Network Operations Manager Resume Sample
Don Kuvalis
385 Beahan Ridges,
Philadelphia,
PA
+1 (555) 699 1467
Work Experience
Network Operations Manager
08/2017
-
PRESENT
Dallas, TX
- Ensure all Trouble Tickets are managed in accordance with corporate policies and Customer SLA’s
- Optical Telecommunications experience necessary with familiarity with optical theory fundamentals
- Experience in Information Technology
- Enterprise- class WebSphere engineering experience, including configuring, troubleshooting, performance tuning, and deploying applications
- Expertise in IP routing and routing protocols (BGP, OSPF, EIGRP), network switching (expertise in at least one STP standard; knowledge of at least two others), and extensive WAN implementation and troubleshooting
- Upporting large-scale LAN/WAN, with specific experience in SDWAN, wireless and MPLS
- Promote compromise between stakeholders and assist requestors in selecting practical, cost-effective solutions, taking into account their support requirements, resources, and impact of various outage scenarios. Seek out, on a continuing basis, opportunities to allow multiple business functions to share common resources and provide both internal and external costs savings
Senior Network Operations Manager
05/2011
-
04/2017
Philadelphia, PA
- Work independently to assess requirements, plan, design, engineer, install, test and manage a subset of enterprise technology or IT functions including networks (LAN/WAN) services, equipment and devices
- Supervise, support and maintain core enterprise systems and devices (Network equipment, SAN, Virtualization, Servers) on the Company network
- Experience evaluating both current and planned deployments for their impact on stability, security, and support requirements. Identify risks to productivity and security, and quantify those risks to non-IT stakeholders in a manner that allows them to weigh options clearly and objectively
- Document network details for reference and in alignment with IT Controls requirements
- Use expertise to engineer cost-effective solutions
- As needed, participate in Company’s IT Disaster Recovery / Business Continuity program which provides a defined level of systems functionality in the event of an unplanned emergency or disaster
- Responsible for building and maintaining critical vendor relationships in support of the Primary or Secondary Data Center technologies
- Querying available resources (RADB, Looking-glass, whois) in both troubleshooting and design contexts
IT Network Operations Manager
04/2008
-
11/2010
Houston, TX
- Carrier escalation procedures and practices; understand relevance of LOA, DLR, FOC
- Manage a team of service delivery analysts and engineers to support Fannie Mae network services and infrastructure using monitoring & control systems on a 24 x 7 basis
- Manage staffing levels, training and competency management to ensure the team’s ability to support multiple technologies, processes and services
- Implement career roadmaps with a goal to develop measurable talent in support of business objectives and employee goals
- Provide clear direction and strategic goals to the entire team to ensure everyone is aligned and understands the vision, the reasoning, and the returns behind them
- Promote a proactive rather than a reactive culture within the team and the organization through improved analysis and metrics with focus on developing a team that can provide analysis and troubleshooting autonomously
- Drive and promote accountability within the team using a fact-based approach to measure successes and failure with the ability to accept accountability and learn from mistakes to drive change
- Ensure the team maintains and updates knowledge base related to supported services and technologies
Education
University of the People
2003 - 2008
Engineer's Degree in Computer Science
Professional Skills
- Exceptional oral and written communication and negotiation skills as well as proposal writing skills and experience
- Self-driven, detail oriented, excellent analytical skills, with a strong desire to innovate
- Hands-on skills/experience with management of people, process and technology in networking systems and protocol standards across multiple time zones
- Excellent written and verbal communication skills to peers and senior leadership
- Excellent oral and written communications skills to interact with senior agency management on a daily basis
- Strong written, verbal communication and project management skills
- Manage multi-task operations/projects in a fast-paced changing environment, critical thinking skills
How to write Network Operations Manager Resume
Network Operations Manager role is responsible for leadership, troubleshooting, communications, credit, finance, training, integration, database, security, telecommunications.
