Order Management Specialist Resume Sample
Nya Prohaska
285 Drake Spur,
Houston,
TX
+1 (555) 353 6529
Work Experience
Order Management Specialist
03/2018
-
PRESENT
Los Angeles, CA
- Create, issue and manage all purchase orders (PO’s) across our web, Guideshop locations & wholesale businesses
- Oversee and ensure that all calendar deadlines are met as it relates to color, size breaks and UPC
- Ensure all PO’s are accurate and in compliance with company by-laws
- Reconcile PO’s against the linelist for data accuracy
- Manage and guarantee accuracy of all changes made to PO’s
- Work with production to distribute weekly Purchase Order Change Notices and ensure they’re completed in a timely manner
- Work with our Merchandising team to ensure that styles are created in-line with company deadlines
Senior Order Management Specialist
01/2012
-
12/2017
Los Angeles, CA
- Communicate with vendors on all matters PO related
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
- Maintain accurate customer information in ERP systems and customer’s master profile
- Review Bill of Materials and establish pull date
- Update Customer Service and interfacing with Machine Shop and Purchasing
- Expedite orders through Purchasing and Manufacturing
- Manage status of orders relative to lead time issues (ie: patterns, alloys, foundries, etc.)
- Verify Bill of Material and routing accuracy
- Create and modify shop orders for pump assembly
Temporary Order Management Specialist
01/2009
-
12/2011
Detroit, MI
- Enter status updates into tracking spreadsheet
- Manage pump orders with understanding of factors such as assembly capacity and customer required ship date
- Assist in all other departmental responsibilities as requested
- Schedule Pull dates and Create Pump packets for each order
- Manage the export business
- Able to provide both in country and cross border support
- Drive customer loyalty through increased productivity, improved value and through a high performance culture.Lead all aspects of the
- Support team through outstanding management of all resources - people, process and technology
Education
Kaplan University - Council Bluffs Campus
2003 - 2008
Bachelor's Degree in Business
Professional Skills
- Attention to detail, Analytical Skills, Strong problem-solving skills, Strong interpersonal skills, excellent written and verbal
- Excellent prioritizing, organizing and time management skills
- Strong computer literacy and skills. (Previous experience working with an Enterprise Order Management System, understands mid level interface between systems)
- Strong computer skills, including experience with Microsoft Office tools
- Self development skills; personally committed to and actively works to continuously improve him/herself on inter-personal skills
- Strong decision making, organizational and creative problem-‐solving skills with a willingness to delve deeply into complex issues
- Strong analytical and problem solving skills
How to write Order Management Specialist Resume
Order Management Specialist role is responsible for analytical, interpersonal, microsoft, computer, english, sap, excel, communications, organizational, organization.
To write great resume for order management specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Order Management Specialist Resume
The section contact information is important in your order management specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Order Management Specialist Resume
The section work experience is an essential part of your order management specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous order management specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular order management specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Order Management Specialist resume experience can include:
- Strong interpersonal skills and excellent communication skills (written and oral)
- Detail oriented with a high level of accuracy in transaction processing with proven administration skills and a strong analytical business approach
- With guidance, demonstrates the ability to utilize problem solving skills to ensure guidelines and SLA’s are met
- Extremely detail oriented and effective problem solving skills
- Excellent problem solving skills
- Good organizing and time management skills
Education on an Order Management Specialist Resume
Make sure to make education a priority on your order management specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your order management specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Order Management Specialist Resume
When listing skills on your order management specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical order management specialist skills:
- Demonstrated ability to effectively manage multiple priorities and meet deadlines
- Have proven relationship building skills
- Self-starter with strong analytical and problem solving skills along with an ability to quickly grasp medium to complex computer enabled processes
- Strong problem solving skills (2-4 years)
