Operations Support Lead Resume Sample
Jadon Bruen
15115 Vergie Locks,
Houston,
TX
+1 (555) 931 5673
Work Experience
Operations Support Lead
08/2017
-
PRESENT
Philadelphia, PA
- Manage account reconciliation monthly and quarterly preparation cycles by partnering with functional owners and leading GDC operations team
- Ensure system integrity by managing data integrations with Business Unit ERP systems, Enterprise Standard DRM, and other Enterprise Standard financial systems Provide user support, security, and other ad-hoc requests
- Works closely with ASP’s to ensure service levels are being met and risk to the business is minimal
- Ensures timely, within accepted and agreed Service Level Agreement (SLA), and accurate adjustment of
- Account exceptions to maintain customer satisfaction
- Production process once implemented
- The Lead Operations Support Coordinator (OPSCO) reporting directly to the Deputy Operations Manager and supervises the other OPSCO’s assigned to the Regional Team
- Operations Status
Internal Audit Operations Support Lead Analyst
08/2012
-
06/2017
Los Angeles, CA
- Threat Conditions
- Weather Conditions
- Significant Events
- Issues Impacting Schedule Execution
- Current and future missions
- Documents and report mission results and lessons learned
- Assist with design and maintenance of Internal Audit Operations structure to effectively accomplish Internal Audit’s goals and objectives
- Understanding of the Hadoop ecosystem: Hadoop, Java and Linux
- Provide financial support in the Region, liaising with the GS&T Business Office Finance Lead and APAC GS&T Country Heads to ensure timely and accurate reporting of financials; day to day working relationship with APAC Regional Finance team
Operations Support Lead-escalations Manager
11/2007
-
06/2012
Boston, MA
- Ensure Productivity/Business Saves calculation methodologies are consistent with Global standards and maintain and validate backup documentation
- Provide reporting and analysis support on APAC divestitures, functional transfer, and investments as required
- Financial planning and analysis covering forecasting and budgeting
- Analysis of monthly actuals against budget
- Identifying primary drivers for cost movements and variances observed, and ensuring recovery and costs are close to budgeted numbers and plan
- Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates
- Taking line management responsibilities for a cell of Operation’s Support Leads & Real Time Analysts
- Ensuring Governance across GDC Level
Education
Baker University - Overland Park Campus
2002 - 2007
Bachelor's Degree in Business Information Systems
Professional Skills
- Service Mindset, Analytical skills and quality orientation
- Effective technical leadership skills
- Experience managing and operating batch processing schedules
- Experience in the operations of a company's internal data communications systems, including LANs and/or WANs
- Experience working with Oracle platforms to include middleware and database technologies
- Experience providing technical leadership in a complex enterprise system of systems environment
- Experience with implementing ITIL best practices
How to write Operations Support Lead Resume
Operations Support Lead role is responsible for government, software, finance, training, database, security, java, reporting, manufacturing, design.
To write great resume for operations support lead job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Support Lead Resume
The section contact information is important in your operations support lead resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Support Lead Resume
The section work experience is an essential part of your operations support lead resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations support lead responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations support lead position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Support Lead resume experience can include:
- Collaborates with other departments to prioritize production operational needs
- Develop support plan to prioritize and resolve multiple issues
- Experience in patch management in a Unix / linux environment
- Unix/Linux patch management experience
- Meeting all the regulatory requirements for Internal Audit in respect of providing internal audit services to the country
- Driving cross functional Governance across STREAMS, GSDM, BO and other support functions
Education on an Operations Support Lead Resume
Make sure to make education a priority on your operations support lead resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations support lead experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Support Lead Resume
When listing skills on your operations support lead resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations support lead skills:
- Communicate clearly and effectively in both oral and written form
- Supervise and effectively coach subordinates
- Brings knowledge and experience with IT service desk and application, network and database monitoring tools
- Monitor systems status and provide consolidated operational metrics and reporting
- Experience administrating PeopleSoft or other ERP / equivalent system
- Combat and/or contingency operations experience as a planner and/or aircrew member
List of Typical Experience For an Operations Support Lead Resume
1
Experience For Internal Audit Operations Support Lead Analyst Resume
- Contribute to premises and logistics of the IA organization to ensure effective and smooth activities are established and maintained around the world
- Cloudera Hadoop experience
- Ensuring adoption of the appropriate portions of the Citigroup Audit Committee Charter and the Internal Audit Charter for the country
- Handle escalated issues and follow-up on outstanding issues promptly
- Escalates points for Dealer questions/concerns, providing fair and reasonable resolutions
2
Experience For Lead, Operations Programs Support Resume
- Provide Governance and track GDC Level Strategic Programs and ensure to meet its strategic objectives
- Execution of synergies across Transformation Levers
- Identify and mitigate the risks that cut across organization
- Ensures contract execution performance (KPIs, cost, timeline) for the remotely delivered services
