Operational Support Resume Sample
Brant Kutch
16829 Schroeder Place,
Dallas,
TX
+1 (555) 114 8187
Work Experience
Operational Support Manager
02/2017
-
PRESENT
Chicago, IL
- Effectively documenting and storing data in the department’s Security Information Management System (SIMS)
- Liaising with the alarm companies to ensure prompt response to alarm situations at Executive Officers’ residences
- Administer the Bank’s guard management program through coordination with various areas of the Bank and engagement with service providers
- Folds boxes to desired shape
- Places necessary packing inserts (tissue, etc.) into folded boxes
- Support gift box preparation
- Supply control and restock, packing supplies
- Operate machinery to include the floor scrubber, pick trucks, and forklift
- Systematic building sweeps for cleanliness
Operational Support
04/2013
-
08/2016
Phoenix, AZ
- Provides support to returns with distribution of Newgistics boxes
- Weigh, scan, and load EVINE Live packages on outbound trailer
- Load Polo packages on outbound trailer
- Gather postal carts from EVINE Live and return to shipping for processing
- Operations experience (account servicing, document review, data entry, etc.)
- Client oriented and assists in identifying solutions to problems
- Demonstrated well developed people management skills
- Strong ability to work with teams; creating an enabling environment and supporting colleagues
Junior IT Operational / Support Engineer
05/2009
-
11/2012
Chicago, IL
- Unloading inbound trucks as needed to include RTVs
- Sort and prep inbound receipts for picking as needed
- Provide assistance in kitting and re-sku's
- Bagging product as needed
- Facing off product on shelves and monitoring min / max levels
- Handles and stores totes for picking support
- Keeps floors clean and clear of boxes and trash, and maintains cardboard area
Education
Neumont University
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Strong people skills and a customer service mentality – Ability to work effectively with all levels of co-workers (clerical to executive management)
- Have excellent written and verbal communication skills and possess the ability to effectively communicate across all levels of team members and management
- Strong SQL skills working with Oracle and / or SQL Server
- Excellent leadership & staff development/ training skills
- Demonstrated strength in teamwork, interpersonal, oral and written communication skills required
- Excellent computer skills in Microsoft Windows include Word, Excel and Outlook
- Strong, written, numeracy and interpersonal skills
How to write Operational Support Resume
Operational Support role is responsible for customer, basic, organizational, programming, troubleshooting, leadership, sql, java, compensation, database.
To write great resume for operational support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operational Support Resume
The section contact information is important in your operational support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operational Support Resume
The section work experience is an essential part of your operational support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operational support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operational support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operational Support resume experience can include:
- Demonstrate excellent organization, planning and prioritization skills; ability to manage multiple responsibilities and to work with multiple data systems
- Experience with MS SQL Server or Oracle and Database programming skills
- Demonstrated ability to use all skills in a team setting
- Excellent communication skills: verbal and written English
- Strong data entry skills with high accuracy standards
- Excellent organizational and time-management skills with the ability to multi-task
Education on an Operational Support Resume
Make sure to make education a priority on your operational support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operational support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operational Support Resume
When listing skills on your operational support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operational support skills:
- Planning and organizational skills (L4)
- Experience in multi-tasking and prioritizing job responsibilities
- Problem solving skills (L4)
- Proven working experience (2-3 years) as a executive assistant or senior executive assistant
- Outstanding organisational and time management skills
- Strong experience with shell based tools and scripting
List of Typical Experience For an Operational Support Resume
1
Experience For Operational Support Analyst Resume
- Demonstrates versatility and flexibility with constantly changing priorities and tasks
- Monitor vendor enhancements to systems and features. Keep current with skills to utilize new features and tools as they become available
- Utilizes specialized skills to coordinate, review, oversee, or administer programs, projects or processes related to the function served
- Effectively manage and oversee the day-to-day operational activity, working within client specification and providing a first-class service to our customers
- Basic programming skills (scripts, C#)
- Strong knowledge and experience with MAXIMO or other CMMS programs
2
Experience For Operational Support Manager Resume
- Strong experience with cryptography
- Know how to pick apart a problem with your analytical skills
- Demonstrated experience in development and evaluation of service contracts for bids and request for proposals
- Foreign field experience (4 to 6 years of successful foreign tours working in intelligence) as an operations officer with increasing levels of responsibility
- N-tier Web Application administration and troubleshooting experience
- Have experience in the services being delivered
3
Experience For Operational Support Engineer Resume
