Parts Advisor Resume Sample
Evan Orn
656 Willa Alley,
New York,
NY
+1 (555) 985 3772
Work Experience
Parts Advisor
02/2018
-
PRESENT
Detroit, MI
- Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service
- Communicate estimated parts ship and arrival time, including regular updates
- Exceptional communications skills, both spoken and written in English
- 3 yrs experience in the automotive industry
- Material service and distribution experience
- Accurately record parts transactions and data into Dealer Management System – attention to detail is critical, escalate any issues that need to be addressed to correct any inbound packaging. Issues from our internal and external suppliers
- Answer phone calls, emails and drive-ins on address any customer concern with the highest level of response and attention
- Proven work experience within the automotive industry, as well as material service and distribution experience
Wholesale Parts Advisor / Mercedes Benz
03/2011
-
08/2017
Phoenix, AZ
- Understand of basic automotive techniques related to repair and servicing of automobiles
- Notifying manager of out-of-stock parts or shop materials that need immediate attention
- Locating out-of-stock items from outside sources and submitting an emergency order, if needed
- Notifying the service advisor and the customer when special orders have been received
- Pulling orders for delivery to wholesale customers while ensuring proper tagging/labeling
- Following up on back-orders
- Assisting outside sales representatives with their orders
Parts Advisor, Cummins Sales & Service
01/2008
-
10/2010
Chicago, IL
- Verifying all internal requests for parts are billed on service repair order
- Receiving payment from retail customers or obtaining credit authorization
- Soliciting assigned accounts by phone
- Keeping front and rear counter areas clean and uncluttered
- Participating in all training programs that are made available through manufacturer or company
- Working knowledge of Dealer Business Process and Best Practice, DMS Systems , SAP, MS Office Suite
- Ensure the company’s time recording procedures are complied with
- Assist with cleaning the Parts Warehouse
- Ensure company vehicles are clean, tidy and legally maintained in line with Volvo Dealer operating standards and Volvo’s own image
Education
Montana State University - Northern
2003 - 2007
School's Degree in Automotive
Professional Skills
- Excellent communication skills and customer service skills either face-to-face or by telephone
- Work in a fast-paced environment, strong organization skills, problem-solving aptitude
- Excellent verbal and written skills and can excel in both telesales and customer facing roles
- Strong written and verbal communication skills as well as the ability to follow instructions required
- Excellent communication skills with a desire to do best for the customer
- · To have questioning, listening & information gathering skills
- Knowledge of logistic principles with well-developed SAP analytical and reporting skills
How to write Parts Advisor Resume
Parts Advisor role is responsible for customer, telesales, excel, training, english, credit, retail, procurement, purchasing, shipping.
To write great resume for parts advisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Parts Advisor Resume
The section contact information is important in your parts advisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Parts Advisor Resume
The section work experience is an essential part of your parts advisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous parts advisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular parts advisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Parts Advisor resume experience can include:
- Communicate effectively with customers and vendors via phone, in-person or email
- · To be able to effectively communicate to customers and colleagues both oral and written
- · Negotiation skills - gain agreement on proposed course of action (Win/Win)
- Ordering and receipting of goods
- Raising credits for goods returned
- Committed to achieving excellent customer relations and ensuring that customer’s expectations are met if not exceeded
Education on a Parts Advisor Resume
Make sure to make education a priority on your parts advisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your parts advisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Parts Advisor Resume
When listing skills on your parts advisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical parts advisor skills:
- Effectively handle multiple priorities, organise workload and meet deadlines
- Check and store deliveries, order goods, receipt goods, raise credits for good returned
- Ordering, receipting good, raising credits for good returned
- Ensuring that any customers complaints are dealt with speedily and effectively
- Proven knowledge and installation/repair experience of mechanical, electrical, A/C, refrigeration, heating, water heaters and LP within the RV Industry
- Experience with Bentley, Audi experience in the parts department
List of Typical Experience For a Parts Advisor Resume
1
Experience For RV Parts Advisor Resume
- Utilise all product promotions effectively to achieve specific targets set
- Oodles of communication and organisational skills
- Experience in an heavy equipment, truck or automotive related industry in a parts related position
- Warehouse and logistics experience considered an asset
- Experience gained from within the Volkswagen group is desirable
- Experience gained from within the VAG group is desirable
2
Experience For Wholesale Parts Advisor / Mercedes Benz Resume
- Take inventory, maintain records of goods received and keep perpetual inventory controls
- Previous experience in a Parts role within the Automotive industry
- Experience with Kerridge is an advantage
- Committed to achieving excellent customer relations and ensuring that customer’s expectations are exceeded
- Experience of being a star player in the motor industry
- · Have strong attention to detail and accurate record-keeping
3
Experience For Tech Counter Parts Advisor Resume