- Support to build and manage a world class Operations function for LATAM & Mexico, ensuring compliance with all regulatory, legal entity, transfer pricing, tax and financial requirements for the countries within the region
3
Experience For Operations Support Lead-escalations Manager Resume
- Contributes to and implements operating policies consistent with policies and objectives and ensures their adequate execution for locations in the Region
- Supports the Operations Group Manager – LATAM & Mexico in the regular and systematic evaluation of overall operations in the region
- Contribute to the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidifying management control and direction of the enterprise
- Contribute to the coordination of Continuity of Business and Crisis Management for the region
- Contribute to the strategic development and execution of on-boarding and off-boarding of new joiners, internal staff transfers, consultants and contractors, working with HR, line managers and local support staff
- Ensuring the governance, risk management and control concerns of country management are considered in the plan updates, and that Internal Audit provides suitable, prompt assurance in respect of the areas of concern identified
4
Experience For INL Operations Support Coordinator Lead Resume
- Ensuring appropriate delivery against the agreed audit plan for the country
- Ensuring the CCO and the in-country management supporting the CCO, all receive prompt, timely and complete information relating to the activities of Internal Audit
- Ensuring the IA Cluster Audit Director/Chief Auditor supporting the respective Cluster CEO [if relevant], receives prompt, timely and complete information relating to the activities of Internal Audit in the country
- Ensure the governance, risk management and control concerns of the country management are considered in the planning, and plan updates, and that Internal Audit provides suitable, prompt assurance in respect of the areas of concern identified
- Specific subject matter expertise regarding Governance and Regulatory requirements in Mexico
- Responsible for meeting the established production SLAs
- Directly, and through subordinate personnel, oversees employees engaged in the production support of Imports/SIRCE software applications
- Writes and maintains program policies/procedures and assists with communication and publication of the policies/procedures
5
Experience For Lead Operations Support Resume
- Develops production support standards and best practices to be applied across all production support efforts on the program
- Acts as a mentor for new or lower-level support engineers
- Serves as technical adviser to management and provides operations perspective on system requirements
- Helps the operations support team investigate and resolve production issues related to the production deployed software systems
- 3) Provides leadership and Operations support for Store Management team
- 4) Supervises Ops Support Associates and ensures strict adherence to policies & procedures
- 6) Maintains strict confidentiality
- 8) Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems
6
Experience For Service Operations Production Support Lead Resume
- Identify, monitor and drive to resolution resolve operational problems and issues within the defined service level agreements
- Analyze root causes of operational malfunctions and coordinate resolutions
- Develop preventive measures and document issue resolution procedures
- Manage job calendars and flows to ensure timely completion
- Recommend process improvements to improve operational efficiency
- Evaluate current operational processes and recommend improvements
7
Experience For Warranty Support Specialist Operations Lead Resume
- Monitor system operations and troubleshoot problems
- Maintain daily logs of operational issues and maintenance activities
- Address customer issues promptly and accurately
- As Tier 3 application and or infrastructure support
- Incident management / resolution in a
- 5+ Ability to plan and track work of others
8
Experience For Lead Process Analyst Field Operations Support Resume
- Advisory – subject matter expert (for key requirements such as Manual Payments, Sanctions Screening, Fraud Risk Management, SIRTs, etc.) and trusted advisor on risk and control issues to management and staff
- Control dashboard/KRI – develop regional KRIs and dashboard to provide management with a clear view on ongoing risks/issues
- Manages, monitors, reviews, and coaches individual Warranty Support Specialist (WSS) performance using Avaya Call Management Software (CMS), HP ServiceCenter, Qfiniti and Warranty Claims Administration Application (WCAA) Database
- Trains on proper customer handling techniques, Warranty Policy and Procedures, and Warranty applications/software
- Creates training plan for new employees on Warranty Policies and Procedures, the various Warranty Applications, and overall Call Center functions/expectations
- Develops performance metrics, routinely measures performance, and provides feedback
- Applies best practices to promote teamwork and efficient communication
9
Experience For Site Operations Support Lead Resume
- Directs WSS in the development and implementation of strategies in claim review to ensure compliance with the Volkswagen Warranty Policies and Procedures
- Reviews escalated warranty claims (VWAG’s 4-Eye Principal)
- College
- 7) Helps the staff the Department with “service” oriented associates; participates in interviewing and makes selection recommendations, coordinates training, provides input on performance. Appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment
List of Typical Skills For an Operations Support Lead Resume
1
Skills For Internal Audit Operations Support Lead Analyst Resume
- Experience with AppDynamics or similar application monitoring software
- Evaluate the effectiveness of service delivery efforts
- Experience with relational database systems and concepts
- Experience with Splunk highly desirable
- Experience with Atlassian suite of products (e.g. Jira)
- Knowledge and experience of Amazon Web Services (AWS) desirable
2
Skills For Lead, Operations Programs Support Resume
- Customer service experience
