Operation Analyst Resume Sample
Eldora Flatley
7637 Randy Drive,
Los Angeles,
CA
+1 (555) 314 1109
Work Experience
Business Operation Analyst & Manager
07/2016
-
PRESENT
Boston, MA
- To lean and understand, all processing functions within the unit, ensuring all relevant deadlines and stipulated controls are met
- To be able to identify opportunities for improving process flow and quality as seen by the customer
- To ensure transactions are processed in accordance with document procedures ,
- To assist in the training/education of junior staff in job functions/procedures relating to the unit
- To process any required back-up tasks relating to production, identifying ways to improve current working practices
- Mortgage loan documentation
- Attention to details. ability to work under pressure and to meet deadlines is essential
- CTQs and benchmarks for the team needs to be met consistently
- Good manual dexterity for the use of common office equipment such as computer
Business Operation Analyst
07/2009
-
05/2016
Detroit, MI
- An understanding of investment banks and the lifecycle of a trade
- Knowledge and experience of regulatory rules and regulations in relation to EMIR (beneficial)
- Client facing/first point of client contact experience
- The ability to recognise high risk situations and deal with them in a prompt manner
- Excellent problem solving and prioritisation skills
- The ability to learn and understand multiple areas of the business
- Excellent communication skills with a fluency in English
- The ability to challenge existing procedures and proactively look for process and system improvements
- The ability to work in a fast paced & high pressure environment
Operation Analyst, Intern
02/2003
-
02/2009
Chicago, IL
- Point of contact for tax enquiries to support our client’s tax servicing needs
- Taking proactive responsibility for the resolution of client’s enquiries within the published standards
- Provide operational analysis of business unit by analyzing performance metrics and business results. Use strategic thinking to determine the business needs and understand fundamental parts. Partner with internal groups to implement solutions
- An awareness of regulatory change affecting the banking sector
- A proven ability to effectively assess and mitigate program risks and dependencies
- Experience in effectively communicating with and positively influencing diverse stakeholders and team members
- The ability to work under pressure and within tight deadlines without loss of accuracy
- A commitment to seeing quality results from your own endeavours
Education
Everest University - Clearwater Campus
1999 - 2003
Bachelor's Degree in Business
Professional Skills
- Experience in financial and strategic thinking skills
- Experience and skills in performance analysis & reporting
- Strong technical skills as well as understanding of best practice in technical development and role of different technologies
- Very strong analytical and data modelling skills
- Strong knowledge of Microsoft Office skills (Excel, PowerPoint, etc.), statistical analysis, and financial modelling
- Excellent English communication skills, both written and verbal, are required
- Excellent written, verbal and presentation communication skills and ability to leverage a network across the financing and collateral teams
How to write Operation Analyst Resume
Operation Analyst role is responsible for analytical, excel, analysis, database, credit, finance, training, reporting, research, compliance.
To write great resume for operation analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operation Analyst Resume
The section contact information is important in your operation analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operation Analyst Resume
The section work experience is an essential part of your operation analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operation analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operation analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operation Analyst resume experience can include:
- Escalate issues and risks to corresponding party effectively
- Competent computer skills, expert level in excel
- Prepare, validate and verify all SITAONAIR customers’ configuration requests prior to be activated by the SITAONAIR Operations on duty staff
- Maintaining a good relationship with market courterparties. Ensure all SLA's are met internally and externally
- Conducting customer surveys about customerpayment experience
- Strong background of understanding end to end lifecycle of the Financing business globally including product knowledge, trade capture, PnL/Risk
Education on an Operation Analyst Resume
Make sure to make education a priority on your operation analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operation analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operation Analyst Resume
When listing skills on your operation analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operation analyst skills:
- Proven Written and Communication Skills
- Good IT skills (knowledge of SAP, Hyperion and PowerPlay is an advantage)
- Good analytical skills. Mathematically inclined, as this person has to develop, generate, and review statistics, graphs, and numeric data
