Office Technician Resume Sample
Freeda Huels
53057 Meda Trace,
Boston,
MA
+1 (555) 168 4081
Work Experience
Middle Office Technician
01/2018
-
PRESENT
Phoenix, AZ
- Document information and make quick decisions
- Capacity to network and build relationships both internally and externally
- The position requires the incumbent to be fingerprinted
- Processing outgoing mail adhering to postal regulations and rates for first class, certified, express, and priority mail using the quickest and most economical means of delivery
- Processing and maintaining all outgoing small parcel packages via the Internet for the departments Small Parcel Delivery Services
- Sorting and delivering incoming mail that includes United States Postal Service, United Parcel Service, Federal Express, and interagency mail, and various other delivery services to all units. Maintain log for FedEx shipping and receiving. Receive and distribute inter and intra agency mail. Deliver the most sensitive and confidential mail for the FBS staff
- Operating and maintaining the mail metering machine, scales, and allocator
- Answers door in the receiving area for various vendors such as supply order, maintenance and repair services, water cooler services, recycling and confidential shred services, etc., and escort to various areas of the Commission as needed
- Keep complex records, to assemble and organize data, and prepare reports from such records
Office Technician
03/2013
-
07/2017
Dallas, TX
- Compose form letters and reports relative to departmental rules, regulations and procedures
- Establish and maintain effective working relationships with other employees, students and the general public
- Do limited typing
- Organize, direct, and review the work of a small staff of clerical employees
- Represent the OEPM in a professional manner
- Provide responsive, high-quality customer service to employees, clients, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner
- Utilize sound judgement to respond to work requests appropriately
- Manage and prioritize multiple assignments and meet deadlines
Field Clerk / Field Office Technician
04/2010
-
01/2013
Chicago, IL
- Possess strong time management and organizational skills
- Effectively provide inter and intra agency coordination
- Serve as lead on special projects
- Describe the scope of your work experience in interpreting and applying policies and procedures
- Describe your experience in utilizing computer based software programs
- Maintain calendars/schedules for DAPO staff; arrange conference calls and meetings; and makes travel arrangements, including lodging accommodations and transportation. Review travel expense claims prior to submission for payment to Accounting; process mileage logs in a timely manner. Responsible for maintaining and ordering equipment and supplies, as needed
- Photocopying or arranging for mass printing of materials; distribution of materials through various mail delivery systems and hand-delivery; maintaining filing systems; tracking of controlled correspondence and other assignments to assure timely completion; and create and maintain a subject/correspondence filing system
Education
Indiana Wesleyan University - Kokomo Campus
2006 - 2010
School's Degree in Computer
Professional Skills
- Demonstrated ability to communicate effectively, work independently, organize and prioritize assignments, and be well-skilled in grammatical usage
- Strong computer skills with Access, Word, and Excel experience
- Demonstrated proficient computer skills using Microsoft Office (Word, Excel, Outlook, Access, PowerPoint) and an understanding of database concepts
- Excellent computer skills required including but not limited to spreadsheet creation & manipulation (Excel), word processing & web knowledge
- Excellent communication, problem solving, and customer service skills
- Explain your experience working in a fast paced, ever changing environment with competing priorities
- Seven to eleven months of related experience and/or training, or equivalent combination of education and experience
How to write Office Technician Resume
Office Technician role is responsible for database, computer, organization, training, procurement, auditing, printing, security, compensation, shipping.
