Online Manager Resume Sample
Alec Jast
1720 Flo Pike,
Philadelphia,
PA
+1 (555) 260 0859
Work Experience
Online Manager
11/2017
-
PRESENT
Boston, MA
- Staff 100% of Live Online events, prioritizing putting the best teachers and strongest converters in front of the most students
- Staff all sessions with an on-camera teacher and the appropriate number of off-camera teachers based on student to TA ratios and thresholds, meeting all staffing deadlines
- Collaborate with the Live Online MDOP, GGL, and PC Sr. Faculty Managers to optimize the schedules of both on-camera and off-camera teachers for Live Online core classes, Flex/Channel, and events
- Drive conversion rate and NetBoB for Live Online events
- Improve Grad conversion rate YoY
- Improve PC conversion rate YoY
- Achieve NetBoB of $TBD for Grad Live Online events in 2017
- Achieve NetBoB of $TBD for PC Live Online events in 2017
Global Online Manager
06/2013
-
09/2017
New York, NY
- Report on Live Online event results monthly and by campaign to all stakeholders
- Lead Live Online Event strategy for Academics
- Collaborate with Business Owners, National Marketing, and Digital Media to ensure Live Online Events meet the business goals
- Evaluate Live Online Events Strategy on additional KPIs (e.g., pre-reg, leads, show rates, etc.) and work with other stakeholders to find opportunities to drive these KPIs
- Represent Academics in conversations with senior stakeholders to ensure all other Academics goals, and particularly, Live Online Academics goals, can be met while also meeting Live Online Event goals
- Innovate with Business Owners and Digital Media to launch new event types
- Drive Net Promoter Score for Grad/PC Academics
- Drive the all-in NPS for Grad/PC Academics
Online Giving Manager
05/2006
-
05/2013
Los Angeles, CA
- Respond to all escalations within 4 business hours. Resolve or provide an appropriate update on all escalations within 1 business day
- Professionally respond to all emails within a timely fashion
- Partner effectively with cross-functional counterparts and peers to meet business goals
- Making decisions on operational paths forward for work, and rallying the team accordingly
- Gathering and maintaining qualitative insights
- Managing relationships with key Digital Operations teams (e.g., Sales, MyVerizon, Support), vendors, and other stakeholders involved in the scaling process
- Assigning and coordinating work with a Consultant
- Owning the scaling process
- Managing special projects to improve scaling process
Education
Washington State University Spokane
2001 - 2005
Bachelor's Degree in Business
Professional Skills
- Excellent writing and grammar skills with a high attention to detail and quality
- Extremely strong analytical skills and ROI-performance orientation
- Strong and demonstrated ability to effectively negotiate, communicate and influence others
- Current and related experience within marketing, content marketing, or a social media environment, operational experience an asset
- Skilled at influencing opinion to accomplish business goals and objectives while maintaining strong interpersonal relationships
- Min. 5 years experience Online/digital marketing experience within a consumer driven environment
- Strong Retail Fashion Marketing experience, specifically within Ecommerce
How to write Online Manager Resume
Online Manager role is responsible for events, software, retail, trading, architecture, reporting, design, digital, travel, languages.
