Patient Service Coordinator Resume Sample
Malvina Eichmann
857 O'Hara Bypass,
Boston,
MA
+1 (555) 384 4607
Work Experience
Patient Service Coordinator
08/2015
-
PRESENT
San Francisco, CA
- Handle inbound/outbound patient, physician and physician advocate inquiries
- As applicable, obtain prescriptions to ensure no interruption in patient therapy; process order rejections, payment, and adjudications; set up and track delivery of refrigerated products and program materials for patients and physicians
- Proficiency with personal computers; excellent written and verbal communication skills
- As applicable, obtain prescriptions to ensure no interruption in patient therapy
- Process order rejections, payment, and adjudications
- Relevant experience
- Phones - Answers phones and provide routine information to callers. Calls patients to remind them of scheduled visits or follow up on missed appointments
- Billing - Participates in the billing process by collecting times of service payments (co-pays or balances), or entering charges into electronic billing systems. Assists with basic insurance and third party queries and explains payment policies. Reconciles automated records and collected monies at the end of the day and makes deposits in an accurate and timely way
Frx-patient Service Coordinator
03/2012
-
06/2015
San Francisco, CA
- Monitors patient status recognizing and reporting abnormal findings or changes in condition
- Organizes patient care activities based on assessment findings
- Assists practitioner in identified patient procedures/treatments /examinations, (preparation, positioning , supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety
- Appropriately obtains and manages specimens, including: labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing. Acts as a "trainer" for new employee and extern orientation, and coordinates activities related to proficiency for these employees
- Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patient's need for additional information, and refers to appropriate healthcare resources
- Hook up Holter Monitors and Stress Tests and Event Monitors
- Edit the MUSE system
- Obtain lab results, and under MD guidance, does routine patient notification of results
Education
Indiana Wesleyan University - Kokomo Campus
2008 - 2012
School's Degree in Computer
Professional Skills
- Demonstrates strong grammar and spelling skills. Uses clear and concise language
- Excellent communication and interpersonal skills to effectively collaborate and resolve patients' issues
- Strong computer skills. Solid working knowledge of Microsoft Office software
- Demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff
- EXPERIENCE: 1 year experience providing high quality customer service preferably in a health care setting
- Exchanges non-routine information using tact and persuasion as appropriate requiring good oral and written communication skills
- Problem solving/probing question skills
How to write Patient Service Coordinator Resume
Patient Service Coordinator role is responsible for insurance, customer, medical, basic, computer, software, phlebotomy, interpersonal, microsoft, credit.
To write great resume for patient service coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Service Coordinator Resume
The section contact information is important in your patient service coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Service Coordinator Resume
The section work experience is an essential part of your patient service coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient service coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient service coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Service Coordinator resume experience can include:
- Check eligibility for grant patients prior to arriving patient for visit
- Three years general clerical/administrative experience in a business, professional office or health care environment, or equivalent, is required
- Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
- Confirms and clarifies written orders prior to implementation of delegated tasks
- Work with Financial Clearance department to ensure pre-clearance of certain procedures prior to appointment scheduling and check-in
- Demonstrates awareness of limitations of institutional resources, and seeks to maximize physician scheduling within this context
Education on a Patient Service Coordinator Resume
Make sure to make education a priority on your patient service coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient service coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Service Coordinator Resume
When listing skills on your patient service coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient service coordinator skills:
- Effectively maintains leadership in a group environment and promotes teamwork
- Experience in a medical office setting is required (min. 2 years)
- Previous clerical and high volume telephone experience, preferably in a medical office setting is required
- Experience working in a call center
- Extensive medical insurance processing, admissions and/or insurance experience required
- At least one year of general office experience, preferably in a medical/clinical setting
