Network Operations Analyst Resume Sample
Allan Flatley
922 Leuschke Mall,
Boston,
MA
+1 (555) 817 1321
Work Experience
Senior Network Operations Analyst
11/2017
-
PRESENT
Houston, TX
- Build lasting relationship with Humana’s customers, providers and Group Service Team
- Educate customers, providers and employers about Humana’s products and services
- Receive, document and resolve customer and providers inquiries by using established best practices
- Define specifications in the payer system and ensure their accuracy
- Review and respond to provider inquiries from other areas of the Service Center
- Review policies, procedures and systems to determine whether they are functioning as intended
- Researches data and responds within a timely matter
Network Operations Analyst
11/2011
-
05/2017
Los Angeles, CA
- Complete both routine and complex data analysis projects
- Apply financial controls for both internal and external compliance
- Use appropriate problem-solving, research and analysis tools to collect, analyze and synthesize quantitative and qualitative data and information
- Develops and conducts on-going research to support the development of CNO planning
- Investigates and tracks Information Operations (IO) and CNO development in the DoD as necessary
- Develops, documents, and implements plans and procedures for handling CNO technology requirements and enhancing coordination with external partners
- Regular analysis of equipment and routing recommendations based on market equipment needs
Provider Network Operations Analyst
03/2005
-
09/2011
Houston, TX
- Maintenance of reports tracking compliance and container utilization metrics
- Coordinated execution of network initiatives with Account Management & Operations teams
- Analysis of customer pool equipment mixes to ensure equipment routing compliance
- Execute and monitor segmentation core conversion process
- Monitor and respond to network segmentation conversion incidents
- Log and report segmentation support activities
- Follow processes and procedures to ensure network segmentation conversion standards are properly executed
- Maintain and participate in the development of operational procedures, processes and scripts
- Test and support software, hardware upgrades that directly affect network segmentation
Education
Siena Heights University
1999 - 2004
Bachelor's Degree in Engineering
Professional Skills
- Strong problem-solving skills, with energy & enthusiasm for solving unknowns
- Excellent collaboration, influencing, interpersonal, and team-working skills
- Excellent customer service skills including conflict resolution; detail oriented; accountability
- Strong verbal and written communication skills and the ability to work well under pressure and adhere to strict deadlines
- SharePoint and/or Confluence administration skills/knowledge, Jira experience
- Strong Data Centre, Storage skills, are considered an asset to the role
- Programming skills such as VBA, etc
How to write Network Operations Analyst Resume
Network Operations Analyst role is responsible for reporting, training, wireless, design, retail, credit, database, auditing, security, telecommunications.
To write great resume for network operations analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Network Operations Analyst Resume
The section contact information is important in your network operations analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Network Operations Analyst Resume
The section work experience is an essential part of your network operations analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network operations analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network operations analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Network Operations Analyst resume experience can include:
- Self-motivation, and problem solving skills
- Communicate clearly and effectively with clients, vendors, and peers
- Effectively use Infrastructure analysis tools to troubleshoot
- Report network operational status by gathering, prioritizing information and managing projects
- Experience in problem solving and troubleshooting
- Provide real-time customer experience by working in 24 7 operating environment
Education on a Network Operations Analyst Resume
Make sure to make education a priority on your network operations analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network operations analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Network Operations Analyst Resume
When listing skills on your network operations analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical network operations analyst skills:
- Present complex information in an understandable and compelling manner, and effectively manage multiple competing priorities at any given time