- Experience of working in a business / administrative environment
- Previous experience working in a high-volume facility
- Demonstrates ability and desire to thrive in a challenging fast-paced work environment
- Demonstrated flexibility in a multi-cultural environment
- Focus on effective cash collections performance to meet cash recovery and debt book recovery targets
- Work experience in technical support role, preferably in a mid to large size organization
- Experience with Oracle ATG, Endeca, DOO/GOP, CSC, Fusion, RightNow an asset
4
Experience For Operational Support Technician Resume
- Knowledge and experience of customer service telephone etiquette
- Experience supporting or working in DevOps teams
- Experience building and configuring Container-solutions such as Docker, or equivalent
- Experience with Java or similar object oriented language
- Relevant experience in an office
- Experience with .Net, ASP.Net, C# or Java
- Experience with Web Development, HTML, JavaScript
- 2 / 3 years experience in a parcel processing or logistics setting
- Build a strong working relationship with our logistics partners
5
Experience For Specialist, Operational Support Resume
- Actively demonstrate the company values of “Integrity, Teamwork, Excellence and Respect” in all actions and behaviours
- Excellent knowledge of the layout and demographics of the business area
- Assists in planning, maintaining and managing the monthly production schedules and tasks for the Financial Consolidation process
- Validate ACH stop payment setup and form completion to ensure accuracy and compliance with NACHA rules
- Possess the ability to maintain high accuracy standards while balancing multiple priorities
6
Experience For Operational Support Administrator Resume
- Possess excellent written and verbal communication
- Strong knowledge of the Bank’s organization structure and information systems
- Good knowledge of Bank’s governance and control frameworks
- Operations experience with focus in asset movements
- Experience with ACH's, wires, deposits and journals
- Experience with Java, .NET or other Object Oriented language
- Experience of industrialised mailroom, document management, or similar environment
7
Experience For Operational Support Lead Resume
- Experience in various software lifecycle development menthods e.g. Agile, Waterfall
- Experience with AWS services, such as EC2, VPC and CloudFormation
- Demonstrated reliability, flexibility, and attention to detail
- Additional experience with SIGINT systems or modern telecommunications systems and networks is also required
- Workforce management experience and
- +8 Years Contact Centre experience
- Experience in analytics within a support role
8
Experience For Operational Support Representative Resume
- A valid driver's license and ability to travel is required
- Developing project scopes and objectives, involving all relevant stakeholders and ensuring feasibility
- Fostering a positive and constructive working relationship with all key stakeholders
- Working understanding of Active Directory, Office 365 Cloud Email and SharePoint
- Working knowledge of POS Retail Solutions including Register and PIN PAD Support
- Securing the optimized mapping (3 times per year) and the right system parameters
- Assisting in drafting regular various operational reports in regards to talents and finance
- Possessing a broad knowledge of the wider Optus business that interfaces with the Credit Function
9
Experience For Senior Windows Vmware Operational Support Engineer Resume
- Being able to work from a technical specification
- Securing the “out” delivery within the agreed time to the Stores
- Securing the communication with Business Support, Warehouse Logistics
- Working knowledge of check holds and error resolution
- Working knowledge of structure and operations of agencies and service providers and the delivery of services
- Ongoing account review and maintenance across multiple platforms, systems and account types
- Studying towards a professional accountancy qualification (ACCA/CIMA)
10
Experience For Assistant Manager, Operational Support Resume
- Reporting and standardisation
- Reporting and Forecasts
- Reporting and Standards
- Managing team workflow and enquiries with the ability to proactively investigate and find resolution to customer issues in a timely manner
- Assisting with Core Engineering tooling and environment upgrades on an occasional basis
- Understanding Scope of Assignment
- Assigning Manager - Notification of assignment to manager
- Monitoring and working inbound Issues reported via JIRA, and occasionally via other channels such as email and Slack
List of Typical Skills For an Operational Support Resume
1
Skills For Operational Support Analyst Resume
- Experienced in teaching and providing training and coaching others effectively
- Excellent communication, organization, and teamwork skills required
- Solve problems with strong analytical skills
- Possess strong organizational skills and be detailed-oriented
- Understanding and Experience of effective training delivery methods
2
Skills For Operational Support Manager Resume
- Intermediate IT knowledge, including basic programming skills (scripts, batch files, C#) and basic knowledge of MS SQL databases and .NET framework
- Proven experience providing support while working with 3rd party hardware and software vendors
- Experience of developing strong relationships with senior managers
- Prior management experience and/or training
- Communicate effectively with people on different positions in the organization
- Ensures disputes and complaints are effectively managed and tracked
3
Skills For Operational Support Engineer Resume
- Attention to detail, critical thinking, and problem resolution skills required
- Has good basic accounting skill
- Effectively communicate with external contacts to resolve questions regarding subpoenas and court orders
