Night Auditor Resume Sample
Carter Schmitt
5115 Kole Forks,
Detroit,
MI
+1 (555) 320 2005
Work Experience
Senior Night Auditor
07/2017
-
PRESENT
Phoenix, AZ
- Thorough understanding of GTLC’s policies and procedures
- Previous experience as a Night Auditor, or similar position
- Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters’ fees, tips paid out and settlements by type and cashier
- Min 1 year experience in hospitality
- Maintain reports and prints required reports
- Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-w
- Fluent in English and local language language with a third language as an asset
- Reports to the Concessions Manager
Night Auditor
09/2013
-
06/2017
New York, NY
- Be knowledgeable about the hotel layout and services. Be aware of the hotel’s outlets and departments’ hours of operation. Be familiar with the location of guests’ rooms as well as their amenities
- Understand how to respond to emergency procedures in the hotel including bomb threats, police, fire rescue, and ambulance emergencies.
- Reconciliation of day’s activities
- Handle guest’s incoming calls within three rings with enthusiasm and great attention to detail. Use proper and professional telephone etiquette and report guest problems by using the AYS system
- Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging/brand basics
- Supervise Night Audit Staff. Oversee staffing levels and make adjustments to en
- Lift and carry 10+ lbs
- Reports to the Guest Services Manager
- Responsible in registering guests into their rooms
Hotel Night Auditor
07/2010
-
06/2013
Chicago, IL
- Responsible in checking out guests and closing their accounts
- Serving as an information source primarily regarding the Hotel
- Maintaining a cash float of $500.00, to allow guests to settle their accounts or exchange currency
- Complete room and tax posting
- Print daily reports as specified
- Verify billing for Fairmont President’s Club
- Print departure folios for guests
- Print registered guest list for Fairmont President’s Club.Review FPC no shows
Education
Indiana Wesleyan University - Kokomo Campus
2004 - 2009
School's Degree in Computer
Professional Skills
- Basic Knowledge of accounting, mathematical skills and computing skills
- Able to work independently, has good judgment, problem solving, and decision-making skills. Organization and time management skills; Service oriented
- Sales skills and accounting skills valuable
- Strong Communication skills (verbal, listening, writing and reading)
- Strong computer skills. Comfortable learning new systems quickly
- Excellent attention to detail and good computer skills
- Intermediate to advanced computer skills (experience with xx systems)
How to write Night Auditor Resume
Night Auditor role is responsible for computer, basic, accounting, organizational, interpersonal, software, research, planning, organization, articulate.
To write great resume for night auditor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Night Auditor Resume
The section contact information is important in your night auditor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Night Auditor Resume
The section work experience is an essential part of your night auditor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous night auditor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular night auditor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Night Auditor resume experience can include:
- Strong computer skills in using MS Office Suite (Excel, Word, Outlook)
- Basic mathematical skills and abilities to operate a 10-key by touch rapidly and to perform mathematical calculations accurately
- Effectively work the overnight shift with no demonstrated decline in productivity or accuracy
- Cleaning dutiesSkills and qualities to consider about yourself
- Demonstrated experience leading a team, including cost control, performance management and training
- Proven ability to balance a variety of conflicting priorities while considering all aspects of the job (i.e. Financial, Operational, Human Resources)
Education on a Night Auditor Resume
Make sure to make education a priority on your night auditor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your night auditor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Night Auditor Resume
When listing skills on your night auditor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical night auditor skills:
- Good computer keyboarding skills and the ability to use computer systems and software effectively and efficiently
- Proven strong leadership skills and the ability to train, motivate and lead a team to achieve high levels of service excellence is required
- Good standard of education required (including numeracy and literacy skills)
- Consistently professional attitude and behavior with effective listening and communication skills
- Excellent communication skills, articulate and friendly manner of speaking
- Effectively operate a multi-line switchboard, business-band radio and paging system
List of Typical Experience For a Night Auditor Resume
1
Experience For Franchised Night Auditor Resume
- Have strong communication skills & a pro-active approach to your work
- Have great organisational and administration skills
- Refined telephone communication skills
- Excellent interpersonal & communication skill
- Displaying a strong understanding of hotel emergency procedures (fire, disabled guests etc.)
