Order Management Resume Sample
Birdie Bins
161 Nora Roads,
Boston,
MA
+1 (555) 314 7854
Work Experience
Manager, Order Management
01/2017
-
PRESENT
Dallas, TX
- Of telecommunications industry work experience
- Possess excellent organizing, prioritization and decision making skills
- Communicate effectively with all members of the commercial department and customers in a proactive and professional manner
- Proficient with SFDC, MS Office software and the ability to learn other systems as required
- Works with client’s and arvato owned tools and websites
- Supports account’s specific programs
- Maintain an appropriate level (time, frequency and type) of communication to the stakeholders
Order Management
04/2010
-
09/2016
Detroit, MI
- Coach, mentor and manage 7-10 Order Management Specialists (OMSs) through the order execution process and driving process improvements in their work
- Partner with Global OTR COE to drive regional and global process improvements through the order management organizations that improve efficiency, productivity and visibility of the order execution process
- Use key performance indicators and metrics to drive actions and decisions regarding order execution, process improvement and vision/direction for OMS team
- Supervise each order entry coordinator’s daily productivity and provide direction to order entry coordinators related to productivity by utilizing the scorecard, Salesforce.com dashboard; Fibertrak database; and CMS Supervisor Tool
- Transfer and enter orders from dealer portal into SAP
- Review order entries, investigate and resolve problem orders; review accuracy of orders and ensure inventory availability
- Executes order administration functions to perform Buildings order processing transactions
Order Management Intern
03/2006
-
02/2010
San Francisco, CA
- Represent your respective function in internal or external events when applicable
- Identify the appropriate stakeholders for your area of work, considering the impact of your work and the broader cross-functional dependencies. Manage these relationships to meet stakeholders’ business needs and align expectations. Always strive to improve business partner satisfaction
- Drive these initiatives by securing a sponsor, resources and budget to realize added value and contribution to innovation within business and GIT
- Maintain, and continually improve order processing M&P’s
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Able to meet deadlines, functioning effectively and prioritising multiple tasks simultaneously in a fast paced environment
- Able to work independently on assigned tasks and assume additional responsibilities with minimal guidance
- Demonstrate excellent attention to detail, deliverables are accurate and competently prepared
- Demonstrate a desire to develop skills, working with your team and manager to expand your expertise
Education
Johnson & Wales University
2001 - 2005
Bachelor's Degree in Business
Professional Skills
- Exceptional Leadership Skills, Strong Organizational Skills, Outstanding Written and Verbal Communication Skills
- Strong Technical skills including excellent working knowledge of Access, Excel and Power Point and Visio
- Excellent organizational, multi-tasking, prioritization and problem resolution skills
- Excellent organizational/prioritization skills and attention to detail. Communicate clearly, both in writing and verbally
- Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer), and proven ability in team building
- Excellent planning and organizational skills required, including the understanding of team dynamics and culture
- Strong English communication skills, in speaking and in writing, are needed for this role
How to write Order Management Resume
Order Management role is responsible for customer, interpersonal, leadership, organizational, analytical, excel, organization, computer, microsoft, prioritization.
To write great resume for order management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Order Management Resume
The section contact information is important in your order management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Order Management Resume
The section work experience is an essential part of your order management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous order management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular order management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Order Management resume experience can include:
- Excellent communication, collaboration and interpersonal skills, including the ability to effectively engage with people at all levels of the organization
- Strong decision-making and excellent leadership skills – take charge attitude
- Proven ability to effectively operate in a highly dynamic work environment
- Experience in People Management; strong people management skills
- Experience and the ability to demonstrate working in a team and proven results indicating deep knowledge of fostering open communication
- Build credible relationship (strong networking, influencing and communication skills required)
Education on an Order Management Resume
Make sure to make education a priority on your order management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your order management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Order Management Resume
When listing skills on your order management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical order management skills:
- Excellent organizational skills, time management skills in addition to a professional manner
- Strong Consultative skills and customer management skills,
- Strong team player with effective teamwork skills
- Possess strong time management and prioritisation skills
- Excellent spreadsheets skills and a good knowledge of Microsoft Excel
- Demonstrated ability to juggle multiple priorities and manage time effectively
List of Typical Experience For an Order Management Resume
1
Experience For Manager, Order Management Resume
- Proven capability to work effectively on multiple tasks and set priorities with follow-up and attention to details, ability to set priorities
- Good communication skills at different levels (to factories and regions/customers)
- Demonstrated computer skills (IMS, Microsoft Word and Excel)
- Excellent organizational skills to include development and maintenance of electronic and manual files