List of Typical Experience For a Patient Service Coordinator Resume
1
Experience For CO Patient Service Coordinator Resume
- Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter
- Answering all incoming phone calls, and greeting all incoming patients and visitors
- Submitting referrals to insurance companies
- Ensuring organization and cleanliness in the front office at all times
- Entering all financial information into the appropriate systems for inpatient and outpatient needs
- Scanning medical records documents into the electronic medical records system
2
Experience For Frx-patient Service Coordinator Resume
- Handles patient check-out in Epic including scheduling of follow-up appointments and testing and printing of appointment visit summaries
- Responsible for reviewing, interpreting and reacting to data provided from Network Pharmacy participants
- Communicates with Patient Service Coordinator regarding issues concerning closing of encounters
- Assists physician(s) in monitoring the electronic medical records as assigned in signing of operative notes, discharge summaries, and clinic notes
- Process Admitting Slip for those patients being sent for inpatient admission to hospital
- Recognize emergency situations, implements emergency procedure according to clinic guidelines and administers first aid, including CPR
- Provides support to providers, staff and patients regarding referrals, access, benefits and billing questions
- Assist patients with directions and resolving clinical clerical and scheduling needs
3
Experience For Patient Service Coordinator Resume
- Assist billing department with proper coding of scans for release of bills that hit internal audit
- Identifies and initiates the prepayment and financial counseling as appropriate
- Schedules patient office appointments; coordinating with others as appropriate. Provides information to physician as appropriate
- Obtains, provides and maintains medical records in support of patient visits, surgeries, billing and other needs
- Responsible for understanding how prescriptions are processed
- Communication utilizing the LUA application with patients and Pentec Health members
- Warmly greets and registers arriving patients
- Collects co-payments and office charges as needed and explains office payment billing policies to patients
- Schedules patients in Epic and using appropriate forms for ophthalmic tests, laboratory tests, medical examinations, procedures, surgeries and admissions
4
Experience For CO Patient Service Coordinator Resume
- Facilitates smooth transfers of patient during their visits within the department or between several departments
- Prepare and mail notes to referring/other physicians
- Registers patients for clinical appointments using computerized database. Assists patients or family members with completion of medical insurance forms
- Responds to medical records requests. Scanning medical records documents into the electronic medical records system
- Refers patient to appropriate office if financial counseling is necessary
5
Experience For Frx-patient Service Coordinator Resume
- Prepares and mails notes to referring and other physicians on cc list
- Check in clients using EPIC
- Sends medical questionnaire forms to patients to obtain missing information
- Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources
- Verify all other insurances using RTE in EPIC
- Answer phones on a rotating basis and provide appropriate information to callers. Take messages for providers
- Prepares examination or treatment areas before, during and after patient use
- Maintains and uses principles of aseptic technique and infection control when performing clinical duets and tasks
- Provides general information about the practices to new and existing patients, providers and staff
6
Experience For Patient Service Coordinator Resume
- Provides guidance to patients regarding PCP and specialist selection
- Assists all patients turning age 65 with information on different Medicare supplements that the practice accepts
- Maintains referral log/referral tracking system and distributes to appropriate provider and/or department
- Maintains the reception desk/waiting area in a neat and orderly fashion
- Schedules appointments including follow-up/referral appointments. Completes requisitions for tests
- Schedule appointments as requested by physicians via Epic Work queue List or faxed orders including anesthesiology when needed
7
Experience For CO Patient Service Coordinator Resume
- Organize the scheduling of inpatients accepted as a temporary transfer outpatient from other Johns Hopkins entities
- Serves as the patients advocate ensuring patient’s access to appropriate clinical services
- Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance
- Collect payments at time of service, including co-pays, co-insurance, past balance due for both JHU and JHH
- Prepare reports utilizing spreadsheet software
- Keep current on all new policy changes for insurances, HMO’s and implement changes, monitoring for compliance
8
Experience For Frx-patient Service Coordinator Resume
- Confirms clinic appointments in accordance with identified unit protocol(s)
- Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas
- Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed
