Patient Service Resume Sample
Alexandria Bashirian
29734 Greenholt Gateway,
Houston,
TX
+1 (555) 259 8294
Work Experience
Patient Service Manager
10/2016
-
PRESENT
Philadelphia, PA
- Work in multiple systems, support multiple facilities, and if applicable support other financial clearance teams
- Understanding of Compliance standards required
- Demonstrated working knowledge of software/system/equipment/PCs
- Maintain an accurate and complete documentation and system record of all inquires in order to continuously improve the customer service process and reduce potential legal concerns. Complete full follow-up with regards to missing information from patients or healthcare providers including data entry processing, documentation, and AE reporting per program guidelines
- Enter patient prescriptions, refills, physician orders, enrollment forms and other information into the software system and maintain patient profiles in accordance with program rules
- Obtain and retain Pharmacy Technician License per state guidelines
- Hand out helpful materials such as Healthy Living Books
- Assist in new member onboarding and retention
- Review physical therapists charge entries in computer system and check for accuracy against daily progress note in patient’s files
Patient Service Tech
08/2012
-
09/2016
New York, NY
- Directly supervises the day-to-day operation of patient foodservice and ensures program service support objectives are met. Provides a work environment that fosters positive energy, creativity, and teamwork among colleagues across all functional areas. Provides operational and technical support to ensure the overall management of FANS patient foodservice programs
- Follows clinical care policies. Ensures appropriate diet modifications, restrictions nutrition support, supplements and snacks as identified by the nutritional care plan are followed and distributed
- Develops, revises and maintains education materials for patients, families, medical professionals as well as group and community organizations
- Ensures quality and financial objectives stay on course and drives initiatives with team that contribute to Department, THS and RHM program short and long-term operational excellence
- Keeps the General Manager informed of issues affecting program costs, service capabilities, effectiveness and efficiencies, as well as issues noted during Performance Improvement audits. Presents findings and recommendations for improvement to the General Manager
- Meets with direct reports and support staff, as required, to review overall operations goals/objectives, to address shortfalls and open issues, and to encourage open dialogue for suggested process improvements. Reviews subsequent FY goals/objectives and related plans as defined by the General Manager
- Assists the General Manager to develop and administer Program Quality Evaluations and reviews Patient Satisfaction Survey scores for discrepancies and overall customer satisfaction for patient foodservice. Prepares Performance Improvement Plans (PIP) where necessary to resolve customer satisfaction issues and address program quality deficiencies
- Interviews, hires, trains, appraises, counsels, and supervises staff; handles disciplinary actions. Conducts line meetings, huddles and unit meetings to keep staff up to date on all key issues. Meets all deadlines for HR related processes
- Follows and holds direct reports accountable for following Trinity Health and THS policies and procedures
Patient Service Center Rep
08/2005
-
05/2012
Phoenix, AZ
- Manages multiple projects and tasks in a fast paced environment and possesses the ability to adapt to change. Demonstrates the ability to follow a project plan for major projects and meet and document milestones to determine schedule of deliverables to advance project outcomes
- Ensures there are ongoing effective quality improvement programs within the span of control, inclusive of food borne illness, safety and infection control in the appropriate areas of the department
- Greets and arrives patients and others entering the department in a courtesou and professional manner
- Registers new patients and updates existing patient accounts, handling any system red flags as they are encountered in a courteous and professional manner
- Work in a production driven call-center environment
- Scheduling: Responsible for timely scheduling, provide callers with important information related to their appointment (i.e. Prep information for test, directions, order management etc.)