- Strong computer skills in word processing, spreadsheets, database, and network applications
- Experience with working effectively in a remote team environment
List of Typical Experience For an Order Management Specialist Resume
1
Experience For Senior Order Management Specialist Resume
- Train next level in skills required to function effectively in call center environment
- Fluent English Language skills as well as Mandarin Speaking (Traditional Chinese read/write) native level language skill (written/verbal) is essential
- Analytical skills with good decision making ability
- Fluent English Language skills as well as Japanese native level language skill (written/verbal) is essential
- Fluent English Language skills as well as simplified Chinese native level language skill (written/verbal) is essential
- Negotiating skills and abilities an asset -- always aiming for "win-win"
- Responding to client’s queries – developing communication and service skills
- Demonstrated ability to interface with sales people, all levels of management and experience working across multiple functional groups required
- Logistics and order management skills
2
Experience For Export Order Management Specialist Resume
- Validate that all terms and conditions are consistent between the Codexis Quote and Customer Purchase order prior to entry into GP
- Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system,
- Experience using End User Reporting tools such as Cognos to support Sales, Marketing or Customer Service related business analysis needs
- Experience using Microsoft Excel to create spreadsheets, charts and pivot tables; using of functions such as sumif, vlookup, and similar
- Experience working in a global company environment driving change and scalability
- Support accounting month-end close activities as needed. Specifically, ensure quality of order and billing data prior to revenue recognition procedures begin
- Ensure that sales order processing is progressing in a timely manner with compliance and quality as a priority
- Demonstrate a working knowledge of PREV Logic as it pertains to booking / commissions issues
3
Experience For Temporary Order Management Specialist Resume
- Strong aptitude for working with numbers and reports
- Order management experience with exposure to an order to cash operating model
- Administrative experience in an industrial or manufacturing environment
- Hands-on experience creating POs for IT purchases, or in a related area
- Good familiarity with IT purchasing concepts, practices, and procedures
4
Experience For Channel Order Management Specialist Resume
- Document problems with Customer Service related functions and assist with the testing and validation of periodic fixes, changes and upgrades to the system
- Gathers, prioritizes and explains user requirements in development of existing process and systems development, etc
- Provide advice and feedback from Order Booking and Review perspectives to the business in order to improve process and deliver high quality customer experience
- Strong understanding of end to end order to cash process included
- Experience working with cross functional teams and global processes
- Experience with working directly with Sales Account Executives and Management
- A good understanding of Microsoft Office (namely Excel and Outlook) and SAP
5
Experience For Order Management Specialist Customer Operations Resume
- Work experience in Order-to-Cash Management, or related Order Fulfillment fields, including Logistics, Supply Chain, etc
- Attention to detail and ability to practice good judgment while ensuring policy and processes are followed
- Experiences working with a supply chain organization and order management process/system
- Experience working with a team to create results
- Work experience in Customer Service or related Order Fulfillment fields, including Logistics, Supply Chain, etc
- Good Understanding of Order to Remittance (OTR) processes
- Increasing experience in customer service or customer relationship development
- Experience in a Lead consultant/developer role, working on complex projects
- Experience using SAP is advantage
6
Experience For Gehc-order Management Specialist Resume
- Experience working in a customer service or related customer-oriented environment
- Strong understanding of SAP
- Experience with Quote to Cash operations using CRM and ERP systems highly desirable
- Three years related office experience in one of the following areas
- Reviews and resolves any and all billing holds in a timely and effective manner
- Strong attention to detail and ability to challenge
7
Experience For CB Order Management Specialist Resume
- Develop positive and beneficial relationships with packaged goods and digital retailers and distributor to identify business added value services
- Experience working with external customers and business partners to drive company needs and execute collaborative projects
- Self-starter. Ability to work with minimal supervision, manage workload and maintain focus on business priorities