- Effectively manage multiple competing priorities at any given time
- Manage time effectively, set priorities, and adapt to change
- Willing to learn railroad operations to effectively manage their role
- Strong networking experience
- Technical Skill -Demonstrated capability and subject matter expertise in networking technologies
List of Typical Experience For a Network Operations Analyst Resume
1
Experience For IT Network Operations Analyst Resume
- Good communication skills with peers and customers via verbal, email and phone
- Very good prioritization capabilities
- Solid TCP/IP technical expertise (CCNA) or experience in support in an IP field
- Exceptional customer services skills and ability to manage client/patient expectations
- Prior experience with CGX
- Prior financial work experience
- Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines
- The job requires strong knowledge of networking technologies such as routing, switching, multicast, security, voice and IPT, etc
2
Experience For Provider Network Operations Analyst Resume
- Experience installing and maintaining Microsoft Windows Systems Operating Systems
- Experience using report building toolsets such as Crystal Reports, to create reports
- Experience with LogicMonitor or other SNMP based monitoring
- Windows Server 2012/Active Directory exposure and experience remotely managing servers and desktops
- Experience working in an ITIL-based support structure and knowledge of ITIL concepts
- Demonstrated capability and subject matter expertise in networking technologies
- Demonstrates working knowledge of how to understand network and security documentation, diagrams and configurations as required (Cisco, Juniper)
- Experience with monitoring Tools. Whats Up, Orion, Riverbed,
3
Experience For Network Operations Analyst / Engineer Resume
- Experience with Microsoft Office Suite including Excel
- Experience with monitoring applications
- Experience in technical infrastructure analysis and network support
- Experience with N-Able
- Experience with ConnectWise Manage
- Strong interest in the latest technology and trends
4
Experience For Network Operations Analyst / Planner Resume
- Managed Service Provider experience
- At least four (4) years’ experience with SQL and industry-specific database systems
- 3 +years of experience in a support role in the IT field
- Experience with Telephone systems – Avaya PBX and Voice mail, Cisco Call manager, Configuration and moves add changes
- Experience process improvement
5
Experience For Network Operations Analyst / Watch Stander Resume
- Experience content management tools such as SharePoint, and Confluence
- Experience with Microsoft Office Suite (Word, Excel, PP, Access, Visio)
- Experience with Microsoft Office Suite, including Excel and Access
- Ystem and/or Network Administration experience
- BA/BS in Information Technology or related field or equivalent work experience
- Escalates to more experienced resources on unusual or more difficult incidents
- Experience in information network analysis, defensive cyber operations, or information assurance
- Strong attention to detail. Able to keep track of numerous detail-intensive tasks and ensure their completion and accuracy
6
Experience For Telecommunications Network Operations Analyst Resume
- Can deal comfortably with clients/patients and understands how they work and think; can craft approaches that are effective for external stakeholders
- Relevant Wireless technologies experience (e.g., Aruba, Airwave, RF survey tools, ClearPass, Wireless authentication)
- Establishing networking environment by Implementing system configuration, directing system installation, defining, documenting, and enforcing system standards
- Secure network system by establishing and enforcing policies, and defining and monitoring access
- Assist in ensuring that all existing and future systems appropriately consider internal as well as downstream effects of processing
- Support and maintain infrastructure solutions utilizing required tools and technologies. Provide support during off-hours times
- General understanding of internet protocols including DNS, SMTP, TCP/IP, IPSEC
7
Experience For Retail Network Operations Analyst Resume
- Remote troubleshooting using Remote Desktop and other remote-control tools
- Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces
- Basic knowledge of the OSI model, switching and internet routing technologies
- Configures services on all CISCO LAN/Backbone hardware including: Routers/Switches and other network appliances or monitoring tools
- Adheres and practices all aspects of NERC requirements relating to networking devices
8
Experience For Cyber Network Operations Analyst Resume
