Night Manager Resume Sample
Leora Waelchi
38659 Kyler Prairie,
Los Angeles,
CA
+1 (555) 520 4363
Work Experience
Night Manager
07/2017
-
PRESENT
Philadelphia, PA
- Communicates with sales/catering and all other departments as needed on the outcome, challenges and successes of all functions
- Coaching and counseling of Assistant Managers, Night Auditors and employees
- Chairing monthly communication meetings
- Promoting and participating in special events and employee outings
- Ensure that all financial reporting is maintained and accuratensuring accuracy of payroll
- Complete monthly and quarterly projects as necessary
- Actively see feedback and follow up on Guest comments
- Develop and implement new systems and standards for Night Audit
Assistant Night Manager
04/2010
-
01/2017
Boston, MA
- To act on behalf of the Executive Offices with the authority to ensure company and Hotel standards and procedures are maintained
- Ensure the daily audit is balanced and any discrepancies are brought to the Comptroller’s immediate attention
- Complete daily backup of the Property Management System
- Balance the day’s charges, making corrections as necessary
- Trains staff and monitors adherence to all hotel and partner companies’ policies and procedures to reduce bad debts and rebates
- Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed goals
- Supervise, support, and assist as required all of the nightly operations of the hotel
- Practice and maintain Fairmont Hotels & Resorts and The Fairmont Waterfront standards and procedures
- Prepare for and execute the end of day process for the Front Office, Restaurant, Lounge, and In Room Dining systems, as well as restore their systems for the next day’s operations
Night Manager Tuscany
05/2006
-
01/2010
Chicago, IL
- Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
- Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
- Comply with Four Seasons’ Work Rules and Standards of Conduct
- Basic leadership skills including coaching, motivating, counseling, and disciplining
- Investigate all service and safety issues reported during the shift to find their cause, and give recommendations to avoid repeat issues
- Write and/or supervise the completion of incident reports
- Monitor investigations to their timely conclusion, ensuring appropriate follow-up with guests and visitors and documenting all contacts
- Monitors and ensures compliance with all Guidelines to Operations
- Directs, monitors, and assists all overnight staff
Education
University of Phoenix - Fort Collins Learning Center
2002 - 2006
Bachelor's Degree in Hospitality Management
Professional Skills
- Good reading and written language skills (English), basic arithmetic, organizational skills, interpersonal skills, telephone
- Strong Guest Service orientation with excellent interpersonal and training skills
- Demonstrates excellent check cashing skills
- Excellent interpersonal skills with the ability to effectively communicate with all levels of staff, guests and external contacts, both verbally and written
- Demonstrates excellent sales skills
- Strong sense of being a team player with great communication skills
- Has strong leadership skills and ability to manage team members and drive to achieving goals
How to write Night Manager Resume
Night Manager role is responsible for interpersonal, customer, leadership, training, computer, basic, manager, languages, english, payroll.
To write great resume for night manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Night Manager Resume
The section contact information is important in your night manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Night Manager Resume
The section work experience is an essential part of your night manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous night manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular night manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Night Manager resume experience can include:
- Focus on the guest experience by delivering excellent service and effective problem solving
- Strong guest service orientation and training skills background
- Excellent organizational, written/verbal communication and interpersonal skills
- Strong Leadership skills, able to lead employees to achieve the department’s vision and measurable goals
- Strong Supervisory and Staff Management skills
- Excellent organization and delegation skills
Education on a Night Manager Resume
Make sure to make education a priority on your night manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your night manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Night Manager Resume
When listing skills on your night manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical night manager skills:
- Acting with a sense of urgency and possessing the knowledge to prioritise tasks effectively and delegate to maximise efficiency within the business
- Has good selling and customer focus skills
- Positive outlook and demonstrated supervisory skills
- Strong computer skills required, knowledge of Opera Property Manager system is an asset
- Strong written and verbal communication and computer skills
- Ensuring that all operational standards and procedures within the depot are carried out effectively
List of Typical Experience For a Night Manager Resume
1
