Patient Service Rep Resume Sample
Alexandrea Buckridge
201 Murazik Springs,
Dallas,
TX
+1 (555) 732 6735
Work Experience
Patient Service Rep
12/2017
-
PRESENT
Boston, MA
- Listen compassionately demonstrating effective problem solving ad critical thinking techniques to all areas of concern to patients and employees without appearing judgmental is essential
- Enters patient information (including demographic, insurance, and financial information) into appropriate computer systems. Completes required patient paperwork and checks that patient charts are prepared for visits and available to clinical staff. Assists and educates patients regarding their account information
- Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
- Keeps patient appointments on schedule by notifying provider of patient’s arrival
- Optimizes patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Informs provider’s assistant of no shows and cancellations
- Assists heavily with provider charge entry functions to help business office achieve regular deadlines
- Works with clinic physicians to ensure that all patient charges are received in a timely manner
Eh-patient Service Rep-psr
11/2013
-
09/2017
Houston, TX
- Verifies accuracy of provider coding and billing by using computer and written coding resources
- Actively participates in quality improvement initiatives
- Prepares for patients arrival
- Obtains chart 1-2 day(s) prior to appointment. (Depends on Dept. requirement.)
- Review insurance for referral and/or copayment requirements
- Demonstrates understanding of customer service
- Greets patients and visitors in a prompt, courteous, and helpful manner. Establishes eye contact with customer
Patient Service Rep / Kings Contrivance
03/2007
-
09/2013
Chicago, IL
- Communicates in professional and friendly manner
- Acknowledges visitors and accurately responds to routine requests for information
- Checks patients in by completing the following tasks
- Greets visitors, patients, and families in a friendly professional manner and directs them appropriately
- Communicates proactively with co-workers, physicians and patients regarding registration related information
- Informs patients of delay in physician schedules, assists with patient comfort while delayed
- Posts all self-pay charges, collects payments, and provides patient with receipt
Education
Indiana Wesleyan University - Kokomo Campus
2003 - 2007
School's Degree in Computer
Professional Skills
- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Work requires a high level of accuracy and attention to detail with demonstrated ability to concentrate on
- >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>Requires proficient keyboard skills with an average speed of 40 wpm and general P.C. skills using a mouse
- Demonstrate problem-solving and prioritization skills in order to manage multiple tasks successfully throughout the day
- Demonstrated organization, interpersonal communication and strong computer skills
- Strong listening and communication skills; Ability to work well under pressure in a fast paced environment
- Multi-task, have attention to detail, strong organizational skills, and a team player
- Pleasant and well developed customer service and interpersonal skills. Strong team orientation Understands concept of service recovery
How to write Patient Service Rep Resume
Patient Service Rep role is responsible for software, interpersonal, customer, basic, computer, medical, microsoft, word, excel, research.
To write great resume for patient service rep job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Service Rep Resume
The section contact information is important in your patient service rep resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Service Rep Resume
The section work experience is an essential part of your patient service rep resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient service rep responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient service rep position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Service Rep resume experience can include:
- Demonstrates excellent ability to establish and maintain effective personal relationships
- Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly
- Effectively communicates any problems, concerns, or issues to the Department Supervisor / Manager appropriately and promptly
- None Demonstrates tact and good judgment
- Telephonic Customer Skills
- Exceptional Verbal Skills
Education on a Patient Service Rep Resume
Make sure to make education a priority on your patient service rep resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient service rep experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Service Rep Resume
When listing skills on your patient service rep resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient service rep skills:
- Demonstrated interpersonal skills including empathy, compassion, kindness, and patience
- Prior experience and demonstrated competence with patient or customer information systems, cash control
- Demonstrates ability to effectively function in other departments as needed
- Strong computer skills, i.e., Microsoft Word and Excel
- >>>>>Ability to read, write, follow oral and written instructions, as well as communicate effectively at a level generally
- Functional PC skills with ability to learn various software programs
List of Typical Experience For a Patient Service Rep Resume
1
Experience For Patient Service Rep-wellmed Resume
- Listen compassionately demonstrating effective problem-solving and critical-thinking techniques
- Knowledge of ICD-9 and ICD 10 CPT codes 6. Knowledge of the policies and procedures of a clinic sufficient to provide effective patient care
- Customer service experience in a high volume, multiple task, high stress environment
- Strong team orientation Understands concept of service recovery
- Demonstrate potential to learn medical terminology. None required
- 3~4 years office experience
2
Experience For Eh-patient Service Rep-psr Resume
- Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery
- 6 months office experience required
- 6 months medical record experience required
- Demonstrated ability to interact with patients, visitors, and all others
- Working knowledge of multi-line telephone systems, electronic medical record, and computer-based telephone messaging systems
- Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patients visit
- Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account
3
Experience For Patient Service Rep-high Dollar Resume
- Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers
