Network Support Specialist Resume Sample
Jewell Murphy
263 Leland Ramp,
Boston,
MA
+1 (555) 854 0738
Work Experience
Network Support Specialist
10/2015
-
PRESENT
Los Angeles, CA
- Participates in Business Continuity Management
- Contributes to internal and external audits
- Provides input to the capital plan
- Interfaces with Corporate Audit and regulators to ensure compliance with IS audits
- Defines/enforces processes for security backup/recovery; disaster recovery, contingency plans
- Provide accurate information via telephone and e-mail to providers in a professional, courteous and timely manner
- Improve satisfaction with the network through high-quality servicing
Principal IT Network Support Specialist
01/2012
-
09/2015
Boston, MA
- Perform network support for providers through data-entry, faxing, filing and documentation preparation
- Assist, review and take appropriate action to resolve pending or open provider issues
- Research and analyze provider and member concerns/issues and communicate any necessary information to the appropriate parties
- Constructively interact with all associates in order to promote a positive team atmosphere
- Meet or exceed all metrics and/or goals as defined by the Network Support Team Leader
- Respond to dental plans.com issues and inquiries
- Research ticket system issues as requested
- Provide assistance with sales issues as needed
On-site Network Support Specialist
03/2007
-
09/2011
Philadelphia, PA
- Maintain communication with management regarding development within areas of assigned responsibility-ties and perform special projects as required or requested
- Proficient in Microsoft Office products, email and Internet
- Reacting to anomalous events within the network environment
- Performing basic troubleshooting, logging and tracking of all network incidents
- Maintain awareness of all network changes and other scheduled activities that could impact the network
- Working with local site support, communicating with clients, providers, vendors and other support teams to ensure the problems are receiving the correct support
- Tracking of network problems from initial event through to resolution
- To troubleshoot equipment and network problems and to open tickets to vendors –
Education
Georgetown University
2002 - 2006
Engineer's Degree in Related Area
Professional Skills
- ) Experience supporting a Windows environment by troubleshooting issues within - Outlook, Active Directory, Excel, Word, Servers (upgrades, backups, wiping servers). Experience with computer imaging
- Experience in troubleshooting Skills in Juniper and checkpoint
- Strong written and verbal communications, team building and collaboration skills
- Help direct and educate/build skills in less experienced staff
- Experience in teaming skills
- At least 6 months experience in demonstrating communication skills
- At least 6 months experience in continued technical skills development and acquisition of industry certifications
How to write Network Support Specialist Resume
Network Support Specialist role is responsible for troubleshooting, basic, wireless, reporting, mainframe, training, mac, security, telecommunications, architecture.
To write great resume for network support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Network Support Specialist Resume
The section contact information is important in your network support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Network Support Specialist Resume
The section work experience is an essential part of your network support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Network Support Specialist resume experience can include:
- Experience building and supporting ULL environments, practical experience in managing market exchanges and collocation venues
- Demonstrated Experience configuring and troubleshooting VPC, FEX and VDCs
- Demonstrated experience configuring and managing complex rule base and NAT
- Demonstrated experience implementing and managing authentication services and security policies on NAC devices
- Configuration and Troubleshooting Skills
- ) Documentation and communication, electronic documentation. Being able to provide quality customer service and communicate effectively
Education on a Network Support Specialist Resume
Make sure to make education a priority on your network support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Network Support Specialist Resume
When listing skills on your network support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical network support specialist skills:
- Proven ability to communicate IT topics in business terms effectively
- Proven experience on handling the Switching (Capacity Planning & VLAN’s), routing protocol (OSPF and BGP) and sub-netting
- Proven experience in configuration, operation, administration and troubleshooting of the appliances
- Experience with general routing/switching, policy based routing, spanning-tree, vlans and vlan trunking
- Experience in Implementing and managing Networking Security Solutions
- Demonstrated expertise of networking knowledge including a thorough understanding of the OSI model
List of Typical Experience For a Network Support Specialist Resume
1
Experience For Principal IT Network Support Specialist Resume
- Excellent written and verbal communication skills in English (90%)
- Good Knowledge & experience in multiple firewalls (Checkpoint, Juniper) would be added advantage
- Basic network problem determination skills
- Work effectively with teams in other geographic areas
- In-depth knowledge of configuring and troubleshooting of Routing Protocols like OSPF, BGP, IS-IS, PBR etc. & good understanding of VPN and MPLS
- Experience in Network Administration
- Experience with LAN/WAN Network Management
- Network Security experience
2