2
Experience For Hotel Night Auditor Resume
- Preparation of invoices for guests debarking prior to cruise end
- Need to work as part of the night reception team providing an efficient, effective and attentive service to all our guests
- Perform out-bound calling efforts as scheduled and prioritized by supervisor or ETS system
- To validate billing
- Validate billing - Draw up the day's statistics and accounts report
3
Experience For Relief Night Auditor Resume
- Provide excellent customer service as defined in GuestPath program
- Efficiently operate a modern photocopier
- Computer and Microsoft Excel experience is helpful, but not required
- Experience as a Night Auditor in a hotel
- Mature, emotionally stable, responsible with good initiative and commitment to detail and thoroughness
- One to two years of customer relations experience
- At least one year experience as a Front Desk Agent in a hotel
- Previous experience as a Night Auditor is a distinct advantage
- Make constant observations of team member’s performance to assure excellent customer service levels
4
Experience For Hilton Milwaukee Night Auditor rd Shift Resume
- Ensure all guests receive a friendly, efficient and error free check-in and check-out experience
- Ideally have a good knowledge of Opera
- Able to operate autonomous and make decisions
- Some food and beverage experience in order to serve on the bar and prepare room service orders with confidence
- Ideally have a good knowledge of Opera.
- Youre good with computers
- Strong command of the English language both verbally and written. Other languages helpful but not required
5
Experience For Guest Service Agent / Relief Night Auditor Resume
- Previous customer service experience in a similar role
- Excellent people motivator
- Experience in a similar position in a luxury hotel or resort
- Experience with data-entry
- Front desk/night audit experience at a full service hotel
- Effective and punctual written and verbal communication in order to update relevant colleagues and department
- One year related experience and or training
6
Experience For Senior Night Auditor Resume
- Infogenesis point-of-sale system experience desired
- To provide a friendly welcome and excellent service over the phone and on the guests arrival to the hotel
- Provides excellent customer service to all guests
- Ensuring correct complaint handling, both orally and in writing
- Making sure that on the shift everyone is briefed about incoming and outgoing
- Working closely with the Management Team to produce reports, monitoring the results and auditing controls in place
- Answering of all incoming telephone calls and transferring calls to appropriate guests or department employees as necessary
- Walking and standing are required the rest of the working day
7
Experience For Intercontinental Milwaukee Night Auditor rd Shift Resume
- Maintaining and processing period transaction data and reports, and daily revenue reporting
- Monitoring — Monitoring/Assessing performance individuals, or organizations to make improvements or take corrective action
- Assisting Night Manager in supervising hotel operational during Night time
- Assisting Night Manager in Handling guest complaint during night time
- Assisting Night Manager in Handling emergency and urgent matters which occur during night time
- Assigning appropriate guest room accommodations during hotel checking
8
Experience For Now Hiring Night Auditor Resume
- Understanding and enforcing the Hotel’s health and safety procedures
- Greeting and registering guests via a centralized registration computerized system
- Posting and balancing accounts receivable vouchers
- Assuring always to print the back up reports before going off-line
- Performing front desk, Hotel Operator (PBX), and cashiering functions from 11pm until 7am, 5 nights per week
- Carrying out any room service request during night
- Inputting report figures; complete reports according to standards
- Checking-in and checking-out our guests in an efficiently in a professional and knowledgeable manner
- Using proper accounting procedures to correct discrepancies
9
Experience For Best Western Plus-hotel Night Auditor Resume
- Booking hotel reservations and handling cancellations
- Coordinating with casino personnel to secure accommodations and provide VIP service for gaming
- Selling and redeeming gift certificates
- Tracking sick calls, overtime and tardies of employees. In addition, covering the post of sick and off employees
- Solving problems to the best of your ability
- Working with fellow employees in the Front Office as well as other departments in a cooperative and friendly manner, as to develop team spirit