- Schedules and enters orders for diagnostic tests, and procedures , following all appropriate workflows
- Reconciles billing slips to daily schedule
- Completes referrals according to departmental guidelines and properly enters into the appropriate system
- Accurately and efficiently completes registration for new and existing patients
- Performs tasks related to cash drawer management including co-pay collections
4
Experience For Patient Service Rep / Kings Contrivance Resume
- Receives all incoming telephone calls
- Participation on committees and subcommittees including departmental work groups, cross departmental teams, etc
- Participates in project planning for department and performs specialized tasks consistently. Suggests ways to improve processes
- Schedules orders for diagnostic tests, and procedures , following all appropriate workflows
- Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner, scanning ID and Insurance cards
- Document appoint location and date on testing orders
- Basic knowledge of medical terminology, accounting principles
- Accurately reconciles daily payments
- Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections
5
Experience For Radiology Patient Service Rep Temporary Resume
- Accurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signatures
- Appropriately refers applicable patients to financial counselors
- Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations
- Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette
- Confirms future appointments as needed. Review Eligibility and Phone report
- Combative Patients / Visitors
- Insures patients maintain optimum levels of correct medical supplies and equipment in their homes to insure continuity of care
6
Experience For Patient Service Rep Bs Cancer Inst Med Onc Resume
- Monitors managed care service authorizations to insure products provided are properly authorized and reimbursed
- Obtains authorization extensions from payers or informs internal case managers that authorization extensions are required
- Insures basic patient demographic and status data records are up to date in computer system
- Completes patient order shipment confirmations, and modifications for item changes occurring after initial order ticket printing to begin revenue recognition and billing processes.Monitor billing hold reports, coordinates billing document procurement and transmittal to insure timely claims submission
- Directs Pharmaceutical Representatives to the appropriate location
7
Experience For Patient Service Rep, Psr-salt Lake Clinic Resume
- Answers telephones, takes messages and/or routes calls appropriately
- Travel to satellite locations for meetings
- Checks patients in upon their arrival for scheduled appointments
- Requests, locates, sends and receives patient medical records as needed
- Understands computer applications common to the desk areas
- Handles and maintains the sale of products pertinent to site or area
8
Experience For Patient Service Rep-proton Center Resume
- Checks patients out in a prompt and friendly manner
- Adheres to and enforces Carle policies and procedures
- Acts as a patient advocate at all times
- Attends meetings to enhance knowledge
- Adheres to and enforces Carle Foundation Administrative and Departmental policies and procedures
- Serves as systems super user
- Informs patients of delay in physician schedules
- Greet and welcome patients in a professional, courteous, and friendly manner. Establish eye contact with patients
- Notify clinical personnel of patient arrival and changes to current day schedule
9
Experience For Patient Service Rep-psc Resume
- Responsible for answering phone calls and scheduling, working bump list and rescheduling as needed; communicate with other health care professionals any changes to the schedule
- Review insurance and collect Co-Pay and payment on account as appropriate
- Schedule complex test for patient; work professionally with all imaging and testing locations/departments to coordinate and schedule multiple test across departments for patients
- Organize charts for the next day, confirming that all necessary information has been obtained
- Accurately check patient for correct exam and order, if order is needed contact ordering physician office to obtain order
- Responsible for greeting patients and visitors as they present at the front counter
10
Experience For Clinic Patient Service Rep-ob / GYN Clinic Resume
- Inform nursing staff or provider when patients present with obvious or unusual discomfort
- Shows compassion and awareness of patient's needs
- Covers for and assists with other office functions as requested
- Positive written and verbal communication with Physicians, managers, and peers
- Completes patient order shipment confirmations, and modifications for item changes occurring after initial order ticket printing to begin revenue recognition and billing processes
List of Typical Skills For a Patient Service Rep Resume
1
Skills For Patient Service Rep-wellmed Resume
- Pleasant and well developed customer service and interpersonal skills
- Planning for patient appointments prior to their arrival, to include insurance coverage and medical record needs.
- Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely
- Six months of customer service experience involving interactions with customers in person and by phone
- Salary: $12.67 or more depending on experience
- Entry Rate: $13.05 or more depending on experience
- One-year work experience, preferably in medical office setting
- Three to six months related experience and/or training in general clerical work
- Six months of office experience, preferably in a medical office setting
2
Skills For Eh-patient Service Rep-psr Resume
- Demonstrates a working knowledge of the insurance grid for all services performed; explains par and non-par insurance plans
- Demonstrates an understanding for patient confidentiality to protect the patient and the practice
- 12 months experience in a customer service role
- Greets patients, answers telephone calls, and has interactions with patients to enhances the customer experience
- One year of customer service experience, especially in a Hospital or Medical Office
3
Skills For Patient Service Rep-high Dollar Resume
- Demonstrate potential to learn medical terminology
- Proven ability to work well independently and in a team environment
- Two to three years customer service experience in a high-volume, high-stress environment
- Experience with CareConnect (Radnet) & Powerchart
- Demonstrates proficiency in the use of departmental software to manage patient care (i.e. coding, billing, ICD-9 codes, etc.)
