Network Engineering Manager Resume Sample
Aniyah Mueller
2272 Ankunding Mission,
Chicago,
IL
+1 (555) 381 1980
Work Experience
Network Engineering Manager
05/2015
-
PRESENT
Chicago, IL
- Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and make recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines
- Perform strategic and tactical planning for Fannie Mae’s data network services; Collaborate on Service Strategy and Design; Execute and manage Service Transition
- Responsible for end to end product design of service provider-class network products and services
- Leads the development of network infrastructure budgets
- Identifies needs, estimates costs, and justifies request priorities for budgetary purposes
- Plans, develops and manages the introduction of networks infrastructure updates and new enhancements
- Manage a team of network engineers and SMEs working with our vendors and network operations team to build, scale, deploy and support our enterprise network infrastructure
Senior Network Engineering Manager
05/2008
-
11/2014
Boston, MA
- Evaluates new and emerging technologies for introduction and or integration into the technical roadmap
- Be a hands on manager with deep technical experience in networking, systems, and software
- Operate in a rapidly evolving environment, adapt quickly to new information, re-prioritize as needed
- Manage the team of engineers to strengths, enable, unblock, and grow talent through coaching, continual feedback and technical mentoring
- Provide network design and architectural services to an enterprise network and customers in various regions
- Liaise with product, network planning, and other engineering teams to contribute to the delivery of world class solutions
- Responsible for defining and driving metrics that define our enterprise network performance in terms of availability, capacity and quality of experience
- Provide escalated support and level 4 support for operations
- Responsible for the success of regional network services. This includes, but is not limited to
EM&S Network Engineering Manager
01/2002
-
04/2008
Dallas, TX
- Achieve the SLA for the team(s) under his/her supervision
- Participate in sizing and implementing IT projects
- Ensure his/her team(s) is compliance with the company’s policies
- Assist the clients on designing the LAN/MAN infrastructure providing recommendations and IT best practices
- Able to speak up in client’s meetings driving and setting expectations
- Solid and consistent in front of the accounting team and the client
- Manage domestic and offshore staff
- Assist manager in identifying issues and process improvements
- Network Engineering Manager experience of 5-7 years in a large corporate environment Managed network engineers directly of 10-15 staff members
Education
Lawrence University
1996 - 2001
Engineer's Degree in Computer Science
Professional Skills
- An effective bridge-builder between regional and field organizations, with the necessary people and performance competencies to communicate a passion for winning
- Excellent organization skills including the ability to work effectively in a dynamic and changing environment is required
- Excellent organization skills including the ability to work effectively in a dynamic and changing environment
- Good interpersonal, written and verbal communication skills, problem-solving and negotiation skills
- Demonstrated ability to effectively lead, motivate and direct personnel with diverse skills, work styles and values
- Excellent customer service skills with a strong customer service focus
- Strong task management and budgeting skills
How to write Network Engineering Manager Resume
Network Engineering Manager role is responsible for facilitation, presentation, organization, communications, integration, finance, training, database, recruiting, purchasing.