- Experience within BMW is desirable but not essential
- Previous experience in an Aftersales role within the Automotive industry
- Previous experience in a main dealer environment
- The desire to deliver jaw-droppingly good customer service, whether that be face-to-face or over the phone
- Experience gained from within the Jaguar Land Rover brand is desirable although not essential
- Documenting and supervising the condition of parts returned for credit including old unit cores and reporting damaged or unsuitable items to the Parts Manager
- Checking off and storing deliveries accurately
4
Experience For Parts Advisor, Cummins Sales & Service Resume
- Putting parts orders together for the workshop and for customers, offering advice
- Working closely with customers & building rapport both face-to-face and over the phone
- Taking a pro-active approach to selling additional parts or services to the customer
- Documenting the condition of parts returned for credit and reporting damaged or unsuitable items to the Supervisor
- Putting parts orders together to meet external customer requirements, or for the Workshop Technicians carrying out repairs
- Delivering parts to customers regularly (driver's licence required)
- Using market knowledge to create quotations for parts orders
5
Experience For At our Site Burlington, ON Parts Advisor Resume
- Delivering parts on occasion to customers
- Achieve sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
- Specify and fulfill pending parts orders for wholesale/retail/workshop customers including
- Maintain Parts Supersessions through regular updating of stock, purchase numbers, and Menus from old number to new number (when required)
- · To be pro-active in a selling role
- · Checking the parts required for customers on the daily van route
- · Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed
6
Experience For Parts Advisor Hall Ford Resume
- Receipt and processing of customer orders and quotes from a variety of different channels
- Work on a rotating roster
- Willingness to learn and ability to grasp new ways of working efficiently
- Obsolescence and Buy Back treatment – scrapping, returns etc
- To maintain at all times an exceptional standard of housekeeping within the Parts department
- Monitor backordered items of pending orders for follow-up with customer,
- Maintain existing wholesale / retail customer parts accounts and develop/capture new customers
- Pick up and deliver parts using van and/or trailer
7
Experience For Parts Advisor / CSR Resume
- Be the contact point for the winter tire program, that includes registration in Dealer Management System according ETA (est. time arrival parts) etc
- Attend training or development activity that is made available
- Assist with housekeeping of the Parts Department and Stores
- Utilise parts system, labelling materials with reference numbers for correct identification
- Adhere to performance metrics including: CSI, department goals
8
Experience For PDI Parts Advisor Resume
- Workshop and Bodyshop parts interpretation using electronic parts catalogue and other resources
- Inventory control to maintain stock levels necessary for workshop function, including regular stock counts
- Back counter parts person –serving workshop technicians (main role)
- Maintain and perform top-level professional integrity and appearance as a parts advisor
- Accurately record parts transactions and data into the Dealer Management System – attention to detail is critical, escalate any issues that need to be addressed to correct any inbound packaging. Escalate important issues from our internal and external suppliers
- Answer phone calls, emails and drive-ins to address any customer concerns with the highest level of response and attention
9
Experience For Apprentice Parts Advisor Resume
- Create, receive, stock all PO’s from factories and distributors
- Lift up to 50 pounds, walk and stand for most of the shift
- All Liebherr Canada positions: Safe Work Practices Customer Service Oriented Professional Demeanor Proactive Computer Literacy Sense of Urgency Interpersonal Skills
- Participate in workshop production/customer service administration team meetings
- To be at all times have a flexible approach to work commitments
- To be at all times open and honest
- To be at all times supportive of colleagues both in company and Distributor Organisation
- To be able to learn to competently use GDS and associated software & systems
- Actively supports company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
10
Experience For Delivery Driver / Parts Advisor Resume
- Works together with colleagues to support the achievement of increased profit and sales
- Ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the jobholder’s immediate supervisor
- Achieve personal KPI‘s and revenue objectives with target customers
- Accurately identify parts to meet the customer sales requirements
- Identify and leverage potential sales opportunities within customer base
List of Typical Skills For a Parts Advisor Resume
1
Skills For RV Parts Advisor Resume
- Communicate effectively in stressful situations and deal with difficult customers
- To be able to effectively communicate at all levels both written and verbally internally as well as externally
- Advanced PC skills and computer literacy with respect to MS Office Suite Products
- Proven experience of being able to absorb technical info quickly, an interest in trucks
- Mining experience is essential
- · Ensuring procedures are properly carried out for the ordering of goods and receipt
- · Flexible and positive approach to changing circumstances and changing priorities
- Committed to achieving excellent customer relations and ensuring that customer's expectations are met if not exceeded
2
Skills For Wholesale Parts Advisor / Mercedes Benz Resume
- Committed to achieving excellent customer relations and ensuring that customer’s expectations are met
- Experience in a supply/parts role preferably in heavy industrial equipment or mining industry
- Demonstrates meticulous attention to detail and accurate record-keeping
