Patient Service Specialist Resume Sample
Hanna Gusikowski
80574 Jorge Manors,
Dallas,
TX
+1 (555) 973 8374
Work Experience
Patient Service Specialist
05/2016
-
PRESENT
Dallas, TX
- Review physical therapists charge entries in computer system and check for accuracy against daily progress note in patient’s files
- Maintains a friendly and welcoming relationship with all
- Maintains a friendly and welcoming relationship with all patients and clients, including among others, physicians, physician office staff, attorneys and nurse case managers
- Runs errands outside the clinic as requested by management
- Greeting patients and visitors to the Center
- Assisting therapists as needed for general clinic maintenance and upkeep
- Excellence command of written and spoken German and English
- Team player with solid business acumen and budgeting skills
Front Office / Patient Service Specialist
02/2013
-
12/2015
Philadelphia, PA
- Answering telephones, faxing, filing, scanning etc
- Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
- Provides patient education regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc. Provides patient with available options
- Assess the overall patient experience of services by collecting complete, accurate, and unbiased information from the patient or caregiver
- Identify patients that require further medical evaluation for home health or hospice services
- Provide exceptional customer service to patients, caregivers, customers, and providers
- Provide outstanding customer service while utilizing active listening skills
Patient Service Specialist Floater
02/2007
-
10/2012
Phoenix, AZ
- Comfortable with achieving productivity metrics in a fast paced environment
- Strong typing, clerical and computer skills
- Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient’s visit is an outstanding experience. Proactively assists patients to minimize patient issues
- Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery
- Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience
- Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience
- Facilitates billing functions, accurately meeting compliance and organizational quality and productivity standards
Education
Herzing University - Atlanta
2003 - 2007
Bachelor's Degree in Healthcare
Professional Skills
- Excellent analytical skills, verbal and written communication skills
- Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns
- Excellent communication and customer service skills with patients
- Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce
- With strong customer service and human relations skills
- Demonstrated experience in providing exceptional customer services and conflict resolution
- Bi-lingual skills required
How to write Patient Service Specialist Resume
Patient Service Specialist role is responsible for analytical, customer, organizational, innovative, software, government, insurance, training, messaging, player.
To write great resume for patient service specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Service Specialist Resume
The section contact information is important in your patient service specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Service Specialist Resume
The section work experience is an essential part of your patient service specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient service specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient service specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Service Specialist resume experience can include:
- Experience healthcare patient registration, scheduling, pre-registration, insurance verification, demographic data entry
- Assisting staff as needed for general clinic maintenance and upkeep
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information
- Patient Registrars update patient accounts with registration, insurance, demographic, scheduling, and billing data
- Utilizing the Risk Management Checklist completes daily tasks of ensuring safety of the clinic and clinic machinery
- Encourages patient utilization of front-end technology, provides guidance, encouragement, education and hands-on training
Education on a Patient Service Specialist Resume
Make sure to make education a priority on your patient service specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient service specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Service Specialist Resume
When listing skills on your patient service specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient service specialist skills:
- Strong organizational and analytical skills; innovative with ability to identify and solve problems
- Strong organizational and analytical skills; innovative with ability to identify and
- Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff
- Understands insurance basics and is able to translate effectively to both patient and prescriber
- Recruits, enrolls, and educates patients on MyChart and Appointment Pass impacting utilization rates and enhancing the patient experience
- 6 months experience in a medical office setting requiring customer service responsibilities
List of Typical Experience For a Patient Service Specialist Resume
1
Experience For Front Office / Patient Service Specialist Resume
- Experience customer service or healthcare/medical office environment
- Two (2) year’s experience in customer service or healthcare/medical office environment
- PPD test required before hiring
- Processes the workflow for the day
- Supports and participates in process improvement efforts
- Generates staff provider reschedules
2
Experience For Patient Service Specialist Eastern Location Resume
- Supports and adheres to compliance policies and procedures
- Answers physician hot-lines and contacts appropriate staff for outside physicians and facilities
- Accesses multiple department/physician schedules to provide after-hours assistance with physician schedule cancellations and patient surgical cancellations
- Schedules sign language interpreters for all main campus and FHC sites to ensure compliance with Title III of Americans with Disabilities Act then, record interpreter data on department log
- Completes EMR fields for meaningful use compliance and ensures appropriate maintenance of patient records
- Ensures that all appropriate referral information is capturedd and that patient records are comlete and accurate