- Sponsor certification as an operations officer, technical operations officer, or special skills officer
- Expert technical skills in ASP.Net, C# or Java
4
Skills For Operational Support Technician Resume
- Highly service-oriented with exceptional customer service, organizational and follow up skills
- Bilingual (English/French) written and verbal skills an asset
- Have a Master education or similar experience in financial products (including derivatives) valuation, market risk reporting and modelling
- Experience developing and conducting Training Assessments
- Experience in facilitating training in a virtual and traditional classroom setting
5
Skills For Specialist, Operational Support Resume
- Skilled in interpreting and applying rules, regulations, standards and policies regarding the statewide programs supported
- ‘ experience supporting or working in DevOps teams
- Completed apprenticeship or similar or working experience in leading function (preferably in warehouse
- Completed apprenticeship or similar or working experience in leading function (preferably in warehouse operational)
- Experience working within complex, multiple client organizations, providing support to multiple locations
6
Skills For Operational Support Administrator Resume
- Experience in analysing customer feedback and making recommendations for improvement
- Flexible and understanding of changing priorities and situations
- A good understanding of Windows servers, operating systems, and virtualization technologies
- Experience with classified Sponsor databases, including specific targeting tools
- Experience with project management and coordinating
- Promotion and communication of HSE issues, information, good practice and raising of standards
- Implementation knowledge and experience of federation SSO using SAML 1.x, SAML 2.0 and WS-Federation
- Process orientated and experience of using technology to support delivery
7
Skills For Operational Support Lead Resume
- Skilled in utilizing Microsoft Excel to present information and complex sets of data
- Proven knowledge of social & environmental issues related to warehousing activities
- Fine Dining & Bar Management experience
- Experience working within complex, multiple client organizations
- Experience of using management information databases
- Demonstrable experience using Excel and other BI tools, together with Word, PowerPoint and Visio
- Strong capacity for logical thinking, with the ability to understand the inter-relationships among complex applications and systems
- Experience working in a high client contact environment
- Excellent MS Office knowledge, Visio, Great Plains and English proficiency
8
Skills For Operational Support Representative Resume
- Provide task and resource management consistent with delivering Site priorities via appropriate processes to acceptable standards
- Task manage shift C/E and Fitter teams to ensure quality, productivity and the relative prioritisation of tasks fit with business needs
- Experience in service delivery frameworks such as ITIL
- Experience in project delivery e.g. Project Management, Change Management
- Experience in financial services and familiarity with AMP products useful but not essential
9
Skills For Senior Windows Vmware Operational Support Engineer Resume
- Be an effective member of and contribute to complex project teams
- Able to prioritise own work and work well under pressure
- Conducts regular calibration sessions to ensure the validity and reliability of results
- Conducts regular audits to ensure validity and reliability of results
- Demonstrate proficiency in Microsoft Office including Word, Excel, and Outlook
10
Skills For Assistant Manager, Operational Support Resume
- Operations experience (account servicing, document review, data entry, etc)
- Adapt to every changing priorities in a fast-paced environment
- Direct experience building multi tenet and n-tier architectures in a high availability environment
- Strong understanding of build, release and deployment processes for software
- Familiarity with administrative and financial operations, with a strong interest in community health programming
- Experience with job cost (cost accounting) environments is very helpful
- Technical experience in the following is advantageous
List of Typical Responsibilities For an Operational Support Resume
1
Responsibilities For Operational Support Analyst Resume
- Provides direct support to the Team Manager in monitoring and effectively managing attendance, absence and holidays
- Demonstrated experience handling multiple assignments and heavy workload while meeting tight deadlines
- Experience collecting and analyzing data and other information to determine root cause analysis and develop effective corrective action plans
- It is an advantage if the incumbent has experience within Learning & Development, training, and end-to-end HR project management in the Energy industry
- Significant experience managing large SQL database environments including deployment, backup and recovery and SQL optimization
- Relevant experience from training or education industry
2
Responsibilities For Operational Support Manager Resume
- To support the goods in team leader with open purchase order outstanding quantity’s
- Manage multiple projects and changing priorities across virtual teams and provide results quickly
- Consolidate content and deliver training to new hires under the guidance of the CCO
- Previous experience from onsite supervision of operations and shutdown activities
- Communicate and cooperate with all relevant stakeholders, i.e. IWL, WMS Responsible
3
Responsibilities For Operational Support Engineer Resume
- Experience with AWS services, such as EC2, ELB, ECS, ACM, IAM and CloudFormation
- Experience with DevOps tools such as CloudFormation, Jenkins, Github, Puppet (or similar)
- Windows Server experience. (We are a Linux environment, but there’s always a ‘special snowflake’ application somewhere)