- Highly organized to manage tight timelines and juggle multiple priorities in a fast paced environment
- Experience in procurement in buyer/order management role
8
Experience For Sales Order Management Specialist Resume
- Experience in procurement in buyer/order management role
- Experience in Order Management, Contract Entry or Billing process and procedures
- Build strong relationships and serve as the customer’s single point of contact for Order Management
- Tracks and create reports on program offerings (such as Catheter deal) to monitor effectiveness of these programs
- Strong knowledge of MS Office software especially Microsoft Excel
- Communicate with Sales and other internal teams and provide excellent customer service
- Experience in order management, preferably in the bike, automotive, or similar industry
9
Experience For Senior Sterling Order Management Specialist Resume
- Experience in a supply chain function
- Expedite and prioritize new parts and repair orders as required to meet defined demands as well as emergencies
- Initiating, tracking and expediting internal Contract Reviews (CRs) and creating and delivering Order Acknowledgement/Acceptance (OA) to customers
- Ensuring documentation and proper recording of fully signed contract; initiating the billing process
- Partnering with project management (HPM) on execution, S&OP team on accurate fulfilment & inventory planning and invoicing team on accurate system billing
- Understanding of basic Accounting, purchasing and bookkeeping concepts
- Coordinating with the Finance and Accounting teams on all credit, payment, billing and returns issues
10
Experience For Italian Speaking Order Management Specialist Resume
- Communicating with customer regarding account set-up, and ensuring that the client is satisfied/able to use the subscription
- Serving as the daily point of customer contact for various customer questions regarding billing, account setup, general account status
- Initiating the creation and sending of renewal notifications and customer follow up regarding renewal confirmation
- Accounting and order management acumen; Knowledge and understanding of purchasing practices
- Resolving issues relating to shipments with freight forwarders and transportation team
- Issuing and managing sales quotes and sales orders
- Providing reporting to external customers and internal business partners on open quotes and orders, shipments, backlog and returns
List of Typical Skills For an Order Management Specialist Resume
1
Skills For Senior Order Management Specialist Resume
- Excellent interpersonal skills, as the position requires effective interactions with sales and operations personnel
- Strong interpersonal skills with the ability to communicate across functions
- English language skills as well as any native Asian language skill
- English language skills as well as Mandarin language skill
- English language skills as well as Korean language skill is required
- Excellent written and verbal communications skills in both languages
- Attention to detail, follow through, communication skills, leadership experience
- Excellent Customer skills (2-4 years)
2
Skills For Export Order Management Specialist Resume
- Excellent communications skills, oral and written, as well as presentation and facilitation
- Overly organized, great attention to detail, and strong verbal and written communication skills
- Multi tasking skills and ability to prioritise activities
- Strong analytical skills leveraging tools and reports based in SAP-ERP and Excel
- Excellent time management skills, service oriented, and self-directed
- Demonstrated ability to work effectively in a cross-functional, global matrix environment
- Strong computer skills including MS-Office, MRP and CRM systems (Syteline or Pivotal knowledge a benefit)
- Proficient in Microsoft Excel and strong in analytical skills
3
Skills For Temporary Order Management Specialist Resume
- Strong aptitiude for math and advanced Excel skills
- Work independently on multiple activities, with prioritization and escalation skills
- Experience in a manufacturing environment with displayed skills in supply chain
- Excellent/accurate data entry skills
- Outstanding communication skills
- 3 or more years of Order Management experience, including detailed understanding of the order, fulfillment, and invoice process (or relevant experience)
4
Skills For Channel Order Management Specialist Resume
- Application of critical thinking and decision-making skills to solve supply/demand issues with minimal supervision
- Competent Problem Solving skills, including the ability to research, analyse and respond to complex enquiries
- Opportunities for developing professional knowledge and skills
- Proven experience of working as part of a successful team
- Clear and concise presentational skills both verbally and in writing
- Time management and problem solving skills for highly complex issues, in a high volume, fast paced environment
5
Skills For Order Management Specialist Customer Operations Resume
