Parts Specialist Resume Sample
Kevon Nienow
1193 Macie Lights,
San Francisco,
CA
+1 (555) 950 1300
Work Experience
Quality & Training Parts Specialist
06/2016
-
PRESENT
Dallas, TX
- Prior experience with parts inventory management required
- Experience with Maintenance or Vehicle Mechanics helpful
- Valid CO Driver’s License required
- Proficient in Microsoft Office Suite, particular emphasis with Excel spreadsheets
- Regularly lift up to 75 lbs, and over 100 lbs with proper tools
- Prior AS400 and/or Coupa experience helpful
- Strong computer and keyboard skills to complete work (i.e. parts look up, invoicing, etc.)
- Possess a strong work ethic and positive demeanor
- Willingness to learn from co-workers and train new team members as necessary
Parts Specialist / Cashier
12/2009
-
04/2016
Dallas, TX
- Process incoming quotes and orders from dealer’s direct sales customers
- Check account status and update account information, enter new customer data into the system
- Support dealers and customers in helping to identify and quote parts
- Order processing (quoting, order entry, P.O. receiving and invoice processing)
- Filing (keep customer files, sales orders, invoices and credit card receipts)
- Credit card processing (process credit card purchases via online credit card system)
- Customer service (take incoming phone calls)
- Gross margin and sales revenue improvement
- Complexity Reduction – SKU count reduction
Technical Support Parts Specialist
09/2005
-
09/2009
Chicago, IL
- Service part availability prior to product launch
- E-Commerce business share >= 25%
- Majority of time is spent in a general office environment. Potential physical demands include, but are not limited to: sitting, standing, walking. Potential sensory demands include, but are not limited to: hearing and seeing
- The role requires frequent bending, stooping, lifting and moving objects weighing up to 50 pounds; and the physical capability to start, transport, and operate various types of powered equipment
- Familiarity with parts and accessories vendors
- Maintains appropriate levels of inventory to ensure accuracy with orders
- Monitors daily parts traffic and receives parts of installations/inspects vehicle to ensure proper parts are ordered
- Keeps units and equipment secure from weather
Education
Whitworth University
2001 - 2005
Engineer's Degree in Engineering
Professional Skills
- This function requires excellent negotiating skills supported by strong written and verbal communication skills
- This function requires strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment
- Extensive computer skills (Microsoft Office products) with accurate data entry skills
- Good time management (organizing, planning, prioritizing) skills
- Strong written, oral, and interpersonal skills. Ability to communicate information clearly and concisely ensuring customers’ comprehension
- Excellent customer support skills encompassing the “Customer Support Excellence” philosophy and standards
- Excellent customer support skills encompassing the “Customer Suppor
How to write Parts Specialist Resume
Parts Specialist role is responsible for customer, organizational, engineering, research, computer, credit, retail, finance, training, database.
