Operations Associate Manager Resume Sample
General Hettinger
330 Mertz Stravenue,
San Francisco,
CA
+1 (555) 194 1167
Work Experience
Operations Associate Manager
07/2017
-
PRESENT
Los Angeles, CA
- Provide leadership and functional management for approximately 15 employees in the Operations organization
- Ensure the on-time fabrication and shipment of UAV products that meet customer and engineering quality requirements and specifications
- Collect and provide production information from SAP to enable data driven decisions by the Customer Solutions team
- Experience n fabric sourcing with a luxury company
- Drives productivity of team to achieve store financial, revenue and expense targets
- Monitors sales to ensure labor is utilized to maximize productivity, optimize traffic and achieve sales goals
- Supports implementation of product placement, marketing and promotional strategies
Operations Specialist Associate Manager
06/2011
-
01/2017
Houston, TX
- Works with Store Leadership team to measure the success of brand initiatives, in-store trends and market insights to drive growth
- Analyze performance and productivity data with a focus on identifying opportunities for growth and performance improvement; develop and recommend response plans
- Integrate all internal and external performance and productivity data to obtain a comprehensive understanding of region/ district performance and productivity
- Monitor progress toward regional goals and objectives
- Monitor region performance and productivity objectives through the analysis of various regional metrics (i.e.: sales performance by brand and district; Sales Force Effectiveness metrics; Alliance Coordination/Collaboration; Specialty, Outlets and Payer Channel performance; etc.)
- Assist with the alignment, development, consolidation and implementation of all components of regional business plan. Review the regional business plan on a regular basis and recommend enhancements on an as needed basis
- Analyze Payer Channel performance metrics against regional/ district/ territory plan goals
Associate Manager, Fabric Operations
05/2007
-
12/2010
Dallas, TX
- Develop and implement regional pull through plans and initiatives (i.e.: targeting initiatives, Blitzes, etc.)
- Identify pull through training needs and opportunities
- Serve as liaison between Account Executives and DBMs on pull through plan development, resource allocation and execution; mobilize districts around opportunities
- Identify, allocate and track pull through resources (i.e.: Region Flex, Access Resources, Samples, Promotional Programs, Marketing sponsored programs, etc.)
- Serve as a liaison with other functional areas (i.e.: Marketing, Targeting and Alignment, Sales Training, Alliance Management, etc.) to discuss opportunities and/or troubleshoot regional operational issues
- Manage the coordination and implementation of various region meetings (i.e.: POAs) and teleconferences
- Plan and coordinate Field Impact Days with target districts/ markets on an as needed basis
- Ensure the efficient utilization of region allocations through the use of tools such as HCP Connect
- Serve as liaison between internal business partners (i.e.: Marketing) and regional management team on resource allocation issues as necessary
Education
University of North Texas
2002 - 2007
Bachelor's Degree in Commerce
Professional Skills
- Leadership/Supervisory Experience and demonstrated interpersonal, team-building skills, strong work ethic and self-motivation
- Strong analytical skills and demonstrated proficiency in developing and deploying analytical solutions
- Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
- Have demonstrated leadership skills; able to take the lead in making improvements and resolving issues
- Strong supervisory and coaching skills
- Excellent communication skills (verbal and written; can communicate at the different levels of the organization
- Strong analytical, organizational, decision making, problem solving and presentation skills
How to write Operations Associate Manager Resume
Operations Associate Manager role is responsible for leadership, analytical, presentation, purchasing, retail, training, procurement, reporting, manufacturing, design.
