Operation Officer Resume Sample
Hayley Gusikowski
190 Purdy Skyway,
San Francisco,
CA
+1 (555) 788 8098
Work Experience
Chief Operation Officer
12/2016
-
PRESENT
Los Angeles, CA
- Keeps the endcustomer in mind
- Can manager short deadlines
- Is a positive team player
- Is open to learn new things
- Experience, knowledge and demonstrated success in program/construction management experience with large and small scale projects including all delivery methods in the U.S. and/or U.K
- Professional registration (PE) and/or Construction/project management certification (CCM/PMP) highly desired
- Results-oriented professional with proven ability to develop effective strategies, set target goals, and execute plans to meet financial and organization objectives
- Understanding of how to mitigate commercial risk to enhance opportunities for successful business and project performance
- Strong executive presence and personnel management skills with the ability to set direction, align and motivate others to achieve excellence
Operation Officer
05/2013
-
07/2016
New York, NY
- Self motivated, good initiatives and ability to work under pressure
- Strong PC skills, proficient in Microsoft Office & VBA
- Processes the assigned service requests, files and/or transactions
- Ensures and verifies that all information is complete, retrieves additional
- Follows up on the status of the assigned/processed service requests, files and/or
- Client document gathering and negotiation
- Liaison with various internal and external stakeholders who have input into
Junior Operation Officer
09/2009
-
12/2012
Boston, MA
- Effective computer skills including project management, spreadsheets, Prolog, and presentation software
- A strong record of safety and a commitment to the value of safety measures
- Experience in banking sector
- Good writing and communication skills and strong credit, marketing and financial knowledge
- Diploma holder with 5 years working experience in financial industry
- Experience in handling CCASS, DCASS & SWIFT platform
- Experience in handling worldwide stocks, OTC bond, mutual funds & structured products settlement
Education
National University - Redding Campus
2003 - 2008
Bachelor's Degree in Accountancy
Professional Skills
- Experience with proven results / track records, initiative, good organization skills, interpersonal skills
- Experience in sales operation role, with proven results / track records, initiative, good organization skills, interpersonal skills
- Self-motivation, excellent communication skill and strong problem-solving skill
- Strong time management and organization skills to manage deadline and priorities within a high pace environment
- Strong verbal and listening skills are essential
- Strong analytical focus and problem solving skills
- Excellent verbal and written communication skills, including the ability to credibly facilitate cross-department discussions
How to write Operation Officer Resume
Operation Officer role is responsible for interpersonal, organization, software, microsoft, reporting, retail, finance, credit, training, marketing.
To write great resume for operation officer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operation Officer Resume
The section contact information is important in your operation officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operation Officer Resume
The section work experience is an essential part of your operation officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operation officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operation officer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operation Officer resume experience can include:
- Experience with proven results / track records, initiative, good organization skills, interpersonal skills
- Good English with speaking, writing and reading
- Working experience in a similar capacity
- Strong PC literate and knowledge of computerized accounting system
- Experience in Card Operation
- Experience with change management and ability to lead/ drive change execution
Education on an Operation Officer Resume
Make sure to make education a priority on your operation officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operation officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operation Officer Resume
When listing skills on your operation officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operation officer skills:
- Ensure work volumes are processed accurately and effectively on a day to day basis minimizing risk to the Bank and negative impact to customer
- Have a good leadership and experience in managing people/team
- Experience: 0-2 years experiences in Treasury Operations
- Proven experience as COO or a similar relevant role
- Hands-on project and portfolio management skill and experience
- Basic MS office skill, especial for excel skill
List of Typical Experience For an Operation Officer Resume
1
Experience For Credit Operation Officer Resume
- Deal with CS marketing and Professional Service team daily administration including employees onboard/ off-board activities
- Conduct daily operation for after-funding contracts management
- Collect necessary documents and perform contract closing process in system
- Develop, negotiate and implement Business Unit-wide strategic business and service plans
- Set performance goals for operational performance across Functional and/or Local level
2
Experience For Wealth Operation Officer Resume
- Monitors overall operational performance and decide on actions/initiatives needed to improve
- Drive operational review section of Functional and/or Local level
- Drive consistent operational metrics across Functional and/or Local level
- Determine which emerging issues (internal and external) are relevant to Zurich´s current and future needs and ensure strategies, programs, processes incorporate/respond to these
- Design/fine-tune existing customer service process
3
Experience For L Support & Operation Officer Resume
- Identify opportunities and risks associated with changes in direction of external environment
- Answer dealer / customer by 400hotline – for their daily requirements
- Daily email settlement by Hotmail box
- Dealer / Customer Claim governance
- Collaborate internally with other departments to provide qualified customer service
- To manage settlement documents for normal pay-out contracts and put all legal documents in order as VFAC’s policy and procedure
- To arrange the legal documents scan, sort out electron file and audit to documents warehouse
- Regular / Adhoc reports preparation and reconciliation
4
Experience For Sales Operation Officer Resume
- Maintain establish U.S. and U.K. operations objectives, policies, procedures and performance standards within boundaries of corporate policy
- Assure that all projects follow governance and are executed by staff incorporate the set objectives, policies, procedures and performance standards set
- Monitor project delivery through direction of District Mangers in the U.S. and Managing Directors in the U.K. to ensure every project is built on schedule and within budget
- Monitor financial aspects of contracts; e.g. fee payment, rental equipment, income/expenses, etc. Work District Managers and Managing Directors to protect company's interest and simultaneously maintain good relationship with clients
- Assure that all projects executed by staff incorporate the project planning techniques prescribed by the management administration plan. Provide appropriate input and review as required
5
Experience For Chief Operation Officer Resume
- Assure projects are staffed with the appropriate resources and skill sets to achieve project objectives within the company profit model
- Partner with Stantec Construction Group’s business development and marketing teams in business development, client relations, and marketing, pursuit and project bid activities
- Partner with Stantec design to help implement the integrated design-build design center
- Grow backlog across all market sectors we serve; initiate, develop and maintain liaison with clients to develop relationships and win new work
- Be an integral part of the risk management process and reviews
- Work closely with all members of the groups leadership team, including all support functions (Finance, Human Resources, Marketing, Risk, Contracts, and Commercial etc.)
