Operational Trainer Resume Sample
Petra Konopelski
5249 Zena Lakes,
Los Angeles,
CA
+1 (555) 230 5168
Work Experience
Senior Operational Trainer
11/2016
-
PRESENT
Houston, TX
- Assess an operational situation and status of an employee or branch and organize a plan of action
- Assist in the development of new training programs
- Coordinate and plan the training for a branch and its employees
- Facilitate a variety of training presentations to groups of all sizes
- Analyze work flow within a branch and interact with employees to suggest improvements
- Update existing training programs as necessary to reflect IAA’s Best Practices
- Participate in User Acceptance Testing to recommended changes to applications
Operational Trainer
08/2009
-
07/2016
Boston, MA
- Analyze and recommend changes to designs affecting field users
- Develop training programs and deliver learning experiences that are high quality and engaging. Be creative!
- Demonstrate understanding and effectively communicate how upstream / downstream impacts of operational processes (e.g., first-call resolution, claims accuracy, timelines), impact customers / consumers / providers
- Identify and adopt the facilitation approach that best meets the learning styles and needs of the audience, and achieves established learning objectives (e.g., audience analysis, audience engagement)
- Maintain and apply knowledge of facilitation best practices, and demonstrate appropriate teaching method, style and pace to optimize learning, adopting different delivery approaches / mechanisms as needed (e.g., technology usage, questioning techniques, story generation)
- Provide support to production floor as needed to ensure success of employees
- Responsible for tracking and reporting assessment scores
DP Nsa-operational Trainer & Coordinator
02/2005
-
04/2009
Chicago, IL
- Assist with special department functions as needed such as auditing, claims processing and taking inbound telephone calls
- Demonstrate understanding and effectively communicate how upstream / downstream impacts of operational processes (e.g., first - call resolution, claims accuracy, timelines), impact customers / consumers / providers
- Work on Ad - hoc projects and events
- Delivers training and development programs to employees including new hires, transfers and current employees for job-specific, technical and informational training needs
- Develops instructional materials for New Hire and Ongoing training programs, including company-wide instructional materials and curricula as needed
- Ensures accuracy of training and development resources
- Facilitates and solicits editorial review from the Training Manager and the Training Team
- Attends department-specific meetings and project meetings. Fosters open communication with Operations Leadership
- Assists Department Heads, Business Owners, managers, key stakeholders and employees in the preparation of educational-related materials by identifying learning objectives; recommends changes or enhancements
Education
Grand Valley State University
1999 - 2004
Bachelor's Degree in Business
Professional Skills
- Professional experience developing training materials focused on soft skills to include supervisory, manager and leadership skills
- Excellent verbal and written communication skills and effective platform presentation skills
- Demonstrated effective interpersonal, influence, collaboration and listening skills and drives for results individually and in a team setting
- Exceptional Project Management skills, set experience with managing multiple projects, with multiple clients simultaneously with great success
- Demonstrates effective interpersonal, influence, collaboration and listening skills; and drives for results individually and on a team
- 9+ months of experience in Optum Pharmacy or Ancillary Operations; OR 2+ years prior experience outside of UHG in a medical claims or patient care environment
- Training experience in a call center environment or equivalent experience in public speaking and group facilitation, group learning
How to write Operational Trainer Resume
Operational Trainer role is responsible for training, collaboration, presentation, integration, database, auditing, security, reporting, design, research.