- Proven leadership skills in a fast-paced, customer driven environment
2
Experience For Order Management Supervisor Resume
- Excellent inter-cultural communication and interpersonal interaction skills
- Plan and communicate effectively, taking due account of the audience, potential reaction, always anticipating questions and soliciting feedback
- Positive attitude to Learning new skills to broadens capabilities
- Communicate effectively both verbally and in writing within the team and to OMS customers/clients
- Proficiency in people management and leadership skills including the ability to inspire a team with clear vision and purpose
- Solid interviewing and recruitment experience
- Identify and analyze problems using sound judgment and determine solutions to effectively resolve issues
- Proven peer leadership with proven results in driving improvement
3
Experience For Order Management Manager Resume
- Solid experience with both ERP and CRM systems. Microsoft Suite, Visio,
- Communicates effectively and responsible to get the tasks complete on time
- Prior experience utilizing Microsoft Office software to prepare correspondence, develop reports and enter customer data
- Managing the daily running of the call center, including effective resource planning and implementing call center strategies and operations
- Understanding of and experience in applying business and sales processing tools, systems and practices to various situations
- Engineering education, experience in Quality or manufacturing work at least 5 years
- Taking inbound calls from customers and providing excellent customer service
- Managing stock shortages against current demand to make final decisions about split shipments, changes to delivery dates, consolidation of shipments etc
4
Experience For Order Management Administrator Resume
- Building and maintaining good relations with internal and external customers
- Maintaining a positive customer service experience from start to finish is essential
- Hands on experience in design and implementing sterling custom tables, hang off tables and using extended sterling database API’s
- Support hiring, on boarding and training processes. Train new hires and provide mentoring and skill set development support
- Strong understanding of Logistics & International Trade processes like shipping documents, incoterms, working with shipping lines, customs processes etc.
- Has experience and enjoys mentoring, coaching and training junior team members
- Additional experience with Sterling WebCallCenter, Sterling WebStore and Sterling RCP would be preferable but not required
5
Experience For Supervisor, Order Management Resume
- Hands on experience in design and implementing custom agents and integration servers using sterling extensibility framework
- Provide effective leadership in recognizing, rewarding and motivating staff that leads to high-performance
- At least two-three years’ experience leading, facilitating or implementing change in an operations environment
- Experience designing and implementing policies, processes, and tools to support client sales processing
- Experience with recurring billing management in a SaaS business model
- Good overall understanding of order management systems, including upstream and downstream process impact/activities
- Good exposure with interviewing and recruiting processes to build a dynamic team
- Experience working with contract manufacturing and 3PL distribution business models
- Experience working with EDI messaging is desirable
6
Experience For Order Management Associate Resume
- Experience working in small to large size Teams and Organizations including offshore and onshore
- Strong grasp of accounting, purchasing and logistics concepts
- Software industry experience, including managing an operational environment
- Solid understanding of order management systems and policies, including upstream and downstream activity and revenue recognition knowledge
- Experience in Java/EE and specifically in developing Java based extensions of Sterling OMS
- Proven ability to drive change through collaborative leadership, creating opportunities via relationship building in a matrixed environment
- Previous experience in an industrial or manufactuing setting
- Experience in Planning especially Master Planning
7
Experience For Analyst, Order Management Resume
- Familiar with labor intensive operations where production planning/scheduling rely on multi-skilled manpower
- Previous experience of working in a processing and/or settlements environment of a financial institution. ( Asset Manager, Custodian, Broker etc )
- Experience working with 3M’s existing Order Management
- Experience at developing supervisors as well as ensuring those supervisors, in turn, develop their agents
- Strong analytics, creating reports and analyzing data
- Experience with Java/J2EE architecture and/or development including 5+ years of development in IBM Sterling Commerce
8
Experience For Order Management Team Lead Resume
- Experience with data processing using MS Excel
- Have an idea? A suggestion? A new way of doing something. There is always room for good ideas. Entrepreneurialism is valued
- Previous experience in demonstrating positive leadership in areas such as sales, manufacturing and materials
- Demonstrated history of achieving continuous improvement of business/planning processes
- Strong computer user able to manage applications including, customer service databases & MS Office
- Experience in order management or accounts payable and forecasting process
- Strong desire for continuous learning and professional growth
- Experience working across global teams with a sensitivity to cultural aspects in a global work environment
- Strong practical knowledge and working knowledge of transactional processes around supply chain functions
9
Experience For Coordinator, Multiplication Order Management Resume
- Experience in order management, process design, accounting, or supply chain role
- Experience in Domain testing
- Experience in a Sterling production support team lead or related role, which includes
- Experience with JMS messaging services
- Demonstrate the ability to balance client needs with BLK’s policies and operational procedures whilst managing expectation of clients
- Ensure that all EU distributors have valid FCPA screening and contracts