To write great resume for operations associate manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Associate Manager Resume
The section contact information is important in your operations associate manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Associate Manager Resume
The section work experience is an essential part of your operations associate manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations associate manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations associate manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Associate Manager resume experience can include:
- Experience in prioritizing and managing team workload to meet program need dates
- Demonstrated experience implementing continuous process improvements and value-stream mapping
- Manage multiple projects, utilizing Project Management Professional (PMP) skills
- Exceptional interpersonal communication and formal presentation skills, including the ability to interface at all levels
- Develop and maintain skills needed to execute current responsibilities
- Building and maintaining good relationships with the India processing team
Education on an Operations Associate Manager Resume
Make sure to make education a priority on your operations associate manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations associate manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Associate Manager Resume
When listing skills on your operations associate manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations associate manager skills:
- Prioritize and allocate maximum possible time to effectively use District Manager visits to develop and follow up on practical and achievable action plans
- Strong persuasive skills and Self driven approach
- Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner
- Strong computer skills with proficiency in MS Office, Project, and Visio
- Have strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements
- Local language (Mandarin and Cantonese) speaking/reading skills
List of Typical Experience For an Operations Associate Manager Resume
1
Experience For Operations Specialist Associate Manager Resume
- Establishing and maintaining effective client relations and customer satisfaction; in addition, supporting all other organizations associated with our client
- Service focused with experience managing teams working to meet sales targets on a quarterly basis
- Assist with purchasing equipment necessary for the conference center to operate
- One to two years of experience in a similar role in a voice/email contact center setting
- Experience managing teams in an outsourced / operations environment with multilingual, multicultural teams
- Planning, coordinating, and executing all events and working with the sales, operations, and accounting departments to ensure success
- Ordering, receiving, storing, and utilizing food service and retail related products
2
Experience For Associate Manager E-commerce Operations Resume
- Promoting product awareness by educating staff and implementing training for higher average transactions
- Interfacing procedures and processes of the front-of-the house and back-of-the-house. Promoting front-of-the-house and back-of-the house teamwork
- Managing an operations budget and ensuring forecasts meet ARAMARK's and client’s forecasts
- Influencing efficient operations practices in multiple areas
- Assisting in the oversight of all public operations, such as food service and retail gift shop
- Managing appropriate inventory levels, equipment maintenance, and sanitation standards
- Managing our clients and ARAMARK’s service and sanitation standards for all departments
3
Experience For Associate Manager, Fabric Operations Resume
- Deploy Analytics and lead innovation on operating model, training methodologies, business metrics measurements and reporting
- Collaborate with fabric R&D on sourcing decisions
- Pass fabric and lining standards seasonally to agents and mills
- Assist with managing budgets to achieve profit targets
- Assist with Negotiating with external service providers and suppliers as required
- Perform record keeping tasks such as daily communication logs and process trackers
- Provide periodic reporting of metrics
- Provide Service reporting and sponsor service delivery meetings
- Be flexible and work creatively in a fast-moving environment
4
Experience For Associate Manager Regional Operations Resume
- Ensure region compliance with allocation utilization guidelines and procedures
- Identify opportunities for the eCommerce content, media and operations teams’ work to be streamlined and ensure accountability on all projects
- Being part of the account manager team looking after the service quality provided to the clients that have outsourced the middle office trade processing and other activities to us
- Use data to inform and influence the direction of Developer Platform’s roadmap and inform business decisions
- Use data (gathered from diverse sources within the organization and externally) to help us better understand the Developer Platform’s impact on customers and the overall Zendesk business
- Partner with the various platform product managers (who are both local and in Zendesk’s global offices) to define goals and identify key metrics for both new and existing products and features
5
Experience For Associate General Manager of Operations Resume
- A proven track record of using quantitative analysis to impact key business or product decisions
- Lead the team’s regular business review and planning process in coordination with the GM
- Experience writing production datasets in SQL/Hive OR building internal/production data tools for ETL, or exploration in a scripting language (Python, Ruby, etc.)