- Hospital or clinical experience
- Quality, cost-effective health care (medical/dental/vision)
- Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
4
Skills For Patient Service Rep / Kings Contrivance Resume
- Demonstrates the ability to adequately follow downtime procedures
- Demonstrates customer service excellence in accordance to Carle policy
- Answering incoming telephone calls
- Scheduling and authorizing appointments/medications, diagnostic tests and ancillary services
- Sorting and depositing of mail and patient information
5
Skills For Radiology Patient Service Rep Temporary Resume
- Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow-up billing information on the patient and payer
- Working knowledge of automated appointment scheduling
- Answering phone calls from patients, staff, and outside community resources /vendors
- Gathering clinical reports, data collection, database entry
- Monitoring of EPIC In Basket
- Monitoring of Outlook email
6
Skills For Patient Service Rep Bs Cancer Inst Med Onc Resume
- Developing knowledge of medical terminology
- Typing of 25-45 wpm; computer data entry; use of multiple line phone system
- Working knowledge of EPIC workflow dashboard
- Billing Services: Ensures the collection of maximum possible fees at the time of service and accurate follow~up billing information on the patient and payer
- Scheduling: General and Financial
- Working knowledge of management of the Athena workflow dashboard
- __X__ Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
- Checkout patients including collecting of co-pays/deductibles/payments, ROAs, retaining a copy of the patient superbill and vouchers (if applicable)
7
Skills For Patient Service Rep, Psr-salt Lake Clinic Resume
- Uses appropriate follow-up methods and contacts in working with various payer types to ensure timely billing and claim resolution
- New patient intake, scheduling patient appointments, calling patients to remind them of their appointments
- Maintain medical equipment inventory, tracking and shipping of equipment to manufacture and patients
- Timely processing of medical records according to best practices.
- Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care
- Solve problems posed by callers seeking referrals, appointments, billing issues and clinical information
- Basic knowledge of medical terminology and billing and coding practices
- Controls and audits the reconciliation of day sheets including adjusting statistics in the computer data bank
- Coordinate patient appointment scheduling including the set-up of temporary and permanent accounts
8
Skills For Patient Service Rep-proton Center Resume
- Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance
- Schedules appointments accurately according to department guidelines; using waitlist when applicable
- Assists in training of new Patient Services Representative staff and serves as role model by conducting self in a responsible, professional manner at all times
- Coordinate scheduled of OV, lab, testing, and chemotherapy appointments including knowledge of required treatment time
- Makes appropriate corrections to accounts during the collection cycle
- Entry Rate: $12.67 or more depending on experinece
- Patient check out and rescheduling of follow-up appointments
- Shift Department: Intermountain Psychology and Counseling
- Reserve conference rooms, take meeting minutes
9
Skills For Patient Service Rep-psc Resume
- Fax clinic notes, discharge summaries, and lab results to referring physicians
- Utilize registry to optimize pre-visit planning for patient care needs.
- Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes
- 1~2 years in a medical setting or equivalent
- HID scanning preparation
- Flexible and willing to rotate work stations with ease
10
Skills For Clinic Patient Service Rep-ob / GYN Clinic Resume
- Able to function in a high~volume, multiple task environment producing quality work
- Work under stressful conditions and with demanding customers
- In a medical setting or equivalent
- Able to function in a high-volume, multiple task environment producing quality work
- 2~3 years work serving the public in some customer service capacity
- Projects a cooperative, positive helping demeanor and is able to perform well under stressful conditions
- Schedules and pre-registers patients following established policies and procedures to ensure accuracy
- Communicate in English, both orally and in writing, required
List of Typical Responsibilities For a Patient Service Rep Resume
1
Responsibilities For Patient Service Rep-wellmed Resume
- Acts as a liaison with APC and medical center departments and external providers and agencies by directing calls and messages to appropriate parties
- Provides accurate and detailed information and updates patients’ records, using the various management information systems used at BMC: Logician, EWS, SDK and others
- Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals
- Input patient information into the Cadance system accurately and expediently, completing all pertinent fields
- Order and complete requisitions through our Radiology billing system (Radnet)
- Listens, apologizes, finds a solution and follows through when resolving guest problems
- Obtain and record complete and accurate phone orders from Professional Medical Staff
- Track procedure dictations and report completion dates to ensure speedy turn around time for patient care
2
Responsibilities For Eh-patient Service Rep-psr Resume
- Ensure the completion of all patient information, insurance, and financial forms
- Obtain all necessary insurance information from patients when applicable,
- Establish/maintain accurate patient accounts in computerized database, answer multi-line telephone
- Prepare patient medical charts as directed
