Partner Success Manager Resume Sample
General Morissette
6801 Gerlach Villages,
Philadelphia,
PA
+1 (555) 239 8097
Work Experience
Partner Success Manager
09/2016
-
PRESENT
Phoenix, AZ
- An external partner facing obligation: Partner success management
- An internal process & data management responsibility: Governance and Compliance
- Represent and be the expert of EMEAR’s Global Customer Success Portfolio & Strategy, accelerating through partners customer time to value and annuity sales motion
- Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE’s, and Cisco Capital counterparts
- Leverage comprehensive understanding of IT Enabling products and platforms to provide relevant adoption and technical recommendations to the IT Products & Engineering organization on solutions and enhancements customized to stakeholder’s business needs
- Navigate and advise on efforts related to complex business stakeholder’s requests or projects involving multiple parties and enterprise systems, escalating for assistance if needed
- Aptitude both for analyzing technical concepts and translating them into business terms, and for mapping business requirements to technical features
Junior Partner Success Manager
11/2010
-
08/2016
Phoenix, AZ
- Proactive outreach, responding to business partners’ questions and concerns allowing full potential of IT solutions to be realized
- Strong motivation to create a sustainable enablement program for the Emerging region with measurable outcome
- Broad social and cloud technology expertise, proficiency with Salesforce CRM technologies an advantage
- Understand your partner’s solutions and technology as they relate to Red Hat solutions
- Understand your partner’s solutions and technology as they relate to Red Hat products
- Deeply understand partners’ business strategy and goals
- Educate WRS leadership on how partner can or cannot advance WRS’ goals
- Drive the definition and management of success metrics in partnership with IT and Business Partners and ensure they are built into the solution or process in line with customer personas and workflows; Help shape new business models, opportunities and visual structures
- Collaborate with IT and business partners to define launch planning and timing; Assess and Address impact of IT changes to the Business Partners in collaboration with Organizational Change Management teams and jointly own the transition and delivery planning to meet business goals, capturing the highest value to use the solution with the least business disruption
Norton Partner Success Manager
07/2007
-
10/2010
Detroit, MI
- Serve as a key member of the ASEAN team in helping to drive the overall AWS partner strategy
- Develop a group of committed partners including a plan to recruit, on-board, educate and measure them in the region
- Develop and execute the strategic business development plan while working with key internal stakeholders (e.g. sales, marketing, legal, support, etc.)
- Work with specific prospects/partners to develop the business value proposition for using our services and solutions for the specific prospects/partners; educate and enable them for using AWS solutions
- Establish the business development pipeline by engaging with prospects and key customers
- Prepare and give business reviews to the senior management team regarding progress against budgeted plan and any potential roadblocks to closing new customers
- Develop long-term strategic partnerships in support of the market strategy
- Communicates company software’s current features, upcoming features and issues, outages or maintenance items, and also communicates customer feedback to the product managers for product improvement
- Coordinates and participates in periodic strategic account meetings and others as deemed necessary. This could include quarterly and annual business reviews, end-user trainings, focus groups, etc..
Education
University of Phoenix - Madison Campus
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong written and verbal communication skills , Excellent listening skills
- Strong written and verbal communication skills, Excellent listening skills
- Excellent interpersonal and executive-level relationship building skills
- Excellent and professional customer analysis, negotiation and influencing skills
- Resilience, self-driven, results orientation, and strong relationship building skills
- · Exceptional analytical skills and the ability to help partners examine metrics to ensure the utmost customer experience
- Computer experience/knowledge and can demonstrate toggling between windows, copy and paste functions as well as minimizing and maximizing windows
How to write Partner Success Manager Resume
Partner Success Manager role is responsible for interpersonal, listening, negotiation, reporting, retail, finance, training, integration, database, security.
