Patient Services Coordinator Resume Sample
Keara Bergnaum
4849 Brendon Mountains,
Los Angeles,
CA
+1 (555) 394 8150
Work Experience
Patient Services Coordinator Senior
10/2017
-
PRESENT
Chicago, IL
- Accurately enter all program specific data
- Answers, screens, and responds to telephones calls
- Reviews and routes scans, faxes, inter-departmental or postal service mail
- Takes and leaves concise messages for patients and responds as requested
- Makes new patient packets
- Pulling and tallying data
- Maintain an accurate and complete documentation and system record of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns. Complete full follow-up with regards to missing information from patients or healthcare providers including data entry processing, documentation, and AE reporting per program guidelines
- Enter patient prescriptions, refills, physician orders, enrollment forms and other information into the software system and maintain patient profiles in accordance with program rules
- Obtain and retain Pharmacy Technician License per state guidelines
Patient Services Coordinator
05/2015
-
09/2017
Philadelphia, PA
- Handle inbound/outbound patient, physician and physician advocate inquiries; enter patient prescrptions, refills, physician orders into system; maintain inquiry documentation, applications/mailers/orders/enrollment forms for new patients; report any allergy, adverse events or duplicate therapy warnings to appropriate group
- As applicable, obtain prescriptions to ensure no interruption in patient therapy; process order rejections, payment, and adjudications; set up and track delivery of refrigerated products and program materials for patients and physicians
- Handle inbound/outbound patient, physician and physician advocate inquiries; enter patient prescriptions, refills, physician orders into system; maintain inquiry documentation, applications/mailers/orders/enrollment forms for new patients; report any allergy, adverse events or duplicate therapy warnings to appropriate group
- Handle inbound/outbound patient, physician and physician advocate inquiries
- Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues
- Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear
- Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system
- Maintain accurate and complete documentation of all applications, mailers, orders, enrollment forms and new patients
- Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines, employees, answering questions, etc
Florida Patient Services Coordinator
10/2012
-
02/2015
Boston, MA
- Accurately enter all program
- Maintain an accurate and complete documentation and system record of all inquires in order to continuously improve the customer service process and reduce potential legal concerns. Complete full follow-up with regards to missing information from patients or healthcare providers including data entry processing, documentation, and AE reporting per program guidelines
- As applicable, obtain prescriptions to ensure no interruption in patient therapy
- Process order rejections, payment, and adjudications
- Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines employees, answering questions, etc
- Assist with client registration for Birth and Family education classes including answering phones, email registering clients for classes, taking payment and preparing class rosters
- Oversees the functions of the breast-pump rental service including rental, inventory tracking, cleaning, training and distribution
- Assists with the associated breastfeeding retail sales
Education
Everest University - Clearwater Campus
2006 - 2011
School's Degree in Healthcare
Professional Skills
- Excellent computer skills (customer contact databases, Windows, Word, and Excel) required. Accurate data entry/typing skills
- General Skills: Excellent verbal and written communication skills to communicate
- Demonstrate excellent customer service skills, enabling effective and courteous work with various groups of patients, staff and providers
- Excellent communication skills with ability to communicate professionally and effectively both verbally and in writing
- Basic computer skills including experience with an electronic health record, Epic experience
- Basic computer skills including experience with an electronic health record (Epic experience)
- Excellent verbal and written communication skills to communicate effectively with patients, staff, visitors and vendors
How to write Patient Services Coordinator Resume
Patient Services Coordinator role is responsible for computer, customer, basic, medical, interpersonal, telephone, organizational, epic, record, electronic.
