Operations Senior Analyst Resume Sample
Elwyn Sawayn
7530 Kurt Wall,
Houston,
TX
+1 (555) 152 0827
Work Experience
Business Operations Senior Analyst
03/2018
-
PRESENT
Phoenix, AZ
- Independently assess and analyze research results, and conduct complex data analysis applying SME knowledge and experience
- Identify process and/or system improvement initiatives and resolution in order to reengineer and streamline workflow
- Actively interface with internal audit & external Federal Regulators
- Maintain a proactive curiosity and pursue investigations to a greater level of diligence than normally required for the standard due diligence
- Identifies and resolves problems in a timely fashion following established guidelines
- Identify trends and issues in order to increase quality of applications received and escalate any issues to Compliance Management for further action
- Be responsible for regional material end-to-end master data and project management processes, including data governance activities utilizing a strong partnership with franchises/regions, IT, and internal business stakeholders
Operations Senior Analyst
08/2011
-
10/2017
Los Angeles, CA
- Drive data quality; creating reports/metrics to ascertain data quality and integrity; research, analysis and root cause identification of data errors and providing key design input for application functionality
- Manage the receipt, validation, and entry of regional master data as needed by the relevant supporting systems
- Be responsible for Master Data maintenance and providing support to business partners
- Ensure data maintenance activities are performed within the SLA parameters, execute hierarchy changes, and ensure appropriate communication and training to external service providers which are responsible for data entry into SAP and JDE system
- Own the E2E master data SOPs (revision owner, coordination with relevant departments/legacy systems)
- Understand and follow data management and governance processes and procedures as defined by (SOPs/WIs)
- Actively engage team members to educate and mentor on root cause analysis of data errors
Procurment Operations Senior Analyst
06/2009
-
06/2011
Houston, TX
- Lead projects to execute on strategic goals of EMDM with regard to product data
- Develop and manage project plan, communicate plan to all levels of the organization both IT and Business, and meet milestones and deliverables of plan ensuring all compliance requirements are met
- Support implementation of project related activities and ensure training/documentation is in place for ongoing steady state
- Actively participate on strategic teams representing the interests of master data and in the script development and testing of system enhancements
- Ensure accurate and complete usage of [domain] data standards, through the use of EMDM governance tools and processes
- Track data standards adoption and compliance across relevant platforms as part of ongoing governance process
- Enhance and update documentation and presentation of existing [domain] data standards as needed/directed. Update training documents, WIs, SOPs as needed/directed
- Participate on the applicable governance teams and works closely with franchises to act as the liaison between IT and franchises/regions if errors occur while attempting to enter or update products, or for supporting exception processes (e.g., loading large volume of products in batch)
Education
Everest University - Tampa Campus
2004 - 2009
Bachelor's Degree in Business Administration
Professional Skills
- Work independently or as part of a team; excellent prioritization and organizational skills
- Strong interpersonal skills, including speaking clearly and confidently when communicating with stakeholders from support staff to upper management
- Excellent written and verbal communication skills including the ability to present ideas and make recommendations
- Strong interpersonal skills with the ability to foster and maintain working relationships across all levels at the Bank
- Strong multitasking, communication, organizational, and interpersonal skills
- Have strong analytical skills and exposed to fraud analytics and preventive controls
- Excellent written and oral communication / presentation skills
How to write Operations Senior Analyst Resume
Operations Senior Analyst role is responsible for planning, advanced, microsoft, english, training, retail, finance, credit, integration, database.
