Operations Risk Resume Sample
Theresia Kuhic
21760 Ankunding Roads,
Dallas,
TX
+1 (555) 778 9740
Work Experience
Assistant Manager Operations Risk & Administration
07/2015
-
PRESENT
San Francisco, CA
- Provide incident management reporting to business identifying type of incident and root cause
- Assist management in ensuring compliance with corporate business continuity policies
- Identify and implement processes and practices to strengthen business continuity
- Assist management in monitoring compliance with corporate policies and practices (GSM/FIM/BIM) and provide tracking and follow up for internal and external audit comments
- Review and approve loss events in the GORDON system
- Identify and report all significant operational losses and near misses in a timely manner
- Lead initiatives to establish a consistent control environment for PayPal Credit
- Create/Manage action plans: gather updates, assign tasks and identify risks and issues during the impaired period. Collaborate with Credit Operations, Technology, Compliance and other stakeholders as appropriate to remediate impacted customers during impaired period
Operations Risk Analyst
09/2012
-
04/2015
San Francisco, CA
- Provide periodic updates on project status and escalate issues to senior management and assist in issue resolution
- Assist in business case/cost benefit analysis to help in the identification, development and prioritization of data, reporting, and technical projects as outputs of issues management
- Work collaboratively with business management and other teams to understand business requirements, align stakeholder expectations with internal & external review committee, update stakeholders on resolution progress, and prepare for issue resolution and associated business change
- Based on approved requests from BWise operating or steering committees modify attributes of BWise element attributes or system lifecycles as necessary (from role definition, user enrollment to recertification and disenrollment)
- Monitor application performance to ensure that data warehouse refresh and control assessments take place as scheduled. Raise appropriate tickets for system non-performance
- Assess adequacy of internal controls, documentation, backup/redundancy, and disaster recovery procedures intended to ensure continuing and secure operations
- As needed, participate in disaster recovery effort as technical resource
AVP Operations Risk Management
09/2007
-
07/2012
Boston, MA
- Support and collaborate with staff who study and review business processes in the Single Family and Capital Markets business units; examine documentation and flow of work through systems
- Develop and communicate control activities in support of the published third party risk guidelines or policies by promoting awareness to specific business unit employees
- Assess adequacy of internal controls and documentation
- Provide oversight to the business and work in partnership with the business, In-Business risk & control teams and Independent Risk
- Ensure Operational Risk Management Policy implementation
- Participate in Business Risk and Control Committees
- Provide actionable analytics
Education
Grand Valley State University
2003 - 2007
Bachelor's Degree in Statistics
Professional Skills
- Communicate effectively with strong writing, issue analysis and documentation skills
- Strong presentational skills partnered with the ability to develop training materials that boost audience attendance, engagement, comprehension, and adoption
- Cantonese and Mandarin language skills are considered a strong asset
- Strong written and oral communication skills and very detail oriented
- Prior first line operational experience managing, documenting and reporting risk
- Self-starter with advanced analytical and critical thinking skills
- Risk management experience in a financial services company or related consulting experience, knowledge of Enterprise Risk Management frameworks
How to write Operations Risk Resume
Operations Risk role is responsible for auditing, retail, finance, credit, securities, training, security, trading, reporting, design.
