Operations Business Analyst Resume Sample
Alvena Rolfson
3874 Runte Crescent,
Philadelphia,
PA
+1 (555) 779 2560
Work Experience
Senior Operations Business Analyst
10/2017
-
PRESENT
Dallas, TX
- Develop a deep understanding of various Broker and Client desktop applications – Thomson One/Betalink, Digital Dashboard, Stifel Access, eQuest, BondDesk, and more; while understanding Stifel’s direction, structure, and requirements
- Assist internal and external clients with resolution of reported errors or issues when deeper analysis is required. Proactively monitor for and identify issues in Stifel applications before they are reported. Work to find an appropriate solution
- Actively work to test and complete appropriate test plans accurately identifying and documenting system deficiencies and recommend thought out solutions
- Assist in enforcement of project deadlines and rollout schedules. Work closely with the appropriate IT department (internal or vendor) to ensure a positive rollout experience
- Assists in preparing written business correspondence that is coherent, grammatically correct, effective, professional, and engaging
- Develop queries searching for relative data points as deemed necessary
- Proactively initiates, develops, and maintains effective working relationships with team members as well as internal and vendor programmers. Work closely with programmers to achieve desired business requirements
- Works with team members to analyze, document, and prepare business requirements, specifications, business processes, procedures, and recommendations
Operations Business Analyst
03/2011
-
09/2017
Phoenix, AZ
- Takes input from the field and senior team members and appropriately and accurately applies comments/feedback to requirements/documentation
- Routinely provides input on decisions regarding the specifications and requirements for projects and contributes to design conversations
- Understand how various issues affect each other and the outcome of the project. Ability to take a problem and work to find a quick and effective resolution
- Attend meetings, as directed, and document discussions and discuss with team members and management
- Thorough knowledge of mainframe and Microsoft Office products (e.g. Word, Excel, PowerPoint, Outlook, SharePoint, One Note, Visio, Project)
- 1 – 3 years business analyst experience
- Nordstrom or other retail experience desired
CAO Operations Business Analyst
08/2006
-
01/2011
Chicago, IL
- Experience managing projects or initiatives
- Proficiency in MS Office suite; ability to quickly learn other applications as necessary
- Understanding of bank operations systems and procedures
- Establish and refine goals and success metrics that align to company’s vision and strategic initiatives
- Identify customer requirements and how they specifically affect Pearson and the operations organization holistically, including new business opportunities and contracted program deliveries
- Integrate strategic plans and operational strategies into proposed and current business opportunities
- Act as the representative of the operations organization in the development, review, and communication of accurate cost estimates and text, in collaboration with functional departments, subject matter experts, and others across the organization
Education
University of Phoenix - Shreveport-Bossier Learning Center
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Excellent communication skills (written and oral) and organization skills
- Is able to effectively facilitate meetings and demonstrate brainstorming /consensus building skills
- Possess strong relationship management qualities and experience in team coordination and collaboration skills
- Strong analytical skills, experience in data report creation and analysis
- Demonstrated strong analytical/statistical skills
- Excellent problem solving and analytical skills supporting the ability to solve complex cross-functional issues with multi-dimensional, conflicting needs
- Strong core skills including problem solving and collaboration
How to write Operations Business Analyst Resume
Operations Business Analyst role is responsible for analytical, business, analysis, organization, excel, advanced, technical, organizational, facilitation, sql.
