Parking Manager Resume Sample
Mary Hermiston
529 Frida Center,
Detroit,
MI
+1 (555) 812 3769
Work Experience
Parking Manager
11/2015
-
PRESENT
Philadelphia, PA
- Leads the traffic control for the venue, specifically at the beginning and end of an event day. Works effectively with local traffic control enforcement agencies and vendors
- Moves throughout the venue and conducts lot inspections to monitor and take corrective action when needed. Provides guidance and improvement and implements necessary adjustments
- Manages all equipment and inventory for the parking department such as check-out and check-in of uniforms, vests, wands and radios
- Trains, supervises, counsels and disciplines parking staff for the efficient operation of the parking department
- Strong strategic thinking and creative problem-solving skills
- Position requires regular and recurring physical movement such as standing or walking for prolonged periods of time with occasional lifting and/or moving objects up to 50 pounds
- Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations
Os-parking Ops Manager
12/2012
-
09/2015
New York, NY
- Technical Skills - Pursue training and development opportunities; Strive to continuously build knowledge and skills; Share expertise with others
- Team Work - Balance team and individual responsibilities
- Written Communication - Write clearly and informatively; Present numerical data effectively; Able to read and interpret written information
- Change Management - Develop workable implementation plans; Communicate changes effectively
- Delegation - Delegate work assignments; Set expectations and monitor delegated activities
- Managing People - Include staff in planning, decision-making, facilitating and process improvement; Provide regular performance feedback; Develop subordinates' skills and encourage growth; continually work to improve supervisory skills
- Quality - Demonstrate accuracy and thoroughness; Looks for ways to improve and promote quality
- Safety and Security - Observe safety and security procedures; Determine appropriate action beyond guidelines; Report potentially unsafe conditions
- Valid state driver’s license
Manager Parking Services
06/2006
-
08/2012
San Francisco, CA
- Proficient in Microsoft Office and Outlook. Excellent typing and general office skills necessary
- Welcome and acknowledge all guests, anticipate and address guest’s service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Reports to the Airport Management and LAZ Parking - Airport Division & and regional management
- Responsible for adhering to all City and local government regulations and laws
- Responsible for revenue enhancement initiatives to increase profitability to the Airport
- Responsible for overall profitability of location
- Responsible for revenue and expense budgeting. Ensuring adherence and compliance by LAZ Parking personnel to all established policies, rules, procedures and regulations of LAZ Parking
Education
Keiser University - Lakeland Campus
2000 - 2005
Bachelor's Degree in Business Administration
Professional Skills
- Techniques and methods for organizing, prioritizing, assigning and monitoring work
- Assist in the auditing of daily cash transactions, ticket and validation controls and POS reconciliations
- Communicate effectively and meaningfully both in written and verbal form
- Cooperate with customers, residents, departments, and organizations
- Reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data
- Facilitating group discussions and building consensus using persuasive reasoning
- Interpreting, monitoring and reporting financial information and statistics
How to write Parking Manager Resume
Parking Manager role is responsible for training, auditing, security, payroll, education, events, government, software, general, parking.