To write great resume for parts specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Parts Specialist Resume
The section contact information is important in your parts specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Parts Specialist Resume
The section work experience is an essential part of your parts specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous parts specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular parts specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Parts Specialist resume experience can include:
- Understanding of engineering fundamentals and project management skills
- Exceptional organized skills and flexibility working in a fast paced setting
- Customer service client skills which include an understanding and ability to reference service manuals and engineering drawings
- 1) Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers
- This function requires innovative problem solving, research and analytical skills
- Three (3) years of experience working in the automotive parts field ordering and issuing parts
Education on a Parts Specialist Resume
Make sure to make education a priority on your parts specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your parts specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Parts Specialist Resume
When listing skills on your parts specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical parts specialist skills:
- Effective communication and presentation skills, including the ability to simplify and communicate complex topics to internal and external stakeholders
- Excellent organizational skills, efficient and detail-oriented
- This function requires strong data entry & computer skills
- This function requires strong interpersonal skills
- Experience: Not prior work experience required
- Excellent in interpersonal skills and team work
List of Typical Experience For a Parts Specialist Resume
1
Experience For Quality & Training Parts Specialist Resume
- Responsibilities include, but are not limited to, customer communication, identifying their needs, preparing proposals and entering orders
- Assistance with Key Account customer by keeping accurate records of open purchase order dollar amounts, tracking, and invoicing through customer payment portal
- Work within a computer software program for the purpose of locating, receiving, and issuing parts
- Resolve all key / lock cly escalations, update SM9.3 and customer as per Level Two Metrics and assign correct SDC coding for reporting
- Be the liaison with the engineering team controlling the parts catalog with regards to creation and amendment of parts records
- Assistance in implementing and reviewing Suppliers Direct Margin Strategy by supplier and at the item level
- Provide customer service according to defined standards. Respond to and resolve issues/problems, order replacement parts/products using Sears systems
- Work with marketing to develop a plan for aftermarket sales opportunities via email marketing campaigns
2
Experience For Parts Specialist / Cashier Resume
- Assemble customer orders from stock and place orders on pallets and shelves, or convey order to packing station/shipping area
- Have an important role in Product maintenance work governing the Spare part offering
- Be responsible for implementing and maintaining the data quality of master-data for spare parts
- Responsible to create an attractive spare part offer including packaging for spare parts
- Work with simple mathematical figures and calculations such as adding, subtracting and percentages, and to apply other forms of math when required
- Complete benefits plan including RRSP Matching
- Offer ad‐hoc training on parts reference materials, procedures, or cataloging tools as the situation dictates
3
Experience For Vehicle Parts Specialist Resume
- Ensure that all customer interactions are according to the available working procedures
- Analytical and conceptual thinking; using logic and reason, creative and strategic
- Managing parts inventory and/or packaging supplies
- Overseeing vendor management and purchasing
- Flexibly to work sporadically out of the normal working hours, depending on emergency and last minute request
- Researches products and fitment information using OE factory parts data, cataloging and other resources
- Proficient in the use of SAP for purposes of order entry, procurement, tracking of orders, and invoicing
- Review parts information on repair orders for billing
4
Experience For Technical Parts Specialist Resume
- Pick and Package orders for local pick up as well as outside shipping
- Correct and maintain parts inventory using SAP through Cycle Count
- Take all necessary steps to correct the condition that originally caused the technical parts concern thereby eliminating any reoccurrences
- Create proposals for spare parts and repair inquiries ensuring the correct parts, lead times, prices and terms are used for the quote
- Management of the Return Material Authorization (RMA) process for customer sending hardware to be repaired
- Assistance with new model planning
- Review of engineering design changes
- Assists in warranty processing, scrap, shipment etc
