Patient Services Manager Resume Sample
Elsa Hodkiewicz
4535 Bogisich Cliffs,
Los Angeles,
CA
+1 (555) 409 0659
Work Experience
Patient Services Manager
09/2016
-
PRESENT
Detroit, MI
- Performance management of specific Zone
- Participate in Interviewing, hiring and training
- Works closely with case managers to ensure that patient/family gain access to therapy
- Ensure all case managers in zone are capturing all relevant data correctly in CRM
- Provide ongoing persistency and compliance support by making regular calls to patient/families and work with case managers on monthly initiatives to create an interaction with the patient population for specific reasons
- Locate and coordinate infusion sites for patients as required
- Trouble shoot and resolve ongoing reimbursement issues (insurance changes, PA’s, etc)
- Answer patient and medical office inquiries and resolve customer problems
Assistant Patient Services Manager
02/2010
-
05/2016
Dallas, TX
- Travel to sales meetings and medical offices as necessary
- Serves as a patient advocate by communicating with insurance companies, 501c3 organizations and other organizations offering services to patients
- Conducts research and manages documentation for the purposes of providing patient assistance
- Guides patients through enrollment periods through both commercial and government payers and nonprofit organizations offering assistance
- Coordinate and manage all eligible patient referral/enrollment VCF
- Create and deliver a plan to expand patient support programmes to cover maximum patients. Develop and track other KPIs associated with patient support
- Support New Initiatives/New Product Launches
- Works with brand teams and Head of Patient Services to identify new patient and customer service requirements and initiatives
- Be a conduit for information between brands and Patient Support Programs (PSP)
Education
University of Phoenix - Oregon Campus
2006 - 2010
Bachelor's Degree in Business
Professional Skills
- A team player with excellent interpersonal skills and proven capability to influence and drive change agendas without formal authority
- Strong computer skills including a working knowledge of Microsoft Office programs required
- Dynamic team player with excellent organizational, interpersonal, influencing, presentation skills
- Strong listening and verbal skills – a good ambassador for Shire
- Excellent interpersonal communication and customer service skills, and good telephone etiquette
- Skilled in provider credentialing; Experience with Electronic Medical Records or Practice management software
- Substantial experience in the healthcare industry, preferably in a multinational company with implementation and/or operational experience
How to write Patient Services Manager Resume
Patient Services Manager role is responsible for travel, insurance, assembly, reporting, security, training, software, food, health, healthcare.
To write great resume for patient services manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Services Manager Resume
The section contact information is important in your patient services manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Services Manager Resume
The section work experience is an essential part of your patient services manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient services manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient services manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Services Manager resume experience can include:
- Demonstrable project management skills, in healthcare industry
- Previous experience with computerized registration systems
- Previous experience with an electronic health record system desired, especially GE Centricity EHR or Aria
- Responsible for the direct supervision of the Patient Services, to include scheduling, budgetary compliance, coaching and counseling
- Develops, manages and maintains complex client schedule for nursing staff, including scheduling follow-up appointments
- Standardization of standing operating procedures related to FANS expense management and operations for patient foodservice
Education on a Patient Services Manager Resume
Make sure to make education a priority on your patient services manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient services manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Services Manager Resume
When listing skills on your patient services manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient services manager skills:
- Deal effectively and professionally with a variety of different individuals
- Medical Office Experience, including billing and coding in primary care
- Able to work independently and under pressure with conflicting priorities and tight deadlines, while maintaining a positive, helpful attitude
- Proven ability to think outside of the box
- Complies with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies
- One to three years of direct foodservice operational management experience, preferably in an acute or long-term care setting
List of Typical Experience For a Patient Services Manager Resume
1
Experience For Assistant Patient Services Manager Resume
- Conducts and supervises meal-hour rounds, assigning/training staff, compiling/reporting results of rounds and communicating opportunities identified to the rest of FANS leadership team to assist in operational improvements
- Ensures all aspects of patient foodservice operations including, but not limited to, tray assembly, tray delivery, call center and other patient services function in a compliant, optimal and efficient manner that ensures patient satisfaction. Assists in developing patient service initiatives that enhance the overall experience and build effective patient relationships
- Ensures tray assembly is completed in a timely manner, trays follow pre-planned map, photos and other tools are used to assist in following plating guidelines and patient meals are attractive, appealing and convenient for the patient. Ensures meals are delivered to patients in a timely manner, processes protect food safety and service standards are followed