- Related healthcare related reimbursement experience
- Performing application testing in multiple environments
- Providing input to the policies, practices, and projects involving production operations
- Establishing a common understanding of workflow applications processes within multiple project environments
3
Skills For Operations Support Lead-escalations Manager Resume
- Communicating application development life cycle events to multiple parties and tracking updates and changes to that life cycle
- Creating documentation regarding process, change management requests, and incident resolutions
- Ensuring that the respective Audit Committees [if any] receive prompt, timely and complete information relating to the activities of Internal Audit
- Working with technical requirements owners to obtain information on application design and functionality to propose solutions for end users
- Working with infrastructure administrators to troubleshoot performance issues and outages
4
Skills For INL Operations Support Coordinator Lead Resume
- Conducting conferences calls and live demos with end users and developers to provide solutions
- Performing as an application expert within an infrastructure team as a part of the AGILE methodology
- Driving for continuous efficiency improvement
- Driving performance improvement
- Manages daily operations of the Warranty Helpline, including monitoring the call queue for availability and compliance to established SLAs
5
Skills For Lead Operations Support Resume
- Analyze and diagnose problems and exercise ingenuity and inventiveness in devising solutions
- Establish and maintain a cooperative working relationship with individuals, whether members of the public or coworkers, from diverse groups and backgrounds
- The principles of supervision, training and performance evaluation
- Computer operating systems, database management systems
- Consult with management regarding systems and service delivery needs
- Act as a technical backup to key functional areas, including System Administration, Cyber Security and Help Desk support
- Leads regular meetings with WSS to ensure consistent communication and prompt corrective actions on emerging issues and trends
- Acts as deputy for the Operations Group Manager – LATAM & Mexico as needed in key regional and global committees and decision-making forums
- Support the Mexico Head of Audit in following HOA responsibilities
6
Skills For Service Operations Production Support Lead Resume
- Evaluates results within the operations support team to determine if organizational objectives are being met
- 5) Maintains a safe working environment at all times
- Develop Standard operating procedures and knowledgebase solutions
- Manage job scheduling tool and monitor repair activities
- Supporting large scale government applications and infrastructures
- Organize and lead meetings to communicate status and planning
7
Skills For Warranty Support Specialist Operations Lead Resume
- AutoSys scheduling knowledge
- Life Insurance, medical care ect
- Able to travel domestically (10% to 15%)
- Able to maintain a flexible schedule
- Analyze system and user needs
- Research and keep abreast of current trends and developments relative to information systems technology
8
Skills For Lead Process Analyst Field Operations Support Resume
- Plan, assign, evaluate, and guide the work of subordinates
- Work efficiently in cross team situations as well as independently
- Data and process analysis background
- Knowledge of software development models
- Information systems security and administration
- Current trends and developments relative to information systems security and administration
- Application software and systems maintenance
9
Skills For Site Operations Support Lead Resume
- Familiarity with SharePoint, Microsoft Word, Excel & Outlook
- Grasp concepts and flow of cross platform data
- Professional experience in system administration in a data center environment or public cloud – understand relationship between applications, operating system, software and hardware
- Experience with ServiceNow IT service management software
- Secret Clearance required, TS desired
- Experience in the healthcare industry including, but not limited to, Medicare and/or Medicaid program administration, insurance verification and/or claim adjudication, physician’s office or outpatient billing, pharmacy and/or pharmaceutical manufacturers is preferable
- Plan, prioritize, assign, supervise and review the work of assigned staff performing a variety of work activities within the Systems Administration, Cyber Security and Help Desk sections as part of the overall Information Management Office
10
Skills For Senior Lead Process Analyst Field Operations Support Resume
- Provide technical leadership and strategic technology implementation for DLSS
- Coordinate and evaluate complex section operations and activities; recommend and implement improvements and modifications; prepare various reports on operations and activities for management
- Participate in the selection of staff; provide or coordinate staff training; work with employees to correct deficiencies; assist in implementing discipline procedures
- Provide expert consultation to assist staff in completion of work and associated activities as needed; monitor activities and progress; coordinate completion of scheduled activities and projects; and assist team in achieving customer service and quality standards within assigned functional areas per section
- Attend meetings, conferences, training workshops and review publications and industry documentation to remain current on principles, practices, and new developments in assigned work areas
- Migrations – ensure all migrations satisfy local requirements relating to ROAC, ICSA, DPO, etc
- Coordinate risk and control issues, audits, corrective actions for the region and represent the region in global forums
- Policy/Guidelines - policy/guidelines development, standardization, awareness, implementation assistance and enforcement of related policies across the region
- Training - development of a risk and control training and awareness program including providing guidance on all aspects including information security, contingency and policy adherence
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