To write great resume for network engineering manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Network Engineering Manager Resume
The section contact information is important in your network engineering manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Network Engineering Manager Resume
The section work experience is an essential part of your network engineering manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network engineering manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network engineering manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Network Engineering Manager resume experience can include:
- Staff management skills overseeing US and offshore staff
- Solid understanding of network protocols, technologies and products related to VoIP, security, routing and switching
- Experience in managing clients through a managed service outsourcer
- Experience working in complex highly collaborative networks
- Proven success leading a team of network engineers
- Experience managing multi vendor global IP networks
Education on a Network Engineering Manager Resume
Make sure to make education a priority on your network engineering manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network engineering manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Network Engineering Manager Resume
When listing skills on your network engineering manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical network engineering manager skills:
- Demonstrated understanding or experience in complex network management including planning, design, implementation and monitoring
- Demonstrated experience in managing, supporting, and mentoring staff
- Expert skills troubleshooting access-lists, IPv4 and IPv6 issues across varying protocols such as OSPF, BGP, and Static Routing
- Demonstrates technical leadership experience of leading a medium sized technical engineering team
- Development of technical skills of team members, providing timely feedback along with regular coaching
- Experience experience with routing and switching technologies
List of Typical Experience For a Network Engineering Manager Resume
1
Experience For Senior Network Engineering Manager Resume
- Excellent verbal and written communications skills including presentation facilitation is required
- Hands-on experience with Cisco routers, switches, and firewalls experience or equivalent combination of education and work experience
- Experience leading large engineering teams, with highly varied responsibilities and priorities, at an established tech product company
- Experience experience with configuring VPN tunnels
- Strong leadership experience in the areas of requirements/process analysis, conceptual & detailed design, configuration and testing is required
- Manage / mentor the team to build skills maintain morale and prepare them for career growth
2
Experience For Optical Network Engineering Manager Resume
- Experience experience with 802.1q, STP, RSTP, MSTP, VLAN, MPLS
- Experience with troubleshooting techniques utilizing the OSI model
- Experience with TCP/IP packet analysis, using Wireshark or raw packet captures using tcpdump
- Broad technical experience in Network Engineering and Network Security Engineering
- Solid understanding of industry-standard network design principles and best practices
- Experience leading teams
- Provide technical leadership in Network and Security design, using industry proven best practices to build secure, stable networks
3
Experience For EM&S Network Engineering Manager Resume
- Proven ability to identify and deliver cost savings and avoidances while improving technology solutions
- Ensure team performs design validation and QA testing of new services to ensure successful production deployment
- Experience designing networks solutions that takes into account: Firewalls, Proxies, Load Balancers, and VPN appliances
- Proven ability to identify and deliver cost savings and avoidances while improving technology solutions is required
- B.S. in Computer Science or related field highly desired. Equivalent work experience considered
4
Experience For Network Engineering Manager Edge Routing Team Resume
- Experience with CALEA and other government regulations and compliance (PCI/SOX)
- Experience with Cisco switches and routers, Palo Alto firewalls and F5 Viprion Load Balancers (F5 GTMs & LTMs)
- Experience with ITIL framework in regards to change management procedures
- Experience with OSPF, and EIGRP, BGP, HSRP
- Experience with Cisco ACI
- Driving compliance with policies and procedures including security, property management, training, configuration control, and test conduct
- Various Cisco Data Center and Remote office Routing and Switching hardware. Including Cisco IOS / NXOS devices
- Desirable technical knowledge of Cisco routing, switching and wireless technologies
5
Experience For EM&L Network Engineering Manager Resume
- Strategically partner with the vendors and supplier community to develop healthy pipeline of companies enabling Engineering to meet aggressive timelines
- Manage end-to-end lifecycle and delivery of various Data Center and Remote Office Routing and switching infrastructure technologies
- Direct team in developing and maintaining detailed implementation plans and processes for support and fulfillment teams