To write great resume for operational trainer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operational Trainer Resume
The section contact information is important in your operational trainer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operational Trainer Resume
The section work experience is an essential part of your operational trainer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operational trainer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operational trainer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operational Trainer resume experience can include:
- Observes trainees during sessions, identifies and recommends future needs and coordinates additional training with other Training and Development and / or Quality Assurance staff
- Develops and implements measurement tools to demonstrate effectiveness of training programs
- Presentation skills and self confidence
- Training experience in healthcare
- Experience in managing tasks related to consulting, planning, organizing, scheduling, and conducting training
- Experience Delivering Training, Coaching, Mentoring, or leading workshops or seminars and group training
Education on an Operational Trainer Resume
Make sure to make education a priority on your operational trainer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operational trainer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operational Trainer Resume
When listing skills on your operational trainer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operational trainer skills:
- Experience utilizing written and verbal communication skills at all levels
- Delivery of up-skilling/ refresher/ multi/cross skilling training
- Experience coaching and/or training facilitation experience
- Experience delivering in WebEx or other Virtual Training Platform experience
- Experience using social engagement to optimize the learning experience
- Soft skill training experience
List of Typical Experience For an Operational Trainer Resume
1
Experience For Operational Trainer / Assesor Resume
- Works closely with the Training Manager and Operations Leadership to ensure compliance with the company’s overall strategic training plans, policies and procedures as related to New Hire and Ongoing training
- Assists in the development of educational assessment tools for measuring training effectiveness; coordinates the intake of monthly training statistics; recommends program changes/enhancements
- Maintains knowledge of instructional technologies by attending workshops, reviewing professional publications, establishing personal networks and participating in professional societies
- Presents training materials proficiently and effectively
- Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs
2
Experience For Senior Operational Trainer Resume
- Fosters excellent relationships with regional leaders to provide training opportunities for FirstService Residential associates
- Identifying training needs for the business needs and identified areas of responsibility
- Participating in Hitachi Rail Europe’s staff development and training and Personal Development Process procedures
- Execute the delivery of training programs as well as ongoing learning opportunities across the organization, in support of the organization’s needs
- To deliver training and assessment in line with the awarding organisations policies and procedures
- Maintains patient privacy and confidentiality under requirements of federal and state law, including HIPAA, and in accordance with company policy
3
Experience For Senior Operational Trainer Telecommute Resume
- To ensure all training courses and content are produced and regularly updated in accordance with current legislation and the requirements of various awarding bodies
- To produce and maintain accurate training/assessment records in preparation for External Verification from awarding organisations including JAUPT (Driver CPC), LANTRA (various Traffic Management Qualifications) & City & Guilds (Winter Service)
- Actively promote Health and Safety in the workplace, setting a good example to trainees and other employees and ensuring awareness of and compliance with general Health and Safety responsibilities as set out in the Health and Safety Management System
- Monitor and measure the effectiveness of all training
- Complying with and implement Hitachi Rail Europe’s Health and Safety policy
- Establishing and retain a sound knowledge of Class 385 and all other applicable traction types
- Willingness to work occasional nights (if assessing TM)
4
Experience For DP Nsa-operational Trainer & Coordinator Resume
- Right attitude and aptitude to deliver to an audience most probably made up of previous peers
- Willingness to travel (occasional trainer meetings, initial trainer training courses, but also potential further scope to support other contracts/areas if time allows)
- Experience of a Highway Maintenance operational background
- LANTRA 12 AB and C (Trainer & Assessor)
- City & Guilds Winter Service Operations (Trainer & Assessor)
- Work with operations to improve the technology interactions with the processes implemented at the call center
5
Experience For Operational Trainer Senior Resume
- Coordinate student enrolments with the State and students
- Coordinates implementation of national operations training programs via the online training platform, instructor-led scheduled sessions or other related webinars
- Delivers customer service training and operational training for all new and existing associates including but not limited to Managers Onboarding, Client Accounting, Financial Management and our Customer Experience Survey (Net Promoter System)
- Works closely with the Business and HR to provide a seamless onboarding experience for all associates from an operational training and industry knowledge perspective
- Partners with the business to identify desired training methods for all associates via the online training platform and other avenues as deemed appropriate