Experience For Healthcare Provider Network Support Specialist Resume
- Network design and administration experience
- Hands on experience of operational support and hardware implementation
- Experience with Cisco Technologies and Solutions
- Experience with Network Support (Local and Wide Area Networks)
- Experience in ITIL based process management environment
- Supporting all file transfer protocols including FTP/S, SFTP, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM)
3
Experience For On-site Network Support Specialist Resume
- Providing professional phone support for clients and successfully resolving customer problems
- Authenticating new users against existing user repositories
- Providing design documentation including operational processes and procedures
- Working knowledge of BGP (eBGP and iBGP) routing and BGP communities in a multi- carrier environment
- Understanding of layer 2 switching concepts
4
Experience For Fleet Network Support Specialist Resume
- Working in environment such as: Linux/Unix and IBM Mainframe
- Understanding of the DISA Request Fulfillment process and associate documents (TSRs, TSOs, completion reports) and circulars
- Providing client solutions based on global standards and hardware blueprints
- Providing capital and resource requirements to Service Delivery team
- Deploying fault tolerant client solutions
- Existing UK Government security clearance would be an advantage to be available to work on UK Government contracts. This would be requested if required
- Monitoring network devices for CPU, Memory and throughput on daily basis
- Working knowledge of Windows Server 2003 and newer Operating Systems
5
Experience For Gps-it Network Support Specialist Resume
- Performing complex and client based system installations
- Knowledge of information technology terms, implementing, administering, performing testing, and analyzing network systems
- Provide 24/7 Network health and alarm monitoring/reporting utilizing network monitoring tools
- Knowledgeable in configuring, monitoring and troubleshooting LTM, ASM and DDoS Hybrid Defender
- Perform capacity monitoring and planning. Establish and monitor required service levels and response times in consultation with College user departments
6
Experience For Network Support Specialist Level Resume
- Perform hardening of network devices during the steady-state as per client’s IT security policy
- Configure VLAN Trunking Protocol or Spanning Tree Protocol or both for a manageable switch if applicable
- Configure Inter-VLAN routing or multilayer switching if applicable
- Assist in developing functional objectives and leading special projects of significant importance
- Understand TCPIP, SNMP, basics of routing, switching and network security
- Be flexible, mobile and willing to work off-site for short or extended periods of time to meet fluctuating project demand as and when opportunities arise
- Proper understanding all types of hardware including routers, switches, wires and other essential equipment
7
Experience For Network Support Specialist Tier Resume
- Knowledge of IP addressing and some common networking protocols like IPv4 and IPv6
- 1) Routing and Switching
- Deep thorough knowledge of application protocols, understanding of packet flow and tcp session establishment
- Support and maintain health of applications. Ensure application performance is consistently up to par and monitoring of system 24 7
- Network Monitoring tools and technologies – like NetScout / Wireshark / Solarwinds / CiscoPrime
- Monitor existing IOS and patches installed and manage new IOS upgrades
- Configure NAT and other routing protocols such as RIP, OSPF and EIGRP if applicable
- Conduct detailed analysis of network performance statistics using a variety of tools
8
Experience For Associate Network Support Specialist Tier Resume
- Conduct basic troubleshooting of modem, router and switch status
- Coordinate with other IBM teams and client including vendors as necessary
- Successfully setting up critical file transmissions in an accurate manner
- Knowledge working as a Network Support Specialist
- Provide engineering support and advanced technical operational support for Defense Information Systems Network assets
- All phases of service ordering in DISA Direct Storefront
- 1x, 802.1x extensions (PortSec, Dynamic ARP Inspection, DHCP Snooping, IP Source Guard ), TrustSec
9
Experience For Network Support Specialist Resume
- Knowledge of load balancing solutions (F5 BIG-IP)
- Knowledge of DISA organizational structure and how different elements (DITCO, etc.) contribute to fulfilling mission partner TSR requirements
- Perform troubleshooting of user access issues
- Troubleshoot wireless connectivity issues including connectivity performance
- Knowledgeable in interpreting packet capture
- Occasionally work unsociable hours (evening/night, weekends, bank holidays)
10
Experience For Principal IT Network Support Specialist Resume
- Knowledge of the common operating systems such as Windows (XP, Vista, and Windows 7), Linux and MAC OS
- Knowledge of various Networking Services such as directories, files, distributed applications, email, HTTP, FTP, DNS and some other common services
- Knowledge of security maintenance using encryption, firewalls, IDS, anti-virus, anti-spam etc
- Troubleshoot, network issues, multitasking
- Installation/upgrade of Network devices including security devices
- Knowledgeable in basic troubleshooting of network device like modem, router and switches
- Knowledgeable with Solarwinds monitoring tool
- Knowledge ticketing system
- To raise equipment Return Material Authorizations (RMA’s) and to track these through
List of Typical Skills For a Network Support Specialist Resume
1
Skills For Principal IT Network Support Specialist Resume
- Demonstrated experience troubleshooting in complex LAN environments
