Network Support Technician Resume Sample
Jaydon Lebsack
64761 Easton Course,
Detroit,
MI
+1 (555) 990 0887
Work Experience
Senior Network Support Technician
05/2018
-
PRESENT
Phoenix, AZ
- Executes procedures and policies to accomplish more efficiently and effectively the department’s operational mission with emphasis on the integration of information management disciplines in the operational activities
- Ensures project’s compliance with government guidelines as specified within the contract
- Demonstrating knowledge of various types of computer hardware, software, and operating systems to include: Honeywell Vindicator IDS/ACS Servers and WISE workstations, and CCTV System servers
- Workable knowledge iMaint software
- Common office machinery, including copiers, fax machines, and computers
- Working harmoniously with others
- Applications software systems such as the Microsoft Office Suite
- Network server management and software such as Windows server
- Network Security, Network Management/Monitoring
Network Support Technician
02/2014
-
11/2017
Los Angeles, CA
- LANs, WANs, Wireless LANs
- Common Best Practices for securing LANs, WANs, Wireless LANs
- Operating and maintaining all installed networking resources (routers, switches, firewalls, Network Management Systems, etc.)
- Performing assigned tasks with minimal supervision
- Assist and implement daily adds, moves, and changes, including cabling infrastructure, and hardware (Racks, WIC’s, Patch Panels, Copper & Fiber Hardware)
- Maintain service requests status in the company’s service request tracking system
- Strong working knowledge of wireless technologies, application/software support, IP routing and WAN/LAN infrastructure
- Manage a small team of field technicians
- Work closely with the Calgary IT Infrastructure team
Voice & Data Network Support Technician
04/2008
-
01/2014
Houston, TX
- Generate and maintain technical and end-user documentation
- Be prepared to travel to field locations as necessary
- Knowledge of Microsoft Service Center Configuration Manager (SCCM) function and support
- Installation of sector layer 1 software applications
- Experience with successfully troubleshooting a variety of hardware, software and network issues
- Desire 5+ years of experience as a Desktop Support technician
- Knowledge and troubleshooting experience of Microsoft products (Outlook, Excel, Word etc)
- Worked on Desktop refreshes to Win 7 or later versions
Education
Iowa State University
2003 - 2008
School's Degree in Telecommunications
Professional Skills
- Excellent time management, multitasking, and prioritization skills
- Excellent customer service and strong communication skills
- Strong problem-solving and computer skills
- Excellent verbal and written communication skills. Patient, courteous and friendly phone demeanor
- Customer service oriented. Strong interpersonal skills. Ability to multi-task
- Good communications and interpersonal skills, with the ability to work effectively in a team environment and with the campus community
- Tier 1 computer troubleshooting skills
How to write Network Support Technician Resume
Network Support Technician role is responsible for troubleshooting, customer, software, training, integration, database, security, telecommunications, wireless, analysis.
To write great resume for network support technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Network Support Technician Resume
The section contact information is important in your network support technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Network Support Technician Resume
The section work experience is an essential part of your network support technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous network support technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular network support technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Network Support Technician resume experience can include:
- Considerable experience in Information Technology, with a strong focus of Voice and Data Network IT Engineering experience
- Demonstrated experience in troubleshooting techniques
- Logging, prioritizing, categorizing and escalating of tickets in the service desk software tool
- Experience in installing and connecting networking devices and end systems (10%)
- Experience supporting ethernet networks including vLAN, switch, and network routing equipment
- Strong background in repairing and maintaining complex electronic equipment
Education on a Network Support Technician Resume
Make sure to make education a priority on your network support technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your network support technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Network Support Technician Resume
When listing skills on your network support technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical network support technician skills:
- Work effectively on a team and harmoniously with staff, fellow employees and user community
- One or more years of prior computer experience
- Experience: 4+ years relevant experience in companies of comparable size and organizational complexity