- Review of project financials prior to invoicing
- Demonstrate the ability to respond quickly to changing customer demand for blood products
10
Experience For IT Program Manager, Order Management Resume
- Help Honeywell be the customer's top choice by delivering excellent customer care
- Experience of operating SAP and CRM (SFDC)
- Experience developing Order Management applications that track orders and order changes through orchestration of a series of tasks
- Strong knowledge of Sterling Commerce architecture
- Ideally 2 years of experience in an administrative role with emphasis on customer services and order processing
List of Typical Skills For an Order Management Resume
1
Skills For Manager, Order Management Resume
- Demonstrated excellent customer orientation and service skills
- Excellent customer service skills required, including the ability to communicate clearly with business customers
- Strong data entry and processing skills
- Very good communication skills, independently working, flexibility
- Written and verbal communication skills and proven researching ability
- Basic project management, good organization and planning skills
- Strong analytical skills are necessary for success in this role
- Use analytical skills to ensure a balanced work load in the department, where everyone is contributing and leveraging their unique skill-set
- Good computer skills – macros, vlookup
2
Skills For Order Management Supervisor Resume
- Analytical and have strong Excel skills
- A great communicator with excellent written and verbal skills
- Can demonstrate leadership skills - inspire others and lead them through influence
- Solid interpersonal relationship skills
- Strong ability to communicate effectively, in both oral and written form, with all levels within Pure Storage
3
Skills For Order Management Manager Resume
- Strong leadership qualities with the ability to work independently and effectively communicate and partner with all levels of an organization
- Strong interpersonal skills, customer focused with the ability to lead
- Extreme attention to detail and strong time management skills
- Good communication, negotiation and interpersonal skills. Ability to work in interdisciplinary teams
- Good leadership skills, ability to set objectives, drive improvements in efficiency
4
Skills For Order Management Administrator Resume
- Excellent organizational, follow-up and interpersonal skills
- Strong analytical, interpretation and problem solving skills
- Good multi-taking skills
- Strong leadership skills (Committed to Excellence)
- Solid interpersonal, communication skills, and ability to work in and lead cross functional teams
- Customer focused and excellent rapport skills
- Confident in using Excel and good numerical skills
5
Skills For Supervisor, Order Management Resume
- Outstanding communication, organizational, planning, and leadership skills are essential
- Demonstrated management experience including attracting, retaining and engaging talent on a growing and diverse team
- Superior number-crunching, critical thinking, problem solving and organization skills
- Business acumen by demonstrating problem solving skills/works independently to identify and resolve problems accurately
- Some basic level of accounting skills and understanding of revenue recognition
- Demonstrated Experience defining and optimizing business and system processes
6
Skills For Order Management Associate Resume
- Proven experience leading implementing production strategies in a matrix leadership structure
- Mental: Ability to deal with stressful situations & multiple conflicting priorities and strong ability
- Proven experience working with warehouse management systems and control systems
- Co-operates with Tier2 to validate and approve workarounds in own responsibility area affecting cost & resource as well as operational model
- Analytical skills to support and develop reporting activities
- Experience of Supply Chain and good understanding of Supply Chain processes ideally
- Systems savvy, skills including PowerPoint, Word and Excel
7
Skills For Analyst, Order Management Resume
- Demonstrated skill communicating complex issues both verbal and written
- Problem solving skills; able to analyze situations
- Proven experience leading large operational teams
- Technical Skills including Visio, Microsoft Project, SharePoint, and other Microsoft office applications
- Technical Skills - SME on relevant Allegion business systems. Including but not limited to MS Office, Siebel CRM
8
Skills For Order Management Team Lead Resume
- The ability to integrate and work effectively with others in a changing environment
- Work effectively with global team and remote management
- Proven experience with multiple systems and structured, disciplined and flexible
- Order Management Experience and customs documents experience
- Maintain a positive and efficient work environment built on effective communication of Company principles, strategies, plans andpriorities
- Exceptional listening and customer service skills
- Time management skills with the ability to work in a fast paced, high pressure environment while meeting tight deadlines
9
Skills For Coordinator, Multiplication Order Management Resume
- Min 3 years of experience in people management with a proven ability to manage a department or a group with multiple disciplines
- Advanced communication skills (written, verbal & presentation)
- Good expertise in related field. Good (IT) application know-how
- Proven thought leadership in SAP S/4 HANA solutions, demonstrated by whitepapers and presentations at industry and/or SAP events
- Experience in Consumer Packaged Goods Companies
- Related Industry Experience - 4+ years related industry/service experience and/or training
- Technical Skills - SME on relevant Allegion business systems. Including but not limited to Mac Pac, MS Office, Siebel CRM
- Prior experience with JDE/AS400 systems is an advantage
- Well communicate with customer to setup good customer experience
10
Skills For IT Program Manager, Order Management Resume
- People Management skills (handling matrix reporting team members)
- Experience successfully working with global teams (experience building offshore team desirable)
- Prior sales operations, finance and planning experience
- Proactive planning skills
