Operations Director Resume Sample
Sophie Kulas
83946 Kling Springs,
Dallas,
TX
+1 (555) 839 0934
Work Experience
Operations Director
11/2017
-
PRESENT
Chicago, IL
- Regulatory Reporting and exception management validation of risk vs client affirmation
- Franchise VP: Provide business guideline and Interact on regular monthly meeting and market visit
- Franchise Unit GM: Present and get alignment on key business opportunities, strategies, plans and correction
- Franchise Operations Mgr/Sr. Franchise Mgr: regularly present business plan, track/update volume/share/INE and make correction if necessary
- Franchise BP Team: Provide feedback on business indicators on weekly/monthly/quarterly schedule; SBP/EBP planning
- Franchise OP. Mktg Team: Provide feedback on plans and performance, assist with all bottler interaction associated with moving plans forward and agreed local initiatives
- Franchise Commercial Team: Align on commercial deliverables per China BU and Franchise initiatives, provide feedback on plans and performance, assist with all bottler interaction associated with moving plans forward and local/agreed initiatives, share learning’s from implementation
- China BU Mktg, commercial, SBP team: Involve in some specific projects, regular meeting, data collection and analysis, presentation
Regional Operations Director
02/2011
-
06/2017
Houston, TX
- Bottling group/ Bottler GM: present and get alignment on key business opportunities, strategies and plans.
- Works closely with staff to establish strategies for promotion and expansion of the Y’s programs and services within the community
- Acts in the CEO’s absence, especially with regard to approval of expenses, emergency decisions and issues that require immediate attention
- Utilizing Listen First skills, engage in active listening with members in order to build relationships, understand individual’s goals and interests and take the initiative to assist in the achievement of those goals
- Mission Advancement:Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the YMCA’s efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors
- Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies and financial controls. Assigns clear accountability and ensures continuous improvement
- Improves the total member experience by ensuring that members’ information is collected accurately and entered into applicable systems correctly, and ensuring that new members are introduced to an Engagement Director or designee for completion of the onboarding process
Senior Operations Director
07/2005
-
10/2010
Boston, MA
- Engage in active listening with members and program participants in order to build relationships, understand individual’s goals and interests, and take the initiative to ensure the member has a positive experience
- Ensures positive relationships with members, volunteers, and staff
- Organized and smoothly operated membership services desk and child watch center
- Ensures member retention
- Ensures all files are accurate and complete
- Development of a highly skilled and educated staff that appropriately relates to all members and the general public
- Maintains the Core Values of the YMCA
- Valid Driver’s License
- Assumes accountability and responsibility for one’s own decisions and actions, objectively analyzing and responding to others critique of own performance
Education
Strayer University - Knoxville Campus
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Strong technical accounting skills, including detailed knowledge and experience in IFRS and US GAAP
- Strong leadership skills with a proven track record building and motivating teams
- Analytical & problem solving skills, risk management knowledge & control skills, knowledge of financial instruments
- Strong leadership skills and experience in leading a team in a matrix organization
- Demonstrated superior leadership skills with high emotional intelligence and the proven ability to lead through chaos and ambiguity
- Strong Project Planning and Project Management skills as this is a continuous operation requiring deliveries on fixed dates often involving financial penalties
- Excellent verbal and written communication skills, including meeting facilitation and presenting
How to write Operations Director Resume
Operations Director role is responsible for leadership, interpersonal, business, analytical, computer, organization, presentation, powerpoint, financial, strategic.