- Work closely with design and merchandising on fabric issues that concern MU goals
- Succeed in a collaborative, get-it-done environment
- Position proto, sample, and advanced bulk yardage as required
6
Experience For Gwim Associate Team Operations Manager Wmbs Home Loans Resume
- Initiate and track all developments – strike offs, lab dips, etc… and work with design and merchandising toward approvals to ensure on time delivery of proto, sample and bulk fabrics
- Negotiate procurement of quality fabric with minimal lead time and competitive price. Write p.o.’s where required
- Work in conjunction with suppliers, factories and internal production, design and merchandising partners to resolve any fabric issues including delays and quality problems
- Input and/or verify fabric details into the production tech pack and raw materials master to insure accuracy of raw material information in the tech pack
- Create and maintain accurate mill cards and confirm fabric prices
- Bulk fabric approvals & shade lots
7
Experience For Associate Category Operations Manager Resume
- Liaison between suppliers and factories on bulk fabric issues
- Monitor fabric and raw material information in the WIP (Work-In-Progress) to insure on-time garment deliveries
- Responsible for troubleshooting fabric & lining and delivery issues and proactively communicating to factories, agents and suppliers to insure on-time garment deliveries
- Experience
- Attend production status meetings
8
Experience For Associate Manager, Operations & Controls Resume
- Technical knowledge of woven and knit fabrics
- Assist with managing the supervision of the grounds operations and improvement initiatives including, but not limited to, landscaping, tree and shrub removal, flowers and fauna, and snow removal
- Delivers strong operational performance by executing objectives and regulatory agency standards and programs, continually monitoring operations, completing assessments and developing necessary action plans to provide optimal managed services and drive employee and customer satisfaction
- Provides operational expertise in the areas of lodging, activities, food and beverage
- Lead the delivery of process operations and optimize business results
- Liaise with key stakeholders and client contacts to develop and implement strategies based on discussions on new capabilities and forecast
9
Experience For Associate Business Operations Manager Resume
- Ensure process excellence & Updated documentation
- Develop and execute continuous process improvement techniques
- Develop issue resolution and risk evaluation processes
- Maintain internal and external relationships and leverage knowledge exchange
- Ensure high quality work products and processes are delivered by the Services aligned
- Contribute to a positive work environment and promote teamwork; support/lead efforts to increase employee engagement
- Lead/participate in people initiatives and improve retention
10
Experience For Associate Business & Operations Manager Resume
- Offer functional expertise to key processes, products and solutions
- Apply and use fundamentals of statistical data analysis tools as required
- Strengthen relationships by establishing and maintaining communication with clients and/or team members; understand needs, resolve issues, and meet expectations
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Ensure that motivational programs and frequent recognitions are in place to keep the morale high
- Handle escalations and support the floor on any domain related queries
- Monitor and manage the team’s performance metrics and stack rank them based on the results presented
- Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
List of Typical Skills For an Operations Associate Manager Resume
1
Skills For Operations Specialist Associate Manager Resume
- Strong organizational skills with ability to balance multiple tasks simultaneously
- Fluent Italian language skills is a benefit for this role but not a requirement
- Advanced level communication/ presentation skills required
- Fluent computer skills (MS Office suite) and the ability to learn new technologies (MEI/Salesforce)
- Demonstrated experience in technical work environments with highly tech savvy teams
- Three years operations and management experience; Process transformation experience required
2
Skills For Associate Manager E-commerce Operations Resume
- Compiling/consolidating of plans and quarterly forecasts at country and region level
- Hands on experience manufacturing UAV products and maintaining/improving product quality
- Experience using SAP/COS, procurement, and developing schedules and timelines in a production environment
- Demonstrates understanding of the customer’s business needs and maintains high customer satisfaction ratings
- Experience in all facets of providing guest service
3
Skills For Associate Manager, Fabric Operations Resume
- Customer service experience in a medical or insurance setting
- Experience working with the Google suite of technology products (Sheets, Pages, Hangouts, etc.)