- Establish follow-up appointment(s), and enter patient charges as assigned
- Scan documentation for patient record and file correctly in patient chart
- Obtain referrals/authorization/pre-certification when needed
- Medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting
3
Responsibilities For Patient Service Rep-high Dollar Resume
- Greets patients. Explains to patients what they can expect and asks them if they have any questions
- Verifies and updates all demographic and insurance information at every visit
- Provides patient with all necessary forms such as but not limited to patient contact form, consent to treat, notice of privacy practices and monitors need for updates to forms per protocols
- Observes patient waiting room, recognizes patients waiting for extended time periods. Investigates and communicates any delays to patients and offers options
- Ensure that personal, confidential business and patient privacy conversations occur in a manner that is not seen or overheard by patients and visitors in the waiting room
4
Responsibilities For Patient Service Rep / Kings Contrivance Resume
- Answers phone with a standard greeting including location and name. Monitors calls on hold and wait time and checks back with the caller. Ensures all needs were met before ending the call
- Responds to patient prescription refill requests by utilizing the refill request process in the EMR
- Takes concise phones messages and routes to appropriate staff or provider
- Schedules patient appointments in the EMR per provider protocols and patient preferences. Offers RN triage or Assessment & Referral Triage when patient expectation cannot be met. Offer appointment reminder for patients scheduling while present in the clinic
- To maximize practice revenues by following appointed hospital policies and procedures
- Registration: General and Financial Operations
5
Responsibilities For Radiology Patient Service Rep Temporary Resume
- Competitive salary based on years of expereince
- Registration: General and Financial
- Protects the legal and financial standing of the hospital by obtaining appropriate signatures on consent to treat forms and required assignment of benefits forms, adhering to written policies and procedures
- Each patient service representative is cross-trained in admitting/emergency room for assistance in those areas, if needed
- Responsible for completing registration, pre-registration, verification and authorization for ancillary departments, if required
6
Responsibilities For Patient Service Rep Bs Cancer Inst Med Onc Resume
- Performs all follow-up that is required (copying of i.d. cards, collection of co-pay and deductible, etc.) in a timely manner
- Assigns diagnosis codes on accounts based on physician orders, i.e., In-Patients, Out-Patients, Short-Term Care, Physical Therapy, Cardiac Rehabs, etc
- Ensure primary care physician referral is given and recorded in log
- Responsible for payments and valuables from patients, and acts as a cashier for the organization
- Makes change if required by Coordinator
- Works with Lead Patient Services Representatives to solve specific problems either on a one to one basis or in groups. Provides assistance to Lead Patient Services Representative to ensure successful business operations
7
Responsibilities For Patient Service Rep, Psr-salt Lake Clinic Resume
- Communicates changes effectively, prepares and supports those affected by change, monitors transition and evaluates results and applies feedback to improve performance
- 2~3 years of customer service experience in a high volume, multiple task, high stress environment
- Registration: General and FinancialOperations
- Obtains authorization for procedures, services and/or admissions as required by health plans
- Discuss personal and financial matters with patients and families
- H.S. Diploma or equivalency
8
Responsibilities For Patient Service Rep-proton Center Resume
- Knowledge of payer requirements (co-pays, referrals, etc.)
- Function in a high volume, multiple~task environment, possibly in a crowed or closely shared work space
- Exposure to ill patients
- Understands concept of service recovery
- Lift up to 35 pounds without assistance. For patient lifts of over 35 pounds,
- Experience handling difficult caller/customers/patients. Experience handling several tasks at once without mistakes or diminution of professional demeanor and customer service
- Function in a high volume, multiple-task environment, possibly in a crowed or closely shared work space
- Knowledge of medical terminology and third-party payer requirements
- Basic knowledge of managed care and commercial insurance
9
Responsibilities For Patient Service Rep-psc Resume
- Comprehensive ability to conceptualize and follow office policies and procedures.Ability to handle stressful situations
- Able to work independently and problem solve
- Mature, motivated, decisive and flexible
- Work in a diverse professional and patient population
- Occasional evenings and weekends
10
Responsibilities For Clinic Patient Service Rep-ob / GYN Clinic Resume
- Bilingual in Spanish or Polish
- Comprehensive ability to conceptualize and follow office policies and procedures
- Able to relate to other health care workers and develop productive work relationships with peers and physicians
- Is flexible and able to adjust to changes in assignments
- Sit for long periods of time, work in front of a computer monitor and use keyboard for sustained periods of time
- Able to walk about the department and hospital and lift and carry paper, notebooks up to 10 pounds without assistance
- Fast-paced, very active position
- >>>>>>Ability to employ tact and courtesy at all times to patients, visitors, co-workers and other hospital personnel
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