To write great resume for operations risk job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Risk Resume
The section contact information is important in your operations risk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Risk Resume
The section work experience is an essential part of your operations risk resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations risk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations risk position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Risk resume experience can include:
- High-level of written and verbal communication skills with an ability to communicate effectively across business levels (both vertically and horizontally)
- Work effectively with business areas to appropriately scope business processes and Information Technology (IT) assets for SOX relevancy
- Experience with planning and leading risk assessments and preparing risk and control documentation
- Experience with planning and leading risk presentations to various audiences, including executives
- Experience leading teams, developing personnel, and project management
- Experience researching and analyzing documentation
Education on an Operations Risk Resume
Make sure to make education a priority on your operations risk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations risk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Risk Resume
When listing skills on your operations risk resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations risk skills:
- Demonstrated ability to organize and manage effectively, and with high quality, a large quantity of ambiguous or complex work
- Strong communications skills (written and oral) with the ability to present to senior management
- Demonstrated analytic skills as well as the ability to take disparate information and make recommendations quickly
- Inter-personal skills conducive to teamwork is required as this is an open working environment
- Strong project management skill-set to develop, support, and track progress against an annual training plan
- Work effectively with business management
List of Typical Experience For an Operations Risk Resume
1
Experience For Operations Risk Analyst Resume
- Experience in a derivatives operations environment
- Experience in risk management analysis
- Frequent Sitting, Standing, moving from location to location, occasional lifting
- Participate in developing the annual Operational Risk Monitoring and Testing Plan
- Help develop and present training to Monitoring and Testing Staff and Ally Financial management
- Help develop governance documents and control testing templates for the Operational Risk Management Testing and Monitoring Program
- Day to Day execution of BAU functions which include execution and monitoring of CME Clearing processes and systems
- Perform Industry monitoring to identify incidents, emerging risk trends, portfolio concentration risk
- Monitor timeliness and accuracy of executing program requirements working with lines of business
2
Experience For Assistant Manager Operations Risk & Administration Resume
- Lead operational risk management efforts for consumer credit across the organization by facilitating
- Treasury Solutions products and an understanding of the client needs that drive usage of these
- Consultative, solutions-based problem solving
- Ability and quickly analysis gaps and or weaknesses in business processes including impacts to technology assets and financial statements and disclosures
- Monitor to ensure key program requirements are being met through analysis of metrics and data
- Portfolio monitoring - ensure adherence to policy and standards
- Interface with regulators, external and internal audit
- Risk Mitigation Focus – identify new risks in Operations’ processing for which there are currently no mitigating controls in place; put forward tactical and strategic remediation solutions to mitigate the risks and enhance the control framework
- Documentation of processes and procedures,
3
Experience For Operations Risk Manager Resume
- Implementation of controls around identified risks,
- Facilitate focus group discussions to understand and interpret business needs, and define solutions that integrate the needs of internal partners, support partners, and the enterprise
- Work with the appropriate functional team to document recommendations and follow up with business units on resolution/implementation
- Create/Manage action plans: gather updates, assign tasks and identify risks and issues during the impaired period. Collaborate with Operations, Technology, Compliance and other stakeholders as appropriate to remediate impacted customers during impaired period
- Ensure meetings and critical decision points are clearly documented and communicated. Provide periodic updates on project status and escalate issues to senior management and assist in issue resolution
- Maintain a working knowledge of the organization, business products and services, and technology solutions to act as an advisor among all stakeholders
- Act as a change leader throughout the organization to establish a process management culture and data driven decision making mindset. Drive establishment and refinement of metrics that give visibility into opportunities, insight into root cause and accountability for improvement
- Design and execute test plans to ensure operational business controls are working as intended
4
Experience For Senior Associate, Operations Risk Resume
- Complete testing timely and in accordance with internal guidelines/standards
- Collaborate with Continuous Improvement team members to maintain a repository of process documentation
- Provide leadership with project status updates and monitor all aspects of projects to achieve the project objectives on time and to the specified cost, quality and performance
- Report test results to Operation Control Management (OCM), business and other stakeholders
- Identify and communicate recommendations to management
- Review business policies and procedures to ensure they are up to date
