Operations Consultant Resume Sample
Rozella Lockman
82424 Aisha Neck,
Los Angeles,
CA
+1 (555) 727 6182
Work Experience
Senior Operations Consultant
10/2016
-
PRESENT
Chicago, IL
- Work in a team member capacity related to proactive and continuous improvement in planning and implementing these initiatives
- Collaborating with FTT by identifying and implementing appropriate solutions
- Permissioning and System Access
- Managing set up and inquiries for ProtoColl
- Coordinating with the vendor to set up new users, manage list of users and monitoring those requests and approvals for new access
- Provide regular reviews of access levels in TIS, validate with each person’s supervisor and update those access levels accordingly
- Act as point of contact for all audit inquiries
- Work with the Innovation leadership to drive overall discipline, operational rigour and capability positioning initiatives
Operations Consultant
08/2012
-
09/2016
Houston, TX
- Develop, define, and maintain the Innovation team overall vision, goals, and objectives
- Support execution of the strategy by working across business to cascade initiatives into operational plans
- Help craft communication of the organization’s strategy and initiatives to various stakeholders
- Lead the structuring, planning, and launch of initiatives
- Build strong cross-functional relationships and effectively influence decisions across all business groups in EY as needed
- Work with Innovation and GDN operation functions as required for reporting to stakeholders key performance and financial metrics
- Enable demonstration of business proposition and value through brochures, case studies and other collaterals by using various channels of communication
- Design, build and maintain predictive capacity models to forecast required FTE based on volume forecasts, handle-times, shrinkage assumptions and compare to current team size to assess current and future capacity utilization
Marketing Operations Consultant
01/2009
-
05/2012
Houston, TX
- Engage with various levels of management throughout the model lifecycle and maintain ongoing routines for monitoring and governance
- Implements Express Service processes at selected Nissan / Infiniti dealerships including sustainment contacts to achieve assigned KPI’s
- Partners with regional management, FOM’s and DOM’s, on Express Service related dealership action plans
- Experience in various specialties of the automotive industry including: Sales Operations, Dealer Agreements, Marketing, Parts & Service, Sales Reporting, Market Rep Studies, Pricing, Consumer Affairs, Distribution, Customer Satisfaction, Advertising/Promotions, Warranty, Car Mix, Facilities/Merchandising, CMM/ML, Carflow, C&l, Product Planning
- Manage capital projects, in accordance with CFI’s, to ensure maintenance of assets, provide required capacity, and ensure ROIC objectives are achieved
- Extensive Excel, PowerPoint experience required
- Develop tools, documents, project plans, framework, and implementation plans for mid to moderate sized program-wide projects
- Actively assists Executive Director in creating materials, tools, for meetings with regions and departments to establish effective working relationships
Education
Strayer University - Huntsville Campus
2004 - 2009
Bachelor's Degree in Accounting
Professional Skills
- Strong computer skills Microsoft Office skills (Word, Excel)
- Excellent negotiation skills with demonstrated understanding of corporate procurement & contracting principles
- Strong time management skills managing multiple key deliverables and prioritizing accordingly
- Very strong time management skills and adaptability to address shifting priorities and tight deadlines
- Strong Microsoft Office experience required and audio/visual troubleshooting skills desired
- Strong Operational/Technical skills (5+ years’ experience)
- Excellent project management and interpersonal skills; strong attention to detail and accuracy
How to write Operations Consultant Resume
Operations Consultant role is responsible for microsoft, business, presentation, advanced, analytical, leadership, organizational, interpersonal, excel, demonstration.