- Handles and processes a complex and varied series of documents and situations
- Reviews and reconciles patient charge documents in accordance with established departmental processes
- Identify yourself in a pleasant and positive manner
- Review daliy televox list and update patient’s info if needed
9
Experience For Patient Service Coordinator Resume
- Act as the primary liaison between the FreseniusRx customer and all FreseniusRx departments collaborating with department personnel such as the Prescription Specialists and Pharmacists to ensure that all the patient’s questions and prescription needs are met. Transfer calls to specialized departments, as necessary
- Review patient’s medication needs and advises of early/late refills due in Pharmacy Management System (per prescriptions from physicians)
- Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer
- Serve as liaison between customer and clinic staff
- Prepares for patient visits by placing appointment and surgery reminder calls, organizing patient files and printing forms and ensuring physician and office is prepared to provide for patient visit or surgery
10
Experience For CO Patient Service Coordinator Resume
- Completes all aspects of patient checks-in in a courteous manner. This includes updating computer systems with correct and complete information, obtaining referral information and payments and preparing billing materials. Coordinates with clinical staff to ensure smooth patient flow
- Completes procedures to check-out patients as they exit exam rooms, including scheduling appointments and testing
- Provides and coordinates patient appointments to include processes related to cancelled appointments and reminder notices
- Acts as liaison between company, Network pharmacies, patients, Insurances, Other pharmacies, other business lines within Diplomat, Pharma and Provider’s office via phone, fax and e-mail communications
- Explains all company programs and services to patients, network pharmacies and physician’s office staff including what to expect with Network services
- Works with network pharmacies and prescribers to verify the patients have access to their specialty prescriptions when needed through such things as proactive refill reminder calls, coordination of pickups and obtaining new prescriptions
List of Typical Skills For a Patient Service Coordinator Resume
1
Skills For CO Patient Service Coordinator Resume
- Good written and verbal communication, organizational and customer service skills
- Multitask effectively, uses discretion and good judgment, and maintains patient confidentiality
- SKILLS: Knowledge of medical terminology, ICD 9-CM and CPT coding; knowledge of policies, procedures,
- And rules and regulations of insurance companies; demonstrated ability to operate multi-line telephone
- Good command of the English language, including medical terminology
2
Skills For Frx-patient Service Coordinator Resume
- One year of staffing experience
- Knowledge of business, medical insurance and/or medical terminology, and an excellent command of English grammar and spelling
- Two to four years of experience working in a medical office environment or customer service position
- 1 – 2 years' medical office or customer service experience
- Demonstrates the knowledge and abilities necessary to perform required job elements to established standards
- Strong personal and professional commitment to quality patient care and service excellence
- Proficiently operate PC’s and PC applications
3
Skills For Patient Service Coordinator Resume
- Relevant experience in a fast-paced medical/surgical office required
- Work experience in a similar service-oriented industry required. 2 years related work
- 6 months - 1 year of related experience in a customer service environment
- 6 months - 1 year of related experience
- Preference given to candidates whose experience includes the use of computerized schedules and electronic records
4
Skills For CO Patient Service Coordinator Resume
- Prioritize and deliver on competing deliverables
- Solid knowledge of Microsoft Word and Access database use
- Recent experience with Windows-based computer programs
- Recent experience with general office equipment
- Check insurance coverage prior to appointments
- Working knowledge of medical terminology, third-party billing and referral procedures is highly desirable
- Typing 30 wpm; data entry 5000-7000 keystrokes with ≤10% error rate; following directions with 80% success rate
- Coordinates the scheduling of patient appointments following the appropriate processes and procedures
- Enters billing information accurately and completely, following up with providers when necessary
5
Skills For Frx-patient Service Coordinator Resume
- Answer phones, schedule patient's for exams, and greet incoming patients and visitors
- Cross-train and help as needed in other departments (i.e. scheduling, electronic medical records, finesse plastic surgery, etc)
- Cross-train and help as needed scheduling and medical records
- Coordinate with office staff for timely care of patients, and cross-train and help as needed in scheduling and medical records
- Cross-train and help in other departments if needed (i.e. medical records, scheduling, etc.)
