Patient Coordinator Resume Sample
Rosalee Kozey
83073 Joanny Ridges,
Dallas,
TX
+1 (555) 885 0321
Work Experience
Associate New Patient Coordinator
08/2017
-
PRESENT
New York, NY
- Provides a link with the patient’s medical home
- Provides a link with the patient�s medical home
- Knows, understands, incorporates, and demonstrates the Organizational Mission, Core Values, and Vision in behaviors, practices, policies and decisions
- Ensures patient has full access to all of the services and support resources as needed. (e.g., financial advisement, nutrition education, counseling support). Assists patients in coordinating appointments with support resources as deemed necessary by the Medical Director
- Participates in quality improvement process initiatives as it relates to this program
- Develops standards, policies, procedures, and protocols to support the Metabolic and Bariatric Center program
- Participates in data collection to integrate fiscal efficiency with high quality and continuity of care and provides monthly/quarterly statistical data and reports to help identify areas for process improvement
- Maintains continuing education necessary to keep competent in current trends of care in the clinical and diagnostic setting. Meets all annual mandatory hospital competencies, as well as the clinical and equipment competency checklists for the position and patient age group
Patient Coordinator
12/2011
-
03/2017
Boston, MA
- Utilize knowledge of HMO’s, managed care and other third party insurers, and troubleshoots insurance issues as appropriate
- Monitor and triage center’s e-mail inbox. Send e-mails to appropriate contacts and answer with legible and accurate information
- Come join our team and become a part of the largest mobile diagnostic imaging company in the country!
- PRN (on call hours only)
- Paid calendar holidays
- As needed assist PCC in responding and follow up on all call center follow up requests (PPFU’s)
- Verify all invoices are accurate; notify Manager if there are any discrepancies so they can be corrected as needed
- Following established process, accurately complete bank deposit information, make deposits and maintain appropriate records
- As needed work collectively with PCC and Practice Manager in identifying champion patients who are willing to tell their transformational/endorsing stories online (e.g. Google and City Search)
Practice Assistant Ii New Patient Coordinator
10/2009
-
11/2011
San Francisco, CA
- Provides communication to the primary care provider about the patient's plan of care, and educates the PCP on the role of the Bariatric Patient Coordinator. Keeps the PCP in the loop of the treatment plan and also provides a seamless "hand off" of the patient back into their primary care post treatment
- Serves as a liaison between Marketing and the general public to coordinate informational seminars. Organizes, attends and presents a portion of each of these programs. Registers patients and their family members for seminars
- Provides medical history forms and insurance information forms to new patients and demonstrates understanding of basic information about insurance coverage
- Calls patients to schedule consultation appointments and answers questions until patients become established in the clinic
- The work environment is a medical practice with a quiet to moderate noise level
- Provides a link with the patients medical home
- If necessary, upon scheduling the new patient’s visit, contacts the patient’s Primary Care Provider (PCP) to obtain a referral prior to the patient’s visit
- Manages telephone calls, including setting up appointments and any tests for office and inpatient consultations at Brigham and Women’s Hospital
Education
Indiana Wesleyan University - Kokomo Campus
2005 - 2009
School's Degree in Computer
Professional Skills
- Excellent organisation skills with ability to prioritise
- Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality
- Demonstrated customer service skills and teaching abilities
- Demonstrated computer keyboarding skills
- Effective interpersonal and communications skills required. Excellent telephone etiquette
- Keyboarding skills are necessary
- Quality management skills including ability to identify Transplant quality metrics and tracking of complex regulatory requirements
How to write Patient Coordinator Resume
Patient Coordinator role is responsible for interpersonal, health, software, translation, credit, training, database, mac, printing, oncology.