To write great resume for online manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Online Manager Resume
The section contact information is important in your online manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Online Manager Resume
The section work experience is an essential part of your online manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous online manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular online manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Online Manager resume experience can include:
- Efficiently and effectively utilize a personal computer and related software including departmental specific software, Microsoft Office and the Internet
- Min. 5 years experience Online/digital marketing experience within a consumer driven environement
- Designing a cohesive view of personalization and test tactics for prospect and customer AAL/Upgrade sales experiences
- Manage the professional development of team members through skill planning, formal and informal coaching, and performance feedback
- Experience in online game product publishing and operation, with track records in contributing to a successful project or product
- Experience within a European retail or lifestyle marketing online communications role; specifically with digital and social marketing campaigns
Education on an Online Manager Resume
Make sure to make education a priority on your online manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your online manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Online Manager Resume
When listing skills on your online manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical online manager skills:
- Demonstrated ability to influence and effectively communicate internally and externally, as well as with remote international teams
- Good inter-personal and communication skills (oral and written)
- Experience in growing successful brands through the development and implementation of creative and effective digital marketing strategies and initiatives
- Able to communicate effectively to all levels of employees with varying degrees of technical knowledge
- Strong negotiator with JBP experience
- Strong experience with CWT tools
List of Typical Experience For an Online Manager Resume
1
Experience For Global Online Manager Resume
- Demonstrated ability to execute projects on time and to work collaboratively on a team
- Creating a qualitative results tracker and working with a Consultant on ongoing maintenance
- Owning the team’s library of results
- Upholding the highest standards of internal and external customer service at all times
- Coach the European team on the key drivers of online purchase, supporting key markets with insight and strategic planning advice
- Post-secondary education in a related discipline such as business, marketing, or communications
- Passionate user of digital technologies
- Routinely lead QA for branded features on retailer sites for accuracy in all product data/images, timely updates to new product launches, marketing, and special merchandising pages. Ensure that brands’ presence has products merchandised and presented correctly and in the best possible light
- Actively monitor key performance metrics and analyse customer behavior using data provided by the partners and operation team. Formulate recommendations to operations, development and marketing to improve games KPI’s
2
Experience For Online Personalization Manager Resume
- The full commercial responsibility for online ‘pure play’ accounts such as Ocado and Amazon (whose Chilled offering was launched June 2016)
- To be the voice of MDLZ C&G externally – to achieve all core KPI’s eg base business, NPI and big bet activation in line with the C&G annual programme
- Managing the InTouch (FRHI guest contact platform) in collaboration with HVC’s Marketing & PR team and Corporate Marketing; creation of multiple message templates to increase flexibility, reflect on Vancouver’s seasonality and to support product and promotions
- Participate in The Fairmont Hotel Vancouver’s environmental program and department specific initiatives in working towards sustainable operations
- Develops and manages effective outbound student contact initiatives, including, but not limited to, telephone and email campaigns, that support the department’s performance objectives
- Serves as the department’s primary liaison with other departments regarding all outbound student contact campaign matters
- At least six years experience working in an outbound call center environment developing and managing telephone and email campaigns using predictive dialer technology in compliance with telemarketing laws and regulations
- Develop and implement key performance indications for each member of their team, set clear goals and drive the whole team towards reaching these targets
- Deputise for the Senior Online Category Manager / Head of Online Trading where required
3
Experience For Online Giving Manager Resume
- Detail oriented and accurate with numbers and calculations
- Intermediate to expert level Microsoft Office expertise required
- Support development of the Online Category strategy to help deliver the agreed KPI targets
- Manage and lead the team of Assistant Online Category Managers and Online Category Executive's/Assistants
- Supporting delivery of the online category strategy alongside the Online Category Manager / Senior Online Category Manager to achieve the agreed category performance KPI's
- Client-facing experience in an online course development/maintenance environment