- Travel to our nearby centers to receive training and/or help with coverage
6
Skills For Patient Service Coordinator Resume
- Provides cross coverage for other staff members in related job functions as required, such as pre- authorization and scheduling
- In-depth understanding of all pertinent medical insurances, managed care and patient financial services
- Prepare and maintain patient medical records and reconcile billing issues
- Register patients for clinical appointments using computerized database
- Occasional coverage of other offsite JHH/JHU Gyn/Ob clinic locations remotely or by traveling to location
- Input and update patient information in our systems
7
Skills For CO Patient Service Coordinator Resume
- Register patients, perform insurance verification, and collect co-pays
- Schedule patients for exams
- Cross-train and help as needed in other departments
- Cross-train and help as needed in other departments (i.e. electronic medical records, finesse plastic surgery, etc)
- Able to obtain payer specific details, as necessary to ensure accurate coordination of benefits
- Demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude and demeanor. Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff
- Phone etiquette, data entry and previous customer service experience is needed
- Johns Hopkins Hospital is a smoke free campus
- Orders and maintains office/ clinical supplies and equipment in accordance with departmental guidelines and maintains related expense records
8
Skills For Frx-patient Service Coordinator Resume
- Imparts information both verbally and in writing in a clear manner by sharing the appropriate amount and content of information so that it is understood by the intended audience. Chooses appropriate medium
- Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner
- Answer and refer telephone calls or other inquiries to facilitate accurate and timely communications
- Identify yourself in a pleasant and positive manger
- Stand, walk or sit for an extended period of time
- Assist patients, family members or other clients with concern and empathy; respect their
- Ensure all lab results and H & P’s for surgical patients have been received and reviewed
- Triages clinical telephone calls and email inquiries to the lung transplant nurse coordinators
9
Skills For Patient Service Coordinator Resume
- Performs a range of administrative support to the program including printing and mailing patient letters, scanning medical records, filing, faxing, and communicating with outside facilities to obtain records/lab results
- Assists the lung transplant program with programmatic initiatives, including but not limited to process improvement projects and research projects
- Serves as lead scheduler for research protocol appointments for lung transplant candidates
- Maintain lung transplant nurse coordinator and physician templates in Epic
- Interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations
- Successful completion of departmental training program and all related competency assessments. Certification in various computer systems as necessary
- Five (5) years of relevant work experience in medical office, hospital, medical call center or similar customer service environment. Extensive medical insurance processing, admissions and/or insurance experience required
10
Skills For CO Patient Service Coordinator Resume
- Technical competence and demonstrated proficiency with medical insurance plans, billing regulations and managed care plans, applicable to inpatient care
- Five (5) years of relevant work experience in medical office, hospital, medical call center or similar customer service environment
- Comprehensive understanding of medical and insurance terminology
- Familiar with multiple payer’s insurance verification and pre-certification guidelines
- Proficiency in MS Office Suite, ability to learn and utilize applicable software
- LICENSE/CERT/REG: CMA (Certified Medical Assistant) by the American Association of Medical Assistants or RMA (Registered Medical Assistant) through the American Medical Technologists within 6 months from hire date; CPR Certification
- SKILLS: Ability to type 40 words per minute; basic computer skills; excellent verbal /written communication and customer service skills. Clinical competency as verified during the initial 90 day orientation period and annually thereafter. Computer and Electronic Medical Record skills and ability to function in a variable clinical setting
- Preference given to candidates whose experience includes the use of computerized schedules and electronic
- Room patients, take vital signs and document these in Epic, draw blood, and monitor and improve overall patient flow in clinic
List of Typical Responsibilities For a Patient Service Coordinator Resume
1
Responsibilities For CO Patient Service Coordinator Resume
- Experience as a Patient Service Coordinator (entry-level still encouraged to apply)
- Hospital or specialty clinic experience
- Operates clinical equipment as directed by a physician
- Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy
- Handles patient check-in including verification and entering of pre-registration, insurance information, patient's demographic data into Epic
- Assists with patient intake, gathering of clinical records, pathology results/slides, outside imaging reports/discs and lab results
- Staff each case with the appropriate employee(s) consistent with staffing guidelines and striving for customer satisfaction
- Take patients complaints in a courteous and caring manner, complete appropriate forms to forwarding to Clinical Manager for resolution
- Participate in interdisciplinary activities such as staff meetings and other committees as assigned. Provides lobby/waiting room coordination and supervision
2
Responsibilities For Frx-patient Service Coordinator Resume
- Uses automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Works with others in a team environment
- Utilizes Electronic Medical Record (EMR) scheduling product to maintain accurate schedules for patient’s and employees
- Assists the billing department with financial dismissals; ensures patients are not in the middle of care
- Refers under/uninsured patients to appropriate patient assistance programs and helps with applications where contractually appropriate