- Solid troubleshooting techniques including testing, diagnosing, analyzing and identifying troubles in the network
- Previous experience using various operating systems, including Windows 98, NT, 2000, ME, XP, and Windows 7
- Experience supporting Microsoft Operating Systems, Microsoft Office and networking protocols in a large corporate environment
List of Typical Experience For a Network Support Technician Resume
1
Experience For PC / Network Support Technician Resume
- Telecommunications and/or IP Network experience
- Act as a lead and mentor to less experienced staff members
- Experience with electronic equipment and electronic principles
- Experience with telecommunication and/or network installations
- Operate and understand support equipment such as laptops, VOM, network scanners, cable toner and inductive amplifiers
- Monitoring network infrastructures and performing troubleshooting techniques
2
Experience For Voice & Data Network Support Technician Resume
- Ensuring SLAs are met and identifying trouble areas that could negatively impact the ability to maintain SLAs
- Documenting activities in Solar Winds as part of day-to-day operations and to support Service Level Agreements and key performance indicators
- Knowledge of encryption and antivirus software (e.g. Sophos)
- Certifications: Cisco certification; DoD 8570-01-M, IAT Level II Certification: Security+, GSEC acceptable, SCNP acceptable, SSCP acceptable
- Support and troubleshoot application software
- Perform Microsoft Windows user profile migrations and workstation configuration maintenance
- Maintain inventory of hardware and log of support calls in the companies help desk management system
- Utilize approved vendor utilities for analysis, diagnostics & asset tracking (e.g., Active Directory, Microsoft System Center Configuration Manager, enterprise antivirus & security products, Microsoft Remote Desktop)
- Track and document diagnostic results and installation instructions
3
Experience For Computer Network Support Technician Resume
- Provide support for Telecommunications and mobile devices (e.g., provides support for conference calling, video conferencing & web-based conferencing; supports conference phones, audio visual equipment, and Microsoft Lync)
- Assist in the ordering of parts and hardware
- Evaluate new versions of software and hardware
- Knowledge of electrical fundamentals and theory applied in accordance with federal and state codes
- Make non-routine repairs through the use of electronic knowledge and application of creative solutions
- Fabricate or build special electronic instruments, devices and equipment for operational programs
- Safely, frequently, and independently move and handle up to 50 lbs
- Provides support for various communications equipment (routers, switches, hubs, terminal servers, wireless access points, VPN concentrators, and UPS) and circuits in the network while providing on call coverage on a monthly rotation cycle
- Knowledge of network technology concepts and experience, especially Ethernet & VOIP
4
Experience For Vsat Network Support Technician Resume
- Perform OS and software upgrades on network infrastructures
- Clear communication of technical solutions in a user-friendly, professional manner
- Assist Network Technicians and Desktop Technicians as necessary
- Provide case status updates and reports to management and end users
- Establish and implement network policies, procedures and standards and ensures their conformance with information systems and company’s objectives
- Make changes in accordance with change and configuration management processes, within the prescribed process timelines
- Maintain networks in accordance with applicable Defense Information System Agency (DISA) Security Technical Implementation Guides (STIGs), DoD/USTRANSCOM guidance, and commercial best security and engineering practices
- Install and maintain the network transport medium (i.e., fiber, wireless, copper) to include user access drops at their desks
5
Experience For Desktop / Network Support Technician Resume
- Operate, proactively monitor, and maintain network connectivity within and between USTRANSCOM buildings, other Scott AFB buildings (as designated by the Government), Senior Officer Quarters, and network extensions to off-site locations (currently there are ten [10]) as assigned
- Perform cryptographic circuit maintenance as required
- Minimize disruption of day-to-day operations for planned upgrades IAW the USTRANSCOM ASI process
- Provide support for Domain Name Server (DNS) and Simple Mail Transfer Protocol (SMTP) capability for classified and unclassified networks to support USTRANSCOM
- Maintain inbound and outbound SMTP Gateway servers to support email traffic to and from the unclassified TRANSCOM.MIL/USTRANSCOM.MIL and classified TRANSCOM.SMIL.MIL / USTRANSCOM.SMIL.MIL domains
- Configure and manage Internet Protocol (IP) address space and VLANs, issue IP addresses for new equipment/workstations and troubleshoot IP address issues with outside agencies
6
Experience For Senior Network Support Technician Resume
