Onboarding Manager Resume Sample
Rebeca Schneider
3603 Anjali Point,
San Francisco,
CA
+1 (555) 940 6109
Work Experience
Onboarding Manager
09/2016
-
PRESENT
Phoenix, AZ
- Engage with the sales team to ensure client requirements are communicated and understood by the operational team
- Be the conduit between the sales & operational teams – use client feedback and experience of the onboarding process to ensure continuing alignment & continuous improvement
- Through the onboarding process, ensure alignment with agreed system build/governance to ensure that new clients can be met whilst ensuring that they don’t compromise the key principles of the National Schools operating model (so as to preserve service quality & operating costs)
- To support the sales activity by arranging and delivering demos of the key systems (e.g. Ask HR,SIMS and My View), methodologies and techniques used by the Capita service
- Deliver HR&P project work as appropriate to meet the successful assimilation of new clients into the HRS service
- To be responsible and deliver key activities within the on boarding process, namely training clients, due diligence, data and service transfer and month one service review
- Manages the daily operations of the Onboarding platform and works in conjunction with other Securitas departments and divisions in order to maintain a consistent Onboarding methodology for Management and Executive positions across North America
Cyberark Onboarding Manager
10/2012
-
07/2016
Boston, MA
- Consistently monitors the performance of Onboarding activities that are facilitated by the Securitas North America Onboarding Team and regularly reports results to stakeholders
- Oversees the creation, management and execution of region-specific Talent Center pages
- Updates and develops individual and team knowledge of onboarding program through training and education; establishes and tracks individual and team goals to meet and exceed internal and external HR Staff’s expectations
- Responsible for creation, design and management of curriculum for Onboarding programs
- Maintains, and ensures staff retains, up-to-date knowledge of SAP products and services
- Assists with development of user training methodology and routinely monitors and reports on results of training efforts; partners with other department stakeholders to improve techniques to help further drive customer adoption of the Onboarding / Talent Center
- Communicates regularly within the organization both vertically and horizontally on implementation-related activities; facilitates meetings and represents the Securitas North America Onboarding Team in internal and external enterprise meetings
NBS Onboarding Manager
05/2007
-
04/2012
Boston, MA
- Enables an environment of continuous improvement among Securitas North America Onboarding Team; tracks and analyzes business activity and needs for opportunities to improve Onboarding activities; conducts quarterly meetings with other department stakeholders to review processes and continuously improve the overall onboarding process
- Regular computer usage
- Leader. Lead a team of Onboarding Specialists with some of the best customer service in the business. Oversee daily activities, manage priorities and develop them to their fullest potential
- Employee Engagement Guru. Develop exciting ways to "re-recruit" new employees after day 1, while also receiving and measuring feedback on what's working and what's not
- Problem Solver. It's not going to be easy, but that's what makes it fun. Be inspired to tackle problems as the arise, even if they aren't in your "lane". Don't just do a job, solve a problem!
- Possess a high energy, strong desire to achieve top results with a charismatic, positive 'can do' attitude via phone and in person
- Stay organized and handle a lot on your plate
Education
Western Carolina University - Asheville
2001 - 2006
Bachelor's Degree in Human Resources
Professional Skills
- Excellent communication skills, both oral and written, as well as excellent time keeping and organisational skills
- Effective verbal and written communication skills with strong analytical and problem solving skills
- Proven analytical skills and the ability to determine causes and produce effective solutions
- Strong analytical & decision-making skills
- Three or more years of management experience required with hands on management experience
- Identifying the key professional relationships that need to be put in place so the new physician can practice effectively
- Work closely with sales and portfolio consultants to provide a flawless onboarding experience and identify opportunities for upselling
How to write Onboarding Manager Resume
Onboarding Manager role is responsible for training, organization, leadership, retail, recruiting, security, payroll, reporting, design, telecom.
To write great resume for onboarding manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Onboarding Manager Resume
The section contact information is important in your onboarding manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Onboarding Manager Resume
The section work experience is an essential part of your onboarding manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous onboarding manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular onboarding manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Onboarding Manager resume experience can include:
- Focused, reliable and a responsible self starter that can self-manage with strong critical problem solving skills
- Manage and prioritize tactical and strategic projects to deliver ongoing sustainable enhancements and process improvements
- Strong ability to solve high level challenging operational problems. Be a change agent!