Experience For Assistant Night Manager Resume
- Performing the role of Receptionist where needed Key Skills and Experience Excellent interpersonal skills, with the ability to communicate at all levels
- Ensure all staff members are aware of the ongoing functions and effectively escort guests to the desired event
- Effectively deal with internal customers and external guests, which requires tact, patience, and diplomacy
- High level of interpersonal skills to handle sensitive situations
- Ensuring effective supervision, training, development, performance counseling, providing motivation and a sense of empowerment to employees
2
Experience For Relief Night Manager Resume
- Demonstrating excellent Guest Service and maintaining a high level of employee relations
- Be a team player - collaborate with other departments, particularly housekeeping, engineering and food and beverage to deliver a seamless guest experience, and
- Conversant in Health and Safety regulations with prior training in Fire & Emergency response/evacuations
- Represent the hotel and senior management, taking responsibility for the security of the hotel and guest experience in their absence,
- Assist to lead, train, motivate and develop the front office and overnight team for success, ensuring our strong service culture remains optimum
- Good knowledge in hotel operation in general
3
Experience For Night Manager Tuscany Resume
- Previous experience as a Night Audit/Front Office Supervisor required
- Has good knowledge in hotel safety and security
- Strong personal initiative with a desire to achieve results above expectations
- Excellent knowledge in revenue management
- Previous experience at supervisory level within Rooms Division
- Post-secondary education in Hotel Management a strong asset
- Keeps effective key control
4
Experience For Night Manager FS Resume
- Operate the telephone and take detailed written messages at the same time
- Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations
- Handles guest complaints/comments/problems/requests in a very professional manner and always strives to provide a quality guest experience
- Maintain good public relation with guests
- Previous experience with OnQ Property Management System
5
Experience For Resort Night Manager Resume
- Promoting the highest levels of service to guests and clients of the hotel when being dealt with by front desk staff, maximising guest satisfaction
- Staying current of industry/competitive trends and making recommendations for improvement
- Checking of Paid outs, Refunds and allowances made during the day
- Articulating an in-depth understanding of guest needs and use guest feedback to constantly evolve the quality of service delivered by the front of house team
- Working knowledge of business English, spelling and arithmetic; ability to make arithmetic computations accurately and with reasonable speed
- Ensuring all control procedures for revenue processing are adhered to at all times
- Balancing of all credit card transactions, Food & Beverage room postings & rooms audit
- Running Night Audit closure procedures
- Serving as a point of contact for regular and VIP residents
6
Experience For Trainee Night Manager Resume
- Training and development of night team
- Ensuring safety and security of guests and staff
- Auditing income and revenue reports
- Ensuring procedures are followed when dealing with intoxicated person, thefts, evictions, cash escorts and lost and found articles
- Solving difficult guest situation
- Optimising fleet utilisation
- Working closely with the site management team to drive standards and continuous improvement initiatives
7
Experience For Accommodation Services Night Manager Resume
- Ensuring compliance with the relevant Aviation Security requirements
- Representing the General Manager and other senior managers in their absence, taking full responsibility of the residence
- Process guest check-ins by confirming reservations, assigning room and issuing activating room key
- Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
- To assist in maintaining the operating costs and achieving maximum sales and profitability in Front Office
- Overall supervision of operating departments during overnight hours (i.e. Housekeeping, Room Service, Security & Night Cleaners)
- Ensure the cleanliness/neatness of the hotel including back of house areas by monitoring night cleaning activities
8
Experience For Franchised Night Manager on Duty Resume
- Actively seeking feedback from employees and guests, following-up and taking action
- Monitors staff activities to assure that standards are being met, staff is being supported and guest needs are being met
- Ensure cash handling and auditing procedures are in compliance with established Accounting policies and procedures
- Supervision of all colleagues under his/her direction, including Housekeeping and Stewarding
- Prepare the daily sheet and organize a morning briefing with FO morning shift (handover to the shift leader eventual problems)
9
Experience For Casual Assistant Night Manager Resume
- Handle any management issues or emergencies that arise, recording them as required, and implementing the necessary actions to bring them to resolution, and
- Assist in maintaining the operating costs and achieving maximum sales and profitability in Front Office