To write great resume for network operations manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Network Operations Manager Resume
The section contact information is important in your network operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Network Operations Manager Resume
The section work experience is an essential part of your network operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network operations manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Network Operations Manager resume experience can include:
- Drive industry best practice process compliance, consistency and advocacy across the team as well as the entire organization to drive continual service improvements
- Understanding of routing and switching protocols: OSPF, EIGRP, BGP, STP, HSRP, OTV and applicable troubleshooting skills
- Experience managing the network needs of research organizations, or other experience supporting high technology, diverse, and demanding technical environments
- Proven experience driving projects and optimizing efficiencies in various industries
- Exposure to running projects effectively is essential
- Experience of working in a highly effective operations support role within a complex network environment
Education on a Network Operations Manager Resume
Make sure to make education a priority on your network operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Network Operations Manager Resume
When listing skills on your network operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical network operations manager skills:
- Possession of excellent oral and written communication skills, including communicating with staff, management, and clients effectively
- Maintain appropriate skill sets and certifications within the team for existing products and develop skills for newer technologies for VNS and SD-WAN solutions
- Communicating effectively in both written and oral form with impeccable detail-orientation and a focus on customer service and relationships
- Demonstrated experience in performing complex analysis and solving business problems
- Operational experience in managing network in a FSI environment strongly desired
- Are committed and have quality customer care skills
List of Typical Experience For a Network Operations Manager Resume
1
Experience For Senior Network Operations Manager Resume
- Outstanding communication skills with well-developed experience presenting complex issues in both technical and non-technical formats
- Apply critical thinking skills to solve problems with logical and analytical discipline
- Demonstrated experience/understanding of PIMS, Diamond and Siebel
- Experience managing a technical team and supporting, deploying or designing networks
- Skilled with critical-thinking, multi-tasking and decision-making in a mission critical, 24x7 environment
2
Experience For Global Network Operations Manager Resume
- Proven track record of supporting and managing teams of ten or more consisting of operations and development staff
- Strong knowledge of various routing protocols including BGP, RIPV2, EIGRP, OSPF
- Deal with ambiguity, conflicting priorities and multi-cultural environment and working under pressure with aggressive timelines
- Demonstrate a clear understanding of EmblemHealth’s model, its supporting systems, and how they impact provider practices
- Extensive experience working in an Information Technology environment
3
Experience For IT Network Operations Manager Resume
- Previous experience operationally supporting firewalls, web proxies, wireless technologies (Cisco Prime) and DNS (Infoblox)
- Experience working with Linux systems
- B.S. in IT related field is required with 5 years of experience in managing operations of large, complex networks
- Experience providing network support for enterprises with at least 10,000 users
- Experiences in supporting network in a highly virtualized server environment
4
Experience For Global NEO Network Operations Manager Resume
- Identify tools and platforms for continued effectiveness, replacement or new additions
- Understanding of Network Cabling, labeling and troubleshooting various network drops onsite
- Managing and updating the reporting DMA, PMA, CPP and Zonal availability
- Understanding of SNMP and network monitoring
- Managing technical resources who are responsible for L1/L2/L3 networking
5
Experience For Provider Network Operations Manager Resume
- Managing delivery on Ticket queue monitoring
- Ensuring leakage targets are achieved and performance is maintained
- Understanding of B2B and VPN connectivity
- Providing 24 7 Network Management & Operation
- Managing responses on incidents/service request
- Working knowledge of flow data capture techniques and methods
6
Experience For MA NG Network Operations Manager Resume
- Supervises employees including selecting, training, assigning and evaluating work, counseling, disciplining, and/or terminating
- Enjoys working as a team and has a flexible ‘can do’ attitude, possessing a co-operative attitude to working and giving and receiving help
- Assists the Director of Network Operations in the planning and supervision of the department’s ongoing functions, as well as hiring and staffing
- Supports in the automation of the routing or fixing of incidents through accurate recording of information and trending of operational peaks and troughs
- Managing networking support teams or engineering teams
- Detailed level of technical knowledge including Cisco routing and switching, Cisco Wireless, Juniper/Checkpoint firewalls
- Supports managed network and security services clients’ full lifecycle: everything from implementation to ongoing customer relationship management
7
Experience For Network Operations Manager B Resume
- Lead business case and internal documents in order to support Leadership decision making and opportunity/challenges sharing/escalation
- Report writing and preparing detailed data to present to the performance manager and client
- Partners with Operations staff to review operating procedures and maximize system efficiencies, using system data to create operational plans
