Order Fulfillment Resume Sample
Roel Hansen
65844 Barton Key,
Phoenix,
AZ
+1 (555) 658 2997
Work Experience
Order Fulfillment Manager
09/2015
-
PRESENT
Los Angeles, CA
- When necessary, communicate directly with our customers’ supply chain departments to confirm customer requirements and/or resolve issues that could potentially impact our ability to process their orders on a timely and accurate basis
- Maintain current SOP’s and all required documentation in a well-organized, easily accessed manner
- Previous supervisory or lead experience with demonstrated ability to effectively lead large groups of employees, train personnel, and communicate/enforce policies and procedures. 5 - 7 years of previous supervisory or lead experience in an order management/fulfillment environment
- Proficient in Commercial Billings systems and computer skills with strong knowledge of word processing and spreadsheet applications. Working knowledge of on-line billing or management information systems
- Maintains confidentiality on all matters relating to performance
- Electronic communication with our Caterpillar Dealerships
- Timely respond to back order situations
Order Fulfillment Analyst
09/2011
-
07/2015
Los Angeles, CA
- Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access and SAP business system or similar sales order management software application
- Experience using MS PC software including extensive use of Excel spreadsheets, Word, Access and business system or similar sales order management software application
- In charge of order fulfillment role & taking care of the complete order entry process with various manufacturing plants
- Order entry in SAP 4.7 system – creating of SO & releasing orders to wholly owned and OEM manufacturing partners
- Communicate, clarify with Dealer/Sales Office/Customer and edit/change orders as and when required by referring & checking with manufacturing prior to any changes
- Follow up with manufacturing on the committed ex-factory dates
- Acknowledgement of Dealer/Sales Office/Customer orders including updating schedule line date and COA status
- Planning of delivery & shipping schedule through liaison with warehouse/distribution entities
- Coordinate and liaise with forwarding/shipping agents for checking of available vessel/air freight schedules, as well as container and shipment bookings
Distrubution Center Intern, Order Fulfillment
01/2007
-
05/2011
Boston, MA
- Responsible for a dedicated set of suppliers
- Managing a specific workload and synchronizing our inbound systems
- Willing to learn several application
- Produces master and specific schedules for manufacturing and production to meet delivery dates and product quantities to fulfill customer orders
- Experience in production planning, scheduling, inventory control, sales order fulfillment, product distribution and shipment
- Demonstrated abilities in production planning, researching, responding to and resolving sales order, logistics, product allocation and shipping inquiries and other related issues utilizing Sales Order Management systems
- Communication skills to provide production schedules, to prepare and present plans and information to manufacturing, sales and order management personnel and to internal customers
Education
University of Texas at Brownsville
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Has an awareness of continuous improvement/Lean methodology. Understands the LASER and quality documentation process and monitors.Aware and involved in Lean methodologies
- Proven problem-solving skills and excellent customer service skills
- Excellent interpersonal skills and understanding of customer needs
- Excellent communication skills for interfacing with Japanese customers, managers and business partners
- Strong analytical strategic and problem solving skills
- Excellent problem-solving skills and ability to work under pressure
- Self and team motivator who can drive for resolution of problems. Strong and creative problem-solving skills
How to write Order Fulfillment Resume
Order Fulfillment role is responsible for customer, computer, interpersonal, microsoft, basic, english, analytical, word, languages, organization.