To write great resume for office technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Office Technician Resume
The section contact information is important in your office technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Office Technician Resume
The section work experience is an essential part of your office technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous office technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular office technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Office Technician resume experience can include:
- Evaluate and respond to inquiries of the general public and provide requested information appropriately or route requested information to the appropriate staff member or agency
- Interpersonal, organizational & communication skills required
- Operates personal computer, computer terminal, calculator, duplicating, copying, computer terminal, and other office equipment
- Makes appointments, exercising judgment concerning priorities
- Collect and prioritize key requests and move requests
- Operates a variety of standard office and computer equipment
Education on an Office Technician Resume
Make sure to make education a priority on your office technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your office technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Office Technician Resume
When listing skills on your office technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical office technician skills:
- Demonstrating good judgment when analyzing data and situations, draw sound conclusions, and take effective action
- Describe your experience managing a workload that has changing priorities
- Six months of related experience and/or training, or equivalent combination of education and experience
- Prior experience in a manufacturing or distribution environment
- 1) Ability to communicate effectively both verbally and in writing
- Prioritize and change priorities when necessary
List of Typical Experience For an Office Technician Resume
1
Experience For DCS Operations Office Technician Resume
- Operates personal computer, calculator, copier, and other office equipment
- Managing and monitoring shared Outlook email accounts and responding to routine inquiries, or directing or elevating inquiries or issues as appropriate
- Assisting with completing various administrative drills for the assigned branch
- Preparing meeting and workload materials for staff
- Billing reports and allocations
- Reviewing batch slips daily, investigate raw material variances, inventory adjustments
- Creating presentations for manager and/or employee meetings
- Learning and application of policies, procedures, and techniques
2
Experience For Field Clerk / Field Office Technician Resume
- Answering telephone inquiries from the public and internal customers
- Maintains site security through badge management (assigning, changing and deleting) and gate responsibility
- Review incoming and outgoing program reports and correspondence and ensure appropriate distribution
- Site contact for Cintas with uniform ordering, changes, updates, complaints and billing accuracy
- Provide information to the public, stakeholders, agricultural agencies and veterinarians concerning various Animal Health program
3
Experience For Office Technician A Resume
- Keep current on various program codes and regulations such as: Brucellosis Uniform Methods and Rules, Tuberculosis Uniform Methods and Rules, Code of Federal Regulations, and California Code of Regulations
- Provide information on Bovine Tuberculosis Program, Brucellosis Program and Trichomonosis Program to the public, counties, veterinarians and other agricultural agencies
- Gather updated information regarding polices, workloads, and deadlines in order to disseminate information to district and headquarters’ staff
- Analyze and verify data pertaining to all inspections (i.e., dairy cattle, swine surveillance, salesyard, etc.) for use in the compilation of monthly reports
- Assist veterinarians and livestock inspectors in finalizing memos, reports and responses to public inquiries
- Answer telephone and make receiving appointments
4
Experience For Operations Office Technician Resume
- Process weekly and ad hoc reporting
- Provide manager reports monitoring performance to standard
- Responsible for ensuring Xerox machines, employee computer room and electronic devices for the site are functional
- Conduct contractor safety training for new contractors, maintain safety database and provide safety observation reports
- Process bi-weekly payroll in accordance with Company timekeeping and procedures
- Maintains and updates base files, records and existing reports in a timely and accurate fashion
- High volume of telephone work answering inquiries from the public and internal customers
- Serve as the liaison to the Budget Office, Financial Services Branch, and Departmental Services Branch regarding invoices and financial matters
5
Experience For Final Mile Office Technician Resume
- Track office supplies, field inventory, and order as needed
- Calculate and log postage, expense claims, invoices and inventory for budget reports
- Research information in the Emerging Threats Database (i.e., age and owner of an animal, and vaccination status, etc.) to ensure information is current and accurate
- Track laboratory submissions and results for all livestock programs in a excel spreadsheet for Foreign Animal Disease investigation reports
- Prepare statistical reports for Sacramento staff personnel for various Animal Health programs
- Arrange meetings, notify participants, and prepare materials
- Assist with the development and maintenance of electronic and paper files for administrative and program functions
- Track files and ensure they are processed in accordance with the Records Retention Schedule
- Act as travel coordinator for the District
6
Experience For Utilization Office Technician Resume
- Track and review vehicle mileage, travel advances and travel claims
- Manage mileage logs, repair arrangements and related documents
- Assist in the preparation of timesheets and personnel forms
- Performs the more complex clerical work utilizing Microsoft Word, Excel or other related software to review and proofread documents for accuracy, punctuation, grammar, spelling, and formatting
- Screens telephone calls, answers questions, and directs calls to appropriate staff. Manages business and logistical matters for the Assistant Deputy Director; and initiates systems for maintaining records of travel, projects, presentations, and assignments