- Implement new solutions, strategies, processes supporting the NCC (Network Control Center) Standard Operating
- Thorough understanding of end point security products (HIPS, A/V, Whitelisting)
8
Experience For IOC Network Operations Manager Resume
- Knowledge of Microsoft clustering, including SQL
- Work well under pressure and to conflicting deadlines whilst maintaining attention to detail and high levels of standards
- Extensive working and advanced knowledge of some or all of the following
- Detailed understanding of core network technologies and how they impact
- Ensure production of Monthly Status Reports Measuring the Performance of the operational environment and Team against pre-agreed KPI’s
9
Experience For ATV Network Operations Manager Resume
- Lead a team in the creation of Detail Engineering designs for technologies associated with Verizon’s IP, Ethernet, Cloud, and Voice networks
- Assist with supporting audit requests (e.g.: SOX, internal)
- Leading technical resources, offshore and on site
- Manages cross-functional activities to establish centralized programs for improving performance
- Proficiency in network monitoring platforms (Solarwinds, ThousandEyes, Netflow)
- High proficiency in Cisco networking products
- High proficiency in Aerohive wireless troubleshooting
- Communicate with business units during projects and incidents (Severity 1 and 2 bridges)
- Manage and maintain operational documentation for all platforms, including “as-built” detailed drawings, logical diagrams, etc…
10
Experience For Network & Operations Manager Resume
- Ensures client satisfaction by delivering high quality services to our clients
- Ownership of customer accounts, ensuring retention and low churn rate
- Manage and implement health and safety procedures upholding RPS Company Policy at all times
- Manage the risk related activities and raising the PTW’s to manage the operations of network
- Follows Standard Operating Procedures SOPs for operational efficiency
- Maintains and reacts to Enterprise grade network monitoring system
- Assists in the deployment of WAN circuits, including MPLS VPN s and P2P IPsec circuits
- Develops and maintains knowledge of Incident Management Tools, Knowledge Management tools and of the monitoring procedures and business environment
- Knowledge of routing Protocols EIGRP, OSPF, iBGP, eBGP, ISIS
List of Typical Skills For a Network Operations Manager Resume
1
Skills For Senior Network Operations Manager Resume
- Cisco certification (desired - can be offset with demonstrated, deep technical experience and expertise)
- Lead the team and work with individual team members to mentor and advance their role-specific skills and careers
- Significant proven experience in comparable role
- Effectively plans and organizes own workload
- Collating historical evidence from step-testing data to ensure all staff has targets to achieve and timescales agreed within client’s expectations
- Experience leading a diverse team including hiring, coaching and performance management
- Skill in building work relationships, resolving conflict, managing projects, and promoting process improvement
2
Skills For Global Network Operations Manager Resume
- Experience maintaining classified and unclassified networks supporting range operational training requirements
- Good understanding and demonstrable working knowledge of computer software packages (Microsoft, GIS, and specific technical programs etc.)
- Experience creating technical documentation including Design Documents and Implementation Plans as well as physical and logical network diagrams
- Experience in managing to SLA’s and supporting metrics
- Experience driving post mortems and root cause analysis, and presenting findings to stake holders
- Previous extensive experience of building and developing a technical team
3
Skills For IT Network Operations Manager Resume
- Recent experience as an administrator on a medium to large sized (1500+) network of servers, desktop systems using current technologies
- Five (5) years of experience managing enterprise-wide LANs, WANs, WLANs, VPNs, etc
- (Cisco/HP Networking Experience/Qualification (even if expired.)
- Experience and understanding in an operational service delivery role
- In technical leadership positions, with experience managing a team of professionals
- Experience managing vendors and third party smart hands
- Experience supporting enterprise level network infrastructure
- Strong analytical thinking, data management, ability to convert strategy into operation, continuous improvement capability, attention to details
- Experience in Desktop Support, Network Engineering, IT Infrastructure or related expertise
4
Skills For Global NEO Network Operations Manager Resume
- Experience in supporting a 1,000 node corporate network environment
- Experience of supporting large complex enterprise networks to multiple geographically dispersed areas
- Proven ability to manage, recruit, develop, mentor and lead an operational support team while delivering talent to the rest of the business
- Experience working in a fast-paced environment, with the ability to adapt to frequent change and can work a flexible schedule
- Extensive experience in Cisco’s product line of routers and switches including but not limited to: Nexus 2k/5k/7k, Catalyst 6500 VSS, 2900/3900 routers
- Experience representing the team/technical area to customers and partners
- Multitask and keep up with a fast paced environment, while maintaining a strong sense of ownership and urgency
- Experience in WAN Technologies eg BGP, MPLS, VPN Networking
5
Skills For Provider Network Operations Manager Resume
- Lead and develop IT staff to greater levels of effectiveness and efficiency in building a high-performance team
- Experience at the Network Architecture/Network Engineering/Network Administration Level
- Demonstrate a methodical and structured approach
- Co-ordinate within the team and manage workload including tasks and priorities
- Telephony and helpdesk experience
6
Skills For MA NG Network Operations Manager Resume
- ITIL Experience/Qualification (even if expired.)
