Patient Navigator Resume Sample
Jessie Hudson
370 Harrison Fall,
Chicago,
IL
+1 (555) 201 8282
Work Experience
Patient Navigator
06/2015
-
PRESENT
Los Angeles, CA
- Educates clients, provider’s and personnel on region wide post-acute services.Collaborates with Marketing and IT to maintain post-acute literature and marketing materials
- Collaborates with physicians, nurse director, nurse manager, nursing staff, and other involved clinical services to plan the care of orthopedic patients and ensure specific outcomes are met
- Coordinates with Care Management and Discharge Planning to assure development and documentation of a treatment plan and durable medical equipment needs for orthopedic patients
- Receives referral from the Orthopedic Surgeon for intake, performs a pre-surgical assessment, pre-hospital patient/family education and coordinates pre/post-surgical care
- In collaboration with physicians, nurse director, nurse manager, and inpatient/outpatient rehab manager, develops Orthopedic and Total Joint protocols, Orthopedic and Total Joint policies and procedures using evidence-based practice guidelines. Ensures length of stay and utilization management are at benchmarks
- Rounds on all orthopedic program patients to insure that all orthopedic goals are being met
- Coordinates aspects of the “Total Joint Patient Pre-Operative Education Class”, “Total Joint Post-Operative Discharge Class” and “Total Joint Outreach Programs.”
ICP Check Out Patient Navigator
11/2008
-
04/2015
New York, NY
- Monitors program quality performance and provides reports as jointly determined by the hospital and Orthopedic/Total Joint Program physicians. Seeks to obtain national based quality award recognitions
- Facilitates pre-operative, inpatient and outpatient care through ongoing clinical patient evaluation and management in collaboration with all other members of the patient care team. Participates in multi-disciplinary care huddles
- Liaisons with the Joint2 Task Force
- Assists nurse manager and nurse director with staff education and continuous improvement
- Coordinates aspects of the Bone & Joint Health Network’s total joint health management referrals, community education/marketing events related to joint health topics, and tracking total joint surgical referrals from the Network
- Patient counseling and referral as appropriate for patient needs; assists in coordinating patient care; responsible for the on-going daily management of patient continuity of care for patients entering and followed through the multi-disciplinary clinics; organize and assist with conducting community outreach on behalf of the Program
- Utilizes and or creates databases for tracking and following patients through out-patient clinical settings; organize and analyze program data on a regular basis; create and maintain referring physician informational databases; Maintain all documentation and files on behalf of the program
- Responsible for establishing trusting relationships with patients and their families while identifying, connecting and supporting social determinants of health needs
Patient Navigator Assistant
03/2004
-
10/2008
San Francisco, CA
- Performs outreach when necessary as mandated by specific contracts
- As a primary advocate for the patient after initial diagnosis, ensures that the patient and family understand the diagnoses, treatment strategy and recommended plan of care and resources available until the patient has sufficient knowledge and resources to self-direct care. Empowers patient/family to communicate concerns, preferences and priorities to their healthcare team
- Facilitates the entry of patients into the program and coordinates their care. Follows the patient throughout the continuum of care services, including guiding the patient and care team through the transitions of care
- Coordinates the patient’s care and serves as an essential liaison between the care team,
- Provides community education and outreach including hosting speaking events, community screening and marketing initiatives. Establishes on-going community needs assessment to address health care disparities and barriers to care for patients
- Participates in quality improvement initiatives, collects data regarding performance measures, understands and utilizes the Performance Improvement process, and makes recommendations for process improvement initiatives
- Assumes responsibility for own professional growth by attending continuing education classes, seminars and reading professional journals
Education
Salve Regina University
1999 - 2004
Bachelor's Degree in Social Work
Professional Skills
- Experience with motivational interviewing. Strong skills to support, encourage and guide patients in behavioral and lifestyle change
- Attention to detail, time-management skills, and organizational skills
- Strong skills in assessing patient's grievances to quickly locate appropriate resource for assistance
- Excellent communication skills with coworkers, providers and clients
- Strong problem solving and advocacy skills
- Excellent communication and listening skills, knowledge of hospital processes and community resources are required
- Excellent computer skills required with proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
How to write Patient Navigator Resume
Patient Navigator role is responsible for interpersonal, customer, computer, organizational, microsoft, resolve, software, health, word, clinical.
