Patient Services Associate Resume Sample
Sadye Gutkowski
88214 Kertzmann Unions,
Detroit,
MI
+1 (555) 468 6458
Work Experience
Patient Services Associate
04/2016
-
PRESENT
New York, NY
- Two or more years of experience in an office setting with at least one-year experience in a medical clinic
- Detailed oriented and accurate in work processes with abilities to function independently
- Knowledge of medical terminology. General understanding of CPT and ICD10 coding
- Knowledge of medical record computer systems and processes
- Use computer systems efficiently
- Competence with Microsoft Word and Excel and other software systems
- Six months to one year clerical experience in a medical setting
- Telephone appointment scheduling experience
Patient Services Associate / Assistant
05/2011
-
03/2016
Dallas, TX
- Insurance Authorization support
- Coordinate and schedule patient appointments for echocardiography lab testing (inpatient and outpatient transthoracic echocardiograms and fetal echocardiograms)
- Customer Service: Demonstrating a friendly and helpful manner in word and actions in all interactions with internal and external customers
- Provide prompt, courteous and appropriate phone triage for patients
- Utilize superior telephone technique, customer service etiquette, customer recovery and email/web communication skills to meet the individual needs of UMHS customers
- Acts in a non-directive, non-judgmental manner, recognizing an individual’s religious, ethical and moral opinions and beliefs
- Review all billings sheets to ensure they contain necessary information needed to create a claim such as physician name and number, patient name and number, insurance code, referring physician and code, etc…
- Serve as liaison between primary care physicians, specialists and patients/families in the referral approval process
- Deliver notices to designated population and provide explanation of the patient’s rights
Patient Services Associate Finance Patient Access
04/2004
-
04/2011
San Francisco, CA
- Assess patients’ ability to comprehend content and initiate follow up with patient representative as necessary
- Supports the department’s commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and change processes
- Addressing staff and patient issues
- Assist the Credentialing Department in obtaining hospital privileges and medical credentials for both newly hired and currently employed physicians and nurse practitioners
- Notify the attending by page of each patient arrival
- Review the patient priorities with the faculty member and team
- Obtain other release of information as directed by the team and fax to obtain requested documentation
- Look up resources as requested by faculty attending/team during visit
Education
University of Pittsburgh at Bradford
1998 - 2003
School's Degree in Social Sciences
Professional Skills
- Excellent customer service skills, interpersonal skills and attendance record
- Analytical and problem-solving skills to assess urgency and complexity of request so prioritization of workflow can be achieved effectively
- Relevant experience. Strong customer service and communication skills. Proficient in Excel, Word, Power Point and Outlook
- Strong organizational and time management skills as well as ability to prioritize in order to manage daily responsibilities in a highly specialized department
- Excellent organizational skills and the ability to multi-task and appropriately prioritize responsibilities in a fast paced, stressful environment
- Able to manage multiple responsibilities in a busy clinical setting, possessing strong problem solving skills and attention to detail
- Possess excellent customer service and critical thinking skills
How to write Patient Services Associate Resume
Patient Services Associate role is responsible for customer, interpersonal, technology, organizational, computer, telephone, insurance, record, medical, prioritization.
To write great resume for patient services associate job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Services Associate Resume
The section contact information is important in your patient services associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Services Associate Resume
The section work experience is an essential part of your patient services associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient services associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient services associate position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Services Associate resume experience can include:
- Interpersonal skills necessary to deal effectively and courteously with physicians, patients, insurance companies, visitors and other associates
- Demonstrated active listening, written, verbal, and informatiomn technology skills
- Demonstrate proper leadership and communication skills when assisting staff or providers with problem resolution
- Demonstrates active listening, veral and information technology skills
- Strong interpersonal and (written and verbal) communication skills
- Prioritization skills and the ability to multitask
Education on a Patient Services Associate Resume
Make sure to make education a priority on your patient services associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient services associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Services Associate Resume
When listing skills on your patient services associate resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient services associate skills:
- A professional and positive image when interacting with patients, faculty and staff, and have excellent grammar and communication skills
- Demonstrated active listening, written, verbal, and information techology skills
- Demonstrated actively listening and information technology skills
- Basic computer skills. 2 years’ work experience in an office setting
- Work independently in an ever-changing and potentially stressful environment and possess strong organizational skills