- Assists parts manager with inventory control and stocking levels
5
Experience For Technical Support Parts Specialist Resume
- Arranges servicing for back ordered items
- Manually force parts sale invoicing for cash customers
- Assists parts sales specialists and warehouse specialists in the processing of orders and back orders
- Maintains up-to-date documentation relating to parts and accessories
- Participates in job related training exercises when appropriate or necessary
- Assistance in conducting analysis on sales, profit, price, cost, customer and competition
- Thorough follow-up on all leads generated in the marketing process
- Identify and communicate parts / vehicle information for ordering
6
Experience For Parts Specialist Ground Support Equipment Resume
- Complete cash balance sheets accurately, practice option and add-on selling techniques
- Responsible for following SAP procedures
- Responsible for following safety and environmental procedures. Procedures can be found on our company intranet
- Daily interaction with dealers and field staff to answer inquiries regarding parts availability, order status, etc
- Know, understand and comply with Hiab’s Operating and Technical Procedures and Workplace Instructions
- Coordination and implementation of parts e-commerce projects & efforts including timely progress reports and evaluation
7
Experience For Worldpac OE Catalog Auto Parts Specialist Resume
- Cross functional collaboration to define standards for naming practices parts descriptions
- Work with marketing to develop a plan for paid Search & SEO for e-commerce brand development
- Execute online marketing campaigns for web content in an efficient, accurate, and timely manner
- Work with web developer for troubleshooting
- Assist with managing parts inventory; Maintain necessary records in the parts department
- Work closely with our customers to provide the most up to date, part(s) technical, and shipping information
- Daily interaction with dealers and end users to answer inquiries regarding parts availability, order status, etc
8
Experience For AP Nuclear Parts Specialist Resume
- Research parts using manufacturer part books, supplier catalogs, phone contact, OEM and supplier websites
- Performs building maintenance when necessary
- Select and manage spare parts within the New Product Development projects creating Spare part BOMs and oversee IPL work
- Drive initiative to improve the spare part assortment. Support the global price department with technical information for optimal spare parts pricing
- Knowledge of purchasing contract practices and procedures
- Comprehensive benefits plan including 401(k) with generous company match
- Basic knowledge and understanding of metal detectors and x-ray equipment beneficial
- Ensure that all required computer including Internet and phone system interactions are fulfilled
- Provide technical specification and/or warranty information assistance to repairing partners and customers
9
Experience For Transit Fleet Technician & Parts Specialist Resume
- Provide parts assistance to repairing partners and customers
- Handle all complaints during coordination
- Able to use a computer and keyboard to complete work (i.e. parts look up, invoicing, etc.)
- Creates catalog look ups / application sets meeting WORLDPAC catalog form, function and style objectives
- Understand and follow federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, ETC
- Advanced proficiency in Microsoft Office including Excel, Word and Power Point
10
Experience For Process Technician / Parts Specialist Resume
- Willingness and ability to work extended hours, including overtime and weekends, and travel up to 30% to domestic and international sites
- 3) Updates Pricing for all parts in all locations
- Northern Living Allowance
- Help manage a small inventory of service only parts
- Provides On Call parts services for technicians and customers after hours and weekends
- Provide support in other warehouse related tasks when requested
- Process and ship cores and warranty returns
- Assume responsibility of open dialog with factories
- Research CICSGA, ETKA, ELSA Web, EPIS, KVS, VW/Audi Hub and any other available resource
List of Typical Skills For a Parts Specialist Resume
1
Skills For Quality & Training Parts Specialist Resume
- Outstanding communication skills, written and verbal, as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
- Work efficiently in a fast-paced environment and be detailed-oriented with good organizational skills
- A great attitude and proven ability to be an effective communicator, team player/collaborator, and problem solver
- Multi-task and demonstrate strong work ethics with a professional and cooperative attitude
- Thoroughly skilled on MS Office applications (Word, Excel & Outlook), including ability to handle word processing and spreadsheets in an efficient manner
- One year of experience handling a high volume of inbound calls or working in a customer support role
2
Skills For Parts Specialist / Cashier Resume
- Experience handling a high volume of inbound calls or working in a customer support role
- A demonstrated understanding of market positioning both from a financial and product standpoint.