To write great resume for patient navigator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Navigator Resume
The section contact information is important in your patient navigator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Navigator Resume
The section work experience is an essential part of your patient navigator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient navigator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient navigator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Navigator resume experience can include:
- Excellent written and verbal communication skills with strong organizational skills
- Excellent written and verbal communication skills, in addition to organization skills
- Displays excellent public speaking and presentation skills
- Excellent analytical, interpersonal, and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation
- Proficient computer skills including Microsoft Office suite. Experience with electronic health records
- Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgement
Education on a Patient Navigator Resume
Make sure to make education a priority on your patient navigator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient navigator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Navigator Resume
When listing skills on your patient navigator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient navigator skills:
- Strong computer and telephone skills, excellent verbal and written communication skills
- Strong knowledge of data collection, compilation, and analytical techniques. Proficiency in mathematical skills
- Prompt and excellent written and verbal communication skills
- Experience with customer service. Computer and internet skills are required
- Excellent interpersonal skills and the ability to work as a member of a team as well as function independently
- Strong communication (oral and written), interpersonal, organizational, and record keeping skills
List of Typical Experience For a Patient Navigator Resume
1
Experience For Patient Navigator, ACO Resume
- Effectively utilizes various means of communication, including but not limited to phone, fax, mail, and online methods
- Demonstrate excellent understanding of local and community resources
- Skills to conduct collaborations with local organizations, community partners and volunteers, and to build working relationships
- The organizational skills necessary to work independently with minimal direction
- Computer skills necessary to fulfill the job responsibilities
- Accurate, thorough and timely completion of tasks with demonstrated ability to prioritize
- Demonstrates proficiency at organizing and collecting data pertinent to procedure results and presenting statistical findings to physician and Manager
- Works at maintaining a good rapport and cooperative working relationship with primary physicians, surgeons, and associates of Cancer Center
- Experience working in a medical setting with oncology patients and families
2
Experience For ICP Check Out Patient Navigator Resume
- Provide ongoing navigation with patients/families to assure patient satisfaction, evidenced by patient retention
- Be effective in a fast paced, continually evolving program
- Understands the typical obstacles to treatment, and who works to help remove barriers to effective care by coordinating internal and external services
- Demonstrate ability to communicate both verbally and in writing with the PCMH Care Coordinators and other members of the health care team
- Experience working with HIV positive population
- Experience in a community healthcare setting
- Previous experience in an hospital inpatient setting
- Three or more years of experience in a healthcare environment
3
Experience For Oncology Patient Navigator Resume
- Demonstrated ability to work as part of an interdisciplinary team with other health professionals
- Developing individual written care plans providing ongoing reassessment of the client’s needs
- Helping patients know where they need to be, what time, what to bring, etc
- Assisting clients in receiving comprehensive, coordinated care in a timely manner based on individualized needs
- Confirming patient appointments
4
Experience For Patient Navigator Assistant Resume
- Understanding of substance use disorders, harm reduction and recovery
- Carries out tasks to execute the medical and support service plans including guiding patients to appointments, and accompanying them when necessary
- Coordinate patient enrollment including obtaining patient medical history and laboratory data
- Coordinate monthly faculty meeting, prepare agenda and meeting minutes and distribute appropriately
- Participates in marketing activities/outreach speaking engagements related to the Orthopedic/Total Joint Program
- Maintains patient privacy according to local and national laws, treating all patient and family information as privileged and protected
5
Experience For Patient Navigator Mandarin Interpreter Resume
- Coordinates logistics for plan adherence such as appointment reminders, arranging transportation, making childcare arrangements
- Run billing consults on clients waiting to be seen in advance, so that when a cancelation occurs there are clients ready to be seen
- Facilitates In-coming and out-going referrals for physicians
- Knowledge of insurance billing and medical coding
- Focuses on supporting and empowering limited English proficiency patients in interactions with physicians and members of the healthcare team
- Extensive reading, extended sitting, ability to move from unit to unit across the Newark campus
- Friendly, outgoing, sociable, open-minded and non-judgmental, caring, empathetic, compassionate, committed, dedicated, persistent, creative and resourceful
- Documents all encounters in computer software as directed according to standard operating procedures
6
Experience For Patient Navigator Rep-breast Center Resume
- Assist individuals and families with enrollment in health care coverage and facilitate “My Benefits” education sessions to ensure patients are knowledge regarding their health plan benefits
- Ensure continuity of health care coverage, through ongoing tracking of patient redetermination. Following-up with patients via phone calls, home visits and other necessary means