To write great resume for partner success manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Partner Success Manager Resume
The section contact information is important in your partner success manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Partner Success Manager Resume
The section work experience is an essential part of your partner success manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous partner success manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular partner success manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Partner Success Manager resume experience can include:
- Detail-oriented with excellent follow-up skills; ability to work well in a fast-paced environment with constantly changing priorities
- Experience conducting executive-level meetings and discussions; strategic thinking skills
- Good networking skills (IP, load balancers etc.)
- Proven consultative approach and analytical skills
- Demonstrated experience in presenting, advocating and streamlining the relationship between Software Vendor and Strategic Service Partners
- Proven experience in leading Alliance partners
Education on a Partner Success Manager Resume
Make sure to make education a priority on your partner success manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your partner success manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Partner Success Manager Resume
When listing skills on your partner success manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical partner success manager skills:
- Time management and prioritization skills, managing multiple competing deadlines and objectives
- Demonstrated experience in establishing new partnerships, negotiating, and managing contracts
- · Robust mentoring skills to enable partners drive industry-leading renewal rates and generate new sales opportunities
- Prior experience working with Systems Integrators and Independent Software
- Proven software experience and awareness of Cisco solutions (i.e. Enterprise Networking, Security and Services)
- A demonstrated track record of successfully selling experience with a consultative approach too
List of Typical Experience For a Partner Success Manager Resume
1
Experience For Junior Partner Success Manager Resume
- Proven experience working in a high-paced environment and known as a leader who focuses on outcomes to drive the business requirements
- Superb organization and time management skills, self-discipline
- Authentic relationship skills that earn the confidence of others
- Maintains and promotes a shared knowledge base to make the partners’ onboarding and enablement experience best in class
- Strong Customer presence. Ability to gain and maintain customer’s trust quickly
- Individual coaching, mentoring and skill development of master distributor / master agent teams
2
Experience For Partner Success Manager, Asean Resume
- Sales, client services, or account management experience
- Demonstrated history of success -- let's see your awards and trophies!
- Demonstrated ability to balance a variety of metrics
- Contributing to exceeding account acquisition quota and targets within assigned Region
- Escalating issues raised by Global Partners to various internal teams, including Application Support, IT, Development, Product Management, etc
- Develop, implement and manage business-impacting relationship map for Veritas executives including CPO, Marketing and WFO (SVP, RVP, DM)
- Take lead on defining governance plan, establishing teaming agreements, non-disclosure agreements, and partner contracts as needed
- Evolve & track progress to development plans for meeting partner program, enablement, training, & certification goals
- Track, guide & enforce appropriate training and resource certification with each partner including support for new enablement programs
3
Experience For Norton Partner Success Manager Resume
- Help driving revenue and growing market share in defined territory
- Help duilding and maintaining the Cloud business plan and GAP plan for the region
- Work in a team environment with EMEA GSP team, all channel teams, ISO, marketing, sales engineering, product management and operational support teams
- Drive partner-led adoption growth through collaboration with Cisco Integrated Sales Organization, Field Marketing, individual BE’s
- Own partner success (enablement, governance, compliance, reporting) for assigned partners
4
Experience For Partner Success Manager, Indonesia Resume
- Evaluate new partners wanting to join the program (in conjunction with CSG team)
- Responsible for ensuring the quality of all partner enablement & partner self-service data within Salesforce systems
- Support owner retention efforts through smooth onboarding of Vacation Rental Owners
- Additionally sell our products to existing customers or prospects via inbound & outbound calls
- Deliver best practice and deep technical enablement training and content to top implementation partners focused on accounts in our market as assigned
- Conduct weekly forecasts, pipeline reviews, and quarterly QBRs with accurate measurement & tracking within Veritas systems