- Develops and maintains crisis communications protocols and channels including Nasdaq’s improvement of a mass notification tool and Crisis Management intranet site, among others
- Coordinates with Nasdaq’s business continuity, disaster recovery and intelligence teams in proactively assessing risk to prepare for and respond to crises
- Previous SOX experience or other comparable risk and control design or assessment experience with a preference for previous experience in the areas IT General Controls (Change Management, Access and Infrastructure)
5
Experience For Operations Risk & Administration Associate Resume
- Past experience within financial services is required
- Design and drive the on-going production of risk reports that simply and powerfully convey appropriate risk messages
- Action and results oriented with the ability to overcome obstacles
- Manager’s Control Assessment (MCA) and Quality Assurance Framework (QAF) Coordination (and centralized execution by the Country CBORC function if confirmed by Phase II of the Gold Copy MCA Program)
- Assist with the design and execution of a world class risk metrics program
- Participate in risk metric design discussions with operations and technology leaders, Business Unit Risk Manager teams and ISA Front Line Control officers, and second line of defense areas
- Work with managers to define and document risk thresholds that link to our risk appetite
- Help drive the development of the data infrastructure to support production of the metrics and ensure high data quality
6
Experience For Manager, Brokerage Operations Risk & Controls Resume
- Identify key metrics and risk indicators for operational processes, risks and controls
- Monitor and analyze key metrics and risk indicators against risk limits and thresholds
- Prepare risk reports for the Technology & Operations Risk Controls Officer Material Risk and Threat Analytics
- Identify material risks through analysis of
- Front line unit risk, threat and control assessments
- Key metrics and risk indicators
7
Experience For Operations Risk & Administration Specialist Resume
- Threat intelligence and other external industry sources
- Communicate material risks to the Business Unit Risk Manager
- Develop a comprehensive operational risk management framework for the property management and farm operations businesses of HFS and FMS, consistent with the broader risk management principles of HNRG and its parent company, Manulife Financial Corporation
- Provide training and ongoing communications to HFS and FMS employees to build a solid understanding of compliance requirements and to ensure safe and responsible operations
- Stay current on regulatory trends and changes in law affecting HFS and FMS business operations
- Actively participate in industry and government programs to identify trends and best practices in order to continually improve the overall effectiveness of the HFS and FMS risk management programs
8
Experience For Operations Risk Senior Manager Resume
- Provide regular risk management reporting to HFS and FMS Boards of Directors
- Conduct off-site surveillance to obtain assurance of business units’ adherence to laid procedures and regulatory requirements in relation to requirements
- Work with Group Legal & Compliance and Group Operational Risk Management to ensure alignment of CFS’s framework with that of the Group
- Manages the group’s capacity / resource plan
- Participate in large-scale banking initiatives focused on delivering operational, technical, and/or product development changes associated with system and operational conversions, integrations, enhancements, and process re-engineering
9
Experience For Senior Operations Risk Manager Resume
- Manage large-scale banking initiatives focused on delivering operational, technical, and/or product development changes associated with system and operational conversions, integrations, enhancements and process re-engineering
- Develop and build knowledge across the project lifecycle including scope definition, business case development, requirements gathering, functional and technical design, vendor assessment, testing, training, and implementation phases
- Deliver commercial and consumer business model and credit process re-design engagements that concentrate on assessing the current state of the business model and identifying key pain points, developing recommendations aligned to industry leading benchmarks, and developing high level conceptual and detailed design
- Lead business development efforts for primary target clients and respond to specific client requests for new business
- Drive and support proposal and business development activities by identifying new target clients, building business relationships with key executives, and developing and presenting proposals development
- Demonstrate the desire to assist other teams across multiple tier levels and work groups
- Understand current business procedures, problems with those current procedures, and possible solutions that use current modeling technology
- Recruit, develop, and manage teams engaged in delivery within this segment
10
Experience For Deposit Operations Risk Manager Resume
- Play a pivotal role in KPMG thought leadership efforts
- Perform trade corrections via our brokerage platform. Products include but not limited to: mutual funds, general securities, alternative investments and managed programs
- Communicate with internal and external vendors and product providers in a friendly and professional manner to analyze and resolve problems
- Use professional, clear and precise communication with advisors, advisor office staff, and home office staff
- Manage and mitigate risk for the business unit on a day-to-day basis
- Support Third-Party Vendor Risk Management
List of Typical Skills For an Operations Risk Resume
1
Skills For Operations Risk Analyst Resume
- Review and analyze business continuity/recovery plans, policies and practices, identifying deficiencies compared with corporate guidelines and providing recommendations to senior management relative to plan viability and efficacy. Manage testing exercise for high criticality business and support units at centralized recovery locations