List of Typical Skills For a Patient Services Manager Resume
1
Skills For Assistant Patient Services Manager Resume
- Experience in patient organisations is as asset
- Supervise student workers, including training, evaluation, practice support
- Adapts well with changing environment
- Exhibits knowledge and awareness of the Canadian Health Care environment including the reimbursement landscape
- Establishes, implements, evaluates, and monitors departmental infection control and food borne illness following food and physical safety requirements
- Ensures patient services staff assists in achieving stated patient satisfaction goals
- Based in downtown Toronto Ontario
- Travel, primarily in Canada
2
Skills For Connected Patient Services Manager Resume
- Be registered Dietitian with the Commission on Dietetic Registration or RD eligible within six months of hire date
- Preference given to those candidates with knowledge of The Joint Commission and CMS survey standards
- Varied background in PSPs
- Challenge creatively and generate imaginative, innovative and radical ideas
- Knowledge of any local language is an asset
- Knowledge of APBI and IPHA Codes of Practice
- Strategic thinker, tactical driver and implementer
3
Skills For Patient Services Manager Resume
- Direct interaction with Zone Directors and OAS Field Directors to address issues and in a timely manner and properly align resources
- Work with Specialty Pharmacy HUB to conduct benefit investigations with insurance companies as required
- Attend scheduled patient Ambassador meetings and represent Shire HGT at industry conferences
- Attends pertinent in-service programs scheduled within the hospital. Participates in departmental management meetings. Attends approved meetings and workshops in order to fulfill the ADA’s and/or CDR’s continuing education requirements (if appropriate)
- Excellence command of written and spoken German and English is required
- Patient-centric and service oriented mindset with enthusiasm and drive to succeed
- Work independently and to drive multiple projects simultaneously and to deliver results
- Staffing and Effectiveness: Accountable to ensure safe staffing levels and clinical competence to provide excellent nursing care to every patient in the unit, clinic, or non-inpatient care area
- The Patient Services Manager is specifically responsible to
4
Skills For Assistant Patient Services Manager Resume
- Responsible for training all Patient Services associates of the department including required in service topics which address department operational systems and processes so that all operations run smoothly and effectively
- Serves as the primary representative in patient care nutritional activities
- Directs Quality Improvement Program (QI)
- Creates a culture with the employees to provide optimal food, nutritional services to the patients, visitors, and staff to ensure the healing and well-being of each patient
- Establishes goals and oversees implementation of patient food services needs based upon medical direction, patient population and contract
- Hires, leads, directs, coaches, trains, and develops patient services team members
- Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations
- Participates and attends all departmental meetings, staff development, and professional programs, as appropriate
- ServSafe certified highly desirable
5
Skills For Connected Patient Services Manager Resume
- Services as interface with Electronic Health Systems to support and maintain Meaningful Use criteria, manages data and builds reports for CMS Attestation
- Liaison for GVSU Student clinical/learning experiences as well as student experiences from external schools, including responsible for coordination of EHR security access and user interface rights, compliance management and HIPPA/Confidentiality training
- Provides patient referral appointments with specialty offices and/or hospitals; directs client’s local agencies for continuation or coordinator of care
- Responsible for superior customer service and be knowledgeable in all aspects of the health center’s operations including; appointment scheduling, referrals, liaison with external collaborators and medical records
- Implementation of core program systems (Menus, Food Formularies, Cleaning Practices, auditing tools, competencies, etc.)
- Serves as a liaison between patients & families, and the Hospital/Practice as well as sustaining and growing the hospital concierge program
6
Skills For Patient Services Manager Resume
- Answers multi-line telephones. Provides information, or routes calls to the appropriate persons
- Self-motivated, performance driven
- Collects payments from clients
- Participates in facility-wide and department Performance Improvement Program and on Performance Improvement teams to improve processes and patient care Follows facility, department, and Company safety policies and procedures to include occurrence reporting
- Develop and implement Patient Services training modules and manage local approval processes
- Leadership and implementation of PSP operations for the UK business
- Perform strategic analysis on projects and recommend procedures to enhance financial and operational efficiencies
- Track key project milestones, support development and implementation of product requirements
- Be an active member of the Secondary Care team, co-operate with the Medical and Marketing teams, and be accountable to the Director of Secondary Care contributing to the development and implementation of individual therapy and cross-portfolio plans and tactics
7
Skills For Assistant Patient Services Manager Resume
- Work closely with colleagues in Medical Affairs, Legal, Pharmacovigilance, Compliance, and Marketing to ensure country requirements are incorporated in the PSP implementation