- Develop and implement a partner business/technical/Marketing strategy for assigned partner segment (Inside Sales)
5
Experience For Partner Success Manager for IBM Resume
- Define the Named Account Service Partner requirements in year one working with Sales based on demand, GEO needs and relationships
- Ensure that the new and existing partners are clear about their obligations to the overall governance of the partner program
- Manage new partners through the cycle of contract signature, certification, onboarding and GR to maximise CDK revenue opportunities
- Consistently exceeding the mark on metrics (targets, goals and/or strategic objectives) set by leadership and exceed specific targets with partners
- Additionally sell relevant products to existing customers or prospects
- A reputation for follow-up/persistence in challenging situations
6
Experience For Global Vegetable IT Partner Success Manager Resume
- Oversees and executes the implementation of Hootsuite Enterprise across partner organizations in conjunction with multiple stakeholders. Supporting partners’ channel development efforts by introducing them to our platform, products and services, processes and documentation
- Drives product knowledge accumulation, providing HS product demos, best practices, and presents new integrations with and for partners
- Total revenue growth per partner
- Understanding of the Partner’s strategies and goals to orchestrate Veritas resources (including Veritas Commercial and Enterprise reps) to maximize sales volume and profit goals within Partner
- Articulate the product critical capabilities as they apply to Partners’ and their end Customers’ business requirements
- Possess business acumen and be technically savvy to understand a customer’s business drivers and recommend a solution through our technology
- Maintain relationship with Salesforce Commerce Cloud Practice Lead at each Solution Partner, through regular cadence calls & other touch points to understand current team, capacity, projects, opportunities, support clients, & education needs
- Educate new partners on enablement methodology and governance programs
7
Experience For Partner Success Manager IT Enabling Resume
- Develop and enhance enablement programs
- Address concerns, frustrations, questions & help resolve or escalate as necessary
- Compile/analyse/present partner performance data on quarterly basis to partners as per established partner governance program
- Own, manage & drive partners to implementation certification
- Engage with Customer Success representatives as needed when client escalations / issues impact partner delivery or technical execution
- In eCommerce / Retail - and familiar with standard concepts, practices and procedures in software development in this context
- Self-starter / able to work independently
8
Experience For Emear GCS Adopt & Expand Partner Success Manager Resume
- Aptitude with data collection, compilation, analysis and presentation
- Establish performance goals in conjunction with owners, develop action plan, secure commitment
- Secure additional inventory over high demand and compression periods to satisfy traveler demand
- Results-focused and metrics-driven : demonstrate ability to work based on a variety of KPI metrics (targets, goals and/or strategic objectives) set by our leadership team
- Proficiency in English. Other languages as required, depending on location
- Diagnose and support the resolution of partner delivery issues In collaboration with Salesforce.org CSG, salesforce and salesforce.org support teams
9
Experience For Reseller Partner Success Manager Resume
- Collaborate on creating strategies to best track and prioritize enablement needs across the nonprofit and higher education markets based on an analysis of project delivery issues
- Collaborate with Salesforce.com and Salesforce.org to develop and deliver written, web-based, video, in-person, and other innovative best practice content related to upleveling Salesforce.org partner implementation delivery
- Deliver and coordinate best practice and enablement training for partner BootCamps, learning paths, and ecosystem wide learning management for nonprofit and higher education partners
- Leveraging strategic alliance team and alliance partners effectively
- Develop partner and customer certification content and modules as assigned
- Collaborate with Salesforce.org Technical, Product and Support teams to Identify and develop product integration content supporting best practice ISV Integration with Salesforce.org products
- Deep commitment to our philanthropic mission balanced with revenue generation through our social enterprise mission
10
Experience For Partner Success Manager Resume
- Highly motivated with ability to succeed in a collaborative, fast-paced environment
- Goal oriented with entrepreneurial self-starter drive
- Innate comfort and drive to achieve sales-focused metrics
- Additionally, promote and develop partners’ high engagement with HomeAway’s full suite of products to existing owners or prospects via inbound & outbound calls