- Good written and oral communication skills, ability to interact with people at different levels
- Able to work effectively in a team and analyze issues independently
- Experience in developing management level reporting
- Oversight Prepare data analytics against the risk and control matrices prior to uploading into tool. Support and report on QA
- Experience with the development of risk reporting
- Risk assessment and risk monitoring experience
- Performs necessary monitoring and oversight functions to ensure effective management of third party risks and compliance with company-wide program requirements
- Experience in investigation or banking related job
2
Skills For Assistant Manager Operations Risk & Administration Resume
- Experience analyzing risk and issue related data and developing reports and presentation materials based on data
- Good understanding of regulatory requirements and branch operations knowledge
- Experience working under tight deadlines with multiple deliverables
- Financial Accounting or Human Capital experience
- Previous experience documenting Policies and Procedures in compliance with regulatory guidance
- Experience selling mutual funds
- Strong background in compliance and controls
- Experience in Business or Operations Analysis or Program Management
- Demonstrated ability to take ownership and drive projects through to completion
3
Skills For Operations Risk Manager Resume
- Multi-task and prioritize workload based on importance and urgency
- Good attention to quality and detail
- Demonstrate knowledge and utilization of risk management fundamentals
- Be flexible, multitask and re-prioritize work as the needs of the business change
- Speak / understand Mandarin and Cantonese is a strong asset
- Mandarin and Cantonese is strongly desired
- Mandarin or Cantonese are strong assets
- Strong work ethic; self-directed and motivated to achieve results
- Skilled in Microsoft Excel, Wire Transfer, Singlepoint, Fiserv EFT, and Fiserv CWS
4
Skills For Senior Associate, Operations Risk Resume
- Cantonese and Mandarin is a strong asset
- Experience using MS office suite
- Demonstrated ability to develop and sustain meaningful client relationships
- Speak Cantonese and Mandarin considered a strong asset
- Testing and Monitoring of all operational controls, and
- Working knowledge of investment operations, custody and fund accounting environments and ancillary asset management service providers
- Managing portfolio of small to large scale risk projects
- Address key customer service and internal department requests and reporting, daily Federal Reserve balancing and loss reporting
- Contributes to team-based approach in completing tasks and meeting internal and external customer needs
5
Skills For Operations Risk & Administration Associate Resume
- Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals
- Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs
- Lead, promote and engage inteam-based approach in anticipating and managing customer needs
- Current and future state business assessments (including process mapping and risk assessments),
- Coordinate with internal/external teams in designing and developing new systems, processes, and procedures
- Maintains ore complex servicing and support activities such as estates and loss prevention measures
6
Skills For Manager, Brokerage Operations Risk & Controls Resume
- Act as a primary point of contact for more complex operational inquiries involving internal and external parties
- Extensive knowledge of internal control frameworks, including risk identification, assessment and mitigation
- Aggregate and gather insight from data including the utilization of data analytics tools (MS Excel, BI or Other)
- Support facilitation and oversight of risk management activities including evaluation of risk responses and policies
- Formally deliver information to groups or individuals understanding audience and tailor communication
- Communicate ideas and facts in writing, in a clear and concise manner; Fluid communicator that can address all levels of hierarchical importance
- Data gathering, exploration and research into current industry trends
- Ensure the development and implementation of business impact analyses; work with various management levels to identify areas impacted
7
Skills For Operations Risk & Administration Specialist Resume
- Manage the Risk Works roadmap and determine execution strategy as new capabilities are planned
- Continue the build out of foundational elements (organization, process, risk and control) providing tactical support to ensure they are designed appropriately. Track progress against plan and work with leads ensure issue resolution and outstanding follow-ups
- Identify impacts to existing foundational elements as new functionality is enabled within Risk Works
- Design status report and provide monthly updates for inclusion in overall program dashboard
- Oversee project plans and report on progress related to the development of risk and control matrices
8
Skills For Operations Risk Senior Manager Resume
- Prepare ICR report, working with business areas to report on issue status and remediation. Identify and propose enhancements to the ICR reporting process with data being housed in MetricStream
- 6+ of relevant experience in Operational Risk, SOX or Audit
- Provides a leadership role in the planning, development, and implementation of operational risk frameworks / measurement methodologies, policies, standards and procedures specific to the needs of the business which are aligned with the Bank’s Operational Risk Department
- Analyzes and documents various processes and products, existing or new, by working with the business units to identify key processes as prescribed by the Operational Risk Department’s framework (process documentation, risk assessment, controls documentation, and testing implementation.)