To write great resume for patient services coordinator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Patient Services Coordinator Resume
The section contact information is important in your patient services coordinator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Patient Services Coordinator Resume
The section work experience is an essential part of your patient services coordinator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient services coordinator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient services coordinator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Patient Services Coordinator resume experience can include:
- Strong computer skills necessary to use computerized scheduling and billing systems and projects
- Excellent problem-solving, communication, organizational, and customer service skills
- Excellent Microsoft Word, Excel, PowerPoint and Outlook processing skills
- Exercises appropriate judgment as necessary and strong problem-solving skills
- Strong computer skills including the ability to navigate several systems within the Epic registration process
- Impeccable interpersonal and customer service skills: excellent written and oral communication
Education on a Patient Services Coordinator Resume
Make sure to make education a priority on your patient services coordinator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient services coordinator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Patient Services Coordinator Resume
When listing skills on your patient services coordinator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical patient services coordinator skills:
- Excellent customer service skills, strong communication, interpersonal and team skills
- Effective interpersonal and communication skills, with demonstrated telephone etiquette and Telephony skills
- Exceptional organizational skills, flexibility to manage multiple tasks, to prioritize effectively, and maintain accurate attention to details
- Excellent communication and interpersonal skills to effectively collaborate and resolve patients’ issues
- Excellent and effective interpersonal communication skills
- Excellent interpersonal communication and customer service skills, and good telephone etiquette. Knowledge of medical terminology
List of Typical Experience For a Patient Services Coordinator Resume
1
Experience For Transitions Patient Services Coordinator Resume
- Demonstrated excellent verbal and written communication
- Proficiency with personal computers including Microsoft Office; excellenwritten and verbal communication skills
- Proficient in multitasking with ability to prioritize tasks
- Demonstrates competency via direct observation and assessment for the following computer systems
- Proficient in multitasking and ability to prioritize tasks
2
Experience For Patient Services Coordinator Senior Resume
- Strong focus on customer service with high quality results
- Three years experience in a medical/clinical office required
- Check-in each patient as outlined by MGH/MGPO front desk and practice standards verifying name, date of birth, insurance authorization and validity
- Confirms all patient insurance and authorizations are valid
- Closes and reconciles all co-payment and self-payment batches for the day prior to end of shift
- Provides and explains paperwork for the patient to complete prior to examination. Collects,
- Demonstrated ability to work independently, resolve issues, to be organized and attentive to detail
3
Experience For Florida Patient Services Coordinator Resume
- Provides clerical support in an efficient, effective manner
- Scheduling and obtaining pre-authorization of diagnostic testing
- Working knowledge of program guidelines, medication, or disease being referenced in call scripts
- Screening Patients based on diagnosis, medical, psychological background to place with the appropriate physician based on pre-determined criteria
- Contacting physicians’ offices to request patients’ medical records
- Manages dictation files: printing, making approved edits, copying and pasting into electronic medical record, and distributing
- Coordinate all marketing efforts for the clinic, including contacting physicians offices, and scheduling/attending meetings
4
Experience For Patient Services Coordinator / Medical Admin Resume
- Maintain tidiness in the waiting area including straightening magazines and chairs. Call Housekeeping for care as needed
- Responsible for following and keeping CRMS up to date for incoming/outgoing referrals
- Follow defined process for prescreening patients for drug seeking behavior and inform both patients and referring physicians the policy on prescriptions
- Responsible for daily scheduling and routing for APP’s schedules
- Schedules patients for diagnostic testing and necessary follow up’s after reviewing APP’s documentation for patients visit’s
- Work on complex programs or multiple programs at the same time, requiring critical thought processing
5
Experience For Intl Patient Services Coordinator Resume
- Work on complex programs or multiple programs at the same time requiring critical thought processing
- Escort visitors to recovery during visiting hours
- Recommends solutions to work flow; participates in trouble shooting and evaluating changes
- Assists in the confidential distribution, filing and maintenance of Physician Call Center data according to HIPAA regulations
- Assists with ordering departmental supplies and maintaining department calendars