- Results-focused and metrics-driven: demonstrate ability to work based on a variety of KPI metrics (targets, goals and/or strategic objectives) set by our leadership team
- Proficiency in Spanish and French
- Work closely with partners to have them adopt AWS technologies and address their customers’ needs for AWS technologies, through RFP support, customer engagement support, etc
- Develop the scope of partner competencies and manage training and certification with the corresponding teams · Pipeline management and extension for a predefined set of partner or customer segments
- Support the sales teams within their projects running with partners
List of Typical Skills For a Partner Success Manager Resume
1
Skills For Junior Partner Success Manager Resume
- Culturally aware and have good interpersonal skills; able to collaborate across different functional teams and internal stakeholders
- Leveraging strategic alliance teams and alliance partners effectively
- Sales skills; ability to drive the clients Converged/Cloud strategy towards solutions offered in the AWS portfolio
- · Proven software experience and awareness of Cisco solutions (i.e. Security and Services)
- Persuasive and cohesive written and verbal communication skills
- Be able to effectively optimise market analytics to maximise customer performance
2
Skills For Partner Success Manager, Asean Resume
- Developing and sustaining strong customer relationships by providing relevant data insight and direction
- Experience working with enterprise partners to develop and execute a partnering strategy, training, and joint sales and Go to Market (GTM) programs
- Understands and can demonstrate importance of building rapport, value based selling
- Identification and prioritisation of opportunities in the field. Help developing and driving strategies to win opportunities
- Effective pipeline creation, management and forecasting for the region, and owning updates on progress to regional leadership
- Demonstrate ability to lead and manage teams through influence while also functioning as an individual contributor / team member
- Experience working with channel and/or alliance partner programs with partners
- Experience supporting a technology product
3
Skills For Norton Partner Success Manager Resume
- Direct sales or business development experience in software, cloud or SaaS markets selling to C-level executives
- Experience consistently exceeding quota and goals
- End-to-end software testing knowledge & experience, required
- Experience working with channel and/or alliance partner programs
- · A solid understanding of customer success best practices and methodologies
4
Skills For Partner Success Manager, Indonesia Resume
- Significant experience in account management, business development and program management as well as working with SAP customers and partners
- Demonstrate ability to connect relationally with business and IT stakeholders
- Extensive channel and alliance experience in ASEAN is an essential requirement to be successful in this role
- Flemish/Dutch language is a strong advantage
- Fluent Czech and/or German languages are a strong advantage
- Build relationships with and strongly influence executive level decision makers
5
Skills For Partner Success Manager for IBM Resume
- BA / BS or equivalent education and relevant experience
- Extensive channel and alliance experience in Philippines is an essential requirement to be successful in this role
- Extensive channel and alliance experience in Thailand is an essential requirement to be successful in this role
- Extensive channel and alliance experience in Malaysia is an essential requirement to be successful in this role
- Extensive channel and alliance experience in Vietnam is an essential requirement to be successful in this role
- Knowledgeable across multiple functional areas such as software design & development, and user experience
- Experience with a focus on software products and technologies
- Change Management experience in a large, complex organization
6
Skills For Global Vegetable IT Partner Success Manager Resume
- Strong relationship-building esp. with external parties
- Project Management background & good understanding of PM methodologies
- Develop and sustain strong customer relationships by providing relevant data insight and direction
- Training experience and delivery
- Years of sales or account management experience
- Experience in Salesforce technical implementation or support role
- Identification and prioritization of opportunities in the field. Help developing and driving strategies to win opportunities
- Years of relevant sales or account management experience
- Relevant real‑life experience with hybrid cloud solutions (workload-defined private and public clouds)
7
Skills For Partner Success Manager IT Enabling Resume
- Ales experience (business to business, online or tourism/hotel sales - desirable
- Proven track record of successful customer negotiation and behaviour change
- Autonomous, self-motivated and a strong problem solver
- Supporting partner retention efforts through smooth onboarding
