis to determine claim ability to investors and insurers, reviewing all billing statements and payments to vendors, attorneys, and property preservation services for accuracy, reviewing loans for appropriate documentation and complete regular follow up with foreclosure attorneys, internal departments and others for required information
- Use relevant information and independent judgment to review and file claims while ensuring compliance with investor regulations
- Prepare and research monthly account reconciliations
9
Experience For LFG Mortgage Specialist Resume
- Prepare Bank Reconciliation monthly certification and account verification (RAVE)
- Perform analysis to identify bankruptcy exceptions and ensure corrective action
- Use relevant information and independent judgment to perform audits of bankruptcy report data
- Research tax amounts and pay delinquent taxes and/or tax sale redemptions
- Research HOA amounts and pay delinquent HOA dues and redemptions
- Communicate with federal, state, local tax authorities and HOA entities to resolve issues
- Run reports from Navigator to assist vendor Core Logic with daily workload updates
10
Experience For Mortgage Specialist Assistant, Saskatoon Resume
- Request new/changes to vendor payees
- Update Navigator with notes; have required documents imaged
- Make and handle telephone calls to/from customers, agencies, attorneys, vendors, etc
- Provide loan/tax/HOA documentation for state, agency, servicer, investor & internal audits
- Assist on special projects whenever needed
- Answer ACD line and assist sales force with rate locks, extensions, and other related transactions
- Monitor department mailbox to ensure timely responses
- Maintains service and performance standards based on internal scorecard metrics
- Responsible to receive and reconcile collateral documents from correspondent clients
List of Typical Skills For a Mortgage Specialist Resume
1
Skills For Mobile Mortgage Specialist Resume
- Have superior time-management / coordination / planning skills
- Proficient in analyzing written material; communicates effectively; analytical; organization
- Ensures Mortgage Specialist/Investment & Retirement Planner diary is effectively time managed to create capacity for all required activities
- Have Mandarin/Cantonese language skills
- Punjabi language skills considered an asset
- Proactive business development,sales and service skills
- Exceptional oral and written communication skills to translate complex technical issues and business definitions
2
Skills For Mobile Mortgage Specialist Assistant Resume
- Punjabi language skills an asset
- CANTONESE/MANDARIN language skills an asset
- Experience with complex computer systems or programs, or experience with Corporate and/or Commercial Loan Systems (AFS, ACBS, LIQ)
- Strong Sales and service oriented with a demonstrated ability to
- Have mortgage lending/underwriting experience
- Mortgage/Banking experience is required
- Default or Loan Servicing Experience
- Bankruptcy, Default, or Loan Servicing Experience
- Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read
3
Skills For Mortgage Specialist Assistant Resume
- Accountable for effective risk management and for managing discretion
- Develops and builds effective working relationships with key stakeholders within and outside of the immediate business area
- Experience with loan servicing for mortgage loans
- Proactive calling experience
- Experience in the Financial services industry; ideally in Mortgage Lending and Commercial Finance
- Advance Excel with experience of spreadsheets
- Min of 2 years in Customer Service Call Center experience
4
Skills For Mobile Mortgage Specialist, Advice Channel Resume
- Operate within credit guidelines
- Bilingual French / English is a strong asset
- Strong mortgage, secured lending, and insurance product knowledge required
- Experience in a call centre environment is an asset
- Valid driver’s license and ability to work flexible hours
- Corporate or Commercial Loan experienceSearch Jobs US
- Have the ability to prioritise and manage your workflow to ensure business needs are met
- Experience in administration and documentation creation and workflow
5
Skills For CRA Development Manager & Mortgage Specialist Resume
- Responsible for review, research, analysis, calculation, and validation to ensure compliance with bankruptcy processes and procedures
- Review priority of liens and judgments
- Strong French is required
- Strong French is required, Bilingualism (French / English) is an asset
- Strong French required
- Being responsible for all activities from registering applications through underwriting submission
- Understanding of complex mortgage structuring
6
Skills For Manager & Mortgage Specialist Resume
- Being flexible, adaptable, and keen to work in a fast-paced environment that’s always evolving
- Recruiting and retaining mortgage clients, specifically UK Private Bank clients
- Working knowledge ability to understand and interpret complex tax returns and cash flow statements to determine income
- Attending regular Global Manager and Region Manager meetings and present product detail to Bankers
- Learning and career growth opportunities within Canada’s largest FI
- Learning and career growth opportunities within Canada’s largest Financial Institution
7
Skills For Digital Mortgage Specialist Resume
- Attending customer appointments with the Mortgage Specialist
- Working knowledge of Outlook, Word, Excel and Adobe Professional
- Reviewing inspection reports for issues relative to vacancy or occupied status