To write great resume for order fulfillment job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Order Fulfillment Resume
The section contact information is important in your order fulfillment resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Order Fulfillment Resume
The section work experience is an essential part of your order fulfillment resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous order fulfillment responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular order fulfillment position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Order Fulfillment resume experience can include:
- 7) Preparation and liaison with manufacturing & forwarders on shipping documents such as packing lists & invoices for products from all manufacturing locations, including preparation of other relevant shipping documents such as B/L, CO & CEPT (form D)
- 8) Problem solve various issues related to order fulfillment, such as customer complaints (QR) and replacement orders, liaise with special engineering team for special product style numbers for order entry and assigning of SPQ numbers after receiving requests from Dealer/Sales Office/Customer
- Demonstrated effective negotiation and conflict resolution skills
- Strong project management and demonstrated leadership skills
- Strong problem solving skills and ability to work as part of a team
- Highly analytical skills with strong business acumen
Education on an Order Fulfillment Resume
Make sure to make education a priority on your order fulfillment resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your order fulfillment experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Order Fulfillment Resume
When listing skills on your order fulfillment resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical order fulfillment skills:
- Strong interpersonal skills and excellent oral communication skills required for interaction with suppliers and all levels of internal/external customers
- Good interpersonal and communication skills to interact effectively and efficiently on different layers of the organization,
- Highly effective team building skills with a demonstrated willingness to work in a team-oriented environment
- Excellent organization and negotiation skills are needed to efficiently identify manage and develop new and existing suppliers strategically for the business
- Excellent communication, leadership, interpersonal and influencing skills
- Uccessful management paired with demonstrated leadership and influencing skills
List of Typical Experience For an Order Fulfillment Resume
1
Experience For Order Fulfillment Manager Resume
- Strong Analytical skills, attention to details, and results oriented
- Excellent communication skills (oral, written, and interpersonal) with the ability build buy-in across all levels of the organization
- Influencing and working effectively in a matrix organization; while, leveraging a high EQ, to build and sustain a high performing team
- Working in a complex process environment that is not fully mature; with proven track record in identifying, prioritizing and implementing improvements
- Using matrix management skills and tactics, develop a continuous improvement culture across the distribution network implementing best practices
- Exercising sound judgment in time management and supported by top organizational skills
- Demonstrates proficiency in inventory practices with an understanding of their financial and operational impacts. Accounting experience an asset
2
Experience For Order Fulfillment Analyst Resume
- Communicates effectively with different functions – customer service representatives, production, scheduling, and shipping
- Experience working remotely with teams and being a solid business partner to all levels of an organization
- Project team leadership/ coaching skills, development/implementation of plans and the ability to collaborate and influence at all levels
- Min 10 years’ experience within Supply Chain related roles, at least 5 years’ experience in people management
- Review Finished Goods inventory to enable the immediate shipment of prioritized orders
- Operation and manipulation of multiple software packages, inventory management systems and ad hoc query tools. Intermediate to advanced excel skills required
- Effectively communicate ideas and interact with all levels within our organization
- Demonstrated sales or customer service experience
3
Experience For Order Fulfillment Coordinator Resume
- Strong analytical aptitude with a proven ability to analyze/interpret data
- Receive, classify, and stock incoming goods. This includes ERP updating, managing stocking conditions, and knowing what is where
- Experience working with forwarding & shipping company would be an added advantage
- Strong business acumen, including problem solving, critical thinking, and willingness to challenge status quo
- Highlight packaging discrepancies and coordinate repackaging efforts between Sales and Finished Goods
- Experience in driving /leading metrics/KPI
- Proven investigative, problem-solving, and decision-making abilities
- Deep understanding and management experience in operational supply chain process environment, understanding business requirements and capabilities needed
- Experience in the Retail/Logistics/Fulfillment-Inventory industries. Ideally possess working knowledge of both ERP systems and EDI processes
4
Experience For Manager, Order Fulfillment Resume
- Introduce and implement process improvement to maximize effectiveness while minimizing cost
- Demonstrated knowledge of Lean Six Sigma methodology including standard work, 5s, and waste reduction
- Ensures “Finished Goods Inventories” in all manufacturing locations are appropriately managed to meet divisional objectives