- Supervises and / or performs periodic testing to determine effectiveness of unit’s adherence to the Bank’s operational risk framework requirements, internal policies, and best practices
- Implement operational processes, policies, systems, and practices within the branch that contributes to effective practices and reduced risk
- Identify understand and anticipate customer needs in order to provide effective, efficient and timely customer service and support
- Act as custodian for cash, combinations, keys and negotiable securities as required and in accordance with established guidelines
9
Skills For Senior Operations Risk Manager Resume
- Provides quality customer service support either face-to-face or through an alternate channel as required by the business
- Provide guidance and support for the work of others within the team including supervisory responsibilities such as, delegating work flow, motivating, and following up on and resolving internal / external inquires and issue
- Oversee, monitor and perform operations and risk activities such as custodian for cash, combinations, keys, and negotiable securities ensuring procedures and relative records are maintained in accordance with established guidelines
- Communicate and monitor clear objectives and targets as it relates to operational quality standards to the team
- Ensure compliance, operational and system controls are in accordance with HSBCgroup and local regulatory standards and government regulations
10
Skills For Deposit Operations Risk Manager Resume
- Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently
- Exceeds expectations in terms of speed, certainty and efficiency of response
- Identify and understand customer needs in order to complete transactions and resolve issues quickly and efficiently
- Provide guidance to Operations Risk and Administration Associates, Personal Bankers and Premium Bankers
- Provide input to Team Mgr Contact Ctr Serv and Sales & ORA to assist with leading and developing an effective team through communication, performance management, development plans and reward/recognition practices. Cultivate an environment that supports diversity and reflects the HSBC brand
- Primary HBM role supervises the mutual fund sales business conducted within the branch (approve new accounts and monitor trading activity) and act as the primary point of contact for mutual fund customer inquiries requiring escalation
- Demonstrate HSBC Group Leadership capabilities and HSBC values and behaviours
List of Typical Responsibilities For an Operations Risk Resume
1
Responsibilities For Operations Risk Analyst Resume
- Relevant experience in Operational Risk, SOX or Audit
- Experience with execution of quality assurance reviews
- Demonstrated ability to gather, assess, and evaluate metrics to assess risk
- Monitor and summarize Operational Risk Management Testing and Monitoring program testing results to be included in status reports presented to management
- Team player – focused on building a dynamic and learning team culture
2
Responsibilities For Assistant Manager Operations Risk & Administration Resume
- Customer service orientation and ability to maintain composure during stressful situations
- Lead, engage and promote the culture of Treating Customer Fairly in the team
- Provide training and development to others as related to operational and risk activities
- Responsible for overseeing team / functional area
- Design, implement, and maintain controls
- Develop project plans based on business needs and working with project stakeholders to ensure alignment on project strategy and results, then driving projects to completion
3
Responsibilities For Operations Risk Manager Resume
- Provide overall operations support as needed
- Transaction review and case management for OFAC and BSA Travel Rule compliance
- Complete daily and monthly service level, payment and employee reporting, including administration of the department metrics for the Service Company Dashboard and GFT Capacity Model
- Administer monthly self- audits to ensure adherence to process requirements and risk controls and identification of employee and process improvement opportunities
- Maintain and facilitate departmental training plans for new and established employees
4
Responsibilities For Senior Associate, Operations Risk Resume
- Assist with the creation and maintenance of department procedures and process documentation, including administration of department document repository
- Assist with internal and regulatory audits, compliance exams, risk assessments and payment studies