- Demonstrates active listening, writen, verbal and information technology skills
List of Typical Experience For a Patient Services Associate Resume
1
Experience For Patient Services Associate / Assistant Resume
- Assist with obtaining prior authorizations and completing insurance paperwork as directed
- Experience in hospital or physician office setting in clerical or customer service role
- Prepares reports and other statistical data necessary for effective management decision making
- Experience in home care referral processing within the last 2 years
- Experience working with an EMR are ideal
2
Experience For Patient Services Associate Supervisor Resume
- 1 yr of clerical experience in a medical setting
- Previous experience in a fast-paced medical office setting
- Previous experience with computerized scheduling systems
- 2-3yrs experience in a medical setting
- Experience in entering patient information in an electronic health information system
3
Experience For Patient Services Associate Finance Patient Access Resume
- Work experience in a hospital or clinical setting
- Skill and accuracy in handling currency
- Operates computer, keyboard, telephone, fax machines, printer and photocopiers. Performs scanning accurately
- Assists the care team in providing efficient, effective patient care
- Checking in patients in the 2A Family Waiting Area for procedures
- Checking call-in messages and paging out call-ins to management
- Supporting clerical staff, nursing staff and Physicians
- Ordering medical equipment for patients and nursing staff
4
Experience For Patient Services Associate FIN Rev Cycle Ops Resume
- Answering phones and directing call
- Reviewing T-1 reports to detect, correct, and notify Clinic Lead of scheduling errors
- Supporting nursing staff and physicians
- Answering phones and triaging calls
- Working knowledge of medical terms, testing and procedures
5
Experience For Patient Services Associate, West Ann Arbor Resume
- Checking patents out after their medical appointments
- Scheduling and coordination of future appointments, test, and procedures
- Giving correct paperwork to patient
- Faxing glasses/contact lens prescriptions to vision centers as needed
- Verifying patient demographics
6
Experience For Patient Services Associate Fin-patient Access Resume
- Scheduling patients for procedures in MiChart
- Scheduling follow-up appointments for patients
- Providing coverage for vacations and call-ins
- Maintaining food and drink stock in nutrition room
- Setting up transportation through MiChart
- Escorting patients and visitors to prep, recovery and observation rooms
- Scheduing appointments as directed
- Checking patients out after their medical appointments
- Scheduling and coordination of future appointments, tests, and procedures
7
Experience For Temp Patient Services Associate Resume
- Creating case requests for procedures
- Providing a daily lunch count for patients
- Arranging patient transportation through MiChart
- Working knowledge of MiChart (Cadence and EpicCare)
- Reviewing in-basket messages
- Working with encounter notes
- Working knowledge of MiChart (Cadence, EpicCare, and Radiant)
8
Experience For Patient Services Associate BAC Resume
- Preparing patient charts
- Rescheduling patient appointments when provider schedules change
- Managing monthly recall reports to schedule future appointments
- Reviewing T-1 reports to detect, correct, and notify Clinic Lead of errors
- Reviewing provider schedules to ensure scheduling accuracy
- Scheduling specialty clinic appointments from referrals
- Respond to urgent/emergent requests including contacting appropriate staff and providing non-medical support
- Work with multidisciplinary clinics including scheduling and triaging
9
Experience For Patient Services Associate Emergency Services Resume
- Light cleaning/stocking of reading room
- Patient chart management, preparation, maintenance, filing, copying, requesting records, etc
- Light cleaning/stocking of reading rooms
- Schedule PROSE fitting appointments assuring all visits are coordinated with Fed Ex delivery
- Maintains the patient medical record including filing of lab results. Prepares medical record after discharge
- Maintains patient/staff safety by viewing monitors for unit entryways and immediately notifying appropriate staff
- Assist patients with questions regarding billing issues
- Able to search for specific patients using but not limited to the following information: medical record number, patient name/DOB, and social security number
10
Experience For Patient Services Associate Patient Access Resume
- Process registrations/admissions promptly and accurately, including accurately adding insurance and account notes, reviews and completes MSPs as required
- Performs patient registrations for Cath Lab procedures promptly and accurately, including accurately scheduling all procedures in EPIC
- Responsible for creating a schedule and scheduling the STEPS’ Autism patients
- Communicates any concerns relating to servicing the patient promptly to Sr. PSA
- Adheres to high standard of teamwork by demonstrating adaptability, flexibility and consistently sharing information and resources with others
- Initiate, maintain, and follow-up with scheduling appointment waiting lists in specialty clinics
List of Typical Skills For a Patient Services Associate Resume
1
Skills For Patient Services Associate / Assistant Resume
- Strong computer skills, including knowledge of and experience with Microsoft Office software
- Good interviewing, communication and negotiation skills
- Skills as well as ability to prioritize in order to manage daily responsibilities in a highly specialized department
- Excellent phone and interpersonal skills are essential
- Skill and accuracy in handling currency. Operates computer, keyboard, telephone, fax machines, printer and photocopiers. Performs scanning accurately
- Prior experience working with electronic scheduling systems, ideally with MiChart/Epic
2
Skills For Patient Services Associate Supervisor Resume
