Patient Services Assistant Resume Sample
Arnulfo Effertz
655 Baumbach Pike,
Chicago,
IL
+1 (555) 891 8308
Work Experience
Patient Services Assistant Associate
08/2016
-
PRESENT
Phoenix, AZ
- Experience
- Schedules appointments for patients with ancillary hospital departments, service, and doctors’ offices
- Knowledge of physician’s billing inclusive of third party billing, medical terminology and CPT codes, required. Knowledge of ICD-10 coding, highly desirable
- Demonstrated active listening, verbal, written and information technology communication skills
- Qualification 2: 1 year patient care experience
- Provides callers with physician referrals that meet their needs as indicated by monitored phone calls and satisfaction surveys
- Ensures the telephone is answered within 3 rings in a cordial, courteous and helpful manner
- Obtains and enters caller demographics and reason for call into software while maintaining accurate contract information
Patient Services Assistant
09/2013
-
06/2016
Dallas, TX
- Schedule new and return visits determining appropriate subspecialty within a clinic based on symptoms described and urgency of the appointment request
- Provide excellent customer service to patients and families in the Medical Procedures Unit; supporting all clerical positions in unit- appointment scheduling, telephone triage, patient arrival, prep desk coordination and billing
- Basic clerical tasks that require proper customer services techniques, basic typing, computer and data entry skills
- Exceptional interpersonal skills and ability to work well within a team setting
- Contact and reschedule patients’ appointments due to provider unavailability
- Check-in support for patients in both Adult and Children’s Emergency Services
- Excellent interpersonal and communication skills (e.g. ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace issues)
- Reconcile clinic cash collections daily and make daily bank deposit
- Confirm patient’s appointments
Patient Services Assistant
06/2011
-
08/2013
Houston, TX
- Communicates and interacts with clients, hospital personnel, and physicians in a manner that promotes and maintains a high level of quality service
- Verify caller’s name, patient’s name, demographics, telephone number, insurance, birth date, reason for call, and contract data on every call received when appropriate
- Demonstrates teamwork, cooperation and personal involvement with other employees/departments of the Mercy Health System and outside agencies
- Maintains patient privacy and or confidential hospital and employee information at all times
- Check-in support for patients in both Adult and Children’s Emergency Services. Greet and assist patients/visitors both in-person and with phone calls and information requests
- Greet and obtain required information from patient at time of arrival
- Greet patients arriving for clinic visits, verify appointment status and process electronic check-in and check-out ensuring patient completeness of necessary documentation
Education
Northeastern University
2007 - 2011
School's Degree in Empathy
Professional Skills
- Demonstrated active listen, excellent verbal and written skills, and information technology skills
- Effective verbal and written communication skills, including strong active listening skills Motivated with a positive and professional attitude
- Communication/Telephone Skills-adheres to established telephone guidelines. Demonstrates good customer service telephone skills
- Strong organization, problem-solving and prioritization skills are required
- Demonstrated active listening, excellent verbal written, and information technology skills
- Demonstrate excellent verbal and written interpersonal and communication skills
- Excellent organizational skills and the ability to multitask and appropriately prioritize responsibilities
How to write Patient Services Assistant Resume
Patient Services Assistant role is responsible for customer, technology, interpersonal, medical, prioritization, telephone, organization, basic, organizational, player.