- Monitor business unit approvals for exceptions to wire policy for daylight overdraft limits, exigent wire exceptions and business unit exemptions
- Proficiency in Microsoft Office, specifically MS Word, MS Excel and Outlook
- Participate on large-scale banking initiatives focused on delivering operational, technical, and/or product development change, such as system and operational conversions, mergers and integrations, enhancements, process re-engineering, and new product development
- Assist with the development of financial analysis focused on determining impact from initiatives, providing return on investment percentage, payback period, and net present value calculations based on specific user inputs and potentially multiple scenarios
- Lead the review and evaluation of Business Line Monitoring and Testing Programs, including their annual plans
5
Responsibilities For Operations Risk & Administration Associate Resume
- Lead the review and evaluation of existing and proposed internal controls over manual and automated operations
- Supervise and mentor associates, interns, and new hires
- Provide insight into potential process improvements and support management to ensure that they implement adequate controls and control testing within new processes, as needed
- Develop and maintain strong working relationships with internal business partners and business line contacts
- Working knowledge of Banking, Lending and Margin Operations
- Collaborate with IRM Testing and Monitoring Partners (i.e. Compliance, IT Risk etc.) in support of executing the enterprise-wide control testing initiative
- Develop and analyze detailed department performance reports (i.e. approval ratios, turnaround time, booking quality, collection performance, phone statistics) to monitor each department’s performance on a daily basis and identify opportunities. 25%
- Broad financial services subject matter expertise with detailed Asset Management process knowledge and substantial experience in an Operational Risk, Line Management, and/or Project Management roles in Operations
6
Responsibilities For Manager, Brokerage Operations Risk & Controls Resume
- Experience related to operational risk management, operational controls and monitoring, data controls, compliance, and / or financial, operational or external audit
- Good knowledge of regulations governing consumer banking
- Wire transfer experience or 3 years of auditing financial process
- General knowledge of the scope HSBC’s banking and investment operations and the financial services industry in Canada
- Series7 and Series 24 Required
- Speak Mandarin is an asset
- Advanced knowledge of HSBC’s products / services
7
Responsibilities For Operations Risk & Administration Specialist Resume
- Formulate implications of a specific solution across processes, e.g. costs, risk, and/or service
- Mandarin and Cantonese are assets
- Diversified background in retail and commercial and corporate banking, including knowledge of banking products and services, sales, operations, policies, and procedures
- Experience across the project lifecycle including strategy development, assisting with scope definition, business case development, vendor assessment, requirements gathering, functional and technical design, testing, training, and implementation phases
- Experience in Risk Management or applicable line of business (e.g., compliance, testing and monitoring, or audit), preferably in financial services or similar industry
8
Responsibilities For Operations Risk Senior Manager Resume
- Demonstrated knowledge of internal control concepts and auditing standards
- Relevant experience in Operational Risk, SOX or Audit
- Experience with the design and implementation of remediation based on risk severity and likelihood to address process and control gaps and weaknesses
- Experience with the analysis of Risk & Control Self Assessments, Operational Incidents, business process mapping, and other data, such as key risk metrics to identify risks and risk trends
- Experience with the design and implementation of risk management policies and procedures to comply with standardized risk management frameworks
- Manage projects across the Fannie Mae supplier base
- Develop and use data quality metrics that can be used to evaluate reports and other outputs of data-related applications
9
Responsibilities For Senior Operations Risk Manager Resume
- Understand the Operational Risk Management framework and activities, for example risk policy, risk limits/thresholds, & risk appetite, contributing to maturity of the program