- Work independently on multiple activities, showing appropriate level of prioritization and escalation skill
- Relevant experience, including experience with SAP or other CRM
- Related experience and/or training in field; or equivalent combination of education and experience
- Proficient personal computer skills
- Work effectively with tight timelines
- Advanced skills in Microsoft Office (namely Excel and Outlook)
- The ability to communicate effectively and develop relationships with internal and external stakeholders
- Speak effectively to groups of customers or suppliers (internal & external)
- Advanced skills in Excel and Tableau for reporting and analyzing information
6
Skills For Gehc-order Management Specialist Resume
- Has great focus for accuracy, completeness and value-add for assigned tasks which leads to providing an excellent customer experience
- Strong Order Management System experience and understanding
- Strong technical competency using tools such as Word, Excel and Outlook. Oracle financials and/or NetSuite experience is desirable
- Have 2-3 years of proven customer service experience
- Have SAP experience or other ERP/Customer Data system experience
7
Skills For CB Order Management Specialist Resume
- Strong NOMS experience and understanding
- Min 3 yrs of experience in order fulfillment or supply chain with a proven ability to work well within a team environment
- Preferably with SAP skills
- Deal effectively with sensitive and high stress situations (often under time sensitive deadlines)
- Fluent English Language skills is essential
- Superior communication, decision making and teaming skills
- Effectively communicate details of customer orders to various internal teams to ensure all requirements are met
- Taiwanese language skills
- Min 3yrs of experience in order fulfilment or supply chain with a proven ability to work well within a team environment
8
Skills For Sales Order Management Specialist Resume
- Effectively interact with all internal and external partners
- Good to have: In depth knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM or similar experiences,
- Great interpersonal and communication skills as needed to work successfully with all levels of staff and managers
- Demonstrated experience in order management, order review, sales operations, order fulfillment or customer services
- Continuously improve product knowledge and system skills
- Experience in Order Management or related experience in customer service
- A proven ability to multi-‐task, prioritize, and work efficiently in a fast-‐paced, deadline driven environment
- Bilingual -- Spanish and English communication skills
- Advanced level of Dutch and English skills
9
Skills For Senior Sterling Order Management Specialist Resume
- Working knowledge/experience with Microsoft Office and applications
- Collaborating with Corporate Wellness Business Development Team to ensure a positive customer experience
- Analyzing usage reports, product mix and upsell opportunities prior to contacts
- Working experience in customer service
- Assist in prioritizing quoting, contracting, and order submission activities when escalations occur
- Adjust to competing and shifting priorities
- Previous experience and knowledge in delivering training
- Experience working in a focused and motivating team environment
10
Skills For Italian Speaking Order Management Specialist Resume
- Retail experience in a Merchandising and/or Purchasing role
- Experience using Customer Service/Order Processing software
- Experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
- Leadership experience working with complex, fast-paced environments and sourcing initiatives for skincare products
- Proven success in business process improvement that includes risk assessment involving multiple departments
- Experience working with digital channels and/or E-Commerce websites in digital product management and/or order fulfillment management
List of Typical Responsibilities For an Order Management Specialist Resume
1
Responsibilities For Senior Order Management Specialist Resume
- Inform retailers of PO errors and summarize EDI transmission errors to include inactive /discontinued codes, incorrect SRP’s, etc, to improve retailer service level
- The management of all areas relating to customer order administration for packaged and digital order processing for an assigned base of customers through various order source mechanisms
- Good interpersonal and communication skills with high sense of execution
- Extremely detail oriented and effective organizational skills
- Exceptional analytical skills, using reports from ERP to identify potential issues in executing orders on time
2
Responsibilities For Export Order Management Specialist Resume
- Effectively train new Account Reps on systems and processes
- Fluent English Language skills essential. Asian language capability is beneficial
- Good English & Mandarin skill both oral and written
- Handling quality issues or questions with an excellent level of service and communication