- At least five years of related experience and/or training
- Supervise team to optimize procurement and operational inventories of ingredients, packaging, and finished goods
5
Experience For Order Fulfillment Associate Resume
- Experience in managing a global and diverse team
- Experience in using ERP systems (Oracle, JDE, SAP)
- Systems experience using SAP, BW, along with Microsoft Office Suite
- Demonstrated abilities in production planning
- Experience in a similar position
- Some level of change and project management experiences
- Respond to customers’ complaints and enquiries in good manner
- Order fulfillment experience
6
Experience For Order Fulfillment Representative Resume
- Actively pursue and collaborate in tactical and strategic initiatives to create greater effectiveness and efficiency
- Proven track record in continuous process improvement
- Tertiary education in a technical discipline or closely-related field or equivalent employment experience
- Strong written, verbal and professional communications with all levels of management
- Experience directly managing people, including hiring, developing, motivating, and directing people as they work
- Experience with NPI’s and phase-in/phase-out planning and execution
- Experience in administrative work (sales administration)
- Able to prioritize and juggle multiple demands. Manages time well. Works well in high-pressure environment
- Freight carrier experience both domestic and international
7
Experience For Manager Order Fulfillment Resume
- Willing to work on flexible work schedules (including Philippine holidays)
- Maintaining working knowledge of software packages and computer applications
- Understanding of supply chain and manufacturing performance
- Leveraging LEAN methodologies to drive processes through initiating change and the implementation of innovative solutions
- Setting and managing expectations with customer focus and the desire to exceed performance
- Sending payment on gift cards to customers
- Inputting cards into inventory
- Raising invoices and credit notes to meet customer requirements
8
Experience For Senior Director, Worldwide Order Fulfillment Resume
- Working with all functional areas of the business to gather required information for distribution
- Establishing goals and conduct performance appraisals
- Planning of operational inventory levels (availability) and follow up on related shipments,
- Understanding of basic supply chain concepts
- Assisting with inventory counts
- Analyzing business and financial objectives with expertise in internal business controls and audit
- Working knowledge of the Medical Device Industry and its FDA requirements
9
Experience For Consultant, Order Fulfillment Resume
- Housekeeping tools / station
- Working knowledge of C&F Partner Products
- Assist with loading and unloading trailers, moving merchandise to staging areas, and performing hand counts
- Responsible for maintaining active inventory, preserving the garments, placing of garments in the correct locations and communicating inventory adjustments
- Guides the team leads in monitoring, identifying and resolving performance and behavioural issues using the prescribed people management techniques
10
Experience For Senior Manager Order Fulfillment Resume
- AMESC Ranging, Regional Planning, Supply Planning & PO Management
- Provide support / interact with customer service, materials, marketing, customers, shipping, and other business unit departments in shipping matters
- Plans, monitors and controls daily shipments and revenue through the corresponding Manufacturing, Planning and Logistics personnel
- Work with Manufacturing Make sites to ensure customer satisfaction as it relates to meeting/exceeding customer order requirements
- Develop and maintain the downtime, capacity, and seasonal freezing plans. Act as liaison between Shipping and Transportation with outside freezing facility
- Monitor Order book cleansing, including appropriate de-allocation, cancellation of delivery notes in line with order book cleansing policies,
List of Typical Skills For an Order Fulfillment Resume
1
Skills For Order Fulfillment Manager Resume
- Persuade and communicate through strong written and verbal communication skills
- Strong negotiation and conflict resolution skills and ability to work with others and provide solutions in a professional manner
- Solid analytical skills, with an ability to gather and use quantitative and qualitative data that drives decisions,
- Proven process improvement skills,
- Detail-orientation and good analytical skills
- Experience with reviewing and validating complex documents with attention to detail and cycle time
- Build working relationships to effectively work with teams throughout the organization
- Drive container consolidation planning to reflect business priorities to enable SPEED control and maximise on time availability
- No prior experience or training is required
2
Skills For Order Fulfillment Analyst Resume
- Experience in the logistic functions (preferably experience in the supply chain: customer service, operational purchasing),
- Proven change management experience from a matrix organization,
- Communicate effectively with all members of the department in a proactive and professional manner
- Effectively present information to leadership in a logical and professional manner
- Understanding of supply chain best practices with a good understanding of the food / Consumer Packaged Goods industry
- Proven management experience,
- Applied Lean management skills (6-Sigma or comparable qualification)
- Prepare and communicate data effectively in both oral and written formats to a wide variety of users
3
Skills For Order Fulfillment Coordinator Resume
- Proven experience in Warehouse and Inventory