To write great resume for parking manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Parking Manager Resume
The section contact information is important in your parking manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Parking Manager Resume
The section work experience is an essential part of your parking manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous parking manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular parking manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Parking Manager resume experience can include:
- Parking management experience of multiple locations is required
- Designing and implementing spot audit checks
- Training and coaching staff
- Managing budgets and allocating resources to achieve strategic objectives
- Providing consultation and serving as a department liaison
- Identifying program-related deficiencies and implementing solutions
Education on a Parking Manager Resume
Make sure to make education a priority on your parking manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your parking manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Parking Manager Resume
When listing skills on your parking manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical parking manager skills:
- Fluent bilingual skills desired
- Valid driver’s license required, with good driving record
- Be flexible and juggle priorities
- Administer an effective audit and risk assessment program of all parking operations
- Managing, planning, scheduling, training, and directing the activities of front line staff
- Supervising and evaluating staff performance
List of Typical Experience For a Parking Manager Resume
1
Experience For Os-parking Ops Manager Resume
- Review of Daily, Weekly, Monthly, and Annual financial and operational reports and verification of daily deposits versus revenue control system reports
- Responsible for revenue control integrity, including oversight of audits, consistency of processes and procedures, management of validation production process, control of petty cash/change fund and corresponding disciplinary actions for violations
- Ensuring that increased revenue, expense management, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the Airport’s expectations
- Responsible for service aspects of battery jump offs and tire air ups
- Prepare various reports and analytics for all areas under their purview
- Assist in the development of operation standards and policies
- Continually evaluate and make recommendations for various improvements and efficiencies, including but not limited to, procedures, standards, equipment, staffing, etc
2
Experience For Manager, Parking Services Resume
- Supervises parking staff on a daily basis
- Responsible for the resolution of customer complaints, interpretation of policies, rules, and regulations
- Responsible for integration, process quality improvement, and communication between various university departments, organizations, staff, faculty, students, and the community
- Assures compliance with all applicable laws, rules, and regulations pertaining to the operations of the department
- Assist the Director and Associate Director in the organizational workflow of the entire unit
- Develop, implement, and update policy documents
- Manage seasonal or hired staff as required by need or demand; provide direction and guidance for required administrative support
3
Experience For Manager Parking Services Resume
- Manages and administers the parking services program including on-street and off-street parking operations, regulatory enforcement and maintenance services; participates in long-range, strategic planning for program development, implementation and ongoing service operations
- Receives, reviews, investigates and responds to requests and complaints from internal and external customers and program stakeholders; plans and determines follow-up actions; oversees the implementation of streamlined operations, and program and service enhancements
- Meets with internal and external stakeholders to discuss initiatives, plan and coordinate projects, and review project status; identifies project requirements; reviews funding and expense allocation; prioritizes and implements new technologies; and evaluates project implementation
- Reviews and administers contracts for deck security and operations; drafts proposal requests; reviews capital improvement project needs; makes recommendations; reviews and approves Council agenda items; and delivers presentations to City Council and other program stakeholders
- Manages, reviews and administers assigned budget, funding and expense allocation
4
Experience For Parking Assistant Manager Resume
- Authorize exception transactions
- Modern office technology
- Primarily manage the day-to-day activities of the parking facility, including, but not limited to: ensuring appropriate customer interaction, supervising the completion of all opening / closing reports, processing bank deposits, scheduling staff, supervising attendants, preparing month-end reports, training of front line staff, reviewing of damage claims, and disbursing petty cash
List of Typical Skills For a Parking Manager Resume
1
Skills For Os-parking Ops Manager Resume
- Managing and overseeing projects, processes and functional operations
- Understanding of traffic planning and mobility
- Overseeing the implementation and adherence to quality assurance and standards
- Providing project/program management, organization and logistics coordination
- Monitoring compliance with applicable policies, standards, regulations and contracts
- Exercising political acumen, tact and diplomacy
- Job requires standing, stooping/kneeling/crouching/crawling, and lifting up to 10 pounds
2
Skills For Manager, Parking Services Resume
- Assist LAZ Parking’s Human Resources department with hiring, training, evaluating, and developing employees
- Responsible for all aspects of permitting, including ordering, allocations, and selling
- Monitors field operations of parking enforcement staff engaged in patrolling street routes to enforce the City’s parking ordinances
- Certified Administrator of Public Parking (CAPP) as issued by the International Parking Institute OR
- Certified Parking Professional (CPP) as issued by the National Parking Association
- Manages supervisory staff engaged in overseeing the Division’s parking enforcement program
- Submittal of monthly reports accounting for all car counts, monthly and outstanding revenues
- Responsible for all aspects of enforcement, including shift management and scheduling, daily operations, zone designation, and fleet management