To write great resume for operations director job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Director Resume
The section contact information is important in your operations director resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Director Resume
The section work experience is an essential part of your operations director resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations director responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations director position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Director resume experience can include:
- A solid communicator with exceptional interpersonal skills and a proven ability to motivate, mentor, and influence others
- Excellent communication and organizational skills with demonstrated ability to build relationships and lead change in a large organization
- Excellent communication skills, both verbal and written, and demonstrated ability to communicate cross-culturally
- Good analytical skills and a demonstrated ability to think creatively and innovatively
- Outstanding presentation and communication skills and experience in interaction at the highest levels of a company
- Excellent team building, mentoring, and coaching skills
Education on an Operations Director Resume
Make sure to make education a priority on your operations director resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations director experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Director Resume
When listing skills on your operations director resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations director skills:
- Outstanding oral and written communications skills; excellent presentation skills; ability to lead meetings internally and externally
- Interpersonal skills, strong English Language and computer skills and a very professional overall demeanor and approach
- Strong problem-solving skills and able to set priorities in a complex and constantly changing environment
- Proven track record of driving results and change management with excellent communication skills
- Strong leadership, customer centric attitude and good collaboration/influencing skills
- Solid analytical skills and 3+ years reporting experience
List of Typical Experience For an Operations Director Resume
1
Experience For Regional Operations Director Resume
- Strong operations management skills and experience serving customers
- Ability and skills to effectively build teams and facilitate and empower staff and teams
- Strong executive poise and presence; proven skills to work fluidly with impact across all levels and functions from the plant floor to executive leadership
- Proven leadership/facilitation skills and being able to involve several levels of an organization to successfully meet the objectives
- Strong leadership whilst being highly effective in a matrix based organisation – a good team player
2
Experience For IT Operations Director Resume
- Demonstrated ability to problem solve and develop solutions independently and lead teams efficiently and effectively with minimal or no supervision
- Excellent relational skills, especially in a cross-cultural environment, and ability to work well with all staff
- Strong analytical, presentation and relationship management skills
- International business experience and intercultural communications skills (i.e. worked overseas or MNC)
- Strong communication skills and a command presence, sufficient to inspire confidence amongst C-level executives and senior stakeholders
- Demonstrated proven experience in leading initiatives in service delivery improvement from a technical and operational perspective
- Influential leadership through advanced emotional intelligence, collaboration, consensus building and effective conflict management skills
3
Experience For Senior Operations Director Resume
- Strong multi tasking skills and attention to detail
- Excellent communication skills across all levels of organization; ability to identify and facilitate quick resolution of issues
- Proven ability to work effectively across functional areas
- Strong computer skills, including MS Office and familiarity with databases, and
- Strong personality with outstanding communication skills within all levels of organization and across cultures
- Confident and convincing personality, strong leadership skills, charismatic personality, problem solver
- Operate effectively in environments that involve constant change and a ambiguity
- Strong social skills with presence and the ability to clearly communicate with senior management, peers, and team members
- Advanced computer skills and proficiency in MS Excel required, intermediate skill and proficiency in MS word, PowerPoint and Outlook required
4
Experience For Product Operations Director Resume
- Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts
- Strong experience in budgeting, forecasting, fulfilling staffing requirements, training, and safety compliance
- Extensive skills in recruiting, training and directing volunteer leaders and employees
- Demonstrated experience conducting training and capacity building on a range of project management topics
- Long-term strategic visioning to reduce NIE and NOL, improve the customer experience and enhance the employee experience while improving controls
- Prior experience leading teams in Operations and/or testing enterprise software on various hardware platform and solutions
- Collaborative skills in working with regional teams and marketing teams
- Exceptional communication skills adapting to a diverse range of audiences, across all mediums
- Proficient PC skills including Microsoft Word, Excel, and PowerPoint
5
Experience For Quality Operations Director Resume
- Ensure freestanding emergency department operations are conducted efficiently, effectively, and in accordance with state and federal regulations
- Work effectively in a team environment, coordinating time, tasks
- Facilitates application selection and approval process with Steering Committee and executive leadership and communicates the outcomes effectively
- Exceptional interpersonal, team building, collaboration, and facilitation skills required
- Significant level of relevant work experience, including managerial and budgetary experience, required
- Demonstrates extensive experience with modern manufacturing techniques and systems
- Lead and participate in the implementation of long and short term business strategies to effectively achieve policy service objectives
- BA/BS or equivalent work experience in CIS/IT, CS or related technical field, or +3 years relevant professional experience
- Effectively communicate with members of senior management team and advocate for results
6
Experience For Global Operations Director Resume
- Multi-company experience required with a preference for multi-industry experience
- Computer and financial skills required
- Previous experience with the solid waste and/or renewable energy industries desired but not required
- Effectively write reports, business correspondence, and procedure manuals
- Able to effectively communicate and interact across diverse audiences
7
Experience For Service Operations Director Resume
- Experienced Operations leader with proven track-record in managing transformational projects
- Effectively communicate project expectations to team members and senior management
- Participate effectively in business and management review processes
- Obtain and effectively manage all external professional contractors as needed
- People leadership experience with a proven track record of developing talent
- Effectively manage execution of the product portfolio of initiatives, partnering with engineering and product management to deliver solutions to the market
- Strong leadership capabilities as well as a strong business acumen