- Exhibit excellent working relations with community members, patients, visitors and team members
- Serves as educator for other medical personnel in understanding treatment and the patient’s emotional and social recovery from the disease
- Visits referring physicians on (generally) a weekly basis
- Help generate scripts for others contacting patients/physicians
- Help with patient correspondence and scheduling (assisted by other staff)
- Chart abstraction for patient screening eligibility
- Capture data regarding physician responses
7
Experience For Patient Navigator Interpreter Resume
- Current Illinois licensure to practice nursing or current Illinois Physician Assistant license required
- Interface with units such as Billing, Admissions and Security as appropriate for coordination of care
- Collect and record data for staffing and patient care needs
- Work independently and as a team player in an ever-changing environment
- Provides HIV rapid testing in assigned hubs as needed
- Performs appropriate program documentation of services provided by entering information into all designated databases
- Maintains a daily log of patient services for statistic and reporting purposes
- Coordinates ongoing navigation and logistical support for linkage and retention of care
- Provides sexual health education and risk reduction counseling as needed
8
Experience For Breast Patient Navigator Resume
- Helps families to solve problems that interfere with obtaining care and support for their child and their family
- Be available to reach out and promote patient services in Patient and Family Resource Center, waiting rooms, and treatment areas, appropriately
- Develop a “plan of care” template that identifies the initial point of contact with a patient and the goals of the first meeting
- Determines typical steps through the process, integration with primary/attending physicians, etc
- Maintain a positive working relationship with HCH team members, ER staff and community partners
- Provides teaching and preabilitation for patients to prepare them for surgery and minimize complications
- Coordinate patient care during in-hospital postoperative recovery to improve transition of care in the hospital
- Maintains open communication with Manager of Cancer Center by meeting every month or as needed
9
Experience For Patient Navigator Resume
- Maintain a positive working relationship with multi-disciplinary team
- Serves as a patient advocate, liaison, and adviser/educator to assist patients with navigating the continuum of care
- Provide input in assessing the needs of patients and participate in the development of comprehensive care plans
- Assists the health care team in educating the patient
- Notifies patients of pending expirations and coordinates prescription renewals as appropriate
- Receives calls from patients and answers questions regarding prescription status, reimbursement, co-payment assistance and other related questions
10
Experience For Patient Navigator, ACO Resume
- Maintains patient database information including personal, physician, prescription, insurance, agency, financial assistance and related data elements
- Customer service in a healthcare, insurance or pharmacy setting is required
- Establishes rapport with patients and families using knowledge of cultural and linguistic competence
- Orients and educates patients and their families on the role of the patient navigator by communicating with them face-to-face or over the phone
- Identifies potential and actual barriers to care utilizing assigned assessment tool
- Knowledge of computers and software including Microsoft Excel, Microsoft Word
- Knowledge of governmental regulations regarding the confidentiality of patient information
- Knowledge of community resources. Familiarity with social work services in a health care setting desired
List of Typical Skills For a Patient Navigator Resume
1
Skills For Patient Navigator, ACO Resume
- Demonstrated experience to provide excellent customer service
- Excellent organizational skills given coordination of multidisciplinary team, various logistical components, data acquisition
- Strong communication skills, especially in regards to support for patients and their questions, issues; empathy, ability to learn, adapt to program approaches
- Excellent communication skills, verbal and written and professional presentation
- Excellent computer skills in Electronic Medical Records
- Experience and/or ability to effectively use web-based portal systems, social media, etc
- Proven experience using patient scheduling systems, information retrieval, and data entry
2
Skills For ICP Check Out Patient Navigator Resume
- Three years of experience in patient education, nursing, planning, case management, or similar experience
- Computer skills: working knowledge, familiarity with computer, software including use of email, Excel
- Computer skills including Microsoft Office Suite and ability to enter data into spreadsheets
- Demonstrated flexibility with client’s priorities, evolving needs, and goals
- Work effectively within an interdisciplinary team and promote a team approach to client care
- Participates effectively as a team member
- Has wide-ranging experience, use professional concepts and company objectives to resolve complex issues in creative and effective ways
3
Skills For Oncology Patient Navigator Resume
- Effectively navigate insurance reimbursement system
- Demonstrated experience in insurance authorization (Medi-Cal, TAR, Medicare, HMO)
- Effectively communicate to patients, customers, co-worker or leaders via written or verbal communication
- Three years of experience in related field that includes face to face customer service experience
- Organizational skills necessary for a fast-paced environment
- Applicable experience. Insurance billing and medical coding required
4
Skills For Patient Navigator Assistant Resume
- Knowledge of prior authorizations, insurance billing and medical coding
- Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations
- Familiarity with mental health insurance benefits, including experience completing insurance authorization and/or concurrent/utilization reviews
- Skilled in working in software programs including Windows, Word, Excel, and Access
- Experience with customer service in a clinical setting (dealing with complex situations, conflict resolution, etc.)