- Helps to ensure that all software tools including network control programs satisfy the communications needs covering both the hardware and software installed
- Performs or assists in the analysis in determining business process improvements utilizing the telecommunication systems
- Configure routing and switching equipment
- Remote troubleshoot and fault finding issues occurring upon initial installation
- Capable of working under pressure while handling multiple issues
- Knowledge of monitoring platforms and scripting ( Perl/Python)
- Act as the voice of the client, anticipating pain points and gauging practicality of workflows
9
Experience For Senior Network Operations Analyst Resume
- Assist in testing, training and deployment of new systems
- Assist in interacting with field management resolving questions and needs
- Willingness to learn including new data tools and systems and new ways of doing business
- 3- Creating alerts, managing tickets
- Exposure/understanding of SNMP and MIBs, ITNM/Tivoli monitoring
10
Experience For Public Key Infrastructure Network Operations Analyst Resume
- Interacts with users, IT professionals and team members typically reporting and discussing progress of projects/incidents
- Familiar with types of network equipment including routers, switches, access points and firewalls
- Installation, configuration, and maintenance of monitoring agents
- Perform data analysis/trending on the network and applications as per predefined documented procedures
- Develop and distribute ongoing notifications for outages in progress as directed by Service Manager or Supervisor
- Actively Monitor and React to System Events, Alerts and Monitoring Tools
- Assists with network performance tuning and administration
- Hands on knowledge of networking protocols such as BGP, OSPF and EIGRP
List of Typical Skills For a Network Operations Analyst Resume
1
Skills For IT Network Operations Analyst Resume
- Advanced ability to manage time effectively, set priorities and meet deadlines
- Strong knowledge of and experience with training management and delivery
- Qualitative and quantitative analytic & problem solving skills
- Communications – ability to effectively communicate (oral and written) of complex thoughts and ideas with management and employees
- Experience in Network Operations Environments with Strong analytical capabilities
2
Skills For Provider Network Operations Analyst Resume
- Analytical skills and ability to learn new concepts quickly
- Strong knowledge of and experience with improvement techniques
- Strong knowledge of and experience with content management software, such as SharePoint and Confluence
- Experience coordinating, writing, editing, formatting, and laying out technical documentation
- Significant experience implementing and supporting the following Cisco platforms, configuration & circuits
3
Skills For Network Operations Analyst / Engineer Resume
- Experience installing and maintaining Microsoft Windows Systems Operating Systems,
- Desired: Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems
- Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems
- ) Exchange: Experience administering and migrating exchange servers from 2010 to Office 365
- Experience with one of the following Palo Alto Networks technologies: Firewall, Panorama, Wildfire, SSL Decryption, URL filtering, etc
- Multifaceted experience with troubleshooting WAN circuits, including Dial-Up, DMVPN, Frame Relay, MPLS, ISDN, DSL, Cable etc…
- Guide and mentor less experienced teammates by providing technical support, training, and direction Document and record time
- Significant technical knowledge and experience with hands on troubleshooting
- Networking experience
4
Skills For Network Operations Analyst / Planner Resume
- Experience troubleshooting network issues in an enterprise level environment
- Experience in a technology-related field, preferably providing direct customer support
- Aptitude and skill for training other team members
- Experience managing user, groups, computer in MS Active Directory
- Experience administering Windows Server 2012 or later version
- Experience working with Windows Active Directory Administration Tools
- Some real-world experience with Windows Server Operating Systems and Microsoft .NET technologies
- Good understanding of server hardware and datacenter topology
5
Skills For Network Operations Analyst / Watch Stander Resume
- Experience in Windows Systems Administration, networking and security
- Experience administering Windows Server 2012or laterversion
- Experience with data programming languages such as Python and R
- Experience working with large datasets or Big Data (Hadoop, Greenplum, Cloudera, etc.)
- Excellent working knowledge of MS Word, Excel, Access etc.