- Marketing or financial knowledge is advantageous
- Being the trusted liaison for VMware Cloud on AWS opportunities across the specific geography
- Converting partner leads into actionable opportunities
- Assessing potential partner marketplace per integration category and plan sign-up campaigns accordingly
8
Skills For Emear GCS Adopt & Expand Partner Success Manager Resume
- Educating partners on the self-service features available on HomeAway
- Keeping abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market
- Exploring white space and new routes to market for MindSphere
- Bring back to R&D and the Product Management team the customer feedback and influence future product direction
- Willing and able to work remotely and travel as required (approx. 50%)
- Being the trusted liaison for VMware Cloud on AWS opportunities across the specific districts
9
Skills For Reseller Partner Success Manager Resume
- Establishing performance goals with partners, developing action plans, securing commitment for adoption/usage
- Optimizing content, rate and availability to maximize booking conversion
- Securing additional inventory over high demand and compression periods to satisfy traveler demand
- Willing to travel in-country and internationally
- Proficient in creating and speaking to analytical and KPI reporting
10
Skills For Partner Success Manager Resume
- Assist in coordinating events, scheduling training, onsite visits, etc
- History of successfully developing and leading training and enablement sessions
- Consult with Partner on their opportunity pipeline, providing leads, working opportunities, and monitoring progress
- Actively involved in developing, administering and responding to partner and partner customer's satisfaction surveys on a regular basis
- Promote the SMA suite through writing technical white papers, publishing blogs, or contributing to customer success stories
- Functional understanding of key technologies and trends in the cloud domain; containerisation, software defined technology, hybrid cloud operating models, etc
- Track record of managing and selling to Enterprise Customers
- · 10+ years in the high tech industry recruiting and managing world-class partners
- Partner with Business Development on discovering and closing new opportunities
List of Typical Responsibilities For a Partner Success Manager Resume
1
Responsibilities For Junior Partner Success Manager Resume
- Excellent team player with strong collaboration and leadership skills
- Creates the optimal in-store experience for our customers and strategic partners. Innovate our in-store experience ensuring content can be used by all channels
- Understand the competition and use knowledge to effectively position Siemens MindSphere Partners to win
- Work experience in the telco industry and understanding of relevant terminology, offerings, and solutions
- Experience with telecommunication companies powering NFV with open source cloud software
- Past experience working with MSP
- Experience working in a multi-cultural global organization
- Experience in selling new services into new markets is desired
- Nonprofit and/or higher education technology strategy, CRM administration/strategy, operational, and/or related consulting experience
2
Responsibilities For Partner Success Manager, Asean Resume
- Training/delivery experience
- Monitor program effectiveness with Partners and with our Partner’s Customers and make recommendations for change as needed
- Strong ability to engage, motivate and manage technology partners
- Strong ability to present unique business value provided by our solutions to both a technical and non-technical audience
- Relevant sales experience in a B2C environment
- Demonstrate ability to work based on a variety of metrics (targets, goals and/or strategic objectives)
- Experience in Technology Solutions Sales
- Training and development provided to expand your career
3
Responsibilities For Norton Partner Success Manager Resume
- Working with creative services to develop and personalize existing sales collateral
- Sourcing and distributing creative to relevant teams in a timely and efficient manner
- Providing updates to clients on delivery of campaigns and reporting back any performance issues
- Attending client functions and meetings
- Functional understanding of key technologies and trends in the cloud domain; containerization, software defined technology, hybrid cloud operating models, etc
- Coordinate partner marketing and merchandising reviews with our top strategic partners in region
- Deliver well-qualified end customer opportunities via partners to the AWS field teams, drive them from beginning to closing
4
Responsibilities For Partner Success Manager, Indonesia Resume
- Develop the scope of partner competencies and manage training and certification with the corresponding teams
- Assist our Partners in their implementation projects by providing solution architecture, sizing and configuration reviews
- To meet those targets through professional diligence in meeting the needs of the partners and nurturing their growth in the program