6
Experience For Operation Officer KYC Resume
- Dealer Sales Support personnel
- Amend the cargo information and declare with Penavico and customs system on website
- Issue ob/l from carrier per original dock receipt and guarantee letter,
- Correspond cooperation with other departments
- Smooth order process fulfillment internally and extend to dealer side. Support the efforts to achieve monthly and yearly sales targets
- Process customer’s requests and ensure customer’s requests, queries, complaints are processed timely and met SLA
- Receive and process customer’s requests of FPP, FT FPP, Increased/ Decreased limit, card activation, card reactivation, upgraded/ Downgraded card type, card closure, Card/Pin reissuance, Miles redemption, Personal information change
- Work with card, Pin delivery and embossing vendor and maintain related reports to monitor Credit and Debit card delivery and blank cards in stock on daily and monthly basis
- Manage Card, Pin delivery status to support branches, Contact Center in handling customer’s queries, requests
7
Experience For Card Operation Officer Resume
- Perform monthly vendor invoice payment and reconciliation
- Process fee and interest refund/ cancel, card closure retention
- Undertake all aspects of customer order management (order entry, order maintenance in system, proactive notification and invoicing), maintain and update customer files
- Work independently under pressure and demonstrated ability to meet deadlines
- Fluent in English, both oral and written Good attitude
- Work experience in operation administration position
- Work experience in a fast paced technology industry
- Ensure data quality in terms of timeliness and accuracy
8
Experience For Foreign Currency Operation Officer Resume
- Ensure accurate, on-time cost control and gross profit per shipment file
- Oversee warehouse operation to ensure SOP compliance
- Ensure all T&T events input on time to match the KPI
- Ensure all active activities to be finished on time to match the KPI
- Ensure destination offices & customer requirements are clearly transferred to all concerned parties
9
Experience For Securities Services Operation Officer Resume
- P&L ownership for related SCS operations
- Report Review of accounts opened/account maintenances
- Documentation review on accounts
- Receive, Review and verify and process customer applications through various channels
- Perform maintenances in customer accounts
10
Experience For Human Resources Operation Officer Resume
- Perform account maintenance functions to support the various products processed by the dept
- Perform credit searches with the Bank’s vendors and associates
- Report Review of accounts opened / account maintenances
- Review reports to ensure audit proper on documentation, Perform control checks on document / instruction
- Receive and process customer requests/instructions through various channels ensuring proper due diligence Accurately resolve investigation cases within designated timeframes and initiate oral or written communication (letters), if required
- Responsible for sales orders release – to ensure profit margins from sales orders regarding company guidelines
- Generate daily, weekly and monthly sale reports
List of Typical Skills For an Operation Officer Resume
1
Skills For Credit Operation Officer Resume
- Able to remain resilient under pressure while dealing with multiple deadline and changing priorities
- Good understanding of customer service operation procedure
- Graduate with 2-3 years’ experience in banking operations
- Good knowledge of China Insurance market
- Understanding of support functions such as HR, Finance, Marketing etc
2
Skills For Wealth Operation Officer Resume
- Booking space with carrier by EDI/manual work and carrier's website
- Booking with Penavico by EDI or manual work
- Checking invoice fm carrier /carrier agent, and arrange payment for them,
- Working with carefulness
- Understanding Federal and Provincial Tax Act as it pertains to income reporting
3
Skills For L Support & Operation Officer Resume
- Responding to inquiries in a call center environment in a timely manner, ensuring information provided is accurate
- Produce results and achieve profits, either directly or by providing support by developing, implementing and monitoring business/ operational plan
- Ensure all required processing and enquiries are fulfilled meeting Service Level Agreements
- Board understanding of various IT technologies at management level and clear understaning on IT governance standards and compliance requirment
- Assist to Event/ outing/ seminar /business meeting organization
- Identifies and analyses issues, both recurring and one-off, and makes suggestions for improving procedures and processes
- Assure all employees follow safe work practices and use company guidelines and policies for planning and executing work in a safe manner
4
Skills For Sales Operation Officer Resume
- Work with Finance functions and plants in regard to daily shipment releasing and system handling
- Follow up local operation ,such as booking, trucking, customs clearance
- Handle ocean import shipment ,including switch MBL from carrier, the Customs Clearance and Trucking to factory, if needed
- Comprehensive knowledge of consumer banking practices and laws/ regulations governing financial institutions
- Participate in promoting process improvements within the group
5
Skills For Chief Operation Officer Resume