- Experience of first line or second line management level
- Good attention to detail with an eye for accuracy
- Experience of warehouse operations and warehouse management systems preferably Catalyst within a distribution operation
4
Responsibilities For Operational Support Technician Resume
- Demonstrable experience in operational administration and diary management
- Above Average to Expert experience in the following software programs: Microsoft Word, Excel, Powerpoint
- Excellent problem-solving and organizational abilities
- Strong understanding of PL/SQL
- Supporting the Pension Operations Senior Management team with administration, as required, including action logs, meeting arrangements and agendas, travel etc
- Assisting with the analysis of processes and functions and helping to drive business improvement
- Partnering with Visa’s broker on all core needs to ensure a compliant program that appropriately mitigates risk and exposure for Visa and its issuers
5
Responsibilities For Specialist, Operational Support Resume
- Building property management, security and maintenance personnel
- Making sensible, fair and reasonable decisions in the resolution of escalated complaints that manage the customer/outcome
- Being in charge of the creation and ownership of operational toolsets for the Software development team and its business partners
- Performs monthly, quarterly & annual testing of Banking Operations Internal Control Reviews (ICR) including; Deposits, Lending, Fraud, & Cards
- Support annual projects of funds escheatment including processing of returned mailed notices, outbound calling, and updating of account records
- Responsible for ensuring processing and decision making is compliant with NACHA regulations in handling of exceptions, returns, and disputes
6
Responsibilities For Operational Support Administrator Resume
- Assist with Client Status Reporting, Monthly Reporting, Pipeline Reporting and statistics
- Work independently and as a team member while using discretion in decision making and sound judgement in problem solving
- Act as primary contact for frontline team members in all matters pertaining to ACH including resolving disputes and transaction research
- A track record of being proactive in HSE and standard setting within a manufacturing environment
- Internal manufacturing and engineering procedures (including contractors)
- Prepare supporting documents including Custodian of Records Certification and Fee Invoice to remit along with records
7
Responsibilities For Operational Support Lead Resume
- Support Training Manager with training and be an alternate when needed
- Completed/Studying higher education in the area of IT / Electrical Engineering
- To monitor and support the UK Ticketing system for all queries, ensuring tickets have been raised correctly and are actioned by relevant departments within SLA
- Balance checks, drawer, and general ledgers including accounting center; ensure timely transmission for settlement and collection of payment
- Responsible for reviewing checks deposited through Remote Deposit Capture including completion of research, adjustments, and member communication
- Assists the Team Manager in proactively dealing with performance issues of individual team members through personal development and objective monitoring
- Aptitude for critical thinking and problem solving and ability to maintain/follow up and meet critical dates and deadlines as assigned
8
Responsibilities For Operational Support Representative Resume
- Serve as the subject matter expert for the processing, transmission, and compliance of ACH transactions including liability, and operations guidelines
- Follow instructions and work independently while exercising sound decision making
- Possess working knowledge of basic accounting principles
- Absolute responsibility for capturing all costs including all materials and subcontractors
- Competence and understanding of Warehousing Systems
9
Responsibilities For Senior Windows Vmware Operational Support Engineer Resume
- Demonstrable ability to produce relevant, digestible management information for all levels utilising a number of tools, including BI tools
- Deliver superior results by directing and motivating a team of employees to complete assigned responsibilities
- Lead, influence and communicate manufacturing issues and information to all groups within the Site (including contractors)
- Technical knowledge and understanding of hazards arising from site operations
- Can combine a structured way of working with being flexible and stress resistant
- In-house built for pre-deal pricing and post-deal reporting of interest rate, inflation and credit linked structured products
- Summarizes ICR findings and exceptions for review and/or remediation with Head of Banking Operations
- Maintains accurate and up to date records of ICR support verification for audit purposes and reporting
10
Responsibilities For Assistant Manager, Operational Support Resume
- Leads onsite operational control reviews for third party vendors as assigned by Head, Banking Operations
- Responsible for maintaining clear and accurate documentation of all actions and communication with agency who furnished subpoena
- Technical knowledge of web services, systems integrations, desktops, mobile devices, tablets, client servers, intranet and networking
- Moneris payment processing, Threatmetrixs Fraud knowledge
- Available to work 24/7/365-day shift work including mornings, evenings and weekends
- Send employee evaluations to manager requesting support at the end of an assignment
- Leadership. Provide guidance, assistance and training for other team members; lead and coordinate specific departmental deliverables
- Familiarity with standard troubleshooting tools and operations, such as dig, netstat, ssh
- Familiarity with SSL Certificate management, IPv4, Firewalling and DNS basic concepts
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