To write great resume for operations senior analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Senior Analyst Resume
The section contact information is important in your operations senior analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Senior Analyst Resume
The section work experience is an essential part of your operations senior analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations senior analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations senior analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Senior Analyst resume experience can include:
- Pro-active, critical thinking and planning skills
- Position requires advanced business skills, an understanding of general financial operations and major PA goals in the healthcare environment
- Operate in a fast paced, quick changing environment
- Provides work direction and training to less experienced analysts
- Previous experience working with clients desirable
- Documented experience performing in a process oriented production environment that changes periodically
Education on an Operations Senior Analyst Resume
Make sure to make education a priority on your operations senior analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations senior analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Senior Analyst Resume
When listing skills on your operations senior analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations senior analyst skills:
- Strong Interpersonal skill, independent, a good initiatives of the job assignment
- Good strategic/long-Range planning skills
- Strong drive for results and ability to deal effectively
- Excellent problem solving, organizational, planning, and self-management skills
- Excellent Oral & Communication skills
- Prior experience working for innovative technology company
List of Typical Experience For an Operations Senior Analyst Resume
1
Experience For Business Operations Senior Analyst Resume
- Excellent understanding or an SME of KYC/AML/CDD experience is mandatory
- Conducts studies, prepares and executes recommendations to improve effectiveness, efficiency, costs in operations, workflows, and methodologies
- PMP - good to have
- Previous call center and/or customer service experience
- Conducting research on existing workflows and business procedures and making recommendations where necessary
2
Experience For Global Markets Operations Senior Analyst Resume
- Leading projects and ensuring on time milestone delivery
- Performing statistical analysis and evaluating data
- Facilitating discussion between QA and Ops management to highlight strengths
- Working knowledge of ITIL; Incident, Change, Problem, & Release
- Supports the execution of programs to include performance monitoring, on-going development, return on investment, and new program design
- Full professional proficiency in English (both speaking & writing)
3
Experience For Procurment Operations Senior Analyst Resume
- Collect metrics using agreed upon tracking mechanisms
- To facilitate forecasting & budgeting head count and associated cost
- To understand initial requirements of projects and facilitate estimation and portfolio tracking by liaising with the build/sector/platform teams
- To be responsible for self-development by attaining knowledge on current business operation standards and processes being followed
- Allocate resources to contribute to the Bank-wide initiatives such as the diversity and inclusion, branding, and greening of work place
- In supply chain/logistics, product management, finance or consulting
- Analysis of operational incidents which impact the Firm’s ability to adhere to the SEC 15c3-3 Possession or Control Client Assets regulation. Completion of deep dive reviews to drive out a thorough understanding of the root cause and to determine if similar issues could be present elsewhere across the client money processes
4
Experience For Service Operations Senior Analyst Resume
- Manage and create project deliverables by coordinating activities with both internal and external business partners
- Facilitate the resolution of BHI operational issues by working alongside internal and external business partners
- Prepare analytical reports on budget requests for internal and external reporting
- Partner with PMO, Finance, Reporting & Analytics, and other divisions to ensure optimal portfolio management
- Drive revenue and staffing forecast accuracy WoW
- Collaborate with people managers to drive resource/staffing utilization and Services project compliance
- Standardize and streamline antiquated processes and standards when relevant, gaining buy-in from cross-functional leadership
- Provide timely support to users having application issues
5
Experience For Success Plan Product Operations Senior Analyst Resume
- Support of the Global Sales Compensation pay run in terms of creation, execution and closing pay runs
- Conduct True Up for sales representatives using adjustments made post terminations
- Manage submission exceptions or adjustments using recoverable or non-recoverable MPAs and log for audit purposes
- Partner with work committee regarding legal responsibilities and compensation rules
- Perform necessary Audit testing based on internal or external audit requirements
6
Experience For Genesis Operations Senior Analyst Resume
- Participate on Global projects, perform project tasks, create test cases and perform UAT testing as per project plan
- Identify and report any process gaps / risks / areas of improvement during the course of case reviews
- Apply or adapt knowledge (obtained from training) of any imposed sanctions(s) or laws / regulation(s) to the task at hand
- Learns new technologies and systems to advance knowledge of reporting and analysis available through those systems when needed
- Assists senior department leaders with operational reporting and supports budgetary and financial efforts
- Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders
- Regularly conducting internal audits to proactively identify deficiencies
7
Experience For Operations Senior Analyst / Analyst Resume
- Willingness to learn, self-motivation and inquiring mind
- Define analytical processes for pipeline, sales and revenue coding analysis –rhythm, involvement, remediation processes, roles and responsibilities, etc