To write great resume for operations consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Consultant Resume
The section contact information is important in your operations consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Consultant Resume
The section work experience is an essential part of your operations consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Consultant resume experience can include:
- Project management, implementation, tracking and reporting of mid to moderate sized initiatives for KP HealthConnect, HIT Transformation & Analytics, Quality & Care Delivery System Excellence and across the regions
- Strong analytical and problem solving skills to effectively communicate with technical and non-technical audiences and quickly elevate any risks or challenges
- Exhibits excellent analytical, interpersonal, organizational, and time-management skills to effectively resolve complex issues and meet internal deadlines
- Strong oral and written communication skills, with the ability to provide both effective summaries and well organized supporting detail
- Demonstrated strong leadership skills in driving enterprise level initiatives and engagement with senior stakeholders
- Excellent time management skills with the ability to prioritize time sensitive requests
Education on an Operations Consultant Resume
Make sure to make education a priority on your operations consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Consultant Resume
When listing skills on your operations consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations consultant skills:
- Excellent communication skills, attention to detail and strong presentation skills
- Excellent written and oral communication skills (including verbal, non-verbal, written and presentation) and active listening skills
- Expert analytical & strategic assessment skills, strong finance & business acumen skills
- Evidence of strong multi-functional project management skills and demonstrable success in introducing changes to investment products and services
- Exhibits the ability to multi-task, strong attention to detail, proficiency with numbers and effective organizational skills
- Skills to communicate complex ideas effectively in both English and Mandarin
List of Typical Experience For an Operations Consultant Resume
1
Experience For Senior Operations Consultant Resume
- Proven time management/organizational skills, Self-Starter
- Access Database, Excel, Good oral and written communication skills
- Strong Computer Skills and the ability to Self-Teach and learn New Applications
- Strong partnership and relationship building skills needed to work with stakeholders across teams, build consensus and execute strategic objectives
- Excellent communication skills and command of the English language
- Solid process modeling skills; ability to express concepts or solutions in diagrams and other forms of communication
2
Experience For Business Operations Consultant Resume
- The proven ability to effectively work with all hierarchy levels and influence others internally and externally to ensure relentless execution
- Three (3) to five (5) years prior leadership experience, developing and maximizing the talent of both individuals and teams
- Excellent problem solving and very effective at multi-tasking and consistently approaches work with energy and a positivity
- Utilize critical thinking skills, business acumen and resources to make sound business decisions
- Proven planning and initiative management experience
- Prior experience working in a Consultancy environment is desirable
- Analytical thinking and goof research skills
- Hands-on experience with databases, search logic and a solid understanding of database file structure is required
- Able to interact effectively with senior leadership
3
Experience For Marketing Operations Consultant Resume
- Advanced MS Office Skills - MS Project, PowerPoint, Excel, and Visio
- Very strong skill set in Microsoft Office tools (PowerPoint, Word, and XLS) with emphasis on XLS
- CRM / SFDC knowledge and Excel Skills
- Prior experience in supplier management, production/distribution of financial services marketing, and transactional documents
- High level of Computer skills/proficiency.(Need to be well versed with advanced Excel) and report automizations
4
Experience For Financial Operations Consultant Resume
- Demonstrated project leadership competencies that facilitate effective team approaches
- Excellent customer presentation experience
- Proven ability to quickly and confidently establish credibility with senior executives and experienced sales representatives
- Highly developed written and oral business communication skills
- Foreign language skills would also be viewed positively
- Intermediate Skills – MS Office Suite: Word, Excel and SharePoint
- Effectively communicate with internal partners to obtain/supply information necessary to complete and process plan installation paperwork
5
Experience For Maintenance & Operations Consultant Resume
- Self-starter with the ability to work effectively in high-energy, fast paced and cross-functional teams
- Good ability to prioritize and manage time efficiently
- Building and maintaining strong business partnerships is a key factor in the success of this role
- Mentoring- & coaching role for assigned colleagues through effective information exchange
- Providing TCE leadership team with information required to operate the business
- Monitoring content performance and effectiveness via Web Reports, VOC and other performance tools to quickly identify trouble spots
- Programming and analytics experience with SQL and/or SAS
6
Experience For Senior Operations Consultant Undp / Bpps Resume
- Organizing your day to prioritize multiple reports
- Experience doing analytics of operations focused on improving results, optimizing decisions, and mitigating risks
- Experience with developing and executing project plans using AGILE methodology