- Participate as a member of network CAB to review and approve all Network Routing and Switching related production changes
- Establish performance benchmarks for deployed load balancers, firewall, and Cisco routing/switching solutions
- Partner with project management and functional management to define and implement a crew sharing approach that satisfies the staffing needs between programs
- Continually improve workflows for the network engineering team and ensure they are integrated with our other planning processes
6
Experience For Network Engineering Manager Resume
- Create and maintain relationships with team members within and outside of Network Engineering grounded in trust, understanding and helpfulness
- Think outside the box, always looking for ways to improve and enhance our technologies and solutions
- BS in Engineering or Business Management
- Build and lead a highly motivated team to develop a culture that drives innovation and strategic network growth and actively mentoring individuals and teams
- Lead team in the creation of network designs based on industry best practices, engineering standards and support
- Lead Team in Lifecycle management code upgrades, vulnerability patching and EOL replacement programs
- Direct team in fulfilling l daily service requests by enterprise consumers
- Assume direct accountability for leading a team. Note: Years as a Technical Lead can be substituted for staff leadership
7
Experience For Senior Network Engineering Manager Resume
- Coordinate operations and engineering activities to ensure quality, timeliness, and a high level of customer satisfaction
- Ensure quality deliverables, successful network change planning and implementation and responsiveness for all activities
- Conduct Pre and Post testing verification for network changes
- Develop and maintain network documentation/diagrams utilizing (MS-Visio)
- Oversee network engineering activity on multiple programs in the Advanced Systems and Tactical Autonomous Systems business areas
- Conduct timecard approval, employee performance evaluations, facilitating employee growth, and special assignments in support of the functional home room
8
Experience For Optical Network Engineering Manager Resume
- Align Network Engineering goals with company strategy
- Commitment to growing an engaged, motivated, and healthy culture
- Management of the Network Engineering team. Motivate and drive the teams to generate optimal outcomes
- Work with CTO leadership and application teams in reviewing new documentation
- Manages the global engineering service requirements
- Very hands-on as a technical lead
9
Experience For EM&S Network Engineering Manager Resume
- Have participated successfully in large and complex LAN/MAN infrastructure implementations like new locations, core router and switch upgrades, EOL refresh projects
- Experience in a 7x24x365 Production Environment
- Leads systems and network engineers in applying widely accepted “best practices” for controlling projects progress, costs and resources in relation to planned schedule, milestones, and deliverables
- Ensures a stable and resilient infrastructure of various systems and network components using Microsoft, Linux, Cisco, and VMWare products
- Main point of contact and lead subject matter expert related to system, network, or application issues and provides 24x7 on call availability
- Reviews work for compliance within the established guidelines of national and international standards organizations
- Responsible for the 24 x 7 x 365 availability of Gogo’s global IP network
- Knowledge of cloud services and providers
- Work with minimal supervision across many projects simultaneously
10
Experience For Network Engineering Manager Edge Routing Team Resume
- Delivery of VOD streams to FiOS customers to objective
- Expert-level knowledge across Cisco’s entire enterprise product line (switches, routers, security products, etc.)
- Manage all shift and on call rota’s for the team
- Manage resource and time management plans for the team’s involvement in project, service improvement and incident
- Knowledge of carrier based technologies such as TDM, MPLS, SONET and OC level circuits
List of Typical Skills For a Network Engineering Manager Resume
1
Skills For Senior Network Engineering Manager Resume
- Demonstrated effective collaboration skills with all levels of management and staff
- Effectively coordinate and communicate with vendors and laboratory staff
- Manage personnel problems, conflict resolution, and labor relations issues effectively and ensure their timely resolution in accordance with Laboratory policy
- Experience in planning, strategic functions, budgeting, daily team management, troubleshooting and resource planning
- Experience developing plans and executing upon the mentoring and cross training staff at all levels
- Experience in strategic network engineering planning including converged (data and voice) network
- Previous experience across network architecture, design and development roles with detailed understanding of a wide range of internetworking technologies
2
Skills For Optical Network Engineering Manager Resume
- Experience with advanced troubleshooting and managing a team of experts