- Responds to employee situations by suspending employees pending investigation, when appropriate, following Carlson Managed Hotels & Resort’s policies
- Be fully conversant and adhere to Marriott Standard Operating Procedures and Brisbane Marriott Local Standard Operating procedures for the Night Audit function
- Maintain and conduct regular associate training and record keeping
10
Experience For Night Manager / Duty Manager Resume
- Manages night operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Assist in enforcing decisions made by fellow managers. Act as Manager-on-Duty for supervisory and line associates during the second and/or third shift
- Be responsible for meetings that are going on in the building
- Assist with set ups and locking up building when shift is over
- Carry out the daily closing and a data backup of the software system for Reception and accounting
- Provides coaching and mentoring to the Front Office team, both Colleagues and Leaders that provides a platform for future development of all
- Execute departmental Health & Safety mandate including WCB policies and practices, promoting a safe work environment
- Welcome guests to the hotel and bid farewell to departing guest while adhering to Brand Standards
- Work with the night housekeeping team to ensure that all public areas are cleaned and are kept in uncompromising level of cleanliness
List of Typical Skills For a Night Manager Resume
1
Skills For Assistant Night Manager Resume
- Previous Front Office experience in a “lead” or supervisory role, including a strong working knowledge of Front Office operating systems
- Computer skills including spreadsheet preparation and word processing
- Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills
- Direct and assist staff, ensuring that all work is completed effectively
- Has at least 2 years of previous experience as Duty Manager in City Hotel;- Has strong knowledge of Rooms operation (Front Desk, Housekeeping, Bell Desk)
- Possessing an in-depth understanding of how to drive all emotional and transactional aspects of the gust experience in a busy luxury hotel
- Having a good understanding of how to manage individuals from a variety of departments
- Liaising with all departments to ensure effective running of day to day tasks
- Maintaining effective operational service to meet our demanding customer service requirements
2
Skills For Relief Night Manager Resume
- Developing and maintaining excellent staff relationships with your team of warehouse operatives and drivers
- Ensuring effective interface between Management, Duty Managers, Reception & Porters
- Accounting experience an asset
- Building a strong team spirit and a network of relationships that stretches beyond the centre
- Experience of working with and supervising a winning team
- Demonstrate what it means to be Simply Welcoming by assisting on the desk, and role modelling to the broader night team,
- Previous experience of managing or supervising a team
- Previous experience of training and developing team members
- Experience of setting and achieving KPIs
3
Skills For Night Manager Tuscany Resume
- Solid understanding of technical aspects of plumbing, carpentry, electrical systems etc
- Experience in leading and supporting a team
- Proactive attitude with proven track-record of delivering continuous improvement and cost saving initiatives
- Ambitious, hard-working and effective
- Proven track record in guest relations, problem solving
- Previous accounting experience an asset
- At least have two years related working experience
4
Skills For Night Manager FS Resume
- Previous experience of working nights is desirable
- Review schedules regularly to ensure maximum productivity while ensuring excellent guest service
- Brand new team, pre-opening experience
- Ensure and enforce delivering of an on brand arrival and departure experiences throughout every guest stay
- Previous experience working at Night Manager/Assistant Manager level within a 4 or 5 star property
- Previous experience of carrying out the Night Audit
5
Skills For Resort Night Manager Resume
- To be able to operate Mitel Switchboard and Voicelink messaging system
- Previous supervisory/management experience in Front Office
- Previous Night Audit experience
- Previous or current Hotel nights' experience in a supervisory or management position
- Previous supervisory experience in nights within the hotel sector
- Previous experience of the newspaper and magazine distribution industry
6
Skills For Trainee Night Manager Resume
- Able to work in a team, prioritize tasks and capable to handle stressful situations
- Acting as a resource for other departments facing operational issues and being a model for problem solving by responding with a sense of urgency and poise
- Providing training and coaching and identifying staff development needs
- Briefing all shift team members about incoming and outgoing guests, special requests, including early/late departures and room changes,
- Providing all necessary guest service as they pertain to the Front Desk during the evening hours
- Handling guest’s billing and FO administration according to hotel standard
- Promoting and implementing the visions and values of the business ensuring that they are understood and applied by all staff
- Seeking a new exciting challenge in your life!