- Good in written communication and presentation skills
- Decision making and analytical skills are required
- Orients property managers to the accounting function and coaches to effectively manage their department’s financial performance
List of Typical Experience For an Operation Analyst Resume
1
Experience For Business Operation Analyst Resume
- Very good understanding of financial offering of services
- Experience with various Lm stakeholders the influence the tools and processes (e.g. Billers)
- Work experience in supplier procurement process, quotation management, ODM
- Identifying and reporting issues during handling customer contacts
- Resolving payment related customer contacts escalated from CS
- Analyzing payment exceptions with the help of system portals in Amazon payment and third party vendors
- Partner with appropriate stakeholders to make sure issues come to resolution including vendors, support teams, engineering, etc…
- Coordinate with IT for resolving data flow issues, work on change requests & testing of the tool after changes are coded
- Daily issuance and answering of collateral call notices
2
Experience For Know Your Client Operation Analyst Resume
- Assist CLT Lender in determining specific collateral value of marketable securities
- Administer the daily cash activity for VMware’s entities in Asia Pacific region, including China, Singapore, Australia
- Implement best practice in processes of financial planning
- Think strategically – see the bigger picture when carrying out analysis to meet operational expectations
- Manage exceptions ensuring that all SLA’s defined with the Business on timeliness and quality are adhered to
- Handle Daily official document chopping process
- Assists with budget modifications and necessary budget allocations and scheduling
- Provides critical technical operational information, as available from DFO, including process updates and changes
- Serves as a resource to other staff members regarding business-related questions
3
Experience For Mine Operation Analyst Resume
- Trend analysis, Incidents resolutions, root cause analysis and regular reporting to identify areas for improvement
- Provide cross training to other colleagues as required
- 2、Support Billing Process and data analysis
- 6、Tracking & Follow up business operation project
- Analyze cost data using appropriate software applications & inbuilt features
- Keep all stakeholders including management proactively updated about the issues, progress, resolution etc
- Self-motivated and dependable working style, willingness to take over responsibility
- Actively work with the team to resolve exceptions. Document exceptions and discuss new learning’s with team
4
Experience For Tools Operation Analyst Resume
- Collaborate with Partner Program Managers and other supporting teams to ensure operational excellence in the delivery of partner programs
- Adhere to defined processes, tools, metrics and reporting requirements
- Provides meaning or context to the financial results
- Expertise in MS office , specifically excel database and reporting
- Preparation of tax returns/accounting with limited supervision
- Knowledgeable in queuing theory
- A positive approach and desire to succeed
- Expertise and proficiency in usage of systems such as Microsoft Office, Attachmate’s Extra! X-treme and Citidirect for Securities
- Oversee and coordinate with custodian bank with regards to company's derivative account
5
Experience For Channel Operation Analyst Resume
- Track clients due for annual review and initiate preparation with lender
- Prepare credit write-ups for fully secured credit facilities
- Establish and monitor proper linkages between the Corporation Credit Systems
- Advise market partners and other team members on facility rates, collateral values and credit exposure information
- Coordinate with internal staff and external constituencies to ensure approved facilities are correctly booked
- Maintain electronic credit documentation and file maintenance within Corporate Repository Systems
6
Experience For MEM Operation Analyst Resume
- Administer VMware’s Asia Pacific’s global bank accounts, including setup of new bank accounts, approved access, and updating documentation and authorized signers as required
- Treasury experience
- Development and analyses of pricing models in tenders and offers
- Monthly reviews and creation of several reports of the business financial performance per country
- Check monthly forecast accuracy and make necessary adjustments in system on a weekly basis
- Support the preparation of annual ASR and budget
- Support the preparation of quarterly forecast and enter in system
- Calculate quarterly incentives for Sales team
7
Experience For ARO Business Operation Analyst Resume
- Suggest adjustments for improved profitability
- Performance analysis and reports of Salesforce.com and other tools to track team performance
- Take personal responsibility for timely achievement of Individual Impact Goals (IIGs)
- Proactively drive own Personal Development Plan
- Actively seek to learn from others and share ideas, opinions and expertise
- Fluent in English and other Nordic language
- Maintain the SITAONAIR Datalink configuration database accordingly to the SITAONAIR customers’ requirements