8
Experience For Operations Director South East Resume
- Demonstrated ability to manage short and long term projects and priorities
- An ability to deliver in a results driven environment with proven commercial experience
- Technical skills – Statistical Quality control processes, Budget set up and controlling
- Communication & Influence:Listens and expresses self effectively and in such a way that engages, inspires, and builds commitment to the Y’s cause
- High level of analytical, communication (verbal and written) and computer skills
- Team oriented, collaborative, respectful, and flexible, with excellent presentation abilities, including strong oral and writing capabilities
9
Experience For IT Sustain Operations Director Resume
- Proven experience identifying and driving growth in your territory
- Demonstrated experience in creating development plans and hiring for necessary company operations
- Demonstrated experience in the use of word processing, graphics and spreadsheet software is required
- Strong judgment in balancing risk management and customer experience dimensions and multiple complex regulatory and legal jurisdictions
- Broadcast operational troubleshooting skills
- Strong fundraising experience is required
- Proven experience of execution of significant process review and re-engineering disciplines
- Proven experience in IT infrastructure strategic planning and development and project management
- Leadership skills, including the ability to solve problems that involve many decision makers, and develop multiple options/recommendations
10
Experience For Engineering Operations Director Resume
- Demonstrated experience of having worked in a global organisation in a matrix environment
- Extensive experience in financial management and planning; a proven strategic leader
- Effectively communicate project status, issues and information to the client and project teams
- Proven experience of a large/senior operational role
- Think strategically, combined with the ability to translate effectively into operational actions
- Effectively manage ambiguity and lead without authority
- Excellent interpersonal skill for team development and growth
- Expert knowledge of Good Manufacturing Practices, regulations and validation methods
- Budgeting, capacity planning and forecasting experience
List of Typical Skills For an Operations Director Resume
1
Skills For Regional Operations Director Resume
- Excellent verbal and written communication skills and ability to build strong relationships
- Proven effective team leader with experience in coaching, mentoring, and facilitating discussions
- A track record of building successful teams and strong morale, creating trust, and effectively leading a diverse group of professionals
- Proven P&L experience with strong budgeting, planning capabilities, and an understanding of inventory management
- Both a strong clinical background and strong experience in working with Diagnostic Imaging Medical Directors and referring physicians is critical
2
Skills For IT Operations Director Resume
- Strong presentation and influencing skills and the ability to interact with varying levels of leadership
- Experience of managing different departments, functions, or large teams and strong experience of developing others
- Be customer-oriented in managing communications and issues; have strong interpersonal and problem solving skills
- Confidence in dealing with senior managers - strong strategic influencing and interpersonal skills
- Strong leadership skills to work with multi culture/multi country employees and getting work done
- Excellent communication and interpersonal skills, including tact and diplomacy
- Client facing /strong presentation/communication skills
- Highly-effective organizational abilities, writing skills and keen attention to detail
3
Skills For Senior Operations Director Resume
- Strong analytical skills with high critical thinking ability
- Strong listening skills; open to input from other team members and departments
- Team worker; excellent skills in collaboration, influencing and communication
- Cross cultural skills – good understanding of country political, social-economic and cultural context
- Possess expert organizational change management/change leadership skills and hands on experience coordinating with internal/external stakeholders
- Experience –demonstrated experience performing the necessary elements of the position
- Excellent computer skills and proficient with MS Office
4
Skills For Product Operations Director Resume
- Demonstrates specific policy service and operational skills necessary to achieve established and stretch business goals
- Strong leadership, presentation and persuasion skills
- Proven ability to delegate tasks effectively
- Strong communication, presentation and intrapersonal skills
- Proven ability to effectively balance tactical response with strategic vision
- Superior interpersonal and presentation skills with proven ability to communicate at all organizational levels
- Strong in supervising and Team handling skills
- Strong influencing and motivating skills to achieve outcomes
- Proven skills and track record developing an organization and people in a collaborative environment
5
Skills For Quality Operations Director Resume
- Effectively use prioritization mechanisms to utilize resources across teams to complete required workload
- Strong leadership skills and the ability to work closely with Executive stakeholders and understand their needs
- Strong verbal and written communications skills in English and Chinese (Mandarin)
- Strong computer skills required, especially in using MS Office applications
- Strong organizational, analytical and managerial skills
- Adaptable to change; proven change management skills,
- Fast learner with strong analytical & business case development skills,
- Proven large enterprise verbal and written communication skills
- Prior demonstrated successful experience as a Diagnostic Imaging Services Operations Manager and/or Director of an acute care hospital
6
Skills For Global Operations Director Resume
- A strong leader with impeccable organizational, strategic, analytical and project management skills
- Excellent change management and communication skills for cross-functional collaboration
- Good interpersonal skills with ability to build personal and team-based relationships with staff, partners and leaders at all levels
- Outstanding interpersonal skills and the ability to relate to many cultures at all levels of the organization
- Outstanding communications skills, both verbal and written; ability to present ideas in understandable business terms
- Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities – Required
- Strong experience in leading, motivating and developing teams of various geographies and cultures
- Experience leading a Medicare operations “team” with experience managing provider risk groups and benefit planning
- Experience with a strong background in Manufacturing, Engineering and Accounting
7
Skills For Service Operations Director Resume
- Proven experience leading and motivating colleagues up to a senior level across multiple sites and locations
- Proven experience within the veterinary industry, or an affiliated industry working with professionals in a professional service setting
- The ability to communicate clearly with a range of people at different levels, deploying a range of techniques to do this effectively, including the ability to
- Demonstrated experience in planning and managing at strategic and operations levels
- Demonstrated experience in leading and managing individuals and teams of diverse culture
- Basic to moderate computer skills (email, excel, word, budgeting programs, document editing (like Adobe Acrobat, etc), online order systems etc.)