- A full and valid UK driving license is desirable
- A full and valid UK driving license
3
Skills For Tech Counter Parts Advisor Resume
- Follow procedures for the ordering and receipt of goods
- · Ensure that procedures are correctly carried out for the ordering of goods and their receipt
- · Ensuring that all goods received are checked and binned accurately
- · Ensuring that credits are properly and accurately raised for goods returned
- · To maintain a good standard of housekeeping within the Parts department
4
Skills For Parts Advisor, Cummins Sales & Service Resume
- · Effective selling techniques
- Valid driver’s licence, clean driving record and insurable
- Valid driver’s license, clean driving record and insurable
- A valid Driver's License is a requirement
- Actively demonstrate the site safety systems and standards through personal actions and goals
- Strong knowledge and application of site safety, health and environmental regulations
- Previous parts advisor experience in an automotive dealership setting, required
5
Skills For At our Site Burlington, ON Parts Advisor Resume
- Experience using CDK and ADP systems, required
- Raise credits accurately for goods returned
- · Ensure that invoices/credits are properly and accurately raised for goods supplied or returned
- · Friendly and helpful nature with the desire to deliver excellent customer service
- Effective TMA/Warranty storage, returns and follow up to eliminate rejection costs
- Takes inventory, maintain records of goods received and keeps perpetual inventory controls
6
Skills For Parts Advisor Hall Ford Resume
- Locating and purchasing parts as authorised by the parts manager ensuring that the best possible terms of business are obtained
- Maintaining the parts merchandising display highlighting any current promotions
- Providing advice and guidance relating to part suitability and use
- Receipting in and correctly locating all stock orders
- Allocating and returning VOR stock in a timely manner
- Understanding of basic automotive techniques related to auto repair and servicing
- Working knowledge of Dealer Business Process and Best Practice, DMS Systems, SAP, MS Office Suite OR fast at learning new software
- Ensuring that all deliveries are placed into stock ensuring that any sold are dispatched to the appropriate customer or department
- Arranging for parts stock returns, ensuring that appropriate credit documentation is raised and actioned and that stock records are amended
7
Skills For Parts Advisor / CSR Resume
- Maintaining and ordering stock
- Assisting with the provision of required parts
- Coordinating discrepancy returns
- Assisting as required with regular stock checks and annual stock audits
- Generating stock proposals
- Working knowledge of CDK
- Advising Workshop on parts supply time frame
8
Skills For PDI Parts Advisor Resume
- Taking orders from the Workshop and Mobile Vans
- Checking Job cards for Parts issued
- Developing and maintaining professional relationships with all customers to gain new and repeat business
- Working knowledge of computers, including the ability to easily learn new programs
- Working knowledge of computers, including the ability to efficiently learn new systems
- Using the companies computer systems / programmes
9
Skills For Apprentice Parts Advisor Resume
- Monitor incoming ordered items and process them to add to pending outgoing orders,
- Responsible for ordering, issuing and managing stock control on a wide range of vehicle parts and accessories
- Correctly cleaning, packaging and return of Core materials to suppliers
- Assist customers by answering questions, introducing to an estimator or other assistance as requested in a quick, friendly and professional manner
- Notify Supervisor of fulfillment problems of pending or outgoing orders,
- Add FedEx shipping charges to invoices before submitting for payment process
10
Skills For Delivery Driver / Parts Advisor Resume
- Support Center's annual physical inventory of spare parts on hand by counting and reconciling parts stock
- Communicate estimated parts ship and arrival time, including providing regular updates
- Knowledge of parts, tools and materials used in the maintenance and repair of vehicles, including automotive equipment and servicing methods
- Previous working knowledge of Oniqua Analytical Suite (OAS) Inventory
- Sound knowledge of supply management procedures including inventory management and contract supply arrangement
- Hours: During the week:12:00 - 9:00 p.m. and Sat from open till 6:00 p.m
- Accurately compile parts from job cards for repairs being carried out by the HGV Technicians in the workshop
- Create initial stock picking list
List of Typical Responsibilities For a Parts Advisor Resume
1
Responsibilities For RV Parts Advisor Resume
- Good clear communication skills, both verbally and written
- Effectively communicate estimated parts ship and arrival time, and provide support for technical parts questions
- Safety Awareness - Ability to identify and correct conditions that affect employee safety.SKILLS & ABILITIES
- Functional Skills Level 1 and 2 Maths and English
- Proven experience of stock control procedures
- Experience in parts and stock control, experience in motor parts desirable
2
Responsibilities For Wholesale Parts Advisor / Mercedes Benz Resume
- Previous experience working in the motor trade/warehouse environment
- Hourly rate is negotiable depending on experience
- The ability to prioritise complex tasks
- Prioritize and efficiently manage a high volume of work, and meet deadlines
- Experience in the automotive industry
- Check quantity and condition of goods received against invoices and purchase orders
- Experience with DMS Systems and MS Office Suite
3
Responsibilities For Tech Counter Parts Advisor Resume
- Experience in the automotive industry, ideally in a parts and/or distribution environment
- Previous parts advisor experience, at least 1 year
- Previous parts advisor experience, required
- European Car/ ADP-CDK / Dealership Parts Counter Experience is required
- Previous parts experience, Required!