- Experience within a similar role would be advantageous
- Experience in an enterprise sized, global organization with stringent requirements for network availability highly desirable
- Experience with Change Management and Configuration processes, specifically knowledge of the ITIL v3 framework
- Robust theoretical and practical experience with BGP, OSPF and PIM Multicast
- Strong theoretical and practical knowledge of the protocols within the TCP/IP protocol suite
- Experience in cloud networking (Azure Express Route and AWS connections)
- Experience with complex LAN and Datacenter environments
7
Skills For Network Operations Manager B Resume
- Previous supplier management experience essential
- Experience of ISO27001, FISMA, HIPPA, SOC is desirable
- Analysis of DMAs to identify actual or potential savings from Step-testing and validation operations
- Ensure all teams are working to BOPS and provide evidence
- Streamlining processes and identifying and implementing operational efficiencies
- Developing systems of regular reporting
- Working knowledge of leakage monitoring
8
Skills For IOC Network Operations Manager Resume
- Understanding Cisco Nexus product ranges, fabric switching networks and next generation SDN networks
- Ensuring focused, differentiated support is provided to Principals utilizing district data to monitor and support district initiatives
- Creating transparent communications to share information regarding CPS policies
- Identifying and implementing solutions to improve student attendance in partnership with Network staff
- Understanding of ticketing system (ServiceNow) and workflow dynamics of ticket/service based ground
9
Skills For ATV Network Operations Manager Resume
- Solving complex problems in collaboration with internal and external stakeholders
- Managing multiple and varied projects simultaneously
- Networking: Cisco Certified Network Associate (CCNA), Juniper Networks Certified Internet Associate (JNCIA)
- Understanding and ability to learn physician quality measures such as PQRS, Meaningful Use, HEDIS
- Working in collaboration with Family & Community Engagement (FACE) and Intergovernmental Affairs (IGA) to collaborate on issues related to student achievement
- Managing Summer Bridge programs in collaboration with Network staff
10
Skills For Network & Operations Manager Resume
- Facilitating parent conferences in partnership with schools and Network leadership as needed
- Attending Board Meetings to support families and schools as applicable
- Directing day-to-day concerns related to CPS policies and procedures
- Evaluating recommendations to resolve network issues
- Working with the business to develop, enforce and maintain customer Service Level Agreements (SLA’s)
List of Typical Responsibilities For a Network Operations Manager Resume
1
Responsibilities For Senior Network Operations Manager Resume
- Proven experience driving projects and optimizing team performance
- Strong understanding of Networking technology and L1/L2/L3 networking
- Hands-on experience troubleshooting hardware such as routers, bridges, switches, hubs, network interface cards, etc
- Experience in Riverbed SteelHead. SteelConnect would be advantageous
- Demonstrated ability to move multiple projects forward to successful completion and coordinate the work of others in a leadership role
- Experience with logical configuration tools (Cisco NCS, CSM, Algosec, and NetMRI)
- Experience with Cisco bug toolkit to identify feature limitations in various possible implementations
- Experience with Cloud Technologies and Transformation
2
Responsibilities For Global Network Operations Manager Resume
- Experience with DevOps Culture and methodology
- Previous client relationship management experience in the healthcare industry. Knowledge of healthcare regulations
- Ensuring that our Network security guidelines adhere to DoD compliance standards
- Managing 9-10 direct reports
- Maturing operational delivery to meet the needs of the organization
- Maturing Network Operations team processes
- Manage a 24/7 team, including hiring, training, and shift planning
- Cope with changing environment – including adapting to meet emergency business critical events
3
Responsibilities For IT Network Operations Manager Resume
- Manage an IT staff responsible for monitoring and diagnosing network and hardware problems
- Excellence in testing and documentation of procedures
- Expertise with protocols including but not limited to: OSPF, BGP, RPVST,VLAN, 802.1q, SNMP
- Assist with remote access for employees, ranging from client to appliance VPN’s
- SNMP management for monitoring network devices and services
- Develop documentation related to the departments work processes which is up to date and accurately reflects the day to day running of the team
4
Responsibilities For Global NEO Network Operations Manager Resume
- Keen interest in leading edge ISP technologies
- Focused to challenge existing processes and procedures
- Knowledge of Python scripting for F5