- Configure and maintain USTRANSCOM Commander’s Travel Kits that provide both classified and unclassified network capability over broadband, Integrated Services Digital Network (ISDN), and internet connections while on the road
- Experience with documenting technical issues
- Management and validation of Cisco ISE and Client configuration
- Implementing policies and standards relating to the Computershare Data and Voice Network environment and ensuring adherence to security procedures
- Willing to work any existing shift
7
Experience For Infrastructure & Onsite Services Network Support Technician Resume
- Working with customers, peers and management on technical solutions (10%)
- Interconnecting network infrastructure
- Configuration of Network switches and routers including VLAN management and routing
- Basic level of cabling and infrastructure knowledge and troubleshooting (20%)
- Technical phone support, documenting problem resolution in our help desk ticketing system (30%)
- Assist with the networking aspects of various projects as the need arises
- Provide technical investigation into network related issues, including the use of network analyzers and other diagnostic tools
8
Experience For Network Support Technician Senior Resume
- Maintain documentation including change management documentation for all hardware and software modifications
- Participate in a collaborative environment with an integrated team of Government and contractor personnel executing multiple, complex projects
- Provides advanced technical support for networking across multiple vendor products (F5, Extreme, Cisco, juniper, Checkpoint, Fortinet, Meru)
- Implement approved network centric service requests within ten (10) business days of approval, provided the necessary hardware is available
- Respond to service desk incident and request fulfillment actions
- Provide support on an on-call basis after duty hours with a two (2) hour response time to begin work
- Research and assess new threats and security alerts, and recommend remedial actions to ensure network security design is resilient enough to deal with the latest threats and attacks scenarios
- Experience of desktop support
- Day to day monitoring of the Arcadia networks using Solarwinds, Ipanema and Dynatrace
9
Experience For Onsite Network Support Technician Resume
- Periodic security assessment of the group Wireless Infrastructure
- Install, configure, test, and troubleshoot wired and wireless devices (20%)
- Knowledge of Microsoft Windows 7 and 10
- Familiarity with routers, switches and network elements of frame, Ethernet and fiber networks
- Learn network design,
10
Experience For Tier Telecom / Network Support Technician Resume
- Assist with installation of terminals and associated hardware
- Desktop/laptop repair and replacement
- Travel desktop support for remote News events
- ENPS production software support
- Configure IOS and Android phones
- Basic knowledge of Apple platforms
List of Typical Skills For a Network Support Technician Resume
1
Skills For PC / Network Support Technician Resume
- Skill in troubleshooting, analysis and problem solving
- Enterprise knowledge and experience of service provider network solutions including Virtual LAN, WAN and VPN technologies
- Experience leading a small project team
- Five (5) years’ experience in computer operations and maintenance, including
- Knowledge and experience with basic computer networking concepts and fundamentals
- Obtain and maintain a valid driver’s license with an acceptable driving record
- Experience in DC low voltage wiring applications
2
Skills For Voice & Data Network Support Technician Resume
- Install, operate, maintain, monitor, manage, and troubleshoot USTRANSCOM’s classified and unclassified networks (e.g., routers, switches, cabling, etc)
- Solid knowledge of Microsoft desktop systems (Windows 7 and above as well as familiarity with legacy Windows OS’)
- Phone support experience
- Enterprise knowledge and experience of service provider network solutions including LAN, WAN and VPN technologies
- Experience with all transport and routing protocols with emphasis on BGP and OSPF
- BGP with route reflector, OSPF, MPLS, GRE, IPSec experience
- Experience with Cellular and Wireless Networks, WAN acceleration, Firewall's / Security configuration, and server configuration
- Experience with IT Support systems
3
Skills For Computer Network Support Technician Resume
- Bachelors in IT or related field or equivalent work experience in leu of educational requirements, and/or certifications
- Previous experience with Symantec Backup Exec 2010 or newer
- Four (4)+ years relevant experience in companies of comparable size and organizational complexity
- Experience with relational database applications
- Experience with electronic door access hardware installations
- Experience on a Service Desk or Help Desk
- A very strong and dedicated work ethic
- Troubleshooting Network Cabling to include Cat-5, 5e and 6
- Managing Internal and Guest WiFi infrastructure including configuration
4
Skills For Vsat Network Support Technician Resume