To write great resume for patient services assistant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Services Assistant Resume
The section contact information is important in your patient services assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Services Assistant Resume
The section work experience is an essential part of your patient services assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient services assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient services assistant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Services Assistant resume experience can include:
- Strong attention to detail and collaborative problem solving skills with diverse groups
- Demonstrate active listening, phone, written, verbal and information technology skills
- Organized self-starter and motivated with strong problem solving skills
- Demonstrated active listening, written, verbal, and information techonology skills
- Excellent written & verbal communication, conflict resolution, and customer service skills. Consistent use of correct spelling and grammar
- Excellent patient and staff relation skills
Education on a Patient Services Assistant Resume
Make sure to make education a priority on your patient services assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient services assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Services Assistant Resume
When listing skills on your patient services assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient services assistant skills:
- Demonstrated active listening, effective verbal and written skills
- Outstanding customer service skills with one to two years’ experience in a medical office setting
- Strong critical thinking, problem-solving skills and ability to make informed decisions
- Demonstrated active listening, written, verbal and information techology skills
- Demonstrated active listening and information technology skills
- Exhibits excellent interpersonal skills and professional and positive image when interacting with patients, faculty, and staff
List of Typical Experience For a Patient Services Assistant Resume
1
Experience For Patient Services Assistant UH Resume
- Experience working in a large, complex health care setting
- Clerical experience is necessary preferably in a medical setting
- Related experience in hospital/healthcare setting
- Previous experience in a patient care environment
- Demonstrated ability to work in a fast-paced environment and maintain attention to detail and ensure compliance with University guidelines
2
Experience For Patient Services Assistant Associate Resume
- Experience with an electronic medical record (EMR)
- The ability to accept direction from multiple sources, prioritize tasks and remain adaptable to rapid changes in work and inventory supplies
- Basic experience with e-mail systems and MS Office programs
- Manual charge entry experience
- Basic email system experience
- Accept direction from multiple sources and prioritize tasks
- Two to three years of experience in an administrative and/or patient care role
- Demonstrated ability to perform data entry with accuracy
- Skillful in customer service; ability to explain processes, actions, changes and status
3
Experience For Patient Services Assistant Resume
- Notify patients of appointment changes. Inform patients of necessary preparations prior to visit or study in accordance with established guidelines
- Experience with MiChart
- Experience with Aspect
- 2-years of experience
- 0-2 of experience
- Familiarity with clerical support procedures usually gained through one or more years of clerical experience
- Scheduling and coordinating appointments in MiChart, on the telephone and during check-in and check-out processes
4
Experience For Patient Services Assistant UH Resume
- Working knowledge of at least one word processing package, one spreadsheet package and one database management program
- Working knowledge of computers with the ability to type 50 wpm
- Obtaining authorizations for Occupational therapy and Orthotics and Prosthetics
- Screening and consultation
- Working knowledge of MiChart (Cadence, EpicCare), and/or Radiology Information System (RIS)
- Answering phones using Aspect, in a timely manner and scheduling of patient appointments
- Exploring cost and billing methods and reporting it back to the team Coordinating blood draw for patients being tested after their appointment
5
Experience For Patient Services Assistant Associate Resume
- Preparing patient resource packets for the indication(s) they are being seen for
- Understanding of and dedication to diversity, equity and inclusion in the University setting
- Fully utilize MiChart (Epic system) to access Ambulatory Care functionality in scheduling, processing collections, and generating reports
- Coordinate inpatient testing with nursing staff, utilizing the patient transport program to escort inpatients to the Pulmonary Function Lab
- Knowledge of physician’s billing inclusive of third party billing, medical terminology, CPT and ICD-10 coding, required
- Assist in managing clinician schedules to accommodate the needs of patient population. This often involves coordinating with all clinical staff
- Knwledge of University policies and procedures. Working knowledge of medical terms, testing and procedures is desired
- Prepare daily lab schedule for patient testing utilizing the departmental database
6