- Responsible for the collection of financial data by mine’s divisions and departments
8
Experience For Derivatives Operation Analyst Resume
- Reviews, analyses and corrects financial reports and commentaries submitted by mine’s divisions and departments based on variance analyses
- Prepares and reports mine’s budgets, forecasts and performance reports for upper management
- Self-motivated individual who takes initiative and works collaboratively
- Influence, challenge, engage, negotiate and inspire team members, peers and stakeholders at all levels both inside and outside the division
- Knowledge of airline industry is an advantage but not essential
- Knowledge of business intelligence application
- Professional in Microsoft Office(Outlook, Excel, Word)
- Familiar about eCommerce transaction procedures and programs
- Work both independently and team-oriented under collaborative environment
9
Experience For Businees Operation Analyst Resume
- Work with other IT teams (MVS Software, DBA’s, Server operations, etc.) to meet infrastructure requirements
- 5、Fully support the financial data download and provide necessary analysis for business review
- Support Local invoice delivery management
- Arranges for the provision of services and technical assistance to meet those needs
- Learn and understand complex system logic and workflow
10
Experience For Mortgage Default Operation Analyst Resume
- Track incidents and provide regular updates to users on request status and progress
- Teamwork with developers and operators to solve issues before deadline
- Mastery in English and Czech language
- Investigate and resolve issues raised by customers within the context of the KX Surveillance platform
- Work with project managers, projects and other developers to enhance and support the platform
List of Typical Skills For an Operation Analyst Resume
1
Skills For Business Operation Analyst Resume
- Professional organizational and time management skills required, as well as the ability to multitask and meet project deadline as set by management
- Superb written and verbal communication skills required
- SAP skills in MM module
- Basic exception analysis skills
- Knowledge and experience of applications, technologies and tools for gathering, reporting, analyzing and forecasting data
2
Skills For Know Your Client Operation Analyst Resume
- Work independently while organizing and prioritizing several tasks at once
- Basic experience and proficiency using Microsoft Office software, including Word, Excel, and PowerPoint
- Banking / Cash Product / Securities / Processing experience in financial services environment
- Self-motivated, good learner, professional and willing to work hard under pressure and fast moving requirements
- Strong ability of learning and understanding
- Basic knowledge and skill in performing financial and budget analysis
- Knowledge of Accounting is essential with at least 2-4 years experience in Finance industries
3
Skills For Mine Operation Analyst Resume
- Knowledge and experience of collateral financing
- Previous experience dealing with internal and external clients is required
- Planning or operation experience in electronics/ semiconductor component
- Development experience, in the required technology domain
- Project management experience required
- Basic knowledge and skill in business case preparation and business requirement definition
4
Skills For Tools Operation Analyst Resume
- Good process understanding to Operations functionality and hands on with Ops Finance / Resource Management activities
- Proven ability to produce recommendations and proposals and delegate and oversee projects and assignments to other employees as directed
- Hands on experience in Operations support in IT/ITES
- Q/KDB+ programming language experience is very advantageous
- Experience working with OTC instruments (FICC)
- Experience with 3rd generation trade capture systems like Murex/Calypso/WallStreet
5
Skills For Channel Operation Analyst Resume
- Demonstrate a proactive and supportive nature
- Experience with exposure to Equities
- Work experience
- Experience in fast-paced, high volume environment
- Analyse and resolve incidents/problems based on queue and priority
- Validate IGA PMPs for S4V, New Business and Backfill categories and report weekly status with managers
6
Skills For MEM Operation Analyst Resume
- Experience in Business Operations Support
- Experience working in financial services
- Manage annual review volume to ensure risk grading and client experience is not negatively impacted
- Strong working knowledge of Microsoft Windows: Excel and PowerPoint
- Account Id validation and Worktime management for IGA claim codes
- Demonstrates business and inter-personal savvy
7
Skills For ARO Business Operation Analyst Resume
- Evaluates the cost efficiency and effectiveness of mine’s operational processes and procedures
- 1 ~ 3 years business analysis related experience in E-commerce environment
- Highly motivated to work in a dynamic environment, with good integrity and character
- Independent and strong personality
- Cooperation with client and stakeholders to clarify and priority issues
- Regularly touch client and collect feedback to maintain a good relationship