- Maintains patient confidentiality and documentation of calls to and from patients, caregivers, insurances, providers, and Pharma
3
Responsibilities For Patient Service Coordinator Resume
- Collects 100% of copays daily and correctly balances at the end of each day. Assists in the registration of patients to include verification and confirmation of health insurance coverage
- Completes vital signs, specimen testing and Phlebotomy as needed
- Participates in interdisciplinary activities such as staff meetings and other committees as assigned. Orders supplies for unit as necessary
- Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. Respond appropriately to crisis situation as a team member
- Collects 100% of copays daily and correctly balances at the end of each day. Assists in the registration of patients to include verification and confirmation of health insurance coverage. Organizes daily schedule of patients, greet patients and assigns rooms
4
Responsibilities For CO Patient Service Coordinator Resume
- Completes vital signs, specimen testing and EKGs as needed. Coordinates scheduling to include testing. Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory
- Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician. Participates in interdisciplinary activities such as staff meetings and other committees as assigned. Orders supplies for unit as necessary
- Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork. Anticipates and responds to meet customer needs. Serve as liaison between customer and clinic staff
- Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer. Respond appropriately to crisis situation as a team member. Provides front desk coverage as assigned
- Participate in interdisciplinary activities such as staff meetings and other committees as assigned. Provides lobby/waiting room coordination and supervision. Maintains competency requirements
- Confirm visit of traditional patients in a specified region 3-5 days before scheduled visit
5
Responsibilities For Frx-patient Service Coordinator Resume
- Confirm Drug + patient has scheduled refill in physician office (pre refill)
- Contact all Drug + patients within 3-5 days of refill completion.to schedule RN follow up visit.(unless RN present for refill by physician in office.)(record alarm date if available)
- Contact all patients each 30 day cycle for wellness check, unless an RN has had contact with the patient within the 30 day cycle. Notify appropriate Pentec personnel of changes and patient/client needs or requests
- Organize POT sent/received for completion and compliance tracking
- Call offices to receive signed script as directed
- Complete audits as directed
- Navigate and document within the Pentec EMR for communication of case coordination with members of the health care team
6
Responsibilities For Patient Service Coordinator Resume
- Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
- Receives second calls from the field staff during the Clinical Field Staff Supervisor’s lunch hour, weekly Case Conference, and any other busy time as directed by the Branch Director. Refers clinical questions to Branch Director as necessary
- Completes requested schedule as task appears on the action screen according to Branch Scheduling Guidelines and Caregiver Optimization standards. Ensures licensed nursing staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit
- Monitors patient status recognizing and reporting abnormal findings or changes in condition. Organizes patient care activities based on assessment findings
- Reads and adheres to and participates in the Branch’s mandatory HIPAA / Privacy Program and Employee Compliance Program
7
Responsibilities For CO Patient Service Coordinator Resume
- Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team
- Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures
- Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solves and identifies solutions to barriers to safety
- Appropriately obtains and manages specimens, including: labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing. Acts as a “trainer” for new employee and extern orientation, and coordinates activities related to proficiency for these employees
- Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patient’s need for additional information, and refers to appropriate healthcare resources
8
Responsibilities For Frx-patient Service Coordinator Resume
- Perform injections, including but not limited to, flu, Hepatitis A, B, and C Know how to administer breath tests and capsules
- Take pre-visit vitals, including but not limited to, weight, blood pressure, temperature Obtain lab results, and under MD guidance, does routine patient notification of results
- Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out
- Handles patient check-in including: verification and entering of pre-registration insurance information, patient's demographic data, and obtaining pre-certifications
- Handles patient check-out including scheduling of follow-up appointments, testing, and printing of appointment visit summaries
- Schedules patients and completes appropriate forms for ophthalmic tests, laboratory tests, medical examinations, procedures, surgeries, and admissions
9
Responsibilities For Patient Service Coordinator Resume
- Facilitates smooth transfers of patients within the department or between several departments
- Resolves any schedule conflicts and fills vacancies due to cancellations
- Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments)
- Resolves any schedule conflicts in Epic
- Answer phones and confirm appointments by telephone and/or mail
- Collect time of service payments, issues receipts, and prepares cash settlement records as required for cross coverage
10
Responsibilities For CO Patient Service Coordinator Resume
- Screens patient calls and medical issues
- Answers patient medical questions where appropriate and determines if physician/nurse response is required. Schedules patients for laboratory tests, medical examinations, procedures, surgeries and admissions
- Resolves any schedule conflicts
- Uses automated records systems to access, enter, and edit patient information
- Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments
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