- Communicates pertinent information regarding appointments and scheduling
- Responsible for processing incoming referrals to the clinic
6
Experience For Lead Patient Services Coordinator Resume
- Communicates with patient regarding test results and plan of care by phone or email as directed by APP’s
- Subject matter expert of program guidelines, medication, or disease being referenced in call scripts
- Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner
- Conduct departmental/project team meetings to ensure associates are informed of changing policies and procedures, as directed by manager
- Employees, answering questions, etc
- Identify, report, and document safety events, product complaints, and/or medical information requests according to the program guidelines
- Performs check-in and check -out functions during clinic hours
7
Experience For Casual Patient Services Coordinator Resume
- Greet patients as they report to the desk and/or canvas the waiting area to identify visitors by name
- Monitor supplies and replenish as needed, including coffee service
- Answer incoming calls and assist families with telephone messages from other family contacts
- Assists physician in correspondence to referring physicians
- Recruits, interviews, hires, and orients new staff to maintain adequate pool of flex interpreters to meet fluctuating patient needs
- Screens patients appropriate for direct scheduling (Patient Gateway requests)
- Ensure all LMR notes are printed according to provider instructions
8
Experience For Ubc-patient Services Coordinator Resume
- Multi-task and willingness to adjust to changing front desk assignments and responsibilities
- Acts as a customer service liaison to Physicians and patients utilizing the Angels Call Center, Physician Call Center and AR SAVES program
- Manages patient demographic and insurance information by utilizing database per protocol
- Assists with the ordering and distribution of meals and snacks provided to patients at Markham Inn who are enrolled in the CAMP program
- Review all schedules for overbooking and errors
9
Experience For Patient Services Coordinator / LPN Required Resume
- Troubleshoots workflow and scheduling issues to insure an efficient daily operation
- Conducts or arranges for pod/unit specific training for new secretarial hires
- Collect and Update Data Management including phone and patient visit data weekly
- Interact with patients, vendor representatives and Swedish employees
- Adapt in a dynamic work environment, learn quickly, maintain accurate information
- Multitask, and make decisions with minimal supervision
- Work a flexible schedule in order to cover peak call hours and order
10
Experience For Universal Patient Services Coordinator Resume
- Preps and scans pertinent information into patient’s Electronic Medical Record (EMR)
- Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific UBC program, as applicable
- Provides consistent customer service support to all stakeholders for the assigned program(s)
- Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received
- Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines
- Apply corrections and/or updates to the secured program applications and appropriate documents that have been identified through data verification or follow up calls
- Address potential problems or issues, if applicable, and escalate issues that require management’s immediate attention and provide a summary with appropriate detail to his/her direct supervisor/manager
- Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures
List of Typical Skills For a Patient Services Coordinator Resume
1
Skills For Transitions Patient Services Coordinator Resume
- SKILLS: Ability to type 40 words per minute; Basic computer skills; excellent verbal /written communication and customer service skills
- Excellent written and communication skills
- Excellent interpersonal skills – collaboration, customer service and advocacy
- Good organizational skills required to handle multiple tasks in busy environment
- Good Follow-up skills required
- Office skills are essential with experience of us Microsoft word, excel and outlook
- Telephone skills or call center experience
2
Skills For Patient Services Coordinator Senior Resume
- Strong telephone and customer service oriented skills
- Prior customer service work experience required; medical or healthcare experience desirable
- Prior customer service work experience required; medical or health care experience desirable
- Demonstrates organizational and administrative skills and relays information efficiently
- Managing complex phone calls using customer service skills
- Outstanding Microsoft WORD skills
3
Skills For Florida Patient Services Coordinator Resume
- Proven skill in analyzing situations and making timely decisions in areas of accountability
- Prior experience working with transgender patients or interacting with members of the community highly desired
- Use proactive problem solving skills to successfully assist patients when they call and/or arrive in the Swedish Breast Imaging Center (SBIC)
- Knowledge of computer skills necessary to use Epic, In Basket, and other electronic medical record modules interfacing with Epic
- Computer skills, including Microsoft; Office applications: Word and Excel
4
Skills For Patient Services Coordinator / Medical Admin Resume
- Exceptional organizational skills and flexibility to manage multiple tasks simultaneously