- Ensure compliance to internal and external requirements and to enhance customer experience while optimizing cost & maintaining quality
- Manage the receipt and entry of original equipment and/or parts orders from field sales, ensuring completeness and accuracy prior to acknowledging orders
- Executes the Prepare for order : Take over from ALM, ensures master data availability & customer case materialized for ordering , consolidates phase
3
Responsibilities For Temporary Order Management Specialist Resume
- Good working knowledge of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
- High aptitude for learning and champions effective collaboration
- Experience working in Sales or Customer Service role is required
- Experience working in an office is required
- Customer support / account management experience, including
- Experience inter-facing with customers
- Utilize interpersonal awareness to develop and maintain strong working relationship across all levels of business
- Experience in handling a high volume of inbound inquires
- Sound prioritization and multi-tasking abilities
4
Responsibilities For Channel Order Management Specialist Resume
- Experience supporting technical products or high volumes of products
- Experience with Salesforce.com is highly desired
- Order management experience
- Excellent interpersonal, written and verbal communication and comfortably able to convey ideas to employees on all levels of the organization
- Validate contract scope through ITO/OTR handover workflows, launch and manage workflows for contract scope changes
- Work closely with colleagues to ensure fulfillment in the most effective and efficient manner to close orders ASAP
- Proactively anticipate client needs and deliver excellent client service
5
Responsibilities For Order Management Specialist Customer Operations Resume
- Order Management experience is required
- Experience in Computer Software, IT, or High-Technology industry highly desirable
- Graduate in finance with 3-4 years’ experience
- Handle and prioritize multiple task
- Supply chain and/or customer service experience
- Strong quality, compliance and customer service orientation
- Follow up of deliveries, ensure on time delivery of goods and materials
- Order management / operations experience, ideally within the electronics industry
- Experience with Microsoft office suite
6
Responsibilities For Gehc-order Management Specialist Resume
- Experience in customer service roles/ contract management
- Establish strong relationships with Sales, Renewals, Collections, Compensation,
- Possess strong level of expertise in Salesforce.com Application
- Ensure order validation, compliance and approvals through OSP tool before Order Entry
- Respond to client’s queries and cooperate closely with Account Teams / Product and Project Teams
7
Responsibilities For CB Order Management Specialist Resume
- Demonstrates the ability to trouble shoot Order Entry issues and works through to resolution
- Professional experience of several years in the above mentioned field of application is an advantage
- Good user knowledge in MS-Office (Word, Excel, Power Point, Outlook)
- Experience with Operational or technical activities and an applied knowledge of established procedures, policies and practices
- Attention to detail with strong follow through
- Experience in supply chain within or outside Dell
- Customer Service experience in a business environment
- Excellent Norwegian / Swedish language capabilities
8
Responsibilities For Sales Order Management Specialist Resume
- Intermediate to advance skill level with Microsoft Office (Word & Excel), general database programs and the Internet
- One year experience as an order management specialist
- Prioritize and has attention to details
- Significant experience in operational logistics, import/export and/or customs expertise
- Some experience in project management or order management
- Excellent Norwegian/ Danish capabilities
9
Responsibilities For Senior Sterling Order Management Specialist Resume
- Demonstrated ability to work with all levels in the organization
- Demonstrate a sense of urgency & ability to seek-out solutions
- Experience in Finance/Revenue Operations, Order Management, or similar
- HS Diploma w/ 8+ years’ experience
- An ability to cultivate strong relationships with customers and colleagues
- Six months experience in a customer service/sales environment
- Strong work ethic with a desire to take on higher level responsibilities
- Experience required in related field (e.g. Administrative, Data Entry, etc.)
- Excellent Danish capabilities
10
Responsibilities For Italian Speaking Order Management Specialist Resume
- Good German capabilities
- Experience in order management
- Customer support experience, including
- Experience servicing large customer accounts
- Skill in facilitation and coordination
- Required of experience in Order Management, Project Management or Customer Management
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