- Identify and evaluate risk, controls and issues and perform root cause and impact analysis
- Understand technology control framework (e.g. access and change management)
- Understand the Fannie Mae business model & functional areas
- Analyze basic data sets; Ability to extract data from multiple sources and draw conclusions
- Foster relationships ; Communicate professionally
- Proficiency in MS Office, MS Outlook, Web applications
10
Responsibilities For Deposit Operations Risk Manager Resume
- Facilitate presentations and workshop sessions on process analysis, risk identification, assessment, control and mitigation
- Assess and identify issues as potential operational incidents and Sarbanes-Oxley (SOX) deficiencies
- Document and assess risks, controls and process flows
- Proficient use of Word, Adobe, SharePoint, and Excel
- Excellent interpersonal skills and the ability to effectively communicate, both verbally and in writing, with all levels of management, staff, customers and regulatory bodies
- Ensure customer expectations are exceeded in terms of speed, efficiency, certainty and professionalism either face to face or through an alternate channel
- Oversee, and monitor customer complaints and where possible handles resolution appropriately and or escalate complex or unsual issue to higher levels
- Responsible for training and development in relation to Know Your Client (KYC) processes, policies, activities and reporting on behalf of functional area and / or branch
- Provide staff performance reviews on quarterly basis to identify areas for improvement
Related to Operations Risk Resume Samples
Leader, Operations Resume Sample
Work Experience
• Knowledge of personal computer applications is highly desired
• Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Develops and applies deep customer knowledge and intimacy to develop and deliver products, services, and interactions that provid...
Professional Skills
• Excellent communication skills (written an...
• Effective change management experience and...
• LEAN Six Sigma Green Belt certified. Stron...
Operations Risk Control Resume Sample
Work Experience
• Responsible for assessing and designing solutions in line with Operations stakeholders and the needs of upstream and downstream partners
• Perform a current state assessment of risks and issues impacting our Functional Architecture and identify solutions for system and process improvement
&nb...
Professional Skills
• Strong analytical skills with complementar...
• Strong writing skills, with experience in ...
• Good writing skills. With experience in wr...
Risk Operations Resume Sample
Work Experience
• Supervision of medical only claims in conjunction with claims management team
• Oversight of administrative support for Medical Case Management / Utilization Review programs
• Your experience with execution of Risk and Control Self Assessments (RCSA) or other related operatio...
Professional Skills
• Budgeting & Forecasting Skills. Six Sigma ...
• Strong computer skills (including MS Offic...
• Strong decision making skills and initiative
Business & Operations Director Resume Sample
Work Experience
• Build and sustain collaborative and productive relationships with other functional areas such as front office businesses, IT, HR, COE, LCD, etc.
• Implements appropriate systems and internal controls to adequately safeguard the YMCA’s financial resources and to provide a solid basis for accurately ...
Professional Skills
• Strong analytical, communication and probl...
• Excellent communication skills, experience...
• Strong written and oral communication and ...
Technology Process Resume Sample
Work Experience
• General knowledge of the large corporation IT landscapes, preferable Philips and in depth specialist knowledge on the applications or application components of your domain
• Knowledge of ITIL processes or a proven track record in IT Service Operations
• Knowledge of what it t...
Professional Skills
• Good written and oral communication skills...
• Proven leadership skills, ability to build...
• Strong experience of operating, communicat...
Process & Controls Resume Sample
Work Experience
• Continuously assist in the identification of process improvements
• Work closely with stake holders and technical subject matter experts to ensure process improvements account for all points in the end-to-end process
• Identify and build consensus on requirements while managi...
Professional Skills
• Strong technical skills and in-depth exper...
• Proven experience in leading a technical a...
• Very good organizational skills and struct...