- Intermediate Microsoft Excel skills required
- Prior customer service experience, preferably in a call center environment
- Computer skills necessary to use appropriate modules of EPIC, electronic medical record modules
- Exceptional organization skills, ability to multi-task, accurate attention to detail
- Basic computer skills necessary to use computerized scheduling/billing systems
5
Skills For Intl Patient Services Coordinator Resume
- Knowledge of basic computer skills necessary to use EPIC scheduling, registration, referral management and medical record modules
- Demonstrates flexibility and adapts to shifting priorities in response to the needs of patients, caregivers and colleagues
- Knowledge of basic computer skills necessary to use EPIC
- Effectively manages and processes encounter form reconciliation in a timely manner
- Relevant experience (customer service experience
- Prior experience in a healthcare facility required
- Deal effectively and courteously with a diverse group of internal and/or external customers
6
Skills For Lead Patient Services Coordinator Resume
- Exceptional customer service and telephone skills
- Professional Interpersonal, oral and written communication skills
- EXPERIENCE: 1 year experience working in an ambulatory care medical office, preferably in a paperless environment
- Effectively navigates EPIC, CRMS, Patient Gateway and MS Office suite technology systems
- Superior organization and customer service skills
7
Skills For Casual Patient Services Coordinator Resume
- Effectively interact with all levels of management and all providers
- Prior healthcare experience
- Submitting prior authorization information for procedures
- Proven track record of building and maintaining productive working relationships with physicians
- At least one year of clinical experience in an acute hospital, hospice, or nursing home setting
8
Skills For Ubc-patient Services Coordinator Resume
- Demonstrates an understanding of Disaster protocols to include: fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines
- Demonstrated understanding of Disaster protocols to include: fire, safety, and code calls, per mandatory training
- Demonstrated understanding of disaster protocols per the mandatory training, as outlined by MGH and JCAHO guidelines
- Strong working knowledge of billing systems/processes
- Experience working in a medical setting or hospital
- Experience with fast paced practice environment handling multiple demands
9
Skills For Patient Services Coordinator / LPN Required Resume
- Adapt to shifting priorities in response to the needs of our colleagues and customers
- Insurance verification including prior authorization
- Recent experience involving a multi-line phone system with a high volume telephone environment
- Experience of working within a Pharmacy
- Pharmaceutical and Clinical Nursing experience
- Experience in a medical setting
- Receptionist or front desk experience in a healthcare setting
- Experience working in a hospital or outpatient clinic
10
Skills For Universal Patient Services Coordinator Resume
- Experience with electronic medical record (EMR) modules and scheduling software required
- Experience using Epic EMR system
- Experience scheduling patients
- 2 + of experience in a medical office of outpatient setting required
- Experience communicating with physician office staff and patients
- Clinical support, setting or hands on experience required
List of Typical Responsibilities For a Patient Services Coordinator Resume
1
Responsibilities For Transitions Patient Services Coordinator Resume
- Help with initial patient assessment, including asking about prior clinical experiences and current clinical needs
- Function in a flexible capacity and multi-task effectively
- Assures all required testing has been completed prior to the patient leaving the department
- Maintains effective working relationships with patients/families and staff
- Respond to prior authorizations (with assistance from nursing and physician support)
- Schedule any imaging orders provider has done and obtain prior authorization if needed
2
Responsibilities For Patient Services Coordinator Senior Resume
- ICD-9 (ICD-10) and CPT coding experience preffered
- Able to establish and maintain effective working relationships with other employees, contractors, medical facility staff and the general public
- Skilled in case management in a hospital setting
- Experience as a scheduler/administrative assistant in a healthcare setting
- Demonstrates ability to rebound quickly when confronted with challenging situations
- Time manage and prioritize tasks
- Coordinates all patient appointments for the providers and ensures that proper referrals are in place prior to the appointment
- Demonstrated ability to take initiative and ownership over one’s work
3
Responsibilities For Florida Patient Services Coordinator Resume
- Provide patient services with excellent customer service
- Answering and appropriately documenting and triaging all patient calls
- Compiling physician expense reports and reimbursement requests and tracking physician spending
- Answering and appropriately documenting and triaging patient calls
- Submitting researched accounts onto Medical Director after the Medical Coding Manager has reviewed. Complaints needing clinical review
- Adjusting reviewed complaints after Medical Coding Manager or Medical Director has approved and adjusting accounts per Team Health affiliates