- Proven ability to lead engineers in implementing secure connections to SAAS cloud based solutions, including AWS and Azure
- Experience in identifying and onboarding top tier network talent as additions to staff requires it
- Experience in building and managing a team of engineers
- Proven track record of success in delivering complex networking projects
- Strong understanding of applicable field of expertise
- Demonstrated ability to make appropriate decisions regarding day-to-day work activities
- Extensive experience with Cisco networking equipment
- Experience with MPLS L2 & L3 VPN services, seamless MPLS, MPLS-Traffic Engineering and Ethernet Connectivity Fault Management
3
Skills For EM&S Network Engineering Manager Resume
- Experience in roles of increasing responsibility within large-scale corporate technology environments is required
- Experience leading teams of FTE or matrixed resources is required
- Experience leading teams of 5+ resources in the design, implementation and support of enterprise networks is required
- Extensive experience leading teams with accountability for complex network security environments is required
- Experience leading teams to support load-balanced enterprise environments is required
- Experience leading teams to support Wireless Control Systems, Access Point, and 802.1x, PKI, EAP, TLS technologies is required
- Proven ability to lead team in assessing risk associated change requests in accordance with service-level agreements and approved maintenance windows
- Proven ability to lead engineers in complex migrations, upgrades, and deploy new technologies and features as part of managing the infrastructure lifecycle
- Network Engineering experience
4
Skills For Network Engineering Manager Edge Routing Team Resume
- Experience with integrating networks on an Autonomous System platform
- Experience operating a complex mission-critical network with minimal oversight and minimal downtime
- Self motivation and a proactive attitude with demonstrated creative and critical thinking capabilities
- Demonstrate understanding of software development life cycles and best practices
- Advanced experience with network system OS configuration and management and associated monitoring and management tools
- Experience designing solutions that support industry technology standards and audit and compliance standards and requirements such as PCI and HIPAA
- Experience setting up EIGRP, OSPF, and BGP environments
- Experience in IT, networking role
5
Skills For EM&L Network Engineering Manager Resume
- Proven track record of success in troubleshooting complex network problems in heterogeneous network environment
- Experience in supporting large scale Enterprise WAN/LAN networks, that support a diverse set of products and a geographically disparate workforce
- Prioritize and supervise work activities for technical support staff
- Strong knowledge of F5 Networks devices including LTM, GTM, and Edge Gateways
- Strong knowledge of network monitoring tools and commands to ensure quick resolution to issues
- Proven ability in communicating is essential, along with the ability to differentiate appropriately
- Experience leading teams
- Experience managing a network infrastructure
- Develop and implement design and operational processes, guidelines and standards that facilitate robust, scalable, cost-effective and innovative services
6
Skills For Network Engineering Manager Resume
- Understanding of SD-WAN technologies would be an advantage
- Training and /or knowledge of Cisco ACI technologies would be of a distinct advantage
- Training and / or knowledge of SDWAN technologies would be of a distinct advantage
- Provide staffing/hiring, guidance, professional development, and mentorship expertise to the Network Engineering team
- In-depth knowledge of customer relations, scheduling, project management, subcontracting and purchasing in a technical, research-oriented environment
- Expert understanding of routing and switching protocols
7
Skills For Senior Network Engineering Manager Resume
- Subject matter expertise in managing IP networks, layer 2 and layer 3 switching, WAN Routing (OSPF, BGP), DMVPN, VXLAN, and STP
- Subject matter expertise configuring data center routing and switching components
- Capable of developing, managing, and producing written LAN / WAN standards documents
- Comprehensive understanding of network KPI & SLA monitoring and reporting
- Proficient in developing and managing budgets and reporting on team financial performance
- Expert level knowledge in Various Service provider Networking Technologies (e.g. MPLS, Routing, Switching, Cloud, SDN, OpenStack, etc.)
- Represent functional areas’ interests during ITS project planning activities
- Represent functional areas' interests during ITS project planning activities
8
Skills For Optical Network Engineering Manager Resume
- Perform advanced troubleshooting of complex network problems
- Manage team annual budget and work with group manager on strategic planning
- Gather and mange requirements, technical analysis supporting various initiatives
- Knowledge of Load balancing, IP address management, Firewalls, Proxies, various security tools, and telecommunication circuits
- Knowledgeable on network management and monitoring tools ( Splunk, Tivol, Cisco Prime, etc.)
