Operations Specialist Senior Resume Sample
Cathryn Heathcote
969 McGlynn Key,
Philadelphia,
PA
+1 (555) 865 6990
Work Experience
Operations Specialist Senior
06/2016
-
PRESENT
New York, NY
- Perform vendor oversight of processes done on our behalf
- Coordinate pharmacy benefit add and change requests for
- Work collaboratively with multiple internal and vendor partners
- Operate as the liaison to multiple functional areas on escalated pharmacy benefit issues
- Support review and investigation of member and group eligibility, pharmacy network
- Acting in accordance with Citi’s information security policies
- Manage the day-to-day relationship with licensees on TOE in NAS, advancing their transparency and engagement
Enterprise Computing Operations Specialist Senior
02/2010
-
05/2016
Philadelphia, PA
- Work with Licensees to ensure TOE policies, procedures and targets are effectively communicated and implemented at all levels of their production management
- Ensure Licensee suppliers enroll and achieve desired results in TOE compliance programs in a timely manner, as applicable (e.g. Better Work, PEP, process improvement project)
- Monitor and maintain the integrity of data/information related to Licensees and suppliers in various systems (e.g. IMS, China Customs website). Analyze and report out metrics, as needed
- Work independently, and with others as part of a team
- Analytical skills and ability to use independent judgment on a regular basis to solve operational issues with occasional guidance
- Monitor Mainframe batch processing, be able to recognize failures, follow ABEND procedures.Able to add/delete jobs to schedule under direction of production control
- Monitor COMMVAULT, follow operations policy for notifying support personnel of problems.Recognize when there are problems with the system that prevent backups from running
Sigint Operations Specialist Senior
01/2006
-
11/2009
Dallas, TX
- Monitor Uptime 5; follow operations procedures for notifying support personnel of alarms.Be able to determine who the on call group is, and if a call needs to be made or not
- Monitor Solar Winds; follow operations procedure for notifying support personnel of alarms.Be able to determine which group to call (NC Manager or SAN group)
- Monitor AUTOSYS; follow operations procedure for notifying support personnel of alarms.Able to put jobs on/off ice.Know difference between batch jobs and backup (ORCL) jobs
- Fill out team turnover providing detailed information (written & Verbal) to the following team.Assist Analyst Sr to conduct turnover meeting with incoming team.Review Morning Market Report with the incoming team.Go over any other issues as needed
- Complete Call Logging Tickets (HEAT) with detailed information of any monitoring alarms, job failures, equipment problems, and ACTION calls.Respond to and update Call Logging Tickets in accordance with departmental procedures
- Monitor Internal, External cameras to maintain security of the Facility.Understand and enforce Data Center Access Policies
- Receives, logs, batches, reviews, and distributes incoming work, contacting appropriate resources as needed
- Keys transactions, verifies accuracy, and performs routine math calculations to balance general ledger accounts
Education
University of California, Irvine
2001 - 2006
Bachelor's Degree in Operations Research
Professional Skills
- Experience with networking configuration troubleshooting skills (TCP/IP)
- Five to seven (5 – 7) years related experience and/or training, or equivalent combination of education and experience
- Perform and track due diligence to obtain valid address for returned mail prior to suppressing
- Advanced MS Excel skills to include ability to create charts, graphs, and pivot tables
- Effectively organize, plan, control and prioritize work
- Experience setting up and maintaining accounts in Hogan
- +7 year experience in procurement/outsourcing governance
How to write Operations Specialist Senior Resume
Operations Specialist Senior role is responsible for research, software, mainframe, retail, credit, training, database, security, reporting, health.
To write great resume for operations specialist senior job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Specialist Senior Resume
The section contact information is important in your operations specialist senior resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Specialist Senior Resume
The section work experience is an essential part of your operations specialist senior resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations specialist senior responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations specialist senior position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Specialist Senior resume experience can include:
- Ensures that responses to customer inquiries are completed on a timely basis and handled fairly and effectively to achieve service and quality standards
- Assist with procurement of locally provided goods and services
- Acts as a team leader in answering questions and resolving problems for employees and ensuring quality work is completed efficiently
- Processes customer accounts for service initiation, maintenance and termination, including making adjustments to customer accounts
- Reprint customers statements which have been damaged during rendering
- Handles customer inquiries by telephone and/or e-mail in a service center and resolves customer issues using multiple resources and records
Education on an Operations Specialist Senior Resume
Make sure to make education a priority on your operations specialist senior resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations specialist senior experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Specialist Senior Resume
When listing skills on your operations specialist senior resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations specialist senior skills:
- Translates analytical results into effective briefing(s)
- Experience using Microsoft Office (Excel & Word)
- Access, Excel and process mapping experience required
- Experience with advanced troubleshooting computer hardware and software issues (desktop/laptop) for both Macintosh & Intel based computers
- Manage conflicting priorities and handle multiple tasks/projects concurrently
- Provides training to less experience processors
List of Typical Experience For an Operations Specialist Senior Resume
1
Experience For Enterprise Computing Operations Specialist Senior Resume
- Maintains system documentation of correspondence (i.e., logs transaction activities)
- Determines transaction types and approval status of completed paperwork and documentation
- Process returned PIN Mailer Responses
- Update addresses and other information on customer accounts
- Assist with CD Rom as needed
List of Typical Skills For an Operations Specialist Senior Resume
1
Skills For Enterprise Computing Operations Specialist Senior Resume
- Knowledge/experience in combat user’s intelligence, combat information, and electronic warfare requirements definition