10
Experience For Sb-hotel Night Auditor Resume
- Maintaining a neat and organized work area to project a professional image of the Hotel
- Filing of system account checks with final system account invoices for Chief Purser eoc box
- Balancing of amenity database and provision of back up to Chief purser
- Logging guest issues in front desk logs and ensures follow up completed
- Providing US Dollars and foreign currency exchange services to guests
- Providing Cash Advances and Foreign Currency Account Payments to guests
- Understanding of the highest level of service
- Providing information to the guests about the hotel and The Hague
List of Typical Skills For a Night Auditor Resume
1
Skills For Franchised Night Auditor Resume
- Adhere to any and all policies of THE HOLIDAY INN WORLD’S FAIR PARK Hotel and Benchmark Global Hospitality (including the Appearance Standards Policy)
- Professionally represent “THE HOLIDAY INN WORLD’S FAIR PARK Hotel” while presenting a warm, professional, and refined demeanor with guests and fellow team members
- Good analytical and Numeric skills
- Attention to details with good organizational and efficient time management skills
- Strong customer service skills, compassionate, courteous and respectful
- Needs to have excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
- Multi tasking, planning and organization skills
- Communication skills (verbal, listening and writing)
2
Skills For Hotel Night Auditor Resume
- Demonstrated experience in handling guest complaints and emergency situations
- Effectively communicate any issues from the overnight shift with hotel management the next morning
- Effectively use empowerment to resolve all problems
- Demonstrate the COM! qualities at all times of Be Responsive, Be Respectful and deliver a great customer experience
- Clear,concise written and verbal communicationskills
- Entry level position, no prior experience required
3
Skills For Relief Night Auditor Resume
- Hotel experience or similar customer service experience of at least one year
- Computer Skills, Opera PMS
- Computer knowledge/Excel and arithmetic skills required
- Supervise and effectively train and coach Guest Registration Desk Staff, Cashiers and Switchboard Operators
- Verifying that departing guests have experienced superior hospitality
- Understanding of and experience with general accounting concepts
- Experience handling cash, accounting procedures, and general administrative tasks
- Proficient using a computer, good knowledge of excel and basic accounting principles
4
Skills For Hilton Milwaukee Night Auditor rd Shift Resume
- Manual dexterity and coordination to operate office equipment including 10 key adding machine, personal computers, fax machine and photo copier
- Previous night audit/accounting experience or equivalent training required
- Previous experience working within a similar environment with a Front desk system
- Experience handling all Front Office functions
- Previous experience working in a hotel Finance Department
- Able to organize, prioritize, manage and maintain focus on multiple tasks and service details – during high and low business volume
- To be able to run the Night Audit and have a good understanding of the process
5
Skills For Guest Service Agent / Relief Night Auditor Resume
- Operate Maestro Property Management System and associated credit card batching functionality
- Strong in developing relationships with team members, accounts, representatives and other key business partners
- Contributes to guest experience by providing personal and memorable service
- Impeccable grooming and excellent command of both written and spoken English
- Good working knowledge of Word, Excel, Outlook, PowerPoint
- Ensure the effective management of room allotments in the PMS as per guidelines to maximize selling opportunities
6
Skills For Senior Night Auditor Resume
- Six (6) months previous front office and bookkeeping or audit experience required
- Resolves problems in an efficient manner using good judgment and personal resources, sometimes while under pressure
- Experience in using PMS Opera
- Experience at a Front Desk in a similar resort setting
- Previous experience in an Accounts function
- Previoux experience in Front Desk function
- 6 months previous experience at a hotel front desk
- Previous experience of Accounts/Finance in the leisure, hotel, or retail sector
7
Skills For Intercontinental Milwaukee Night Auditor rd Shift Resume
- A valid driver's license is required. Ability to drive both standard (manual) and automatic vehicles is an asset.