3
Experience For Appointment Center Patient Service Specialist Resume
- Implements appropriate procedures to increase on time appointment compliance
- Register patients, schedule patient appointments, verify insurance, enter demographic data, collect copayments, etc
- Patient Registrars schedule patient examination, procedure, and surgery appointments for hospitals and physician clinics
- Patient Registrars verify patient insurance benefit coverage via phone and online insurance payer portals
- Patient Registrars provide superior high volume patient customer service in a fast paced environment
- Patient Registrars use Microsoft Office Suite (Word/Excel/Outlook/Power Point), medical software, and type 40+WPM
- Maintains higher production standards and goals
- Investigates the availability of funds and updates internal resources
- Manages resolution tasks and resolves complex cases
4
Experience For Patient Service Specialist Floater Resume
- Acts as interim Advisor when needed
- Has the ability to work with various disease states
- Answers phones and assist callers
- Prepares new patient forms for order entry
- Explains all company programs and services to patients and physician’s office staff including what to expect with Diplomat's specialty services (welcome call)
- Assists patients in securing financial assistance via copay card, 501c3, and/or patient assistance program (free drug) via the completion of hardcopy applications, online portal, or over the phone
- Obtains appropriate consent from patient and/or prescriber to enroll patients for assistance or other services
5
Experience For Patient Service Specialist Mckees Rock PA Resume
- Acts as liaison between the company, patients, insurances, pharma and provider’s office primarily via phone, along with fax and e-mail communications
- Documents with accuracy all communication with patients, caregivers, insurance, providers, and pharma
- Keeps current with new treatment trends, contract requirements, and patient assistance programs
- Appropriately communicates patient status to physician’s offices/clinics, Hub’s, and data aggregate via fax or patient status updates
- Enrolls patients within clinical adherence programs, if applicable and triages appropriately based on pharma agreement
6
Experience For Patient Service Specialist Resume
- Ensures that all patients receive supplies appropriate for therapy
- Identifies potential drug to drug interactions (ddi) and delegates interventions to board licensed healthcare professional to review, including, but not limited to: nurses, pharmacists, or supervised pharmacy interns
- Collects and records payment for patient copays
- Attends and participates in team meetings and discussion
- Deliver high quality customer service to patients and visitors
7
Experience For Front Office / Patient Service Specialist Resume
- Provide administrative support to leaders and other departments
- Ensure the smooth operation of the department
- Responsible for inventory of patient’s current home supplies, medical history, changes in status and delivery ticket
-  Works all assigned InSync queues on a daily basis to ensure all errors are corrected and requests are responded to in a timely fashion
- Completes review of clinic charges to ensure all required
- Completes review of clinic charges to ensure all required information is present. Completes the coding edit process until all edits are clear. Posts charges according to established timelines
- Works all assigned InSync queues on a daily basis to ensure all errors are corrected and requests are responded to in a timely fashion
8
Experience For Patient Service Specialist Eastern Location Resume
- Accurately processes patient payments through the online payment application, forwards appropriate documentation to the CBO, and ensures patients receive a receipt for their payment
- Efficiently and accurately uses office equipment, including fax machine, copier, scanner, and computer
- Tracks Medicare Plan of Care completion and ensures we obtain physician signatures on all necessary documents
- Prepares professional written and electronic correspondence to individuals within and outside of ATI
- Organizes supply closet and orders supplies as needed
- Salary range is $14-$17 an hour
- Supports therapists and therapy assistants
- Appointment scheduling procedures, accurate documentation, scheduling and confirming appointments, insurance, initiating authorizations and referrals background
9
Experience For Appointment Center Patient Service Specialist Resume
- Adapt, prioritize and meet deadlines
- Third party insurance verification
- Maintain overall cleanliness of gym and treatment areas
- Schedule patients for follow up appointments
- 4-5 hours per day between the hours of 12:00-6:30
- Both Clinics have hours: 7am-7pm and are located less than 3 miles apart
- 3rd party insurance verification
10
Experience For Patient Service Specialist Floater Resume
- Per Diem hours are not guaranteed
- Mon-Thurs 7am-7pm & Fri 7am-2pm
- Partner with others as needed to trouble shoot and resolve general technology issues
- High level of customer service experience, exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations
- Clinic is open from 7am-7pm on various days based on volume
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPCS Codes and Modifiers
- Experience in customer service or healthcare/medical office environment
List of Typical Skills For a Patient Service Specialist Resume
1
Skills For Front Office / Patient Service Specialist Resume
- 6 months experience in an office setting requiring customer service responsibilities
- Experience in the revenue cycle (i.e. cash collections, billing, insurance verification, and authorizations)
- Demonstrated interest in process improvement or adopting new processes and or technology
- Demonstrated ability to switch from one task to another successfully in a fast-paced, ever changing environment
- Experience doing insurance verifications and authorizations
- Excellent interpersonal and communication (both oral and
- Experience customer service or healthcare/medical office environment
2
Skills For Patient Service Specialist Eastern Location Resume
- Able to adapt, prioritize and meet deadlines
- Experience in a medical front office and/or business medical office position