- Demonstrated experience in WAN QoS specifically LLQ and policy based routing configuration
- Demonstrated experience with Cisco Nexus equipment and NXOS operating environments
- Demonstrated Experience managing Nexus9000, Nexus 7000, 5000 and 2000 environments
- Demonstrated experience configuring IOS security such as ACLs and port-security
- Demonstrated experience with large complex WAN environments
2
Skills For Healthcare Provider Network Support Specialist Resume
- Demonstrated experience in a complex VLAN environment with the ability to manage VLAN on port channels and trunks in a secure and complex environment
- Experience in Cisco/Juniper/Arista Network experience
- Significant experience in supporting low latency networking, specifically Cisco and Arista routing / switching, Juniper / Palo Alto FW, F5 GTM/LTM
- Experience managing and configuring Cisco Virtual Switching System VSS and Stackwise
- Very good understanding of routing operations on Cisco and/or Juniper and/or Vyatta solutions
- At least two years experience configuring and troubleshooting network equipment
3
Skills For On-site Network Support Specialist Resume
- Experience of working with Cisco router platforms and an understanding of EIGRP, BGP, OSPF and IP multicast
- CCNP or relevant experience in a networking role including design
- Experience configuring and managing core switches – Cisco Catalyst 4500, 4500X, 6880X
- Experience configuring and managing access switches – Cisco Catalyst 2960X, 3650, 3850
- Experience managing and configuring switch stacks and chassis based switches
4
Skills For Fleet Network Support Specialist Resume
- Experience configuring and managing Cisco ASR and ISR routers
- Experience in maintaining and verifying Checkpoint and Juniper Firewalls
- Experience in Switching & routing
- Thorough Knowledge & experience in security technologies like Hardening, Net flow, Content & packet filtering such as web sense
- Experience in routing and switching technologies
- A strong understanding of: SSH, SSL, IBM MQ Messaging, Connect: Direct – Network Data Mover (NDM). CB
- Very good understanding of TCP/IP protocol stack operations
- Experience with automation\scripting (Python, PHP, MySQL, Ansible)
5
Skills For Gps-it Network Support Specialist Resume
- Experience with reviewing network design documentation and able to use Microsoft Visio
- Experience working with Cisco switches
- Experience working with load balancers and firewalls is desirable
- Experience working with Data Centers
- Experience supporting Local Area Networks
- Experience supporting Wireless Networks
- Experience supporting VLAN configurations
6
Skills For Network Support Specialist Level Resume
- Experience with interior routing protocols such as EIGRP and OSPF
- Experience with switching technologies such as HSRP, RPVST, MST
- Experience configuring Ruckus wireless LAN controllers and Cisco access points
- Experience configuring SSID’s across multiple locations
- Experience configuring security settings on wireless such as WPA2
- Experience in supporting network equipment in Telecom domain
- Proven ability to manage and interact with carrier support centers and engineers when implementing solutions
7
Skills For Network Support Specialist Tier Resume
- Experience of managing ISP network
- Experience with scripting languages such as AIX Shell, Python, and Perl
- Experience in Load Balancing (F5, Netscaler)
- At least 6 months experience in using network problem determination tools
- Experience configuration and management Large scale VPN solutions involving specialized Cisco
8
Skills For Associate Network Support Specialist Tier Resume
- Strong background in network security management, internet firewalls, routing technologies
- Experience with other SDN solutions is also welcomed
- Proven ability to work with high level business leaders in delivery of IT services
- Experience with F5 Big-IP, Big-IQ and Herculon product family
- Experience with Fortigate, Cisco ASA and Palo Alto technologies
- Demonstrated ability to create IPsec VPN tunnels with partners and internal locations
- Experience with SDN solutions
- Experience in Cloud / Virtualization
- Experience in VPNs
9
Skills For Network Support Specialist Resume
- Experience in network administration
- Experience in ability to understand network topology
- Experience in ability to configure & maintain firewalls
- Experience in Telecom nodes
- Experience in Checkpoint Firewall and Provider-1
10
Skills For Principal IT Network Support Specialist Resume
- Experience in Juniper NSM and Juniper SRX firewall
- Network administration experience
- Experience with platform operation systems (router platforms, LAN, WAN, and router protocols) and how they interact with the network
- Experience with Network Data; Wireless; Cisco
- Experience with Network Voice; Telecom; AVAYA PBX
- Understanding of TCP/IP protocols and routing concepts including dynamic routing protocols
- Training: Telecommunications seminars, Ad-hoc virtual training, managing DISA GLOBAL training website, Support Service Activations
List of Typical Responsibilities For a Network Support Specialist Resume
1
Responsibilities For Principal IT Network Support Specialist Resume
- Very good understanding of routing operations on Cisco and/or Juniper
- This includes provisioning, configuration, trouble shooting, including vendor coordination for all network related incidents
- Monitor performance and ensure network system availability and reliability .Monitor system resource utilization, trending, and capacity planning
- Conduct detailed analysis of network performance statistics using a variety of tools like Solarwinds, Tufin
- Contribute to the Infrastructure investment planning process
- Support Manufacturing, Process Control, and Business Operations environments