- Proven record of success in customer-facing roles and in providing customer services
- Skilled in operating a personal computer
- Operate a personal computer and an automated purchasing/inventory management system
3
Skills For Vehicle Parts Specialist Resume
- Work with and evaluate the effectiveness of purchasing contracts
- Experience from R&D, Product Management or forestry /commercial lawn & gardening
- Work experience in spare parts handling
- Experience using a computerized inventory system in the automotive field
- Able to work through conflict and use effective problem solving techniques
4
Skills For Technical Parts Specialist Resume
- Able to develop & maintain effective working relationships with customers and co-workers
- Visionary thinking with a strong sense of curiosity and ambition
- Experience in a procurement, production control, or engineering capacity
- Experience in a manufacturing/automotive environment
- Experience in automotive equipment and servicing methods
- Support the user experience including site navigation and content development
- Experience with computerized office systems and software (i.e., Microsoft Office Suite, Microsoft Outlook)
5
Skills For Technical Support Parts Specialist Resume
- Experience in a customer service sales environment
- Experience with automotive parts is desirable
- 2 years of experience as a CSR in a call center
- Strong parts technical knowledge of VW and Audi products and catalogs
- Experience in retail or wholesale automotive
- A two year technical qualification in electrical or mechanical subject or equivalent experience in a technical role
- Objective assessment of priorities within one’s own list of projects and initiatives
- Experience in parts customer service or technical help desk
- Keep good notes and historical information
6
Skills For Parts Specialist Ground Support Equipment Resume
- Prioritize workloads, focus, eliminate errors, and maximize efficiency
- Experience from after sales work
- Hands-on experience from repair-shop work
- Experience with parts look-up
- Computer savvy - skilled in the use of software & ability use multiple systems at one time
- Proven ability to maintain a continuous inventory and to keep accurate records
- Strong leadership & autonomy’s level
- Two to 3 years experience in bus or truck parts
- Strong leadership & autonomy level
7
Skills For Worldpac OE Catalog Auto Parts Specialist Resume
- Strong technical aptitude and/or technical knowledge
- Industrial equipment/automotive retail parts sales/customer service experience
- Improve the customer experience
- Outdoor power equipment and/or industry experience
- At least three years’ experience in bus or truck parts
- Skilled with the use of computer applications (e.g. Word Doc, Excel) and systems (e.g. MES)
- Direct Transit or Heavy Duty Fleet repair experience required
8
Skills For AP Nuclear Parts Specialist Resume
- Computer literate with strong attention to detail
- Operate a Point of Sale "(POS)" system to record customer transactions
- Incoming calls: dealers call in with orders, questions on how to navigate the parts ordering website/placing parts orders, and general questions
- Working knowledge of REX, JD Edwards, PIM, BI Portal, Data Warehouse reporting
- Processing orders and pulling parts needed for the production department installation requests
9
Skills For Transit Fleet Technician & Parts Specialist Resume
- Entering special orders and internal ordering as required
- Researching part pricing
- Looking up parts in the Husqvarna system to satisfy customer inquiries
- Stimulating work environment in constant motion
- Working knowledge of distribution systems and equipment
- Developing parts sales campaigns for the Princeton dealer network
10
Skills For Process Technician / Parts Specialist Resume
- Assisting Princeton sales team with parts sales data for dealer development
- Perform all required tasks including lifting, stooping, bending and working in tiring and uncomfortable positions
- Process of customer spares and repairs orders interfacing with engineering, sourcing and purchasing as necessary
- Actively participate in the constant development of the team including its working procedures and its working environment
- Update and maintain the records in the quoting system (SFDC) to enable accurate tracking and forecasting of opportunities
- Provide support in implementing and monitoring the internal pricing controls designed to avoid erosion to the direct margin
List of Typical Responsibilities For a Parts Specialist Resume
1
Responsibilities For Quality & Training Parts Specialist Resume
- Proficient Microsoft Word, Excel, and PowerPoint Skills
- Prior industrial equipment/automotive retail parts sales/customer service experience
- High level of automotive parts and service experience
- Provide the proper parts to the service department in a timely and cost effective manner
- Multitasking in multiple systems
- Understanding and working knowledge of profit/loss accountability
- Respond to pricing inquiries
- Interface with other VW / Audi teams and external sources as required
2
Responsibilities For Parts Specialist / Cashier Resume
- Document all research and communications of the technical parts concern in SM9.3 as per Level Two metrics to ensure a complete data trail for future reference
- Contact and advise the customer throughout the research phase, updating them as per Level Two metrics and notifying the customer when the concern has been resolved