- Drafting of answers relative to any compliance audits relative to NBS workflow
- Working knowledge of loan documents (i.e. Deeds of Trust, Mortgage, and Assignments)
- Working knowledge of Trust documents and Foreclosure/Bankruptcy proceedings
8
Skills For Uhnw / HNW Mortgage Specialist Resume
- Supporting the Sales teams
- Following operation practices to ensure consistent and accurate outcomes with SLAs
- Act as a conduit for feedback from the field by identifying ideas for improving existing products and services and
- Provide underwriting adjudication support on loan portfolios we are contemplating purchasing from other lenders
- Assist with monitoring exception reports; identify departmental processing issues, work with vendor or IT for resolution
- Work well under pressure and meeting multiple conflicting deadlines
- Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and meeting customer needs
- Offers value added products and services based on customer needs analysis and ensuring customer understanding of those products
9
Skills For LFG Mortgage Specialist Resume
- Protect the Banks assets and maintain the quality of the lending portfolio by ensuring adherence to
- Calendar management including appointments and scheduling of events
- Phase 1: This is a branch internship component to enhance formal training program and provide a basis for overall credit training; branch process and products
- Bilingual Spanish reading, writing and verbal
- Review and maintain all HUD or FHA information regarding NBS issues for reporting and or audit purposes
- Monitor pipeline performance on a daily basis, including tracking monthly volume, fall out, and loan quality and report to manager with assessments
- Reconcile monthly reporting from agencies, subservices and vendors to ensure accurate invoicing on charges related to MSR’s
- Communicate with document custodian regarding shipping and delivery activity
- Communicate with attorneys and internal teammates regarding curing title issues
10
Skills For Mortgage Specialist Assistant, Saskatoon Resume
- Diligent data entry of all application information into the Bank’s lending system
- Diligent review of all supporting loan documentation
- Unlimited earning potential through commissions
- Bonuses tied to your sales production along with referral rewards for collaborating with RBC partners
- Best in class employee banking services
- Cultivate local business opportunities and seek out new customers through relationship building within the community and your centres of influence
- Successfully drive your personal sales results, while collaborating with RBC partners to anchor external business
- Enter accurate application information into the lending system,
- Partner with an established Senior Mortgage Specialist and their established administrative team, assisting with heavy volumes of referrals and activities
List of Typical Responsibilities For a Mortgage Specialist Resume
1
Responsibilities For Mobile Mortgage Specialist Resume
- Responsible to review documents and images to ensure compliance with internal product requirements, GSE requirements, warehouse investor contracts and/or mandatory commitments
- Run Reports of Claims to be filed and completing the filing of the Claim in HUD’s system of record and completing documentation within Navigator
- Run Reports of Preliminary Title Approval, pulling documents from HUD’s system of record and completing documentation within Navigator
- Provide reporting to internal departments and external sub-servicers
- Review of loans to ensure loan package is complete and accurate for assigning to HUD
- Coordinate with Cash Department for the curing of out-of-balance conditions and reclassifications
- Orchestrate all aspects of mortgage sales, marketing and delivery on behalf of assigned market
- Manage multi-channel referrals and handling large volumes of mortgage customer cases simultaneously
2
Responsibilities For Mobile Mortgage Specialist Assistant Resume
- Achieves satisfactory compliance in the sale of mortgage, secured lending and insurance products
- Responsible to Prepare and package collateral files for delivery to the document custodian
- Investigate and resolve document and data exceptions cited by investors/document custodians
- Track and reconcile collateral status and exception reports
- Handle special tasks as assigned by Lead as needed
- Identify missing documents, i.e. mortgage, promissory note, loan agreement, current insurance, current taxes, current occupancy, etc., required to assign the loan to HUD
- Review loans for Due & Payable Expenses, Corporate Advances, Loan Balance, Loss Draft, etc
- Prepare and send letters to the Borrowers
3
Responsibilities For Mortgage Specialist Assistant Resume
- Order Death Certificates, maintain master report of all orders and fulfillments, and reconciliation of invoices
- Prepare the collateral files for submission to HUD
- Mortgage loan documentation
- Read, analyze and interpret documents such as reports, mortgage documents, policies and procedures
- Discuss with potential NBS their options and the ability to gather information to help the NBS with their options Provide direction in solving problems raised by NBS issues
4
Responsibilities For Mobile Mortgage Specialist, Advice Channel Resume
- Provide feedback to NBS Administrator or AVP of Default Management regarding NBS issues
- Maintenance of HUD Guidelines and Timelines imposed by HUD relative to NBS issues
- Enter data into core systems, i.e. Navigator and Hermit (HUD system)
- Participate in committee work with other departments on NBS projects