- Having basic knowledge of computer issues, internet issues, password resets. email issues, and how to follow run books for escalated issues
- Patching copper and fiber to switches and routers
- Installing network infrastructure
- An in-depth or High level understanding of the many of the following technologies
- Operational upgrades, troubleshooting, network monitoring, network analysis, and process improvement
- 1) In designing and managing both LAN and WAN
- Capable of working independently and capable of working critical issues until closure
5
Skills For Desktop / Network Support Technician Resume
- Technical understanding of network protocols and services including: TCP/IP, FTP, DNS, DHCP
- In IT, at least 3 years supporting end users and end user computing
- Provide help desk support including telephone coverage and troubleshooting at users’ desks
- Support upgrading and repairs of PC hardware and troubleshooting of PC software
- General understanding of the mechanical workings of doors and locking devices
- Installs, configures and tests new and updated releases, patches, hotfixes and service packs of end-user software systems and computing equipment
6
Skills For Senior Network Support Technician Resume
- Advises, trains, and assists users on how best to utilize system and ensures installation of desktop hardware and software according to established standards
- Coordinate the installation of all necessary cabling and equipment for the provision of data/voice communications
- Assists in the installation and troubleshooting of routers, switches and other network equipment
- Assist Network Manager in the following
- Application Systems Interoperability Testing and Integration
- Relevant technical networking certifications
- DoD 8570 Information Assurance Training (IAT) Level I (Security, SSCP, or GSEC) Certification
7
Skills For Infrastructure & Onsite Services Network Support Technician Resume
- Obtain within 90-days of hire Information Assurance Training (IAT) Level II (Security, SSCP, or GSEC) Certification in accordance with DoD 8570.01M
- Knowledge of basic programming commands and Oracle based systems
- Knowledge of storage arrays, backup and replication solutions, monitoring systems
- Provides advanced technical support for networking across multiple vendor products (F5, Extreme, Cisco, juniper, Checkpoint, Fortinet, Meru),
- Be on-call during evenings and weekends, as needed
8
Skills For Network Support Technician Senior Resume
- Execute and interpret hardware diagnostics and network troubleshooting
- Install and configure approved hardware and software in adherence to Crane Aerospace & Electronics rules and naming conventions
- Investigate LAN and WAN trouble shooting activities and coordinate corrective action with Network Administrator
- Read, interpret and provide technical information based on technical drawings such as schematics, blueprints and wiring diagrams
- Knowledge of interconnecting fiber and copper patch panels between buildings and within buildings
- Maintain an annualized availability rating of 99.75% (metrics collected and reported monthly in MSR), not to include scheduled maintenance windows
9
Skills For Onsite Network Support Technician Resume
- Review and provide technical solutions and costing (TS&C) for network centric service requests within three (3) business days of the request
- Day to day monitoring and configuration of Cisco WLAN estate
- Management and Monitoring of Cisco Prime Infrastructure
- Resolution of various network related trouble tickets
- Work with Networking teams to perform various administration tasks such as circuit upgrades, site decommissions, updating of network monitoring tools and monitoring
10
Skills For Tier Telecom / Network Support Technician Resume
- Collaborate with multiple technology disciplines and service towers including server computing, storage, database, cloud, and application developers
- Monitor 600+ network interfaces and 11,000 total monitored devices, domestic and international via a network performance monitoring solution
- 8 Develops, recommends, implements and monitors policies, practices, and procedures aimed at insuring immediate response to event issues
- 6 Evaluates employee performance
- Troubleshoots and provides first and second level diagnosis for PC, network and PBX hardware and software problems
- Performs user administration, data administration and file backups for servers
- Performs user setup, password security and other changes on PC/LAN/PBX systems
List of Typical Responsibilities For a Network Support Technician Resume
1
Responsibilities For PC / Network Support Technician Resume
- Support all networking backbone (physical, data, network, transport, and session layers of the OSI model) issues between internal Scott AFB networks, including USTRANSCOM, Air Force, SDDC, and external networks as required
- Experience with deployment and troubleshooting of Windows Server and Desktop operating systems
- Manager is looking for Junior candidates with light experience but that are passionate to learn and grow
- Network Technician Experience
- Maintaining Arcadia’s Cisco Wireless Network estate
