Order Taker Resume Sample
Guillermo Hartmann
3279 Frederik Mountain,
Philadelphia,
PA
+1 (555) 375 2653
Work Experience
Order Taker
03/2018
-
PRESENT
Phoenix, AZ
- Take the order to be delivered to guests’ rooms
- Take care of the amenities for VIP’s and Super VIP’s
- Make a list of the VIP’s and Super VIP’s, and send the amenities
- Basic knowledge of food and beverage preparations and service standards
- Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods, ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel
- Operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check
- Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience
Lost & Found Order Taker
11/2015
-
11/2017
New York, NY
- Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest’s issue
- Close checks to correct guest’s room account
- Ensures the guest’s needs are met, by communicating needs with servers and management
- Maintains full knowledge of menu options to be able to offer suggestions to meet the guest’s special requests or dietary needs
- Complete all paperwork in accordance with PGCB and approved Sands’ standards
- Provide superior customer service to all internal and external customers in compliance with the Sands’ Standards of Steel customer service standards
- Receive money by cash or credit card payments
- Communicate without going shift, if applicable
Overnight Order Taker / Server
07/2010
-
09/2015
Chicago, IL
- Remains observant and responds to each guest at all times
- Maintain cleanliness and condition of the work areas and equipment
- Perform all assigned side work regularly, promptly, and correctly
- Effectively handle guest concerns
- Implement standards/procedures of service for guests consistently as per attached sequence of events
- Make appropriate suggestion of food and beverages; employs suggestive selling and up selling techniques
- Take guests order promptly according to standards
- Receive and service beverages orders promptly according to standards
- Performing wine service according to procedures
Education
Oklahoma State University - Tulsa
2006 - 2010
School's Degree in Management
Professional Skills
- Knowledge of advance Microsoft Office Applications and excellent communication skill in written and spoken English
- Listen effectively and make strong judgement decisions
- Working knowledge of all restaurant functions, experience in large and heavy tray handling
- Working knowledge of organizational methods to function effectively under time constraints with attention to detail
- Four (4) years-technical training and field experience as a computer operator
- Knowledge of Food and Beverage products, at least 2 years experience in order taking and Sales
- To maximize sales and profit by providing excellent value and service
How to write Order Taker Resume
Order Taker role is responsible for events, basic, credit, training, security, health, microsoft, english, accounting, education.
To write great resume for order taker job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Order Taker Resume
The section contact information is important in your order taker resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Order Taker Resume
The section work experience is an essential part of your order taker resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous order taker responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular order taker position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Order Taker resume experience can include:
- Working knowledge of food and wine and be able to confidently speak on and properly sell such items
- Working knowledge of phone systems
- Working overnight shift a requirement
- To have a thorough understanding of billing and cashiering procedures
- To be fully aware of hours of operations, concepts, offering and pricing as well as any events taking place in restaurants
- Take guests' food and beverage orders, utilizing suggestive selling techniques and following all departmental standards
Education on an Order Taker Resume
Make sure to make education a priority on your order taker resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your order taker experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Order Taker Resume
When listing skills on your order taker resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical order taker skills:
- Communicate effectively with the Chef for all special request of menu items
- To maintain a good working relationship with your own colleagues and all other departments
- Maintains excellent working relationships with Food Servers, Runners, and Bus Persons, etc
- Verifies guest payment options and advises cash only guests of restrictions prior to approving order
- Reading and writing abilities are utilized often when recording orders, completing paperwork, etc
- Sitting and standing throughout shift
List of Typical Experience For an Order Taker Resume
1
Experience For Cashier / Order Taker Resume
- To handle and log all incoming calls / inquiries related to Housekeeping operations
- Upsell food and beverage items including, but not limited to, sides, dessert, beverages and special promotion items
- To contact suppliers for any repairs on operating equipment
- Remove all items from the guest rooms 90 minutes after delivery
- Anticipate uniform needs for next scheduled shift
- Ensure adherence to Fairmont’s Code of Ethics; ensure all situations are handled with our values in mind – Respect, Integrity, Teamwork and Empowerment
2
Experience For Order Taker / Cashier Resume
- Report suspicious people and behaviour to Security
- Report any problems to manager on duty
- Comply promptly with all special request of management
- Communicate pleasantly and courteously with guests, management, and co-workers
- Know all IRD station breakdowns
- Ensure all calls are answered in a courteous, friendly and prompt manner