To write great resume for operations business analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Business Analyst Resume
The section contact information is important in your operations business analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Business Analyst Resume
The section work experience is an essential part of your operations business analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations business analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations business analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Business Analyst resume experience can include:
- Proven ability to interpret and validate data, identify key economic drivers and utilize tools and techniques to analyze effectively
- Organization & Planning – manage time effectively by prioritizing multiple competing tasks
- Proficiency in MS Office (Word, Excel) and strong analytical, problem solving and organization skills
- Extensive experience and skills in reporting automation
- Strong analytical thought process, Critical thinking skills, Business acumen and a Desire to learn
- Effectively prioritize and execute tasks in a fast-paced setting
Education on an Operations Business Analyst Resume
Make sure to make education a priority on your operations business analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations business analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Business Analyst Resume
When listing skills on your operations business analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations business analyst skills:
- Strong communication skills, and a proven track record of building strong cross functional relationships
- Proven track record of effective project management (start to finish) demonstrated through prior experience
- Strong PC skills required, including Microsoft Office Professional (Access, Excel, PowerPoint, Word) and experience with Microsoft Project
- Proven, solid written and verbal/non-verbal communication skills involving communications across multiple functional areas
- Build and maintain effective working relationships; effective conflict management skills
- Proven experience effectively managing large scale, complex projects
List of Typical Experience For an Operations Business Analyst Resume
1
Experience For Senior Operations Business Analyst Resume
- Technical/Other Skills Required: Microsoft Office (Excel, Word, Access, Powerpoint, Publisher), Lawson, Workday Cornerstone
- Process driven analysis skills required, and a background in various requirements gathering and management techniques
- Experienced in financial analysis and reporting to include forecasting and budgeting
- Has operated in roles facing off to senior stakeholders and a track record of successfully. managing stakeholder relationships at this level
- Prioritize, multi-task and stay organized in a flexible, fast paced and challenging environment
2
Experience For Sales Operations Business Analyst Resume
- Particular emphasis and demonstrated proficient expertise using Microsoft Office, specifically Word, PowerPoint and Excel
- Experienced in liaising with Senior Managers both within the organisation and outside agencies
- Strong analytical and creative thinking
- Years of Job-Related Experience Required: 3 to 5 years
- Project experience at either Business Analyst or Project Management level, preferably both
- Mandatory: 1 - 4 years experience in a project / change management role
- Strong inclination to take ownership of responsibilities
- Demonstrable experience in the analysis, design and implementation of solutions
- Experience working on innovative projects and programs and comfort with ambiguity
3
Experience For Senior Sales Operations Business Analyst Resume
- Prioritize on tight timelines with limited information
- Utilize systems to consolidate and analyze large amounts of data
- Calculating, documenting and disseminating Key Performance Indicators (KPI’s) with most work being utilized at the executive management, CEO, COO level
- Developing training materials and communicating new features to company- wide audiences
- Performing applications/system User Acceptance Testing including sign-off recommendations to leadership
- Budgeting recommendations and tracking
4
Experience For CAO Operations Business Analyst Resume
- Outstanding pro-active / multi-tasking abilities
- Determining ROI on programs (e.g. credit card programs) and system enhancements
- Holding PG/NPT accountable for PDR deliverables
- Working knowledge of project budgeting and tracking
- Guide strategic initiatives, as assigned, including planning, managing, documenting, and controlling assigned activities
- Provide coaching and mentoring to aspiring analysts
- Manage monthly, quarterly, yearly and long-term planning and reporting tools to facilitate management review and direction
5
Experience For Blockchain Operations Business Analyst Resume
- Occupancy/ Headcount planning, forecasting
- Ensure event monitoring platform is prepared for monitoring and use and staff is available for in-event performance calls to customers
- Actively participate as a representative of operations and scoring on Pearson-wide proposal and delivery teams in support of business opportunities
- Create and administer surveys and Level 1-ROI evaluations for Training Needs Analysis, Managers’ Leadership Conference, various training programs, and Field Training Schools
- Conduct needs analysis interviews with key stakeholders and Field Training Analysis from Cornerstone (LMS)
- Analyze monthly data and create executive summary including recommending solutions and assisting in the prioritization of solutions with regards to training program completions, evaluations, and knowledge assessments- canned and ad-hoc analysis and reporting requested by management
- Create groups within the LMS for reporting purposes, extract data from the LMS to create dashboards and custom reports for Field Leadership (District Managers-Divisional & Executive VPs) and communication of reporting results to key stakeholders
- District Manager Training MBO tracking and reporting on a quarterly basis, and assistance with the selection of the DM MBO training requirements annually