- Financial Clearance: up to and including verifying patient demographic, insurance information and securing payment of patients financial liability/performing collection efforts
- If assigned to Order Management: verifies order is complete and matches scheduled procedure. Includes indexing and exporting physicians orders to correct account number
- Collect and verify required patient demographic and financial data elements, including determining a patient’s financial responsibility and securing pre-payment for future services/performing collection efforts
Education
Naropa University
2000 - 2005
Bachelor's Degree in Performance
Professional Skills
- Experience in a customer service skills with basic typing ability and working knowledge of a Windows based computer environment
- With strong program execution and team management skills
- Excellent analytical skills with ability to gather and present complex information
- Operational, problem solving and decision making skills
- Knowledge of medical terminology and keyboarding skills required
- Laboratory and/or Ambulatory Care experience in a Supervisory / Managerial capacity; 3+ years of Phlebotomy experience
- Prior experience within a Certified Home Health Agency
How to write Patient Service Resume
Patient Service role is responsible for medical, training, resolve, health, phlebotomy, finance, database, procurement, security, assembly.
To write great resume for patient service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Service Resume
The section contact information is important in your patient service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Service Resume
The section work experience is an essential part of your patient service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Service resume experience can include:
- Provides coaching and mentoring to team leader(s) and team members to improve operational effectiveness and quality
- Assists in the recruiting, hiring, orientation and training of all new team members
- Interview incoming patients; obtain accurate spelling of patient’s legal name, address, phone number and insurance information
- Create a complete pre-registration account for an upcoming inpatient/surgical admission
- Completes all pre-certification requirements by obtaining authorization from insurer and/or healthcare facility
- Multitask in multiple systems (financial clearance and scheduling) simultaneously
Education on a Patient Service Resume
Make sure to make education a priority on your patient service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Service Resume
When listing skills on your patient service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient service skills:
- Demonstrated strong problem solving skills sufficient to evaluate and resolve complex patient problems
- A certificate in phlebotomy or other field where phlebotomy training was required. Knowledge of medical terminology and keyboarding skills required
- Experience in pharmaceutical industry (>3yrs) is required, better to have management experience
- Prior healthcare experience
- Develop and deliver trainings/communication dossier to PAGs /patient leaders to help them improve the skills in communication
- Demonstrate effective verbal and written communication
List of Typical Experience For a Patient Service Resume
1
Experience For Patient Service Tech Resume
- Conduct financial conversations with patients
- Verify benefits eligibility with payor
- 2 Escorts patient/family members to appropriate bed/area and orient to specific area. Become familiar with Mercy Health Center layout in order to assist visitors in locating hospital services and provide concise decisions
- 3 Consciously attentive to the needs of family members and visitors while exhibiting a competent and positive attitude and work climate
- 4 Prepared to access the support of Pastoral Services for patients and families in times of crisis and need
- 5 Be attentive to the needs of patients and family members while waiting, i.e., providing refreshments, arranging for a place to lay down, need of cold packs or wet towels, etc
- Basic phlebotomy program with classroom instruction and practical experience with a phlebotomist or equivalent
2
Experience For Spec, Patient Service, Fd Resume
- Provides leadership and direction and encourages teamwork in the Partners PSC. Facilitates interactions amongst his/her team and works to maintain good morale
- Coordinates and/or schedules patient procedures, consultations and tests
- Consistently monitors progress and provides feedback on team member performance. Administers corrective action for less than acceptable performance and/or other issues. Completes performance appraisals
- Identifies system and operational problems through analysis of current processes. Recommends solutions and improvements. Participates in department- wide improvements
- Assists in the development and communication of department policies and procedures. Communicates and implements department policies and procedures to all employees and makes recommendations for revisions. Provides oversight for the implementation of new initiatives and processes