- Functional understanding of Network Access Control solutions (Switch integration with ISE or Clearpass)
9
Skills For EM&S Network Engineering Manager Resume
- Exposure to SDN/NFV Networking Technologies
- Successful track record of delivering complex projects with tight deadlines and constraints
- Consultation with internal business partners regarding software and hardware solutions
- Ability and willingness to learn new technologies and keep informed of current technical advancements relative to the networking industry
- Supervise a technical team of 6-12 workers and make decisions for the team to achieve organizational objectives
- Work with Network Engineers and Architects to design and implement corporate and research network environments
- Proactively recognize areas of improvement within the network team and develop solutions
10
Skills For Network Engineering Manager Edge Routing Team Resume
- Establish performance objectives and conduct performance appraisals
- Develop and monitor work to ensure 100% compliance with service level agreements
- Actively monitor and track project activities, maintain project plans, and provide timely updates to manager
- Technically mentor and assist ITS workers on network architecture, daily service requests, incident response and IT projects
- Provide technical leadership in creating service requests for or troubleshooting hardware, software, networking, server and administration services, backup and archiving, consulting, training and project planning and deployment
- Promote and model the ITS mission, vision and values as well as oversee safety in the work place and safety training
- Participate and/or lead cross-functional teams to resolve highly-complex problems or issues
- Comply with lab-level policies and procedures
- Knowledge of legal and ethical management issues and practices
List of Typical Responsibilities For a Network Engineering Manager Resume
1
Responsibilities For Senior Network Engineering Manager Resume
- Strong knowledge of Cisco routers and switches including configuration and troubleshooting
- Align resources to new and ongoing projects and related activities based on skill-set and availability
- Demonstrated expertise within relevant field or discipline as well as a broader conceptual understanding of other Information Management functions
- Status Monitoring of all necessary circuits supporting all lines of business
- Business Voice Edge fiber to the premise through set-up and provisioning
- Global Hosting Services Local Area Network
- Application traffic management and application delivery support for load balancing (LTM, GTM)
- Monitor the Service Desk system to ensure SLEs are being met
2
Responsibilities For Optical Network Engineering Manager Resume
- Plan, manage and implement projects for the re-engineering or enhancements of the data network
- Express issues and communicate with various vendors and their operations personnel
- Management of local market: Linear Video, Video OnDemand, Public Access networks, Metro Ethernet, Cell Backhaul. Local Broadcast, Legacy Interactive Video, EAS alerting, Ad Insertion, IP management network (UEN), Local MDU Channel Insertion engineering, and rPhy/Next Generation (VDE) Video Integration and market Trials
- Manage a team of direct and indirect reports
- Franchise and regulatory matters
- Manages approximately 15 geographically dispersed HP and contract direct report network engineers
- Recommends, implements, and maintains 24x7x365 network architectures (LAN, WAN, Voice, UC, Cloud) across HP global locations in support of regularly changing business environments
3
Responsibilities For EM&S Network Engineering Manager Resume
- Develops and manages external relationships with HP partners and managed service providers to ensure that implementation and support services are cost effective, complete and consistent with HP networking standards while meeting or exceeding business requirements
- Provides detailed documents, roadmaps and direction for network engineering staff which align with long term strategies, business input, and technology lifecycle
- Build a culture of innovation, technical and operational excellence on the network engineering team by providing leadership, coaching and direction
- Makes timely decisions on problems/issues requiring immediate attention with consideration of the consequences and implications of alternatives, actions or decisions to HP
- Ensure team is following all documented processes
- Lead a team of network engineers in day-to-day operations support as well as short and long term projects
- Communication of changes and project roadmap to leadership
4
Responsibilities For Network Engineering Manager Edge Routing Team Resume
- Ensure team is innovative and involved in continuous improvement processes
- Manage individual and team performance throughout the year
- Third level support to the Operations Groups
- Lead planned “Systems Day” and other maintenance activities
- Lead the business impact assessment and risk assessment processes and help identify appropriate controls to mitigate identified risks. Understands and can communicate requirements of member firms and external regulatory bodies for data privacy
- Has knowledge and background of all Solutions Architecture technologies, processes and issues, sufficiently enough to be able to understand how to proceed further and advise stakeholders with peer guidance
- Demonstrates expertise of IT governance concepts. Understands and able to manage the relationships of all GTS relevant stakeholders. Understand the portfolio and the business drivers of the various components. Supports the execution of the primary goals of IT Governance
- A deep understanding of Verizon wireline network infrastructure, operations workflow, procedures and rules of engagement
5
Responsibilities For EM&L Network Engineering Manager Resume
- Manage and report status of identified risks and incidents
- Manage the capacity and availability of the Network Services infrastructure
- Extensive Knowledge in various network and vended protocols (i.e. TCPIP, DNS, DHCP, CDP, NAT, and SNMP
- Cisco Wireless Lan Technologies
- Network Management Tool (i.e. Cisco Prime, Enterprise Manager, Service Now, etc.)