6
Skills For Telecommunications Network Operations Analyst Resume
- Experience in Warehousing and Distribution
- Experience supporting a large and complex network environment
- Experience with troubleshooting Quality issues in a Voice/Video integrated Network Environment
- Provide training plan and delivery approach based on leadership and organizational priorities
- Experience using Microsoft Office
- Experience in data network technologies
- Experience with HP network equipment
- Experience with IBM x86 architecture
- Experience in Windows Systems Administration, networking and security
7
Skills For Retail Network Operations Analyst Resume
- Helpdesk or IT support experience
- BA/BS in Information Technology or related field or equivalent experience
- Experience in telecommunications, internet, or network operation center environments
- Experience with satellite communications, Juniper and Cisco equipment and network management tools such as Remedy, HP Open view, Netcool, or similar tools
- Security + or related Certifications, Education & Experience
- Experience with various Microsoft technologies such as MS Office 2013 and SharePoint
8
Skills For Cyber Network Operations Analyst Resume
- Ticket Management System experience (preferably GTMS or ITSM)
- Telecom and/or Network Operations experience
- Develop and implement process improvement approaches that optimize efficiency and effectiveness
- Experience in a data analysis, financial analyst, or customer service role
- Experience with data visualization tools such as Tableau, Power BI, Qlik
- Experience in telecommunications, technical environment or network operation center environments
- Working knowledge of infrastructure monitoring tools: o HPNA, CiscoWorks, CA Products (eHealth and Spectrum), NetQos (Net Flow)
- Working knowledge of Infra or similar trouble ticketing tool
- Keeping clients informed about progress
9
Skills For Senior Network Operations Analyst Resume
- Travelling to US required occasionally
- Managing endpoint cloud-based security services
- Briefing to senior leaders
- A basic understanding of networking; routing and switching technologies
- Provide client facing support and training for existing and emerging services
10
Skills For Public Key Infrastructure Network Operations Analyst Resume
- Coordinate the installation of data circuits, including ordering new data circuits and disconnecting circuits at locations being closed or relocated
- Participates in activities related to promoting, improving, maintaining and supporting telecommunications services and/or systems
- 3- Creating and enhancing alerts, managing tickets
- Adept at interviewing technical SMEs, process and procedure writing, and presenting findings
- Assist with the development, planning, implementation, support and administration of all digital carrier services and routing/switching equipment platforms
- Participate in projects for creating, upgrading and/or decommissioning physical and virtual environments
- Knowledge of working with ticketing and monitoring tools
List of Typical Responsibilities For a Network Operations Analyst Resume
1
Responsibilities For IT Network Operations Analyst Resume
- Effectively communicate (oral and written) of complex thoughts and ideas with management and employees
- Experience working in a large IT organization
- Experience using MS Office Suite
- Experience with Microsoft Office Suite including Excel
- Create, maintain and monitor device polling, website transaction tests and log parsing queries that generate alerts
- Work with remote locations to provide LAN cabling for all devices including routers, switches, PC's, printers, etc
- Assist with Installation, cabling, and removal of Data Center and network access closet equipment
2
Responsibilities For Provider Network Operations Analyst Resume
- Implement and document troubleshooting techniques to isolate Infrastructure problems to improve performance or restore services
- Provide an in-depth knowledge and understanding of the ASI process across all DISA services to include Transport, Application and Service
- Optimize network performance through the application of basic statistical analyses using a common set of key data points
- Assist with routine security updates for systems running Windows, Linux, VMWare, Cisco and APC OS and Firmware
- Work within a 24x7x365 schedule with ability to change shifts including overnight and weekends
- Seeks out new ways to improve tool functionality by following best practices, industry standards and ITSM methodologies
- Translates operational requirements into monitoring actions
- Prepares or ensures that appropriate telecommunication documentation exists, including operational instructions and SOPs
3
Responsibilities For Network Operations Analyst / Engineer Resume
- Handles Triage and troubleshoots issues as they arise, escalating as necessary to Tier 3
- Creates and accurately updates Incidents, Problems and Changes tickets using industry standard ITSM systems such as BMC Remedy
- Troubleshoot issues using online resources to resolve and forward outcomes to clients or internal teams
- Potentially support Population Health athenaWell campaigns by providing patient outreach or other tasks related to patient engagement