- Include areas of improvements and recommendations for the following year
6
Experience For Operations / Business Analyst Resume
- Prepare various scenarios to understand non-recurring and/or internal costs, programmatic needs or other analysis to be used in customer discussions
- Act as link between IT, commercial operations, and operational support team for ensuring solutions satisfy business requirements
- Produce weekly, monthly, and quarterly reporting as required
- Design and execute territory assignments and quota setting processes
- Manage weekly forecasting process for business partners
- Deal with day-to-day queries from Sales, Sales Development and Account Management teams on the CRM system, territories and generic sales operating procedures
- Highly motivated with an ability to manage varying workloads against timescales
- Review sales/financial analyses data process modeling/analysis of problems, regression analysis
- Provide data to all Directors to support decision making. Provide input on forecast
7
Experience For Mortgage Operations Business Analyst Resume
- Assemble, review and maintain production cost and output analysis
- Support various stakeholders in the preparation and alignment of internal forecasts, estimates and strategic initiatives
- Analyze market trends, including relevant product and performance metrics or third-party market insight, to assemble industry overview for internal stakeholders
- Act as a voice of Garmin Production and provide input to other internal departments to promote advocacy of the segment’s continued success
- Support Managers, Managers, Directors and Vice President with development of internal commercial analysis, comparison tools, ongoing cost analysis and provide input toward proposed recommendations
- Work with all necessary departments on new product introduction to facilitate cost and capacity efforts, and contribute in their promotion to customers and partners
- Analyze and develop reports on sales, products and inventory levels and report this information back to Management team as required
- Provide leadership within their functional area(s) to align to the Function and processes they support in order to identify, remediate or streamline key pain points/process gaps (ID problem, Determine Plan, Facilitate the Plan, Drive the Implementation and assessment of Results)
8
Experience For Credit Operations Business Analyst Resume
- Think and act strategically, by thinking three or four tasks ahead of a project or change requests current status
- Manage multiple projects or programs to achieve the goals. Direct Superusers as needed to achieve goals
- Communicate to Business Architect where applicable the status, progress, and challenges of strategic goals
- Create, Recognize and drive opportunities for improvement within the function to create efficiencies or improve results
- Elicit requirements using interviews, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
- Identify and Engage other specialties (IT, Subject Matter Experts, Superusers and Business Architects, etc.) as needed to achieve results within the process established Portfolio Management
- Identify the need for and plan change management to ensure a seamless transition from existing processes to new processes, as applicable!!!
9
Experience For Product Operations Business Analyst Resume
- Manage multiple process/system improvement projects or change requests simultaneously
- Conduct process analysis using standard data analysis and interview techniques. Need to be able to communicate with all levels of the organization in order to obtain information needed quickly
- Actively participate and present at Change Request review meeting for assigned functional area
- Mentor and train Superuser teammates in support of the Portfolio Process
- Assist Superuser community for urgent and high defects as they arise
10
Experience For Marketing Operations Business Analyst Resume
- Ensure that all change requests submitted to Change Request review meeting have been vetted for optimization of IT resources using the appropriate Return on Investment Analysis
- Actively participate in pre-change request meeting to assess cross functional impact
- Facilitate cross functional meetings to resolve business issues, including setting up agenda, setting up notes, defining next steps and following up on actions items
- Act as project coordinator for change request or projects assigned or within functional area of ownership
- Facilitate test script creation and execution, as applicable for project or change requests within the assigned functional area, as needed
- Ensure that all applicable process flow diagrams within assigned functional area are maintained or updated as process changes or change request occur
- Communicate effectively and credibly with all organizational levels, with the specific ability to gain trust, draw out needs, creatively propose ideas, and discuss issues and concerns
- Pursue continuing professional education in the areas of business analysis, business strategy, process improvement, and technical skills through course training, self-study, participation in professional organizations such as ASUG, etc
- Facilitate the development of the necessary training and/or Change Management plan to support change requests that are moving into the production environment within assigned or functional area of ownership
List of Typical Skills For an Operations Business Analyst Resume
1
Skills For Senior Operations Business Analyst Resume
- Strong analytical, design, reasoning and problem-solving skills
- Very good PC skills and IT aptitude including working knowledge of the Microsoft Office products – MS-Word, MS-Excel
- Very strong organization, problem-solving, and interpersonal skills
- Strong analytical mindset and problem-solving skills
- Strong analytical skills in analyzing complex problems, processes, and systems
- Strong problem solving skills with the ability to make sound decisions and influence results
- Strong analytical and conceptual thinking skills with the ability to leverage data to drive decisions