- Knowing how to be at your best – and exceeding expectations
7
Skills For Accommodation Services Night Manager Resume
- Supervising the night team and supporting the Night Manager in the absence of the Front Office and General Manager
- Checking for guest discrepancies & processing no-shows
- Managing and resolving guest complaints
- Ensuring that all Keys/Ving cards are accounted for and the proper action and documentation completed for lost cards
- Handling room blocking based on guest’s need
8
Skills For Franchised Night Manager on Duty Resume
- Making reports according hotel’s standard
- Running night audit ensuring that all figures on PMS and POS are balanced
- Handling guest complaint during night time
- Handling emergency and urgent matters which occur during night time
- Managing all areas of the hotel during the night shift
9
Skills For Casual Assistant Night Manager Resume
- Maintaining the depot at all times ensuring that all legal, health and safety and Company policy requirements are strictly adhered to
- Managing and developing all members of the team
- Managing drivers and planning shifts to ensure compliance with all transport regulations
- Managing a medium-large sized operation and being able to liaise at all levels
- Assisting with daily Front Desk procedures/tasks including check in’s and outs
- Being present in the lobby during the night shift; be there to ensure every guest receives a warm welcome,
- Ensuring compliance with transport legislation and company policy
- Understanding of Night Audit Procedures
- Seeking a flexible schedule
10
Skills For Night Manager / Duty Manager Resume
- Being able to make impactful decisions independently
- Having thorough knowledge of the function of property management systems (Opera)
- Working knowledge of facilities & equipment
- Training and coach night (3rd shift) employees on established systems
- Ensuring all policies and procedures are adhered to
- Providing accurate nightly KPI reports
List of Typical Responsibilities For a Night Manager Resume
1
Responsibilities For Assistant Night Manager Resume
- Plan and prioritize with excellent organizational skills
- Good customer service skills and ability to deliver high quality service and interact with all types of customers
- A high level of personal presentation Proven experience in Front Office staff training
- Handle guest complaints efficiently and effectively
- Progressive career in Front Office in 5 star hotel with at least 5 years experience in similar role. International hotel experience is desirable
2
Responsibilities For Relief Night Manager Resume
- Effectively deal with guest problems and complaints immediately
- Previous experience in a similar capacity at a luxury hotel. Two years Front Office supervisory experience required
- A naturally inspirational leader with proven experience of this
- Maintaining an excellent level of customer service and guest comfort at all times
- Effective management of incoming and outgoing calls: professionalism
- Organize and plan the night shift of the SBU as per processes and standards, so as to enable the efficient and effective operation of the SBU during the night
- Experience in First Aid procedures, Emergency evacuation and Crisis response would be advantageous
- Ensure all team members are prepared and well-informed to deliver guests an exceptional experience from check-in through check-out
3
Responsibilities For Night Manager Tuscany Resume
- Establish effective goals, measurements and action plans for the department
- Very good knowledge of hospitality operations and processes
- Valid visa to be able to work in New Zealand for at least 6 months
- Able to lead and motivate the team, strong customer services sense
- Strong knowledge of Opera/ PMS
- Experience in similar or supervisory role
- Experience in Front Office environment
4
Responsibilities For Night Manager FS Resume
- Experience in a front office/night audit/finance role
- This role requires a valid NSW Responsible Service of Alcohol competency card and First Aid qualifications
- Experience in a similar position in Front Office
- The ability to act as the principal contact for our well-travelled international guests and the proven ability to anticipate guest needs and go the extra mile
- A valid First Aid Certificate
- Previous Night Manager/Assistant Night Manager experience within a luxury 5 hotel
- Worked in a similar role where there is a strong customer focus and a fast paced environment
- Previous experience in an equivalent front office or guest relations managerial role, ideally within a hotel's front office environment,
5
Responsibilities For Resort Night Manager Resume
- Previous Nights / Front Office experience
- Supervisory experience is highly regarded
- Experienced in emergency response procedures (Fire & Life Safety)
- Setting clear structure during the night audit shift to ensure everything is covered within the shift
- Maintaining appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
- Managing a large operation and the ability to liaise at all levels
- Welcoming the guests
- Enrolling guests in our IHG Rewards Club Programme (monthly target for the night team)
- Ensuring rooms revenue is maximized, balancing average rate and occupancy
6
Responsibilities For Trainee Night Manager Resume
- Ensuring at all employees within Front Office Night Audit Team are fully aware of the daily inventory, yield and revenue management, and sell rates
- To liaise with day Shift leader, Housekeeping and Room Service regarding VIP and all other special arrivals of the day. Ensure VIP policy is followed
- To be able to roaming guests, assist them with their luggage and ensure is being follow up by the team
- To understand and follow the car parking procedures and ensure is being follow up by the team
- To handle guest complaints according to the LEARN and empowerment processes, referring to the Reception Management
- To ensure the smooth operation of the night shift and to oversee all operating departments during the night
- Maximize our brand by promoting our upsell program and managing guest appeasement's
- Raise Environmental awareness among the Front Desk team by supporting and contributing to hotel and departmental initiatives (JDP, CES and LQA)
7
Responsibilities For Accommodation Services Night Manager Resume
- Ensure correct and accurate cash handling in all operating departments
- Supervision and performance of all night audit functions, ensuring the proper balancing and control of hotel revenue, both rooms and food & beverage
- To assist with meeting and escorting of VIP guests
- In charge of planning of the FO department during the night
- Check existing and create new procedures in all revenue centres ensuring they do not hinder the service provided to the guest
- Occasional walking and standing throughout shift
- Contsant standing and walking throughout shift
- Proactively resolving guest issues or complaints, and encouraging the team to feel empowered to do the same,
8
Responsibilities For Franchised Night Manager on Duty Resume
- Take ownership of hotel security, complying with fire regulations and all health and safety legislation and instigating these processes as required,
- Ensures all associates are adhering to proper cash handling procedures and monitors overage/shortages
- Lead by example by demonstrating the Hallmarks and guiding principles in their role continuously
- Verifies all employees are adhering to proper cash handling procedures and monitors overage/shortages
- Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
- Process guest check-outs including resolving any late and disputed charges
- Investigate all guest complaints and deal with them accordingly ensuring comprehensive reporting is done for subsequent follow up by Manager
- Oversees the proper handling of advance deposits
- Checks that discount, billing instructions, and credit policies are followed, and takes action when needed
9
Responsibilities For Casual Assistant Night Manager Resume
- Completes all forms in cases of accident or theft in the hotel during the shift and to liaise with Duty Manager / Rooms Manager as and when required
- To be aware of the Marriott Front Office SOP manual and ensure is being follow up by the team
- To register guests into the Hotel, taking into account legal requirements, Company policies and Marriott brand standards
- To understand the Vingcard system, issue guest keys as per procedure and ensure is being follow up by the team
- To understand and adhere to all accounting procedures and ensure there are follow up by the team
- To understand and follow the Lost property procedure and ensure is being follow up by the team.