- Contact Call Center or Customer Service experience
- Demonstrated ability to understand and interpret medical insurance information
- Experience customer service or healthcare/medical office environment
- Experience in customer service or healthcare/medical office environment
3
Skills For Appointment Center Patient Service Specialist Resume
- Experience customer service in a healthcare/medical office environment
- Experience in a cath
- Scheduling: understand visit types and proper utilization of questionnaires to efficiently schedule appointments
- Mailing of appointment reminder letters with appropriate packets as assigned
- Answering telephones and additional administrative functions
- Working knowledge of PC window applications sufficient to input and retrieve data
- Responding to requests for information
- Obtaining referrals and authorizations
- Interest in learning new technology and troubling shooting to resolve minor technical issues
4
Skills For Patient Service Specialist Floater Resume
-  Responsible for answering phones and greeting patients per customer service guidelines
- Responsible for answering phones and greeting patients per customer service guidelines
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's
- Daily cash balancing and weekly banking deposits
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements
5
Skills For Patient Service Specialist Mckees Rock PA Resume
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines
- A desire and commitment to provide the highest level of satisfaction in quality service, caring and compassion to patients, their families and visitors
- Easily adapts to changing technology, policies, procedures and processes
- Critical thinking, decisive judgment, and ability to work independently with minimal supervision in an often hectic environment
- There is the opportunity of additional hours at a neighboring clinic
- Patient registration & scheduling
6
Skills For Patient Service Specialist Resume
- Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers
- Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone
- Processes prescriptions via pharmacy dispensing software
- Sets the initial delivery for all ‘new’ medication (onboarding)
- Provide administrative support in a clinical setting to patience and families
- Relays staff messaging
- Tracks Medicare Plan of Care completion and ensures we obtain
7
Skills For Front Office / Patient Service Specialist Resume
-  Schedules new patients and collects all necessary information in order to verify insurance with carrier and accurately and completely enters patient information and demographics into computer system
-  Submits patient insurance information to CIV in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
-  Obtains and tracks all necessary authorizations and pre-certifications as required by payors
- Customer Service: answer phone lines in a prompt and courteous manner, and handle appropriately
- Registration: collect, maintain and insure accuracy of patient and insurance information through the use of standard business practices
- Communication: daily management of electronic communication (Outlook messages, WebXchange, EPIC messages, Telephone Encounters)
- Cover outbound work as assigned
- Submits patient insurance information to CIV in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
8
Skills For Patient Service Specialist Eastern Location Resume
- Schedules new patients and collects all necessary information in order to verify insurance with carrier and accurately and completely enters patient information and demographics into computer system
- Demonstrate leadership in completing working responsibilities
- Submits patient insurance information to CIV in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
- Obtains and tracks all necessary authorizations and pre-certifications as required by payors
- Type 40 words per minute
- Participate in continuous quality improvement activitiesPhysical Demands
- Interact well with other staff members, customers, field associates and businesses
- Experience customer service or healthcare/medical office environment. Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers
- In a Customer Service position required
9
Skills For Appointment Center Patient Service Specialist Resume
- Experience customer service or healthcare/medical office environment. Knowledge of medical terminology, commercial and government health insurance and billing guidelines requirements
- Excellent mathematical skills and ability to handle monies
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers
- Previous insurance/authorization verification experience
- Adapt, prioritize, and meet deadlines
- Operates front office of outpatient centers
- Experience customer service or healthcare/medical office environment
10
Skills For Patient Service Specialist Floater Resume
- Knowledge of Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers
- Experience customer service or healthcare/medical office environment. Knowledge of medical terminology, commercial and government health insurance and billing guidelines
- Excellent communication and customer service skills. Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines
- Two years’ experience customer service or healthcare/medical office environment
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes
- Patient intake and data entry
- Insurance verification and pre-authorization
List of Typical Responsibilities For a Patient Service Specialist Resume
1
Responsibilities For Front Office / Patient Service Specialist Resume
- Both clinics have hours from 7am-7pm and are located less than 3 miles apart
- Provides patients with an explanation of their benefits and
- Accurately completes all items on the Front Office Daily
- Provides patients with an explanation of their benefits and thoroughly answers all questions
- Accurately completes all items on the Front Office Daily Checklist in accordance with established timeframes
2
Responsibilities For Patient Service Specialist Eastern Location Resume
- Provides specified patient care activities under the on-site supervision of a licensed clinician, unless otherwise prohibited by state statues
- Computer patient registration
- Flexible with availability
- General facility upkeep
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