- Contribute to development and testing of new services and functionality
- Use data to do basic analysis of work; identifying trends, success, risks, and failures
- Develop high quality graphs, reports, presentations, and videos for training purposes
- Identify, analyze and interpret trends or patterns in training space, and make recommendations
4
Responsibilities For Network Operations Analyst / Planner Resume
- Interpret data, analyze results and provide ongoing reports and recommendations
- Coordinates all car movement data reporting, line-of-road and yard computer inventory maintenance
- Configure and install networking hardware for all Pier 1 retail stores and remote locations
- Undertake data network fault investigations in local and wide area environments, using information from multiple sources
- Remote support of on-site Technicians and end users/customers during installation
5
Responsibilities For Network Operations Analyst / Watch Stander Resume
- Standard data query techniques and report building
- Event Management - Develop and distribute ongoing updates/notifications for outages in progress as directed by Service Manager/Supervisor
- Expert knowledge of software used for integrating data from multiple resources such as Knime & Alteryx
- Seasoned user’s knowledge of data warehousing concepts such as Star Schema, Data Cube & Data dictionary
- Able to present complex information in an understandable and compelling manner
6
Responsibilities For Telecommunications Network Operations Analyst Resume
- Adept at training delivery tools
- Multi-task many ongoing issues simultaneously and learn new technologies
- Standard data query techniques and report building
- Intermediate knowledge of network protocols, software applications, and operating support systems
- IT Incident Response Management / Alert Handling
- Appreciation for the software development and execution process and the varying personalities in the cross-functional groups we work with
- Manage timely ticket updates
- Complete repetitive, basic maintenance activities as requested
7
Responsibilities For Retail Network Operations Analyst Resume
- Apply fundamental concepts, processes, practices, and procedures to technical assignments and investigate and resolve computer operations problems and security threats
- Documents operational processes and procedures
- Prepare and maintains up to date documentation for configuration of deployed solutions
- Troubleshoot and locate root causes of network incidents
- Monitor, identify, investigate, and troubleshoot Infrastructure performance issues
8
Responsibilities For Cyber Network Operations Analyst Resume
- Coordinate service providers’ data, voice, and Internet services orders and installation
- Provide tiered Infrastructure support and services
- Assist in creation and modification of procedural and inventory documentation
- Communicate (oral and written) with end-users, staff, and vendors in a timely fashion
- Compose time-sensitive outage, maintenance, and after-action reports
- Provide remote support and participate in on call rotation
9
Responsibilities For Senior Network Operations Analyst Resume
- Maintain and Create Network Operations Center related documentation
- Knowledge of IT Infrastructure Library (ITIL)
- Cisco / Dell Servers
- Windows Server 2008 and higher
- Red Hat Enterprise Linux – 6 and higher
- Enterprise Backup and Recovery Systems
- Execute in real time, in accordance with mission requirements
- Monitoring, ticketing, initial troubleshooting, service provider ticketing and tracking, escalation to 3rd party vendors for Hardware RMA and configuration troubleshooting, and network maintenance including IOS Upgrades. Responsible for regular review and remediation of device compliance with CIRS controls
- Rotational On-Call required, covering nights and weekends. (approx. 1 week every 2 months.)
10
Responsibilities For Public Key Infrastructure Network Operations Analyst Resume
- Skills Required: CCNA and JNCIA certification or equivalent skill level required. Protocol Experience: EIGRP, BGP, MPLS, HSRP, STP, and others. Experience supporting controller-based wireless LANs. Fluency with Remedy incident management and change management. Familiar with network monitoring tools (e.g. Splunk, Voyence, NetQoS, JunoSpace, etc.)
- Work in a team environment, collaboratively, and to partner with network engineers globally to solve problems. Champion reliability, ITSM process maturity, and compliance assurance
- Demonstrated ability to diagnose network problems and restore services in timely fashion. Also, ability to collect customer requirement and rapidly assess, document needs and translate
- Senior level Global Network Operations Voice Analyst is responsible for providing advanced operational skills to support Cisco IPT and Legacy Nortel voice system
- Responsibilities include circuit, hardware, and configuration troubleshooting, incident management, coordinate on-site support, escalation to Level 3 Design &Consulting Engineers or 3rd party vendors, maintain system compliance, and implement system upgrades
- Coordinate procurement of network equipment and tracking inventory through installation
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