- Experience using and supporting video conferencing
- Maintain strong knowledge of industry trends, emerging technology, pricing, and contracting practices
- Experience leading the operational readiness of the change and ensuring that User Acceptance Testing (UAT) activities are scheduled and completed
- Multi-Tasking and Prioritizing Workflow
- Strong working knowledge of Small Business Banking and Client Manager roles to include procedures and sales practices
7
Experience For Service Operations Consultant Resume
- Documents and validates problems and defects found during testing
- Experience recommending and implementing changes to BAC policies, standards, and guidelines
- Leadership and/or coaching/training experience
- Proven success in collaborating and influencing multiple functions and groups; inclusive of senior leadership to achieve desired sales/financial goals
- Experience in implementing and/or managing digital customer service solutions
- Good working knowledge of business planning, sales, administration and financial business practices
8
Experience For Technical Field Operations Consultant Resume
- Experience analyzing metric performance and transferring data into actionable information
- Demonstrates an organised, methodological and creative approach to problem solving and decision-making: Able to resolve complex challenges
- Strong interest in banking and treasury management services focusing on payments technologies, electronic commerce, encryption and
- Previous training or coaching experience
- Criteria 2. Previous experience in technology services including Jekyll and Github, testing, online geographic tools and web data related tools. 150 points
- Criteria 5. Familiarity with open data and transparency polices and/or familiarity with mapping and geocoding experience. 50 points
9
Experience For AUP Operations Consultant Resume
- Experience with merchandising and managing product master data
- Conduct effective virtual training sessions and one-on-one coaching sessions
- Strong risk awareness/history of identifying/escalating concerns
- Experience with Microsoft Office/Google Suite, including word processing/spreadsheets
- Manage multiple-tasks with differing priorities, simultaneously. Focus on driving given tasks to successful closure with sense of urgency
- Estate servicing experience (Deceased customer account servicing)
- Solid understanding of Card and Deposit Estate Processing
- Vendor management and/or sourcing experience
- Participates in production validation during implementation
10
Experience For Technical Operations Consultant Resume
- Deal with ambiguity and manage multiple competing priorities
- Experience in Estate Servicing
- QA/QC texting experience
- Analytical/Reporting experience
- Consulting experience/background
- Demonstrate an engaging and consultative approach
- At least five years’ experience working in an IT/technical role that is production-based, deadline driven and outcome oriented
- Experience of working under tight deadlines in a fast-paced environment
List of Typical Skills For an Operations Consultant Resume
1
Skills For Senior Operations Consultant Resume
- Demonstrated success with organizational effectiveness and time management skills
- Excellent time management skills w/ ability to prioritize in a very time sensitive/deadline driven environment
- Strong communication skills, both verbal and written; demonstrated ability to ‘speak your mind’
- Strong, demonstrated, project management skills and abilities
- Excellent communication skills, Displays strong presence in all written and verbal communication
- Strong time management, planning and problem solving skills
- Demonstrated MS Office and data modeling skills
2
Skills For Business Operations Consultant Resume
- Excellent reporting / data retrieval skills
- Effective follow up and problem solving skills
- Excellent project management and delivery skills, including financial and risk management
- Strong mathematical skills, statistics, economics, financial theory, derivatives pricing or stochastic calculus
- Strong business acumen and analytic skills with an understanding of insurance financials
- Experience with the following technical skills/tools
3
Skills For Marketing Operations Consultant Resume
- Self-starter with excellent verbal, written and people skills
- Excel, Word, Access, excellent computer skills and the ability to self-teach and learn new applications
- Excellent employee, client and business partner communication skills
- Strong communication skills - written and verbal; able to influence/challenge and work with multiple processes and Lines of Business
- Strong project management and delivery skills, including financial and risk management
- Excellent communication (verbal and written) skills are essential
- Strong interpersonal skills and the ability to influence peers to achieve a desired result
- Develop impactful written presentations and excellent facilitation skills
4
Skills For Financial Operations Consultant Resume
- Strong communication, situational awareness and organizational agility skills
- Strong communication skills, ability to multitask, and comfortability with computer/store systems
- Excellent software application skills (Excel, Word, PowerPoint)
- Manage time and prioritize effectively across multiple, diverse responsibilities
- Highly effective relationship management skills
- Excellent coaching skills and ability to motivate and inspire
5
Skills For Maintenance & Operations Consultant Resume
- Demonstrated proof-reading skills
- Fluency and good writing skills in French is essential
- Strong spreadsheet and computing skills
- Strong interpersonal and communication skills with an ability to work with individuals at all levels within the organization and build remote relationships
- Excellent time management skills and the ability to meet challenging deadlines