- Create materials for and support the training conducts on major new MMS and R/3 releases
- Support and material creation for call & learn sessions to share best practices for reporting and analytics across the DTEs
- To identify and carry out any ad hoc office/operations tasks with the goal of improving business operations
- Identification and regular publishing of operational dashboards
8
Experience For Data Operations, Senior Analyst Resume
- Flexible, enthusiastic and hard working approach
- Working with Perl and Unix shell scripts
- Diplomatic; ability to maintain enthusiasm and positive attitude in demanding circumstances
- Supports the creation and analysis of operational and management reporting to support Lien Management in their assigned processes
- Analyzes and interprets data, reporting unusual trends. Provides clear and concise analysis to the management team
- Researches and identifies key fields crucial to management reporting
- Produces and distributes daily, weekly & monthly performance reports including value added analysis
- Proficient in the use of personal computers and various software packages, including MS Word, Excel, Visio, Access, Project, PowerPoint, and SharePoint
- Prepare the Office’s administrative budget and administers the execution of administrative resources including staff FTEs and consultants
9
Experience For AML Operations Senior Analyst Resume
- Assist in troubleshooting implementation or steady-state issues with business users
- Provide support and training as necessary for the Application Configuration team
- Provide detailed analysis using a combination of MS SQL, MS Excel, and other Business Intelligence tools
- Interact with all levels and be brief, concise and succinct in communications
- Assisting CFM businesses and CFM central with cost management initiatives, business improvement programs, transaction reporting and other regulatory change projects
- Lead activities in the management of day-to-day business operations project tasks and stated goals
- Coordinate activities to ensure the successful completion of daily, monthly and annual business operations service levels and objectives
10
Experience For Global Securities Asset Services Operations Senior Analyst Resume
- Monitor milestone and project status
- Monitor the team’s shared mailbox to manage new requests and reply to queries
- Collaboration, Teamwork and Inclusion: Works cooperatively with others independent of background (e.g., gender, ethnic origin, religion, disability, sexual orientation, background, perspective) or organizational role, and takes a team-based and inclusive approach to projects and decision making
- Audit Operations Staffs’ documentation and Human Resource records to ensure compliance with Client
- Build relationships with Services and Sales leadership to help drive compliance and performance metrics of our salesforce services business
- Work with the Services and Sales field to manage investment budgets and Services engagements
- Review pipeline of services work to ensure visibility into renewals and net new services
- Report, monitor and ensure the quality of the services revenue forecast on a weekly basis (across multiple revenue recognition models)
- Analyze trends and drive actions to improve utilization, margin and other performance metrics
List of Typical Skills For an Operations Senior Analyst Resume
1
Skills For Business Operations Senior Analyst Resume
- Excellent communication skills in English (oral and written) are required
- Relationship management skills with the ability to handle conflict and strong leadership qualities with the ability to motivate and influence
- Understanding of AML Monitoring Processes Skills
- Prior experience in interacting with senior leadership
- Respond effectively to TG leaders and hiring managers
- Able to effectively manage a challenging workload with minimal management oversight
- Demonstrated experience leading efforts in a technology organization that spans multiple global locations
2
Skills For Global Markets Operations Senior Analyst Resume
- Desire to remain relevant in skillset through continuing education
- Thorough data analysis skills
- Experience with validated applications and maintaining compliance with GxP regulations
- Proven experience in Application–to-Application (A2A) and/or Business-to-Business (B2B) integration support
- Demonstrated project management experience, such as Gantt Chart design and development
- Experience in a Service Operations role (with an emphasis in Install and/or Repair Industry experience)
- Very good experience with Microsoft Excel
- Two or more years of financial services experience, with at least one year of AML and/or KYC experience
3
Skills For Procurment Operations Senior Analyst Resume
- Proven ability to organize work, prioritize tasks and handle multiple assignments simultaneously
- Computer skills: Microsoft Office (Excel, Word and Access)
- Strong experience researching topics and gathering data
- Thorough computer skills
- Proper task handling by prioritizing and managing time efficiently
- Experience working with and driving senior leaders to task
- Good in managing stress
- Experience as product-based business manager working with sales and operations in regards to inventory and business activities to manage it
- Experience in data analytics, performance reporting
4
Skills For Service Operations Senior Analyst Resume
- 2+ Experience with Service Provider Management Tools, such as ServiceBench, Mappoint/PowerMap, and Call Scheduling/Dispatch
- Proven ability to successfully meet tight deadlines while ensuring data accuracy and integrity
- General broker-dealer experience, preferably in front/middle office, operations, compliance or control function
- Program, Project Management and Service Management Experience
- Experience with Oracle either as a user or an administrator
- Good leadership in projects or daily tasks
5
Skills For Success Plan Product Operations Senior Analyst Resume
- Assist as a back-up for validating data files received from customers
- Experience in AML Monitoring with succsessfultrack record
- 3+ years of related brokerage operations experience
- Good communication, alignment with cross functional team
- Able to work on multiple tasks, and understand priorities and able to communicate