- Develop KOL relationships (with Medical & Marketing) in order to gain KOL buy-in and support
- Continue to support and build relationships with relevant Patient Advocacy Groups in partnership with Medical & Marketing where appropriate
- Manage patient transition to Shire products. Work with nurses to provide injection/infusion training to
- Responsibility for the optimal commercial value and integrity of the supply chain for homecare delivered medicines
8
Skills For Connected Patient Services Manager Resume
- Monitor vendor performance & maintain/nurture relationships with vendors to support seamless service for patients
- Partner with Field Regional Business Managers and Patient Access Mangers to manage all patient
- Provide assistance to the Shire cross functional team with any PSP questions or identified gaps
- Ensure and provide regular updates to all cross functional team members
- Perform in a high pressure environment and appropriately motivate staff
- Knowledge of medical terminology, HMO/PPO insurances
- Oversees, trains users, and assures accurate and appropriate use of approved technology systems used in THS Patient Foodservice
9
Skills For Patient Services Manager Resume
- Provides oversight of staff who receive complaints, establishes processes for investigation and response, and designs and shares data "dashboards" with organizational leaders
- Provides leadership to Patient Relations Coordinators/Representatives, Family Ambassadors, Welcome Center Staff , Lobby staff, and Escort Service
- Collects data and information about patient care concerns, needs and problems and make recommendations as appropriate; builds collaborative relationships with key stakeholders
- .Investigates and/or channel complaints or grievances to appropriate Hospital staff; resolve conflicts and act as an intermediary between patients, families and staff as appropriate
- Facilitates communication between departments and providers to ensure timely resolution of concerns, grievances or complaints
10
Skills For Assistant Patient Services Manager Resume
- Develops and tracks annual department budget; identifies and monitors operational costs to maximize utilization of material and human resources for the Patient Relations Department and its services/functions
- Recommends establishment of policies and operating procedures to ensure positive patient-Hospital relations. Investigate patient needs and devise methods to improve the overall effectiveness between patients and the Hospital
- Provides and explains Nemour's philosophy, policies and procedures to patients, families and visitors
- Maintains confidentiality of all files and allow access only to person(s) appropriately involved in the resolution of the concern
- Identifies and takes appropriate actions for risk and quality issues
- Manages hospital admissions processes
- RD credential required
Related to Patient Services Manager Resume Samples
Director Surgical Services Resume Sample
Work Experience
• Responsible for implementation of leapfrog initiatives related to patient care and safe practice within the Pre-Op, OR, SP, and PACU department’s areas
• Integrity:Behaves ethically and honestly; supports workplace diversity; communicates openly in all directions; balances work/life issues; fosters...
Professional Skills
• Strong relationship building skills with l...
• Ensures staff is provided with professiona...
• Management experience (2-3 years of which ...
Patient Services Associate Resume Sample
Work Experience
• Two or more years of experience in an office setting with at least one-year experience in a medical clinic
• Detailed oriented and accurate in work processes with abilities to function independently
• Knowledge of medical terminology. General understanding of CPT and ICD10 co...
Professional Skills
• Excellent customer service skills, interpe...
• Analytical and problem-solving skills to a...
• Relevant experience. Strong customer servi...
Patient Services Coordinator Resume Sample
Work Experience
• Accurately enter all program specific data
• Answers, screens, and responds to telephones calls
• Reviews and routes scans, faxes, inter-departmental or postal service mail
• Takes and leaves concise messages for patients and responds as requested
...
Professional Skills
• Excellent computer skills (customer contac...
• General Skills: Excellent verbal and writt...
• Demonstrate excellent customer service ski...
Medicine Resume Sample
Work Experience
• As prescribed by Physician, performs diagnostic studies on patients using scanners or scintillation cameras to detect radiation emitted and to produce image of organ on photographic film
• Manage the Chair’s calendar of meetings, appointments, travel and special events with limited or no consultati...
Professional Skills
• Demonstrate effective written and spoken c...
• Demonstrate appropriate social skills
• Demonstrates knowledge of various Nuclear ...
Emergency Dept Resume Sample
Work Experience
• Provides basic patient care within established guidelines. Assists professional staff with patient care under direct supervision of a Professional Registered Nurse. Documents appropriate and pertinent information on patient care record
• Performs phlebotomy, specimen collection/processing and "...
Professional Skills
• Proven organizational skills. Ability to w...
• Computer skills (IDX). Able to communicate...
• Experience in an emergency services or rel...
Associate Clinical Resume Sample
Work Experience
• Coordinates the processing of ARAMARK’s vendor service contracts from field inception through approvals, purchase order release, annual renewals and expirations
• Establishes or ensures the establishment of work priorities and provides daily supervision and support to all assigned staff
...
Professional Skills
• Strong organizational skills, attention to...
• Excellent verbal, written and communicatio...
• Excellent verbal, written & communication ...