- To be aware of, and comply with, Hotel image standards and ensure is being follow by the team
- To undertake appropriate training, as recommended by Front Office Manager
- To understand the signing in and out procedure
10
Responsibilities For Night Manager / Duty Manager Resume
- To supervise group arrivals and departures which take place during the shift
- Hires, trains, supervises, evaluates, and disciplines staff, seeking Manager assistance as appropriate
- Maintains facilities and equipment while communicating repair needs to upper management
- To advise the Front Desk Manager of any matters relating to guests, their welfare and behavior as considered desirable for various reasons
- The Night Manager is the leader of the Emergency Response Team (E.R.T) during emergency procedures as per the Fire and Evacuation Plan
- Play a supporting role in key administrative affairs (i.e. payroll, inventory, composition of purchase orders, etc.)
- Assist the Finance department in researching disputed charges and process no-show charges on behalf of Finance/Reservations
Related to Night Manager Resume Samples
Evaluation Manager Resume Sample
Work Experience
• Develops workgroup, project or operational goals, objectives and related metrics to ensure alignment with Company vision/strategy. Measures progress, making adjustments as needed. Holds direct reports accountable for achieving goals. Achieves goals for productivity, quality and customer satisfaction
• &n...
Professional Skills
• Proven track record of ‘data story telling...
• Substantial experience in designing and co...
• Direct experience in managing and coordina...
Housing Manager Resume Sample
Work Experience
• Think ‘out of the box’ and to respond quickly to challenging opportunities on the ground
• Represent and role model the company’s values in safety, ethics, and professionalism
• Develop and implement an overall territory game plan that maximizes the opportunity for success
&n...
Professional Skills
• Demonstrated experience managing affordabl...
• Approximately 3 years of hotel/housing exp...
• Multi-task and effectively prioritize and ...
Resource Manager Resume Sample
Work Experience
• Demonstrates Results Driven Behavior: Demonstrates Results Driven Behavior that contributes to the long and short term goals of the Y-USA
• Incorporates Best Practices into Daily Work.Practices and incorporates into daily work Best Practices for Y-USA and local YMCAs
• Demons...
Professional Skills
• Excellent written and verbal communication...
• Excellent communication, strong problem so...
• Proven excellent customer service and netw...
Servicing Manager Resume Sample
Work Experience
• Experience in the asset management industry
• Good product knowledge in multi-asset class
• Mature, strong communication skills and detailed-oriented
• Leading a team to ensure the timeliness and accuracy of Corporate Action and Dividend Payments to Cit...
Professional Skills
• Proven Leadership and Employee Management ...
• Proven Leadership and Employee Management ...
• Strong focus on Client service/experience ...
Manager, Enterprise Resume Sample
Work Experience
• Thorough knowledge of the bank’s PMO methodologies and project lifecycle stages
• Three to five years’ experience in leading the Implementation, enhancements, and support of Concur in a large scale enterprise-wide regulated environment. This includes
• Development of business...
Professional Skills
• Proven leadership skills with the manageri...
• Strong communication and interpersonal ski...
• Communicate effectively and presentation s...
Mgr Capture Management Resume Sample
Work Experience
• Lead/Support Raytheon’s business proposal activities
• Leadership experience as an international capture/BD Lead for pursuits with experience in successful business captures in the airborne ISR market
• Direct experience in successfully working with systems controlled under t...
Professional Skills
• Experience with customer focused marketing...
• Demonstrated experience leading capture ac...
• Strategic planning and demonstrated relate...