- Experience in managing a team of work-from-home direct reports
- Strong customer-orientation when managing communications and issues
- Experience with Lean manufacturing techniques and quality assurance
- Adequate experience in contract administration
4
Skills For Associate Manager Regional Operations Resume
- Positively communicate and actively demonstrates the adidas Brand Values
- Lead service by example and ensure highly visible and effective customer service management at all times
- Three or more years of experience in process transformation industry
- Assisting with identifying the needs of customers and the client; identifying and rectifying operational challenges
- Being the outsourcing team’s expert on OTC derivative lifecycle processing and collateral management
- Maintaining the fabric and lining library
5
Skills For Associate General Manager of Operations Resume
- Working knowledge of procurement process and supplier management
- Enforcing Accenture core values within the team and project
- Being a Subject Matter Expert in all matters processed by the team
- Making sure that Service Level Agreements are met on a daily basis
- Assist with the sales and marketing of the conference center, including pricing, promotions and promotional materials, image and brand and profile
6
Skills For Gwim Associate Team Operations Manager Wmbs Home Loans Resume
- Influence the lives of others through developing, training and managing team members
- Drive and Guide Planning and Forecasting Cycles
- Assist with the recruitment, training, organization and monitoring of staff
- Calibrate with onsite support teams to ensure that the quality and training requirements of the project and team are met
- In charge of conducting daily huddles, week wrap up meetings and monthly one on ones with the analysts and the management team
- Develops and maintains an understanding of customer Service Level Agreements and department’s key performance requirements
7
Skills For Associate Category Operations Manager Resume
- Create and drive a service culture by ensuring all activities are centered on the consumer
- Positively influence all business stakeholders by offering suggestions and ideas on ways to improve operations and processes
- Open availability to meet the needs of the business, including evenings, weekends and overnights when needed
- A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player
- Monitor and report on performance against plan and forecasting cycles
- Arrange testing and inspection of fabrics and maintain related results and records in compliance with TDCR
- Manage reporting and metrics of process progression and delivery for the BAU Services
8
Skills For Associate Manager, Operations & Controls Resume
- Lead regular Data audits, ensuring data integrity and adherence to established standards, procedures and best practices, both internally and externally
- Provide inputs to the existing client business model to help identify opportunities and savings
- Assist the decision-making processes for various business needs
- Identify and drive improvement opportunities in Back office and front office processes including
- Administration OR a related field
- Familiar with e-Procurement Systems
- Highly organized and assertive
- Identify holes in customer policies and drafts proposals accordingly
- Responsible for the measurement of their team’s success
9
Skills For Associate Business Operations Manager Resume
- Create a performance culture by setting clear expectations and targets, analyzing store performance, and holding team accountable by giving appropriate and prompt feedback, including actively managing poor performance
- Coach, motivate, and inspire Team Leads to accomplish store goals and maximize their individual performance
- Ensure team compliance and drive continuous improvement with all store operational policies and procedures
- Actively collaborate and share best practices with peers to drive performance
- Communicate a desire to learn and seize all available opportunities to drive own development and increase performance
10
Skills For Associate Business & Operations Manager Resume
- The role involves building, sustaining and motivating a high performance team to get the best out of them and provide customers with the best experience. It is equally important for the individual to build knowledge and understanding of process and policies
- Experience with Word, Excel & Outlook. Word - create correspondence and work within templates. Excel - data entry, sort / filter, work within tables, V Lookups, Pivot Tables, utilize formulas. Outlook - email and calendar management
- Strong interpersonal skills are essential to effectively interact with all teams, areas and levels of business affecting the forecast process. Good facilitation skills are required
- Good understanding of Digital Marketing Services offered for Brand Promotions
- Team management experience managing
- Efficient in problem solving and escalation management
List of Typical Responsibilities For an Operations Associate Manager Resume
1
Responsibilities For Operations Specialist Associate Manager Resume
- Experience of managing 5-20-member teams
- Fund accounting exposure
- Define, create methodology, measure, automate and monitor Metrics and KPIs
- Drive root cause analysis and data driven continuous improvement and operational excellence initiatives
- Successful service delivery, SLA achievement and high level of operational service delivery
- Management of medium to large teams
- Relationship management - build and maintain relationships with clients, stakeholders and colleagues
2
Responsibilities For Associate Manager E-commerce Operations Resume
- Proficient in Account Management
- Well versed in Cost Management
- Native level English, Italian and a second European language
- The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Experience using SAP in the following areas: purchase requests, purchase orders, receiving inspections, inventory management, production orders, Qnotes, production planning, end item reports, material master, process statistics
- Experience with quality assurance efforts in root cause analyses and demonstrated experience in the development and evaluation of effective preventive/corrective action plans
3
Responsibilities For Associate Manager, Fabric Operations Resume
- Experience with employee recruitment/retention, selection and training, performance assessment, work assignment, salary, recognition/disciplinary actions, and career development
- Strong background in KPI, dashboard development / automation and information systems management
- Relevant experience
- Lead and work in a fast paced, dynamic, and global environment
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