- Experience working for Physicians
- Evidence of minimal ongoing education to maintain oncology certification
5
Skills For Patient Navigator Mandarin Interpreter Resume
- Experience working with patients with mental health disorders
- Experience working with adolescents, young adults, and families
- At least six months of experience in a clinic, hospital, or home health setting
- Experience facilitating group sessions and/ordiscussions
- Experience working with the poor and vulnerable
6
Skills For Patient Navigator Rep-breast Center Resume
- Demonstrated ability to provide outstanding customer service
- Exercise independent judgment, negotiate multilayered regulatory systems, manage competing priorities
- Capture data regarding enrolled patient responses, experiences
- Three (3) years nursing or Physician Assistant experience in assigned specialty field
- Knowledge or strong interest in developmental behavioral pediatrics, psychology, eating disorders and chronic illness
- Health care/medical office experience
- Previous experience working with Chronic Illness, Substance Abuse, and/or Mental Illness population
- Experience involving Insurance Verification, Pre-Authorizations, and/or other Patient Access functions
7
Skills For Patient Navigator Interpreter Resume
- MSW required with a valid Texas license in Social Work
- Performs prior authorizations for patients
- Experience in women’s health and/or maternity
- Build and maintain solid interdepartmental relationships
- Experience in community outreach is desirable
- Prioritize workload, handle multiple tasks and to work independently with limited supervision
8
Skills For Breast Patient Navigator Resume
- Work as part of a team, to prioritize and handle multiple tasks and work independently in a high pressure environment
- Demonstrated knowledge of health information and medical terminology
- Demonstrated knowledge of medical records management
- An excellent communicator with the ability to build bridges toward the common mission
- Healthcare and/or customer-service role experience
- Demonstrated knowledge of basic medical terminology
9
Skills For Patient Navigator Resume
- Work independently, organize, and prioritize concurrent responsibilities and demand
- Progressive work experience in a healthcare environment required
- Computer experience with Microsoft Word, Microsoft Outlook, and Internet Explorer
- Proficiency and experience with creation and utilization of databases in Excel and Word
- Oncology experience, required
- Oncology experience
10
Skills For Patient Navigator, ACO Resume
- Record, capture program experiences in preparation for the addition of future additional navigators as the program grows
- Working with clients with complex care issues such as behavioral health, substance abuse, homelessness and domestic violence
- Working at multiple workstations in a shared environment
- Lifting up to 10 lbs (on occasion more based upon patient demands)
- Working knowledge of MiChart or Epic EMR
List of Typical Responsibilities For a Patient Navigator Resume
1
Responsibilities For Patient Navigator, ACO Resume
- Navigation support to include: Assessment of patient’s social services needs; leveraging internal and external community resources; accompanying a patient and family members to DFCI and/or BWH appointments as necessary; ensuring follow-up on all referrals (internal and external)
- Invites cancer patients and their caregivers to become part of the cancer survivor community through such venues as the American Cancer Society Cancer Survivor’s Network, Relay for Life and Making Strides Against Breast Cancer
- Performing accurate, legal, and ethical documentation at all times
- Training is 8am-5pm for four weeks in Dallas
- Understanding clinical concepts and related processes
- Understanding of HCP office dynamics & workflow
- Supporting patients and families with completion of medical forms
- Serves as triage manager in assessing patients’ educational and social needs and appropriately referring to the proper source of help
2
Responsibilities For ICP Check Out Patient Navigator Resume
- Works collaboratively with the rest of the Care Coordination Team, including regularly communicating feedback from patients and providers
- Meet and screen new patients to determine which patients would benefit from navigation services utilizing established criteria
- Participates in program data maintenance and tracking as assigned by Supervisor
- Information Management: Utilizes MiChart to accurately and appropriately document patient requests including urgent medical problems and referrals
- Participates in business development regarding specific diagnostic programs
- Provides education and coaching for specific population needs as required by the program or department
- Answer the scheduling telephone line. Respond to inquiries, and transfer calls as needed
3
Responsibilities For Oncology Patient Navigator Resume
- Assist families with parking permits
- Work with UW Tacoma facilities for any on-site clinic needs (e.g., repairs, cleaning)
- Attend community events and resource fairs across the Puget Sound representing the UW Autism Center when needed
- Track the number and types of calls received and provide monthly reports of activities and calls using our database