- Previous experience in a Night Audit position an asset
- Consistently demonstrate the Wyndham Brand and Hotel specific standards for arrival and departure process
- Operate telephone switchboard station, process requests for wake up calls, and advise guest of any messages
- One year hotel Night Audit experience required
- Sublimate costumer experience and make it unique
- Experience of a front desk system
8
Skills For Now Hiring Night Auditor Resume
- Strong computer literacy is also an asset for this role (MS Excel, Word, Outlook, etc)
- Experience in a hotel environment with an interest in Finance
- Strong knowledge of Opera system is advantageous
- Experience as a night auditor in a hotel
- Front Office work experience
- Direct hotel experience in Night Audit
- Operate a computer, calculator, phone and other office equipment
- Excellent and fluent in written & spoken English
9
Skills For Best Western Plus-hotel Night Auditor Resume
- Computer literate, experience with OnQ
- Knowledge of front office system operations and Excel experience helpful
- Micros point-of-sale system experience desired
- Excellent knowledge of Opera or a similar property management system
- Escort VIPs to room and check them in prior to arrival
- Previous experience in a similar role, preferably in a hotel environment
- Previous Night Audit experience in a hotel/resort
- Previous work experience in the same position in 4/5 stars hotels
10
Skills For Sb-hotel Night Auditor Resume
- To be able to operate the Switchboard and deal with message/enquiries in an efficient manner and to be knowledgeable about voicemail, DDI and Internet Services
- To operate a proper handover system between shifts in order to maximize guest satisfaction
- Welcome all Priority Club Members and offer snack/water
- Previous experience with Office organization
- Previous experience with Opera and Micros would be an advantage
- Experience at Front Office
- Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner; introduce guests personally to front desk agents
- Experience with OPERA and knowledge of Microsoft Word, Excel and Outlook
List of Typical Responsibilities For a Night Auditor Resume
1
Responsibilities For Franchised Night Auditor Resume
- Effectively communicating and implementing new policies/procedures for all departments
- Thorough understanding of basic math and accounting skills
- Support for our International Staff programs and the ability to effectively train and coach International staff
- Carrying, lifting or pulling items weighing up to 40 pounds
- Scheduling and implementing training plans
2
Responsibilities For Hotel Night Auditor Resume
- Handling and resolving guest complaints, including follow up in a timely manner
- Greeting and welcoming hotel/casino guest in an enthusiastic, friendly manner
- Carrying out any room service or other requests during night
- Auditing guest accounts to ensure that room rates and market codes are correct and congruent
- Running the night systems audit and ensure all data is accurate
- Ensuring that the guest's needs and special requests are met
3
Responsibilities For Relief Night Auditor Resume
- Securing proper payment and deposits for hotel accommodations
- Invoking service recovery when appropriate
- Assisting hotel/casino guests with information and directions
- Completing month-end and year-end audit reports
- Handling guest issues
- Providing five star service to our internal and external guest
- Serving alcoholic and non-alcoholic drinks on the Bar
4
Responsibilities For Hilton Milwaukee Night Auditor rd Shift Resume
- Organizing guest transport (taxi, train, bus etc.)