7
Experience For Front Office Technician Resume
- Types instructional and informational memoranda for statewide distribution under the signature of the Assistant Deputy Director
- Composing and transcribing letters, memorandums, email messages, templates, monthly reports manual revisions, and other correspondence both independently or as a team using proper grammar, vocabulary, spelling and sentence structure
- Provide administrative support to Managers
- Make inventory adjustments and receive product into inventory
- Assist truck drivers, carriers, customers and vendors
- Keep and organize records
8
Experience For Front Office Technician Core Resume
- Accurate and timely preparation of records and documents in the various office functions
- Track assignments from the Governor’s Office, the Executive Office, Administrative Services Division and any other outside control agencies, as well as track internal assignments. Provide timely follow up and status reports as appropriate. Update managers of overdue assignments
- Photocopying or arranging for mass printing of materials; distribution of materials through various mail delivery systems and hand delivery; maintain filing systems tracking of controlled correspondence and other assignments to assure timely completion and create and maintain a subject/correspondence filing system
- Maintain and update databases, generate reports, and provide distribution as necessary; and assists with the clerical support of the Armstrong Oversight Program, District Court Compliance Unit
- Coordinate coverage for the FINO Front Reception Desk, direct visitors and telephone calls to
- Maintain equipment areas and supply room and ensure sufficient stock is available, assist with submitting standard supply orders, ergonomic items and research requests for special order items
- Assist with facility management by submitting building maintenance requests and reporting health and or safety issues as directed
- Provide assistance with new employee setups and processing requests for furniture modifications as needed
9
Experience For Middle Office Technician Resume
- Serves as back up to FINO’s Webmaster and assists with updating the record retention schedule and coordination of document transfers to archive facility
- Participates as FINO Emergency Response Coordinator, ensures all positions are staffed, attends emergency response meetings and maintains emergency supply bags
- Coordinate coverage for the FINO Front Reception Desk, direct visitors and telephone calls to appropriate business areas, update reference binders, maintain telephone lists and provide general clerical support
- Provide assistance with new employee setups and processing requests for furniture modifications as needed Participates as FINO Emergency Response Coordinator, ensures all positions are staffed, attends emergency response meetings and maintains emergency supply bags
- Work with our customers (users) to provide limited desktop training
- Make and close bench mate work orders for each key request for tracking the request
- Assists project administrator in monitoring internal project controls
10
Experience For Office Technician Resume
- Has a working knowledge of company and/or department procedures related to work performed
- Adhere to MDOT filing guidelines with both electronic (ProjectWise) and hard files
- Coordinate with field staff to ensure timely construction reporting
- Provide notice of delinquent or deficient payrolls to prime contractors according to guidelines in the MDOT Wiki Construction Manual
- Functions as the receptionist and provides routine clerical assistance for the staff of HR; reports HR staff’s attendance
- Serves as secretary and provides discretionary assistance to the Personnel Officer and the Staff Services Managers I and II; independently responds to routine correspondence
- Preparation of proposal documents for the firm’s response to requests for qualifications and project advertisements
- Assist with inventory collection
- Test and ensure application (Office ProPlus/365) is correctly installed
List of Typical Skills For an Office Technician Resume
1
Skills For DCS Operations Office Technician Resume
- Excellent attendance, positive attitude, and strong communication
- Prior experience in a multi-shift, 24/7 operation
- 3) Describe your experience organizing paperwork, utilizing and/or developing paper or electronic filing systems, and other organizational systems
- Your experience making clear and comprehensive reports and keeping difficult records
- 2 Describe your experience working in a fast-paced office environment while providing customer service excellence
- Experience using FieldManager and ProjectWise
- Good judgment and decision making ability
2
Skills For Field Clerk / Field Office Technician Resume
- Describe your experience with preparing memorandums, letters, and reports
- Describe your experience using Microsoft Excel, Word and Outlook applications
- Approach to customer service and prioritizing competing assignments
- Experience working within a highly confidential setting
- 1) Describe your experience working in an environment supporting multiple staff and projects
- Tell us about your experience performing complex clerical support to upper management
3
Skills For Office Technician A Resume
- Operate various office machines
- Handle and prioritize multiple documents
- Experience and proficiency with database programs, Microsoft Word, and Microsoft Excel
- Operate efficiently in a variety of office assignments
- Construction experience
- Your experience in a situation where accurate communication was important
- Describe your experience with various computer software programs, i.e., MS Outlook, Word, Excel, etc
4
Skills For Operations Office Technician Resume
- Describe your experience as it relates to the specific essential functions listed on the duty statement
- Describe your experience with inventory, stocks, tracks, orders, and distributes office supplies, equipment and forms
- Typing Certificates issued for a typing test under five (5) minutes are not acceptable
- .Typing certificates issued by the Internet or Employment Agencies, and Typing Certificates issued for a typing test under five (5) minutes are not acceptable
- Familiarity with Windows 7 operating systems
- Prepare and process hiring packets
- Prepare hiring and separation documents
- Basic knowledge (can be trained) of Office ProPlus/365
- Other governmental jurisdiction (City, County etc.)