- Experience with HRIS and Applicant Tracking Systems
- Able to take ownership and resolve challenging situations with good judgment and to know when to appropriately escalate matters as needed
- Possess a high energy, strong desire to achieve top results with a charismatic, positive "can do" attitude via phone and in person
Education on an Onboarding Manager Resume
Make sure to make education a priority on your onboarding manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your onboarding manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Onboarding Manager Resume
When listing skills on your onboarding manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical onboarding manager skills:
- Strong client service and organization skills
- Communicates effectively with senior management via multiple channels and demonstrates ability to develop and articulate well thought out business case
- Client facing experience; strong background and interest in the fields of operations and compliance
- 7-10 yrs experience of relevant experience
- Work with and communicate effectively with internal and external customers (i.e. other departments and third party vendors)
- Excellent problem solving, time management, reporting and data analysis/interpretation
List of Typical Experience For an Onboarding Manager Resume
1
Experience For Cyberark Onboarding Manager Resume
- Work closely with sales to provide a flawless onboarding experience
- Previous management experience
- Creating and maintaining client discovery details and notes within Salesforce.com for client service tracking
- Establishing expectations for productivity, behavior, culture, and patient care requirements to avoid misunderstandings
- Assigning responsibility to practice staff to make sure the new physician is fully practice ready on day one
- Maintain the client relationship during the onboarding process, answering questions, identifying client needs, and building workable solutions
2
Experience For Senior BB Onboarding Manager Resume
- Design, develop and enhance new and existing client onboarding processes and lead multiple cross-organizational/LOB projects
- Support the presales team with client facing requirements where appropriate during the sales process
- Act as SME for Infra Access Broker onboarding ‘myDB’ and other technical queries
- Customer Focus: Dedicated to exceeding expectations, likes to learn from those who have been there before; eager for a challenge, and easy to develop
- Partnership with customer operations teams to ensure smooth launch transitions ensuring client requirements are communicated
- Owns and manages new and reconfiguring (or other client configuration’s) telecom and Eptica email requirements
3
Experience For NBS Onboarding Manager Resume
- Identifies potential onboarding issues or concerns; researches, provides clarification, and facilitates problem resolution
- Assist existing employees when they transfer to new departments or positions
- Lead the onboarding kick-off meetings with all new physicians
- Once a practice goes live or a physician is hired, manage the transition from the onboarding team to practice operations
- Manage the onboarding process to be 120 days at maximum
- Measure onboarding satisfaction with providers through pos--go live survey
- Technical aptitude and a willingness to learn new systems
- Have an expert understanding of all the regulator requirements covered by the broker tools and how they match against Deutsche Bank’s own internal audit requirements
4
Experience For CSC Onboarding Manager Resume
- Drive for Results: Can be counted on to exceed goals successfully
- The ability to maintain a rational and objective demeanor when faced with stressful or emotional situations; a measure of self-composure in a difficult situation and the ability to act objectively; rather than impulsively or emotionally
- Make listing updates by adding photos, pricing, amenities, office hours and lead tracking updates
- Manages overall onboarding team activities and monitors progress throughout the project lifecycle, capacity planning, team development / mentoring, and internal process improvement activities
- Develops a high performing team that serves as the primary point person during the implementation of cash management services and products for commercial and corporate clients and helps maximize revenue
- Demonstrates superior judgement to mitigate risk and fosters an environment where risk/control issues are escalated, and trends are anticipated and identified
5
Experience For Onboarding Manager, Australia Resume
- Additionally responsible for transitioning the client to the Client Service Support (1st Line) upon completion of the implementation and closure / evaluation of the project
- Serves as the primary GCO contact for a client’s onboarding for the service configuration from signature through to launch
- Point of contact for the Implementations teams for service configuration clarification & consultation
- Assisting with new client implementations as needed to support GCO initiatives, diagnose complex service needs of new clients and promote process standardization pre and post launch
- Responsible for identifying and solving non-standard service and process requirements pre-launch and for providing post-launch consultation to the Service teams and recommending solutions
- Responsible for validating, documenting and communicating appropriate staffing capacity readiness at launch through working with partner teams, service teams and workforce planning teams as appropriate
- Seek opportunities to share knowledge with others through documentation or training
- Organize new hire orientation programs for incoming team members