- Develops and maintains schedules and forecasts workloads and staffing requirements for Manager’s approval. Restructures staffing patterns to meet any changing needs of the department
3
Experience For Patient Service Manager Resume
- Proficient with office software packages such as word processing, spreadsheets and database management
- Assists with and responds to escalated customer calls. Investigates and resolves complaints, questions and concerns
- Works as a team member as necessary to ensure that service levels remain acceptable
- Ensures all patient menus are reviewed at least annually and adjusted according to patient/customer preference, THS standards, and that Nutrient Analysis is accurate and updated as needed
- Responds to patient's minor questions and concerns, and refer to supervisor when necessary, in an expedient manner
- Develop and maintain long-term cooperation relationship with PAGs
4
Experience For Patient Service Center Rep Resume
- Providing support resources and coaching PAGs to enhance its capability and influence such as raising the government's awareness of the disease and the policy preferences for hemophiliacs
- Develop and implement PAGs across in alignment with local/regional patient support stakeholders
- Attend and present in relevant patient’s events
- Assess and monitor local legal and regulatory environment relevant to PAGs. Work with Compliance, Legal, and Regulatory to adhere to obligations
- Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions. Largely responsible for scheduling complex procedures
5
Experience For Patient Service Intermediate Resume
- Answer phone courteously, schedule/cancel appointments, take accurate messages and direct calls to the appropriate staff members
- Complete same day data entry (TES) including use of proper ICD-10 and CPT codes, balancing bank deposit against charges posted and correcting all coding and registration edits
- Monitor and maintain waiting room and work area to ensure a clean and professional environment
- Is knowledgeable of the location and contents of the SDS manual
- Limit access to patient/employees information on a job related need to know basis
- Data Entry & Reporting.Use the Laboratory Information System (LIS) to enter client information; manually confirm the identity of patients and document essential information to complete procurement, processing and testing of specimens
6
Experience For Bft Temporary Patient Service Coordinators Needed for Mgh Resume
- Specimen Collection. Execute venipuncture procedure including heel stick and finger stick techniques for the procurement of blood specimens; perform the essential functions necessary to maintain the integrity of the specimens for testing; train new employees or staff on phlebotomy procedures
- Develops a culture of service excellence by ensuring that the staff is consistent in delivering a positive customer service experience at all times
- Provides daily support/mentoring/training to new hires as well as existing PSC staff. Provides assistance in managing escalated issues as needed
- Patient Care. Greet and assist patients to provide general information; communicate with patients for information exchange to ensure accuracy, when necessary
- Perform full patient financial clearance as needed in order to maintain service level to provide exceptional customer service to patients
7
Experience For Patient Service Representive Resume
- Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned
- Participates in and coordinates daily team huddles to sustain a culture of collaboration, staff appreciation and ongoing communication
- Reviews current POS collections compared to targets to drive staff awareness and discussion
- Direct Reports:Rep, PSC I, Rep, PSC II, Rep, PSC Lead
- Handles specimen problems
List of Typical Skills For a Patient Service Resume
1
Skills For Patient Service Tech Resume
- Experience in pharmaceutical industry (>3yrs) is required,better to have management experience
- Experience in customer service with basic typing ability and working knowledge of a Windows based computer environment
- Good at sensing customer needs, providing creative solutions,
- Valid Driver’s License (Clean abstract for 2 years)
- Valid U S Driver's License upon hire
- Dexterity sufficient to operate a PC and other office equipment
- Good in English (both verbal & written)
- Experience in market access, patient organizations, and external affairs desirable
2
Skills For Spec, Patient Service, Fd Resume
- Provides excellent customer service to both internal and external customers of the PSC
- Upervisory experience, preferably in a contact center environment
- Varying shifts including weekends and holidays
- Develop a thorough understanding of scheduling and imaging tests
- Maintain patient accounts by obtaining, recording and updating personal, financial and insurance information into Epic
- Perform accurate and timely scheduling of outpatient imaging tests for multiple hospital locations
- Ensures I.V. and oxygen tanks are handled, set-up and operating according to established procedures and orders
- Responsible for filling supplies and stocking phlebotomy inventory
3
Skills For Patient Service Manager Resume
- Initiates and conducts training sessions and arranges for training and developmental sessions from trainers and experts outside of the Partners PSC