- Hands-on experience on product support analyst
8
Skills For Derivatives Operation Analyst Resume
- Experience in a supply chain function
- Experience with financial processes and tools
- Developing and delivering program operational elements to meet the needs of new programs developed by the Partner team
- Reporting and Information retrieval & distribution to claim codes
- Understanding and interpretation of global regulations and DB’ KYC policy
- Logging, co-ordination & escalation of issues and incidents
- Troubleshooting – log file investigation and extract details for review
- Monitoring of collateral settlements
- Follow bank service operations processes including the logging of tickets within MyServiceor ticketing systems
9
Skills For Businees Operation Analyst Resume
- Follow bank service operations processes including the logging of tickets within the ticketing systems
- Provides analytical support during budget reviews to identify cost saving and productivity opportunities
- Banking Operations, or 3 years of General Operations, or Project work involving process design, implementation or measurement
- Collateral Management practices including understanding ISDA documentation
- Have the ability of communication, coordination, hardworking with carefulness, initiatives, meticulous and patience, and undertaking the pressure
- Perform daily margin processing such as data checks, margin call process, limit usage monitoring and asset transfer
- Manage existing partner inquiry processes, including inquiries, applications, agreements, portal privileges, etc
- Manage partner team reports using SFDC and other reporting databases to support Partner Programs Managers
- Keep track of all PMP and Lexicon issues where action is pending on hiring managers or RDM/PSPs
10
Skills For Mortgage Default Operation Analyst Resume
- Multi-task and organize work systematically in meeting deadlines without compromising on quality
- Provides and/or directs the provision of services for a variety of DHR procurement activities, including purchasing
- Understand IT system and technologies like Debugging tools (e.g. Charles…), Log and monitoring (e.g. Kibana, Rancher…), Database (e.g. mySQL…)
- Propose, design, document and implement approaches to improve/automate processes for configuring and testing the end to end environment
- Customer contacts resolving related knowledge and expertise
- Knowledge of working with excel sheet - lookups and pivots
- Responsible for daily capture, monitoring and reconciliation of NA EOD curves prices in production
- Investigate and analyze static data issues, accounting related issues, complex workflow errors which include interface with relevant IT support groups
List of Typical Responsibilities For an Operation Analyst Resume
1
Responsibilities For Business Operation Analyst Resume
- Effective project management skill
- Ensure that margin calls are issued prior to the deadline
- Strategic evaluation of support services, including monitoring of financial benefit of initiatives
- Development of database to collect all support activities incl. vendor documents and ongoing updating efforts
- Scope includes business execution processes related to lifecycle planning
- Share FLM and SLM wise weekly report on viable PMPs sharing the source of fulfilment - internal or external
- Process daily claim code requests for Creation, Updating, Deletion, Extension, information retrieval etc
- Help in Creation: This involves receiving emails from various sources (Accounts, projects, IMTs, Managers)
- Contribute to the technical design and implementation of the interfaces required by all applications in the team's portfolio
2
Responsibilities For Know Your Client Operation Analyst Resume
- Provide 1st, 2nd and 3rd level support where appropriate as well as escalate and manage issue resolution with the First Derivatives vendor
- Communicate the status of tasks to stakeholders in a proactive way
- Follow release and change processes in the compilation and distribution of software builds and releases to development and test environments
- Work within a team environment to complete associated tasks
- Investigate and resolve issues raised by customers within the context of the platform
- The ability to extract and analyze data from the ledger (SAP) and reporting systems (e.g. SAP and Hyperion) efficiently and effectively turn it into information
- Act as the Lead financial analyst and POC for multiple programs including coordination and business operations decision-making with related stakeholders
- Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions across KOREA
3
Responsibilities For Mine Operation Analyst Resume
- Working with the KOREA partner management, lead the annual Goals, budgeting and ongoing forecasting processes
- Responsible for our order and licensing management tools used by our consumer services and inside sales team. This role includes, but is not limited to, defect management, outage management and project work according to the team guidelines
- Responsible to document and review processes
- Monitor tools issues and performance
- Responsible for other smaller tools in the same capacity as the above
- 1、Outsourced & expense PO place through ERP system
- 3、Support AR collection and data analysis