- Perform “hands on” work to ensure processing of NBS certifications and deferrals to meet company’s expectations and compliance requirements relative to NBS
- Mathematically perform any calculations or formulas necessary to determine options or eligibility requirements for NBS
- Review and completion of checklist for final confirmation of NBS for qualification
- Preparation of elections for status of potential NBS with HUD’s system of record
- Review and request probate documents
5
Responsibilities For CRA Development Manager & Mortgage Specialist Resume
- Read, analyze and interpret documents such as financial reports, legal documents such as probate documents and real estate documents including leases
- Calculate basic financial figures and amounts and ability to calculate formulas
- Mortgage credit knowledge mendatory
- Determined, proactive, goal oriented and business driven
- Accurately enter application information into the Bank’s loan origination system and obtain and scrutinize all supporting loan documentation in support of the adjudication of the application
- Mandarin and Cantonese speaking an asset
- Credit Qualification is an asset
- Language: French, English and Mandarin
- Trilingual: English, French and Cantonese/Mandarin
6
Responsibilities For Manager & Mortgage Specialist Resume
- Bilingualism (French / English) is required
- Proactively listen, identify sales opportunities and solve problems
- Fluency in Mandarin, Cantonese, Russian, Tamil, Korean, Farsi or Tagalog is an asset
- Speak Mandarin and/ or Cantonese is considered an asset
- Takes residential mortgage loan applications and offers or negotiates terms of residential mortgage loans; also responsible for communicating underwriting decisions, including offers and/or counter-offers of residential mortgage products
- Takes ownership of Customer concerns and resolve Customer issues at first point of contact
7
Responsibilities For Digital Mortgage Specialist Resume
- Ensures necessary due diligence is taken to support the accuracy of all Customer transactions
- Sells and originates residential mortgage loans to sales goals. Contributes toward the achievement of phone channel business objectives by meeting or exceeding individual sales goals
- Contributes to the phone channel objective for Operational Excellence by adhering to Credit Compliance, audit, average handle time, adherence and all non-phone activities. Identifies opportunities for Wealth and Money In referrals
- Excellent interpersonal skills and with proven ability to work in a collaborative environment
- Demonstrated ability to lead & develop employees in a positive and highly effective team environment
8
Responsibilities For Uhnw / HNW Mortgage Specialist Resume
- Diploma in business or equivalent experience
- Experience with a variety of mortgage products such as Conventional mortgages, High-Ratio Insured mortgages, and HELOC products
- To create new opportunities for mortgage services within the assigned region or area
- Develop in concert with Private Bankers and Associate Bankers a comprehensive mortgage sales plan to support assigned region's target market and overall goals
- Train and communicate product, policy and program enhancements to all Private Bankers and Associate Bankers
9
Responsibilities For LFG Mortgage Specialist Resume
- Provide regular input to the Private Bankers, Associate Bankers and management in terms of MIS, competitive feedback, key client status reports, promotional opportunities, etc
- Complies with all relevant procedures by ensuring all lending and insurance are within the bank’s criteria and all sales are properly recorded and authorized in accordance with Credit & Risk policy
- An advocate of HSBC values and business principles by putting the customer first and delivering excellent customer service to complex customer calls by keeping up to date on training and internal communications
- Work closely with target branches to identify and meet clients' internal and external refinancing needs
- Owns and resolves issues as well as understands how and when to escalate and/or refer a client
- Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Meet individual and team sales targets
- Achievement of Sales Targets dependent upon market condition (i.e. small, medium, large) $$ in sales production
- Establish and enhance the banks presence with the community (participation at trade shows, conferences and other related events)
10
Responsibilities For Mortgage Specialist Assistant, Saskatoon Resume
- Daily, an exception report generated by IT lists all changes made to the 57 NAV critical fields and a review is performed against corroborating evidence in NAV to ensure the changes made are accurate
- Daily, an exception report generated by IT lists all changes made to NAV loan status or loan sub-status and a review is performed against corroborating evidence in NAV to ensure the changes made are accurate
- Operates effectively under general supervision. Ability to train new or existing staff when necessary. Suggests and asks for others’ ideas to improve quality, efficiency, and effectiveness
- Applies judgment to resolve issues and/or make recommendations. Utilizes sound judgment to identify the best solution to critical issues within a functional area. Utilizes technical skills to recommend solutions
- Demonstrates high-level verbal and written communication skills. Ability to deliver thorough communications to a team and/or peers. Skilled in presenting to small groups
- Responsibility for the collection and servicing of reverse mortgages
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