To write great resume for patient coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Coordinator Resume
The section contact information is important in your patient coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Coordinator Resume
The section work experience is an essential part of your patient coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Coordinator resume experience can include:
- Experience in a medical office setting, utilizing a computer system for physician scheduling
- Experience working with patients in helping them assess their clinical options required
- Experience in a role working in customer service, registration and leadership, preferably in a healthcare related environment
- One year recent experience (with past 5 years) as a Certified Nursing Assistant (C.N.A.), Certified Medical Assistant (CMA), or equivalent (LPN, EMT)
- Two years recent experience (within the past 3 years) in a patient care setting such as a medical office, clinic or hospital
- Or work experience in customer facing roles that include general clerical functions, with preference given to roles that include sales
Education on a Patient Coordinator Resume
Make sure to make education a priority on your patient coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Coordinator Resume
When listing skills on your patient coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient coordinator skills:
- Solve problems independently, performs multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment
- Effective interpersonal and communication skills required
- Computer software and word processing skills including: MS Office Suite - Outlook, Word, Excel
- Organization, planning, and problem solving skills
- Computer skills, including Microsoft Office, spreadsheet knowledge, and computer applications used for patient information data entry, required
- Prior ambulatory registration experience using Epic or E-Summit
List of Typical Experience For a Patient Coordinator Resume
1
Experience For New Patient Coordinator Resume
- Experience: 1 year physician practice experience
- Strong verbal and written communication skill, able to communicate fluently over the phone
- Experience directly related experience in a medical practice environment
- Verifies patients’ insurance coverage prior to patient’s appointment and advises patient of any insurance referrals or authorizations needed
- Assure that physician accepts insurance that patients present with. Verify insurance prior to patient’s arrival for visit
2
Experience For Bariatric New Patient Coordinator Resume
- 2 Requested releases for prior exams copied are filed in alphabetical order in the pick up area in the office
- 3 Ensures screenings and creatinine levels are obtained prior to patients arrival to best ability with documentation
- Ability and willingness to cooperate with co-workers, supervisors, and physicians to best serve the patients
- Experience with electronic medical records; preferably EPIC
- One year of physician practice experience
- Related experience in a medical practice environment
- Physician practice office experience
- 0 – 1 years’ customer service related experience
3
Experience For Brooklyn Heights Patient Coordinator Resume
- 1-year physician practice experience
- Medical office experience required
- Composing routine correspondence to patients and physicians; extracting basic information from patient records
- Scanning documents and maintaining cleanliness of the reception area
- Communicate with appropriate staff regarding patient’s arrival, and ensure that patient’s medical record is available for physician
- Basic understanding of payer eligibility and benefits healthcare research
4
Experience For Practice Assistant Ii New Patient Coordinator Resume
- Observe patients and report any changes in patient conditions to the nursing staff or doctor on call
- Responsible for scheduling patient appointments and follow up appointments
- Maximize office productivity through proficient use of appropriate software applications schedule, Care
- Informs appropriate department/person of patient’s arrival
- 401 with company match
- Coordinates the triage and screening of patients seeking care from foreign countries, including but not limited to, collecting and arranging for receipt of all medical records, radiology, operative reports and photos pertaining to the child’s diagnosis and condition
- Applies comprehensive understanding of Spine Care program, systems, and physicians’ specialties to align scheduling practices with patient centered scheduling initiatives, ensuring patients are scheduled with the most appropriate provider(s) the first time
- Proficiently use MS Office application including Word and Excel
- Explains nature of treatment offered and identifies individuals’ needs; links patients to alternative resources and health care personnel as appropriate
5
Experience For IHP Standardized Patient Coordinator Resume
- Performs in a call center capacity (Faculty Practice Associates)
- Registers patients’ arrival in Centricity. Assist patients (as needed) with kiosk self check in
- High volume communication with patients, coordinators, departments, practices, and divisions within BWH and outside of BWH
- Schedules all new patient appointments for all of the Divisions physicians. Handles all telephone calls and messages having to do with the new patient line and appointments. Handles all email requests as well as the new eReferral system within BWH
- Ensuring that patient concerns are addressed and followed up within the division. Ensure that most recent insurance and referrals are available
- Works as a team member with all staff in the department to ensure smooth operation of the department, including participation in staff or faculty meetings, taking minutes, preparing agendas, and even coverage of other surgeons when necessary
- Complete patient intake for each caller, including those resolved, or those requiring action by disease center New Patient Coordinator
- Verifies insurance and registration data for scheduled outpatient/inpatient encounters and scheduled surgeries if applicable; reviews encounter forms for accuracy