- Demonstrated experience in planning and managing at strategic and operations levels required
- Manage business growth by effectively planning and managing demands (new technology, new scope/ scale) to control the quality of service delivery
8
Skills For Operations Director South East Resume
- Proven experience building high performing teams
- Proven experience with email and marketing cloud solutions including Salesforce (ET), Adobe, IBM, and others
- Work with all levels of employees and have a strong presence enabling effective influencing, interaction and communication with senior management
- Leadership skills to manage the coordination activities with the other Thales entities and within the Bid Engineering & projects departments
- First class communication skills – encourages an open environment where information and ideas are shared and innovative thinking is stimulated
9
Skills For IT Sustain Operations Director Resume
- Demonstrated experience in the development of operational standard operating procedures
- Experience in operations including experience in process management, process metrics, and project/program/portfolio management
- Healthcare operating experience or provider services experience
- Demonstrated track record of successful fiscal and operating management, demonstrated financial expertise
- Proven leadership experience, ideally in a complex environment and in delivering cultural change
10
Skills For Engineering Operations Director Resume
- Experience leading others to new levels of effectiveness and programmatic impact
- Process Excellence and Lean experience or equivalent combination of training and experience
- Demonstrated track record of successful fiscal and operating management, demonstrated financial expertise required
- Prior experience in a consulting, health plan, care delivery, health care technology, or health care services organization required
- Eight or more years of management experience; experience managing customer support
- Intermediate to advanced computer skills in Microsoft Office programs including Word, Excel, and PowerPoint
- Proven experience and success at leading organizational and cultural change
- Strong experience in the mortgage market, ideally with a detailed understanding of the buy to let market
- Strong experience in new lending practices
List of Typical Responsibilities For an Operations Director Resume
1
Responsibilities For Regional Operations Director Resume
- Recognized industry leader, executive presence, and strong track record of strategic accomplishments in companies experiencing constant growth and expansion where constant challenges are the norm
- Process improvement orientation and excellent organization skills
- Effective communication skills and the ability to connect and influence employees at all levels. Collaborative
- Target programming to unique needs of neighborhood children and youth, including life skills and conflict resolution
- Possess exceptional problem solving and analytical skills; systematic thinker
- Proven experience transforming waterfall large enterprise businesses to Agile and Lean
- Strong operation management experience
- Strong analytical skill to identify business and technical problems from data points and numbers
2
Responsibilities For IT Operations Director Resume
- Able to communicate effectively with different level people and department, region and global
- Executive management experience and proven track record of developing and executing on strategies and delivering superior results
- Proven success in building strong teams, developing talent, and managing performance based systems
- Be a strategic visionary with technical skills, yet keen to details necessary to meet objectives
- Experienceorganizing,promoting,anddirecting YMCA programming
3
Responsibilities For Senior Operations Director Resume
- Managing Team Resources and demonstrating personal credibility to motivate the team to perform in a highly effective manner
- Demonstrated success in building high performance teams, leading cross-functionally, developing and retaining employees, and driving organizational change
- Experience with innovating, defining, launching and delivering new research products and services
- Build the Company culture by being a strong manager of people; this involves coaching, mentoring and employee engagement
- Provide consistent and effective leadership to staff and supervisors within the resolution and research team building and maintaining a high performing team
- Experience of driving fundamental change through organisations including understanding of business strategy transformation
- Experience supporting researchers and/or working in a university setting
- Experience making staffing, hiring, promotion, and other HR decisions
- Experience in a shared service center with increasing responsibilities and leading large customer-focused teams
4
Responsibilities For Product Operations Director Resume
- In depth understanding, knowledge and practical experience in consumer marketing
- In depth understanding, knowledge and experience in bottling operations