- Organized, detail oriented, with strong written and verbal skills
- Possession of excellent data management and analysis skills
- Excellent oral and written communication skills to develop risk based test scripts
- Fluent in English. Strong language skills in French and German desired
6
Skills For Senior Operations Consultant Undp / Bpps Resume
- Strong communication skills with client and internal partners
- Excellent level of personal organization, verbal and written communication skills
- Detail oriented with excellent presentation, communication and organizational skills
- Strong Microsoft Excel, PowerPoint, and SQL skills
- Solid demonstration of Microsoft Office applications skills with heavy emphasis on MS Excel (spreadsheet analysis and data manipulation)
- Experience effectively managing up, down and across
- Strong analytical (reporting) skills required
- Excellent strategic problem solving and ability to effectively communicate
7
Skills For Service Operations Consultant Resume
- Strong negotiation skills in dealing with business partners
- Excellent written and oral communication skills including Senior Leadership Team presentations and influence
- Excellent interpersonal skills; positive attitude; team player, flexible
- Excellent time management skills; ability to manage against short deadlines
- High aptitude and demonstrated experience reviewing/assimilating/manipulating and interpreting large quantities of detailed reports
- Criteria 6. Demonstrated experience in entering and reviewing data and following routines quickly and accurately; 50 points
- Advanced PC skills including (but not limited to) MS Word, MS Excel including Macros, MS Access, MS SharePoint/InfoPath, Visio, Outlook, and Internet
8
Skills For Technical Field Operations Consultant Resume
- Effectively work with others / Business partnering
- Demonstrated experience utilizing BI cognos application
- Prior experience with Front Line Unit processes
- Advanced Excel, Access and SharePoint skills
- Multi-Lingual written and verbal skills a distinct advantage
- The position requires extensive skills in Excel
9
Skills For AUP Operations Consultant Resume
- Organization Skills & Time management
- A thorough understanding of business models and how businesses operate together with a good grasp of the economic context around business
- Financial skills, ability to work in detailed spreadsheets and develop costs and understand financial business case
- Demonstrated experience implementing process improvement and compliance is required
- Business process management knowledge and experience, Six Sigma Greenbelt or equivalent Change Management or Process Engineering Experience
- Tableau business intelligence tool experience highly desired, other BI tool experience also beneficial (Micro strategy, SAS)
- Solid experience with Dynamics AX 2009 / 2012 / AX7 - Desirable
- English language skills and fluent in Dutch
- Advanced Excel skills required (Formulas, Pivot Tables)
10
Skills For Technical Operations Consultant Resume
- Advanced Microsoft Office Skills; including Excel, PowerPoint, Visio, ect
- Understand other dealer’s business practices and develop and effectively communicate those practices to other dealers to achieve strategic goals
- Prior experience in different functional areas: Sales, Marketing, Operations, Finance
- Experience or strong knowledge of "change in terms", and/or direct mail production, and/or legal document processing
- Advanced problem solving skills and ability to independently research issues to support problem resolution
- Structured thinking and communication skills
List of Typical Responsibilities For an Operations Consultant Resume
1
Responsibilities For Senior Operations Consultant Resume
- Confidence operating in an ambiguous environment. Strong influencing and motivating skillset
- Strong organizational, interpersonal, communication, & presentation skills
- Proven work experience in franchised dealership Fixed Operations
- Excellent communicator, with strong English language
- Communicates with carriers, reps, and internal business partners professionally and effectively
- Strong experience in using web related tools such as Jekyll and Github
- Crisp written and verbal communication skills, able to lead meetings, follow-up, negotiate and resolve ambiguity
2
Responsibilities For Business Operations Consultant Resume
- Make Decisions – Plan and organize administrative and improvement work effectively
- Reviewing large datasets, researching vendor details, consolidating process results
- Marketing or sales operational experience gained from 3-5 years broad-based assignments including consulting
- Extensive knowledge and hands-on experience in Installation, Configuring, Designing, Developing, Migrating and Administrating SharePoint projects
- Previous experience developing database(s) to track marketing activities/collateral distributions for reporting and tracking purposes highly desirable
3
Responsibilities For Marketing Operations Consultant Resume
- Experience supporting analysis for the most technical and complex system enhancements including UAT and regression testing
- Work experience setting up or operating a shared service center in the following areas: finance, human resources, IT, or procurement
- Agent/Producer Contracting and Licensing experience
- Excellent understanding of ITSM, ITFM, and ITAM, ITIL, and ISO standards governing Service Management
- Experience in writing and negotiating contracts
- Masters in Finance / Industrial Engineering with 6-8 years of experience in consulting
4
Responsibilities For Financial Operations Consultant Resume
- Experience working in a multi-national business, working across time-zones with multiple countries
- Demonstrated successful track record delivering time-sensitive, vendor-focused communications projects, often involving technology
- Advanced understanding and proven ability to coach on the fundamentals of Marketing.