- Re-configure, rebuild network devices during crash recovery or configuration changes
- Familiarity with network monitoring and management tools - Solarwinds, Orion, HP, BSM Tufin
- Cisco routers and switches including Nexus
2
Responsibilities For Healthcare Provider Network Support Specialist Resume
- Provide design documentation including operational processes and procedures
- Post Incident and Problem Management reporting
- Course graduate
- Cisco Network Equipment – Switches, Routers, and Access Points
- Riverbed / PacketShaper network acceleration appliances
- Knowledge of other protocols such as OSPF, HSRP, GLBP, VRRP, SIP, VPN
- Provides strong knowledge, broad experience and sound judgment in meeting target SLA’s, service availability and infrastructure stability within the core network technology areas as outlined above. Ability to leverage their strong knowledge and experience for team mentoring
3
Responsibilities For On-site Network Support Specialist Resume
- Assist in administering and maintaining the Company’s Wide Area Network and DR Site
- Research, evaluate, design, implement, maintain, tune and assure performance and availability of hardware and software related to voice, video and data communications, storage and management
- Provide technical leadership on networking and communications issues
- Plan, test, and implement appropriate procedures and policies to ensure continued proper performance of the network and communications systems, including security related procedures and policies designed to protect from unauthorized access, tampering or physical damage
- Resolve day to day technical, operational or equipment problems related to network and communications system
4
Responsibilities For Fleet Network Support Specialist Resume
- Schedule and perform network upgrades and repairs
- Plan, test, and implement disaster recovery procedures
- Work with vendors to establish performance standards, service levels, and evaluation of network products and vendor support
- Plan and implement network maintenance and service and maintain performance and repair logs
- Prepare reports on network performance and repairs
5
Responsibilities For Gps-it Network Support Specialist Resume
- Provide guidance and assistance in technical, administrative, and policy issues related to network management and network security
- Support and enhance a collaborative team effort with other technical support staff to ensure consistency of network understanding and to assist with the acquisition, installation, configuration, problem diagnosis and tuning of various other systems
- Develop, and implement appropriate staff training
- Develop and implement written and electronic guides to allow users to independently access help when they need it
- Develop and organize small group seminars
- Provide 24x7 Network Support
6
Responsibilities For Network Support Specialist Level Resume
- Manage client’s data center network that underpins stores and SAP based cloud System
- Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications accounting systems, including Cisco Voice over IP telecommunication system
- Knowledge of the installation, implementation, and maintenance of telecommunications equipment, and voice/data equipment, including Cisco switches, routers, and VO/IP system
- Good knowledge in VPN technologies and security protocols like IPsec, ISAKMP, SSL, PKI, RADIUS, TACACS, EAP, LDAP etc. Thorough Knowledge & experience in Cisco ASA firewalls, IOS firewalls, IPS and NAT, Fortigate UTM
- Proactively identify symptoms and instabilities in a timely and accurate manner to include performing analysis, capacity planning, and testing for org. Experience of managing large network with multi-vendor security products
7
Responsibilities For Network Support Specialist Tier Resume
- Prepare low-level network designs in line with high level designs specified by Network Architects
- Provide third-line support to resolve complex problems
- Create, maintain and review operational and technical design documentation
- Draft technical requirements for delivery partners
- Assist with the development of network optimisation and capacity plans
- Prepare and implement firewall rules
- Produce implementation scripts, test plans and change controls for all network changes
- Build network infrastructure, test and deploy network changes
8
Responsibilities For Associate Network Support Specialist Tier Resume
- Engage other technical teams to drive through network changes that require their support
- Support “End to End” for Local Area and Wireless networks solutions
- Administration and Support of Cisco LAN and Wireless technologies
- Manage Security Requirements for IT systems and services
- Manage Escalation of issues to vendors, services, and key site contacts
- Manage day to day operations, problem resolution, and issue management
- To understand the Customer’s organizational structure and become familiar with the
- Store and document configuration and change details
- Configure and manage access list
9
Responsibilities For Network Support Specialist Resume
- Based on client’s IT security policy
- Configure authentication protocols that are available in Cisco IOS (like AAA)
- Configure user authentication through TACACS/RADIUS servers or locally
- Implement user access privileges
- Implement encrypted password management mechanisms on all supported devices
10
Responsibilities For Principal IT Network Support Specialist Resume
- Implement VPN tunnels, if applicable
- Configure Hot Standby Router Protocol (HSRP) if applicable
- Configure and maintain SNMP parameters
- Perform administration for network authentication servers
- Follow ITIL Framework for changes and incidents
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