4
Responsibilities For Tools Operation Analyst Resume
- 5、Bid proposal document preparation
- 7、Business operation process & other policy document draft
- 8、Cover all Official affairs
- Develop and maintain databases of programs, initiatives, and vendors. Develop internal and external reports on expenses, internal and external incentive programs, initiatives, performance goals and results, including ad-hoc reports as needed
- Develop and administer new and existing programs impacting service delivery and quality, member benefits, employee performance, internal and external performance management and service provider compensation/incentive payments
5
Responsibilities For Channel Operation Analyst Resume
- Assist with development and preparation of annual budget, goals and objectives. Provide monthly forecasting and effective budget updates. Implement individual portions of strategic business plan. Assess, evaluate and recommend alterations to the business plan as needed
- Understand HPE cost management processes and the way HPE operates/manages ODMs, 3rd party logistics service providers and other suppliers
- Understanding of supply chain function
- Monitoring of KPIs for support services
- Identify and analyze trends regarding best practices, policies, procedures and programs for Club employees
6
Responsibilities For MEM Operation Analyst Resume
- Develop management reports for Vice President and other Executives Management. Create new reports as requested
- Recognize, design, and integrate continuous improvement components to meet redesign needs
- Participate in projects through oversight of teams comprised of participants from other Business Units and outside vendors
- Ablity to work across various LM financial systems to deliver results
- Willingness to interface with external customers
7
Responsibilities For ARO Business Operation Analyst Resume
- Partner with ODMs & Commodity managers & collect HPE Product / Part costs in a timely manner & upload them in the system after analysis of the quotations for accuracy & changes from the system of record
- Follows up with ODMs, commodity and program managers /commodity managers within HPE for data & timely approval of quotation release
- Prepares reports & escalates in a timely manner on anomalies
- Be flexible to work late hours in order to interact with clients
- Coordinate with Suppliers and commodity managers for Supplier setup in HPE systems, agreements / contracts etc
- Release Purchase Orders in a timely manner, track for closure & follow up till payments
- Responsible for planning, scheduling and coordinating demand/supply management, business processes and/or manufacturing/delivery of products and services to the company policy and country regulatory requirements
- Partners with stakeholders to identify/implement opportunities for business process improvement to effectively manage costs, integrate new and existing businesses, and adapt to changes in the business and regulatory environment
8
Responsibilities For Derivatives Operation Analyst Resume
- Leading and working with cross-functional teams, creates and implements plans that enable the execution of business strategies
- Participates in the process by which demand signals are developed, validated for alignment with transition plans, supply constraints identified, and an executable plan defined that meets financial and market share goals
- Responsible for working with different cross functions (Demand Planning, Supply Planning and Order Fulfilment) on developing program and tools to aid in business improvement and in turns drive productivity and reduce costly errors
- Undergraduates studying in Engineering, Computer Science or related discipline
- Visual Basic and/or C++ knowledge
- Customer visits to collect plant performance data and update database
- Analysis of plant performance data and development of best practice
9
Responsibilities For Businees Operation Analyst Resume
- Development, conduction and evaluation of licensee surveys
- Development of new support service concepts
- Participation in technical exchange meetings
- Preparation of technical reports/minutes
- Discussion with key equipment vendors for best practice
- Database and Excel capabilities
- Analytical & Interpretation skills – Client agreement language needs interpretation and Post trade compliance tests performed need data analysis skills. Team needs to perform secondary research to understand financial instruments which are being traded by Portfolio managers
10
Responsibilities For Mortgage Default Operation Analyst Resume
- Communication (Spoken – Assertiveness & Written) – Need to communicate with Front office (Portfolio managers) on need basis to ensure they understand client guideline breaches and act on correcting the trades. Portfolio breaches need to be explained with requisite details over the email
- Able to perform job of a reviewer
- Able to help TM and resolve their queries
- Meet service level standards for timeliness and accuracy
- An acute awareness of the high risk, time critical and complex nature of the Private Client Services environment, an ability to work under pressure and to meet tight deadlines is essential
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