- Excellent time management skills and ability to work with minimal supervision whilst adhering to deadlines
2
Skills For Sales Operations Business Analyst Resume
- Excellent interpersonal & listening skills
- Strong analytical and problem-solving skills with a proactive and solution-oriented approach toward business issues
- Strong customer orientation, communication (written / verbal) and presentation skills
- Excellent collaborative, interpersonal, oral and written communication skills
- Excellent communication skills and ability to organize own work
3
Skills For Senior Sales Operations Business Analyst Resume
- Strong analytical skills such as logical approach to problem analysis and resolution
- Strong verbal and written communication skills with peers, internal business units, managers and officers
- Strong analytical skills with the ability to work with large data sets
- Possesses ability to take initiative, work with minimal daily direction and prioritize time effectively to meet deadlines
- Strong interpersonal skills and ability to work across various regions
4
Skills For CAO Operations Business Analyst Resume
- Proven skills in the areas of initiative, individual leadership, teamwork, collaboration and facilitation
- Excellent communication and organization skills: keep stakeholders informed and on schedule
- Organizational skills, detail-oriented, ability to multi-task and prioritize
- Strong communication skills, able to communicate with end-users and technical developers
- Strong communication skills and demonstrable ability to cater a message to all audiences
- Excellent written and verbal communication skills with the ability to consult with users and understand, assess, document, and communicate their needs
5
Skills For Blockchain Operations Business Analyst Resume
- Strong written and verbal communication skills, presentation and facilitation
- Strong communication skills, able to communicate with end-users and technical developers and issue resolution
- Excellent communication skills and ability to deliver presentations to teams, leaders, and business partners
- Presentation Skills: Good knowledge and comfort with PowerPoint/PitchPro
- Results oriented as demonstrated by proven ability to meet short deadlines and execute against multiple competing priorities
- Exceptional organizational skills with the ability to handle multiple priorities
6
Skills For Operations / Business Analyst Resume
- Strong interpersonal skills with the ability to interact with stakeholders at all levels of the organization
- Direct experience with month end close, financial consolidation and various demonstrated financial analysis
- Reporting and presentation skills are required
- Dealing with Ambiguity: Can effectively cope with change
- Multitasking, time management, and project management skills
7
Skills For Mortgage Operations Business Analyst Resume
- Skilled at validating business cases, offering constructive feedback and 1:1 coaching
- Have the ability to analyze for root cause, use problem solving and analytical skills to gather all of the information need for discovering and solving issues
- Demonstrated experience in a business or financial analyst role; interpreting data sets, preparing quantitative analyses, presenting recommendations
- Strong experience in Requirements gathering, Analysis & Definition, Business Modelling & Financial Information, Process analysis, mapping & design
- Demonstrated critical thinking. Strong attention to detail with a thorough and creative approach to problem solving
- Prior experience working in one or more of the following markets
- Advanced MS Excel skills including the development, editing and use of macros and formulas
8
Skills For Credit Operations Business Analyst Resume
- Operate with minimal supervision, prioritizing and executing tasks once given a general project goal
- Advanced Excel, SQL, and ad hoc reporting skills
- MS Access database skills include being able to create or edit forms, queries, reports, and macros
- Possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills
- Documentation-Techincal Business Writing Skills
- Proficiency in the use of Microsoft Office applications and prior experience working with HR information systems
- Experience querying relational databases (e.g. Vertica, SQL Server, Oracle, etc.) Even better if experience with Snowflake
9
Skills For Product Operations Business Analyst Resume
- Functional and data modeling skills/ability
- Superior consultative, interpersonal, communications and presentation skills with ability to establish positive working relationships across the organization
- Intermediate technical skills (Microsoft Office - Excel, Word, Access)
- Strong knowledge of business functions or proven ability to achieve a high level of knowledge from the current industry
- Prior energy industry experience
- Demonstrated experience with the latest design tools, platforms, dashboards, and applicable data visualization tools
10
Skills For Marketing Operations Business Analyst Resume
- Advanced Excel Skills, and Microsoft office power user
- Prior operations, retail, field, or project management experience
- Related experience, or equivalent combination of education and experience
- Quality and Timely Decision Making: Makes good decisions in a timely manner based upon a mixture of analysis, wisdom, experience, and judgement
- Technical skillset –intermediate level – being able to SQL tables, build dashboards in Tableau, etc
List of Typical Responsibilities For an Operations Business Analyst Resume
1
Responsibilities For Senior Operations Business Analyst Resume
- Able to operate effectively in a changing work environment
- Mandatory: Prior and demonstrated experience in formal project management / change management
- Prior work experience in banking or securities related field
- Mitigate ‘hot-button’ client concerns through use of process skills, product and business knowledge and prowess in building client rapport
- Exceptional verbal and written communication skills, ability to prepare clear C-level ready documents