- Manage team that is responsible for designing, implementing and configuring highly complex network environments including but not limited to Cisco switches and routers, Palo Alto firewalls and F5 Viprion Load Balancers
- Oversee a network architecture project to migrate the infrastructure to Cisco ACI
- Communicate with NTT DATA Services Account Leadership team and the client on status, projects, policies and procedures, workload, etc
- Develop and implement processes and procedures to ensure the Network team can meet the customers’ expectations and deliver quality services within specified Service Level Agreements (SLAs) and contractual obligations
6
Responsibilities For Network Engineering Manager Resume
- Support the goals and objectives set forth by the customer and NTT DATA Services leadership
- Assign responsibilities to each member of the team and hold them accountable to deliver on-time with a high level of quality and accuracy
- Attend bridge calls for major incidents and ensure that the required engineers from the team are engaged and the issue is fixed within the desired timeframe
- Maintain inventory information, perform periodic audits and keep the CMDB up to date
- Review technical network requirements with the change requestor and customer
7
Responsibilities For Senior Network Engineering Manager Resume
- Articulate and write network change plan execution steps
- Assist customers with (MACD) change management procedures
- Operational aspect of the role requires the ability/experience to assist network operations team in interpreting/troubleshoot service impacting incidents, across a 24 x 7 business window
- Lead a group of 12 network engineers
- Lead and track multiple projects within Network Engineering as well as ensuring larger cross department projects have resources from Network Engineering as needed
8
Responsibilities For Optical Network Engineering Manager Resume
- Work with other groups to understand needs, issues and hurdles
- Set expectations, and help promote a fun, highly collaborative team culture as well and mentor and grow your team
- Remove barriers for team members to enable them to work efficiently
- Work with Network Director, Network Architect and Network Operations Manager to set and align overall Network strategic direction and goals
- Familiarity with Cisco focused environments. We heavily use Nexus, ASRs, ASAs, Palo Alto and are working on ACI & Tetration for supporting a Kubernetes environment
- Develop a well-trained staff. Supervise the team to include selection, training and development, coaching, counseling and performance management. Provide appropriate career opportunities to ensure the efficient and effective management of all functions, with the ability to support a rapid-growth company
9
Responsibilities For EM&S Network Engineering Manager Resume
- Develop and oversee the adherence to maintenance standards of the data network systems and ensure network SLAs are met
- Manage the day-to-day operations of the data network infrastructure, including all peripheral network systems and data network circuits, and manage all network-related incidents and customer requests
- Prepare and maintain up-to-date documentation detailing the configuration of deployed solutions
- Develop a budget that accounts for capacity demands over time, adhere to that budget, and prepare business unit budget forecasts and other team financial performance reports as needed
- Monitor and report on the network's KPIs and SLAs, and manage the response to incidents to ensure high availability and performance
- Partner internally and with third-party vendors to ensure a reliable data network. Develop, implement and maintain policies and procedures for installing, troubleshooting, repairing and maintaining network systems
- Oversee and drive the research, evaluation and implementation of new technologies
- Facilitate communication and enforce escalation procedures when multiple staff and/or vendors are involved and proactively communicate with customers on the status of their service issues and requests
- Ensure adherence to Davis Vision's ITIL-based service standards, such as incident, request, problem, and change management processes
10
Responsibilities For Network Engineering Manager Edge Routing Team Resume
- Maintain current detailed knowledge of relevant technologies and industry activity, periodically communicate this knowledge to staff and leadership, and apply this knowledge to network engineering plans and strategies
- Recommend changes to processes, policies, and KPIs/metrics as needed to facilitate the improvement of department performance
- Independently manage projects and/or partner with a Project Manager to fully meet deliverables, deadlines, and budget requirements of assigned projects and project tasks
- Strong LAN/WAN design experience
- Prior experience with large to very large enterprise environments that include multiple site locations
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