- Scheduling and facilitating pre-authorization of diagnostic testing throughout various hospital departments
4
Responsibilities For Patient Services Coordinator / Medical Admin Resume
- Developing and maintaining service-related files, such as annual reports, and other records
- Compiling expense reports and reimbursement requests and tracking cost center activity
- Researching accounts on the system and requesting charts
- Submitting researched accounts to Medical Coding for review
- Corresponding with collection agency in order to coordinate the resolution of billing and reimbursement related issues
- Processing incoming mail (LOD – Letters of Dispute – from service center or lockbox, insurance update)
- Answering incoming phone calls for clinic appointments (and other communications with staff or providers)
- Answering multiple phone lines and triaging calls
5
Responsibilities For Intl Patient Services Coordinator Resume
- Meeting Attendance Attends monthly staff meetings. Attends other meetings as requested
- Returning appropriate calls on behalf of physician
- Managing physician clinical, research and administrative schedules
- Assisting with urgent patient issues as directed by the physician
- Managing physician /patient correspondence through the hospital’s electronic medical record
- Providing administrative support for physician dictation activity
- Providing back-up to other roles in the department as needed
- Utilizing the electronic health record accurately and efficiently registers and schedules patients
6
Responsibilities For Lead Patient Services Coordinator Resume
- Returning appropriate calls on behalf of the Trauma service
- Serving as a liaison between HSS and NewYork Presbyterian Hospital for orthopedics
- Corresponding to resolve client-related issues to the Better Business Bureau and to the Consumer Affairs office
- Processing NPSC and patient web site information
- Bring enthusiasm and passion to our work each day
- Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and
- Resolve and research hospital complaints relating to patient issues concerning billing and charges
- Daily managing of Televox reportable appointment status and ensuring that all information is updated accordingly in Epic scheduling system
7
Responsibilities For Casual Patient Services Coordinator Resume
- Responsible for identifying if information is missing and following up with vendor to secure
- Responsible for helping to process incoming referrals to the clinic for Pain locations including off-sites
- Follows cash handling guidelines and procedures including the handling of the daily change fund as outlined by Treasury Services in the cash manual
- Appointment scheduling and answering overflow calls from healthcare providers and patients calling our offices
- Maintains all credentialing, privileges at affiliated institutions, CME and CV’s and maintaining licensure files
- Maintain all credentialing, privileges at affiliated institutions, CME and CV’s and maintaining licensure files
- Partner with Programme Leads and Head of Patient Services to ensure AbbVie’s appointed third party vendors are managed efficiently and resourced appropriately to deliver AbbVie’s PSPs
- Scheduling patient appointments and completing a full patient registration when appropriate
- Maintaining inventory of office supplies and ordering supplies as needed
8
Responsibilities For Ubc-patient Services Coordinator Resume
- Working knowledge of program guidelines, medication or disease being referenced in call scripts
- Facilitating organization and planning for service meetings and events
- Displays courteous and timely phone and email interactions, including conducting intake referrals by phone
- Assists patients when needed: with reading paperwork, arranging transportation, escorts
- Responsible for organizing and managing events for the Institute for Brain Health
- Assists with assembling marketing materials for the Institute
9
Responsibilities For Patient Services Coordinator / LPN Required Resume
- Coordinates the scheduling of diagnostic testing
- Reviews key registration elements with patients during time of scheduling
- Assists with scheduling patients into Neurology Urgent Access Clinic, working with the Neurology Access Nurse and other clinical staff
- Verify insurance, updating patient information in the scheduling system or universal data set as part of the PAR process
- Coordinates obtaining and maintaining designated supplies and inventory for the clinic
- Identifies barriers to accessing needed services, including language and literacy barriers
10
Responsibilities For Universal Patient Services Coordinator Resume
- Provides administrative support to nursing staff, assisting with clerical activities as directed
- Provides clear, concise communication to nursing and physician staff regarding clinical questions and concerns from patients
- Ensures the completeness of all forms and performs basic ICD-10 coding, as required to complete visit encounter forms for processing
- Monitors waiting areas and provides updates to patients and or family members. Offers refreshments to non-fasting patients
- Provide word processing and editing support to Dr. James Herndon
- Responsible for end of day processing and documentation, including deposit
- Checks in patients by verifying demographic information, ensuring referral on record, and accuracy of clinical information
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