2
Responsibilities For Voice & Data Network Support Technician Resume
- Managing Cisco WLAN controllers, PRIME Infrastructure and ISE servers
- Managing the relationship with Cisco representatives
- Monitoring the WAN, LAN and Wireless network with appropriate tools and applications
- Implementation of authorized/approved Firewall change requests
- Implementation of authorized/approved F5 change requests
- Providing a high level of support for International and domestic Voice transmission techniques, Voice and related hardware (eg Call recording, Workforce Management connectivity, call logging), Contact Centre Routing, IVR connectivity, and general Voice Telecommunications across multiple vendor products
- Preparing technical reports for Management
- Provides support to POC and deployment activities when GP&D require SME resource to feed into the architectural design of a new service, and to help document the system to a state where it can be transitioned into the Foundations support structure or Service Desk as level 1 support/BAU
3
Responsibilities For Computer Network Support Technician Resume
- Network Certification (CCNA or otherwise)
- Security: Fortinet ‘Network Security Specialist’ / Juniper
- Respond to off hour emergency calls
- Proficient with iPhones, iPad, Android and other mobile devices
- Address network printer issues and solutions
- Communicate to all levels of users and management in written and oral form
- An ability to take charge in given situations and offer recommendations that benefit the clients and company
- Provide attentive, patient, dedicated, and innovative tier 1 technical support to customers via phone, email and remote management software
4
Responsibilities For Vsat Network Support Technician Resume
- Raise issues of concern and/or problems to the attention of a Tier 2 Call Center Representative or Tier 1 Shift Lead
- Log and track calls and maintain history records and related problem knowledgebase documentation within help desk management systems
- Proactively notify and work with customers when monitored issues are detected
- Retrieve, review, verify, collect, record, or update customer contact information and data
- Network hardware to include switches, routers and wireless APs
- Knowledge: Technical knowledge of computer equipment operation, testing, and maintenance, data network systems, software installation, upgrading, and support, Microsoft operating systems, computer deployments and system imaging
- Skills/Abilities: Strong customer service skills; Excellent oral and written communication skills; Ability to work effectively on a team and harmoniously with staff, fellow employees and user community; Skill in troubleshooting, analysis and problem solving
5
Responsibilities For Desktop / Network Support Technician Resume
- An understanding of switching technologies and cabling. Proven ability to troubleshoot and resolve wired and wireless client connectivity issues
- Working knowledge of Voice-over-IP (VoIP) and embedded systems
- Working knowledge of wireless technologies, specifically 802.11 A/B/G/N/AC
- Technical training in computer science or Networking
- Participates in special projects as required. Monitor; maintain and administer the health of the corporate wide network infrastructure Maintain and administer network infrastructure standards; documentation and fault tolerance
- Demonstrated ability to stay current with industry technical and organizational trends, products, services, and “best practices.”
- General knowledge of switches and media
6
Responsibilities For Senior Network Support Technician Resume
- Working knowledge of networking technologies and protocols, specifically Ethernet, TCP/IP, various routing protocols, and an understanding of how they work together in an enterprise network
- Knowledge of network address translation (NAT) and its role in an enterprise network
- Demonstrated ability to work independently to maintain the integrity of the network, receive guidance from others when changes affect College policy or financial services, and seek supervisor guidance with all new network designs or implementations
- This is a non-exempt position, eligible to receive overtime In accordance with Fair Labor Standards Act
- Eligibility requirements include U.S. nationals or permanent residents (Green Card)
- Technical knowledge of computer equipment operation, testing, and maintenance, data network systems, software installation, upgrading, and support, Microsoft operating systems, computer deployments and system imaging
- Basic experience with voice systems
- Experience in a Network Tech/Support role
- In customer support
7
Responsibilities For Infrastructure & Onsite Services Network Support Technician Resume
- Able to handle moderately complex assignments with little supervision and to determine methods to accomplish assigned tasks
- Fault management and rectification across the infrastructure to agreed SLA /KPIs
- Administration tasks across the infrastructure as required and dictated by best practice
- Provide out of hours support for the network environment