- Meets with practice management or physicians on a scheduled basis to review Accounts Receivable and current billing concerns
6
Experience For Offsite Patient Coordinator Resume
- Works TES, BAR and eCommerce edits for the division, department and physicians
- Provides excellent customer service by greeting customers, answering phones,checking in patients,emergency intake and directing patient concerns to appropriate supervisor while maintaining a courteous professional demeanor
- Maintains clinical schedule by inputting appointments, registering new patients, updating patient information and verifying insurance
- + Schedules, confirms, re\-schedules and cancels appointments for both new and existing patients using the scheduling application\
- Contributes to the financial goals of the center by collecting payments, maintaining schedules to fullest potential, posting charges, assuring pre-treatment estimates have been discussed and signed by patient
- + Ensures that patients provide any pre\-visit documentation, pre\-certifications or authorizations for medical services as needed, and/or a referral, if required\
- Follow all HIPAA and any other governmental or state agency requirement regarding the appropriate handling of PHI documents
- + Maintains waiting areas in a neat and tidy condition\
- Confirm and update patient demographics and verify insurance as necessary to ensure that patients are appropriately scheduled for the physician they are seeing
7
Experience For International Patient Coordinator Resume
- Provide patient with guidelines for requesting medical records if necessary
- + Answers phones, responds to inquiries and triages calls to appropriate personnel\
- + Completes initial registration when scheduling new patients with all required demographic and insurance information\. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians\
- + Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician\
- + Educates patients about the patient portal and encourages patient participation\
8
Experience For Patient Coordinator, Obgyn Days Msh Resume
- + Distributes informational and specialty\-specific educational brochures\
- Answer phones for practice and schedule appointment
- Ensure insurance information on file is correct
- Track and take payments from customers
- Check supplies and order accordingly
- Answer inquiries from customers via phone, email, or phone
- Keep customer information organized
9
Experience For Associate New Patient Coordinator Resume
- Greets patients either in person or via telephone, and updates their insurance/demographics in the practice management system. Obtains insurance authorizations as required
- Obtain all new patient in-take information, including all demographics information, relative/emergency contact information, insurance information, financial clearances, diagnoses, allergies, prior cancer histories and treatments, referring and PCP MD information and a check list of other needed information
- Picking, packing and unpacking (within the cold store)
- Ensures that patients are aware of billing process or patient billing under the direction of billing staff
- Assist in making any necessary travel, hotel arrangements, and financial arrangements for patients that are coming from out of the state or country
- Scan all appropriate records into the Epic system upon receipt under proper index information to allow others the ability to locate such records in the future. Scan all outside medical records for division of Thoracic Surgery
- Participate in Thoracic Care Improvement (TCI) meetings. Prepare, maintain and distribute new patient information packets. Contribute to cost saving measures at TCI meetings. Participate in annual divisional courses including attending all conferences and assisting course director in any activities needed
- Maintains waiting areas in a neat and tidy condition
- Communicate with appropriate staff regarding patient’s appointment, and ensure that patient’s medical record is available for physician
10
Experience For New Patient Coordinator Internal Medicine Clinic Hour Days Resume
- Facilitates and coordinates patient referrals by serving as a liaison between all physician groups both internal and external
- Cross trained and provides coverage for the Front Desk Coordinators, Insurance Referral Coordinator and the Chart Prep Coordinator
- Prepare charts for Audits as needed
- Participate in Divisional staff meetings and take minutes. Prepare minutes and distribute to staff when requested
- If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required
List of Typical Skills For a Patient Coordinator Resume
1
Skills For New Patient Coordinator Resume
- Communicate effectively with multicultural and language deficit patients
- Positive and professional communication skills
- Prioritizes patient visits according to needs, urgency, per protocols
- Obtains all appropriate clinical information including visit notes, patient history, scans and pathology prior to the initial patient visit
- Clinical and computer experience in a medical setting
- Previous experience in sales and customer service is highly desired
2
Skills For Bariatric New Patient Coordinator Resume
- Knowledge of medical terminology strongly prefered
- 2+ years insurance verification experience
- Occasionalpushing, pulling, carrying, lifting, bending, and reaching
- Greeting, screening, and safely transporting patients to the scan control room; returning patients when scan is complete
- Ordering supplies, cleaning unit, and assisting in preparing for transport on a daily basis
- Scanning and Uploading all medical Records/billing to RIS/Billing System
- Performing or aiding patient transfer on and off the table, ensuring comfort of patient at all times
3
Skills For Brooklyn Heights Patient Coordinator Resume
- Assisting in administering preliminary and post exam instructions and answering non-medical questions
- Scheduling/Prescreening and Registration patients into RIS/Billing System
- Helping patients to understand their financial obligations by printing ledger and discussing treatment/payment policies
- Checking in patients when counseling is in process as well as checking out patients when counsel is finished
- Creating all new doctors/attorneys in RIS/Billing System