5
Skills For Final Mile Office Technician Resume
- See attached duty statement for more information
- Coordinate employment, benefit, and promotion documents
- Provide functional support to district clerical permanent and/or seasonal staff relative to defined areas and responsibilities
- Initiate/coordinate resolution of confidential, difficult, and/or complex issues between Human Resources staff, headquarters staff, district staff, and Branch employees
- The position number (PC), position title, and the job code number in the job title section of the Examination/Employment Application (STD. 678)
- Identify each page with your full name and Job Code Number
6
Skills For Utilization Office Technician Resume
- "To" and "From" dates (month/day/year) and hours per week for all employment history listed on the STD. 678 and resume
- All of the required documents listed in the "Required Application Documents" section
- Candidates selected who are not currently employed with the California Correctional Health Care Services shall be subject to Live Scan fingerprinting process to obtain state (DOJ) and federal (FBI) background clearances prior to employment
- Review reports and correspondence for format, grammar, and spelling consistent with the
- 095-220-1139-008, 095-220-1139-011, 095-220-1139-100
- Rancho Cucamonga Regional Office
- Rancho Cucamonga Tele-Psychiatry Office
7
Skills For Front Office Technician Resume
- Statement of Qualifications required
- Provides information on established Division programs and policies and/or refers to appropriate staff for assistance. Messages are recorded in detail and forwarded accurately and timely to the appropriate parties. Obtains necessary information for staff to follow through
- Receives, reviews, sorts, and routes mail. Ensures that items requiring action are brought to the attention of the ACC or directed to appropriate staff in a timely manner. Attaches any necessary instructions, previous correspondence, and other background material for reference
- Organizes and maintains confidential, administrative, and technical reference files. Purges files when necessary. Cross-referenced files are maintained and all materials are kept current and confidential
- Schedules meetings and appointments for ACCs and staff and notifies all parties of the arrangements. Maintains the ACCs' calendars as well as electronic calendars. Prepares and gathers necessary information and background material for ACCs' and staff’s use
- Completes all phases of travel and training activities, including completing and submitting travel claims and training requests and arranging for travel advances, and making all necessary arrangements. Types and maintains all travel and training documents. Types and submits itineraries for ACCs and staff
- Provides information on established Division programs and policies and/or refers to appropriate staff for assistance. Ensures messages are recorded in detail and forwarded accurately and timely to the appropriate parties. Obtains necessary information for staff to follow through
- Receives, reviews, sorts, and routes mail. Ensures that items requiring action are brought to the attention of the ACCs or directed to appropriate staff in a timely manner. Attaches any necessary instructions, previous correspondence, and other background material for reference
8
Skills For Front Office Technician Core Resume
- Organizes and maintains confidential, administrative, and technical reference files. Purges files when necessary. Maintains cross-referenced files and ensures all materials are kept current and confidential
- Tell us about your experience with creating clear and comprehensive reports and maintaining records
- Knowledge of and proficiency in data entry functions which include entering, deleting, editing, storing, retrieving and printing data
- Keep in contact with adjusters ensuring they are following instruction given within a timely manner
- 1st Shift Diversified Building
- Considerable knowledge of business English, spelling, punctuation, and ability to make arithmetic computations
- Coordinate with fleet support and fleet managers to ensure equipment is secured when situations necessitate
9
Skills For Middle Office Technician Resume
- Notify fleet support personnel when there is damage to our equipment and or wreckers are needed
- Set up DOT & NON-DOT tests with Compliance Safety Systems; brief drivers, complete DOT timeline and arrange transportation to sites
- Handle complaint calls from customers and motorists. Contact Fleet Manger and Safety manager when safety issues are involved
- Enter chronological diaries of all activities and calls on each file
- The ability to read, write and follow written and verbal instruction
- Self-motivated, well organized and detail oriented
10
Skills For Office Technician Resume
- Proficiency with the use of a computer and 10-key
- Considerable knowledge of modern office practices, procedures, and applications
- Compose and type short letters/emails
- Demonstrated ability to interpret and apply various State and Federal laws, rules, regulations, and guidelines pertaining to a state agency environment working within specific timelines
- Tell us about your experience performing complex clerical support to upper management
- Candidates that previously applied to this Job Control do not need to re-apply.