- Provides support to POC and deployment activities when GP&D require SME resource to feed into the architectural design of a new service, and to help document the system to a state where it can be transitioned into the Foundations support structure or Service Desk as level 1 support / BAU
- CISCO / AVAYA / F5 / Fortinet Certifications
- Possess expertise in producing and deploying scripts to support network and SIS operations, pushing applicable software across the CIE, and supporting other scripting processes
- Possess expertise to manage network objects and push software with Global Policy Objects (GPO)
- Additionally, they shall have knowledge in the implementation sustainment of virtual server and workstation environments
8
Responsibilities For Network Support Technician Senior Resume
- Maintain network infrastructure
- Provide network server support
- Knowledge of ENPS software
- Install and configure desktops, laptops and printers
- Work within Service Now software
- The Foundations Services Voice & Data Network Technician is responsible for but not limited to…
9
Responsibilities For Onsite Network Support Technician Resume
- Maintenance and health of the organization's EMEA Data and Voice Network equipment
- Cisco product line knowledge
- 2) Determine point of failure through fault detection and isolation
- 3) Track and log Maintenance and Break/Fix Tickets
- 4) Document all Change Records appropriately
10
Responsibilities For Tier Telecom / Network Support Technician Resume
- 5) Evaluate and tune system performance
- 6) Install and configure network components
- 7) Assist end users by interfacing with vendors and suppliers for ordering, installing and maintaining new hardware/software and for effectively integrating the technology into the Hospital’s technology
- 8) Keep abreast of IT and Network Technology trends and assess the potential impact for CHI St. Luke’s strategic plans
- 9) Measure and tune performance for optimum response time and network availability
- Network Systems Administration and Support
Related to Network Support Technician Resume Samples
Network Support Engineer Resume Sample
Work Experience
• Primary responsibilities include supporting, maintaining, and troubleshooting complex network infrastructures and services (VoIP, Video, BYOD, Wireless, remote access, firewalls, load balancers, cloud, virtualization, and automation) internal to the company as well as with External Clients, Vendors and Managed Service Pr...
Professional Skills
• Strong interpersonal and communication ski...
• Strong social, and facilitation skills alo...
• Excellent organization skills including th...
Network Support Specialist Resume Sample
Work Experience
• Participates in Business Continuity Management
• Contributes to internal and external audits
• Provides input to the capital plan
• Interfaces with Corporate Audit and regulators to ensure compliance with IS audits
• Defines/enfor...
Professional Skills
• ) Experience supporting a Windows environm...
• Experience in troubleshooting Skills in Ju...
• Strong written and verbal communications, ...
Network Technician Resume Sample
Work Experience
• Provides first line technical support on data, voice or video networks for internal and/or external customers; answers routine technical questions; recommends and implements approved course of action
• Performs data or voice network configurations and configuration changes of various voice or data ...
Professional Skills
• Good interpersonal skills as well as excel...
• Excellent oral and written communications ...
• Able to use communications skills (includi...
Analyst, Network Resume Sample
Work Experience
• Maintain sniffer Tool’s Application and Business Group currency
• Travel for key stakeholder meetings
• Two to Fouryears of experience with Infrastructure and/or Change Management in an ISP or large-scale network operations environment can be substituted
• &n...
Professional Skills
• Strong analytical and logical skills, Stro...
• Strong communication skills Spanish and En...
• Excellent computer/keyboard skills with ad...
Manager, Networking Resume Sample
Work Experience
• Experience in managing relationships and influence within a customer and with external third parties that formulate a customer’s strategic thinking and actions
• Participate in the pre-sales process with services sales, Engagement Managers, and consulting architects to understand customer’s busines...
Professional Skills
• Experience coaching, training and mentorin...
• Experience consulting to external clients ...
• Experience in end-to-end marketing includi...
Network Professional Resume Sample
Work Experience
• Provides first line technical support on data, voice or video networks for internal and/or external customers; answers routine technical questions; recommends and implements approved course of action
• Performs data or voice network configurations and configuration changes of various voice or data ...
Professional Skills
• Capability to lead Cisco Unified Communica...
• Cisco Unified Communications Manager Busin...
• Unity Connections (CUC) - Voice mail