- Act as a consultant to new employees or hiring managers
6
Experience For AML Complex Onboarding Manager Resume
- Oversee processing of employment paperwork
- Ensures the onboarding process meets all requirements and adheres to all employment laws
- Exceptional knowledge of the Egencia platform
- Monitor new hire turnover and retention rates
- Schedule and oversee new hire orientation
7
Experience For Successfactors Onboarding Manager Resume
- Oversee and manage offer letter process
- Consistently looks for process improvements and greater efficiencies
- Knowledge of current labor legislation
- Highly focused attention to detail
- Understand and explain policies and guidelines
- Handle multiple priorities and assignments, and to quickly adapt to unfamiliar tasks for appropriate decision making, especially in the area of process improvements
- Leads the onboarding process to ensure a consistent, positive experience for every customer, from setting expectations in the first meeting through ensuring satisfaction upon project completion and beyond
8
Experience For Member Onboarding Manager Resume
- Manage and lead all aspects of the onboarding process, from start to finish, ending with the transition to the Operations team
- Responsible for identifying and escalating challenging situations to functional directors before they become major issues or complaints. This includes technology, process, human resourcing, community management or financial challenges
- Demonstrated ability to create and manage within a project management driven environment
- Responsible for design and execution of all program components, including cross-departmental task force teams and client communication
- Foster an environment that sees the operations team as a customer, ensuring that the onboarding process provides them with the toolos, processes, people and training to deliver success from day one
- Manage the design and configuration of the necessary elements of the Lionbridge technology stack required to meet the requirements of new customers
9
Experience For Onboarding Manager, Optum Resume
- Excellent communication skills (written, verbal and visual) with the ability to interface with clients and internal team members at all levels (executive to staff)
- Strong business acumen and ability to see the “big picture”
- Excellent knowledge of localisation technology, CMS integration, connectors and CAT tools
- Develop the orientation curriculum for all direct hires and practices acquired
- Develop and implement a comprehensive and transparent onboarding process so that each member of the leadership team, the physician and departments are aware of where a physician is in the onboarding process
10
Experience For Onboarding Manager, Rentals Resume
- Improve the satisfaction ratings each year (Make this a KPI such as Physician / CAO satisfaction at some point)
- Consult on appropriate use of selection methodologies, tools, and retention of documentation
- Create broad‐based awareness of Mount Sinai as an employer in key geo-targeted locations (based on cost of labor / labor supply & demand) where we need to have consistent employment brand awareness, particularly when it cuts across multiple audiences
- Create and maintain process flows, procedures and cheat sheets for all brokerage Client on boarding activities
- Capable of managing a diverse and complex suite of projects simultaneously
- Corporate travel background
List of Typical Skills For an Onboarding Manager Resume
1
Skills For Cyberark Onboarding Manager Resume
- Possess extensive experience and judgment in planning for and accomplishing goals
- Translate client needs into product requirements and prioritize them according to business impact
- Experience of working in a HR & Payroll environment
- Experience in project management, business development or pre-sales consulting
- Relevant professional experience
- Good creativity and entrepreneurship
- Customer driven mentality with a good capacity to assess their needs
- Strong attention to detail, highly entrepreneurial, creative, open-minded, persistent and highly collaborative, with a passion for working with new technology
- Experience of leading a team of to ensure they complete the job to time and accuracy
2
Skills For Senior BB Onboarding Manager Resume
- Communicate across all levels in an organization with experience in delivering knowledge transfer
- Experience of stakeholder engagement across a breadth of disciplines
- An ability to understand and create effective processes that are documented appropriately
- Proven ability to work with technical and non-technical groups, and manage multiple responsibilities
- Possess high energy, strong desire to achieve top results with a charismatic, positive "can do" attitude via phone and in person
- Relevant experience in human resources or HR Services environment
- Managing the new physician's credentialing, both for medical staff privileges and payers-set dates, and assigning accountability
- Ongoing Employee Development and Engagement
3
Skills For NBS Onboarding Manager Resume
- Understanding of employment paperwork process and requirements
- Understanding of payroll procedures
- Build, lead and guide the Onboarding team to develop and manage a network/database of key competition and talent utilizing and leveraging innovative techniques
- Lead, coach and develop new and existing employees who are training for a new role until have graduated from the Intake Program
- Drive revenue recognition for signed deals by ensuring the completion of on boarding activities
- Oversee the Training Calendar for all Santander Retail Call Centers, currently includes East Providence, RI and Reading, PA sites