- Communicating the shift notes & finding to the appropriate departments for follow up
- Answering telephones and communicating to other departments via Mike/Radio
- Ensuring the current day’s revenue balances are reconciled
- Ensuring payments to guest ledgers have been processed
- Moving about the public and guestroom areas
- Starting wage of $11 per hour
- Running Night Audit clouser procedures
- Ensuring that the customer promise is delivered and that customers are satisfied
5
Responsibilities For Guest Service Agent / Relief Night Auditor Resume
- Starting wage of $11 per hour, with yearly merit based-increases
- Working knowledge of Courtyard PMS an asset
- Constant standing for long periods of time, walking 10 – 20 ft., balancing, twisting, reaching and bending
- Occasionally sitting, reaching, lifting up to 50 lbs., carrying, hearing
- Frequent bending, kneeling and stooping, lifting up to 15kg, climbing ladders and up to 5 floors of stairs
- Assist in keeping offices clean by emptying trash cans, vacuuming and wiping down surfaces and equipment as needed
6
Responsibilities For Senior Night Auditor Resume
- Assist guests with late night, or early morning in room dining requests, including taking of orders and delivery thereof
- Ensure compliance with: Accounting, Quality Assurance, Loss Prevention, Operating Procedures, and Standard Operating Procedures
- Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys or card
- Ensure the nightly end of day reporting is complete, ensuring accuracy in balancing accounts
- To ensure accuracy and efficiency in posting all transactions and in the handling of all funds including cash, payment for city ledger, etc
- The Overnight Auditor is responsible for the auditing of all charges and postings, making any necessary corrections and reporting
- A welcoming personality and PASSION for delivering outstanding customer service
- Secure payment, verifying and adjusting billing as needed
- Prepare shift briefing for morning staff advising of any FPC no shows or early FPC arrivals
7
Responsibilities For Intercontinental Milwaukee Night Auditor rd Shift Resume
- Responsible for issuing and controlling of all keys including master keys at front desk
- Performs routine operations of the hotel front desk during the night shift, including the operation of a cash register and recording of financial transactions
- End of Cruise Auditing, Micros Close Down, audit documents to chief purser, preparer cruise end filing, system account closing
- Be working closely with the Management Team to produce reports, monitoring the results and auditing controls in place
- Support positive rating on TripAdvisor by promoting review channels to guests and distributing the Trip Advisor cards
- To ensure the proper functioning of operations needing costumer passage at the reception: check-in, check-out, billing, removal, information…
- The responsibilities include assisting in overseeing any area of the Front Office during the overnight shift
- Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures
- Check guests in and out with an emphasis on fulfilling requests, adhering to established credit policies and maximizing revenue
8
Responsibilities For Now Hiring Night Auditor Resume
- Confidence in fulfilling a customer facing role, dealing with guest requests, requirements and complaints in a prompt, efficient and professional manner
- Responsible for all aspects of resort telephone service ( activating, and deactivating guest phones, setting up wake up calls)
- Activate room keys if keys are lost by verifying guest identity by checking I.Ds
- Complete end of day activities including posting charges to accounts, run night audit back-up, and roll the date
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Education
- Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report
- Hotel rate yield management, balancing hotel inventory, identifying potential walks
- Responsible for maintaining a $500 cash bank and supervisor's $4000 bank and adhering to cash
9
Responsibilities For Best Western Plus-hotel Night Auditor Resume
- Actively seeking feedback from employees & guests, taking action to improve guest satisfaction scores
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleaguesd
- Identify any training needs of Reception/Front Office staff and communicating these to the Night Manager
- Uphold staff appearance and grooming to exacting Fairmont standards
- Ensure the entire Front Office and the surrounding areas, including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy
- In the absence of the Night Manager, monitor and inspect overnight cleaning team, ensuring the highest level of cleanliness and work efficiencies at all times
- To help encourage customer loyalty by developing friendly personalised relationship and by ensuring that the Le Club standard are followed
10
Responsibilities For Sb-hotel Night Auditor Resume
- Work over a seven day period with shifts both morning and evening
- Handles telephone communications taking and delivering messages
- Conducts “Huddle” meeting with incoming shift to discuss special needs, requests and sales strategy to maximize revenue
- Operational knowledge of the two-way radios and the switchboard, including correct telephone etiquette and taking of guest and staff requests
- Monitor guest no-show, check-in, and checkout procedures including the proper handling of guest reservations and cancellations
- Assist in the closing of daily work for all outlets and posting correct daily totals. Balance Room Charges
- Critically review daily cash and sales transactions for hotel properties including lodging, food and beverage, retail, and tour operations
- Prepare reports and reporting package for management and accounting
- Participate in all training and cross training programs
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