Experience For Patient Services Assistant Resume
- Schedule inpatient and outpatient pulmonary function tests utilizing the MiChart Cadence scheduling program
- Interacts with a wide range of individuals with varying degrees of understanding
- Knowledge of check-in, check-out, and outpatient scheduling utilizing the MiChart (EPIC-Cadence) system
- Functional visual acuity and hearing for accurate assessment and recording of patient interactions and information
- Audit equipment records for completeness. Request and obtain missing documentation from responsible staff member
- Work with the business office in rectifying problems with patients' bills, charges and itemized statements
- Contact patients regarding follow-up care, prescriptions and return visits
- Facilitate walk-in patient flow and direct calls to nurses for patients needing immediate assistance
- Call a nurse for patients needing lie-down or wheelchair assistance
7
Experience For Patient Services Assistant UH Resume
- Schedule patients in appropriate slots according to services needed
- Call Taxi service for patients needing transport
- Process all patient payments; both co-pays and outstanding balances. Accurately reconcile and balance receipts and payments collected
- Follow protocols for verifying all patient demographics and insurance information
- Provide a warm welcome to patients entering the clinic
- Complete closing paperwork for drawers
- Responsible for standard follow-up mailing of letters and resource materials upon request
- Answer incoming phone calls at Check in/Check out
8
Experience For Patient Services Assistant Associate Resume
- Verify and update patient demographic, primary care, and referring provider information in real time, as part of the check-in process
- Exhibits professional and positive image when interacting with patients, faculty, and staff
- Explain basic insurance coverage and co-pays to patients and share outstanding balance information to the patient and/or guarantor
- Accomplishes work in ways that maximize productivity and available resources while minimizing waste
- Understand medical terminology and coding
- Proficiency in use of computers and software, including Microsoft products
- Previous clerical work in a hospital setting
- Relates work and job purpose to UMHHC mission and commitment to putting patients and families first
- Knowledge of PC's and desktop software with accurate typing
9
Experience For Patient Services Assistant Resume
- Exhibit professional and positive image when interacting with patients, faculty, and staff
- Exhibits professional and positive attitude when interacting with patients, faculty, and staff
- Perform telephone triage and distribute for action: document according to specified clinic standards
- Multitask in a fast paced, multidisciplinary clinical setting
- Answer all incoming calls to the Appointment Office/Information Center
- Assist with training of new office staff in all areas of the Appointment office
- Manage the Work Queue for pulmonary function tests, calling outpatients to schedule appointments as needed
- Maintain inventory of office supplies, ordering supplies as needed
10
Experience For Patient Services Assistant UH Resume
- With each patient visit obtain and verify insurance and financial information using appropriate systems of verification
- Verifies eligibility/entitlement for benefits for all applicants using various methods
- Provides appropriate follow up and billing of individuals
- Post clinic tasks: Data entry in designated databases in excel and progeny. Scanning pedigrees, consents, and other documents into Michart
- Monitor and respond to MiChart In basket Messaging in a timely manner
- Fax/scan necessary paperwork as well as distribute incoming faxes to clinical staff immediately
List of Typical Skills For a Patient Services Assistant Resume
1
Skills For Patient Services Assistant UH Resume
- Demonstrated active listen, and information technology skills
- Prior experience with Care Web, MI Chart and online payor system experience
- Has strong verbal and written communication skills, and ability to interact with a diverse population
- Strong Service Excellence skills are required as this is a service position
- Good organization skills,
- Previous experience demonstrating excellent attention to detail and ability to multi-task
- Exceptional interpersonal skills and the ability wo work well within a team setting
- Exceptional interpersonal skills and ability to work well in team setting
- Demonstarted active listening, written, verbal, and information techology skills
2
Skills For Patient Services Assistant Associate Resume
- Experience: 3-5 years of hands-on patient care experience
- Excellent attendance record. Ability to prioritize assignments and workload
- Demonstrates excellent attendance record and ability to work independently
- Demonstrate record of excellent attendance
- Prior Michigan Medicine work experience
- Prior Michigan Medicine experience
- Proven excellence in customer service and demonstrated ability to work well under pressure
- Communucate effectively
- Excellent customer service experience and general knowledge of medical office practices
3
Skills For Patient Services Assistant Resume
- Interacts effectively and builds respectful relationships within and between units and among individuals
- Prior experience working with the public is desired