- Experience building/maintaining relationships with internal and external customers
- Proven ability to build relationships, collaborate across teams for purposes of resolving support issues through critical thinking
- Adjusts to multiple demands, shifting priorities, ambiguity, and rapid change
5
Responsibilities For Maintenance & Operations Consultant Resume
- Direct experience managing ITSM tools and processes
- Experience in a variety of technical and operational assignments with FDA regulated products and manufacturing facilities
- Experience with MPS operational processes, including Implementation, Steady State, and back office systems
- Experience managing vendors/suppliers
- Experience in making recommendations and decisions based on analysis
- Previous experience with Small Business Banking Products and Services
- Coordinate and implement countrywide underwriting rule changes in a timely, quality and cost effective manner
- Identify and evolve the current underwriting implementation process for efficiencies and effectiveness
- Solid understanding of all security types, the investment management industry & financial markets
6
Responsibilities For Senior Operations Consultant Undp / Bpps Resume
- Experience in financial services/securities processing
- Related experience in Finance & Accounting
- Knowledge of HSBC, HSBC products and services, the branch processes and systems is an asset, as well as experience working with IT
- Strong organizational, analytical, problem solving, communication and presentation
- MS/MBA in Computer Science, Finance, Marketing or equivalent experience
- Operational responsibility within the PS industry; Experience helping internal work groups leverage their systems/process to drive improvements/efficiencies
- Operations and budgeting experience/knowledge is important
7
Responsibilities For Service Operations Consultant Resume
- Experience working on a large scale project that impacts multiple business units
- Database experience such as including SQL, Teradata, Oracle, Hadoop
- Experience in commercial lending operations or risk management
- Experience working with cross-functional partners within the ATM Channel and Real Estate Services
- Capacity Planning or Workforce Management experience
- Bank of America/Banking Industry Experience
8
Responsibilities For Technical Field Operations Consultant Resume
- Demonstrates continuing insurance education through course work toward CPCU, CIC, Risk Management, etc
- Adaptable, ability to work independently in a result driven environment with changing priorities
- Experience with working with teams in different locations and remotely
- Highly organized including the ability to manage multiple responsibilities and prioritize
- Experience with planning and execution components which support client/customer and employee readiness
- Experience with Consumer Banking process and/or Consumer technology
- Experience with Centralized Account Opening (CAO)
- Previous experience with reporting and analysis
- 3 – 5 years accounting/finance experience
9
Responsibilities For AUP Operations Consultant Resume
- Experience with networking (TCP/IP, DNS, DHCP …)
- Experience working in business operations and/or business control function
- Volume and headcount forecasting model experience
- Financial analysis, planning, or related operational experience
- Demonstrated Consumer Credit and Small Business Lending LOB knowledge
- Operations Management experience
- Consolidate project resource plans and financial outlook based on project manager input
10
Responsibilities For Technical Operations Consultant Resume
- Integrates deep subject matter expertise with industry experience and business goals and
- Demonstrated ability to manage third party vendors and service providers
- Consistently deliver results across shifting priorities and deadlines in fast paced environment
- Experience and comfort with working with executive leadership and employees at all levels
- Demonstrated ability to work with a ‘sense of urgency’ in order to meet critical deadlines
- Develops BU operational plans/recommendations to achieve BU priorities and P&L/share goals
- Analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable and quantifiable business process improvements
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