- Advanced Excel skills and ability to create professional PowerPoint presentations
- Building effective relationships with other teams within Airbnb, and outside of the company, as necessary
- Participating in project prioritization process with Stakeholders and Technology
- Compiling data from variant sources and systems in order to create effective reports to help management optimize business resources
2
Responsibilities For Sales Operations Business Analyst Resume
- Experience of configuring / building reporting using Vermilion reporting software
- Professional experience in data mining and analyzing data, reporting on and presenting data to key stakeholders
- A strong track record in working with and influencing cross-functional partners and solving ambiguous problems and seeing them through to completion
- Capable of prioritising workload according to importance; multitasking where required
- Experience in developing and implementing database applications using MS Access
3
Responsibilities For Senior Sales Operations Business Analyst Resume
- Direct experience working within and supporting Manufacturing, Logistics, and Supply Chain Operations
- Technical expertise – skilled in operations specialties, remaining current as a resource across manufacturing, sourcing, quality, logistics and distribution
- Work experience supporting sales/mktg organizations and demonstrating the following
- Experience working with as well as summarizing and reporting sales data
- Experience translating business goals into metrics and building dashboards and visualizations using BI tools (e.g. Tableau). Preference given for Looker
- Of experience developing analysis and reporting of complex data across multiple systems
4
Responsibilities For CAO Operations Business Analyst Resume
- Experience in managing projects related to system upgrades, testing, and release plans
- Experience in operations or related field analyzing and reporting on complex data sets
- Experience with using the HELOS system and an understanding of its functionality
- Experience in working with large sets of data including data manipulation in logical data structures and reconciliations
- Experience in an MRP-based Planning or Purchasing operation
- Experience implementing business change projects and working with geographically dispersed teams
- Strong understanding of project methodologies
5
Responsibilities For Blockchain Operations Business Analyst Resume
- Strong knowledge of testing methodologies and test case development
- Previous experience in similar capacity, ideally within Private Banking
- Working experience in data analysis
- Good understanding of the business processes and solutions of the DLX, SPM and SCM systems
- Expert level experience with the full MS Office suite, including PowerPoint, Word, Excel, Access and Visio ( Mandatory )
6
Responsibilities For Operations / Business Analyst Resume
- Experience working with Oracle and/or Tableau
- Strong influencing with an ability to build consensus and engagement with key stakeholders at all levels and across organizational boundaries
- Risk/Banking/Technology experience or similar
- Desire to support and provide excellent customer service to field and internal partners including Regional/Senior Directors and Regional Vice Presidents
- Experience with managing either internal or external groups (ex. Vendors, teams, etc.)
7
Responsibilities For Mortgage Operations Business Analyst Resume
- Experience with testing system enhancements
- Experience supporting a professional client group
- Retail consulting experience or process management
- Two+ years of retail consulting experience or process management
- Experience in cross functional environments to meet shared objectives. Comfortable with soliciting input at multiple levels to drive objectives
- Work experience in a business or retail leadership setting
- Experience running cross-functional programs
- Skilled at using collaboration platforms to provide 'self-serve' program information
8
Responsibilities For Credit Operations Business Analyst Resume
- Work experience with end-user software ownership and support, business requirements gathering, or software deployment
- Experience working in a sales and / or retail environment
- Desire to support and provide excellent customer service to field and internal partners including store associates and field leaders
- Work experience and/or knowledge in data mining, statistical analysis, and SQL capabilities
- Adapt to changing situations and priorities
- Demonstrated ability to be flexible when working on multiple projects
- Financial planning & analysis and/or finance experience
- Good presentation abilities and comfortable presenting to an audience
9
Responsibilities For Product Operations Business Analyst Resume
- Strong working proficiency in appropriate IT applications (MS Office etc.)
- Experience with Sales and Marketing applications
- Estimate the business impact of proposed process changes to assist in prioritizing projects and/or sprints
- Experience using EPM and/or SAP
- Relevant health plan or provider office medical coding/claims experience
- Build rapport, cultivate strong working relationships and drive collaboration across teams
- Mandatory: Advanced experience in the spectrum of Capital Markets products (incl. Equities, Fixed Income and Listed & OTC Derivatives)
- Mandatory: Advanced experience in the Fixed Income product space
10
Responsibilities For Marketing Operations Business Analyst Resume
- Experience in data analysis and management
- Familiarity with evidence-based decision making and digital analytics
- Of experience with ERP or similar system support in a Manufacturing / Global Supply Chain Environment
- Of experience leading projects related to product development and / or process improvement
- Help develop processes/ protocol related to operations, customer experience, risk management and dispute resolution
- Surface business challenges and problem solve with team in order to make recommendations to improve the efficiency of the operations or customer experience
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