- Project management experience in a web development/maintenance environment
- Manage and lead the team of Online Category Executive's/Assistants
4
Experience For Senior Manager, Online Campaigns & Innovation Resume
- Familiarity with with Moodle, HTML, AWS and Jira
- Learn and adapt to new and proprietary technologies quickly
- Content sensitivity and comfort with a wide range of academic subject matter
- Highest commitment to quality and delivery of courses on-time and on-budget
- Stay current on the latest digital marketing tools, formats, channels and partners. Establish and maintain a suite of go-to digital marketing platforms/tools that can be used on a repeatable basis in support of Bain’s digital marketing. Monitor trends in digital marketing relevant for professional services and work to apply best practices
- Promote a user-centric mindset for digital marketing, integrating UX/UI design thinking into Bain’s creative work and establishing a culture of test-and-learn to inform and shape campaign and content investments
- Cultivate relationships with Bain’s Technology Services Group (TSG), Advanced Digital and Product Team (ADAPT), Advanced Analytics Group (AAG) and external vendors and freelancers, evaluating and determining appropriate in-house/outsource solutions as needed
5
Experience For Online Commerce Manager Resume
- Develops and analyzes detailed reports to track KPI’s on program performance
- Works with outside consultant to develop all email fundraising copy. Ensures content for all fundraising emails and tests are consistent with AIUSA’s style, policies and best practices
- Being the customer service point and spokesperson for all online reviews, responding timely and consistent to customer and third party concerns; fielding issues with operational departments; ensuring 100% replies on all guest feedback platforms such as VOG (TrustYou), Tripadvisor, Expedia, Google, Open Table, Yelp and other platforms as assigned
- Managing the VOG (TrustYou) portal; engaging with customers regarding their feedback; establishing monthly reports and review patterns to identify areas of future focus and strategies; track, analyze and report customer feedback
- Assisting in the problem resolution process SCORE and #OWNIT; communicating with guests ensuring that issues are being resolved during the stay; establishing a monthly tracking system that would allow the team to solve potential issues proactively
- Managing the InTouch (FRHI guest contact platform) in collaboration with Fairmont Waterfront’s marketing & public relations team with direction from corporate brand team; creation of multiple message templates to increase flexibility, reflect on Vancouver’s seasonality and to support product and promotions
- Working with the marketing & public relations team to create a reputation management strategy to increase our ranking within Vancouver; specifically within the competitive set
- Collaborating with the sales & marketing, public relations and regional revenue team to ensure all third party websites contain accurate content (description and photos) of our hotel and product
6
Experience For Online Reputation Manager Resume
- Build contact matrix for retailers to improve relationships, scale, efficiency and effectiveness of digital investment
- Work closely with Sales,Brand and Category teams internally to ensure that any online investment is aligned to Mondelez account objectives
- Identify and build cost effective plans with the retailers to ensure return on investment is maximised. Understand their shopper needs and find suitable ways to communicate with this audience through online activation and best practice
- Develop & tailor a full year activation calendar in line with your retailers events calendar and Mondelez key events/NPD launches
- To manage all customer meetings and interface between our businesses, develop collaborative relationships, widen and deepen the contact base with online contacts in all retailers
- Oversee campaign artwork templates with Activation & Brand teams to drive activations appropriate to our customers design guides
7
Experience For Live Online Event Senior Manager Resume
- Utilize the data available from retailers and insights tools to track and analyze performance, trends and identify opportunities
- Support the Brand Marketing team to advise on the best approach to driving sales online via broader online activations such as display advertising, SEO, SEM and Social Media
- Build a winning digital marketing strategy and strong consumer engagement in collaboration with the brands
- Collaborate with Activation and Brand Marketing teams to ensure content and creative is fit for purpose with a bias towards driving sales conversion
- Lead & Initiate the sales growth of ELC eCommerce (Brand.com)
- Build the winning strategy for driving the Benelux e-commerce & cooperate (together with brands & Corporate marketing) on marketing digital strategy in terms of retail / net sales and profits both on brandsites and retail partners (including their website)
- Extremely detail orientated with strong sense of work prioritisation
- Able to work effectively with teams spread across multiple geographies and time zones
- Experiences
8
Experience For Category Manager & Online Lead-printing Supplies Resume
- Previous FMCG experience is preferable
- Adjusts, clarifies and helps employees adopt new roles, responsibilities and priorities required to deliver results
- Drive commercial development requirements of ecommerce platform to enhance online experience