- Prior experience providing clerical support is required
- Prior UMHS experience
- Dependable, detail oriented, and able to effectively work in a high volume area is necessary
4
Skills For Patient Services Assistant UH Resume
- Identify high priority concerns and prioritize accordingly to provide a timely resolution
- Ability and willingness to learn quickly and put to use new skills
- Deal effectively with patients and personnel of various ages and ability levels
- Basic math computation skills required
- Answering incoming phone calls utilizing the Aspect phone system servicing customers in a friendly, efficient manner providing excellent customer service
- Preparing pedigrees prior to clinic, obtaining family history over the phone if needed
5
Skills For Patient Services Assistant Associate Resume
- Obtaining relevant medical records, past genetic testing reports, releases of information from patients and family members prior to patient appointments
- Experience working within a large complex health care setting
- Experience working within a large, complex, healthcare setting
- Previous experience working within a large complex health care setting
- Previous experience working within an ambulatory care setting
6
Skills For Patient Services Assistant Resume
- Provide excellent customer service while performing the following responsibilities
- 2 – 3 years experience working in a dental office managing cash and insurance payments
- Experience in a medical setting or ambulatory care site
- Experience in customer service setting
- Solid understanding of computers, e-mail and Microsoft Office applications
- Previous experience in Ambulatory Care clinical setting
- Previous clerical/medical records experience in an outpatient clinical setting is desired
7
Skills For Patient Services Assistant UH Resume
- Experience in an outpatient clinic setting with knowledge of medical terminology and insurance
- General office practices, customer service experience, ability to understand medical documentation, coding and diagnosis
- Experience working within a large, complex health care environment
- Experience working with an EMR is ideal
- Previous experience in a fast paced medical office setting is desired
- Some clerical experience, preferably in a medical setting
- Experience workin within a large, complex healthcare setting
8
Skills For Patient Services Assistant Associate Resume
- Experience working within a large, complex healthcare system
- Demonstrated proficiency with MiChart, Careweb, Microsoft Outlook (including chat rooms) and ability to navigate between systems
- Previous experience on answering phones and/or call center type work
- Three years of previous clerical/medical records experience in an outpatient clinical setting is desired
- Previous experience with automated scheduling system
- Clinical data entry experience
- Medical work experience, specifically hospital and surgical environments
- Current experience in Family Medicine
- ?0 -2 years of experience
9
Skills For Patient Services Assistant Resume
- Experience with Family Medicine or Primary Care
- Recent experience in an Outpatient Clinic setting-able to identify "red call" and "yellow card" situations and respond appropriately
- Demonstrated proficiency with Outlook, EPIC and the ability to navigate between these systems
- Demonstrated proficiency in MS Outlook, Skype for Business, Microsoft Word/Excel
- Relate well with people and ability to provide excellent customer service
- Demonstrated proficiency with MiChart, Microsoft Outlook and ability to navigate between systems
- Assistant level 0-2 years of related experience
10
Skills For Patient Services Assistant UH Resume
- Associate level 2-3 years of related experience
- Experience in a fast paced customer service oriented position
- Demonstrate competence in computer software applications
- Demonstrate excellence in customer service delivery
- Experience with Bone Marrow Transplant patient population is desired
- Demonstrated proficiency with EPIC/Cadence
List of Typical Responsibilities For a Patient Services Assistant Resume
1
Responsibilities For Patient Services Assistant UH Resume
- Communiate effectively
- Solid understanding of computers, email and Microsoft applications
- Working knowledge of medical terms, testing and procedures is desired
- Use the current imaging process for returning medical documentation to the HIM department
- Update staffing board and call in additional staff as requested
2
Responsibilities For Patient Services Assistant Associate Resume
- Assist in keeping patient area and rooms organized
- Exhibit a professional and positive image when interacting with patients and staff
- Answer inbound telephone calls and distribute appropriately for action; document according to specified clinic standards
- Schedule sleep studies determining appropriate location and resources based on specified standards
- Answer call center phones on a rotating basis
- Schedules appointments as appropriate, following physician approved directives
3
Responsibilities For Patient Services Assistant Resume
- Answer and direct incoming phone calls to appropriate area
- Communicate with billing department about add-on appointments, registration, referrals and authorizations
- Assist billing with the addition of modifiers for fellows and nurse practitioners in Cadence
- Track and distribute incoming faxes