- Use common office machines used in the Division
List of Typical Responsibilities For an Office Technician Resume
1
Responsibilities For DCS Operations Office Technician Resume
- Escalate problems to appropriate individual based on established guidelines and procedures
- Deliver documents within the Department to the Governor’s Office, Natural Resources Agency, California Department of Human Resources (CalHR) and the State Personnel Board, as necessary
- Gathers and/or provides factual information, requiring reference to a variety of sources. Compiles, calculates, and prepares statistical material including designing formats for complex tables, charts and graphs
- Drafts forms, composes form letters, and compiles factual reports which require exercise of judgment
- Enters data to record or verify a variety of complex or encoded data; receives and reviews input and output data; maintains and revises lists, control records and other source documents
- Allocates materials to, and cross-files in, a complex filing system. Maintains and updates files, records, logs, listings, and other reference materials. Develops new filing systems as required
- Proofreads and corrects written materials. Verifies information for accuracy and completeness and resolves discrepancies in listings, reports, or other sources including information retrieved from data entry terminals
2
Responsibilities For Field Clerk / Field Office Technician Resume
- Receives and directs visitors to designated personnel or offices
- Under general direction and review arranges for meetings and conferences
- Acts as the primary receptionist for the Administrative Services Division (CPUC Sacramento field office). Handles telephone and walk-in inquiries and responds to questions from the public and CPUC employees or refers to appropriate staff member for action
- Sacramento liaison for Management / Business Service Branch of Administrative Services. Handles and assists CPUC Facilities / Safety Office / Record Retention / Business Services assignments remotely, supporting one or all the departments listed
- Maintains files, forms and administrative records
- Make notifications to Staff and Supervisors of key request and lock shop work orders
3
Responsibilities For Office Technician A Resume
- Answer and respond to phones calls, voicemail, and emails related to key request and lock shop repairs
- Maintain records and files of Key request log
- Assist with the preparation of Purchase Orders and Contracts
- Reviews and makes corrections on inspectors daily reports for quantities, contractors progress, and as-constructed data
- Prepares/reviews contractors monthly pay estimate
4
Responsibilities For Operations Office Technician Resume
- Maintains monthly progress photos and video of project
- Assists in field construction inspection as needed
- Resolves basic questions and problems and refers most issues to higher levels
- Ensure project conformance with MDOT specifications, project proposal, and plan sheets
- Review Inspector Daily Reports, attachments, and forms for accuracy
- Utilize MDOT software such as FieldManager to compile & generate contractor pay estimates, contract modifications, and other construction related reports
- Communicate with inspectors, contractors, MDOT, and partner consultants
5
Responsibilities For Final Mile Office Technician Resume
- Review/oversee all submitted Contractor Payrolls and required documents for all required projects per MDOT/Federal standards
- Assist other Office Technician(s) and/or supervisor(s) as necessary
- Eventually completely manage project files on specific projects
- Enters data through an electronic keyboard to record or verify a variety of complex or encoded data; receives and reviews input and output data; maintains and revises lists, control records and other source documents
- Administer and provide detailed documentation for commission payroll for Driver
- Verify and process vendor invoices to be paid
- Order and track office supplies and furniture
6
Responsibilities For Utilization Office Technician Resume
- Report facilities issues for the department
- Analyze data for quality department to improve procedures
- Direct phone calls received on main phone
- Investigate yield loss with Production Leads
- Types memos, letters and other correspondence
7
Responsibilities For Front Office Technician Resume
- Answers telephones, takes and distributes messages