- Gather, consolidate and analyze data
- Experience with CMSE, CASE System, Purchase Perks Customer Service portal, Metavante and Synergy
- Analyzes effectiveness of programs and processes
- Four (4) years’ experience in a related field
- Analyze and advise on local, emerging trends and issues
2
Skills For Operations BPO Senior Specialist Resume
- This work also includes specialized analysis, modeling and tests to determine what equipment is appropriate to meet the specified category of operation
- Process and pay transactions for the Finance Offices, agencies and participating Merchants
- Load program and perform quality assurance testing and ship equipment (point of sale terminals, Kiosk,
- Constantly explore and propose ways to streamline the operations of Licensee program from cost and process perspectives
- Products include but not limited to: FX, Bonds, Repo’s, Futures, Derivatives, Credit Products, Structured trading, Cash Equities, Equity Derivatives, Stock Borrowing & Lending, Money Market instruments
- Service Request System (Heat)
- Service Desk Knowledge Database
3
Skills For Thailand Operations Trade & Processing Senior Specialist Resume
- NETID and URID Management tool
- Active Directory management tool
- Performance Based Navigation (PBN) Programs & Policy Group (PPPG), AJV-14, Airspace Policy & Regulations Group, AJV-11, Airspace Services Business Support Group, AJV-17 and Air Traffic Organization (ATO) Service Center (SC) Operations Support Groups (OSGs) AJV-E2, AJV- C2, and AJV-W2
- The Senior NAS Operations Specialist leads outreach initiatives to the aviation community to educate and inform aviation users, airport managers, air traffic control, and other aviation officials for program future planning
- Provide reporting information on various subjects as needed
- Guides the successful completion of major programs
4
Skills For Sigint Operations Specialist Senior Resume
- Prepare daily correspondence and briefings in support of Program operations
- Provide support to variety of functional staff areas as required
- Track personnel movement between in-country sites
- Coordinate movement of personnel with U.S. based HQS
- Assist in preparation of desktop procedures
5
Skills For Senior Customization Operations Specialist Resume
- Knowledge and practical ability to use a computer and Microsoft Office software
- Provides senior guidance and direction to signal studies team in overall conduct of project(s) that are essentially signal related
- Oversees the development, deployment or collection, documentation and evaluation of recordings of new or previously unexploited signal data including radar, electronic counter-measure (ECM) and electronic counter counter-measure (ECCM) instrumentation and communications
- Provides analytical and operational support for unique, one- of- a-kind, tactical and strategic mission intelligence systems
- Supports a range of analytical products and functions including operational scenarios, development of deployment scenarios, site assessments, and vulnerability assessments, concepts of operation and feasibility assessments
- Through analysis of complex system integration requirements identifies mission vulnerability targets and develops multiple scenarios to resolve all mission threats
- Previous customer service experience within the financial services industry
- Performs mission planning and projections to anticipate future resource requirements to counter identified threats
- Prepares detailed studies, reports, and briefings
6
Skills For Senior Specialist, MF Clearing Operations Resume
- Develops documentation to support objectives in support of external agencies and INSCOM Commanders
- Briefs senior officials and counterparts from other organizations
- Analyzes operational availability of strategic and tactical intelligence assets. Develops briefing reports that depict a clear assessment of each systems availability
- Maintains mission status on assigned tactical and strategic systems
- Accurately multi-task in fast paced, production environment
- Conduct detailed research and analysis for all of our customers
- Provide operational support and troubleshoot queries received from internal and external clients
- Test and assist in implementation of new software releases in the test environment in conjunction with the
7
Skills For Senior Specialist Franchise Operations Resume
- Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; frequently required to stand for varying lengths of time and walk moderate distances to other offices/buildings on the ASU campus for meetings
- Three or more years of experience with Actiance Vantage
- Customer service experience in an office/business environment
- Uses best practices and knowledge of internal and external business issues to recommend improvements to processes and procedures
- Advanced knowledge of automated systems in a production or operations environment
- Identify and resolve complex problems related to automated systems and operations within the functional area
- Supports US military systems on site whenever and wherever deployed
8
Skills For Senior Instant Messaging Operations Infrastructure Technical Specialist Resume
- Available to deploy to other countries and/or theaters to perform quick reaction technical support to US forces worldwide military contingency missions and requirements in potentially hazardous work environments
- Intermediate computer skills including the ability to use Microsoft Word and Excel
- Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards
- Demonstrated analytical skills with the ability to analyze, identify, and solve problems using sound judgment. Knows who to involve and takes appropriate action
- Update accounts in ECIS, MoneyNet, and Analysis to suppress mail until a valid address is located
9
Skills For Senior PGD Operations Specialist Resume
- Takes responsibility for customer activities relating to sales, sales promotion, installation of service and customer communications
- Assists with the writing and review of department procedures
- Perform miscellaneous reporting needs
- Assist with Retail Imaging as needed
- Consistently carry out job responsibilities to meet deadlines
- Familiarity with computer-based applications
10
Skills For Senior Sigint Operations Specialist Resume
- Monitors laws and regulations to ensure compliance; establishes policies and procedures, in accordance with the consumer laws, to provide necessary customer service and promote good customer relations
- Develops organization wide initiatives to proactively inform and educate customers and develops improvement plans in response to customer surveys
- Responds to various levels of correspondence received from borrowers via email, fax, and letter
- Serves as a point of contact for lenders, servicers and vendors
- Reviews complicated borrower applications/forms for accuracy, completeness and regulatory compliance
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