- Maintains accurate and appropriate records as required, including menus as served, patient meal counts, timing of meal assembly and delivery
- Welcome patients and visitors by greeting them promptly and providing them courteous customer service
- Adapts and is willing to learn new tasks, methods, and systems
- A certificate in phlebotomy or other field where phlebotomy training was required
- Successfully complete CCHC s Driver Safety Training Program at least once every two years
- Successfully complete CCHCs Driver Safety Training Program at least once every two years
- Successfully complete CCHC Laboratories’ Driver Safety Training Program at least once every two years
- Responsible for home phlebotomies, nursing homes and any site where phlebotomy is to be performed as designated by a CCHC Laboratories manager
4
Skills For Patient Service Center Rep Resume
- Successfully complete CCHC Laboratories' Driver Safety Training Program at least once every two years
- Explain admitting/departmental process to patients
- Responsible for home phlebotomies, nursing homes and any site where phlebotomy is to be performed as designated by a C-Lab manager
- Full patient financial counseling
- Successfully complete CCHC's Driver Safety Training Program at least once every two years
5
Skills For Patient Service Intermediate Resume
- Performs voice and data quality monitoring and offers feedback
- Successfully drive PAGs, strengthen treatment benefit, and develop patients’ touching story
- Support nurse team to provide training to target patients
- Competitor market access initiatives tracking and risk mitigation plan development
- Review face sheet with patient at time of visit and has patient sign sheet verifying information
- Receive payment for co-pays, co-insurance, and outstanding balances
- Acts as part of the management team to ensure that the group is meeting all operational goals
6
Skills For Bft Temporary Patient Service Coordinators Needed for Mgh Resume
- Extensive multitasking ability
- 1 Be at your workstation and ready to work at the scheduled times
- Provide callers with information related to their appointments (i.e., prep information for test, directions, cancelling/rescheduling of tests, etc.) and any other question the callers might ask
- Licensure: Valid Driver’s License / CPR Certified
- Ensures timely completion of annual performance appraisals; addresses colleague problems and
- Obtain PPD within 6 months of hire and maintain
7
Skills For Patient Service Representive Resume
- Basic Life Support (BLS) or equivalent certification within the first three (3) months from Date of Hire, required
- Handle a high volume and work in a fast-paced environment
- Works in a well-lighted, well-ventilated area
- Frequently exposed to normal food service conditions such as noise, heat and humidity
- Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors
- Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance
- Attends regular corporate meetings as requested
- Follows OSHA regulations, RadNet and site protocols, policies and procedures
8
Skills For Patient Service Ambassador Resume
- Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times
- Practices universal safety precautions
- Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules, and maintains satisfactory personal attendance in accordance with RadNet guidelines
- Completes job responsibilities in a quality and timely manner
- Pass a DOT Medical Certification Exam
- Read write and communicate in English
- Rotates to all CCHC Laboratories locations
9
Skills For Patient Service Splst Resume
- The Patient Services Center Representative II is responsible for creating a positive patient experience by accurately and efficiently handling the day to day operations relating to financial clearance activities
- Knowledge of ICD-9 and ICD 10 CPT codes
- Processes lab specimens to be tested
- Admits patient information into LIS
- Fluency in Spanish Language (Written & Spoken)
- Accept departmental deposits and review for accuracy
- Follows up with patients’ primary care physicians or referring providers via letter about their recent hospital encounter, highlighting any new diagnoses and incidental findings
- Demonstrated excellent interpersonal and oral communication skills to deal with all levels of the organization and diverse cultures. Strong computer system knowledge
10
Skills For Patient Service Center Representative Resume
- Responsible for obtaining complete and accurate clinical, demographic, and financial information during the scheduling process. Enters data into scheduling system or other applications. Provides the customer with prep and other appointment instructions
- Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers' requests
- Notifies customer of physician order, pre-authorization, and other financial clearance requirements
- Verify medical benefits and eligibility with payors and calculate patient liability collection amounts
- Collects lab specimens/phlebotomy
- Order entry of lab tests
- Rotates to all C-Lab locations
- Calculate patient liability collection
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