- Assist in scheduling and the development of operational plans for campus events, including work with third party event or temporary staff
3
Skills For Manager Parking Services Resume
- Responsible for contracting and managing needed third party labor
- Responsible for assisting with oversight of special projects such as technology improvements, facility upgrades, and training
- Manage allocation and create strategic plans to optimize utilization in general/reserved parking lots utilizing metrics and current/future logistics
- Act in consulting role in regard to design aspects of new lots and parking structures
- Manage hardware associated with parking systems working with DTSS and Security
- Principles and practices of parking operations program administration and management
- Principles and practices of group facilitation and building consensus
- Forecast, model, and make assessments based on data points, parking allotment and employee population
4
Skills For Parking Assistant Manager Resume
- Be approachable and facilitate coaching conversations with employees
- Exercise sound judgment and discretion when, managing complex and sensitive issues
- Subject to pre-employment, post-accident or incident or reasonable suspicion drug and alcohol testing per UCD Facilities Operations Department Policies
- Maintain close liaison with and assuring complete cooperation with the Airport staff on matters of accountability, security and daily operational requirements
- Manage sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints
- Responsible for all aspects of access and revenue control gates, including but not limited to maintenance and management
5
Skills For Manager of Parking Resume
- Responsible for all aspects of meters and multi-space paystations, including but not limited to maintenance and management
- Responsible for preparing various weekly, monthly, quarterly, and annual reports
- Assist the Business Manager responsible for MSU Parking Services as needed
- Manage parking assets for three primary campus locations in Burbank, Glendale, and Prospect, and at leased facilities as needed
- Manage new parking software development and implementation process
- Manage/design traffic flow, signage, gate access, electric vehicle charging and other traffic requirements
- Ensure all parking related AutoCad drawings, data bases, documents (Tririga) are accurately maintained and updated
6
Skills For Parking Services Manager Resume
- Business methods, principles and practices
- Principles and methods of qualitative and quantitative research
- Principles and practices of procurement
- Principles and practices of conflict resolution
- Applicable federal, state and local laws, codes, regulations (based on assignment)
- Specialized equipment relevant to area of assignment
7
Skills For Parking Enforcement Manager Resume
- Knowledge of computer programs and applications with experience in word processing, spreadsheet, database and presentation software and the ability to track and analyze computer generated data
- Strategic Thinking: Analyzing the company’s competitive position by considering the market and industry trends, existing and potential customers, and strengths and weaknesses as compared to competitors
- Analytical Thinking: Approaches a problem by using a logical, systemic, sequential approach. Identifies many possible causes for a problem. Carefully weighs the priorities of things to be done
- CDL Class B with a P2 endorsement
- Administer, effectively plan, organize and direct a wide variety of facilities management and support services including developing strategic plans based on changing customer needs and resources
- Excellent written and oral communication skills, including experience in public speaking. Proficient in the application of various computer programs to enhance communication, gather key data/information, and assist in creating management decision-making tools and reports
- Establish and maintain effective and positive working relationships with, faculty, staff, students, visitors, affiliates and representatives from external agencies or organizations
- Extensive and comprehensive experience in scheduling work and implementing an effective quality assurance program
8
Skills For Senior Manager, Parking Resume
- Related industry/management experience
- Working knowledge of Microsoft Office including: Outlook, Word and Excel
- Reliable and able to work a flexible schedule including nights and weekends
- Self-starter who can work independently and problem solve
- Able to safely lift up to 50 lbs
- Intermediate User in Adobe Illustrator or similar "in design" software system
- Possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers, timely response and resolution of any customer complaints
- Able to lead, direct and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline
- Identify high potential employees to support the parkingoperations
9
Skills For Hospitality Parking Manager Resume
- Successful completion background check
- Manage the company’s quality control monitoring and safety programs and carry out supervisory responsibilities in accordance with company policy and applicable laws
- Identify maintenance issues and follow up on repair items
- Work closely with the client and their staff members for special events which includes monitoring the events calendar for any changes to the schedule and make sure appropriate staffing levels are achieved
- Ensure all Health and Safety procedures are followed at all time
- In a Management role
- Train and develop 10+ attendants. Schedule employees to ensure that all breaks are provided. Make recommendations to the Operation Manager on progressive discipline and manage the employee’s performance evaluations
- Evaluation, of daily, weekly and monthly revenue reports to Airport management
- Regular review of Secret Shopping Reports & Customer Survey results to ensure superior customer service standards are consistently being delivered by all LAZ employees
10
Skills For Evening Parking Manager Resume
- Promote “The LAZ Way” (Motto’s, Values & Practices)
- Possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints
- Review and approval of invoices and expenses
- Regular daily and weekly communication with approved representatives of the Airport
- Meet regularly with Airport management staff
- Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the payroll department to ensure pay data is completed properly; work with Human Resources Manager to ensure proper wage and hour compliance
- Responsible for assisting in the financial management of the parking facility, ensuring adherence to budget as it relates to staffing, scheduling and operational expenses
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