- Manage website coordinators to ensure product, pricing, promotion and website content is accurate and online on time
- Analyse the site daily and weekly trading results
9
Experience For Online Strategies Manager Resume
- Coordinate with Product and Planning teams to identify commercial opportunities
- Oversee the execution of the Benelux e-commerce strategy to ensure agreed net sales and profit targets are met for each brand
- In collaboration with the supply chain team, responsible for the forecasting, demand planning, online customer service aspects of the Benelux’s brandsites and e-commerce sites
- Insure consistency and actively support the development of the brands’ paid media activities, including annual / campaign planning, media mix definition and corresponding budget allocation across key digital media types, across brands
- E-commerce experience within a retailer and or within a brand is an asset
- Responsible for the talent development and succession planning of the Benelux Corporate e-commerce team
10
Experience For Manager, Online Experience Resume
- Lead growth of ecommerce (brand.com turn over
- Digital native (at ease with Social, digital tools and search)
- Business-minded & strategic thinker
- Hands-on approach and ability to make decisions
- Trade the brand website and channels to deliver sales and GP$ targets
- Analyse the customer behaviour on the website daily and weekly to optimise performance and maximise sales
- Continuously optimise the website to increase conversion and ATV
List of Typical Skills For an Online Manager Resume
1
Skills For Global Online Manager Resume
- Strong leader of people with management experience
- Partnering with supply chain, marketing and trading to leverage the value of data to drive commercial performance and customer experience
- Skilled at influencing opinion to accomplish business goals and objectives without damaging relationships
- Manage digital customer experience, UX, including design, testing and deployment
- Own the end to end customer experience from placing an order to fulfilment
- Previous experience in managing websites, SEO, SEM strategy and execution
- Significant experience in Sales & Marketing roles
2
Skills For Online Personalization Manager Resume
- Relative working experience
- Proactively build, develop, maintain and manage strong working relationships with various internal departments
- Experience in Sales as well as Marketing or Category
- Strong knowledge of online booking tools (OBT) such as GetThere and Cytric
- Experience in eCommerce or Online/Digital Marketing gained from a consumer-focused Brand or digital agency practice
- Experience in eCommerce or Online Marketing gained from a consumer-focused Brand, eCommerce provider or digital agency practice
- Relevant retail experience, ideally in planning, allocation and operations
- Team player who can build strong relationships
3
Skills For Online Giving Manager Resume
- Be the champion for the Japan user experience
- Proven track record of project completions on time and within budget or other constraints
- Demonstrates a willingness to adapt and maintain a positive orientation to change and to learn new methodologies and systems
- Current or previous direct supervisory experience
- Outstanding strategic thinker and with the ability to provide leadership in building the marketing engine for online growth
- Outgoing, proactive, fast-learning, independent and innovative
- Working knowledge of retail and online operational processes and toolsets
4
Skills For Senior Manager, Online Campaigns & Innovation Resume
- Leading rigorous post-evaluation process of all activity in customers to drive improvement in ROI and develop key insights for future strategy development
- Bringing value to the customer
- Responsible for keeping track and updating monthly marketing calendars, sending correspondence with updates to external partners and internal teams
- Own the commercial relationship with Pure Play retailers (Ocado & Amazon) planning promotions, forecasting and securing NPD launches
- Analyse online marketing budget and online advertising spend by channel and Brand to maximize ROI
5
Skills For Online Commerce Manager Resume
- Build, own and manage all marketing activities across acquisition (including Affiliate Networks, SEO, SEM), and retention
- Able to enjoy the challenge of working with technology in a rapidly changing environment
- Create, manage and develop customer lifetime value / lapse / behavioural /delivery pricing l models
- Identify market opportunities to grow online revenue generating channels
- Coordination of digital marketing calendars with regional and affiliate brand teams
- Responsible for ensuring that quality traffic is driven to the website which converts and drives revenue
- Regular site reporting and analysis of campaign performance
- Expertise in managing projects from concept through completion
6
Skills For Online Reputation Manager Resume
- Basic understanding of P&L/financial statements
- Proficiency in Excel, omniture analytics, and report building
- Participate in Fairmont Waterfront’s environmental program and department specific initiatives in working towards sustainable operations
- To be health and safety conscious and actively involved in maintaining a safe work environment
- Engage with our brand marketing teams on the full year Online activation budget to ensure spend is proportioned appropriately to deliver the highest ROI
- Lead digital initiatives and innovations by engaging with third party suppliers to keep Mondelez at the forefront of digital activation