- Provides leadership, influence, vision, and direction to the organization to contribute to achieving the company's goals
- Oversees value stream by focusing on cost and risks of technology portfolio to meet business needs
- Ensures high levels of ongoing system and application performance in production environments
- Attracts, develops and retains a high-performing and diverse team
- Manages third party technical and outsourcing relationships to deliver project and operational support objectives
- Solve problems and willingness to work engineering and other support teams
5
Responsibilities For Provider Network Operations Manager Resume
- Managing network operations center and network operations personnel
- Manage the implementation, support and troubleshooting of the DREN and SDREN high availability networks
- Conversant with programming languages such as .Net, PHP
- Responsibility for the successful provision of resources to BAU and projects, as required, including management of resources in line with workload
- To be the single point of contact for all escalations issues, reporting directly to the Head of Networks
6
Responsibilities For MA NG Network Operations Manager Resume
- Management responsibility for approx. 15 (direct or indirect) staff working with the Network Services Data team
- Supplier management of various 3rd parties including connectivity and solution provides
- Creative approach to delivering Network Services
- Show confidence in dealing with people at all levels
- Analyzes teams’ workload and activity to drive efficiency and focus towards network SLA’s
- Primarily responsible for the execution of all network projects specifically those involving the engineering implementation, operation and maintenance of firm’s global network
7
Responsibilities For Network Operations Manager B Resume
- Support engineers’ efforts to coordinate: project-specific installation designs, physical installations, engineering database (ICON, CCP, etc.) updates, equipment configurations, card/port assignments/requirements, power mapping, cable running lists, floor space and rack placement, and detailed Bill of Material (BOM)
- Help implement and improve continuous integration and deployment processes
- In an IT management role
- CCNP (or CCNP in progress, completion -4 months)
- Work in a high stress environment where 24x7 communications are required for critical applications
- Responsible for the effective implementation of the company’s Change Management process and ensuring that changes are managed and reported in accordance with the Change Management process
8
Responsibilities For IOC Network Operations Manager Resume
- Responsible for providing recommendations to the company’s Change Manager for the continuous improvement of Change Management Process
- Develop the performance metrics to monitor network team’s performance against SLAs
- Experience with a number of the following technologies and products: VMware vCenter Server and ESXi, Windows–based systems, Amazon Web Services, Remedy, network switches and routers, next generation firewalls, security appliances, storage arrays, tape libraries, and various supporting software applications and programs
- Take responsibility for the day to day operation of the team, providing overall guidance and supervision
- Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
- Create and distribute effective performance reporting (e.g.: SLAs, OLAs, KPIs)
- Maintenance –managing routines, contracts, suppliers, service providers
9
Responsibilities For ATV Network Operations Manager Resume
- Service Restoration - meeting SLA on services
- Capacity management – managing utilization of assets
- To develop the team and work with other departments in MetricStream to achieve common business goals
- To act as an escalation point for customer problems and questions
- To be escalation contact for service issues, out of hours
- Develop and own the processes and procedures used by the team, based on best practice for the industry
- Lead internal projects to improve service
- Communicate with suppliers and service providers on behalf of the company
- Conduct team reviews and be responsible for personal and career development of team members
10
Responsibilities For Network & Operations Manager Resume
- Able to analyze problems, issues & needs and provide robust but adaptable solutions which meet current and future requirements
- The ability to handle objections and resistance to change
- Team player, who contributes ideas and suggestions for improvement
- Incident Management: Act as the 24x7 recovery manager during unplanned critical server situations. Lead crisis bridges, oversee operations process handling, communicate status updates to all levels. Report on incident types and SLAs
- Change Management: Manage processes & procedures and ensure infrastructure compliance. Report on policy observance related to RFC administration. Lead change advisory board (CAB) meetings
- Problem Management: Ensure timely posting of new problems. Report on problem resolution progress
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