- Help to keep patients and families comfortable in our waiting area. Be aware of delays and keep families informed
- Conduct referral calls to either physician or self-referred individuals interested in quitting tobacco
4
Responsibilities For Patient Services Assistant UH Resume
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility, courtesy, and respect; consistently share information and resources wth others
- Intake coordinator for phone counseling for select patients
- Coordination of scheduling with GCs
- Coordination of Genetic Testing
- Relates work and job purpose to UMHS mission and commitment to putting patients and family first
- Exhibits professional and positive image when interacting with customers
- Adheres to high standards of teamwork by demonstrating adaptability and flexibility
- To set yourself apart from the pack, exemplify your determination to be a flexible team member passionate about the patient and willing to learn
- Triage and manage the Ophthalmology patient referrals generated from the Referral Work Queue
5
Responsibilities For Patient Services Assistant Associate Resume
- Maintains written as well as electronic documentation in patient electronic medical record and equipment specific records in accordance with all Joint Commission and HCS policies and standards
- Contribute to the resolution of patient and customer concerns
- Reschedule patients due to clinician sick calls
- Screen patient calls and create MiChart "in basket" messages for Clinical Staff
- Direct patient calls to appropriate areas, e.g. business office, HIM, cashiers, etc
- Obtain phone numbers and addresses of patients upon clinician request
6
Responsibilities For Patient Services Assistant Resume
- Collect payments for all services as required
- Post all payments on patient accounts in MiChart
- Fee collection - cash, check, credit card
- Daily posts for student accounts, payroll deductions, athletic department, etc
- Check-in patients for "point of care" services
- Generate labels (zebra) for all patient care needs
- Act as primary point-of-contact person for 146 Emergency Response Team
- Receive returned rented items and provide receipt to patient for reimbursement
7
Responsibilities For Patient Services Assistant UH Resume
- Obtain "paper" charts from HIM as needed for patient care
- Sort and distribute mail as delivered within the clinic
- List available overbooks for Triage
- Maintain general office supplies in respective area(s)
- Prepare patient itinerary and all other appropriate correspondence for mailing. Schedule/Reschedule appointments in Cadence and document. Initiate or follow up on messages in the MiChart inbasket daily
- Communicate/collaborate with internal and external customers to ensure an integrated approach to service. Utilize superior in person or telephone techniques, excellent customer service etiquette, customer recovery and e-mail/web communication skills to meet the individual needs of UMHS customers
- Primary duty is as a check-in or check-out clerk
8
Responsibilities For Patient Services Assistant Associate Resume
- Appointment check in and check out
- Collection of copayments and deductibles and reconcilliation of cash drawer
- Verify and update patient information
- Provide basic information to patients and field various patient inquiries
- Other tasks assigned by Clerical Lead
- Answer phones in busy Pediatric Neurology clinic office
- Information Management: Utilizes MiChart to accurately and appropriately document patient requests including urgent medical problems, prescriptions and other medical needs, and referrals. Mail appointment confirmation and information packet
9
Responsibilities For Patient Services Assistant Resume
- Communication/Telephone Skills: Adheres to established telephone management principles. Able to efficiently navigate the electronic medical record (MiChart) to obtain information needed. Demonstrates good customer service telephone skills
- Assist with Clinic Follow Up Procedures: Completes and mails information packets and no-show patient letters. Forward referrals to appropriate clinics per ordering physician’s requests
- Interacts effectively and builds respectful relationships between units and among individuals. Communicates effectively in ways that enhance productivity and builds respectful relationships. Demonstrates active listening, written, verbal and information technology skills. Shares relevant information
- Assists nursing staff with responding to patient management issues; including returning patient telephone calls, obtaining lab and test results, scheduling tests and other similar tasks as requested. Assists with prescription refill requests, per written protocol
- Manage outside Radiology imaging by downloading CD’s into system
- Provide exceptional customer service to patients and families by facilitating business processes that result in efficient patient flow
- Process all patient payments (copayments and outstanding balances)
10
Responsibilities For Patient Services Assistant UH Resume
- Exhibit professional and positive image when interacting with patients, faculty and staff
- Responsible for check in and check out of patients
- Reconciliation of cash collections
- Maintain business work queues
- Knowledge of medical and dental insurance
- Willingness to resolve customer complaints
- Load and log outside radiological images into MI Chart
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