- Closing out all appointments and processing charges
- Taking payments for the scheduled procedures and providing receipts
4
Skills For Practice Assistant Ii New Patient Coordinator Resume
- Entering accurate patient, physician, and exam information into the Alliance PLE system, as well as client MIS systems, when required
- Scanning Medical Records to Network
- Reconciling the daily cash operation
- Receiving referrals from medical offices and hospitals for specialty procedures
- Ensuring procedure supplies and facilities are available for each procedure
- Performing insurance verification for each patient
5
Skills For IHP Standardized Patient Coordinator Resume
- Occasional pushing, pulling, carrying, lifting, bending, and reaching
- Assists practice coordinator and billing manager with all events and items regarding physician(s) including mailings, calling, etc
- Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application
- 2+ years scheduling in a medical office or hospital setting
- Coordinates with patient navigators regarding patients who need assistance with transportation and lodging accommodations, as appropriate
6
Skills For Offsite Patient Coordinator Resume
- Possess a general knowledge of coding including use of CPT-4 and ICD-10 codes
- Follow-up on all pending and outstanding patients
- Attorney patient scheduling and billing
- Insurance Setting in RIS/Billing System
- Respects patients by recognizing their rights; maintaining confidentiality
- 4 Accuracy of 97% when registering and entering orders for all patient exams
7
Skills For International Patient Coordinator Resume
- Provides general disease information and program-specific information about available services to prospective new patients and referring physicians
- Collects complete, detailed information on all primary care and referring physicians and documents contact information in medical record and on database
- + Knowledge of CPT, ICD\-9, and ICD\-10 coding\
- + Working knowledge of third party payor reimbursement \- Medicare, Medicaid, Managed Care and commercial insurance\
- Job performed in a well-lit, modern office setting
- Prolonged telephone work and prolonged sitting
- Jobperformed in a well-lit, modern office setting
- Prolongedtelephone work and prolonged sitting
- Knowledge of scheduling templates, insurance verification, and third party collection procedures
8
Skills For Patient Coordinator, Obgyn Days Msh Resume
- Knowledge of hospital billing and collection processes
- Attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice
- In a health care setting required
- Daily reviewing all scheduled patients insurance policies, verify eligibility, update account information as necessary and contact patients as needed
- Two years in health related field or equivalent business training required
- Monitors waiting area on a routine basis and ensures that patients are kept advised of wait times
- Communicate with appropriate staff regarding patients arrival, and ensure that patient?s medical record is available for physician
- Meets and greets patients and their families, providing individualized attention to patients’ needs
- 3 Patients are directed to proper waiting area for exams
9
Skills For Associate New Patient Coordinator Resume
- 1 Answers phone identifying self in a courteous manner within three rings
- 1 Labels all incoming requisitions to correct department with patient medical #
- 3 Signs off on all documentation needed to ensure proper training was offered
- Knowledge of Office products
- 2 years at least in medical field
- Detail oriented and organized
- Manage multiple projects at one time
10
Skills For New Patient Coordinator Internal Medicine Clinic Hour Days Resume
- Use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information
- Interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner
- Correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages
- Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA
- Experience Required: Six months related experience
- Demonstrated ability to establish and build strong relationships across a broad range of disciplines
List of Typical Responsibilities For a Patient Coordinator Resume
1
Responsibilities For New Patient Coordinator Resume
- Trains and mentors less experienced administrative staff and discusses any issues of concern with necessary parities
- Answers phones, responds to inquiries and triages calls to appropriate personnel
- Completes initial registration when scheduling new patients with all required demographic and insurance information. Retrieves and stores patient visit specific details such as authorization numbers and referring physicians
- Arrives patients in the practice management system to notify clinical team when patients are checked in and ready to see the physician
- Educates patients about the patient portal and encourages patient participation
- Distributes informational and specialty-specific educational brochures
- Greet patients either in person or via telephone, and updates their insurance/demographics in the electronic health record
2
Responsibilities For Bariatric New Patient Coordinator Resume
- Maintains active knowledge base of the physician roster by location and specialty. In addition, maintaining an active list of insurance providers obtained by the specialty areas
- Assists/Coordinates necessary documentation between the physician offices to ensure smooth transfer of information for the patient
- Maintains an active database of new patients coordinated
- Oversees new patient coordinator, Par8o and 1-800-MDCANCER
- Deal with post and correspondence
- Cover for colleagues within the team where required
- Learn detailed internal procedures
- 4500 - MEDICINE ADMINISTRATIONDAY SHIFTRegular
3
Responsibilities For Brooklyn Heights Patient Coordinator Resume
- Greets and establishes first contact with patients. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing
- Education: HS Diploma/GED required
- Communicates to the nurse or therapist any significant alteration in patient’s status
- Assists with patient/family/significant other’s learning needs. Identifies barriers to learning, such as language or culture. Communicates information to the nurse
- Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement” of the organization
- Practices within the Department’s policies and procedures
- Works collaboratively with all members of the Department of Radiation Oncology Team to develop an efficient and positive work environment that promotes exceptional patient care
- Adheres to the Mission, Vision and Values as set by HCA/WHMC/SLCC
4
Responsibilities For Practice Assistant Ii New Patient Coordinator Resume
- Facilitates consultations at affiliated locations, including the Dana-Farber/Brigham and Women’s Cancer Center and Brigham and Women’s Faulkner Hospital
- Provide leadership in defining opportunities to expand and improve all aspects of international referrals, both directly from patient-initiated requests as well as coordination with referring physician requests for referral
- Develops detailed estimates and collects payments and deposits, providing consolidated billing from various care providers. Initiates transfer of funds to Patient Accounts, hospital foundations, and billing groups. Works in concert with Billing/Collection coordinators, Hospital Patient Accounts, hospital foundations, and billing groups
- The Offsite Patient Coordinator I greets and establishes first contact with patients in the practice or via telephone. This individual performs in a reception capacity, confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have active coverage
- This is a PRN/Per Diem position
5
Responsibilities For IHP Standardized Patient Coordinator Resume
- Catalog and communicate patient needs to the medical staff
- Multitask through different data bases
- 1 Logs onto computer system to process paperwork for patient procedures
- 2 Enters requested information with accuracy of 97% accuracy
- 3 Matches physicians requests with control sheets
- 4 Gives proper demographic and requests to correct departments
- 1 All entered requests for exams are filed under correct daily folder
6
Responsibilities For Offsite Patient Coordinator Resume
- 3 All screened MRI patients are filed into daily folder and placed in correct area for department to review before patients arrival
- 4 Locates and pulls folders and reports for doctors
- 1 Patients are greeted in a courteous and professional manner, while treated with sensitivity
- 2 All Nuclear Medicine/US patients have proper copied amount of demographic sheets for exam
- 2 Prints schedules to ensure all requests are met
- 4 Provides exam requests with copies of orders to registration area for next day schedule
- 2 Ensures departments are contacted to acknowledge outpatient arrival
- 3 Files all read requisitions in daily folders
- 4 Greets all patients and calls ina courteous and professional manner
7
Responsibilities For International Patient Coordinator Resume
- 1 Acknowledges that all orders from physicians are correct diagnosis for exam
- 2 Contacts insurance department for authorization when necessary
- 3 Works with all departments necessary to ensure payment of all scheduled exams
- 4 Locates ICD codes/prints ABN for insurance neccesity
- 1 Interacts courteously and respect with staff and volunteers
- 2 Maintains close contact with all needed departments to ensure patient satisfaction
- 3 Steps in to assist others to complete daily workload
- 4 Assists file clerk in requests for release when necessary
8
Responsibilities For Patient Coordinator, Obgyn Days Msh Resume
- 1 Contacts other departments when needed to ensure proper exam is ordered
- 2 Acknowledges and corrects any entered exams that are incorrect in a timely manner
- 4 Maintains work area and equipment in condition required by department standards
- Mails out new patient packets to all new patients scheduled all referring and coordinating physicians according to HIPPA and Division guidelines for physician(s)
- Maintains schedule for physician(s) including coordinating patient clinics and operating room schedule with all meetings within BWH as well as outside engagements
- Handles all telephone calls and messages having to do with physician(s) administrative practice, triaging calls, as necessary, to appropriate personnel
9
Responsibilities For Associate New Patient Coordinator Resume
- Ensuring that patient concerns are addressed and followed up by the appropriate personnel within the division. Ensure that most recent data is available and has been examined by physician(s)
- Type all medical and administrative correspondence, medical staff notes, memoranda, minutes, reports and schedules. Composes, proofreads, and edits as necessary
- Advanced keyboard/computer skills
- Obtain Prior reports and Images
- Applicable work experience required
- One year physician practice experience
- Provides appropriate information and education to patients and families prior to initial visit to answer questions and set expectations
10
Responsibilities For New Patient Coordinator Internal Medicine Clinic Hour Days Resume
- Organizes clinical information and prepares packet for provider prior to visit day
- Collects and enters complete and accurate information into electronic medical record prior to first visit
- Ensures effective communication and collaboration among health care team members
- Assists operations manager and billing manager with all events and items regarding physician(s) including mailings, calling, event planning, fund raising, etc
- Assists operations manager and billing manager with maintaining and monitoring appropriate payment and account maintenance. Follow-up on problem accounts (PO’s, packing slips, check requests, travel vouchers, practice accounts, research and special events)
- Mails out copies of patient visit notes, pathology reports, radiology results, etc to all referring and coordinating physicians according to HIPPA and Division guidelines for physician(s)
- Follows HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents
- Coordinates 2nd opinion pathology readings by obtaining and processing pathology slides/blocks from other institutions
- Coordinates multi-disciplinary care appointments for patients by collaborating with all related surgical and radiation specialties
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