- Develop appropriate diversity staffing strategies and transitioning military strategies in support of our EEO objectives for Mount Sinai
- Develop, implement, oversee, etc. onboarding / off boarding policies and procedures
4
Skills For CSC Onboarding Manager Resume
- Elucidate existing gaps and key opportunities to client and account executives and highlight Brokerage capabilities
- Organize and co-facilitate design thinking workshops to ease out critical challenges and key user outcomes for each client engagement
- Plan and coordinate new client on boarding activities
- Design and implement new strategies for client on boarding
- Transition of client knowledge and responsibilities to brokerage delivery teams post-onboarding
- IBM design thinking Collaborator or Coach
- Problem Solving: Can look at processes and systems, identify gaps or challenges, and come up with solutions to maximize company success
- Attention to Detail: the ability to analyze data to recognize, identify, and verify errors in systems used by onboarding
5
Skills For Onboarding Manager, Australia Resume
- Serves as process owner and subject matter expert for the new hire/onboarding process
- Highly customer service focused and possess a sense of urgency in meeting customer demands in a timely manner
- Achieve the Retail Distribution and LDKM’s business goals
- Team player, highly dedicated and accountable
- Work with account team(s) to ensure their client’s readiness for delivery certification
- Comprehend and document the success factors for each client engagement
6
Skills For AML Complex Onboarding Manager Resume
- Leverage tested strategies and solutions across clients with similar problem statements
- Prepare blog posts, presentations and whitepapers to highlight client success stories
- Developed CIBC knowledge to understand CIBC vision, values, branch operations and routines, and CIBC partner and support (ie. National Support Line, Mid Market, Imperial Service, Corporate Security, Telephone Banking, Human Resources)
- Flexible working style, working to tight deadlines
- Able to deliver to target even when experiencing conflict and roadblocks
7
Skills For Successfactors Onboarding Manager Resume
- A willingness to go above and beyond to support the team’s success
- An aptitude to challenge on process, procedural and operational issues where clarity needed or where simplification required
- Able to demonstrate advanced understanding of business processes, internal control risk management, IT controls and related standards and identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement
- Manages the set-up and execution of major in-club LT Training events
- Attend the weekly Sales meeting
- Adapt to change and extract value from alternative views and approaches
- Proactive self starter who can manage own delivery against targets with minimal interaction
8
Skills For Member Onboarding Manager Resume
- Proactively communicate financial activity and relevant client matters as appropriate
- Position in RTP, NC or Armonk, NY
- American Council on Exercise (ACE)
- National Academy of Sports Medicine CPT (NASM) required
- National Strength and Conditions Association (NSCA)
- American College of Sports Medicine (ACSM)
- National Academy of Sports Medicine CES (NASM)
- Deliver project activity within timescales
9
Skills For Onboarding Manager, Optum Resume
- IT Literate and competent in the use of IT systems (e.g. word/excel/PowerPoint)
- Developed leadership skills to develop and maintain high levels of enthusiasm, teamwork, motivation and commitment leading to the achievement of business goals and superior performance. Ability to establish and maintain a service environment focused on exceeding the client’s expectations with a medium sized team
- Ensuring proper system and seating requests submitted
- Manage the New Hire process for the CSC, involving overseeing the Recruiting engagement, “New Hire Welcome” onboarding,
- Act as the point of contact for New Hire candidates during Training and Soft Landing transition phases into the CSC
- Interact with CSC internal and external partners to identify staffing needs, schedule training classes and ensure learnings successfully executed
- Manage or assist in projects, as needed
10
Skills For Onboarding Manager, Rentals Resume
- Educate senior management and other key stakeholders on onboarding trends, and recommending new approaches that allow Mount Sinai to cultivate a diverse pipeline of talent for current and future needs
- Assist with design, development, communication and implementation of an integrated talent strategy (Internal and External)
- Partner with functional business leaders and other HR counter to support the development and maintenance of an organizational design structure that supports the business strategy through talent acquisition & retention
- Ensure legal compliance in regard to all talent acquisition initiatives and related programs. Support the submission of required government reporting, such as EEO reporting and Affirmative Action planning, and all documentation related to OFCCP compliance. Maintain current knowledge of legal, regulatory and compliance requirements and legislation
- Experience in the technology industry, preferably in a client-facing role
- Self-motivated and self-managed with a strong work ethic
- Good ability to manage requirements/decisions with positive influence in a highly matrixed environment
- Strong orientation to internal and external customer advocacy
- Foster an environment that focuses on excellent client satisfaction with integrated processes and positive outcomes
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