- Good understanding of Accounting and/or Finance and the ability to understand moderately complex financial software applications
- More than 6 years work experience required in AML Transaction monitoring and played a role as a senior analyst
6
Skills For Genesis Operations Senior Analyst Resume
- Approx. 3 years of relevant or equivalent experience
- Operational experience with WebMethods or TIBCO
- Related Industry Experience (Installation, Repair or US Home Improvement)
- Advanced skill level in DART/Micro Strategy, Excel, & Access, such as pivot tables, power pivot, VLOOKUP and dynamic charts
- Demonstrated ability to convert Financial or Operational data into actionable business steps (Business Cases) to improve performance in key Service metrics
- Advanced skill levels in Microsoft SharePoint, such as the ability to create list and custom workflows
- Experience with Service Provider Capacity Management
7
Skills For Operations Senior Analyst / Analyst Resume
- Expert experience with MS Office Suite (Excel/Word/Outlook/Access)
- Executive communication experience
- Advanced knowledge and experience of Microsoft Office suite of products
- Perform sales rep pay group validation
- Perform regular HR data (PeopleSoft validations) and log for audit purposes
8
Skills For Data Operations, Senior Analyst Resume
- Collects, consolidates, and charts data from sales and process results for assigned portions of operations areas to identify trends and issues
- Leads or completes project work of moderate complexity and priority
- Operate in a high volume environment under rigid intra-day deadlines and cut-offs
- Work experience applicable to Accenture’s type of work
- Tracking and driving cost optimization initiatives including their timeliness and meeting identified targets
- Organizing, leading and participating in calls, events and meetings
- Producing Financial Reports for leadership as needed (leveraging global program reports as appropriate)
9
Skills For AML Operations Senior Analyst Resume
- Handling contract related customer requests
- Providing summaries and graphs of findings where necessary to senior leaders
- Understanding of metrics and how they impact behavior and business
- Understanding of Accenture operational policies
- Understanding of Accenture’s financial model
- Reviewing other Team member’s recommendations for further enquiry, escalation or closure
- QA Testing and Implementation – securing UAT environment, developing and executing test scripts, etc
10
Skills For Global Securities Asset Services Operations Senior Analyst Resume
- Gather the customer’s information to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem
- Work outside of normal business hours or during a specified time (depending on country) is required
- Basic understanding of business and sales processing tools, systems and practices
- Proactively conducts analysis on individual hospital SLA’s, provides variance reporting on SLA’s and answers questions regarding the results
- Assists senior department leaders with new initiatives, including planning, implementation and measurement of projects
List of Typical Responsibilities For an Operations Senior Analyst Resume
1
Responsibilities For Business Operations Senior Analyst Resume
- Educational background in business, finance/accounting, system engineering or equivalent
- Supports sales processing activities for assigned areas and processes
- Learns requirements and develops capability in all areas of sales processing
- Develops understanding of internal and external relationships with stakeholders for performance expectations and needs
- Provides metric-specific performance analysis, varying from a single zip code, store or customer to nationwide analysis and multiple accounts
- Recommends and implements ways to streamline and automate reporting processes to save time and resources
- Work with Operations Product owners to support enablement and roll out of new processes
- Be a data 'source of truth' ambassador to ensure leadership understands where to go for data, and how to digest it (QA data quality and data sources)
- Understand big picture across Ops, Services, Sales, and Salesforce.com and help direct traffic accordingly and accurately to the right stakeholders
2
Responsibilities For Global Markets Operations Senior Analyst Resume
- Collaborate with operations leaders, sales leaders and corporate marketing teams to publish case studies and whitepapers to highlight TeleTech’s customer experience and operational expertise in the APAC region (10%)
- Manage internal communication and quarterly newsletters of APAC success stories, new product offerings, sales and marketing efforts and APAC’s thought leadership gamification program (10%)
- Create submission files for local payroll departments to enable payout for sales representatives from COINS
- Handle OT earnings with the submissions based on country / region
- Manage, negotiate and communicate fiscal year submission deadlines calendars to SCP teams and local payroll departments
- Partner with regional finance controllers to highlight operational issues and mitigate risk
3
Responsibilities For Procurment Operations Senior Analyst Resume
- Track action items from reviews and provide regular updates
- Perform sales population calculations on demand (badge calc)
- Manage TI overrides globally
- Role creation, roles to comp plate, redirects
- Handle Resource Update Requests
- Reconciliations between submitted payouts and physical payouts and log for audit purposes
- Partner with SCP leadership, local payrolls and finance controllers, align to best practices
- Support the pay run and sales compensation tools process improvements and projects
4
Responsibilities For Service Operations Senior Analyst Resume
- The development and execution of account governance processes, process improvement, collaboration between both internal and client global teams, data analysis, and account documentation reporting
- Operational and Financial Management Forecast and track the portfolio of projects and functions
- Design appropriate management reports scorecards that articulate financial results and highlight inefficiencies
- Develop and improve standardized operational processes
- Drive and implement continuous improvement and optimization programs for operational processes