- Exceptional interpersonal skills nad ability to work well within a team setting
- Skill and accuracy in handling currency. Operates computer, keyboard, telephone, fax machines, printer and photocopiers
- Exceptional interpersonal skills and ability to work within a team setting
- Exceptional interpersonal skills and the ability work well within a team setting
- Computer skills (MS Office, EMR) including data entry
- Bi-lingual or multi-lingual skills desired
- Demonstrate initiative, ability to prioritize, and ability to accept direction
- Processing prior authorizations for OR procedures, medications, and formula
3
Skills For Patient Services Associate Finance Patient Access Resume
- Clerical experience in a public setting, including coordinating complex tasks and problem solving with limited supervisory direction
- Experience working in a large, complex health care setting, scheduling patient appointments
- Demonstrates competency in obtaining, maintaining and using equipment necessary for patient care and clerical support
- One or more years of clerical experience in a health care setting (preferably in an ED setting)
- Experience working directly with children and families in a healthcare setting
- Experience in a patient care setting preferably in a large complex health care setting
- Experience with completing and sending referrals thru Allscripts
- Experience working with electronic health records, preferably MiChart/Epic
- Strong attention to detail, multitasking, accountability and follow through abilities
4
Skills For Patient Services Associate FIN Rev Cycle Ops Resume
- Experience in an outpatient clinical setting with knowledge of medical terminology and insurance procedures
- Experience working with adolescents, young adults and families
- Experience working with Michart and phone systems
- Previous experience with hospital based computer systems, Epic, Outlook and M-Learning
- Schedule appropriate patients for follow up appointments prior to patient leaving site
5
Skills For Patient Services Associate, West Ann Arbor Resume
- Clerical experience in an outpatient setting
- Experience working as a patient services assistant
- Experience in patient care setting
- Two years of previous clerical/medical records experience in an outpatient clinical setting is necessary
- HS diploma and 3-5 years office experience, preferably in an outpatient clinical setting
- Reasonable experience in a health care or public contact setting with at least one year customer service
- Previous experience with scheduling surgical cases
6
Skills For Patient Services Associate Fin-patient Access Resume
- Greet all patients, family or other related individuals while maintaining excellent customer service at all times
- Experience using the Aspect phone system
- 2~3 yrs experience in Registration or Scheduling in a healthcare environment
- Experience
- Three years’ experience in a customer services center
- Experience in a leadership role, formal or informal
- Customer service experience
- Work independently, prioritize, problem solve and work cooperatively with faculty and staff
7
Skills For Temp Patient Services Associate Resume
- One-year clerical experience within Michigan Medicine
- Previous experience in a clinical care setting
- Experience in a medical setting
- Inform patients of necessary preparations/ tests prior to visit in accordance with established guidelines
- Ambulatory care experience
8
Skills For Patient Services Associate BAC Resume
- 2 – 3 years’ experience in a clinical environment
- Experience with subacute/long term care facilities
- Experience in patient care setting
- Demonstrated competence in computer software applications, and multi-line phones
- Skillfully change direction when faced with new information
- Experience with multi-line phone
- Clerical experience and medical terminology are helpful
- Associate level: 2-3 years of related experience
- Assistant level: 0-2 years of related experience
9
Skills For Patient Services Associate Emergency Services Resume
- Multitask and prioritize tasks appropriately is essential
- Experience in a healthare environment
- Previous medical record experience
- Operates computer and relays orders to online supportive services
- Obtains patients signature for IPROS 24 hours prior to discharge
10
Skills For Patient Services Associate Patient Access Resume
- Schedule patients appointments prior to discharge
- Reports problems with workflow, conflicts, further skill training and/or other related concerns to supervisory staff
- Demonstrates an awareness of and respect for coworkers/patients cultural background
- Scheduling GI medical procedures in the Operating Room by coordinating with the faculty providers, fellow providers, and the Operating Room staff
- Taking and attaching patient photo to their chart utilizing MiChart
List of Typical Responsibilities For a Patient Services Associate Resume
1
Responsibilities For Patient Services Associate / Assistant Resume
- Interact effectively with co-workers to build respectful relationships and enhance productivity
- Have superior customer service and verbal and written communication skills, and bi-lingual in Spanish
- Prior CareWeb, MiChart and online payer system experience
- Ability communicate effectively
- Clerical/medical records experience in an outpatient clinical setting is necessary
- Able to exercise judgement in the setting of priorities
- Responsible for accurate and complete pre~registration and registration information in a timely and cost effective manner
2
Responsibilities For Patient Services Associate Supervisor Resume
- Work to establish team priorities and goals based on objectives, goals, tactics and strategies of the service, divisions and advocate organization system wide
- Work experience within the last 2 years in a home health, DME, hospice or infusion provider
- Experience with Epic OpTime
- Previous experience with automated multi-phone line communication equipment