- Able to upsell and suggest sell for higher average checks
- Write clearly and accurately all guests’ order and room number
- Attend to guests’ needs and complaints with proper follow up
3
Experience For Lost & Found Order Taker Resume
- Efficiently input guest food and beverage order into the Micros POS system
- To ensure that effective up selling and/or cross-selling techniques are utilized in order to maximize sales not just in room service, but also throughout the entire hotel
- To have a pleasant voice, to be conversant in English and preferably speak additional foreign language
- Identify yourself and call the guest by its name
- To take guest orders in a helpful and organized manner
- To study and know the Arabic culture, Arabic behavior and Arabic traditions
4
Experience For Overnight Order Taker / Server Resume
- To greet and address the guest by name and be of any assistance to the guest
- To study and know the menu, menu ingredients, preparation and to help our guest with the menu
- To know the prices of all our menu items
- To up sell and to increase the business and the business and the profit of the department
- To report any guest comments or complaints to the manager immediately
- To check on our guest customer satisfaction
- Receives orders from guests and input in Infogenesis system
- Fires orders through Infogenesis computers to kitchen lines for timely pick up
5
Experience For Order Taker / Operator Resume
- Logs all time orders as assigned per rotation
- Creates checks for all amenities and channel to Server as assigned per rotation
- Helps guests if they need expedited service due to an emergency
- Advises guest of time of delivery
- Resolves guest complaints within the scope of authority, otherwise refers to a supervisor
- Score 90% or higher on all Guest satisfaction surveys
- Notifies manager on duty of any guests concerns, complaints or comments
6
Experience For Seasonal Online Order Taker Resume
- To recommend and offer any food and beverage items base on meal period
- To repeat order to ensure accuracy
- To provide high standard of quality and ensure proper delivery time as well as speedy service
- To send soiled and collect clean linen from laundry before and after lunch service
- To follow up all general requisitions and food and beverage requisitions
- To ensure that the room service area is kept clean and organized at all times
- To have knowledge of all the Daily Specials
- To prepare VIP amenities to all assigned rooms
7
Experience For Engineering Order Taker Resume
- To perform any other assigned duty in the Department
- To assist with Restaurant Reservations when phone forwarded into Room Service
- To provide courteous and professional service to internal and external customers
- To ensure that the cleanliness and the orderliness in the coordinators room is maintained at all times
- To answer the telephone professionally as per the Jumeirah standards
- To record all messages in the logbook and convey the same to relevant colleagues
- To coordinate with the team Leaders and ensure that the arrival suites are released to IS status before the guest arrives
8
Experience For Order Taker / Server Resume
- To coordinate with team Leaders and ensure that the current suite statuses are updated in Opera at all times
- To ensure walk in suites and show suites are available at all times
- To keep a track of critical situations such as back to back suites, coordinate with relevant Team Leaders and Guest services personnel
- To record all lost and found items in appropriate formats and hand over to the Security department
- To ensure all guest requests special/extra items and services are delivered to the suites promptly
9
Experience For Order Taker Resume
- To ensure all movements of suites colleagues are recorded in the daily allocation sheet
- As per the guest take down the food and beverage orders accurately and up sell items
- Inform guests about the duration of the time limit
- Take and write down the order properly and pass it on to the Team leader /AOM /OM on duty
- Call back the guest and check on satisfaction of the quality of the food and service
- Identify yourself and call the guest by their name
10
Experience For Cashier / Order Taker Resume
- Help the team members with the Mis-en-plas whenever available or with the instructions of the Team Leader
- Reconcile check upon delivery of order including, but not limited to, verifying check totals, gratuity disbursement and managing the cash drawer and house bank in accordance with established accounting guidelines
- Responsible for the cleanliness of your own work area
- To issue keys and pagers to shift maids
- To provide service and information to hotel guest and outside callers
- Discipline and mature
List of Typical Skills For an Order Taker Resume
1
Skills For Cashier / Order Taker Resume
- Guides guests through all phases of their experience as they order
- Previous high-volume customer service experience required
- Experience in a related position
- Previous experience as a Room Service Cashier/Order Taker
- Previous experience as a Room Service. Cashier/Order Taker, preferably in a major hotel resort complex
- Previous experience in Room Service operations
- Previous experience in related position in a high volume environment
2
Skills For Order Taker / Cashier Resume
- Working with a keyboard
- Working knowledge of mathematics, such as: addition, subtraction, multiplication, and division
- Conduct expiration tracking on a daily basis and report upcoming expiration dates to manager
- Attend roll calls, meeting and training as requested by outlet manager
- Follows a strict Departmental Guest Relation Policy, while projecting a warm, friendly, and caring attitude
- To be organized and establish, through training, correct procedures in the formulation of the In-Room Dining request