- Close the SM9.3 incident only after the vehicle has been repaired and any catalog corrections have been made
- Understand and be responsible for the parts process from inquiry to remittance
- Accept customer spares order in accordance with the correct terms and conditions
3
Responsibilities For Vehicle Parts Specialist Resume
- Track on time delivery of your orders and escalate when there are concerns
- Be the liaison with the technical support team and centers of excellence to identify parts and obsolescence solutions
- Be the liaison with internal company suppliers
- Factory design change review
- Coordination of spec control related logs
- Support to other SPPC groups with design level/application issues
- Interchangeability and countermeasure support
- Draw and understand blueprints
4
Responsibilities For Technical Parts Specialist Resume
- Participates in the elaboration of the parts area “set up” in the new branch
- Responds to customer inquiries for replacement parts, accessories or technical support
- Receives, documents and stores inbound shipments from branches, outside vendors or factory
- Answers parts phone calls and gathers data needed to identify parts requirements
- Implement improvements in the department based on Prevost’s business directions
5
Responsibilities For Technical Support Parts Specialist Resume
- Locates and ship parts from branch inventory and prepares shipment to customer
- Includes warranty returns to factory or vendor
- Processes branch service department parts orders
- Processes parts requested to be returned for credit or replacement
- Maintains work area and environment
- Performs local parts deliveries and pick-up
6
Responsibilities For Parts Specialist Ground Support Equipment Resume
- Assistance to develop and distribute a price list into the market
- Create, administer, and maintain quality monitoring programs for incoming and outgoing phone calls as well as all electronic communications. Monitor, coach, and deliver feedback to representatives in order to provide the highest quality experience to our customers and dealers
- Perform audits to ensure the department’s adherence to company Guidelines and Practices to promote risk avoidance/reduction
- Regularly communicate quality trends and performance to leadership via the monthly Management Report
- Stock shelves, stock rotation, and restock inventory
- Develop X Ray parts quotes for customers to facilitate payment and order entry
- Research and collect data from Bill of Materials (BOM) and drawings from several computer based programs to provide accurate information to the customer and FSE
7
Responsibilities For Worldpac OE Catalog Auto Parts Specialist Resume
- Provide to the customer and interdepartmental personnel order status follow-up, evaluate pending items and addressing to ensure accurate and final shipment
- Process orders within 2 hours of receipt and taking all necessary steps to assure customer satisfaction
- Provide customer with status updates on electronic and system repairs
- Report to management order fulfillment problems, dissatisfied customers and issues that impact ability to serve the customer or issues that require immediate attention
- Provide communication to other Mettler-Toledo organizations in order to ensure orders are expedited and satisfy customer requirements
8
Responsibilities For AP Nuclear Parts Specialist Resume
- Process free-of-charge (FOC) and warranty request orders
- Process electronic and system repair and exchange orders to customers satisfaction
- Complete Service Orders (SRO) documents with high level of accuracy and details to ensure quick response time
- Review "bad RMA" shelf daily and ensure all recent receipts are processed
- Process return material authorization orders with high level of accuracy and details to ensure quick response time
- Draft and send for approval commercial credits
9
Responsibilities For Transit Fleet Technician & Parts Specialist Resume
- Understand and achieve Key Performance Indicators (KPIs)
- Participates in the elaboration and maintenance of the parts department in the branch
- Responds to customer and service technician inquiries for replacement parts, accessories or occasional technical support
- Looks up required parts in company system, assigns parts to Repair Orders, issues parts to service technicians
- Works with our remote technicians to provide parts, process warranty and core returns
10
Responsibilities For Process Technician / Parts Specialist Resume
- Be able to execute required tasks in a reliable and timely manner
- Work in compliance with all laws and regulations and attend or complete all required health
- Oversee day to day parts depot operation including floor presentation, signing standards. Monitor and maintain the sales floor, ensure accurate inventory control, pricing, ticketing and signing accuracy
- Generate sales revenue by utilizing professional sales techniques for Sears Parts and Accessories. Assess customer needs, review customer profiles, match repair products and services to needs, and sell add-on sales
- Provide customer service according to defined standards. Respond to and resolve issues/problems, order replacement parts/products using Sears systems LIS, PICS and Vantive or engaging other business teams as required
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