- Manage critical program dependencies, across growth platforms
- Supervise and manage the program plan, track progress, cascade updates and changes to the organization
- Accountable for the delivery of program capabilities and business results
5
Responsibilities For Success Plan Product Operations Senior Analyst Resume
- Coordinate approvals for new projects, project gate reviews, contingency plans and scope changes
- Budget vs Plan analysis
- Pipeline management: provide support on the status of metric questions
- Prepare communication materials for Leadership to be used in stakeholder discussions
- Interaction with partner and customer to clarify Alliances contracts details
- Represent Business Operations on cross-functional project teams (including those with enterprise-wide impact), including evaluation of change management/methodology plans, field communication plan definition, project scope and risk assessment, and sustainment evaluation and reporting
- Support internal Business Operations projects
- With minimal guidance from management, conduct new state research
- Learns and practices basic analysis
6
Responsibilities For Genesis Operations Senior Analyst Resume
- Implements specified changes to processes and tools to improve performance, efficiency and customer satisfaction
- Collaborates with Service Support, Vendor Management, Category Management, EPP Management, Systems Solution Management, M & E Management, Risk Management, and Field Management to fulfill the organization’s growing need to develop and provide timely performance reporting
- Leads the development and improvements for Dashboard and Scorecard Reporting to the key stakeholders
- Conducts additional reporting for customer complaint activity across the services enterprise, monitoring service operations productivity, and for tracking and monitoring adherence to repair labor pricing changes
- Analyzes and identifies Service Operations process opportunities and make improvement recommendations without guidance from leadership
- Provides real-time information and guidance to Service Operations Specialists who need assistance with day-to-day procedural questions
7
Responsibilities For Operations Senior Analyst / Analyst Resume
- Leads team with writing, editing, proofreading, and interpreting various documents, including procedures and audit/compliance results, to ensure accuracy and consistency
- Assists department and/or management in preparing budgets and gathering budget data, preparing forecasts and projections, writing narratives and entering data into the budget system
- Designs and develops management reports, briefing materials, and presentations which satisfy informational needs of the business unit
- Monitors department expenditures and prepares regular reports for management
- Generates measurement systems and reports designed to improve forecast accuracy
- Assists in the coordination and leads the audit/compliance efforts, including taking an active role in the planning, execution, and completion of audit/compliance reviews, policy and procedures assessments, and other business process reviews
- Revises assessment scope as necessary to deal with unanticipated situations encountered
- Researches and interprets requirements from the Board of Governors and related authorities, as well as emerging or evolving best practices and trends both in the System and in the industry, and presents recommendations to management, with the potential to execute recommendations
- Functional Knowledge: Requires conceptual and practical expertise in own discipline and basic knowledge of related disciplines
8
Responsibilities For Data Operations, Senior Analyst Resume
- Impact: Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
- Problem Solving: Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
- Performs compliance reporting for the Accenture Global BPO and reports and information for the delivery center management team
- Implements ways to automate digitize reporting and analyze trends
- Provides support for the financial management of the contracts and portfolios for the delivery center
- Works with delivery, finance, sales, technology, delivery center support teams, and management to collect and maintain information and reports
- Ensures the quality of the data and reports
- Provides business insight and analysis of the deliverables
- Interacts and communicates with offshore teams
9
Responsibilities For AML Operations Senior Analyst Resume
- Support special projects to drive growth in the business across lines of business Leads other capability building activities, as needed, including design of new templates, documentation of best practices, conduct of lessons learned meetings, and other sanctioned activities to improve operational excellence
- Accountable for delivery of contracted commitments within budget and accuracy of all project information including, forecasts, costing and timelines for projects associated with the assigned portfolio of accounts
- Provides regular status on all aspects of a project to Accenture leadership, particularly raising issues and recommended solutions proactively and in compliance with Accenture's Business Operator policies and best practices
- Develop a standard process of tracking and updating existing standard operating procedures
- Manages solution model governance board
- Helps to implement strategic initiatives under the direction of the Global ARDS Clinical and Regulatory Delivery and Operations Senior Director and or Business Operations Analytics Manager
10
Responsibilities For Global Securities Asset Services Operations Senior Analyst Resume
- Meet with managers regularly to discuss findings and ensure modification timelines are met
- Work with IT team to communicate changes and manage project timeline
- Communicate operational achievements each step of the way with all involved
- Create and drive timelines on long and short term projects globally
- Last year of BA/MA studies or graduate
- Interest in career in a fast-paced team within Derivatives Utility
- Strike the balance between individual and team effort
- Ensure activities are delivered within service level agreements
- Analyze data and provide recommendations for Accenture Strategy leadership
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