- Demonstrated sales or customer service experience
- Properly use basic math skills to accomplish tasks
- Working knowledge of complete goods ordering systems and processes
- Working experience in international and / or cross-functional teams,
- Min 2 years of experience in either Logistics, Planning/Forecasting, Sales/Marketing
4
Skills For Manager, Order Fulfillment Resume
- Manage the entire ordering process from order entry to shipment, incl. good issue booking to the consignment stock, and until delivery to the supplier
- Support actively sourcing operations in the consignment process to bring as much as possible Consumer Goods Business suppliers into the new business process -
- Min 5 years of experience in either Logistics, Supply Chain Planning/Fulfillment or Sales/Marketing
- Shipping or transportation planning experience required
- Working experience with a 3rd party logistics, warehouse, and inventory management
- Finished commercial training and several years of experience
- Experience working in customer service or related customer-oriented environment
5
Skills For Order Fulfillment Associate Resume
- Experience working with International Partners and logistics
- Educated or extensive working experience within supply chain, customer service or logistics,
- Experience in working with ERP systems (e.g. SAP- could be an advantage)
- >4 years of experience working in a supply chain environment
- Heavy exposure in International shipping and export experience is an advantage
- Experience in transformer manufacturing
- ERP/SAP/ knowledge and experience in areas such as master data handling, as well as system flows and Inbound/Outbound operations is an advantage,
6
Skills For Order Fulfillment Representative Resume
- Move completed orders from consolidation bins to shipping bins
- Excellent communication abilities with different hierarchy levels and different functions in- and externally
- Experience with order fulfillment and/or material procurement processes
- Proficiency in Microsoft Word, PowerPoint, and a moderate to high skill level with Excel
- Excellent knowledge of all facets of DC operations and an understanding of retailers’ supply chain requirements
7
Skills For Manager Order Fulfillment Resume
- Manage multiple tasks while delivering excellent customer service and be results orientated
- Work well under pressure meeting scheduled deadlines and make good business decisions
- Experience in (cross functional / regional or global) project management and Lean6Sigma tools an advantage
- Experience in (cross functional / regional or global) project management an advantage,
- Prioritize, manage and complete projects under a deadline,
- SAP and BI experience desirable
- Mass data entry, data loading, data validation, root cause analysis, and corrective action of various issues
8
Skills For Senior Director, Worldwide Order Fulfillment Resume
- Manage priorities and ensure the milestones are met
- Manage priorities and ensure SCM milestones
- Order operations or order management experience - 5+ years
- Advanced telephony or data industry experience - 4+ Years
- Project management experience in an order operations or
9
Skills For Consultant, Order Fulfillment Resume
- Experience with Lean and/or sixsigma prefered
- Owns and maintains valid EBS routes. Works with Corporate Planners to keep EBS and MP routes in sync
- Around 1-3 years of related working experience in demand planning or order handling in multinational companies
- Experience with an ERP/Business system is required (preferable SAP)
- English written and oral skill
- Leadership experience, preferable Order fulfillment, Supply Chain Management
- 6 months of warehouse experience
- Experience planning, developing, and managing departmental expense and capital budgets
- Experience in indirect management of team members, including assisting in the development, training and assignment of work/projects to other
10
Skills For Senior Manager Order Fulfillment Resume
- Experience with customer interaction and complaint resolution involving being a liaison between Supply Chain, Manufacturing and Sales on a frequent basis
- Management experience for at least 2 years
- Supervisory experience at McKee Foods
- Demonstrated ability to work independently and cross functionally
- Experience in a Customer Service, Supply Chain, Logistics Industry, Project Management or any related field required
- Experience in project participation,
List of Typical Responsibilities For an Order Fulfillment Resume
1
Responsibilities For Order Fulfillment Manager Resume
- Excellent math skills with ability to apply concepts of probability, statistics, fractions, percentages, ratios and proportions to practical situations
- Demonstrated computer skills and abilities to include extensive knowledge of Windows, Excel, and Word
- Highly developed interpersonal skills with demonstrated ability to actively listen and understand others
- Proven ability and willingness to delegate effectively
- Above average verbal and written English communication skills
- Previous experience utilizing CRM tools, billing tools and MS Office software with the ability to learn other databases as required
- Be experienced at dealing with both import and exprt orders from B2B, B2C, and online channels
- Related Experience in a Customer Service, Supply Chain, Logistics Industry, Project Management or any related field required
- Track, manage and prioritise the inbound flows for all product from origin to warehouse
2
Responsibilities For Order Fulfillment Analyst Resume
- Validate, process, and schedule customer orders within agreed service levels in compliance with determined requirements of the products
- Cross-train other team member’s functions to ensure effective cover system