- Triaging patient calls and documenting properly
- Managing incoming correspondences and other paperwork
- Developing Hemoccult cards and documenting results
- Scheduling appointments as directed
- Scanning medical records into the electronic medical record (EMR)
3
Responsibilities For Patient Services Associate Finance Patient Access Resume
- Processing prescription refill requests
- Following up with patients on lab results after clinic visits
- Assisting with patient discharge from clinic as needed
- Working knowledge of MiChart (Cadence, EpicCare, Radiant)
- Managing Internal and external referrals and referral processes
4
Responsibilities For Patient Services Associate FIN Rev Cycle Ops Resume
- Typing 35~40 words per min
- Participates in creating efficient patient flow coordinating with nursing/medical assistant staff and faculty
- Patient Scheduling including new patient paperwork and testing
- Registers patients including obtaining demographic insurance and financial information
- Assists with checking in and stocking supplies
- Monitor outpatient workque, download outside studies ensuring appropriate turn-around time according to status
- Light cleaning/stocking of Customer Service Center
- Monitor outpatient workque, download outside studies ensuring appropriate turn-around time according to status (when time permits)
- Initiate insurance precertification call maintain all paperwork and cash collection activity relating to admitting and outpatient procedures
5
Responsibilities For Patient Services Associate, West Ann Arbor Resume
- Manage clinic scheduling, including schedule alterations and closures
- Schedules MCRU clinical research appointments utilizing MCRU’s own scheduling portal, Mi-Chart and Cadence
- Coordinates the scheduling operational activities of a clinical research practice and providing relief support on a regular basis for co-workers
- Assists in training of the scheduling system
- Monitor outpatient workqueue, download outside studies ensuring appropriate turn-around time according to status
- Participate in creating efficient documentation workflow by coordinating with clinical and other st
- Proficient in Excel, Word, Power Point, Google Docs and other programs for reporting of metric data and communicating information
- Mail and Fax (incoming and outgoing)
- Patient correspondence regarding scheduling and general information
6
Responsibilities For Patient Services Associate Fin-patient Access Resume
- Sends paperwork including consent forms and releases to HIM for scanning into patient’s EMR
- Call housekeeping to arrange unit cleaning
- 40 hour day with floating/rotating
- Telephone responsibilities: answer, screen, route and respond to inquiries via phone from referring physicians, patients, parents’ etc
- Assist patient with signing of General Consent/Authorization release form
7
Responsibilities For Temp Patient Services Associate Resume
- Participates in education and in-service training and Crisis Prevention programs
- Send out emails to clinicians or psychiatrist if treatment plan has an error or missing any required fields
- Check accounts of sliding fee patients through email received on a monthly basis of payments not made by patients of DOS and send bills to patients via mail
- Discharge functions in accordance with LFHC discharge polices including, but not limited to
- Works directly with Program Case manager in sending out monthly program reports
- Responsible for ordering supplies for the programs
- Responds to inquiries concerning patient paperwork
- Collects payments, co-pays and past due balances at patient check-in or check-out using established department guidelines
8
Responsibilities For Patient Services Associate BAC Resume
- Reconciles clinic cash collections and credit card transactions daily according to specified clinic standards
- Request and process all co-pays and outstanding balances
- Assists eligible patients in filling out necessary paperwork for metro cards and maintains accurate daily logs
- Uses various registration and scheduling related programs (ECW STAR DENTRIX, PHS) to process patients for office visit
- Verifies all patients insurance status or eligibility. Explains to self pay /uninsured patients as to what proof is needed to qualify for sliding fee scale
- Answer phones and schedule appointments accurately and efficiently utilizing Cadence
- Process payments including copays and past due balances
- Reconcile clinic cash collections and credit card transactions daily according to clinic standards
- Maintain confidentiality for staff when taking messages around personal sensitive issues
9
Responsibilities For Patient Services Associate Emergency Services Resume
- Monitor ED/Inpatient workque, download outside studies ensuring appropriate turn-around time and/or communication with ED (20 minutes)
- Processes requests to send medical records from paper authorizations and releases, creating CDs as indicated
- Assists radiologists and technologists with requests, including research
- Manage Radiant read lists pertaining to 1800 studies
- Assign/reassign studies to other divisions as required, including 3D lab
10
Responsibilities For Patient Services Associate Patient Access Resume
- Assist radiologists and technologists with requests, including research
- Interviews, pre~admits and accurately registers all incoming outpatients in accordance with hospital and departmental policies and procedures
- Accurate filing and retrieval of outpatient medical information
- Support the overall functioning of the department's operations
- Assure compliance with all hospital and department policies and procedures (including all legal requirements)
- Order required lab work and medical testing for patients
- Request records for incoming patients from outpatient hemodialysis units
- Forward coordination information between dialysis and patient outpatient dialysis units regarding their care, treatment, and accesses
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