Outlet Supervisor Resume Sample
Dimitri Schuppe
49558 Collier Lane,
Philadelphia,
PA
+1 (555) 270 5070
Work Experience
Outlet Supervisor
07/2015
-
PRESENT
Los Angeles, CA
- Supervise and oversee operations in all Food and Beverage outlets
- Ensure customer satisfaction through promoting excellent service
- Anticipate guests’ needs and respond promptly to guests’ requests, ensuring guest satisfaction
- Assist with interviewing and hiring of new personnel according to Hotel policies and standards
- Assist manager with monitoring and providing feedback to staff on their performance and development and also assist in disciplinary problems and counsel associate according to Hotel standards
- Assist in planning and conducting monthly departmental meetings and Daily Shift Meetings (DSM)
- Assist with preparing weekly work schedules in accordance with staffing guidelines and labor forecast
- Adjust schedules throughout the week to meet the business demands
- Train and enforce standards in accordance with Standards Manual
Outlet Supervisor, Lakeview Lounge
03/2011
-
02/2015
Detroit, MI
- Experience in the hospitality industry and in management or supervisory role
- Manager Food Handler’s Certificate and TABC certificate required
- Results oriented with the ability to be flexible and to work well under pressure in a fast paced environment
- Russian or Arabic speaker preferably
- Assist with supervising, guiding, scheduling and training Food & Beverage Associates
- Ensure that Associates comply with tip-reporting requirements, uniform and service guidelines, and other policies and procedures
- Check on employees’ discipline, grooming standards and punctuality
- Check on guests’ satisfaction levels and properly handle feedback and follow-up
- Assist in employees’ development, counselling and resolving staff conflict
Outlet Supervisor, Walliser Stube
04/2006
-
09/2010
Houston, TX
- Help manage employees’ performance appraisals and performance logs
- Act as a member of one or more of the hotel’s internal committees, i.e. Social Committee
- Ensure the smooth running of the outlet to ensure highest guest satisfaction
- Supervise waiters assigned to that particular outlet
- Responsible for the waiters assigned
- Assist in implementing and controlling the control mechanism by
- Ensure that all-vital communication is recorded in written form
- Act as a member of one or more of the hotel’s internal committees, ie. Social Committee
- Supervise the Outlet team in all aspects of the department and ensure service standards are followed
Education
Southern New Hampshire University - Portsmouth Campus
2001 - 2006
School's Degree in Business Administration
Professional Skills
- Excellent customer service skills including the ability to diffuse upset customers, and significant experience in successfully diffusing challenging customer situations
- Excellent leader and trainer with solid motivational and teamwork skills
- Attention to detail and strong interpersonal skills to deal with diverse staff
- Excellent reading, writing and oral proficiency in English
- Develop and maintain a strong relationship with the leadership team at King Soopers and serve as point of contact for ticketing process
- Team player with innate ability to communicate effectively with diverse team of co-workers and supervisors
- Read, write, and communicate effectively with co-workers and patrons
How to write Outlet Supervisor Resume
Outlet Supervisor role is responsible for events, reporting, database, training, messaging, administrative, health, leader, communications, teamwork.
To write great resume for outlet supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Outlet Supervisor Resume
The section contact information is important in your outlet supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Outlet Supervisor Resume
The section work experience is an essential part of your outlet supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous outlet supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular outlet supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Outlet Supervisor resume experience can include:
- Experienced in all aspects of restaurants service
- Maintaining Restaurant cleanliness as well as ensuring all maintenance needs are looked after
- Assist in employees’ development, counseling and resolving staff conflict
- Oversee King Soopers ticketing processes and ensure daily tasks are completed
- Manage King Soopers staff requests within the ticketing system
- Display an active presence in our dining rooms and public areas, interacting with guests and colleagues
Education on an Outlet Supervisor Resume
Make sure to make education a priority on your outlet supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your outlet supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Outlet Supervisor Resume
When listing skills on your outlet supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical outlet supervisor skills:
- Seek out new ways to enhance service and increase profits through effective and innovative promotions and marketing opportunities
- Experience in a similar role from a reputed restaurant in a 4 or 5 star hotel
- Experience in a similar role from a reputed restaurant in a 4 or 5 star hotel
- Full Service Restaurant Experience
- Demonstrates Swissôtel way Standards in all interactions
- Food and Beverage service experience
List of Typical Skills For an Outlet Supervisor Resume
1
Skills For Outlet Supervisor, Piper s Resume
- Monitor and manage labour costs and expenses daily, with a focus on meeting and improving financial targets
- Ensure a clean and safe working environment, consistently promoting colleague health and safety
- Knowledge of computerized ticketing
- Ensure that the unique services of the Restaurant are well maintained e.g. by doing table checks
- Assist with daily accounting as needed
2
Skills For Outlet Supervisor, Lakeview Lounge Resume
- Monitor resources, ensuring the tools are available to deliver services that meet and exceed guest expectations
- Champion the ongoing professional development, and work satisfaction of all colleagues
- Ensure financial reporting is maintained and accurate
- Ensure that the outlet maintains a first class, positive visual impact including ambience, cleanliness, decor and service flow
- Set a positive example for Food & Beverage colleagues through exemplary dress, grooming and self-discipline and monitor colleague performance in these areas
- Inspect menus, cutlery, linen, china, and glassware & equipment/tools on a regular basis ensuring they are clean, well maintained and consistent
- Follow up on established training steps (MOS Checklists)
- Work in a fast pace environment and remain calm, focused, and productive
- Displays initiative and requires minimal supervision
3
Skills For Seasonal Outlet Supervisor Resume
- Completion of a Train the Trainer course is an asset
- Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests
- Ensure Guests’ satisfaction and handle all feedback accordingly
- Control stocks for daily use in the restaurant
- Follows Hotel’s telephone etiquette standards
- Ensures adherence to Swissôtel’s Code of Ethics
4
Skills For Outlet Supervisor, Walliser Stube Resume
- Examine food and beverage preparation
- Complete Outlet Supervisor daily tasks include orders and requests from overnight messaging system, inputting orders received into the Gift Certificate database
- Handle customer complaints and resolve customer problems
- Process Gift Card orders: key into database, fill cards, print invoices, match order form, and check all specifics; manage Gift Certificate invoices
- Create Loomis gift card report, close out day in database, which submits to RASC
- Maintain Gift Card inventory in the warehouse and notify when to replenish
- Handle pickup orders for office gift cards
5
Skills For F&B Outlet Supervisor Resume
- Neighborhood program -- sets up new accounts in database, label as reloadable
- Serve as a resource to complete special projects
- Execute a list of tasks to the best of your ability
- Use judgement to make decisions that aid food and beverage staff
- Identify tasks to be completed without need for direct supervision
- Hire, Train and/or Manage staff
- Execute lunch or dinner service as requested
6
Skills For F&B Outlet Supervisor, Epic Resume
- Perform tasks and assignments as assigned by management
- Food Handler and TABC certification required
- Create a sense of welcome and personalized service excellence for our guests
- Ensure appropriate performance management of colleagues in accordance with Fairmont standards, policies and procedures
- Monitor environment of restaurant and outlets (Restaurant, IRD, Bars)
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all
- Open Schedule Availability
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