- Daily Sales/Performance Reporting
- Can multi-task while maintaining a high level of accuracy and organization
- Communicates ideas, expectations or required information clearly and concisely ; adapts writing style, medium and language to fit the audience
7
Skills For Live Online Event Senior Manager Resume
- Montly AOB reporting
- English Fluent – Written and verbally
- Work at pace and under pressure
- Develop a data driven approach across all online business functions
- Own the online teams’ data strategy, enabling the use of data analysis / modelling techniques that generate actionable insight into optimising and enhancing the customer experience
- Ongoing data analysis and modelling and bespoke insight to support leadership team decisions
8
Skills For Category Manager & Online Lead-printing Supplies Resume
- Present recommendations to stakeholders to inform and influence key business decisions
- Build tools to enable easy interrogation of sales and customer activity data
- Use data analysis to generate actionable insights and build models which can be deployed to provide measureable benefits on financial performance
- Develop short and long term eCommerce strategy and roadmap in line with Brand and Affiliate strategy
- Conduct competitive and market analysis
- Provide eCommerce education and advice to Brands and share best practices within the Region and Affiliates
- Agency relationships for SEM, SEO and digital ads
9
Skills For Online Strategies Manager Resume
- Provide general support to the corporate Online Brand Manager
- Cultivate, structure, and negotiate strategic relationships and distribution deals
- Optimise and maintain the Japanese websites
- Maintain a high level of customer insight including competitive analysis, consumer, travel, and industry trends and use this to create opportunities to engage with customers are the right time
- Excellent attention to detail and ability to juggle multiple projects in a fast-paced environment
- Strong commercial acumen and the ability to proactively identify and balance risk/reward
10
Skills For Manager, Online Experience Resume
- Significant experience in the Sales & Marketing function ideally with a background/interest in digital shopper marketing/e-commerce/Shopper Marketing /Account Management
- Pays attention to details, is organized and systematic
- Analytical problem solver. Anticipate potential implications and issues and communicates problems
- Looks at the global picture and thinks out of the box
- Mandatory – English and local language
List of Typical Responsibilities For an Online Manager Resume
1
Responsibilities For Global Online Manager Resume
- Able to work effectively within a team and also autonomously on operational execution
- Basic HTML skills is highly regarded
- Extremely detail orientated with strong sense of work prioritization
- Experience with Google Analytics (or similar web analytics tools) is essential
- Experience with Salesforce Commerce Cloud (Demandware) or another Enterprise eCommerce platform is highly regarded
- Experience across multiple fashion brands is highly regarded
- Engages and excites internal/external teams to work together to deliver strong sales results
2
Responsibilities For Online Personalization Manager Resume
- ‘Trade’ the store and produce weekly action plans to do this
- Deliver campaign/promotional plan via targeted/segmented customer communications across ecommerce channels
- Accurately report on website performance and produce actionable insights
- Provide day-to-day management and direction to a team of 3-5 focused on Bain’s digital marketing campaigns. Cultivate strong collaboration and teamwork across the group
- Communicate effectively with partners, practice areas and local marketing teams
3
Responsibilities For Online Giving Manager Resume
- Provide training and guidance to global/local marketing teams on UX design, SEO and relevant tools, channels and platforms
- Advantageous – Other South-east Asian languages (Mandarin, Cantonese, Thai, Bahasa, Vietnamese etc.)
- English mandatory, 1 or 2 other European languages ideal
- In a similar position
- Knowledge of wider eCommerce trends at a European level and a keen interest in the digital / online space
4
Responsibilities For Senior Manager, Online Campaigns & Innovation Resume
- Confident presenter comfortable in the creation and delivery of eCommerce presentations ideally in the UK team and European markets
- Full commercial responsibility for online ‘pure play’ accounts
- Be the voice of Mondelez externally – to achieve all core KPI’s e.g. base business and big bet activation in line with the annual programme
- Approaches situations and problems with curiosity and open-mindedness, increases business knowledge and clarifies the implications of changes
- Able to lead and work with people at all levels across the organisation
- Decisive, can make sound decisions in the face of pressure
5
Responsibilities For Online Commerce Manager Resume
- Ensure the website is on brand in terms of navigation, structure and content – work collaboratively with the CRM, Marketing & Creative Services, development agencies as well as internal technical teams to enhance website functionality
- Seek customer feedback from Customer Care to drive changes to the website
- Work with external digital service providers where required
- Creates passion and excitement around the brand
- Able to work with people at all levels across the organization
- Travel requirement 30/40%
- Own online budget
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