- An established track record of providing legendary service
- An enthusiastic team player with the ability to work independently while maintaining a positive outlook
- Preferable having certain knowledge or interest to Burmese culture and life style
- In-depth understanding on internal operation process of Insurance companies
- Team work player, willing to help and cooperation with other colleagues
6
Skills For Operation Officer KYC Resume
- Exposure to Account Opening/Account Maintenances
- Problem analysis and judgment (recognizing important information,
- Arrange and support internal meeting
- Calendar and travel arrangement for the team leader including Visa/flights/hotel bookings, transportation and itinerary
- Performs a quality control at the closing of the assigned service requests, files
7
Skills For Card Operation Officer Resume
- Efficient and high accuracy daily and monthly reporting internally and extend to dealer side
- Support to system development / enhancement and successful launching
- Secure daily smooth system running in CN market
- Get the booking confirmation from carrier timely
- Print dock receipt 1-8 and send doc to trucking company
- Ensure SOP are being adhered to and refined at the country and trade lane level
- Ensure all incoming bookings is shipped as booked
- Data entry of applications and passing of credit adjustments
8
Skills For Foreign Currency Operation Officer Resume
- Provide administrative support to credit officers such as following up with customers on their requests or to request for documents from customers
- Production Planning Manager
- Possesses drive with a positive ‘can do’ attitude (important to show different
- Review 100% of new SBB accounts and signing authority changes for accuracy and completion of AML/KYC/KYB information required to adhere to AML/KYC/KYB compliance, inclusive of internal and external legal documentation, and provincial/jurisdictional requirements
- Complete assigned tasks accurately & within established standard
9
Skills For Securities Services Operation Officer Resume
- Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines. Identify areas of risk and escalate as necessary
- Support the team by continually developing knowledge and being current on AML/KYC/KYB requirements and regulations
- Understand and apply TD Bank/Banking Services operating policies and procedures
- Contribute to a positive and respectful work environment
- Ensure a thorough understanding of Small Business Banking current account opening, account maintenance and Know Your Customer (KYC)/ Know Your Business policies and procedures (KYB)
- Previous experience in a call center and or financial industry would be an asset
- Responding to inquiries in a call center environment in a timely manner, ensuring information provided is accurate and service levels are met
- Contribute to team's LEI activities and ongoing improvements in service
- Knowledge of back office procedures for registered plans, estates, custodial operations, and transfers departments would be beneficial
10
Skills For Human Resources Operation Officer Resume
- Escalate issues where necessary to ensure a high level of service is maintain
- Preparation of amended/canceled/ new tax slips as required for multiple line of business
- Provide partners wit the necessary calculations related to the financial information on the slips
- Ensure that the team's daily deadlines and goals are met
- Escalate issues where necessary to ensure a high level of service is provided
- Familar with project management methodologies
- Fluent in Chinese and English in both spoken and written
- Fluent communication in both Bahasa and English
- Maintains a keen eye for detail and has the ability to produce consistently accurate work and audit the work of others, while managing multiple activities in a deadline driven environment
List of Typical Responsibilities For an Operation Officer Resume
1
Responsibilities For Credit Operation Officer Resume
- Provide sale data to support commission calculation
- Liaise with sale team to do the smooth sale orders process
- Work effectively in a cohesive, team environment as well as independently. This requires being collaborative, reliable, open to input, honest, forthright and respectful
- Analytical thinker who demonstrates the initiative to identify and logically resolve issues. This specifically requires being inquisitive and able to deal with ambiguity while developing approaches that lead to successful resolution
- Computer literate, word, Excel, Excel Pivot table, PowerPoint, database,
- Provide daily operation support to CS marketing and Professional Service team to achieve the goal of operational excellence and work closely with other departments to ensure our business activities are in line with compliance regulations and fulfill employee satisfaction
- Arrange and coordinate customer events refer to aligned budget
2
Responsibilities For Wealth Operation Officer Resume
- Connect with other related department to improve daily operation
- Order Fulfillment Management
- Perform reports distribution
- Support other ad-hoc tasks
- Computer literate, Word, Excel, PowerPoint, Database, etc
- Proficient in MS office software. (Word, Excel, PowerPoint)
3
Responsibilities For L Support & Operation Officer Resume
- Critical Claim management
- Importer operation team
- Kay Accounts Manager
- Card auto renewal
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