- Oriented to action, agreeing on, and delivering upon, agreed actions both internally & externally
- Lead negotiations, coordinate complex decision-making process, and overcome objections to closure
- Achieve activity targets by contacting and discuss account performance with current customers as part of the sales improvement process
- Channel promotions / explain rules of engagement (date, SKU, reporting and payment, etc)
5
Responsibilities For Partner Success Manager for IBM Resume
- Competitive intelligence - provide feedback to Marketing and Sales
- Innovate and deliver a merchandising pack for each partner type in line with regional GTM strategy
- Optimize content, rate and availability competitiveness on the HomeAway sites to improve booking conversion
- Monitor account usage, analyzing patterns to determine whether partners behavior indicates a successful deployment and utilization of Barracuda MSP products
- Define the Named Account Partner requirements in year one working with Sales based on demand, GEO needs and relationships
- Continue to work on process for using Partners, when to engage and who to call in year one of program
- Attend various related Expos and Conventions in the Anime and Gaming industry
- Communicate with support, sales, product management, and engineering teams to advocate for partner needs
- Onboard strategic partners to ensure that their transition from sales and consulting to technical support is seamless
6
Responsibilities For Global Vegetable IT Partner Success Manager Resume
- Deliver against a set of specific goals for partner delivered services, establishing end customer success
- Support the defined set of AWS Technology and Consulting partners with their business in Germany
- Involve the account teams within their projects running with partners
- Provide in-depth technical expertise and recommendations following best practices and lessons learned from other implementations
- Actively participate on internal and external forums and communities, providing advice and best practices
- Customer facing role that includes, but is not limited to, issue resolution and escalation management at the technical, business owner and executive levels
7
Responsibilities For Partner Success Manager IT Enabling Resume
- Linux (RedHat, shell, scripting, config)
- Represent and be the expert of Customer Success Portfolio & Strategy, accelerating customer time to value and annuity sales motion
- Utilize and maintain an opportunity management and forecasting tool
- Drive partner and customer satisfaction by executing CX strategy
- The opportunity to work with a dynamic, driven and empowering team
- Organisational awareness: establish power-base mapping to sensibly act and plan in accordance
- Working with IT Distribution and master agents required
- Successful track record in growing distribution and master agent revenues
- Basic understanding of brand guidelines and brand management
8
Responsibilities For Emear GCS Adopt & Expand Partner Success Manager Resume
- Building profitable Partner ecosystems
- Elling into State & Local Government (SLG) market
- Create and manage pipeline and output metrics reporting
- Building profitable Partner, Alliance and/or Channel ecosystems
- Enable the education and training of partners on EchoSign
- Develop and manage short and long-range onboarding processes for various types of EchoSign partnerships
- Partner with Business Development on renewing long-term partner agreements
- Enable EchoSign CSM team to support customers utilizing Partner integrations and services
- Team with Finance to ensure accurate and timely invoicing to partners
9
Responsibilities For Reseller Partner Success Manager Resume
- The role of Partner Success Manager is to manage a group of accounts within the Partner channel, enabling the Partner to find and grow incremental revenue
- Maintain and grow existing baseline partner revenue
- Channel Business Planning
- Recognize buying signals
- Be aligned with the global strategy of defined Global partners and execute in Germany
- Prepare and run business reviews to the senior management team
- Strong business and technical acumen, with a demonstrated track of record of driving emerging/disruptive technologies like open source software, virtualization and Software as a Service delivery models
- Proficiency in English and a Nordic language
10
Responsibilities For Partner Success Manager Resume
- Develop and update Partner Profiles and Business Plans with interlock at Americas, Regional and District levels
- Help develop an enterprise account solution strategy at all levels – business units to C-suite
- Help develop and execute against a comprehensive account/territory plan
- Help accelerate customer adoption of VMware Cloud on AWS service
- Working with AWS/VMware account management, pre-sales teams to help drive alignment and knowledge of each Cloud solution and technologies to help facilitate broad growth in assigned region
- Individually identify, qualify and close Sales opportunities
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