- Identify and analyse problems using sound judgment and determine solutions to effectively resolve issues
- Effectively communicate sales processing plans, proposals, and results, and negotiate options at management levels
List of Typical Responsibilities For an Order Management Resume
1
Responsibilities For Manager, Order Management Resume
- Possess the gravitas to step into various roles within the wider group and excel during challenging situations, be these management tasks, general leadership or problem solving
- Microsoft Office skills; Word Excel and Power point
- Planning, prioritising and scheduling the team’s activities and resources to ensure continuity of service
- Experience developing and leading a team
- Strong understanding of order processing and cross-functional dependencies
- Experience working with and supporting high performance teams
- Strong technical competency using Excel and PowerPoint
2
Responsibilities For Order Management Supervisor Resume
- Lead a prioritized Integrated Marketplace capability road-map for elevating Order Management capabilities
- Good knowledge of mechanical/manufacturing process
- Relevant post-secondary education, preferably in Industrial Engineering, Business Administration, Applied Math or Sciences or Equivalent Experience
- A good understanding of CTR order management policies is a definite asset
- Experience using AOM/Collaboration is an asset
- Be with experience in using JDE or other ERP system
- Experience in Customer Service, Order Fulfillment, planning, sales, logistics or supply chain
3
Responsibilities For Order Management Manager Resume
- An effective team player with drive
- Entertainment industry or FMCG experience is desirable
- Experience in Order Management, Supply Chain or Team Lead position
- SAP experience or similar systems necessary
- Min 1+ years of customer service/calls centre experience
- Upply chain experience
- SAP experience or similar systems beneficial
- Global Trade Compliance: Ensure Polycom is compliant with import export laws in all countries where Polycom operates
4
Responsibilities For Order Management Administrator Resume
- Experience in order management/customer service role
- Management experience required.
- Good knowledge in SAP SD and FI
- Very good command of English (written and spoken); a further European language would be a benefit
- Hands-on experience with Lean techniques and culture
- Responsible for Non-compliance disputes investigation, validation and responsibility assignment
- Coaching and technical training as recognized technical expert or leader. Act as mentor for junior and senior associates (including academics)
- Owning local departmental metrics, reporting and analysis
- Leading local continuous improvement projects and participating in global projects
5
Responsibilities For Supervisor, Order Management Resume
- Preparing inspection reports and creating Q2/F3 notifications, if required
- Analysing and identifying improvements in order fulfillment
- Setting and meeting performance targets for speed, efficiency & service quality
- Posting booking documents in Q2B database and Share-point
- Monitoring of Outstanding Sales Orders in the interface between Logistics Services and the Sales Area
- Understanding of order lifecycle activities is ideal
- Ensuring that staff support customers through proper utilization of departmental tools, systems, documentation, processes and/or procedures
- Answering complex, escalated internal and customer enquiries
- Initiating measures to eliminate quality defects and avoid them in the future
6
Responsibilities For Order Management Associate Resume
- Driving processes that support warranty management and cost reduction initiatives
- Ensuring all relevant trainings & communications are updated & regularly reviewed
- Identifying order-specific requirements
- Marketing Business Units and Group Data managements
- Supervises order entry staff including, but not limited to, hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team
- Oversee all aspects of Splunk Order Processing including: order processing personnel, policies, procedures, systems, data, target metrics and reporting
- Inspection lot tracing and handling of certificates, as well as ensuring documentation in conformity with the law
- Knowledge of producing reports using Excel
7
Responsibilities For Analyst, Order Management Resume
- Develop, maintain, document and improve guidelines and procedures including Flowcharts in sales order processing and to ensure consistency across the region
- Assist CSRs with filling out forms that require follow up or have timing sensitivity
- Build out training material in SOP format for provisioning process
- Support cultural evolution within own function by showing positive work ethics and influencing others
- Provide continuous coaching and training to CSR workforce to continuously improve performance
- Oversee agents on the inbound/outbound scheduling team, ensuring daily metrics for inbound service levels and average time to schedule goals are met
- To be capable of switching easily between several subjects and taking care of new activities and subjects
- Coordinate with Supply Chain Management, Finance, Project Management, and Documentation Control regarding order-processing situations
- Prepare/present service reports by collecting and analyzing information on shipment and responsiveness lead-time, etc
8
Responsibilities For Order Management Team Lead Resume
- CIP – SOX audits and process reviews – overhead reporting & escalation pro activeness (mini close + DIP ongoing improvements globally in line with Nuance next)
- Coordinate with sales and marketing team for shipping requirement
- Accept full accountability of the daily working of the team in the Director’s absence
- Actively participate and contribute to the team's strategic agenda, driving efficiencies and service excellence. Execute the tactics needed to achieve goals and objectives
- Opportunity to lead and develop others in a core operating location
- Capable of working to deadlines in a fast paced environment
- Helps to implement changes to Standard Operating Procedures (SOPs), and Service Level Agreements (SLA’s)
9
Responsibilities For Coordinator, Multiplication Order Management Resume
- Management reporting across all Sales Order Processes for different type of orders (renewal, amendments, termination, etc.)