- Partners with Senior Leaders, teams, finance, HR and Operations, to ensure integration of operational training with other core training programs
- Actively promoting and implementing Hitachi’s ethos, culture and values
- Facilitates operational training with other internal experts/vendors as required
- Promotes company operational developed programs, videos and processes
6
Experience For Operational Trainer Resume
- Works closely with the VP of Operations, HR and Training teams to ensure operational training effectiveness, successful new hire onboarding and support to the business
- Manages stakeholder relationships and learning solutions/programs within budget, timeliness and hitting key performance indicators
- Develops operational curriculum as needed based on market/regional needs, new industry trends, legal updates, tools, processes and technologies as well as input from company leaders
- Serves as subject matter expert to FirstService Residential onsite associates and assist Property Managers in the delivery of skills job-related training
- Coordinate class schedule for all new associates, including vendor partners for advanced classes as needed
- Participates in Board Meetings as needed and closely works with the Operations teams, both regional and national, to provide training support and associate technical development
- Solicits and evaluates outside training resources for associate development in conjunction with the regional Director of Training and Organizational Development
- Designs and implements customer service and operational training at a market level and as needed
7
Experience For Operational Trainer / Assesor Resume
- Reviewing and improving training and assessment documentation including (but not limited to) presentations, course guides, session plans, delegates notes, assessments & tests
- Taking part in activities within the area of your competence to maintain competence
- Adhering to the Hitachi Rail Europe’s Equal Opportunities Policy
- Developing and deliver training and assessment documentation including (but not limited to) presentations, course guides, session plans, delegates notes, assessments & tests in the following areas
- Depot infrastructure, plant and systems
8
Experience For Senior Operational Trainer Resume
- Up to 25% US based travel
- Travel up to 25% of the time within the US and possibly international
- Work core business hours (evenings, overnights, and weekends as needed to accommodate client)
- Up to 25% travel within the US and possibly international
- Be productive in environment where work is self-directed and not prescribed; and work with less structured, more complex issues
9
Experience For Senior Operational Trainer Telecommute Resume
- Serve as a resource to others
- Travel up to 25% of the time nationally
- Experience utilizing Microsoft Excel (inputting data), Microsoft PowerPoint (creating and editing decks), and Microsoft Visio (creating layouts, diagrams and charts)
- NEBOSH NGC1 and NGC2 Health and Safety
- Internal Quality Assurance Assessor Award
- Radio Detection Instructor (Cat & Genny)
10
Experience For DP Nsa-operational Trainer & Coordinator Resume
- First Aid Instructor Qualification
- Travel up to 50% of the time within the US and possibly international
- Bilingual fluency in English / Spanish
- Collaborate across a highly matrixed organizational environment
- Proficiency in Microsoft PowerPoint (creating and editing presentations), Word (creating and editing documents), Excel (edit spreadsheets, sort, filter, add formulas), and Google docs (open and share documents)
- Training experience in a field such as Insurance, Finance, Billing, or Claims
List of Typical Skills For an Operational Trainer Resume
1
Skills For Operational Trainer / Assesor Resume
- Training experience in a call center environment
- Experience using Microsoft Excel for reporting, tracking, creating, and modifying spreadsheets
- Experience using Microsoft Excel (reporting, tracking, creating and modifying spreadsheets)
- Delivery of Advisor/Team Leader/ Team Manager Induction and delivery of up-skilling to existing agents and new learning modules
- Leading and facilitating corporate training experience (combination of classroom and web based)
- Experience using Microsoft PowerPoint for creating or modifying presentations
- Experience using Microsoft PowerPoint to creating or modifying presentations
2
Skills For Senior Operational Trainer Resume
- Experience using Articulate or other e-Learning authoring software systems
- Experience using Microsoft PowerPoint (creating or modifying presentations)
- Experience developing and teaching Microsoft Office courses
- Experience with training design and documentation writing
- Experience utilizing computer database and applications for the creation, research, and editing of information or data
- Experience training in classroom, webinar and blended learning environments
- Experience coaching and / or developing staff
- Previous training, coaching, or staff development experience
- Experience conducting classroom training and/or seminar/workshop topics
3
Skills For Senior Operational Trainer Telecommute Resume
- 6+ months of experience working with adult learning theory and principles
- Experience of working in a collections/recoveries operation
- Strong working knowledge of Contact Centre operations
- Experience of Healthcare Claims Processing
- Experience in use of Call Center or Claims Processing software programs
4
Skills For DP Nsa-operational Trainer & Coordinator Resume
- Experience managing multiple projects to completion or escalations to resolution
- Experience facilitating via WebEx (or similar virtual application)
- Previous corporate training or technical documentation experience
- Provide tools and training solutions to continuously fill knowledge and skill gaps
- Adapt training to all levels of experience and knowledge
- Customer service experience in a managed care environment (knowledge of health insurance)
- Training methods to include face to face training, facilitation, coaching and blended programmes