- Good understanding of the end user process engineering needs in design and operations, key business drivers and industry practices
- Experience at a senior level working with multiple stakeholders including external customers
- >1-year experience leading enterprise level scaled agile implementations/transitions, including process development
- Experience in renewable energy (wind and solar), particularly in monitoring and reporting on operational wind or solar assets
- Experience managing a fast-paced, customer-facing team
5
Responsibilities For Quality Operations Director Resume
- Proven ability to inspire and motivate teams towards achieving outstanding results
- Proven success in implementing family and youth focused programming
- Experience managing budgets and P&L responsibility
- Experience in managing global operations teams
- Senior Leadership Capability (qualified leadership experience of leading bigger organizations)
- Demonstrated leadership and vision in managing staff groups
- Demonstrated scientific and strategic leadership applicable to coordinating a multidisciplinary group of scientists and technical staff
6
Responsibilities For Global Operations Director Resume
- Experience in interacting at the highest level of management, both internally and externally, in a constructive and collaborative manner
- Establish and maintain effective working relationships with the Global Service Centers
- Aerospace Manufacturing/Operations experience
- Strong analytical and quantitative abilities and success, navigating through a matrix environment
- Proven track record in leading successful projects, program or business initiatives
- Demonstrable evidence in people management & employee engagement, overseeing management of all operations people issues
- Operational understanding and experience of warship operations and support
- Experience with various delivery methodologies such as Agile, XP, Waterfall, Pair Programming, Offshore, etc
- Experience managing multiple stakeholders across a complex organization with tight deadlines
7
Responsibilities For Service Operations Director Resume
- Experience in addressing social service needs in an underserved community
- Strong leader of people; developer of talent
- Strong sense of urgency is required
- Direct logistics team to ensure timely shipment execution thru effective liaison with carriers and vendors management
- Cross functional team management experience
- Experience with Accounts Payable and/or operational finance roles
8
Responsibilities For Operations Director South East Resume
- Strong understanding of litigation/transaction matter lifecycles, and legal service delivery
- Total work experience, with at least 5 years in legal operations
- Experienced in managing multiple manufacturing facilities
- Possess an excellent work ethic
- Knowledge, experience and relationships within the Army C4ISR, PEO EIS, Army Cyber Command and/or Military Intelligence and/or environments
- Ensure that at a strategic level, the Demand Planning team is aligned with the priorities and activities of the business
- Provide strategic support on issues involving customer prioritization and customization, product renovation/innovation and network optimization
9
Responsibilities For IT Sustain Operations Director Resume
- Oversight for medical and specialty calls, internal and service partners and demonstrate operation excellence by exceeding performance targets
- Align key priorities with operational capabilities and manage exceptions
- To provide strong leadership across all levels in Distillation and help shape the strategy of the wider D&M division
- Physical inventory validation process
- Strong business acumen and ability to understand commercial business strategy and understand the results behind the numbers
- A proven ability to develop tactical initiatives that improve sales productivity, performance, and performance metrics
- Collaborative orientation, team player, demonstrates positivity
- Highly entrepreneurial and able to operate independently with minimal supervision
10
Responsibilities For Engineering Operations Director Resume
- Coordinating department and leadership team events and meetings; developing agenda with GC and leadership team; documenting and following up on action items
- Working with Purchasing, coordinate and negotiate all shipping, receiving, and service provider contracts
- Identifying and delivering business improvement initiatives, including the development of a ‘lean’ approach to operations
- Leading, coaching and developing a team to ensure operational tasks are delivered on time, within scope and budget
- Managing strategic plans and initiatives; creating and using metrics to monitor progress
- Providing operations support for the coordination, tracking, monitoring of activities and deliverables for the Oncology Franchise and Franchise Board
- Ensuring knowledge of key terms with respect to contracts pertaining to underlying projects
- Leading change and driving innovative thinking and actions across Supply Chain
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