Ops Support Senior Manager Resume Sample
Work Experience
- Manages an organization that requires strong written and oral communication skills
- Build and own relationships with senior members of the firm’s infrastructure groups including but not limited to the Business, Credit, Legal, Risk, KYC and Accounts Control
- Minimize documentation exceptions and deferrals accepted for US account updates. Track deferrals and ensure no deadlines are missed
- Defining detailed business requirements, procedures, policies and documenting them
- Documentation of platform processes and procedures
- Creation and upkeep of platform training materials
- Build and own relationships with senior members of the firm’s infrastructure groups including but limited to Credit, Legal, Risk, KYC and Accounts Control
- Logical, analytical & rationale
- Market/Regulatory initiatives, Technology/Platform roll outs, migration between various internal and external systems
- Coordinate activities with the Operations unit
- Perform critical analysis of project enhancements to determine the impact on operational processes for defined projects and enhancements
- Perform liaison activities with project and development teams including: Testing of new/update functionality, coordination of process changes, problem analysis & resolution, and root cause analysis
- Manage projects impacting operations of supported applications
- Maintain operational relationships with the source systems
- Other tasks as required in support of the operational process Additional tasks include
- Create, update and maintain operational support documents, SLA’s, process documents, testing and checkout documents
- Communication with feed/reporting clients
- On Call two weeks per month – rotating schedule
- Weekend support for server maintenance, release support, month end processing; yearly COB support
- Planning and Organisation – ability to manage large workloads and balance multiple priorities
- Strong Initiative and Proactive
- Strong influencing skills to build & maintain good relationships with all business partners
Education
Professional Skills
- A strong understanding of call center operations in a results-oriented climate where standards in productivity, service timeliness and quality are required
- Credit card experience
- Fraud Management experience
- Manage/prioritize work efforts in a complex and fluid environment
- Understanding of Citi’s internal risk & controls policies and processes
- Familiar with Retail Partner relationships
- Background in Fraud Management, Operational Risk Management, Compliance, or any combination
How to write Ops Support Senior Manager Resume
Ops Support Senior Manager role is responsible for analysis, leadership, corporate, risk, business, financial, influencing, training, credit, retail.
To write great resume for ops support senior manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Ops Support Senior Manager Resume
The section contact information is important in your ops support senior manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Ops Support Senior Manager Resume
The section work experience is an essential part of your ops support senior manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ops support senior manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ops support senior manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Education on an Ops Support Senior Manager Resume
Make sure to make education a priority on your ops support senior manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ops support senior manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Ops Support Senior Manager Resume
When listing skills on your ops support senior manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.