5
Skills For Operational Trainer Senior Resume
- Understanding of Call Center and Claims Processing workflows
- Maintaining training and assessment records so that they provide an auditable trail for internal and external audits
- Training site coordination and readiness
- Working within the ACES Execution team to produce new materials for in-house courses
- Appreciation of best practices in training and development delivery methodologies, including understanding of learning styles
- Genuine and demonstrable passion and flair for coaching, training and developing people towards personal and departmental goals
- Utilizing adult learning principles to design, develop, and deliver training solutions
- Depot driving and train movements training to new and existing staff
- Assist the training supervisor in planning course content, schedules and continuous improvement updates to recurring courses
6
Skills For Operational Trainer Resume
- Proficiency in Microsoft packages – namely PowerPoint and Word – principally for creating new training material
- Developing and delivering presentations across multiple employee and leadership levels
- Proficiency in MS PowerPoint (creating and editing presentations)
- Proficiency in MS Word (creating and editing documents)
- Assists the Training Manager in the coordination and implementation of special training projects and initiatives
7
Skills For Operational Trainer / Assesor Resume
- Maintain tracking system to ensure that everyone is trained and is performing at their best
- Preparation, updating and continuous improvement of training materials
- Take personal responsibility to ensure that the delivery of the above maximises the development of the individuals being trained
- Ensure training delivery standards are maintained and improved in line with feedback (stakeholders/ customers)
- Familiarity with adult education theory and technical training methods
8
Skills For Senior Operational Trainer Resume
- Level 3 Award in Education and Training
- Level 3 Award in Assessing Vocationally Related Achievement
- Proficiency working with Google docs (open and share documents)
- Other training required to support the business requirements
- Attend weekly training and development meetings
9
Skills For Senior Operational Trainer Telecommute Resume
- Proactively work with Training Manager to identify and resolve issues
- Manage and ensure compliance training and recommended specialty trainings are completed
- Plan, Create, and Deliver training to call center supervisors, agents, and other service personnel on a variety of research programs
- Evaluate performance of individuals and recommend training or disciplinary actions
- Post-course training surveys and debrief
- Maintain user training records
- Participate in the development of training programs and classroom materials
- Stand and walk for long periods of time (up to 8 hours)
10
Skills For DP Nsa-operational Trainer & Coordinator Resume
- Design and maintain ‘fit for purpose’ multi/cross-skilling materials in line with strategic direction of stakeholders, including all associated support materials
- Financial background or knowledge of financial products
- Responsible for co-ordinating and administering food safety and health and safety via the Cranswick Academy as part of the new starter induction and ongoing refresher training
- Procedural (technical) document writing experience
- Hygiene chemical training for new starters
- Ensure all hygiene training matrices and kept fully up to date
- Owner of all technical updates
- Fully proficient in Microsoft Word, Excel, PowerPoint
- Availability to travel up to 50% of the time (could be Las Vegas, Arizona, Georgia)
List of Typical Responsibilities For an Operational Trainer Resume
1
Responsibilities For Operational Trainer / Assesor Resume
- Procedural (technical) document writing experience
- Experience with Medicaid, Social Security Administration (SSA), other health data specific to state and federal policies and procedures
- Valid U.K. drivers licence and access to a vehicle
- Experience with patient customer service phones and processes
- LGV Driving Licence
- Reliable “can-do” attitude, with a determination to help others succeed
- Proficiency in MS Excel (edit spreadsheets, sort, filter, add formulas)
2
Responsibilities For Senior Operational Trainer Resume
- Able to travel, primarily in the US, occasionally internationally
- Experience with Business Objects for developing and maintaining business intelligence and analytic reports (e.g. need to possess the knowledge and ability to provide training on how to use Business Objects)
- Experience with statistical reporting data tools such as SAS, SQL for large volume databases, developing and maintaining business intelligence and analytic reports (e.g. need to possess the knowledge and ability to provide training on how to use these tools)
- Experience in health care analysis, data mining, defining business processes and requirements, develop and document solutions, testing, and implementation
- Experience with different types of media to development and deliver such training as audio, video, computer and other print and non-print media to enhance training products and services as appropriate
- Association Talent Development Membership
3
Responsibilities For Senior Operational Trainer Telecommute Resume
- Proficient in Microsoft Word (editing and creating documents), Microsoft Excel (ability to use for spreadsheets), and Microsoft PowerPoint (ability to visually show data through creation of presentation)
- Work evenings, overnights and weekends as needed to accommodate the client
- Deliver exceptional behavioural development that supports our "TalkTalk Essentials" behavioural framework
- Genuine and demonstrable passion and flair for delivery and design to coach, train and develop people towards personal and departmental goals
- Driver CPC Instructor
- NPORS Operator Card
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