- Work with global team in standardizing the processes across order management areas and backend processes
- Ensure appropriate level of staffing to meet volume demands of a customer or a region
- Assist the CSRs with daily exception reports to resolve open orders, late or missed shipments, credit blocks and sample tracking
- Implement and monitor key performance metrics focused on improving efficiency and accuracy of order management
- Train the Order Management team on provisioning basics
- Understand resource constraints and identify and lead cost saving opportunities
10
Responsibilities For IT Program Manager, Order Management Resume
- Preparation of project guidelines regarding quality-relevant
- Basic paper machine product knowledge/understanding
- Daily tracking and monthly report of selected KPI´s
- Responsible for overseeing day to day operation of the order desk in the Regional Network
- Lead sub teams responsible for the design, configuration, development, testing, implementation and deployment of Order Management functionality globally
Related to Order Management Resume Samples
Order Management Analyst Resume Sample
Work Experience
• Of telecommunications industry work experience
• Doesn’t have direct reports but is responsible for the timely completion of work done by individuals reporting to other functional units. (Regional Order Management, Sales Support, Engineering, etc.)
• Order receipt and acknowl...
Professional Skills
• Excellent prioritization and time-manageme...
• Excellent communications, time management,...
• Strong data analysis/reporting skills
Order Management Representative Resume Sample
Work Experience
• Verifies order entry input for accuracy prior to submission and makes corrections/adjustments as appropriate including calculation of discounts, percentages, tax, and other ratios. Coordinates escalations with Leads, Provisioning, Service Delivery, Construction, Operations, Project Management, and other related groups as...
Professional Skills
• Demonstrable experience in a role involvin...
• Skilled in team building and demonstrated ...
• Strong communication skills and strong kno...
Order Management Specialist Resume Sample
Work Experience
• Create, issue and manage all purchase orders (PO’s) across our web, Guideshop locations & wholesale businesses
• Oversee and ensure that all calendar deadlines are met as it relates to color, size breaks and UPC
• Ensure all PO’s are accurate and in compliance with compan...
Professional Skills
• Attention to detail, Analytical Skills, St...
• Excellent prioritizing, organizing and tim...
• Strong computer literacy and skills. (Prev...
Associate Procurement Resume Sample
Work Experience
• Merger Integration & Carve-outs
• Strategic Procurement Solutions
• Evaluates supplier bids, tenders, proposals, or quotations of purchase orders
• Purchases supplies, equipment, services, and materials and expedites delivery of goods as directed
&n...
Professional Skills
• Strong analytical skills and ability to ex...
• Procurement and Strategic Sourcing skills ...
• Excellent presentation/communication and i...
Leader, Sourcing Resume Sample
Work Experience
• Working knowledge of sourcing systems such as Ariba, Oracle and ERP systems
• Conduct RFP’s, vendor research and identification, qualification and competitive analysis of required products and services
• Reduce ‘total cost of ownership’: Liaise and negotiate with all Australi...
Professional Skills
• Strong team orientation and the ability to...
• Fluent English language skills, other lang...
• Proven analytical and problem solving skil...
Engineer Logistics Resume Sample
Work Experience
• Production Downtime (no materials)
• Prospects for new OEMs and End Users who are not using Cognex’s logistics products
• Collaborate with counterparts from other territories on opportunities where the decision makers don’t reside in the LSE’s territory
• &nb...
Professional Skills
• Excellent analytical and communication ski...
• Start data Logistics exploitation journey ...
• Interpersonal skills for communicating wit...