- Experience in a Customer Service, Supply Chain, Logistics Industry, Project Management or any related field required
- Work with quality team to handle goods return and replacement if happen
- Leads cross-functional team to define, prioritize, and track closure of fulfilment issues in supply chain
3
Responsibilities For Order Fulfillment Coordinator Resume
- Provide, coordinate, and encourage good communication between departments
- Develop and apply technical analysis of plant effectiveness for management team to support optimization of TN operations
- Demonstrate workplace behavior that is consistent with company policies and values
- Maintain good attendance as defined by company and/or department policy
- Exercise personal safety on the job and demonstrate a commitment to the safety of others and our products
- Organize, prioritize, and follow through on multiple projects/tasks simultaneously
4
Responsibilities For Manager, Order Fulfillment Resume
- Experience in a Customer Service, Supply Chain, Logistics Industry, Project Management or any related field required
- Experience in similar role
- Consolidate old inventory
- Five (5) years of order processing experience in the cable, telecommunications, or infrastructure work environment
- Understanding trade compliance policies and legal requirements for countries in the region for process compliance
- Respond to dealer inquiries regarding machine order status, machine configuration questions, order change requests, shipping dates and ordering programs
- 1) Order entry in SAP system – creating of SO & releasing orders to wholly owned and OEM manufacturing partners – 30%
- A passion for and an understanding of SPORT along with the desire to translate this passion into building the adidas sports market in Hong Kong
5
Responsibilities For Order Fulfillment Associate Resume
- WE SCM Functions (Ranging, Purchasing, DC Operations and Supply Chain Development)
- Review customer shipping requirements, comparing customer requirements against inventory to enable shipment where discrepancies exist
- Provide exceptional customer service by assessing customer delivery requirements and utilizing Sensata service programs to drive customer satisfaction
- Communicate with suppliers and business partners to resolve issues related to machine ordering, delivery and production scheduling
- Monitors everything coming out of production and into the warehouse
6
Responsibilities For Order Fulfillment Representative Resume
- Interface directly production & purchasing on a daily basis to communicate current and future manufacturing requirements
- Train, schedule, and manage team for receiving and unpacking collections
- Responsible for stocking and handling inventory
- Monitor Scheduling and Ordering Management Systems
- Manage the entire ordering process from order entry to shipments for the leaflets and product packaging
- Proficient in using Excel (e.g vlookup)
- Proficient in using English for email communication
- Displays a sense of urgency by reacting promptly to the various deadlines associated with customers' orders so as to meet the Company’s commitments to those customers
7
Responsibilities For Manager Order Fulfillment Resume
- Work with an/or around moving mechanical parts
- European Inbound Logistics, Purchasing and Customer Fulfillment
- Key Account Management, Customer Service, Sales, Marketing
- Retail Operating Center Western Europe
- Monitor delivery note SLA’s to ensure pick and packing lead times
- Global Operations (Supply Planning, Warehouse)
- Sort’s product picked for customer orders in slotting by chute number
- Adjust and align orders to amended shipping requirements where appropriate
- Support daily changes in shipping requirements from Micron’s strategic customer accounts
8
Responsibilities For Senior Director, Worldwide Order Fulfillment Resume
- Adjust shipping rules based on business rules and guidelines
- Communicate with Customers process improvements related to their order and processing patterns
- Prepare and publish period reports of PDS, OPM and WMS information to Production and Shipping management
- Work with Corporate Engineering to justify plant projects
- Take responsibility and leadership in ensuring compliance with state and national laws and McKee Foods’ written policies and procedures
- Responsible for identifying opportunities for process improvement
9
Responsibilities For Consultant, Order Fulfillment Resume
- Leverage continuous improvement methodologies to drive processes through initiating change and the implementation of innovative solutions
- Highly motivated and willing to work on flexible work shifts
- Maintains a safe and clean work environment that shows pride in VF Workwear, and is worthy of sharing with visitors at all times
- Ensure sales orders are scheduling at appropriate lead time
- Communicate the master schedule to production planning, track and report progress against the plan, measure and report performance to plan
- Monitor and maintain the ATP rules to ensure accurate scheduling of sales orders
10
Responsibilities For Senior Manager Order Fulfillment Resume
- Manage obsolescence of parts and replacements/supersessions to maximize standardization, availability, while reducing costs as much as possible
- Facilitate backlog review weekly meeting, internally, and with other regions,
- Pack and ship wholesale orders ensuring completeness and accuracy
- Assist with final processing of orders
- Update customer invoices to reflect shipping charges, ship dates, etc
- Oversee preparation of warehouse for receiving collections
- Prepare jewelry shelves for incoming styles
- High analytical thinking and minimal supervision
- Work with and/or around moving forklifts and conveyors
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