- To give special attention to the VIP guest and to provide anything concerning food and beverage items and inform the Captain/Headwaiter about the matter
3
Skills For Lost & Found Order Taker Resume
- To assist in opening and closing procedures established for the outlet
- To ensure proper rotation of trays/tables clearing on each floor according to standards
- To control all the metal and electronic master keys and ensure procedures are followed when issuing and receiving of keys
- To control all the duty mobiles and ensure that the procedures are followed when issuing and receiving a duty mobile
- To have a complete understanding of and adheres to the hotel’s policy relating to fire, hygiene, health and safety
- Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods
- Immediately input order information into point of sale system, allowing kitchen staff to begin preparation' note any special requests clearly. Give food server hard copy of check to be delivered with order
- Exhibits proper knowledge, selling techniques and service delivery of non - alcoholic and alcoholic beverages
- Answer Room Service phone within two rings, using correct salutations and telephone etiquette
4
Skills For Overnight Order Taker / Server Resume
- Input charges for amenity orders and coordinate delivery of such with Servers; following departmental procedures
- Ensure service trays are up to Fairmont Standards before presenting it to a guest
- Communicate with incoming shift, if applicable
- Assist as needed to maintain standards of appearance, sanitation, and service in all areas of In Room Dining
- Know layout of In Room Dining/hotel and location of all equipment and supplies
5
Skills For Order Taker / Operator Resume
- Be fully knowledgeable of all menu items during each separate meal period
- Maintain a regular guest record to include guest pereference, VIPs, long staying guests and guest with special attention
- Maintains a comprehensive knowledge of all in room dining menu items
- To report for duty punctually wearing the correct uniform and name badge
- To naturally be willing to help others
- To answer the telephone within 3 rings according to Jumeirah set standard
- Answers the phone using MGM Grand Phone Policies
- Checks out with manager on duty before leaving and signs out on log sheet
- To coordinate any special delivery by the In-Room Dining Department
6
Skills For Seasonal Online Order Taker Resume
- To answer phone within 3 rings and follow phone etiquette according to MGallery standards
- To take all food and beverage orders according to standards
- To have a thorough understanding and knowledge of all food and beverage items in the menu
- To ensure that the service station and surrounding area is kept clean and organized at all times
- To monitor operating supplies and reduce spoilage, waste and breakage
- Food running orders to the bar or pool area
- To liaise with the Engineering Team Leaders and ensure they action the critical maintenance in suites and public areas
- To liaise with the Guest services department organizing of baby sitter requests and ensure paper work is ready.
7
Skills For Engineering Order Taker Resume
- Processes payment for orders upon return of the Room Service Server
- Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Maintains house bank in accordance with policy
- Answer calls for pick-up of trays and/or tables and direct buspersons to retrieve items
- Respond to guest complaints to a positive manner, negotiate a compromise and implement solution
- Immediately input order information into point of sale system, allowing kitchen staff to begin preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order
- Handle multiple incoming calls
- Efficiently inputs guest food and beverage order into the Micros POS system
8
Skills For Order Taker / Server Resume
- Expedites guest food and beverage order to food server for delivery
- Effectively communicates with management, chefs and, culinary staff in order to fulfill and address any issues or needs requested by guests and or other employees
- Input orders into system and distribute to Servers; ensure authorization for room charges
- Work as a team to assist all guests' and employees' needs and inquiries
- Be familiar with all Hotel services, features and local attractions and activities to respond to guest inquiries accurately
9
Skills For Order Taker Resume
- Ensure accuracy of guest name and room number of each order for delivery
- Access all functions of the POS system in accordance to specifications
- Ensure timely set up and delivery of orders
- Accommodate guest requests for change courteously
- Anticipate the guests’ needs and respond appropriately with a sense of urgency. Input orders into system and distribute to Servers; ensure authorization for room charges
- Greet guests in a positive, friendly manner and make them feel welcome. Consistently follow sequence of service utilizing all proper procedures standardized by the room management
- Flexible schedule including AM and PM shifts, weekends and holidays
- Able to work a flexible schedule including AM and PM shifts, weekends and holidays
- Work as a team, assist all guests’ and employees’ needs and inquiries
10
Skills For Cashier / Order Taker Resume
- Ensure accuracy of guest name and room number of each order for delivery. Access all functions of the POS system in accordance to specifications
- Color vision is required to determine the different products used at rooms’ service
- Available evenings and afternoons
- Food and Wine knowledge
- The Order Taker also oversees the expedition of orders
- Time food orders correctly to ensure they come up at the proper time
- Make follow up calls to guest to inform about late delivery if needed
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