- Review the UWAC website information frequently to find ways to improve the wording or structure and provide feedback to website manager
- Serve as backup other Patient Navigators re scheduling clinical needs and check-ins when support is needed due to workflow or leave
4
Responsibilities For Patient Navigator Assistant Resume
- Maintain inventory of supplies and promotional materials, including brochures and flyers available to clinicians and general public
- Knowledge of existing MS Office software suite as well as ability to manage new software platforms if necessary
- Follows the hospital’s policies, procedures and guidelines
- Work in multiple sites: Brigham and Women’s Hospital, Brookside Community Health Center, and Southern Jamaica Plain Community Health Center
- Facilitates physicians’ recommendations for patient care to help ensure patient compliance and
5
Responsibilities For Patient Navigator Mandarin Interpreter Resume
- Contacts insurance companies on behalf of the Practice and the patient to initiate and complete the precertification/authorization process as required by the patient’s insurance company for ordered diagnostic testing as needed
- Enhance the patient’s quality of life, sense of autonomy, and self-determination for managing his/her own health
- Initiates contact and establishes ongoing, proactive communication with patient and families at each new phase of treatment
- Assists patients and family members in identifying concerns throughout treatment and facilitating timely communication for problem resolution with appropriate care team member
- Creates and maintains patient educational materials
- Documents communications with patients, family members and UC San Diego staff members in EPIC (Electronic Medical Record)
- Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations. Knowledge of Medical Terminology. Strong knowledge of data collection, compilation, and analytical techniques
6
Responsibilities For Patient Navigator Rep-breast Center Resume
- Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved
- Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians
- Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation
- Contact patients identified as program participants
- Facilitate patient access to information provided by the program
7
Responsibilities For Patient Navigator Interpreter Resume
- Support patient enrollment into the program and treatment initiation
- Follow-up with patients as they progress through the program
- Become content specialists for certain bio-behavioral heart disease risk factors
- Assist and help coordinate program development
- Help organize meetings among team members (assisted by other staff)
8
Responsibilities For Breast Patient Navigator Resume
- Help develop program content
- Help with any administrative tasks as needed (assisted by other staff)
- Support for physicians of patients enrolled in the program
- Liaison with physician offices on program issues
- Provide updates to physician offices
- Strong interpersonal skills, including conflict resolution skills necessary to effectively work with patients, hospital staff and physicians. Ability to demonstrate empathy and sensitivity
- The written and verbal communication skills necessary to conduct in-service education sessions, community education programs, develop policies, procedures and educational material
- The ability to perform and/or monitor multiple simultaneous projects
- Conduct phone screens, which are used by program nurse and program leaders as an initial assessment of patient symptom severity in order to triage care appropriately. This requires in-depth knowledge related to the symptoms and treatment of eating disorders
9
Responsibilities For Patient Navigator Resume
- Coordinate admissions into the CEDP services with sensitivity and professionalism
- Complete insurance authorizations and concurrent/utilization reviews for program participants. This role requires an intimate knowledge of the patients’ condition and requires a clinical perspective when discussing cases with insurance authorizers
- Assist with management of incoming calls using the Aspect phone system and provide information about the CEDP (including an overview of the treatment approach and levels of services offered) to potential patients/families
- Attend and participate in relevant CEDP multi-disciplinary team meetings
- Organize and provide materials to patients in preparation for their evaluations and enrollment into the program
- Be available to contact other medical and treatment providers for care coordination
- Assist parent(s) to complete forms in visit if needed
10
Responsibilities For Patient Navigator, ACO Resume
- Assess patients/families for tangible needs and services and address directly
- Secure information for appropriate triage to social workers, Clinic Directors, and CEDP team members
- Match patient/family needs with community resources as needed
- Receive supervision from Clinic Directors, Lead Clinical Social Worker, and Administrative Manager
- Serve on Departmental and Institutional Committees as appropriate
- Participate in staff development opportunities as appropriate
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