- Makes copies, sends, receives and distributes faxes
- Accumulates monitors and records statistical data
- Collects and assembles statistical data and completes standardized reports on a regular (daily, monthly, weekly, etc.) basis
- Creates and updates Excel spreadsheets and other reports
- Maintain the Bureau's administrative files in accordance with the Bureau’s Records Retention Schedule (RRS)
- Maintain the Bureau’s Revenue Reports, Report of Collections, Accounts Receivables and Refund Vouchers
8
Responsibilities For Front Office Technician Core Resume
- Records management; Document preparation
- One of the functions of an Office Technician (Typing) is working with confidential personnel documents. Describe your experience in securing and protecting confidential information
- Receive, screen, respond to or forward phone calls to appropriate staff; greet visitors in a professional manner; monitor the main entrance for visitors and provide assistance as necessary
- Process all incoming mail and packages; distribute mail to the correct staff member; maintain log of all “confidential” incoming mail; sign for and log all deliveries; and maintain delivery log. Process all outgoing mail; arrange for courier service deliveries as needed; maintain and reconcile the courier service log
- Update phone directory, work hours and seating locations as needed
- Coordinate visitor requests through building security
- Coordinate the checkout of temporary access cards in a secure manner and follow up with staff who have not returned cards
- Assist the accounting office to review travel expense claims to ensure they are within state guidelines; enter nights out of town and travel expenses into travel databases; code travel expenses to appropriate projects; assist staff with using travel booking tools. Prepare taxable fringe benefit reports. Provide general travel assistance as needed
9
Responsibilities For Middle Office Technician Resume
- Provide general administrative support to the Administration, Audit, and Investigation Divisions and to the Executive Office on an as needed basis such as making photocopies, setting up the training room for training sessions, meetings, and other office functions
- Occasional travel to various locations throughout the State to attend meetings, training, or conferences is required
- Act as chair/liaison for the annual California State Employees charitable campaign
- Provide reception coverage for the Executive Office. Greet visitors and direct them to appropriate personnel within the Branch/Division/Department. Meet and greet tactfully with the public, co-workers and/or clients, either face-to-face or by telephone
- Answer incoming telephone calls, screen calls, and direct the caller as appropriate. Personally respond to simple, routine inquiries and the more difficult calls from the general public
- Conduct and maintain inventory of all supplies to determine the needs for the office; ensure staff have supplies necessary to perform their assigned tasks; inform supervisor of any supply needs
- 3) Proven experience as a task manager on large-scale projects or project management of smaller-scale projects. Experience working on complex transportation engineering projects, evaluate alternatives, make sound recommendations, and prepare effective technical reports. Solve complex engineering problems
10
Responsibilities For Office Technician Resume
- 4) Ability to administer a complex engineering project and plan, supervise and/or direct the work of staff assigned and activities of others. Ability to negotiate effectively with Federal, State, Regional, and Local agencies
- 5) Demonstrated ability to lead/direct a professional staff, participate in public forums, and represent Caltrans in a consulting and coordinating capacity with other departmental functional areas statewide
- 2) Knowledge of the implementation and application of Task Management and Risk Management. Knowledge of engineering principles and practices used in the design, construction and maintenance of all types of highways
- Read, write, speak, and understand English clearly
- Ability and willingness to learn new systems adopted by the Company
- Current MDOT Office Technician Certification
- Familiarity with MDOT and project-specific reference documents (plans/specs, proposals, Construction Manual, Documentation Guide, etc.)
- Plan and organize information
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