- Previous Automotive Dealerships/Parts experience is Required
- One year previous parts advisor experience, required
4
Responsibilities For Parts Advisor, Cummins Sales & Service Resume
- Previous dealership parts advisor experience, required
- One (1) year of RV experience or related fields to qualify
- HGV/Motor industry experience desirable
- Building rapport with customers face to face and over the phone, pro-actively selling parts or services
- Inputting accurate stock records into company system
- Checking parts against the original order
- Completing efficient returns of non-required parts
- Familiar with the installation and repair of RV accessories including awnings, antennas, satellites, leveling systems, and towing systems
5
Responsibilities For At our Site Burlington, ON Parts Advisor Resume
- Communicate estimated parts shipping and arrival times, providing regular updates
- DCH AUTO GROUP Learning Center
- A passion for people and being an inspirational team player
- Enjoy working together with colleagues to support the achievement of increased profit and sales
- Proficient in diagnosis of all RV coach systems to include: A/C, refrigeration, heating, water heaters, electrical and LP
- 33 days’ holiday including bank holidays
- Maintain own product knowledge and awareness of competitor activity
- Receive stock, pick, ship and transact parts to support the needs of Tesla’s Technicians. Internally as well externally
6
Responsibilities For Parts Advisor Hall Ford Resume
- Receive deliveries, mark off and store parts in stockroom
- Locate, label parts and maintain stock inventory
- Discuss use and features of various parts with customers, based on knowledge of trucks and buses
- Produce parts quotations for customers
- Pick up or deliver parts on occasion
- Proactively sell parts and promotions to customers
- Return missed phone calls and emails promptly
- Run stock replenishment routine for new location
- Maintain Stock replenishment levels at customer locations
7
Responsibilities For Parts Advisor / CSR Resume
- Identify parts in stock which carry surcharges / core charges and determine expiry dates
- · Ensure Customer orders are taken and supplied to the correct specification
- · Ensure warranty claim, VCM and special claims are reconciled correctly
- · Ensure the accuracy of perpetual inventory stock counts
- · Documenting and supervising the condition of parts returned for credit including old unit cores and reporting damaged or unsuitable items to the Parts Supervisor
- · Work in accordance with Volvo Group UK standards of health, safety, quality and environmental care
8
Responsibilities For PDI Parts Advisor Resume
- · To be able to modify your approach in specific circumstances to ensure a positive outcome
- · To be able to identify customers’ needs & propose appropriate solutions
- · To always conduct yourself in a professional manner
- · To be able to remain calm and patient in a dynamic business environment
- · A proactive approach which ensures that customer’s expectations are met and exceeded
9
Responsibilities For Apprentice Parts Advisor Resume
- Provide parts price quotations and parts availability including delivery timing to Center's retail/wholesale customers, MBUSA dealer partners and to Center's (internal) workshop
- Automotive or similar experience is highly valued
- Interact with the staff to coordinate parts for vehicle repair and service
- Interact with the Parts Team to coordinate parts for vehicle repair and service
- Order parts from suppliers based on Parts Department and customer requests
- Order parts from suppliers based on department and customer requests
- Answer telephone and greet customers in a friendly and professional manner
10
Responsibilities For Delivery Driver / Parts Advisor Resume
- Interact with the Service Team to coordinate parts for vehicle repair and service
- Order parts from suppliers based on Service dept. and customer requests
- To optimise efficient Parts supply to the Parts departments retail counter, van delivery service and workshop counter
- Carry out perpetual parts inventory check as required
- Order parts from suppliers based on customer requests
- Interact with the PartsTeam to coordinate parts for vehicle repair and service
- Order parts from suppliers based on Service Department and customer requests
- Manage customer relationships via telephone and email to drive parts sales and superior customer service
- Ensure coverage of Center's parts telephone hotline and email inbox by responding to all inquiries same day in support of seizing potential parts sales opportunities
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